[Q] Intermittent data interruptions - myTouch 4G Q&A, Help & Troubleshooting

My wife and I both have the mt4g and have been experiencing intermittent data interruptions at home, where we have a strong "H" signal. It will happen on one phone, while the data continues to flow on the other phone, suggesting a phone issue vs a tower/connection issue.
Basically what happens, when doing something like downloading an app or playing slacker radio, the up/down arrows under the "H" become less solid/consistent and the download or slacker radio stops. When this happens, I've tried opening the web and am unable to get any websites to load (I get the kind of 'unavailable' error, as if I have no data connection). After like 2-10 minutes, things typically resume to normal.
Again, this will occur on one phone while the other continues to operate normally. Btw, got the phones on Friday afternoon and neither of us have received the 2.2.1 update. Any ideas on what the issue might be?

I've had that issue occasionally on every Android phone I've owned. It's never happened THAT often, so I've kinda dealt with it.

I am also having this "problem".
Sometimes I'm updating an app, others, while browsing the web.

I've had this happen once, but I rebooted and all was good again.
Sent from my HTC Glacier using XDA App

I have just started experiencing this issue recently too. I am gonna step out on a limb and say it may have something to do with the update because I never had this issue before it was pushed to me.
Edit: sorry went back and read your original post and saw that you didn't do the update- it is anyones guess then.
Sent from my HTC Glacier using XDA App

I had this issue on the second day, it seems to have vanished on it's own. I kept having to enable and disable "airplane mode" to get it back to working instead of rebooting.

My next plan was to toggle the network connection off/on when this happened and see if it cleared up the problem immediately (probably similar effect to toggling airplane mode). I actually just now got the update pushed, but it seemed like the data connection was stuck during the push (over 30 mins nothing was happening, and data download arrow not working, web not working, etc.). I rebooted and turned on wifi, and update was ready to install within a minute or so. I was hoping the update would fix the issue, but sounds like it persists at least for some. This happens far too frequently for my taste. I'm thinking about asking for replacement devices to at least rule-out defective units. I guess I'll see how it goes for the next day or two and report back.

I'm having the same issues with my G2, so I'm interested to see how this device is doing. I might consider switching.

I've still been having this problem, and it still seems to be occurring relatively frequently - like maybe every 15-30 minutes or so, and with it more likely to occur if I try to do multiple things at once (e.g., some combo of browse, download, slacker radio, etc.). Btw, this is happening on mobile data, not wifi...haven't really tested wifi much yet tbh.
I used widgetsoid to give myself a mobile data toggle to use when I had a problem. It seems like when the data connection gets locked up, tapping this toggle fixes the problem fairly quickly...but it is kind of annoying to have to tap this when it happens, and it's not always clear when there's a minor hiccup in the data vs a stall that's going to require me to 'reset' things.
Also, I noticed that the widetsoid mobile data toggle actually has the same effect whether you are toggling it 'off' or 'on'...either way, it turns off data momentarily, then the data indicator reappears and the data connection resumes. Anyone have a suggestion for something like widgetsoid that will actually toggle mobile data off and keep it off when in the off position?

If you use the sense launcher there is a network connection widget.
Sent from my HTC Glacier using XDA App

Keep in mind that the G2 and MT4G are the first two HSPA+ phones ever. There are bound to be some kinds in the network in the beginning, but I would bet they get ironed out quickly.

