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Since I have got it (2 weeks ago) i have picked up my phone make a call, and on about 7-8 occasions, have noticed that the phone is turned off, and I can't get it to turn on. The only solution is to take out the battery and put it back in. Has anyone else experienced this. I have updated to JH2 firmware, but it still happens. I even got a new battery for the phone (Bell employee let me swap with another phone that was going back to samsung for gps issues), but the problem still happens once in awhile (like every 2 days, sometimes more sometimes less). Anyone have any ideas? thanks
More likely that it just "freezes" and you can't get it to react, then the solution is to take out and back in the battery - Sounds like a defective unit to me.
i think your phone was unable to wake? i have that problem previously where i can still call through my phone (using another phone) but there's no vibration / notifications of sorts.
i then realized i've been playing with SetCPU of late, long story short, i uninstalled the application, rebooted and all is fine since then.
good luck!
if it still persists, i'd do a reflash, wipe every bit of data available + formatting my SD cards. lol.
Adevem said:
i think your phone was unable to wake? i have that problem previously where i can still call through my phone (using another phone) but there's no vibration / notifications of sorts.
i then realized i've been playing with SetCPU of late, long story short, i uninstalled the application, rebooted and all is fine since then.
good luck!
if it still persists, i'd do a reflash, wipe every bit of data available + formatting my SD cards. lol.
Click to expand...
Click to collapse
So..are you saying that the phone is actually still 'on'...just the screen is not turning on?
yeee sort of. lol. but why it's unable to answer, yet able to receive calls. i have no idea. same goes for any kind of notification that wakes your screen (SMS, calls, alarm, etc.)
Next time it happens, i'll try calling the phone to see what happens...I dont wanna return it because I have a 'rare' phone that seems to have good gps and can enter recovery mode.
you should check bell to see if there working and have recovery mode i got my just recently the newer shipments are hopefully all working with recovery mode and good gps
Did you install any Lockscreen app or something similar? I´ve read about another guy who had similar problems with a not waking up device. And it was a lockscreen app that caused this.
Yeah, I agree with everyone. I had SetCPU on my device and it would shut off a bunch of times per day. After I unintalled it everything worked fine. Another trick you can try is when the phone "freezes" try to hold down the home key. You sould still get the task manager box.
My first SGS did this a lot. My second and third SGS have not done this. Conclusion: faulty.
Yep...
I'm with mine for more than three weeks now, and I've never managed to cause it to freeze/shut down. although yours considerable rare, You'd rather have a working device I presume...
TMReuffurth said:
Did you install any Lockscreen app or something similar? I´ve read about another guy who had similar problems with a not waking up device. And it was a lockscreen app that caused this.
Click to expand...
Click to collapse
No, i haven't installed any apps like that. Like i said, GPS works 'ok' on this phone and it enters recovery mode. Thats why I would hope its a software thing and can be fixed. I will go back to get an exchange today ONLY if they let me try it out 1st (recovery mode).
I've had this happen twice, both times I was charging the phone with the screen locked and the cable was accidentally violently jerked out, after that my phone wouldn't turn back on without a battery pull. It has not happened of it's own accord though.
Yesterday evening I was trying to switch to airplanemode when I got stuck. (i used the power menu). Now my phone shows I have still connection with the provider but when I tried to call it got stuck in that call wich I can't end. I can't switch to airplanemode, it just doesn't do anything when I try. Please help me to find a way to solve this without rebooting my phone (i have also a problem with scanning my apps). Help would be appreciated.
which ROM are you using??
Humpie said:
Yesterday evening I was trying to switch to airplanemode when I got stuck. (i used the power menu). Now my phone shows I have still connection with the provider but when I tried to call it got stuck in that call wich I can't end. I can't switch to airplanemode, it just doesn't do anything when I try. Please help me to find a way to solve this without rebooting my phone (i have also a problem with scanning my apps). Help would be appreciated.
Click to expand...
Click to collapse
You mean to say without rebooting or reflashing?
Cause rebooting would have probably solved the problem.
Yeah i rebooted my phone and like a miracle it finally scanned my apps!
