Thank you for contacting O2 Customer Service.
I am sorry for any inconvenience that may have been caused.
As you are on the O2 Data only tariff, you will not be able to make and receive voice calls.
You need to contact the shop, where you were informed that you would be able to make and receive calls on this tariff. They will help you further.
If you need further information about this matter, please reply to this email.
**********
Just got the above response from 02 after my second email.
I went into the shop in the first place and the guy just told me to get in touch with customer services. I cant complain too loudly because I want to keep the exec and so cant threaten to cancel as I dont want to, but I would like voice calls.
Any ideas ?
Does anyone have a solution to get O2 to let me have voice calls on this tarrif ?
someone said they had got the voice on a payg type rate on top if this tariff. i wonder if they're being sneaky since you (we) got our execs cheap?
jus leave the sim in a drawer, its really no use, u only got it for the phone anyway
i got 5 of them, im looking to pay them off when my trade-in cheques come through, then just pay off remaining line rental and be done with it.
When I got the deal they asked me whether I wanted voice enabled on the sim. I said 'as long as it doesn't cost anything'. Not tried it (using my other o2 contract SIM) but assume it does work.
Yeah may just bin the sim. Is there no chance I could change it to a £9 ish voice plan in 6 months time ?
the data tarriff is 'data only' but you can get voice calls on it.
it will be charged at basically 25p per min at alll times. you need to get in touch with cust serv to activate it. the sales advisor told me this and also a little section on my first bill said the same.
i too tokk this offer but i have an orange contract anyway and got this deal purely as an investment as i already have an exec!!
i would do what the others have done... put the sim in a drawer and forget about it for 11 months then reing cust serv to terminate contract and pay jjust the £9.40 a month!!!!
cheers
l6cum said:
the data tarriff is 'data only' but you can get voice calls on it.
it will be charged at basically 25p per min at alll times. you need to get in touch with cust serv to activate it. the sales advisor told me this and also a little section on my first bill said the same.
i too tokk this offer but i have an orange contract anyway and got this deal purely as an investment as i already have an exec!!
i would do what the others have done... put the sim in a drawer and forget about it for 11 months then reing cust serv to terminate contract and pay jjust the £9.40 a month!!!!
cheers
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Thats the thing though, customer services are saying I cant have voice calls on the data5 plan as per their reply quoted in my original post. Why let some have it on and tell others no ?
all customer service depts. employ an EU regulated quota of imbecilic monkeys. just keep trying...one will be able to read eventually.
As mentioned elsewhere I had to move to the Data36 tariff before I could have voice calls activated. If you go from a voice tariff to Data5 you might find you do have both!
If they dont want to switch them on thats up to them. I aint all that bothered. I just emailed them and said thats fine I will use my voda sim I only wanted the phone anyhow.
Hey Guys. I have the same problem. It says on 02's website http://www.o2.co.uk/productsservices/mobileweb/tariffs/ that voice calls can be made. I ended up speaking to someone at customer services for 25 mins just getting annoyed because even though I pointed this out to them they were still not accepting this. I mentioned False Advertising on their website and as such I should in the next few days be able to make voice calls. So whoever you speak to, just point them to the address above and they should allow voice calls.
Good Luck to all
Euan Henderson
Well voice calls can be made as well as received on data tariffs. However, there is a slight glitch. There are two basic tariffs - One that allows calls and the other that doesn't.
You cannot make calls unless you shift to the one that allows voice calls. You will have better luck getting this done if you talk to the Business customer services.
So neither is false. You can make calls as the website says. However, you need to purchase the right tariff. The one you can make calls with is called the o2 data centric.
Next time you call CS ask to speak to the Business CS (they will either direct your call or give you a number to call). Ask them to change your tariff to o2 Data Centric. That should solve your problems.
The CS at o2 is crap and just too arrogant. They have no knowledge about things and no manners at all. So much for - "Welcome to the o2 UK based Customer Service centre". Even 3 CS is a lot better.
Yes, you can also change to a complete voice tariff after 6 months if you so desire but it has to be from one of the then prevelant voice tariffs. I think there is none for £9 even today. Minimum i guess is £19.
Good luck with getting your tariffs changed. Hopefully, this information comes useful. Please leave feedback for the benefits of others.
themez2004 said:
Hey Guys. I have the same problem. It says on 02's website http://www.o2.co.uk/productsservices/mobileweb/tariffs/ that voice calls can be made. I ended up speaking to someone at customer services for 25 mins just getting annoyed because even though I pointed this out to them they were still not accepting this. I mentioned False Advertising on their website and as such I should in the next few days be able to make voice calls. So whoever you speak to, just point them to the address above and they should allow voice calls.
