I picked up the focus yesterday and have run into an issue syncing with Outlook/Exchange Server 2003. I receive the error code below after the email account setup runs for a bit, I get contacts and calendar entries, then a few emails before the error is returned (everytime I try to sync later as the msg suggests). I tried finding the error code referenced on MS Support/Forums, AT&T Samsung forums, and even xda developers with no luck.
I did try a hard reset (from settings) and then recreate the account and I tried removing the hub on the start screen and then deleted the account and recreate same error every time.
Samsung Tech Support suggested that I add the same Certificate on my Server to the phone, Did so - still, no luck.
Anyone see this error/issue?
Outlook Error
Not Updated
We're having a problem syncing your
information. Try again later.
Last tried about a minute ago
Erro code: 8500201C--------------------------------------------------------------------------------
Mine has worked flawlessly. Sounds like you did everything I would have suggested except return and get a replacement phone.
I had that problem. the cause of mine was to have the SSL turned on. After I created the account, I went to setting>email and choose the outlook account, clicked on advanced, then scrolled down and uncheck the SSL checkbox. All worked perfect after that. although I guess I am not super secure.. but anyone that wants to hack and read my email.. feel free pretty boring.
It is obviously a software issue. How can a replacement phone solve any problem.
If your exchange server does not use public certificates (the ones that your company has to pay for), or the certificate comes from some publisher that WP7 doesn't know about, it will be touch to set it up. For one, import the server certificates directly does not work. In the past with WM phones, MS suggests you need to import the root certificate instead. So, see if you can find the root certificate for it.
agreed - was able to get Corporate Store to allow me to try settings on another Focus, with same results.
can see the Folders on my Outlook (some are unique to my Exchange Server), so we know that we are nearly there. little more tweaking, and also, update to a new Server,
but, that might not be for week or so, so if anyone has solutions, would be much appreciated.
I had problems with mine and worked with our Exchange admin. We found it was the encryption part of our policies. Both Device and Storage card encryption parts of the policy have to be turned off. After some research this is correct and expected to be fixed in Early 2011 when Microsoft starts pushing this for business.
Oh it also does not support alphanumeric passwords at the moment:
http://social.answers.microsoft.com/Forums/en-US/windowsphone7/thread/ee2ecd48-89bf-4e8c-b48e-553967517a4d
Here is the one about encryption:
http://social.answers.microsoft.com/Forums/en-US/windowsphone7/thread/7c4329c9-9f51-4184-8f48-5d4bc5c6269e
cwiley2566 said:
Oh it also does not support alphanumeric passwords at the moment:
http://social.answers.microsoft.com/Forums/en-US/windowsphone7/thread/ee2ecd48-89bf-4e8c-b48e-553967517a4d
Click to expand...
Click to collapse
That is really strange because my HTC Surround took my alpha numeric password just fine for my exchange email. Haven't had any issues with it at all.
Do you mean a password for the domain or the screen lock password? They are talking about the policy that requires a alpha numeric password (or not allowing simple passwords) for unlocking your screen. Our company allows simple passwords (just numbers) so I didn't see the problem.
We don't have a certificate,and all I had to do was go to advanced and turn off encrypted SSL connection ( I also have alphanumeric and symbol password for exchange)
I am referring to the screen lock policy in Exchange. Of course alphanumeric and symbol passwords for exchange/domain authentication will work.
Installing SSL Cert (quick and dirty)
Email your server's SSL cert to a GMail account. Hotmail blocks the attachment as an unsafe filetype.
Open the attachment and Phone7 should ask you if you want to install. Go back and set up your Outlook account.
Got mine working on Exchange 2003 even after the error messages
This happened to me as well. We have an Exchange 2003 server and what I did was go to "email and accounts" on the phone and went through the proccess and setup everything correctly but still got the error messages.
Now this is what fixed my issue (strange). I got out of the "email and accounts" and went into all programs list and opened "Outlook" , from there I put the settings in again for my account and presto, it just started working and syncing.
I did 2 phones likes this already and it works. Dont ask me how, but it does.