Help, this morning when I did an OTA update to the new 4.4.2 it installed fine. But after re-starting, the phone keeps on freezing and not working properly. The screen goes blank and I have to hold the power button for about 8-9 seconds for the phone to reset. Once it goes in, it freezes again. The notification panel no longer works and in fact causes the phone to totally freeze. HELP!!! I have been using Iphones for so long and never have any updates had these sorts of problems. Please tell me what I can do.
nys299 said:
Help, this morning when I did an OTA update to the new 4.4.2 it installed fine. But after re-starting, the phone keeps on freezing and not working properly. The screen goes blank and I have to hold the power button for about 8-9 seconds for the phone to reset. Once it goes in, it freezes again. The notification panel no longer works and in fact causes the phone to totally freeze. HELP!!! I have been using Iphones for so long and never have any updates had these sorts of problems. Please tell me what I can do.
Click to expand...
Click to collapse
rset ur phone through security menu
Try to full wipe in recovery
nys299 said:
Help, this morning when I did an OTA update to the new 4.4.2 it installed fine. But after re-starting, the phone keeps on freezing and not working properly. The screen goes blank and I have to hold the power button for about 8-9 seconds for the phone to reset. Once it goes in, it freezes again. The notification panel no longer works and in fact causes the phone to totally freeze. HELP!!! I have been using Iphones for so long and never have any updates had these sorts of problems. Please tell me what I can do.
Click to expand...
Click to collapse
I have the same problem with my German Vodafone Galaxy Note 3 since the update to Android 4.4.2 (Build KOT49H.N9005XXUENA6).
The phone completely freezes every couple of hours and can only be restarted with power button helt for 10 seconds.
First I tried a factory reset, which didn´d help.
Next I swapped the phone via Vodafone - but the new device also freezes.
Then I started to uninstall several apps, which didn´t help anything.
Uninstalling my MicroSD-Card (Sandisk Ultra 64 GB) seemed to help a Little bit, but finally the phone started freezing again.
It´s really annoying - Samsung told me to swap the device once again, but I don´t believe, this will help.
I now uninstalled my original S-View-Cover - maybe there´s a bug even with original accessories.
Does anyone else experience similar problems?
Lumi74
It is possible that it's Vodafone's software causing the glitch. You could, providing your device is sim unlocked try the Polish firmware and see. You can do it without tripping knox also.
Sent from my SM-N9005 using XDA Premium 4 mobile app
nys299 said:
Help, this morning when I did an OTA update to the new 4.4.2 it installed fine. But after re-starting, the phone keeps on freezing and not working properly. The screen goes blank and I have to hold the power button for about 8-9 seconds for the phone to reset. Once it goes in, it freezes again. The notification panel no longer works and in fact causes the phone to totally freeze. HELP!!! I have been using Iphones for so long and never have any updates had these sorts of problems. Please tell me what I can do.
Click to expand...
Click to collapse
hello I have the same problem this is a software or hardware problem thanks
gatuso said:
hello I have the same problem this is a software or hardware problem thanks
Click to expand...
Click to collapse
Do you also use the S-View cover?
lumi74 said:
Do you also use the S-View cover?
Click to expand...
Click to collapse
no don't use any cover
Same problem here. Also thought it would be the s-view cover, but today I found out that it wasn't the problem . Dryving me nuts.
I have the Dutch phone which is totally original. Problems started after update. Freezes followed by reboots.
Same problem without using S-View cover. It happened only after kitkat upgrade. However it will back to normal itself after leave it alone for 1-2 minutes.
Any more info about this? Did you all use OTA update? I have a Dutch n3 too but I'm not updating just yet.
kriskras said:
Any more info about this? Did you all use OTA update? I have a Dutch n3 too but I'm not updating just yet.
Click to expand...
Click to collapse
Here´s what I found out so far:
-> This ist most probably a software problem, as my device was swapped already and still has the same problem.
-> The problem occurred after OTA update to Android 4.4.2 (Build KOT49H.N9005XXUENA6 [German vodafone device]).
-> System often hangs and finally freezes every couple of hours.
-> The device didn´t freeze for 24h after removing the S-View-Cover, but still is hanging sometimes.
Greetings,
Lumi74
I talked to Vodafone this morning and they told me, that this is an incompatibility problem between the LTE-net and the new Note-3-firmware. They suggested to disable LTE-mode on the phone. Alternatively they offered me to swap the phone again and then not to update to 4.4.2.
