All SMSes disappeared with no warning... - Desire HD General

I had the phone for a week now, did couple of factory resets (when playing around with stuff), and yesterday morning I permrooted and HBOOTed the phone...
The phone overall works great, really no complaints, but 10 minutes ago I receive an SMS and open up Messages, and the only SMS I have the in whole app is the one that I have received...so all my SMSes (5834 to be precise) have vanished into thin air...
I am doing another restore right now, thank god I have it on the card...
It's pretty worrying that the phone would be so unrealiable to erase information...
There are two more guys with DHDs on AndroidForum with the same issue:
http://androidforums.com/desire-hd-support-troubleshooting/214946-sms-have-all-disappeared.html
Has any1 else had that happen?

happened a few times to me too, but cannot trace it down to a specific reason...
this IS annoying and forces me to backup my sms on a daily basis!

Wow, that definitely blows...and you have stock DHD, so rooting/HBOOT mods are definitely not the reason...
If it will be a regular occurence I might as well throw the phone in the trash, coz to backup 5000+ SMSes on daily basis, no thank you...
iPhone had no issues with all those SMSes for years, it can't be the sheer number of them...

Nope not to do with size as it happend to me and i only had 300-400 texts altogether before it happened. Btw when it happened to you did ur messages app FC then u have to restart only to find no texts?

Whoa this worries me, how should I go about backing up my messages? I'm all synced with HTC Sense, won't that keep em backed up?

bratfink said:
Btw when it happened to you did ur messages app FC then u have to restart only to find no texts?
Click to expand...
Click to collapse
Elaborate on the question a little bit for me, I didn't quite understand you!
I received a SMS, and I just wanted to send a text back, pressed Messages only to find it's completely blank.
Restarted the phone and nothing still blank.
I also had an issue with it today that it didn't store calls I made in Call History, after I restarted it, it started working again though.
mupet0000 said:
Whoa this worries me, how should I go about backing up my messages? I'm all synced with HTC Sense, won't that keep em backed up?
Click to expand...
Click to collapse
SMS Backup & Restore by Ritesh Sahu...it's avalabile on the market...HTC Sense can only back them up, but not restore them back to the phone (not that I know a way to anyway)...
http://android.riteshsahu.com/apps/sms-backup-restore
This presents a real problem for me, as it makes it a useless phone...I need a phone for calling and SMSes primarily...everything else comes second...

This happened to my Desire Z today, at around the same time as the OP.

braby said:
Elaborate on the question a little bit for me, I didn't quite understand you!
I received a SMS, and I just wanted to send a text back, pressed Messages only to find it's completely blank.
Restarted the phone and nothing still blank.
I also had an issue with it today that it didn't store calls I made in Call History, after I restarted it, it started working again though.
SMS Backup & Restore by Ritesh Sahu...it's avalabile on the market...HTC Sense can only back them up, but not restore them back to the phone (not that I know a way to anyway)...
http://android.riteshsahu.com/apps/sms-backup-restore
This presents a real problem for me, as it makes it a useless phone...I need a phone for calling and SMSes primarily...everything else comes second...
Click to expand...
Click to collapse
There is an app in the market that you can use to backup and restore messages to and from ur gmail acc. this app also has an setting to backup an sms right away when it receives one. dont know the exact name (phone battery empty) but i found it when i was searching for backup sms in the market.
Hope this helps you.