Good Luck to all
Euan Henderson
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Click to collapse
Have now sent a copy of this to the person who was dealing with me via email. Cant see how they can refuse to do it now. Will let you know how I get on.
hello
i can make voice calls and i am on data 5 centric, good thing is that for me it costs the same £9.40 per month inc VAT, the slaes guy that i bought the phone from must have activated for me whilst i was quizzing him about it!
so if u switch to data 5 centric it shouldn't cost you extrra at all, because all that will happen is your call charegs are at 25p per min all time ie the PAYG rate.
thanks
has anybody been able to change from data 5 to data 5 centric via CS then? I might give this a go if I have the time over the next few days....
No, it is not possible to transfer from data 5 to data 5 centric. I tried this and didn't get anywhere. Eventually i spoke to some advisor who told me i had to go to the shop i bought it from,(within 14 days) and cancel the contract and sign up again (this time with centric). A lot of hassle but definitely worth it.
Good luck
Euan
Did you talk to the Business Customer services?
The data tariffs are business tariffs and CS don't have a clue about them. (Ofcourse even otherwise they are clueless.) They can do nothing. You need to talk to business CS. They should be able to help you out.
I work in o2 business customer service and have just read this thread wondering what all the bull**** replies you've had from o2.
To clarify, you CAN move from 'Data 5 Data Only' to 'Data 5 Data Centric'
I would do this for you but it is not allowed for me to just change accounts without completing a security check.
like mentioned earlier, just explain to business customer service that the people in personal c/s dont know what they're talking about and you need moving to data centric.
jp
Thnx JP, tht'll solve problems for a lot many users.
Related
Has anyone tried this? I'm struggling to convince T Mob they should let me add voice minutes to my data tariff (so instead I pay 50ppm for voice calls). My best option seems to be "add 10 minutes of video calls for £2.10" or however much it is. Two or three of them, all as voice instead of video calls, would do me. Alternatively, Scancom do the Business 3000 tariff for £15/month with £200 cashback. But I suspect it'll be a royal hassle forever switching sims (and rebooting the MDA?). And, TBH, if it's a pain, I may as well just use my Orange PAYG sim in my old SPV :roll:
anyone on data 5 able to get voice calls ( in or out)
website http://www.o2.co.uk/business/tariffs/datatariffs/0,,203,00.html confirms they should be available , but o2 helpline say not + not responded to my last 2 emails
bump ?
Colinc,
I have managed this. But I had to send my query via the email option. When I tried the call centre the CS person told me it was only possible to add voice calls to business user accounts not personal. I sent query by email from the 02 web site, which goes to an off-shore CS dept i think, and they activated voice calls (I did upgrade to Data 36 as well at the same time).
I take it you have a voice plan as well as the Data5?
"O2 Data 5
(With voice calling plan or as Data Only)"
Sean, no the voice calls are at the business Pay as You Go rate, see this at the O2 web site: http://www.o2.co.uk/productsservices/mobileweb/tariffs/0,,141,00.html
See the details for Data5
see what you meen but it seems that o2 have at least 3 different Data5 tariffs, The one I have been quoted (and used) is £8 plus vat and is available as a bolt on to a monthly call tariff.
http://www.o2.co.uk/business/tariffs/datatariffs/0,,203,00.html
:lol:
sean, but if yu click the "data tariff" ink at bottom of that page you get
http://flash.o2.co.uk/business/tariffs/pdfs/DataTariffs_PriceList_1stOct2004.pdf
wich states includes the £8 pm data tariff - which I have as a standalone ( not bolt on)
"Voice calls per minute (when data tariffs are taken as a standalone tariff)
UK fixed-line numbers, O2 mobiles and other UK network mobiles 21.28p anytime"
so I should be able to use for voice , albeit at 21p pm "pay as I use"
whats the point of an "all in one machine - if I have to swap sims
been 14 days ... 3 emails ( ignored)
2 calls , - "can't do" well data specialist ageed yes... put me thro' to c/s who said NO.. then cut me ff
1 complaint letter
O2 t&c says they resolve mistakes within 7 days or I can cancel contract!! penalty free, trouble is not keen on them registering a non payment on my credit file, so might have to try and invoice them , follow thro' C Courts if need me
See what you meen, Ive never tried to use the Dat5 the way you do, so unfortunately cant help. What I do know is that when it comes to O2's data tariffs or mobile web most O2 staff havnt got a clue, I'm thinkin goin with a different provider when my contract is up.
At the begining of October last year my boss was selling off his XDAII as he was upgrading to a XDA mini. So I thought great the price is right so I bought it off him. So far so good.
