Hey there,
I'm having issues trying to sync my phone with my computer. When I connect my phone, nothing happens, Zune doesn't launch, and when I open it, it doesn't show my device as connected. I've tried everything I can think of, different USB ports, rebooting both the phone and my pc. I'm running windows 7 64 bit, and it was working before. Anyone know what's going on?
Thanks for the help!
I had a similar problem. Here is what I did to solve it. Close Zune. Disconnect Phone. Then connect again. go to device manager, and look under portable devices (if you do not see it, try to display hidden devices, perhaps), then uninstall the driver for the phone. Disconnect the phone again. Run Zune. Remove all profiles for any other phone or device that is on Zune. Then connect your phone, and Windows should recognize it, as well as Zune. Good luck.
just tried that, still no luck. When my pc reinstalled the driver, it displayed the phone as "Microsoft USB Sync" which I thought was kind of weird
Related
I have a strange reoccuring problem with connecting my Topaz to my pc. I'm running Windows 7 64-bit and have WM6.5 on the phone.
The thing is, that I can have the phone connect to the computer for weeks several times daily always using the same USB-port, but suddenly I get 'USB Device Not Recognized'. Then I can change to a different port and it works again for a few days. Unfortunately it stops working on the next port aswell after a few days, and then it kind of decides, that it's generally unrecognizable.
I have tried almost every thing. From softresetting the phone, rebooting the pc, unplugging the pc, uninstalling and reinstalling Windows Mobile Device Center, updating USB drivers on the system, changing the cable - you name it.
All my other devices work just fine on the USB-ports.
It's as if det driver for the Topaz just gets corrupt. Then again I have actually experienced, that it just works again after some time, with no obvious reason.
I'm really starting to get desperate here. Is there any way of getting hold of a driver which can be used in this situation? Reinstalling the device Center does not work at all.
I would be very greatful if anyone could help me find a solution for this very annoying problem.
I don't know how this works in the "Windows Seven"..
But with ActiveSync in Xp i excluded the partnership and everything worked again.
I think that you have to exclude the device in Windows Mobile Device Center.
Restart your computer and try again.
Best regards!
Eduardo
One thing I had with XP was when the 'Enable faster data synchronization' in 'USB to PC' settings in Connections was checked I has a similar problem.
I unchecked it and it was fine since.
It might not help at all, but it solved the USB connection problem for me.
Well minded Steeve24!!!
Thanks for your replys.
I tried deactivation 'Enable faster data synchronization', but that did'nt change anything.
The I uninstalled the driver in Device Manager and exclude the device in Windows Mobile Device Center. After that I rebooted, mouthed the phone and waited for the driver installation but I still end up with USB Device Not Recognized.
Is it possible to force a specific driver on to this device and if so, what specific driver should i tell the system to use?
Tried switching USB port. That gave me connectivity. I reestablished the partnership, started a sync and half way through the sync, i lost connection again.
Tried once again to remove drivers, break partnership, reboot and try a different USB port. Plugged in the phone and got at complete sync. After the sync the connection closed and reopened and now I'm back to USB Device Not Recognized.
Having exactly the same issue with MDA Compact IV (aka HTC Touch Diamond) with Windows 7 (Enterprise) - 64bit!
Also tried nearly everything but still getting the "USB device not recognized" message ...
Device manager shows a "unknown device" (yellow symbol with "!"):
Windows has stopped this device because it has reported problems. (Code 43)
If tried to update the driver but then Windows 7 says:
The best driver for the following device is already installed:
Unknown Device.
It seems like C:\Windows\inf\oim24.inf is the required inf-file for installing the device. Wonder how I force W7 to use this one ...
Same issue on XP
When trying to sort my brothers TD2 on his laptop
Interesting little detail:
When I move the USB connection to a hub with external power (like the one in my screen), I seem to be able to keep the connection going for far longer then in a USB hub without external powersupply. That is defenitely different from WM6.1, which always ran smoothly on the "powerless" USB hub.
I imagine you've tried the setting which disables charging whilst connected to a PC?
