List of Facebook Samsung's accounts related to our cause:
Mobile Department
Samsung Mobile
http://www.facebook.com/SamsungMobile#!/SamsungMobile?v=wall
Samsung Mobile Canada
http://www.facebook.com/SamsungCanada#!/samsungmobilecanada?v=wall
Samsung Mobile España
http://www.facebook.com/pages/Samsu...ges/Samsung-Mobile-Espana/108610811866?v=wall
Samsung Mobile Global
http://www.facebook.com/SamsungMobileGlobal#!/SamsungMobileGlobal?v=wall
Samsung Mobile Romania
http://www.facebook.com/SamsungMobileRomania
Samsung Mobile Singapore
http://www.facebook.com/SamsungMobileSingapore#!/SamsungMobileSingapore?v=wall
Samsung Mobile UK
http://www.facebook.com/SamsungUKmobile#!/SamsungUKmobile?v=wall
another Samsung Mobile ?
http://www.facebook.com/apps/application.php?id=72687635881&v=wall
Country
Canada
http://www.facebook.com/SamsungCanada#!/SamsungCanada?v=wall
Korea
http://www.facebook.com/samsungkorea#!/samsungkorea?v=wall
USA
http://www.facebook.com/SamsungUSA?v=app_264732985926#!/SamsungUSA?v=wall
Models fan base pages?
Samsung Galaxy S
http://www.facebook.com/pages/Samsu...pages/Samsung-Galaxy-S/112079458807762?v=wall
Samsung Galaxy S Romania
http://www.facebook.com/i9000GalaxyS
Samsung Captivate
http://www.facebook.com/pages/Samsu...ages/Samsung-Captivate/114820871900462?v=wall
Samsung Epic ?
http://www.facebook.com/SamsungEpic#!/SamsungEpic?v=wall
Samsung Galaxy S Vibrant ?
http://www.facebook.com/pages/Samsu...msung-Galaxy-S-Vibrant/129061660469467?v=wall
Unknowns
Engineering ?
http://www.facebook.com/pages/Samsung-Engineering/105652329467423?v=desc
Service ?
http://www.facebook.com/SamsungService#!/SamsungService?v=wall
Samsung ?
http://www.facebook.com/pages/Samsung/25448656869#!/pages/Samsung/25448656869?v=wall
Samsung Apps ?
http://www.facebook.com/SamsungApps?filter=2#!/SamsungApps?v=wall
If anyone can confirm which ones are official and which ones are fan based, it'll be greatly appreciated.
The ones in the Mobile Department and Country specific are definitely legit, anything else are most likely fan based sites.
- NEW full list of legit Samsung Twitter accounts -
http://twitter.com/Samsung/lists
And where to write them now, that their filessytem is bad, and thy should use another one? like ext2/4
i think this is why you posted it here, cause we were talking about an official letter by xda, about what we found out etc.
and you said its better to contact them via facebook.
so any idea how to start something big, that they notice, they have to change the FS and fix gps and all other problems?
the way we did it last time to get the 3 button fix, is simply by everyone posting into the wall about the problem
the more people that post the better
so everyone needs to join in to comment on the problem about the lag, so that they can fix it
Thank you for these links. Very nice organised list!
thank you for sharing these infos,i just sent a e-mail to the samsung, through facebook i think is a better way to contact with them.
It's a good list....... and I thank you for your efforts in trying to build a forward list of users wishing to express their opinions.
Unfortunately Facebook (or any other portal for obtaining information) does not interest Samsung.
I and many others have already posted on Facebook and not once has Samsung come back.
An example being in the past week quite a few have posted asking for a Froyo update..... When Samsung finally came back (and it was just the once) they spouted off about a competition. They totally dismissed any of the pleas and have not been heard of since.
I've also tried on Twitter which according to the UK P.R. Manager for Samsung is the media of choice.
Again, NOTHING!
I still think direct communication and getting the news to tech sites (Engadget, Phandroid ect) could be much more effective.
You really expect the engineers are Samsung to browse Facebook and read the loads of crap that their pages get flooded with? Professionals have better things to do with their time.
Direct communication can get through to high ranking people and developers, seeing news about their software screw-ups on major websites will encourage them to act.
Maddmatt said:
I still think direct communication and getting the news to tech sites (Engadget, Phandroid ect) could be much more effective.
You really expect the engineers are Samsung to browse Facebook and read the loads of crap that their pages get flooded with? Professionals have better things to do with their time.