Sorry for my vague description, here it is again in more detail
I received a text message from a friend and i received a notification in my noti-bar
I pulled the bar down and click the message, it then tried to open the messages apk
it force closed saying htc.messages.apk or something hast FC'ed...
I thought lets just restart and it will all be happy days again
I restarted and open the text fine, but when i pressed back to go into my inbox i noticed there were no other text message!
And that's exactly how it happened

bratfink said:
Sorry for my vague description, here it is again in more detail
I received a text message from a friend and i received a notification in my noti-bar
I pulled the bar down and click the message, it then tried to open the messages apk
it force closed saying htc.messages.apk or something hast FC'ed...
I thought lets just restart and it will all be happy days again
I restarted and open the text fine, but when i pressed back to go into my inbox i noticed there were no other text message!
And that's exactly how it happened
Click to expand...
Click to collapse
Ah ok, now I got it!
As far as I can recollect there was no app crash on mine, just pulled up empty file.
I thought maybe when I restart the phone things will get back to normal (like they did with call history), but it didn't...Messages were still blank.
Jairus said:
This happened to my Desire Z today, at around the same time as the OP.
Click to expand...
Click to collapse
Hmmm...this almost makes me wonder if this is somehow not related to HTCSense.com...
It's just weird that it happened to both of us at about the same time...
If it happens again I'll disable syncing with HTCSense (it's more or less useless anyway, I have local file backups of both), and see if it happens after that...

My HTCSense message log is completely empty, too. I don't think it ever worked.

I had this happen a few weeks back. I opened a new text message and the messages widget crashed. All my messages seem to have been deleted. I was quite concerned as my messages contain important information (I did got to the trouble of migrating them from my old phone)...an email from HTC to see if the emails were deleted (or just not visible as some have reported on other forums) and if there was a way to get them back elicited this response:
Thanks for contacting HTC.
We appreciate your support for our products.
We sincerely apologize for the inconvenience. Thank you for bringing your concern to our attention. With regard to your question, unfortunately, once messages are deleted from the SMS widget, you can no longer retrieve it, unless you have a back up from your SD card or to your SIM card.
Should you encounter any difficulties or have any concerns we have provided, please feel free to contact us again.
Click to expand...
Click to collapse
Needless to say this jumble of standard form responses did not answer my question. A further question about how I could possibly avoid this situation in the future; their response...
We appreciate your support for our products.
Thanks for the update. With regards to your concern, please be advised that this is a rare issue that happened to your phone. We will forward this concern to our technical support team for future developments. We advise you to perform a soft reset on your phone. To perform a soft reset, remove the battery, wait for a few seconds, and then re-install it. After re-installing the battery, turn on the phone.
Should you encounter any difficulties or have any concerns we have provided, please feel free to contact us again.
Click to expand...
Click to collapse
Rather than bash my head further against a brick wall, I downloaded an app to forward my SMS messages to my gmail as a safe guard and copied what messages I could from the only part of HTC sense that was partially working for me.

I had the same with my HTC Desire Z
I received a SMS, and when I opened it, all my messages were gone, except for the received message.
I read in the official android bug-forum, that this might be a issue with sqlite, but it has not yet been fixed in android 2.2. luckily I just migrated everything so most of my sms are in a backup.
http://code.google.com/p/android/issues/detail?id=5669

I have had the same issue a few times with the Desire HD ROM running on my HTC HD2...this is ridiculous.

Guys, I experienced these as well. I realised that when this happens, my messages are actually in HTCSense.com... The weird thing is, before having my DHD I was using HD2 with DHD rom... Then when I got my phone 2 days ago, those sms' which were not supposed to be in this phone reappeared... All the histories I had in my HD2 were in... I suppose this is an act of HTCSense.com...

me too!
This happened to me a few days ago..
I went to reply to a text message that I'd forgotten about and my list was blank!
I went to create a new text and it popped up saying the messages app had crashed.. I killed the process and no luck - crashed again.
Restarted the phone and the messages were still gone..
In terms of non-stock apps/configuration that may be worth mentioning I have:
Android Task Killer
Superuser/VISIONary
Titanium Backup
The only other thing I have done is enabled usb diagnostics (recommended in another thread to stop the occasional lag).
Anyone got any ideas?

Now it happend to me, too!
Performed a hard reset on tuesday and everything went finse since than. SMS were automaticly backed up from HTCSense. But 10 Minutes ago all my text massages were gone... They are still on my HTCSense account - but how to restore???
Thats a mess...