I disabled LTE now and will report, if it helps.
lumi74 said:
I talked to Vodafone this morning and they told me, that this is an incompatibility problem between the LTE-net and the new Note-3-firmware. They supposed to disable LTE-mode on the phone. Alternatively they offered me to swapped the phone again and then not to update to 4.4.2.
I disabled LTE now and will report, if it helps.
Click to expand...
Click to collapse
I'm using a Dutch provider which doesn't support LTE. Despite of that, my phone still freezes and reboots every few hours.
Can you tell us how you disabled LTE? Although I won't think it works, I still want to try because this issue is driving me nuts.
Just to shed some light on the "cover suspect": for me, my unofficial cover was found guilty. 100% sure. Tried everything, then took out the cover, made a hard reset, and the freezing thing was gone.
Now, have other issues, but no freezing at all.
N9005 updated to kitkat via ota. not rooted (yet).
skalium said:
Just to shed some light on the "cover suspect": for me, my unofficial cover was found guilty. 100% sure. Tried everything, then took out the cover, made a hard reset, and the freezing thing was gone.
Now, have other issues, but no freezing at all.
N9005 updated to kitkat via ota. not rooted (yet).
Click to expand...
Click to collapse
Glad to hear it worked out for you. Unfortunately for me it didn't work. Changed cover back to the normal backcover that came with the device, but still the same issues.
Cootje_NL said:
I'm using a Dutch provider which doesn't support LTE. Despite of that, my phone still freezes and reboots every few hours.
Can you tell us how you disabled LTE? Although I won't think it works, I still want to try because this issue is driving me nuts.
Click to expand...
Click to collapse
As I have a german device, I can only provide the german menu names:
-> Einstellungen -> Verbindungen -> (Netzwerkverbindungen) Weitere Einstellungen -> Mobile Netzwerke -> Netzwerkmodus: WCDMA/GSM
Translation:
-> Settings -> Connections -> (Network settings) More settings -> Mobile networks -> Network mode: WCDMA/GSM
Cootje_NL said:
Glad to hear it worked out for you. Unfortunately for me it didn't work. Changed cover back to the normal backcover that came with the device, but still the same issues.
Click to expand...
Click to collapse
Did you try to remove the external SD card too? Some suggested that it could help. Good luck !
lumi74 said:
I talked to Vodafone this morning and they told me, that this is an incompatibility problem between the LTE-net and the new Note-3-firmware. They suggested to disable LTE-mode on the phone. Alternatively they offered me to swap the phone again and then not to update to 4.4.2.
I disabled LTE now and will report, if it helps.
Click to expand...
Click to collapse
My device froze again yesterday, inspite of
- microSD staying removed
- S-View - Cover staying removed
- LTE staying disabled.
It's really annoying, I think I will swap the phone again through Vodafone and stay on Android 4.3.
lumi74 said:
My device froze again yesterday, inspite of
- microSD staying removed
- S-View - Cover staying removed
- LTE staying disabled.
It's really annoying, I think I will swap the phone again through Vodafone and stay on Android 4.3.
Click to expand...
Click to collapse
Same here.
- MicroSD removed
- S-View cover removed
- LTE disabled
- Sync disabled
- Mobile Data disabled
- Bluetooth disabled
Still the same issues. Waiting till Samsung rolls out the first fix. If it's not fixed after that, I want a replacement.
Hi Guys,
i got freezes when i charge it overnight (its connected to the original charger the whole night). I only can do a hard reset to use my device again because the touch-screen doesnt work then. This is very annoying because i use my device with Alarm to get up in the morning.
I already did a few clean installs (Cyanogenod Snapshots and Danvdh's Google Edition), wiped all caches and formated all data and caches aswell. I still got freezes. I get them from waking up my device (mostly in the morning between 5-6 am). All i see is a exclamation mark when i turn on the display. Then its frozen and i cant anything.
I already tried a few Modems and Kernels to test, but still freezes...
I use Modem I9505XXUGNK4 atm.
Any ideas ??? I really Need help with this !!!
Thanks
Playa82 said:
Hi Guys,
i got freezes when i charge it overnight (its connected to the original charger the whole night). I only can do a hard reset to use my device again because the touch-screen doesnt work then. This is very annoying because i use my device with Alarm to get up in the morning.
I already did a few clean installs (Cyanogenod Snapshots and Danvdh's Google Edition), wiped all caches and formated all data and caches aswell. I still got freezes. I get them from waking up my device (mostly in the morning between 5-6 am). All i see is a exclamation mark when i turn on the display. Then its frozen and i cant anything.