Direct communication can get through to high ranking people and developers, seeing news about their software screw-ups on major websites will encourage them to act.
Click to expand...
Click to collapse
That is also my opinion.
Again I commend AllGamer in trying to inject enthusiasm into this issue but I personally have found the direct line of approach to be more rewarding...... even if it still does not bear fruit at this stage.
Samsung Mobile Romania
http://www.facebook.com/SamsungMobileRomania
Samsung Galaxy S Romania
http://www.facebook.com/i9000GalaxyS
Sales people and Marketing team cares about Image, and when you pressure the sales team, they will get into action.
I've been through many large companies, the companies runs based on the feedback from Sales/Marketing team
It doesn't matter what was the big picture the Development Team had in their plans, all that will go up in smoke the moment the Sales Team announce another "feature" or "new product" even though it wasn't even on the original road map, the Developers will have to do a full 180 to go and work on the new stuff the Sales people are selling, even though it's all vaporware.
the GPS issue we know they are working on it already, although they never officially admitted it
We did it with the 3 button SPL fix, and we got results, we can do it again with the Lag issue as well.
The reason it worked is because everyone chirped in, when you do it on your own, or with just a few people, it wont work, you need the support of the masses.
As long as everyone pitch in and give them the same message they'll have to acknowledge it
Good points. It's not impossible to take both approaches of course.
Cheers for this. Almost worth signing up to Facebook again - almost. As someone else has said, at least in the UK, Samsung's preferred social media site is Twitter. And if you look through tweets mentioning @samsungukmobile, all you'll see is lots of people being ignored. By all means give it a try, but personally, I'd recommend not putting all of one's eggs in one basket, so to speak. Instead bombard them through all available communication channels - e-mail, Twitter and Facebook. And wherever else you can think of...
AllGamer said:
Sales people and Marketing team cares about Image, and when you pressure the sales team, they will get into action.
I've been through many large companies, the companies runs based on the feedback from Sales/Marketing team
It doesn't matter what was the big picture the Development Team had in their plans, all that will go up in smoke the moment the Sales Team announce another "feature" or "new product" even though it wasn't even on the original road map, the Developers will have to do a full 180 to go and work on the new stuff the Sales people are selling, even though it's all vaporware.
the GPS issue we know they are working on it already, although they never officially admitted it
We did it with the 3 button SPL fix, and we got results, we can do it again with the Lag issue as well.
The reason it worked is because everyone chirped in, when you do it on your own, or with just a few people, it wont work, you need the support of the masses.
As long as everyone pitch in and give them the same message they'll have to acknowledge it
Click to expand...
Click to collapse
You are correct about Sales and Marketing.
A large Multi-National company was evaluating a product I developed under an exclusive option.
R&D loved it and had all kinds of plans for it.
Sales and Marketing didn't know what to do with it.
At the end of the option period it was dropped.
Head of R&D resigned in reaction to the decision.
In the end, Sales and Marketing rule.
Valeo said:
Cheers for this. Almost worth signing up to Facebook again - almost. As someone else has said, at least in the UK, Samsung's preferred social media site is Twitter. And if you look through tweets mentioning @samsungukmobile, all you'll see is lots of people being ignored. By all means give it a try, but personally, I'd recommend not putting all of one's eggs in one basket, so to speak. Instead bombard them through all available communication channels - e-mail, Twitter and Facebook. And wherever else you can think of...
Click to expand...
Click to collapse
That was me.... On that, Samsung have not posted on that page since the 20th Sep but what is worse is I have replied sending two tweets and not one has shown up on their twitter page.
Have a go.... post a message to @samsungukmobile and I bet your message does not show up on their page.
Now I know why it is their page of preference..... Tweets are being deleted.
this is why we need an organized effort to post on their walls, tweets, emails from all fronts
Their sales/marketing people can't spend a whole week deleting messages from their accounts
Beards said:
That was me.... On that, Samsung have not posted on that page since the 20th Sep but what is worse is I have replied sending two tweets and not one has shown up on their twitter page.
Have a go.... post a message to @samsungukmobile and I bet your message does not show up on their page.
Now I know why it is their page of preference..... Tweets are being deleted.
Click to expand...
Click to collapse
Yup. Been there, done that, still waiting for a response. They're not deleting tweets btw, as they're only being mentioned so don't have the power. Instead, they're just ignoring them, because they're wankers.
that's the difference with Facebook, they can't just ignore it
and if they Delete it from facebook, then you know they did read it but did not want to touch that topic
yet if they leave it on their facebook page, they will get criticized if they don't answer it
Beards said:
It's a good list....... and I thank you for your efforts in trying to build a forward list of users wishing to express their opinions.