Related

Strange phone issues with Samsung Galaxy S

Hi,
I bought a Samsung Galaxy S about a month ago, and have been having odd problems with it since the off. Has anyone else had these sort of symptoms:
1. I occasionally lose my data connection - the icon disappears from the top of the screen and whilst I can still make and recieve calls and text messages, I cannot download anything in any app. The only way I've found to get my data connection back is to reset the phone. This happens maybe a couple of times a week.
2. My WiFi seems to suffer from a similar problem. I can be browsing the web on Wifi, then suddenly I'll not be able to download anything anymore. The wifi icon is still visible, but I'll basically be unable to download anything until I switch the wifi off and back on again. Then, it starts working as normal again.
In both these above scenarios, I think I've narrowed it down to primarily happening after I use the Android Market, but it's difficult to tell as it's very intermittent.
3. A couple of times since getting the phone, I've been unable to make or receive any calls. Even switching the phone off and back on didn't help - my signal bar was showing I had a signal and my data connection was still active. Couldn't tell if this was a network problem or not though as there weren't any people nearby on the same network as me. After a while, it started working normally again.
4. The email client randomly lost all of my email settings. One day I was receiving all my emails, the next day I had no email accounts set up at all.
5. I installed Sensor Dump and Phone Explorer to see what data was coming in from the sensors, and have noticed that the light sensor never sends any data. Is this normal?
I also have the usual slow-down issues, etc, but the above have got me stumped as I can't find anyone else reporting the same issues. When I first got the phone, I went crazy installing a load of Android apps, so initially I blamed the software I'd installed. After a reset and being a bit more selective with the apps I install and use, I'm still getting the same issues. I just can't pin down whether this is a faulty phone that I should return, or if there are software issues either relating to the way I'm using the phone or just with bugs in the firmware.
Has anyone else had anything like the above happen with their Galaxy S?
Thanks,
Chris.
I've experienced no.2 several times, wifi just stopping all data traffic. Not found out what causes it though.
As for the other problems, I haven't experienced any of those. Do you use automatic brightness on the display? If not, problem no. 5 might be caused by the sensor being turned off.
thanks for the reply - at least I'm not completely alone!
I have the automatic brightness turned on - which is why it seems odd. To be honest, I've never actually see the auto brightness do anything. It always seems to be the same brightness to me.
Cheers,
Chris.
Strange Problem
Hi,
I've experienced no.4 some times. My inbox did not show some older mails.
ProfWolfMan said:
Hi,
I've experienced no.4 some times. My inbox did not show some older mails.
Click to expand...
Click to collapse
I think it might be normal that older mails disappear from the inbox after some time? My problem was that everything went. I had three email accounts set up, all downloading emails every hour. Then, one day I went into the email app and there were no accounts at all! I had to set it all up from scratch again.
I hear there are better email apps available for Android, so I'll probably switch to one of those soon.
lordwaym said:
1. I occasionally lose my data connection - the icon disappears from the top of the screen and whilst I can still make and recieve calls and text messages, I cannot download anything in any app. The only way I've found to get my data connection back is to reset the phone. This happens maybe a couple of times a week.
Click to expand...
Click to collapse
i got this problem, i used to connecct my phone to IM client 24/7.
and it seems that after my sgs lost its connection, it won't tell me, my msntalk just displaying the entire contact list just as it is. and i need to turn airplane mode on off to return it back
anyone have the solution for this?
Hi,
I bought a Galaxy S on Orange UK in July. I'm having the same problem as 1. quite consistenly now.
I thought it might be related to the green power battery saver app I had installed, but i've removed this and still having the problem.
I'm using the phone in several central London locations so I think it's unlikely to be a problem with the data network.
Any suggestion would be welcome since I'm often without data.
Thanks
Nik
ive 1 and 3 but very rarely so far
rebooting fixes it for me
running froyo jp3
for email i use K9, it's almost the same as the integrated mail, only much better (PUSH imap)
Nik_B! said:
I bought a Galaxy S on Orange UK in July. I'm having the same problem as 1. quite consistenly now.
Click to expand...
Click to collapse
I'm actually getting this happen a lot now. It seems to be getting worse, which makes me think it might be a hardware fault. I generally lose my data connection once or twice a day minimum, but some days the phone is virtually unusable.
I have found that it's more likely to happen after using Wi-Fi, so my other thought is that when coming out of Wireless mode, the phone may not switch the normal 3G/HSDPA data connection back on. Most of the time I can fix this by putting the phone into flight mode and then back out, but sometimes it needs a complete reset.
The other problem I've noted with the data connection is that sometimes it seems to rapidly switch between HSDPA and 3G - the data icon at the top of the screen keeps going from '3G' to 'H' then back again. I guess it has something to do with signal quality but it only seems to happen when the phone is showing a good signal strength (four bars). The problem I've found when this happens is that it virtually locks up any ongoing data transfers, making it impossible to download a webpage or check my emails. Strangely the only way I've really found to stop this happening is to move somewhere where my signal strength is weaker, such as indoors, which then seems to make the phone stop attempting to use HSDPA. I can't find a way to switch off HSDPA from within the phone's settings while leaving 3G on.
I really am now finding that using this phone is an increasingly frustrating experience. I've found even more weird faults, such as sometimes my text conversations show the wrong people's names up against them, and then my replies go to the wrong people. It's like an insane, shiny mess of a phone!
Chris.
lordwaym said:
Hi,
I bought a Samsung Galaxy S about a month ago, and have been having odd problems with it since the off. Has anyone else had these sort of symptoms:
1. I occasionally lose my data connection - the icon disappears from the top of the screen and whilst I can still make and recieve calls and text messages, I cannot download anything in any app. The only way I've found to get my data connection back is to reset the phone. This happens maybe a couple of times a week.
2. My WiFi seems to suffer from a similar problem. I can be browsing the web on Wifi, then suddenly I'll not be able to download anything anymore. The wifi icon is still visible, but I'll basically be unable to download anything until I switch the wifi off and back on again. Then, it starts working as normal again.
Click to expand...
Click to collapse
I am indeed experiencing same problems above..it just drive me crazy with a need of complete reset everyday..
turning on n off flight mode won't change anything..
I really hope someone can bring a miracle to solve this problem..
I'm on XXJPC
setting the APN parameter(Setting-->Wireless and network-->Mobile Networks-->Access Point Names-->New APN) to 2G only seems to solve the 'lost data connection' problem..
I am connected 24/7 now..
Give a try guys!