Now it works again!
Yes, tied that - same difference ...
Yesterday i cleaned my computer with ccleaner and malwarebytes antimalware. The latter found and remowed 18 trojans/hijackers.
Today i connected my TD2 to a non-powered USB port and voila, connection and sync works again.
I do hope the connection is stable this time. If it gets corrupted again first thing to try is cleaning, rebooting and retrying. Of course I'll post here if the problem returns and pass on the information about the effectiveness of the above procedure.
same problem
in have a htc raphael for 1.5 years now. i made several installs of roms from your site, with active sync.
now, i have this weird problem. my htc is not recognised anymore. the error message is "Windows has stopped this device because it has reported problems. (Code 43) ".
I tried this in all usb from my laptop. after that i tried in 3 other machins, with the same result.
my laptop is Sony vaio vgn-ar51m and i am running windows 7. the ROM is EnergyROM_23081_RAPHAEL_29.Oct.2009
till now i had no problem syncing and upgrade-ing my phone with the same configuration.
any ideas, friends ?
thank you
Well, a few days ago my TD2 refused to be recognized on the nonpowered USB again. I ran Ccleaner (removing 8 GB of crap!), rebooted at voila, it connected again.
tried ccleaner, after that reboot comp reboot htc.
other setttings:
does not charge when connected to pc
enable faster data syncronization - disabled
nothing at all..
also, my phone is not connecting correctly with bluetooth also.
...i am kind of mad on raphy
this is my problem,
when i connect my hd2 it charges but the computer doesn't recognize it. on the phone settings it is set to active sync. i also have 2 computers; xp and vista, both do the same thing.
i could careless about active sync, i just want to plug my phone into my pc and transfer files in and out. ive also tried the disk drive option but still no go?
if i enter bootloader and plug it in it recognizes the usb setting but when the phone is normal, it doesn't??
it did this with the stock rom and its also doing this with nrg titanium rom.
any help would be appreciated
Same thing here.
It charges through USB but it doesnt connect.
If i choose the storage option it works fine.
I want to sync my outlook and i cant...
What the heck...?
i know this may seem a bit "it helpdesk-ish" but try re-booting your PC
Come on... give something drastic!
Already done that, rebooted the pc and the hd2...
still nothing
djchubbs said:
i know this may seem a bit "it helpdesk-ish" but try re-booting your PC
Click to expand...
Click to collapse
believe it or not i have done that mannyy times and did alot of device manager things to try and let both computers recognize the hd2 but still nothing haha..
ive had previous hd2's and they've all connected fine untill this one, maybe its this specific one thats giving me trouble. but regardless, it charges via usb then it should be able to recognize it
Check the active sync settings to ensure that usb connections are enabled. You can tell be looking at the system tray icon - there's a read circle with a white X in it if USB is disabled.
Saying that though, if it doesn't even recognise it when the device is in USB mode, I'd try a different cable. It's perfectly reasonable that the cable could power the device but not fully facilitate a USB connection.
johncmolyneux said:
Check the active sync settings to ensure that usb connections are enabled. You can tell be looking at the system tray icon - there's a read circle with a white X in it if USB is disabled.
Saying that though, if it doesn't even recognise it when the device is in USB mode, I'd try a different cable. It's perfectly reasonable that the cable could power the device but not fully facilitate a USB connection.
Click to expand...
Click to collapse
but the thing is when i go into bootloader it recognizes it as usb and i can add customs roms and such. just not when the phone is normal weird ?
k20a1 said:
but the thing is when i go into bootloader it recognizes it as usb and i can add customs roms and such. just not when the phone is normal weird ?
Click to expand...
Click to collapse
That is very weird. Sorry mate - never heard of it doing that for anyone before.
Make sure you have the mobility center/active sync program installed on your computer. Without it it won't work.
On Vista or Seven, with the HD2 plugged in, you can find the program/drivers by launching and refreshing manually Windows Update. On XP you have to do that manually.
Good luck.