Unfortunately Facebook (or any other portal for obtaining information) does not interest Samsung.
I and many others have already posted on Facebook and not once has Samsung come back.
An example being in the past week quite a few have posted asking for a Froyo update..... When Samsung finally came back (and it was just the once) they spouted off about a competition. They totally dismissed any of the pleas and have not been heard of since.
I've also tried on Twitter which according to the UK P.R. Manager for Samsung is the media of choice.
Again, NOTHING!
Click to expand...
Click to collapse
It does work we got Samsung Canada to release the 3 button update.. Via Facebook... After a few post about the problem Samsung Canada replied that they are looking into to the issue.. they even asked for more info from some users.... about 1 week later Samsung Canada updated us saying they found the problem and would be release a fix soon.. a few days later the update was released. and they even thank some people for bringing the issue forward to them.
TriC_101 said:
It does work we got Samsung Canada to release the 3 button update.. Via Facebook... After a few post about the problem Samsung Canada replied that they are looking into to the issue.. they even asked for more info from some users.... about 1 week later Samsung Canada updated us saying they found the problem and would be release a fix soon.. a few days later the update was released. and they even thank some people for bringing the issue forward to them.
Click to expand...
Click to collapse
Suggest a fix to the lag then... hehe
TriC_101 said:
It does work we got Samsung Canada to release the 3 button update.. Via Facebook... After a few post about the problem Samsung Canada replied that they are looking into to the issue.. they even asked for more info from some users.... about 1 week later Samsung Canada updated us saying they found the problem and would be release a fix soon.. a few days later the update was released. and they even thank some people for bringing the issue forward to them.
Click to expand...
Click to collapse
Bear in mind that, just because something works for one national arm of the company, it doesn't mean that it will always work for others...
Related
We should all flood samsung and Tmobile requesting better support for this phone..here is my live chat with samsung:
Chat Information Please wait for a Samsung Agent to respond.
Chat Information You are now chatting with 'Alexander '
Alexander : Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: hi
Visitor: I would like to know when are we getting Froyo on the vibrant?
Alexander : I understand that you want to know about the froyo. Am I correct?
Visitor: yes
Alexander : Thank you for the confirmation.
Alexander : Please Allow me to check with the database for the phone.
Visitor: ok
Alexander : Thank you for holding.
Alexander : Unfortunately there is no update available at this time for your vibrant, nor is there an estimated date of one being released. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Alexander : Our software department are under the process of releasing a new upgrade for this device. And we expect very soon there will be an update for this phone model.
Alexander : I apologize for the inconvenience caused to you.
Visitor: do you know an estimate of when this will be release?
Alexander : As of now we do not have any information on the release date but we expect the update very soon.
Alexander : You will be notified by the carrier once you get an update.
Alexander : Is there anything else I can assist you with?
Visitor: no that's it thanks
Alexander : You are most welcome.
Alexander : It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Chat Information Chat session has been terminated by the Samsung Agent.
Agreed everyone should voice their anger.
We should pick a date a flood their support...don't get me wrong I got froyo on my phone thanks to XDA but we should all do this so they can hear our voice loud and clear!
I agree, we should get all Galaxy S users involved and flood Samsungs & T-Mobiles Facebook and Twitter
While I applaud your initiative, I don't think that flooding T-Mobile's LiveChat is going to accomplish much, other than annoying some customer service representatives who have little to no knowledge of when or if you are getting your update. Sure, your conversation may be stored in some nice database somewhere and sure, maybe if a large enough swarm of Vibrant users all hit that LiveChat on the same day someone *might* notice a trend, but other than that, you're taking a CARE rep away from someone who might have a real issue.
Don't get me wrong. Does it suck that we don't have legit Froyo, yes. So, it may be a "real" issue to some people, but I also have to look at it from the T-Mobile employee side of the fence since I'm a store manager and deal with these concerns and complaints daily.
I own a Vibrant, I feel your pain. However, guess what. If 10, 100, or 1000 of you came to my store and said "When is Froyo coming?" It probably still wouldn't come any faster.