Tough luck guys!
I guess I won't be logging in to HTC Sense anytime soon

Tried to restore my SMS with my SMS BackUp programm. Got the notification "Successfully restored 119 items (2663 dups)."
But on my DHD are only the 119 sms...
Seems that there are still some left-overs the massage widget cannot read.
Ideas anyone?

Nobody an idea? or the same problem?

Related

Hero and SMS

I've had two episodes where I sent a SMS to my dad, and the SMS shows up in the list of messages sendt to my sister -> My sister got the SMS.
Another example: I sent a SMS to my friend, and it shows up in the list of messages to my uncle. My friend answered the message.
Anyone else experienced something similar?
Is there a fix?
Can't say that I've ever had that happened unless I mistakeningly sent it to the wrong person. Human error rather than device error.
I'm sure you uncle must have enjoyed the message.
Have you thought that maybe your numbers are messed up?? Or maybe all your contacts are switching with each other to mess you up.
Yep, chedked the numbers. This is definately a device error.
I had this self same problem yesterday! I thought it was me.
I sent an SMS to a friend called 'Ross', it showed up as Ross in the 'To' field but when I went into my sent messages it had gone to a friend called Robert. This occurred twice - but hasn't with subsequent messages.
Weirdest thing isn't it?
Now, how do we go about fixing this?
z0nic said:
Weirdest thing isn't it?
Now, how do we go about fixing this?
Click to expand...
Click to collapse
You need to email HTC support like with any issues / bugs you find or they will never know about them. Then hope they bring out a software fix. If we don't tell them, they will think its only a handful of people and not bother to do anything.
Also make sure your contacts' numbers are correct.
I have had the same problem, but the message hasn't actually been sent to the wrong person. It seems that it gets confused about who the person is. In my example the person I texted began with Dan and the second Theresa, so not next to each other in contacts. Theresa didn't say she had received something from me.
Same problem here
I did report this to HTC along with not getting sms and getting multiple of the same sms. All they suggested I do is a hard reset (already done) which did not change anything. Not very happy with them they didn't day it was a software fault or a fix was coming
They gave me the same response (although I only reported not getting all messages). If the hard reset didn't work they said to get the phone replaced. Its definitely a software fault so I am not replacing it, seeing as others have had issues with dead pixels etc...
It's only a display problem, you just close messages then reopen it, or go to the messages tab of the contact you sent the text to then click on the message and it'll correct the names.
I've had a similar issue once! Strange experience: I actually thought I had sent all kinds of SMS-es to the wrong person ;-)
In my case the names changed back automatically after about 30 bewildering seconds. Never had an issue since.
I have uninstalled Handcent SMS that caused several conflicts on my Hero, inclusing SMS-es not arriving at all. I might have had the 'wrong name' issue when I had Hancent installed. Don't really remember.

Help qith automatic Backup

Hi everyone.
I am using Handcent on my Legend for my text messages. Yesterday when I got a text message, Handcent gave out a general error and had to close. When I re-opened it, ALL my text mesages were gone!
I was looking into HTC support pages, and they claim that when automatic backup is ON, it automatically saves settings and sms messages which are restored after doing a "Restore to fActory settings". I'm a bit sceptical of this, and before I blow away all my settings for nothing, wanted to know if anyone tried this, and if it actually worked...
Cheers
I tried this two times. Once it works, secondly not! I have then no message in Message application, but there were my smss in sms widget on destkop!! Really strange. So I installed afterwards some sms backup applications and finally I recovered and backed up cca half of my 2000 sms.
After two years with windows mobile i started to hate it and was looking forward to android, but after this experience, I wanted to throw the Legend with Android out of the window.... my fault was that I trusted to HTC BACKUP, which let me down. I should make an additional backup of sms when I was recovering phone. Hope this helps .
It has... I'll give it a shot then. I have after this experience installed sms backup....
"
After two years with windows mobile i started to hate it and was looking forward to android, but after this experience, I wanted to throw the Legend with Android out of the window"
Click to expand...
Click to collapse
---> Same feeling!!!!

