Database Users

universal dead?? HELP red light!!!!

Hello, earlier today i felt the device was very warm, i tried to switch it on but it dint respond, even to a reset. when i plugged it into the wall charger all i get is the right hand LED glowing red.
HELP!!!!!!!!!!! how do i hard reset it or get it to work again!!!!!!
i would call in orange care, but im out of the country and i really need the pda functionality!!!!

Unlucky. The 'red' light on most HTC devices indicates a serious power problem, usually it means that the battery is dead (as opposed to simply having run out of charge) or very close to death. You can probably get it working again with a new battery, if the incident hasn't damaged any other components.

i had this with my JJ after I accidently let the battery run down, I plugged it in and led went red and unit would not power on, left it plugged in started scanning the manual and web about a red led, 30 mins later, JJ just switched on and all fine.
It's worth a go and ive not had problem since

i dont think that was the case...
i have a feeling it might have been a short or something, because the unit was SERIOUSLY hot.....
nothing i did worked....until............
final time before giving up, the light was still red etc.
i figured what the heck, either way its dead and im going to get a replacement.
i then gave it fairly hard thump
the red light disappeared. i thought to myself, oh crap, i've really killed it.
then i reset it............. IT BOOTED UP!!!!!!!!!!!!!!!
and all my info still intact......brilliant.....im still going to try and get a replacement when i get back, but thank goodness.
and here i was thinking the last computer to respond to physical violence was the old 486'es hehehehehe

afhstingray said:
and here i was thinking the last computer to respond to physical violence was the old 486'es hehehehehe
Click to expand...
Click to collapse
Actually, it's called percussive maintenance, "the fine art of whacking a machine till it works"

hehe, i'm an IT technician and it's the first thing i try, especially with Printers.....
They don't teach you that on MSCA courses.....

I would recommend not using the machine too much until you can get a replacement battery if I were you. Lithium batteries will get very very hot (in some cases expand and ignite) if they are dis-charged too far. Most equipment which uses lithium technologies will have a voltage cut-off on the power input. As each cell is a nominal 3.3V-3.6V, this is often at around 3V in order to not discharge the battery too far. I would have hoped that this was a HARDWARE function rather than software. However with what you have described, if the voltage cutout was somehow disabled, then this could explain the problems.
Of the units that I have seen in the past like this, the red LED would describe the battery voltage being too low to safely power the unit (i.e. battery be dead). Generally a couple of minutes charge will bring it up to a safe working value. However, after 30 minutes this certainly should have been enough. On one of my motorola units, the battery has expanded a couple of millimeters as it starts to dissociate. It may be worth you checking to see whether the battery in your universal has distorted in any way.

Hmm the red light comes on mine all the time.
It just means the battery is low and the unit is charging. .
It should turn green when the battery is at or near optimum charge.

no....thats not the red, charging is orangy when i say red i mean PROPER red. battery is not distorted, and to the best of my knowledge the unit had a good charge, im pretty sure it must have been some kind of hardware short, and am going to call orange as soon as im back in the country.
dosent explain though why when i whacked it it started working again. the whack instantly made the light go out :wink:
i did a battery rundown test as soon as i got the unit, and posted the results on the forum, if the cut off was not working, i would have ended up with a red light then.
i dont have the manual with me now, but is there any documentation on the red light?

Found this site which had an online manual:
http://www.rich-michael.com/pdf/User Manuals/050802_Universal_Generic_Manual_English_CDL.pdf
What does the phone say in the Power Tab?
A really useful extract:
13 Notification LED Bi-color LED on the right side: Green and Orange
for GSM/WCDMA standby, SMS message, GSM/
WCDMA network status, notification, battery charging
status.
Bi-color LED on the left side: Blue andGreen for
Bluetooth system notification of powered-up and
ready to transmit radio frequency signal, and Wi-Fi
status.
Couldn't find anything else on the LEDs

Found this site which had an online manual:
http://www.rich-michael.com/pdf/User Manuals/050802_Universal_Generic_Manual_English_CDL.pdf
What does the phone say in the Power Tab?
A really useful extract:
13 Notification LED Bi-color LED on the right side: Green and Orange
for GSM/WCDMA standby, SMS message, GSM/
WCDMA network status, notification, battery charging
status.
Bi-color LED on the left side: Blue andGreen for
Bluetooth system notification of powered-up and
ready to transmit radio frequency signal, and Wi-Fi
status.
Couldn't find anything else on the LEDs