I already tried a few Modems and Kernels to test, but still freezes...
I use Modem I9505XXUGNK4 atm.
Any ideas ??? I really Need help with this !!!
Thanks
Click to expand...
Click to collapse
Have you tried the new 5.0 gpe from danvh? There was an issue with the charging animation and reboots.
yes, i got Dan's 5.0 gpe at the moment 12.17.2014
Dumb question, did you clear /system in between flashes as well?
Yes, i formated System and Cache + i wiped everything too
You should flash the latest stock firmware and see if the issue persists. If yes, try a different charger. If the problem still persists, I think it's a hardware problem. Probably battery or motherboard.
The Problem is only between 5-6 am. The whole day i got no Problems Should be a Problem with my Router maybe ?
i got no resets in my Settings there. maybe my Provider is doing a reset every day between 5-6 am and my device freezes then. i could try airplane mode too to test, right ?
I bought a new charger and battery today (both original). Maybe thats the problem.
i got News guys, i turned off wifi overnight an didnt plugged the charger to my device this night. No freeze !!! Yay !!!
So it only could be, charger, battery or Wifi, right ?
ok, i had a freeze at work a while ago. but i got no wifi or charger there... now i dont know what to do
Does it behave like this?:
You pick up the phone (it is in deepsleep),try to turn the screen on,it goes on,you try to unlock the screen and it just stops reacting to anything and turns the screen off after 20-30seconds?
Tlailaxu said:
Does it behave like this?:
You pick up the phone (it is in deepsleep),try to turn the screen on,it goes on,you try to unlock the screen and it just stops reacting to anything and turns the screen off after 20-30seconds?
Click to expand...
Click to collapse
Yes, exactly. You know a solution ?
Playa82 said:
Yes, exactly. You know a solution ?
Click to expand...
Click to collapse
i had the same problem,the only way to get rid of it is to send it in/get the motherboard replaced.this is faulty hardware,not a software problem
Damn, but i already got know activated. i dont get one for free Its about 1 and a half year old. The problem was solved a few snapshots form cm earlier and its only between 5-6 am. do you think its really a mainboard problem ?
Playa82 said:
Damn, but i already got know activated. i dont get one for free Its about 1 and a half year old. The problem was solved a few snapshots form cm earlier and its only between 5-6 am. do you think its really a mainboard problem ?
Click to expand...
Click to collapse
well,it wasn`t fixable on my device.Had it every time the device went to deepsleep.Send it in,they reflashed the firmware/kernels,said its alright now but it wasn`t.Same problem after 5 hours of use.Send it in again,they changed the board,fixed now.
Tlailaxu said:
well,it wasn`t fixable on my device.Had it every time the device went to deepsleep.Send it in,they reflashed the firmware/kernels,said its alright now but it wasn`t.Same problem after 5 hours of use.Send it in again,they changed the board,fixed now.
Click to expand...
Click to collapse
but i tried airplane mode overnight and had no issues. looks like a wifi problem. but i odnt know if its hardware or software related. cyanogenmod fixed that a few snapshots before, bt i cant remember the m build
Playa82 said:
but i tried airplane mode overnight and had no issues. looks like a wifi problem. but i odnt know if its hardware or software related. cyanogenmod fixed that a few snapshots before, bt i cant remember the m build
Click to expand...
Click to collapse
how was your battery-lifetime with that build?
can`t help you with that,hope you have luck and fix it
Same problem
Hy people, i have the same problem, but is not a specific hour when it freez, yesterday i picked up the phone and when i unlocked the screen, it freezed, but i don.t wait 30sec, i just lock/unlock it again and it work fine. The other problem was overheating..
and randomly restarting but i think i fixed it with a factory reset. What i want to tell now is that i installed "Root booster" before all these problemsc ocured. After it played with the kernel, do you all thing it might not restored the original settings? My phone is randomly heating sice i installed that **** on it...(even if i do factory reset)
Ps: i have a stock kernel/gt_505
Or the battery is guilty? It's draing pretty fast, after a day of use i put it to charge
(Solved)
Playa82 said:
Hi Guys,
i got freezes when i charge it overnight (its connected to the original charger the whole night). I only can do a hard reset to use my device again because the touch-screen doesnt work then. This is very annoying because i use my device with Alarm to get up in the morning.