Now my Debitel/vodaphone sim card (Not directly from Vodaphone) worked straight away. No problemo. However I started to get Info SMSs at a rate of one every 10 seconds - 5 minutes. So I rang up the Debitel hotline and they told me how to block them although they couldn't tell me where they were coming from. However there seemed to be no problems with my account. This helped briefly but every time I had to restart it, wether because I had used the flight mode function or it had crashed (happens ofter when using Acrobat reader) or even after a cold restart, those damned Info SMSs were back and I had to block them again. About a week Later the touch screen gave up the ghost, and as it was still under garantee, O2 changed it straight away. The exchange one lasted about a week however it had the same Info SMS problem. Now these Info SMSs never affected any of my other phones and when I recieved my third XDAII, guess what? Yes those Info SMS were back again. Debitel told me during my numerous calls to there hotline that I obviously had ordered the news services myself, which I denied as I had not ordered them. They gave me a number to cancel any Jamba (Debitel service) Info SMSs which didn't work as I hadn't ordered from them. Then the Hammer. End of November, I recieved a phone bill from debitel for €216,88 :shock: (my usual bill is €90 - €115) It seems that all three phones had rerouted all those Info SMSs and any missed calls to a O2 service number :evil: Debitel naturally told me that I had rerouted all those calls and still insisted that I had somehow ordered the Info SMSs and of course the were not willing to negotiate on my bill.
Eventually I found out that they were comming from Vodaphones Vlive portal, however on calling the much loved Debitel hotline. I was informed that there was nothing that they could do as they came from Vodaphone. Now Vodaphone said that as I had a Debitel/Vodaphone contract they could do nothing as they have no accsess to my account. Debitel did however say that thier technical department could and would stop the Info SMSs but that was 3 weeks ago. Well now I've written to Debitel to canncel my contract and ask them to stop all Info SMSs going through my account however I've had no confermation on either account so I guess I'll just have to wait... Now the next interesting thing I installed a Vodaphone Sim in the XDAII and guess what even with a new number the Info SMSs kept comming and yes all my calls were being rerouted... Damn this XDAII is becomming expensive. How the hell am I supposed to stop the Info SMSs from being sent? Because blocking them is obviously not enough... Any ideas? I'm at my wits end HELP!
Steve
This doesn't look to good
http://flash.o2.co.uk/business/tariffs/pdfs/DataTariffsPriceList_Dec05.pdf
It reads as Free GPRS ends on Jan 31st. However this is for Data Business Sense and I am on Data 5. If anyone can give an insight into what is hapenning as people here have said it was free until May 06.
???
Thanks
Euan
free gprs has ended almost 4 months ago
I concur. We've not done a free GPRS deal for a while.
there's no mention on this price list that you have to get a voice tariff with the data tariff, so can you get the group5 tariff with 5 handsets (eg xda mini-s) and no voice tariff??
Thanks
if you get data 5 you might endup with data only sim which you won't be able to get or make calls. I have spend 1 month to explain it to o2 cust. care that I want data 5 and voice option without any voice tarriff. finally they have put me o2 data centric with data 5. data centric allows me to use voice calling without any voice tarriff ( any time 1 min 25 pence)
As far as I am aware; and considering as drunk as I am; Data 5 is a data only tariff.
It is now only availaible as a bolt-on if you have any queries then please contact your service provider on 0870 444 333 .
I'm thinking of buying the Dell Streak with the data only contract, am i still able to make voice calls and be charged per minute, and would i be able to receive calls?
Do you mean on o2?
No idea, there's no voice pricing on their tariff blurb.maybe you should ask them?
Hi 70th
No you won't be able to make or receive calls as the number allocated doesn't connect if you ring it but you are able to send and receive texts. I know because that is the deal i took on my Streak on the plus side you do get 3GB of Data per month allowance which is much more than any of the voice and data tariffs give you.
I chose this because i really use very few minutes per month and had 8 months left on an Orange contract that i have now cancelled the Data on and use just for voice. Once this expires i am moving to PAYG for my voice minutes which will save me a lot of money from being wasted on minutes i don't need or use.
Marc
Dogmann said:
Hi 70th
No you won't be able to make or receive calls as the number allocated doesn't connect if you ring it but you are able to send and receive texts. I know because that is the deal i took on my Streak on the plus side you do get 3GB of Data per month allowance which is much more than any of the voice and data tariffs give you.
I chose this because i really use very few minutes per month and had 8 months left on an Orange contract that i have now cancelled the Data on and use just for voice. Once this expires i am moving to PAYG for my voice minutes which will save me a lot of money from being wasted on minutes i don't need or use.
Marc
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Great thanks for the reply. And i may do exactly as you are doing.