Hope this helps OP and anyone else using Exchange 2003.
Related
My company runs an exchange server for email, and I was wondering if anyknow knows how to connect to them, using the mogul. I went through the setup on the phone, with no success...Are their any additional steps required to connect to the server when you are not on the same network as the server?
Missing Certificate ?
I think you'll have to install the certificate from your Mailserver on the phone to get it working.
Do you get any active-sync error code when you're trying to sync ?
In general you get an error-code in ActiveSync which is telling you what's wrong...
IMHO the best idea would be: aks your IT-Stuff in your company
you need to add a server in active sync with your companys exchange server addy and your username/password
To be clear you need to enter your companies OWA server address. At most small companies this is your Exchange server and at most large companies it is your ISA server.
Example:
You access OWA using https://exchange.mycompany.com/exchange
You enter: exchange.mycompany.com in the activesync settings and you use your username, password and domain to authenticate
You also need to make sure Outlook Mobile Access is enabled on the Exchange Server and on your Exchange Mailbox. You will need to contact your IT Admin to verify these settings.
I'm in the same boat as the OP. I had been trying to hit the mail server directly or via VPN, with no luck, probably due to no certificate. Never thought about OWA. I set this up as indicated in the prior post, and checked 'Tasks' only (just to run a quick test), and it sync'ed fine. I then checked email and calendar, and now it takes me to a company sign-in web page (same page I encounter when using web access to OWA). Weird thing is the page is in the ActiveSync window and does not appear to be rendering correctly or completely (e.g. no 'submit' button). Nonetheless, I sign in and click where the submit button "should be" and the page goes away and it appears to start syncing, only to take me back to the sign-in page again after 15-20 seconds. Any suggestions on how to get past this point? I've tried logging in to OWA from IE, but ActiveSync still brings up this sign-in page. And yes, I've got my userID, pswd, and domain properly set up as well. Thanks.
BTW, my company IT won't help because they only support handheld access for specific company-issued devices.
try using mail.yourcompanymailserver.com/oma
its a lightweight version that handles easy in mobile browsers (only if your IT guys have enabled it)
as for the OP your exchange settings could vary depending on how your admin set it up, ssl (requiring a certificate) or not. to get the certificate from your company you can dl it from the server mail.yourcompanymailserver.com/cersrv
you log in using your mail credentials and you select download certificate chain and select a der 64.
save it to your phone and just install.
chances are though if your company is using a lot of treo's they dont require ssl because you can't install self issued certificates on them (good work palm). so if you want to ask your IT guys their setup and post it here i can try to walk through it with you.
this is my situation and how i got it to work.
Although i tried to internal address of 1x01po2s.domain.name, that didn't work.
I thought about it for a while, and reasoned if i can access my companies exchange server outside the network through a http://mail.domain.name address, then maybe that'll work hahaha
BAM! it did and now it works perfectly fine. Conincidentally, since i started trying to get this going last week, i emailed a few guys i know and the last one who got my email (it was forwarded to try to solve the problem) said that because of security policies, i am not allowed to do this. Ooops!
Here is a quick run down of my settings:
server address: mail.domain.name
ssl is selected (checked)
username: exchange/nt workstation login name
password: user password
domain: network domain (we have different domains)
save password is selected
under advanced you can select whatever options you like
next select e-mail, and any other options you want
and you're done!
I also enabled the push email icon and get my email regularly on my phone throughout the day.
Well, i hope that this helps some of you out.
server address: mail.domain.name
Click to expand...
Click to collapse
just so folks know there is no standard for this, its whatever subdomain your company decided to put OWA on, for my company its webmail.companywebsite.com
best thing to do would be to ask someone in your company how to access email from outside the office using internet explorer, thats the address your lookign for
Sprint mogul (Titan) WM6.1 Rom update killed exchange server activesync
(Sorry in advance for the long Email) I purchased a Mogul from RS about three weeks ago. For the first week, it worked great! I logged into my company exchange server down loaded and synced email, cal,contacts,tasks ... was very excited. I also got very excited when I started t read threads in this blog .... it seems like there are some pretty smart members maybe someone can help!!