I already did a few clean installs (Cyanogenod Snapshots and Danvdh's Google Edition), wiped all caches and formated all data and caches aswell. I still got freezes. I get them from waking up my device (mostly in the morning between 5-6 am). All i see is a exclamation mark when i turn on the display. Then its frozen and i cant anything.
I already tried a few Modems and Kernels to test, but still freezes...
I use Modem I9505XXUGNK4 atm.
Any ideas ??? I really Need help with this !!!
Thanks
Click to expand...
Click to collapse
Hy, i haved the same problem, but what i did yesterday solved that. I hope this steps will help you:
1. Enter in Recovery Mode and select wipe data/factory reset
2. Clear cache partition
3. Go in Settings/More/App Manager and search for Touchwiz Home
4. Force stop then Clear data
5. Withouth exit from settings, restart your phone
6. When phone is on, screen will be black and will ask you witch program you wanna use, select Touchwiz home then press "always"
After this steps, i solved the problem for my phone, but another thing i done after that is delete all knox files with Titanium backup.
I hope this steps myght help you.
Thanks guys, but i got a nexus 5 now. Bye Samsung. Thanks anyway for help.
Hi there, I had my phone for about 5 or 6 months where it was fine till recently.
The problem was that I am unable to turn the wifi on. in the main settings the slider is greyed out and a text is on screen saying turning on WIFI but it does not. it does not even show the list of networks. it quick settings it shows as searching but nothing is listed.
in the about phone settings it shows the mac address to be 02:00:00:00:00:00.
This occurred a few days ago but no new software was installed the most recent being a week before to the April security update.
I have tried multiple things such as turning on the airplane mode then off, switching phone on or off, safe mode, factory reset, wiping the cache, taking the sim out.
There has been instances where I am able to connect to a wifi network but it does not last long (few mins) except when taking the sim out which lasted about half a day. (tried again but did not work)
My phone is not rooted and has the stock rom.
There has been some research on this matter where people have done something with the presist(I think that is what it is call) folder but there was no result on it so I have not tried it due to wanted to keep the phone unrooted due to warranty concerns.
I would love some solutions in figuring out this problem.
Thank you for your time.
TheFallenMonkey said:
Hi there, I had my phone for about 5 or 6 months where it was fine till recently.
The problem was that I am unable to turn the wifi on. in the main settings the slider is greyed out and a text is on screen saying turning on WIFI but it does not. it does not even show the list of networks. it quick settings it shows as searching but nothing is listed.
in the about phone settings it shows the mac address to be 02:00:00:00:00:00.
This occurred a few days ago but no new software was installed the most recent being a week before to the April security update.
I have tried multiple things such as turning on the airplane mode then off, switching phone on or off, safe mode, factory reset, wiping the cache, taking the sim out.
There has been instances where I am able to connect to a wifi network but it does not last long (few mins) except when taking the sim out which lasted about half a day. (tried again but did not work)
My phone is not rooted and has the stock rom.
There has been some research on this matter where people have done something with the presist(I think that is what it is call) folder but there was no result on it so I have not tried it due to wanted to keep the phone unrooted due to warranty concerns.
I would love some solutions in figuring out this problem.
Thank you for your time.
Click to expand...
Click to collapse
Have you tried performing a factory reset and flashing the factory images?
Heisenberg said:
Have you tried performing a factory reset and flashing the factory images?
Click to expand...
Click to collapse
I haven't but will try to do it tonight hopefully.
Wish me luck
Good luck!
Heisenberg said:
Good luck!
Click to expand...
Click to collapse
Nope flashed it but still the same problem.
TheFallenMonkey said:
Nope flashed it but still the same problem.
Click to expand...
Click to collapse
Bummer, looks like you've got a hardware failure.
Heisenberg said:
Bummer, looks like you've got a hardware failure.
Click to expand...
Click to collapse
I was hoping it wasn't that
Same problem dont know what to do.... Factory reset\Flash factory img and other not helping at all...
Damn. I had the same thing with my n5. WiFi never showed up to the party. That's why I got the 6p... And the g4.... And the
This problem is exactly what happened to me also, since two days ago. I was searching for a solution and found this thread. Can anyone here who had this problem share how they fixed the issue? is it really a hardware problem?
Thanks!