*The views expressed in this post are my own and not that of T-Mobile* - LOL
rjwisniewski said:
While I applaud your initiative, I don't think that flooding T-Mobile's LiveChat is going to accomplish much, other than annoying some customer service representatives who have little to no knowledge of when or if you are getting your update. Sure, your conversation may be stored in some nice database somewhere and sure, maybe if a large enough swarm of Vibrant users all hit that LiveChat on the same day someone *might* notice a trend, but other than that, you're taking a CARE rep away from someone who might have a real issue.
Don't get me wrong. Does it suck that we don't have legit Froyo, yes. So, it may be a "real" issue to some people, but I also have to look at it from the T-Mobile employee side of the fence since I'm a store manager and deal with these concerns and complaints daily.
I own a Vibrant, I feel your pain. However, guess what. If 10, 100, or 1000 of you came to my store and said "When is Froyo coming?" It probably still wouldn't come any faster.
*The views expressed in this post are my own and not that of T-Mobile* - LOL
Click to expand...
Click to collapse
No we shouldn't do it via live chat, but we should get Epic, Captivate, Fascinate, and Vibrant owners to message T-Mobile and Samsung Via Twitter and Facebook about our frustration for the lack of Support and Upgrades on this phone. We should all do it on the same day and get all Galaxy S owners to join in.
I've heard hundreds of people on this forum b*tching and complaining, why not complain directly to Samsung & T-Mobiles Facebook and Twitter instead of crying on xda.
SamsungVibrant said:
No we shouldn't do it via live chat, but we should get Epic, Captivate, Fascinate, and Vibrant owners to message T-Mobile and Samsung Via Twitter and Facebook about our frustration for the lack of Support and Upgrades on this phone. We should all do it on the same day and get all Galaxy S owners to join in.
I've heard hundreds of people on this forum b*tching and complaining, why not complain directly to Samsung & T-Mobiles Facebook and Twitter instead of crying on xda.
Click to expand...
Click to collapse
This I agree with. Twitter, Facebook... hell, why not even sites like LinkedIn. These are all social platforms that are meant to make our voices heard. If we deliver them with the correct method, I'm all for it.
I'm in.
10char
Count me in too.
All we have to do now is plan the day, and make similar threads in epic, fascinate, captivate and international galaxy s rooms. So all galaxy s owners can message samsung/t-mobile the same day.
We should get other forums involved too, like androidforums.com, and maybe we can get tech sites like androidandme involved, I think those guys all use t-mobile.
I would organize this but i'm superbusy trying to juggle 50 things rightn now.
I'm in . Lets flood then instead of these great forums
Sent from my SGH-T959 using XDA App
Count me in
im in.
I agree we all need to do it the same day. Someone (not me just brought new baby home from hospital ) needs to start an official thread in all 4 (vibrant, epic, fascinate, captivate) forums to get everyone committed to a day. This or a lawsuite is the only way to get the attention necessary
Also to the Tmobile store manager on page 1 of this thread, so are you sure that it is Samsung holding this up? have they no given it to all the carriers?
kboater said:
im in.
I agree we all need to do it the same day. Someone (not me just brought new baby home from hospital ) needs to start an official thread in all 4 (vibrant, epic, fascinate, captivate) forums to get everyone committed to a day. This or a lawsuite is the only way to get the attention necessary
Also to the Tmobile store manager on page 1 of this thread, so are you sure that it is Samsung holding this up? have they no given it to all the carriers?
Click to expand...
Click to collapse
Any volunteers to organize this? I think we should do this either the 30th or 31st, right before the year ends, let them hear our frustration.
SamsungVibrant said:
Any volunteers to organize this? I think we should do this either the 30th or 31st, right before the year ends, let them hear our frustration.
Click to expand...
Click to collapse
Yeah after the new years whoknows? When they said froyo by end of year they meant the 31st
But I'm all in for c this!
No Froyo for any US Galaxy S phone in 2010, according to androidandme
Check out this article on androidandme.
http://androidandme.com/2010/12/pho...ones-in-the-u-s-will-see-android-2-2-in-2010/
Even androidandme thinks we should voice our opinions, with out wallets:
"I don’t see the situation improving any time soon until consumers start to demand (aka purchase) phones with the latest version of Android."
Here is some sad news, more reason to voice our opinion:
"Samsung hit their goal of becoming the top manufacture of Android phones in the U.S., so there is little reason for them to change their current strategy."
Ya, I guess from Samsung's perspective, why provide updates when idiots keep buying our product with outdated software.
"The number of upset customers is certainly growing, but I’m not sure if Samsung has received the message yet"
Maybe it is time Samsung recieved the message?