Noticed that there was a new Rom (Sprint TV and improved connection) installed the ROM.
Have spent endless hours with HTC technical support, sprint technical support (not an appropriate name). At times managed to get the email to load but never again Cal, Tasks, contacts. Always able to get sent emails to load (by checking option) . I'm left with a couple of alternatives (any others would be greatly appreciated (actually I really like this phone but I need my email,schedule,etc to work) The error is 0x8503001C there is no exact description about this from MSmobile it seesm to be an awh**** code. Searching on the web provides 1000s of hits unfortunately not just my issue.
o Go to an early Rom WM6.0. So far it seems like to do this I need to unlock the phone then flash the earlier rom?? Since no SIM card I need to hack the registry?? There are several products out there which is best (I do not mind paying for somethng that works well). I down loaded several "Oficial ROm versions ... unfortunately did not write down the number of the one the phone came with.
o Find some way of getting this thing to work well to keep the extra features
o My grace period ends in a week ... cancel with Sprint go to Att but there is not a 3G phone I like ... only Iphone ... it has issues for exchange server??
o I got my wife a Touch at the same time (it runs WM6.1) same issue. Downloaded once my corp email no cal, etc.
o I was told that this Rom was cooked up by MS & Sprint what a disaster
Please, please help ... Thanks in advance
Scurfer
Exchange email and Skype not working after Upgrading Sprint Touch to Wm6.1
The Exchange activesync died at connection and never can sync my company emails after I upgraded Touch to 6.1 Sprint/HTC ROM. Skype also does not work, no sound after first ring, even with 2.2.0.45. I like the GPS and Rev.A speed, and do not want to risk downgrading the ROM. Anybody encounter ssimilar situation?
I have searched and searched for an answer to this problem and have not been able to find anything. Hopefully someone here has run into this before and might have an idea or solutuion. Her is my problem.
I have two exchange servers (2003 SP2) on of which is a front end server handling OWA and OMA. We sync about 18 Windows Mobile 6.1 devices over the air using OMA. We are using SSL. All of our devices have random problems connecting to the server. They will sync fine most of the time but will randomly for no particular reason ask the user for their exchange password. We are not enforcing any password policies on the server and we are always checking the box to save the password. In order to get the device synching again the user has to re-enter their password multiple times and often has to kill and restart activesync on their device.
Any ideas as to what might be causing this?
Any help would be much appreciated.
You could try unchecking the box in Activesync on the phone that requires SSL. We use SSL as well, but we have to uncheck that box on the phone. Although our problem is that the phone never syncs when its checked as opposed to your problem of randomly not syncing and asking for a password.
Unfortunately that is not an option. Our SSL is required for authentication. It will not connect without it. It seems like what is happening is that the device is not always passing the credentials to the server. Usually when it asks me for the password I enter the password once making sure I check the Save Password box then when it asks me the second time I hit cancel. ActiveSync then gives me a could not authenticate error. Now if I just hit Sync again it goes through and works just fine without asking for the password. So my guess is that it is not passing the credentials until after the connection is reinitialized.
From what I understand, Push Email relies on the OMA functionality which uses IIS. The problem my lie there. Although I've never tried, you may have to uninstall/reinstall (or confirm) that the OMA part of Exchange is functioning correctly. Sorry I can't be of more help.
Do the log files on the server show anything when a phone can't log in?
No, the exchange logs don't show much. I almost think it might be something with the device configuration. At this point I just don't know. We will be migrating to Exchange 2007 sometime in the next few months. Hopefully that will resolve the problem permanently. I was just hoping maybe by some chance someone here had seen this problem before. Thanks a bunch for your help.
Is the FE server doing the authentication (NTLM) or is there an ISA server in the way configured with Forms Based Authentication? You should make sure the IIS virtual directory for OMA is set only for Basic Auth - and the following article might be worth a read.... http://searchexchange.techtarget.com/tip/0,289483,sid43_gci1188440,00.html
Hope that helps - good luck!!