Sorry to drag up this old post.
My friend dropped my phone (Orange SPV C500) a few days ago on to a tiled floor. The phone didn't appear to be broken or faulty at all at the time. I even managed to use TomTom navigator to go to the airport, but for some reason when I looked at it before I went to sleep, the phone was off. I assumed the battery had gone (even though it should have lasted at least another day). I tried to plug in the mains charger, but the LED showed a red light. I left it plugged in while I slept, but it was the same in the morning. The phone won't power on at all. I've read that this normally happens on a flat battery, but I am pretty sure it still had juice for another day.
I brought a new battery, but to no avail, the phone still shows the red light when plugged into the mains. No light at all when plugged via USB to my computer. The phone won't power on at all.
It must have broke something when it was dropped. But I'm confused as to why it took a few hours to take any effect.
I also notice that even without the battery in the phone, the LED will still light up as red when plugged in to the mains.
I've tried whacking the phone now, but nothing. Anyone have any idea whether it can be fixed?

JOEJOETHEJOEY said:
Sorry to drag up this old post.
My friend dropped my phone (Orange SPV C500) a few days ago on to a tiled floor. The phone didn't appear to be broken or faulty at all at the time. I even managed to use TomTom navigator to go to the airport, but for some reason when I looked at it before I went to sleep, the phone was off. I assumed the battery had gone (even though it should have lasted at least another day). I tried to plug in the mains charger, but the LED showed a red light. I left it plugged in while I slept, but it was the same in the morning. The phone won't power on at all. I've read that this normally happens on a flat battery, but I am pretty sure it still had juice for another day.
I brought a new battery, but to no avail, the phone still shows the red light when plugged into the mains. No light at all when plugged via USB to my computer. The phone won't power on at all.
It must have broke something when it was dropped. But I'm confused as to why it took a few hours to take any effect.
I also notice that even without the battery in the phone, the LED will still light up as red when plugged in to the mains.
I've tried whacking the phone now, but nothing. Anyone have any idea whether it can be fixed?
Click to expand...
Click to collapse
this is damn scary! Every day more people add on to the "my univ's gone dead after a small drop" community :?
When my univ was brand new, a friend of mine dropped it from a coffee bar table 3 feet high, and i still heave a sigh! Cant believe nothing happened...!
But one thing i guess we all know, its a "drop" away to kiss our device good bye :roll:
hope you get it back up and running m8! look around the forums, there are lots of breakdown-solutions threads...
cheers,
San

nice work afhstingray
do you think it was a baterry problem.
i have often used my battery till tit just ran out, from what i read in the post it seems to be a bad practice. anyway to turn off the phone

i doubt it was a battery problem as i've been using it until now without problems. (i didnt get a replacement as soon as i got back cos im waiting for this unit to get a bit scruffy before i get it replaced)
i had this once on my c500 as well, but taking out the battery for an hour did the trick. so i dont think the problem is related.
i've dropped my universal quite a few times already and im happy to say other than a few annoying dings on the metal plate with the orange logo, its working fine. and 2 of the drops were pretty bad ones too, i thought for sure the screen would die or crack. guess i got lucky and it hit the floor at an angle not too critical

total stab in the dark but maybe a broken connection on charging circuit? that could be why phone was ok then battery died and its now unable to charge?

ViaraiX said:
total stab in the dark but maybe a broken connection on charging circuit? that could be why phone was ok then battery died and its now unable to charge?
Click to expand...
Click to collapse
wouldnt it have worked if it was plugged into the AC then?