My text messages just disappeared.

So I was in the middle of a text conversation and put my phone back in my pocket. I received another text, pulled it out, and my inbox was a barren wasteland. I disabled all the options for deleting old messages, so what gives? Is there some kind of mystery limit I'm unaware of? Did my messages just disappear into the void with all those odd socks I lost in the dryer? Was my conversation too hot to handle?
If my text message archives are going to disappear, at the very least they could leave a permanent root solution in their wake.
Sorry that I don't have a solution but your problem doesn't surprise me. There have been plenty of times that I have rebooted my phone (purposefully) and been brought up to the first time registration screen for the phone/android service.
This has happened to me three times since I got my phone on 10/05/10!
I have all the default text message settings and I text a lot, ~10k a month, figured it was just getting too full and crashing the app, sometimes it takes forever when it "refreshes"
yesterday all my bookmarks for the internet disappeared and my phone rebooted by its self a few times i didnt know what was going on
I have your text messages.
If you ever want to see them again then you will get a suitcase and fill it with unmarked, non-sequential bills!
Yep, you're not the only one, twice this week. Lucky for me I back up all my messages but damn if that didn't scare the sh!t out of me.
I hope somebody can explain why this happens & how to stop it.
I have the same issue. any solutions how to fix this?
Oh my god! My messages just disappeared too and I don't think I have an sms backup.. And i need them back. What do I do ? I can't afford to lose them!
^^Bahahahaha
Sent from my HTC Vision using XDA App
haha.. you are so helping!
I read your earlier message as complete sarcastic drivel. Is was rather humorous, read that way. As to your problem I would recommend a program called sim card data recovery. You should be able to restore your messages that way
Sent from my HTC Vision using XDA App
Which program are you referring to? Can't narrow it down on google. Could you please link me?
Also, the messages were not on the sim card, but on the phone memory or sd card (Wherever the desire hd stores by default)
I have not used a specific program, I have just been told that is the way to go. Not to sure if the messages are on the sim or the internal memory, but I'm guessing they would have to go through the sim to send, leaving a trace. That could be retrieved.
Sent from my HTC Vision using XDA App
This literally just happened to me. I wasn't going to post about it until I saw this thread. Running CM6.1. Getting sick of all the bugs...
pmstc said:
This literally just happened to me. I wasn't going to post about it until I saw this thread. Running CM6.1. Getting sick of all the bugs...
Click to expand...
Click to collapse
Had this happen to me once a few months ago when I was running CM6 RC3. Not sure what caused it and haven't been able to re-produce the issue since (thankfully).
I know the problem is not isolated to CM as I have read other threads with people running Stock or Sense ROM's having the same thing happen.
If they're really that valuable, a backup is probably a good idea. For me it was just a bit annoying but nothing important that I needed...
so no solution to this problem yet? i looked at various forums discussing this problem. good thing i only lost 2 messages as i had them backed up.
i am using chompsms and thought it was due to it, but apparently this happens without any 3rd party applications
keeping an eye on this thread to see if somebody comes up with an explanation, or even better, a solution
I have had this happen to me. i was using Virtuous ROM at the time. They all disappeared from my phone and also from HTCSence site aswell. I have stopped trusting both of them now and use SMSBackup+ which (as the name implies) backs all sms to a folder in your gmail account.
This has happened to me multiple times (+3) using Virtuous.
i had originally backed up my text via Titanium Backup, and I flashed my phone and installed CM7, when i tried backing up, the texts wouldn't reappear, so i thought, "oh well"
Few days later while I'm texting, my phone suddenly reboots and all the texts are back again..
But the other day they randomly disappeared again...
Me too
Happened to me today as well, CM 6.1
...really pissed about it, argh. Does stock do this?

All SMS messages deleted?!