My 3G constantly shuts off

I got the DX the day it came out and really like the phone(minus the BS bootloader), but I've been having an issue with my 3G shutting off while I'm listening to the app RadioTime. I listen to ESPN radio every morning on my way to work and, but ever since I got the DX it cuts out every 5 - 10 min and I have to hit pause then play to get it running again. I know for a fact that it's not an issue with the app or even location because I've gone the same route using the same app with the Incredible and Droid1 before that with no issues. I've tried everything I can think of, such as leaving the screen on and changing the battery profile, but nothing works. I know others have experienced this problem, and it is so annoying, it's making me second guess keeping this phone.
Make sure Background Data is enabled and that the data sever shuts off during peak hours.
That's all I got. Sorry.
I second that, cypher. It fixed my 3G problem. Mine was doing the same thing with Pandora and I finally realized a week later that Background Data was the culprit. Now, if I knew how to fix the wifi.
Yes this is happening to me also. It kinda sucks, my GF with an ERIS gets perfect signal where I do not. Bummer.
My background data is enabled and I'm using the Performance setting on the battery manager.
Maybe try turning off the WIFI ?
I've noticed the same thing when using pandora. In fact my phone gets hot when this happens. It is always in a low signal strength environment. eventually it will return, but it takes a while.

Mobile network greyed out

For some reason my 3g keeps disconnecting. In settings the mobile network option is greyed out, stuck on "turning on". The only thing that fixes it is a reboot.
Sent from my ADR6300 using XDA App
No one has any idea why this happens?
Is your phone stock?
it seems to just show that when the phone is idle, not updating, sending/receiving, etc. i have no way to prove this, just a theory.
exigent said:
For some reason my 3g keeps disconnecting. In settings the mobile network option is greyed out, stuck on "turning on". The only thing that fixes it is a reboot.
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
I had that problem when I was running adrylalyne's Vanilla FrankenROM. It's the sole reason why I had to quit running it. It was a seriously annoying once-in-a-while thing at first but once I'd been running it for about 24 hours, it seemed to happen ALL THE TIME and got to the point where sometimes even a reboot wouldn't fix it. I haven't had it on any other ROM, though.
I was running the leaked radio (2.05?) when I had that ROM. Now that I've got 2.15, I've been thinking about giving it another shot.
patches152 said:
it seems to just show that when the phone is idle, not updating, sending/receiving, etc. i have no way to prove this, just a theory.
Click to expand...
Click to collapse
No, the connection completely goes away. It's not just "I can't see the 3G symbol"... The phone actually has NO data connection and it seems impossible to get it to come back without a reboot.
2.15 radio fixed that for me. Using first leak Rom still.
Sent from my ADR6300 using XDA App
in order to get rid of this, you'd need to find which file or which portion of that file controls the signal indicator on the phone, and replace it with an older version of that file, from before this "idle" indicator began.
maybe the google holds the answers you seek?
patches152 said:
in order to get rid of this, you'd need to find which file or which portion of that file controls the signal indicator on the phone, and replace it with an older version of that file, from before this "idle" indicator began.
maybe the google holds the answers you seek?
Click to expand...
Click to collapse
Not an indicator problem. The phone truly has no connection.
gruss01 said:
2.15 radio fixed that for me. Using first leak Rom still.
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
Good to know. I think I will try that FrankenROM again, then.
i'm unrooted and on stock OS, just got my incredible yesterday...so far i've noticed that it seems to just stay dormant, whenever i open an app that connects to the network, it automatically lights up the indicator and starts using the data, and it doesn't seem to prevent me from actually sending or receiving data, so i don't know how i would tell if it's actually no connection or just an "idle" indicator. how did you come to that conclusion?
patches152 said:
i'm unrooted and on stock OS, just got my incredible yesterday...so far i've noticed that it seems to just stay dormant, whenever i open an app that connects to the network, it automatically lights up the indicator and starts using the data, and it doesn't seem to prevent me from actually sending or receiving data, so i don't know how i would tell if it's actually no connection or just an "idle" indicator. how did you come to that conclusion?