This happens to me often. In my case I have found it to be a weird driver issue. Go to device manager and look for the yellow triangle. Right click and update driver software. This worked for me I hope it helps.
bit late but just flashed maxsence and i love the look, but have allready had to restart by phone 10 times in 10 minutes. I'll wait for the next release. back to GTX for now.
Good work NRG. keep it up.
this is one of the many WM6.5 errors!
need Android soon!
Ok here we go.
The phone did not connect through activesync to my pc. When i selected to connect as mass storage it connected.
I checked for driver issues in device manager but nothing came up.
I checked the hd2's activesync. Bingo! the activesync was crashing when i was running it. I had to hard reset the phone.
Now it works fine.
My guess is that maybe a program that i installed recently was buggy and created this particular problem. Unfortunately i have about 50+ programs installed (including themes etc) and i m not sure which one it was.
I was installing all the programs again today one by one and after the install process was completed i connected the hd2 to usb to find which app was the problematic one.
After installing almost(some were found useless) all of the apps (here is the crazy part) the hd2 still was connecting through activesync....
HTC will drive me nuts...
Anyway the phone now connects correctly.
I cant understand which was the problem....
as odd as it may sound i think i figured it out.
i think its the usb cable that im using, i have to wiggle it around for it to connect to active sync but once it connects its not a stable connection as it cuts in and out.
but charging capabilities work though!
pos wire, i ordered a new wire and if that one fails also, i will have to get my hd2 replaced for faulty usb port
thanks for all the replies much appreciated
@k20a1
Try to hard reset the phone.
It worked for me.
If not again, then use your warranty!
angelossssss said:
@k20a1
Try to hard reset the phone.
It worked for me.
If not again, then use your warranty!
Click to expand...
Click to collapse
i did whenever i custom rom'd it, it still does the same thing. yes it will connect via usb while in bootloader but will not during regular phone operations lol
"Disk drive" mode not working with XP laptop
HD2 is working fine with my desktop, but wit laptop I can only use ActiveSync to browse files.
When I connect the USB cable I get:
"Found new hardware wizard"
but it tells me that it Cannot Install This Harware - Disk Drive
"An error occurred during the installation of the devie The system cannot find the file specified"
And I only have "Finish" to click - if I click it the wizard lunces again immediately and goes on and on with no end.
HD"/Leo does not appare in Disk Manager (I know ablut the drive lettering issue)
I'm sure its my XP issue, but I havent found drivers to fix that, and I'm not about to reinstall XP on my lappy in near future.
Transfer files - Solved
;
k20a1 said:
this is my problem,
when i connect my hd2 it charges but the computer doesn't recognize it. on the phone settings it is set to active sync. i also have 2 computers; xp and vista, both do the same thing.
i could careless about active sync, i just want to plug my phone into my pc and transfer files in and out. ive also tried the disk drive option but still no go?
if i enter bootloader and plug it in it recognizes the usb setting but when the phone is normal, it doesn't??
it did this with the stock rom and its also doing this with nrg titanium rom.
any help would be appreciated
Click to expand...
Click to collapse
I share the same here and I was despaired of trying to solve it with any logical, as well with illogical, measures. Such as: rebooting, changing usb cables, reinstalling activesync 4.5, etc.....etc...blla..blla...blla...
However, I solved the "Transfer files issue" by taking out the sd card from the HD2 and connect it with an external cards reader to my pc.
The card reader connected and works with the same usb cable that does not work with the HD2.
That way I load it with all files and in the same occasion I reload into my computer the daily spb backup files.
However, I have the feeling that the reason for that problem is a missing file/driver named: "Setup1.SPL" in the pc windows operating system.
In order to solve that it seems that only reinstalling windows on my pc will be the solution which defiantly do not like.
Sorry if this is a duplicate couldnt see anything about it.
installed wp7 every thing works fine
so i thought id try and connect it up to my computer
the phone and computer make a noise when connected
but there is no signs of it on the laptop
it wont connect to zune or wmdc Helpppp.
ps. im using windows 7 operating system for my laptop.
mattockham said:
Sorry if this is a duplicate couldnt see anything about it.
installed wp7 every thing works fine
so i thought id try and connect it up to my computer
the phone and computer make a noise when connected
but there is no signs of it on the laptop
it wont connect to zune or wmdc Helpppp.
ps. im using windows 7 operating system for my laptop.