Hey guys...
Got a weird one here... I was using my phone earlier, and had all my sms messages in there. I sent a text about 1:30pm, and all were still there then. I received a phone call at a little after. After the call, put the phone down, and didn't look at it for a couple of hours. About 3.30pm, I went to send a message. In the messages, it was all empty. A bit confused, I restarted phone. Upon restart, still empty. So, sent a text, and then I'm the only message in there?!
So, what gives. How come this all deleted?!
A bit fed up, since the last backup I have dates back about 2 weeks ago... I guess there's no way to get them back. But, how come they would just delete like that?
lovelldr said:
Hey guys...
Got a weird one here... I was using my phone earlier, and had all my sms messages in there. I sent a text about 1:30pm, and all were still there then. I received a phone call at a little after. After the call, put the phone down, and didn't look at it for a couple of hours. About 3.30pm, I went to send a message. In the messages, it was all empty. A bit confused, I restarted phone. Upon restart, still empty. So, sent a text, and then I'm the only message in there?!
So, what gives. How come this all deleted?!
A bit fed up, since the last backup I have dates back about 2 weeks ago... I guess there's no way to get them back. But, how come they would just delete like that?
Click to expand...
Click to collapse
Maybe u wiped it??
Sent from my HTC Vision using XDA App
Other people reported this issue on the Z here and here
It seems no solution or explanation was found for the moment.
So the best is to backup regularly your SMS until a fix is possibly released someday.
Thanks for that missparker... At least it's not just me going crazy...
Now, I'm wondering whether it might be something to do with the htcsense.com website and the syncing?!
I used to be able to get the messages showing on htcsense when I first signed up for it. But then, I had to factory reset the phone. When connecting up to my sense account, I Had all sorts or problems. So, I deleted my sense account, signed up again. After this, they had disabled the messaging etc. But, when I went in to htcsense yesterday, it looked a bit funny (i.e. the locations was apparantly disabled, which I had after I first had problems with it). So my guessing is htc sense deleting all the messages as it synced?!
Also, I got a message when restarting phone saying something like background searching de-activated... Couldn't find this on google?!
Have now set sms backup & restore to do a daily backup... Had that before, but when I ran the latest update, it messed up, so had to run full ruu, and forgot to setup the schedule for backup and restore! More fool me
Not sure that it's got anything to do with htcsense.com.
When it happened on my DZ, I got an FC of the SMS app then when I restarted it all my messages were gone.
Maybe there's some sort of reinitialization that it does if it detects corruption in the messages?
Does anyone know where and in what format the messages are stored?
R.

Strangest issue I have ever seen....

Not even sure if this is XPlay specific. I have ONE contact, one friend that if I try to text message her my messaging program FC's. I even tried deleting her and physically entering her phone number, and it FC's. Every other contact or anything else I do, works fine. I tried clearing data for messaging, tried clearing data for contacts. My phone is stock and not rooted or anything at all. Anyone ever seen this?
Your phone is just looking out for you. Stay away from her!
j/k
I've never seen this issue before...
hairdewx said:
Your phone is just looking out for you. Stay away from her!
j/k
I've never seen this issue before...
Click to expand...
Click to collapse
She is a bit crazy lol, but a good friend.
I can't even imagine if it was my girlfriend that this problem was with. "Sorry sweetie I can't text you because my phone keeps crashing the text message app, but ONLY for you". That would go over real well!
That's odd.
Try using GoSMS and/or handcent sms and see if they get the same problem.
well I just made it worse...
I called her and had her text me, instead of a text coming through i get a force close message. Even better I think its jammed and trying to send it through so I'm getting the error over again every few minutes.
I think I'm gonna need to reset my phone
EDIT: it stopped after a bit. Also scrolling through my contacts I found another contact with the same issue.
EDIT #2: While typing Edit #1 I realized both are contacts that I text often. However recently I lowered my saves message limit from 100 to 50. I had manually deleted some threads including threads from these two people and they had over 100 messages. I went into messages and did a "delete all" and that cleared the issue.

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