Click to expand...
Click to collapse
What you see is normal. The 3G (or 1X) indicator only lights when the data connection is being used. The problem here is that there was no data connection. I would attempt to do anything that used the data connection and it would not connect. No email, no internet, no Nav, no nothing. The programs would all open, but could not download anything.
Agreed, that's sort of what I was implying, I was referring to the OP. so the connection issues are Rom based, not related with the gray indicators. Just because its gray doesn't mean you don't have connection. Clarifying for the next person who stumbles across this thread.
Sent from my ADR6300 using XDA App
To the OP, this happened to me today using Sky Raider Sense 2.5.2. I also had to restart, so it's not only you that has the problem.
patches152 said:
Agreed, that's sort of what I was implying, I was referring to the OP. so the connection issues are Rom based, not related with the gray indicators. Just because its gray doesn't mean you don't have connection. Clarifying for the next person who stumbles across this thread.
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
What he was talking about being greyed out is when you go into Menu> Settings> Wireless & Networks, the place where you check to turn Mobile networks on and off is greyed out with the text of "Turning on..." below.
well now i feel like a giant ass, lol!
jtcarnes said:
What you see is normal. The 3G (or 1X) indicator only lights when the data connection is being used. The problem here is that there was no data connection. I would attempt to do anything that used the data connection and it would not connect. No email, no internet, no Nav, no nothing. The programs would all open, but could not download anything.
Click to expand...
Click to collapse
Same thing happened to me over the weekend. I was in a tiny town in Texas that apparently had no 3g and I was unable to do anything that used the data connection. Reboot didn't work, neither did changing the Mobile Directory Number to all zeros when pressing ##program>NAM-General (as was suggested on a different forum which I cannot link to). What sucks is that it's highly unlikely I can duplicate this problem since there is probably good 3g coverage around the verizon store in the city where I live. I called verizon and the person said something about that area not having access to the data network, which I don't believe because when I was screwing with the settings under ##program I managed to get a text message. My wife's Samsung Vibrant (I know, different network) had no 3g but she was still able to access all apps that required the data network.
When my wife's Incredible was stock, this happened to her. It wouldn't connect to 3G. When going into settings and checking it out, "Mobile Network" was all grayed out. After LONG discussions with Verizon Tech Dept, 2 factory resets later, they found the problem to be on their end with the phone being "lost" on their system. They reset something (didn't tell me what) and bingo! her phone had 3G again.
I just had it happen to me. Reboot fixed it, but I'd like to know why its happening so I can tell my friends at VZW to look into it...
Sent from my ADR6300 using XDA App
Still happening to me. I told the tech that a bunch of people in the forums were saying it was a problem on their end, something about my phone needing to be removed from and then added back to the data plan, and they told me that they'd look into it. Eventually the 3g came back on its own like it always has when I have this problem, and the next day I got a text from verizon saying the issue had been fixed (which I doubt consisted of anything more than someone having the system send me a text saying the issue had been fixed). I've had this problem when my phone was stock, when I updated to the 2.05 baseband, and now that I've rooted and installed skyraider. Not exactly the experience I anticipated when I left the iphone 3g...
noticed another thing, idk if related...my gmail will "quit" working...meaning, it shows i have new emails inside the app, but they haven't pulled to my phone yet. the refresh button in the app, and the sync now button under accounts don't work, i had to do a nand wipe and restore a file from a day ago. i think it's app related, because it always seemed to happen after i updated some apps in the market, but one of the times (this last time) i didn't update the apps, i deleted them and it still happened. all other data and network connections work fine, only gmail. prolly not related, but thought i'd throw it out there