Well my Exec was dropped onto concrete at the petrol station whilst I was trying to sort out TomTom and fill up my Yamaha R6 bike at the same time :roll:
No problems, just a couple of case marks.
I guess multitasking should be left to the ladies and computers :lol:

steverae said:
hehe, i'm an IT technician and it's the first thing i try, especially with Printers.....
They don't teach you that on MSCA courses.....
Click to expand...
Click to collapse
Also explains why Servers are built so solidly.
When you are trying to recover a server at 2am in the morning they need to stand up to all but a sledgehammer :twisted:

help! apache won't turn on!

i'm having a problem that i can't find much information on.
i have a verizon audiovox utstarcom xv6700 (htc apache)
i drained the battery one night, to the point of what seems no return.
whenever i plug in the phone, a solid red light comes on.
whenever i plug in the phone without the battery inserted, a flashing red light comes on.
whenever i instert the battery in the base that came with the phone,
the charging light flashes yellow and then turns green.
i haven't installed anything more than software trials seeing as i just bought this phone.
if i can find a fix for this, without having to go through waranty issues, it'd be much appreciated.
any help?
thank you everybody!

When the battery is completely drained, the charging light should turn on and be red. How long did you try to charge it? You have to leave it plugged in for a bit to get enough charge to get past the red light.

retry
unfortunately,
i have already tried this.
i leave it plugged in for aprox. an hour,
and the red light dissapears.
however nothing happens after that either.
i unplug it, and plug it back in,
and the red light reappears.
any other suggestions?

I have one, bring it back and get a new one. did u buy it from a official dealer?

no,
i bought it off of a guy who had it for two weeks and didn't think it was worth the money.
he did buy it from a verizon store brand new,
and like i said i've only had it for a short period of time.
i was waiting to see if i could find a fix without sending it back,
to do without getting the reciept information required for the warranty.
i've read about other htc products having problems with this,
and everyone says that there is a problem,
like mentioned before, that once the battery is drained,
it doesn't have the "juice" to start charging again.
alot of people have recharged it with batteries.
i'm planning on finding my voltage reader (whatever it's called)
and seeing if it's the batteries dead.
other people have said that there is a problem with bad data ports.
which could have been from the previous owner,
they say that after drops that a few weeks after the drop it goes out.
any other suggestions?
thanks guys!

The red light can indicate battery fault. Remove the battery and clean the contacts, then try charging in the back of the cradle rather than using the USB connector. It might come back. Fully discharging is not good for the battery, so if it comes back, listen to the phone and charge it went is says the battery is low (20%???). Other than that, batteries are cheap, try a new one.

i mate jasjam (HTC Hermes) not charging/fireing up

Hey there,
so i bought a i mate jasjam second hand, worked fine when i got it. after 2 days of using MSN on it and SMS i had the thing just die on me, like while typing on MSN the phone would loose all power. and the screen would fade away to nothing.
i thought oh battery must be dead and tryed charging it... nothing. no charge light (red orange or green) phone is 100% dead. opened the back up, checked for loose connections. etc. everything seems fine i have left it for a few hours with no battery, few hours with the battery, tryed charger only, leaving it plugged into the charger without a battery etc
still get no where.
any ideas?
(i am new to the forum too. so sorry if i have made any posting mistakes.)

the answer
my dear whenever you wouldn't be able to charge your Jasjam you have to reset it as it plugged to the charger then your device get charge surly .

Plug into the wall without a battery. If you see a red led light up on the front, its recoverable. If not, its only good for spare parts...

My LED Is blinking orange/green during charging and battery is draining.

This doesn't look good to me. I had my phone tethered to my laptop while I slept which I do often with no problems. Today I got up and saw the LED was blinking orange and green. I looked and the battery was down to 11% even though the status bar showed the battery as being fully charged.
I popped the battery out and in, tried again, same thing.
When I plug it in the LED stays solid orange for about 5 seconds and then stats blinking.
I tried it on the OEM charger with phone turned both on and off.
It doesn't appear to be charging and the LED's are blinking green, orange.
Does this seem like a bad battery? I live in the US so accessories are hard to get, I don't have a spare battery to test yet.
What do you suggest? I have a new battery coming but it's going to take a while before it shows up.

I had that too for a minute. I suspected a faulty charge / sync cable, swapped it out, and never saw these LEDs again.

Had that too. I'm using a second non OEM Battery, I will try it with the original and give feedback.
I had that with my small charging-cable (non OEM) in my car.

I've tried multiple cables. I'm hoping the battery is the culprit. I have another one on the way but it's literally on a slow-boat from China. If it's not the batter then it's the phone and that's no good. Doesn't charge on, off or in bootloader mode. I've read all the threads and it really could be either. Fingers crossed.