Click to expand...
Click to collapse
Should work on 32bit, but if its the 64 then problems with drivers. Go into Device manager ans see if you have the driver problem there. update the driver.
Russ
Sorted.
it was an uninstalled driver in device manager.
i activated my live services but keep getting a cannot get information or something like that when i go to download something.
Hi everyone,
This is my first post about my Note 4, and I'm really frustrated.
All I wanted to do was transfer some music to the SD card on my phone, and I've just wasted the entire evening and have nothing to show for it.
I'm running Windows 8.1 on my PC and Android 5.0.1 on my Verizon phone. When I connect via USB, a popup in the system tray says that it has identified a Samsung File-Stor Gadget USB Device and assigns it drive letter F:.
However, almost instantly, Windows decides that my phone is a modem! USB Safely Remove and Device Manager both call it a Samsung Mobile USB Modem, and Explorer does not show a drive F:.
The Notification dropdown displays "Connected as a media device", and when I tap on it, I can see that "USB computer connection set to Media device (MTP)" is checked.
I installed the latest version of Samsung Kies on my PC and ran it, but it fails to connect to the phone.
Can anybody tell me what's going on? Thanks!
P.S. Ironically enough, even though I can't do anything, I can't stop the device because adb.exe has the connection locked!
Card reader is less hassle. Cables as you know are unstable at times.
I would try going into Device Manager (or maybe Devices and Printers) in the Control panel, right clicking your device and uninstalling it.
Reboot and let Windows detect the device again when your reconnect the phone.
0-0-0 said:
I would try going into Device Manager (or maybe Devices and Printers) in the Control panel, right clicking your device and uninstalling it.
Reboot and let Windows detect the device again when your reconnect the phone.
Click to expand...
Click to collapse
Good idea, but I checked and it wasn't there. When I connect, a new Modems entry is created in Device Manager, but when I disconnect it disappears.
I might have to go w7excursion's route. Thank you both for your suggestions.
Just recently i tried to transfer for the first time, some wallpapers to my phone, and when i plug in the usb, the phone starts to charge normally but i cannot figure out why i cant transfer files from pc to phone or vice versa.
When i plug it in, it gives me the option to select what to "Use USB for", but when i select either MTP (file transfers) or PTP (transfer photos or files), nothing happens. I cannot browse the phone to pick anything at all.
When i go to device manager on PC i see under Portable devices the name of my phone (Moto G4 Play) but it has an exclamation point next to it. I have tried to uninstall and re-install or even update the driver but it will remain this way (if i click its propierties it tells me "This Device cannot start. Code 10"
Is there anything else i can do either on my phone or pc to make this work?
Other info:
Already downloaded motorola device manager to see if it would help but nope.
My PC OS is windows xp (yeah, i know... :laugh
My PC OS is windows xp
Click to expand...
Click to collapse
That probably explains everything
I don't think there are compatible drivers for Windows XP..
Long term support for WinXP ended three whole years ago. Though what I noticed with CM and Lineage is that the first time the phone is set up, it won't enable MTP even if checked. You have to reboot the phone and then MTP will actually enable properly.
Also, it may happen with 3rd party cables too. I myself faced this issue with Boat Indestructible cable, then I used the original cable that came with phone and successfully done it. But I still can't understand, how that cable can transfer data to/from other phones....
Just another bit of info:
Today while trying to make it work, i updated the driver from the Device Manager again and somehow i could access the phone as intended.
The problem is that after a few seconds, the window closes on its own! Then i have to redo the whole process and It gives me access again but every time, after a few seconds, the browsing window closes on its own!
I have tried with other cables and no dice, tried also rebooting phone and pc and also tried plugging it to all available usb ports. Any other tip or method i can try?
Try another pc to discard things (so you know if it's the pc or the phone)