Another interesting thread:
http://androidandme.com/2010/12/pho...ng-me-to-update-my-operating-system-to-froyo/
Let's not buy the Galaxy S 2, that is a great way to show Samsung that we want them to support there older models, from my experience with the Galaxy S Vibrant, I know I won't be getting a Samsung phone ever again.
Im down count me in! Its retarded not being able to update your phone!
Sent from my SGH-T959 using XDA App
Why not just contact Samslug everday as often as you can beginning on the first of the month? Emails, phone calls, live chat... or all of the above. Whatever means suits you. Hells, hit up Tmo too. Tell them you're goin' to downgrade your plan for month or two. Cancel all together if you have the option to do so. Hit'em in the pockets. Even if we aren't going to get an official froyo update, why not just tell us so we can just move on... The bastids already gots my doe.
I have such a love/hate relationship with this phone; mainly due to it's support... or lack thereof.
I dunno, it was just a thought. I already feel as though I've been had. Bleh. -j
Make an app, that has count-down timer.
Timer should be centrally linked.
Then every week, it does a countdown towards preset time and date., like twice a day, (so it covers the globe)..that time your phone ting ting tings and you all hit samsung live support, twitter, facebook.
It can also ask you to select freinds with Galaxy S, when the timer ETA is like 30 mins, it'll also send out msgs to them.
Make sure big blogs cover it, while you're protesting on Samsung tweet, tag big blogs, your fav. android journalists and bloggers, and there you have it. A PR headache for Samsung. Angry customers, bad press = Less future customers. So yes, it does affect them.
Hello XDA members,
So you all know that our phone that is the Samsung Galaxy 3 came with Android 2.1 aka Eclair and Samsung promised to give an upgrade to 2.2 aka Froyo. The Samsung has fulfilled its promise of Froyo upgrade and now I think the Samsung will never look back to our Galaxy 3. Our phone has already been of an old generation of Galaxy 3 but still it features almost equally attractive features when compared to other low end Galaxy Series phones like Galaxy Fit and Galaxy Pop, infact its better certainly. But now there is no scope of getting an Android 2.3 aka Gingerbread upgrade on our Galaxy whereas similar phones like Fit are expected to receive it soon. Here on XDA also Marcellusbe tried to port CM7 with 2.3.4, he released Alpha 5 Fix 1 and since then he stopped the Development for CM6 port which he thinks would help in CM7. Looking at current conditions we cant even hope of Unofficial CM7 i.e. 2.3.4 by the end of a year or so.There is very slim chance of even getting it because it is difficult for Marcellusbe to work alone. These kinds of project involves a big team.
The Group GINGERBRDFORG3 is formed with the aim to gather support of other Galaxy 3 users to convince Samsung to give an official upgrade to Galaxy 3. Samsung cannot neglect the demands of thousands of its customer. Just think there are lots of Galaxy 3 members, If we all together will request Samsung I am pretty sure that Samsung will release a upgrade. If it can run on Fit it would easily run on Galaxy 3. Our phone has a huge market. If Samsung releases an upgrade to 2.3 and increases the life cycle of Galaxy 3 there will be no harm only a Win-Win situation for both Samsung and us.
Just think on it twice. I know if all of you will support we will soon be able to convince Samsung. To do so just be a part of GINGERBRDFORG3, sign the petitions, tweet on official twitter handle and recommend friends. Its free, simple and can be done in seconds. If all of you give just 15 minutes to this group we can work out wonders.
Here is the petition
Follow the link, sign the petition.
Please support the Petitions, recommend friends also to support the above petitions, follow the twitter account for information. Have a query? Mail on Official email- [email protected].
Official Facebook page here
Official Twitter Account here
Come on Galaxy 3 users we can do it. Just gather members. We will do it very soon. Use the facebook page also, post on facebook wall your desire for Gingerbread and let Samsung see. Share the page and petition information with your friends.
I want a admin for the Facebook page. I really need help. The job of the admin will be to promote our page on other pages like Engadget, etc. Anybody intrested PM me your email id using which you registered Facebook Account. Please participate.
Official Logo-Coming Soon. Designing it.
Its a request kindly help the group. Use your Social Networking Accounts and recommend your friends to sign the petitions.