My LED was blinking orange/green too
I was using a non-standard (cheap) battery when this suddenly occurred. Changed to original battery and everything was OK again. Seems like the original batteries are best after all (even if they cost ten times more in my country).

Think that too. My Original Battery works well. The Battery from China is "blinking" sometimes for about 15 minutes.

same or even worst problem
During the first day i buy the phone and charge for 10hour, after that i switch on my phone i was shocked my phone wasn't charge at all but the indicator light show from orange to green.
so i charge my phone for the second time, this time its show 100%. i browse the phone setting and function all that less than 30min and before i sleep it was left 70plus % and after i wake up its left with 20plus % and the timing from i sleep to wake up less than 5hr. my wifi ,gprs bluetooth 3g everything is off except the alarm.
now i charge my phone for the third time after charging for 8hr i switch it on and it did charge but only 20plus % and i continue charge my phone for the forth time. i sucessful switch on the phone and its show 100% but it suddenly turn off, i was shock don't know what went wrong i try switch on the phone and its show the phone is low battary.
so i charge it again and the indicator light turn green less then 1min and my phone becoming weird i can't charge and switch on. once awhile it can be turn on.
so i try charging it again and the phone keep on restart.
i got so fedup as the phone is a brand new set and use it for less then 1 week. i'm going to get it fix tomorrow.
anyone with the same problem or know anything when wrong can help pls.

Hard reset helped me + check if a cable is deep enough in the phone

i try already its still the same. do u have the same problem.

i was charging my phone 2 day ago, and listening to music and downloading a lot of mb from internet with wifi, and i putted it under my pillow
after about 2 or 3 hour i pulled it out and saw the orange and green blinking
my phone was like a fire stone, it had a very bad result, the lcd doesn't had touch sensitive anymore
after 2 hour the sensitivity came back, but the story didn't finish yet.
after that, every time i charge this phone, the lcd sensitivity goes off,and after i cool it down, sensitivity comes back
but now while i'm sending this message, the half of screen doesn't have any touch sense what is your suggestion for me???

I had the same issue with my original battery - turned out that the middle pin in the battery connector had been bent when I swapped batteries - I straightened the pin back to normal position and now it charges fine again.
Jon

i am having this problem too. the led is blinking and the battery is not charging. i am forced to use a cradle to charge it up.

The orange and green blinking on charge happened to me a couple of times. In all instances the phone was too hot due to having it covered or temperature of the room was also too hot. Allowing it to cool made it work again. I haven't suffered from this problem ever since I started keep it well ventilated. Hope this helps.

yup. i google for it. and notice it due to overheat. i tried with air con on. it seem working well.
but for me. i cant feel any overheat (like hot/heat on my device when it start blinking.
hide.

The blinking light is the phone saying its overheating
this happened to me but the worst thing was I could of bought a 1500mAh battery from Hong Kong for something like £5/6 but i decided to buy one from my own country the UK and i read that an extended type was the best so i bought an extended 1350mAh for £7.99 thinking i would have no issues but its with this new battery that it overheats if i am charging via wall or pc and using my phone!
using tbattery it says the battery is only a 1230mAh anyway!!
but with my original battery i can charge and use at the same time so kinda annoyed i thought i was paying more to get better but i guess i live and learn
so now i have ordered an 1600mAh for my phone for £5.99

i should just use it as a backup battery .
p/s : what is the average battery temperature ?

My HTC LEO "HANG" when incomming call???
please help...i have htc hd2 (asia/indonesia)
Why my phone HAMG when i recieve incoming call?
somtimes hang when recieve sms too...
PLEASE...HELP ME...ANYONE....
PLEASE...HELP ME...ANYONE....
PLEASE...HELP ME...ANYONE....
My email : [email protected]

alifasikin said:
please help...i have htc hd2 (asia/indonesia)
Why my phone HAMG when i recieve incoming call?
somtimes hang when recieve sms too...
PLEASE...HELP ME...ANYONE....
PLEASE...HELP ME...ANYONE....
PLEASE...HELP ME...ANYONE....
My email : [email protected]
Click to expand...
Click to collapse
Don't hijack threads!
Start a new one otherwise you won't get any reply for your efforts!