Mark.
^^^What he said. Took the words right out of my mouth. You'll still be secured through the SSL certificate, even though you're doing "basic auth" you aren't exactly sending your password as clear text. Requiring SSL on the OMA site will automatically encrypt the connection so you have no need to worry.
Try it out and get back in here. I manage a site with about 50 WM 6.1 Black Jack II's that sync with Exchange 2007 with no issues whatsoever. Also verify that you have all your hotfixes related to OMA installed on your Exchange 2003 server.
Hello
I've had my HD2 for almost a month now (replacing my iPhone 3G) and prefer it over my 3G in every way, except Microsoft Exchange email support.
I'm trying to connect to my Uni account. It syncs OK the first time/few times after a hard-reset but afterwards I keep getting the invalid security certificate error below
I've searched everywhere and tried different ROMs but no solution. I didn't have to provide any digital certificate for the iPhone or Outlook on my laptop..
I use the same settings on my iPhone (SSL enabled etc)
Anyone else have this problem?
Thank you
the problem isnt the hd2...... it is your lack of having the right cert your iphone downloaded it winmo requires u to install winmo handles exchane perfectly if you set it up right
So if I remove the iPhone from my synced devices list in OWA will it work?
what you need to do is get the cert your webmail is using. By going to the site you should be able to click the lock icon by the address in internet explorer and view the cert. Export it (copy to file) as a .cer file and put it on your device. then click it in file explorer on your phone and it will install. Once you get it installed it will work perfectly.
Ignore me - as above
Thanks for the replay. I came a cross a solution like that yestarday but it didn't work.
Anyways i've tried again now and heres what I did: deleted the exchange account on the phone completely, exported a certificate from OWA on firefox but it came out as a .crt which the phone can't read, so I converted it to a .cer and opened it on the phone, it gave me a sucess message.
Now I added the email account again and like before, it synced perfectly. However I soft-reset and can't sync anymore..
I use gmail over activesync. You could set up a gmail account and see if that works. If it does your exchange isn't setup properly...
I want to add that I never had any issues setting up an exchange mailbox on activesync. Some haertbeat issues yes, but never the setup itself.
I highly doubt it since a uni would probably use 'the usual' routes for ssl certs, but you might have to export & add the intermediate certificates.
As an example, here is mine, using FF so you're looking at a consistent screen.
If you click on the line ending in (2048), it is a different cert than the one ending in "- L1B" So export all 3 certificates (or however many lines you see) and import them over.
For the record, my exchange works perfectly fine as well.
mazzarin said:
I highly doubt it since a uni would probably use 'the usual' routes for ssl certs, but you might have to export & add the intermediate certificates.
As an example, here is mine, using FF so you're looking at a consistent screen.
If you click on the line ending in (2048), it is a different cert than the one ending in "- L1B" So export all 3 certificates (or however many lines you see) and import them over.
For the record, my exchange works perfectly fine as well.
Click to expand...
Click to collapse
THANK YOU
I've exported all three and worked.
All my other mail accounts sync perfectly on my HD2 except my outlook exchange account which I have yet to access. All the setting (domain, mail server) are correct and my co-workers who use android, and iphone have no problem logging into their work email. What's the deal? The error message reads, "a network or server error is currently preventing your device from syncing".
I about blew my brains out trying to set up my exchange account on my HD2. The most frustrating part is that all of the settings were correct. What finally got it set up and syncing? Hitting "sync" over and over again. It took me about an hour and a half of checking and unchecking boxes until everything was finally synced for the first time. Now that it's finally set up, it's running just fine.
Not sure if it's a glitch, or just an ActiveSync thing, but it took me a while before everything synced correctly.
leo876 said:
All my other mail accounts sync perfectly on my HD2 except my outlook exchange account which I have yet to access. All the setting (domain, mail server) are correct and my co-workers who use android, and iphone have no problem logging into their work email. What's the deal? The error message reads, "a network or server error is currently preventing your device from syncing".
Click to expand...