[Q] Random Internet Connectivity Issues on 3G

I surely can't be the only one having this issue. It doesn't seem to be related to any particular firmware, as its been an issue ever since I got the phone, and I've since had quite a few different FW on it. Someone I spoke to on another forum with an SGS said theirs did this as well...
Basically, I can be happily surfing away, and then randomly, a page will not load - "Web page could not be loaded" message. Refreshing does not work. At best, turning the APN off or switching to Airplane mode and then back on seems to fix it most of the time. At other times, a full restart of the phone is required.
Most of the time this will happen once or twice in the course of a day, but today it happened on several occasions and it's getting annoying. I had to switch to GSM today for several hours - though that could have been my network provider, but its strange how other Vodafone users in my office were having no issues at the same time I was having issues, even when using the same APN settings.
Any ideas? This is quite a frustrating bug at times.
Unfortunately I can only be here for you , cause this is also happening to me. It is extremely annoying. I did not try the Flight mode switch though, I always had to restart my phone to fix it.
Tried a new rom with updated modem file? Could help
Sent from my GT-I9000 using Tapatalk
stick to only WiFi or only 3G
you will get those hic ups when the phone is changing between WiFi & 3G
it goes to either side depending which one has a stronger signal
it will have preferences for WiFi over 3G
WiFi is not as stable as 3G from personal experience, so i turn off WiFi and use 3G most of the time
tameracingdriver said:
I surely can't be the only one having this issue. It doesn't seem to be related to any particular firmware, as its been an issue ever since I got the phone, and I've since had quite a few different FW on it. Someone I spoke to on another forum with an SGS said theirs did this as well...
Basically, I can be happily surfing away, and then randomly, a page will not load - "Web page could not be loaded" message. Refreshing does not work. At best, turning the APN off or switching to Airplane mode and then back on seems to fix it most of the time. At other times, a full restart of the phone is required.
Most of the time this will happen once or twice in the course of a day, but today it happened on several occasions and it's getting annoying. I had to switch to GSM today for several hours - though that could have been my network provider, but its strange how other Vodafone users in my office were having no issues at the same time I was having issues, even when using the same APN settings.
Any ideas? This is quite a frustrating bug at times.
Click to expand...
Click to collapse

Does anyone else's S7 edge do this?

The 4G LTE icon keeps flashing on and off when on wifi. This starts occurring after an indeterminate period of time and will not stop until I restart the phone. Once restarted, it stops for a while and then starts again. Kinda annoying. Video below. I am pressing down on the screen with my finger only to keep the screen from going off and for no other reason.
Mine and my girlfriend's both do this. Annoying and I don't know why.
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
Seems like they have some serious WiFi issues to sort out on this phone. Seems to be affecting people's ability to connect to bluetooth as well. Hope ATT greenlights the patch quickly when it becomes available.
Try taking off the smart switch for wifi/mobile data
Sent from my SAMSUNG-SM-G930A using Tapatalk
Mine does this when it's looking for a GPS signal, it's a part of location tracking, when it looks for a location, it uses GPS, Network info , Wifi info, etc. perhaps thats why, turn off Location services and see if it stops just to test it out.
I chatted with a Samsung rep and he told me to wipe the cache partition in recovery. I did that and the problem has not reappeared in a few days. I also had an update pushed just now, so maybe that will further fix the issue.

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