I bought 2 batteries from eBay. The cheap Hong Kong one does this at 60%. The other one was from the UK and claims to be the real thing, and it charges all the way to 100% and has given me no problems (it's the one I've been using for the last 30 days).
Moral of the story: Buy official batteries.

Hi all,
a few days ago I`ve got the same issue. Please don`t laugh, but sollution I`ve found is really funny.
Firstly I was trying to flash different ROMs, Radios with no luck. Trying to clean battery contacts and phone contact pins, especially the middle one, with no luck again.
Then, thinking logically ( ), I`ve found what changes occure to my phone. I didn`t flash a new ROM, didn`t intall any new software and so on before the charging become naughty. The only thing that changed was the temperature around, now here is hot like in hell: about +30C. So I plugged in portable charger and put it with my hd2 into refrigirator (changed it to maximum t to avoid any inconvenience) into low humidity container. In a few hours battery stated was shown as 100%. The next time I was trying to charge it again in the room, but got only blinking led, had to put it back into refrigirator
Seems that battery or phone has a temperature sensor, which stops charging when batt t raises above safe level. I believe sometimes this sensor fails or smth like that and charging can be stopped even when t is not so high..

[Q] Mytouch 4g died in sleep?

So, this phone was working without any problems but then my wife turned it off and left it in the drawer for about 3 weeks when she went overseas. When she got back and tried to turn it on it wont turn on. We figured it might have drained the battery so we plugged it in but now its not charging either! When I unplugged and plugged in, the LED blinked orange once but now it wont even do that either, no power, no LED, not charging either. I have tired everything, left it disconnected, battery out for an hour, then put it together and tried to charge, still nothing.
Any ideas? It is already out of warranty so talking to T-Mobile is out of question.
Nothing has been done to it, it is physically fine, it was just off for a long period and not it just wont respond.
Edit: Fixed it! I don't know what, I was almost giving up, but I took the battery out and blew hard on the battery contacts in the phone and in the charging port then plugged everything in and put it back on charger, orange light started to blink and then went solid and now its charging. I just turned it on. This phone is dodgy, no other phone hard bricks like this if you leave it off.

Some phones don't function with completely discharged battery. Actually, most of newer phones. You need to leave the battery inside and the phone connected to charger for some time, till the charging light shows up. MT4G is very far from being "dodgy", doesn't differ from many other phones that behave the same, and you were nowhere near "hard brick".
Good luck in powering up Motorola Defy with completely discharged battery.

Recoverable problem
syl0n said:
So, this phone was working without any problems but then my wife turned it off and left it in the drawer for about 3 weeks when she went overseas. When she got back and tried to turn it on it wont turn on. We figured it might have drained the battery so we plugged it in but now its not charging either! When I unplugged and plugged in, the LED blinked orange once but now it wont even do that either, no power, no LED, not charging either. I have tired everything, left it disconnected, battery out for an hour, then put it together and tried to charge, still nothing.
Any ideas? It is already out of warranty so talking to T-Mobile is out of question.
Nothing has been done to it, it is physically fine, it was just off for a long period and not it just wont respond.
Edit: Fixed it! I don't know what, I was almost giving up, but I took the battery out and blew hard on the battery contacts in the phone and in the charging port then plugged everything in and put it back on charger, orange light started to blink and then went solid and now its charging. I just turned it on. This phone is dodgy, no other phone hard bricks like this if you leave it off.
Click to expand...
Click to collapse
Had a similar problem. Phone died while using it then wouldn't light up when plugged in. Left it plugged in for half an hour wouldn't seem to charge via wall or car charger. Tried doing a hard reset with/without the battery & plugged in/not plugged in in various combinations. Got nuthin. Drove around for hours looking for a replacement or open T-Mobile place, until it got too late and I went home. Live chat with T-mobile rep was a waste of time. Plugged it in the wall and left it, as this once brought back a G2 battery that I thought was cold dead. Five hours later it was lit up and charging, showing 40% charge on the battery indicator app once I turned it back on. "HTC Sense" crashed immediately on boot then recovered. Seems to be fine so far.
- Suggestion; plug it in and leave it overnight if it seems cold dead and doesn't appear to be charging. It seems to need to hit some critical threshold before it will work again (as indicated by previous poster). Also pick up a couple spares off amazon or newegg if you don't have a second phone available.