Click to collapse
I have the same problem and did everything in my power to get it to work. The main problem with me and the company's exchange server are the Certificates are not allowing the device to sync correctly. Since we are using WMo I guess it is more difficult to overrule the Security Certificates that by the way are expired and need to be updated.
Long story short…”I gave up” and only use the POP3 line that only gives you access to emails instead of Contacts, calendar, etc…
I think all of you probably need to talk to your Admin about getting a security certificate to install on your phone.
Setting up Exchange on the HD2 is simple and works for me every time... Our server requires me to have a certificate and I've reset my phone about 5 times and set up my outlook email with no probs every single time... But to get it to sync I have to install the Security Certificate. Any secure exchange server with a smart Admin requires one to access the server from the outside...
If you are putting in the correct user, pass, domain and server address, then that is probably it. Also make sure you Data Connection is not disabled in Settings/Wireless Controls.
Hope this helps...
Is anyone having a problem connecting to an exchange account using the leaked rooted GB?
HELP....
I'm having a problem. I get an error stating there is not enough memory for encryption....
I can connect to an Exchange 2010 server with no issues using corporate sync. Most Android/Exchange problems that I have seen are a result of Activesync Device Policies on the Exchange server blocking access.
My issue is that it works fine, its just that I cannot download my exchange key!....WTF? I refuse to pay 19 dollars again! my fault I thought you were talking about Touchdown for Android. Disregard!
I'm connecting to Exchange 2007 without issues. But I don't have a custom certificate to install.
What do you mean by exchange key?
For anyone out there that has corporate sync working... When you set up the account, did you only get a prompt for 'Email Address', 'Password', 'Domain' and 'Username'? Those are the only prompts I get. I then press 'Next' and then I get the error "Login to the account failed, please try again." There were never any prompts for 'server name' or 'SSL Encyption' like I have always got before.
UPDATE: It turns out that if you press the menu key there are more options. It's working now.
idtheftvictim said:
Is anyone having a problem connecting to an exchange account using the leaked rooted GB?
HELP....
Click to expand...
Click to collapse
Had the same problem, to fix I had to create a secondary EAS policy (server side) (I'm an Exchange Admin for my company). I had to modify the 'required password' settings:
1: Lowered the "Time without user input befor password must be re-entered (in Minutes)" field.
2: Unchecked the "Allow simple password" field.
You may have to buy your sys admin's a few round of beers to get them to make an additional policy. (LOL)
After that mine and 3 others were able to connect and sync without issue.
BTW: The changes that have been made to the native client rock, they have updated the UI so it's black/gray'ish on white, and you now have the ability to sync sub-folders.
Cheers,
Hatxtrick
Working fine for me with Exchange 2007.
Sent from my DROIDX using XDA App
I also am using Exchange 2007 with SSL cert and it prompted me for the address of the exchange server.
phantom404 said:
I'm having a problem. I get an error stating there is not enough memory for encryption....
Click to expand...
Click to collapse
Phantom404 your company's EAS policy is set to require your device be encrypted, if you are receiving a message that there's not enough space you need to do some app/sdcard cleanup to free up some space..
Cheers,
Sent from my Xoom using Tapatalk
hatxtrick said:
Had the same problem, to fix I had to create a secondary EAS policy (server side) (I'm an Exchange Admin for my company). I had to modify the 'required password' settings:
1: Lowered the "Time without user input befor password must be re-entered (in Minutes)" field.
2: Unchecked the "Allow simple password" field.
You may have to buy your sys admin's a few round of beers to get them to make an additional policy. (LOL)
After that mine and 3 others were able to connect and sync without issue.
BTW: The changes that have been made to the native client rock, they have updated the UI so it's black/gray'ish on white, and you now have the ability to sync sub-folders.
Cheers,
Hatxtrick
Click to expand...
Click to collapse
One issue I'm having is in regards to syncing sub-folders. Just wondering if anyone else is having this issue ? Specifically, I can select "Auto sync in background" for my Sent folder, but it doesn't appear to "stick". I'll go back a couple of screens (or back to home screen), and when I go back in, it is back on Manual again.