Want to a widget for your site to spread this petition? Below is the code -
Code:
<div style="display:block; clear:both">
<iframe src="http://www.ipetitions.com/widget/view/348057" scrolling="no" marginheight="0" marginwidth="0" style="width: 200px; height:145px; border:1px solid #cdced0; border-bottom:none; background-color:#e9eaeb;"></iframe>
<div style="text-align:center; font-family:Arial;font-size:11px; width: 196px; margin-top: -5px; padding: 7px 2px 2px; border:1px solid #364950; color: #fff; background-color:#364950; border-top:none;">
<a style="color: #fff; text-decoration:none;" href="http://www.ipetitions.com">Petitions</a> by <a style="color: #fff; text-decoration:none;" href="http://www.ipetitions.com">iPetitions.com</a> | <a style="color: #fff; text-decoration:none;" href="http://www.ipetitions.com/petition/gingerbrdforg3/#widget">Get Widget</a>
</div>
</div>
First request to Samsung has been posted via Twitter and Facebook. Stay connected to know more.
If this is going to work thenI want to support it but I'm almost 100% sure that this wont.
if you gather enough people this will work, but you will need around 40,000-50,000 people
htc decided to develop GB for the desire as well by demand of the community, but they were a hell lot of people...
what you need is some sort of a petition site where people can sign the claim of gingerbread for the galaxy 3 and then you need enough people to sign it.
Yes dude thats from where I draw inspiration - The Case Of HTC Desire. We can do everything, we have everything.. We can form faceook pages, we can form twitter accounts we can use petition sites which are available but What we lack is Supporters. Even after such a long request no one has come up to support. Though the thread has 45 views only including you only 2 people replied without much enthusiasm? Can anyone help to gather people here im 99.99% sure that we can do this..
The same thing happened with sony ericsson xperia x10 where due to huge demand sony decided to give gingerbread .thumbs up I am supporting this.
If you support this Kindly use the links to Sign the Petitons and also follow the official twitter account and post messages so that samsung can see that we really want 2.3.. Also suggest your friends and family.. Please. Its a request.
...
I agree! Signed!!
agree
First I read "do not overclock"..... what has it to do with gingerbread?
just signed the partition
But i have my doubts:
http://forum.xda-developers.com/showpost.php?p=16236183&postcount=2
Signed both........
maybe you should post the links in the official CM7 forum, samsung forum and on every forum you find on the topic to get some more people.
there's a facebook page for gingerbread for the G3 but it only has some hundred followers.
maybe you get some blogs or news sites to post it in a news as well...
you have to do evereything to promote them, otherwise you won't have chance to get enough people.
and you should only use one petition, to concentrate the amount of people.
if you have two petitions, some people will only sign one of them, which will degrade the total number you get.
Go!! 2.3 Go!!
I have signed the 1st petition Lets make a Riot..
mankokoma said:
First I read "do not overclock"..... what has it to do with gingerbread?
just signed the partition
But i have my doubts:
http://forum.xda-developers.com/showpost.php?p=16236183&postcount=2
Click to expand...
Click to collapse
Actually that was DO NOT OVERLOOK. You read wrong.
I have my doubts? What doubts?
sharukins said:
maybe you should post the links in the official CM7 forum, samsung forum and on every forum you find on the topic to get some more people.
there's a facebook page for gingerbread for the G3 but it only has some hundred followers.
maybe you get some blogs or news sites to post it in a news as well...
you have to do evereything to promote them, otherwise you won't have chance to get enough people.
and you should only use one petition, to concentrate the amount of people.
if you have two petitions, some people will only sign one of them, which will degrade the total number you get.
Click to expand...
Click to collapse
Absolutely I will post everywhere after some time.. And also for posting all around the INTERNET FORUMS I should gather a support here on XDA.. The topic has been raised today only. I have already created an official twitter account and soon facebook page is also expected. This is a whole new project so I wont keep any connection with that old facebook page. Yes, thanks for the Suggestion I will remove petition 2's link. .. PM me if you have more suggestion.
Signed 1st petition, hope it will work.
I have removed petition 1ST. Those who signed only the 1st petition are requested to visit the link to petition and sign it again. Those who signed the 2nd petition no need to revisit because the current petition is what you had in 2nd petition previously. I deleted 1st one because it was having only 18 signs as compared to 23 in 2nd one. Now we have one petition only so more focus is given on it.
signed!!!!
SIGNED!!!!
Signed and told friends
Sent from my GT-I5800 using XDA App
Signed both of them
lets hope samsung will be kind for all the galaxy 3 lovers/owners and give it a try
Thank you to all who have signed and recommended to friends till now. We want more members.
I just went to the Samsung site looking for their Customer Forums where could report some bugs in their latest OTA and suggest some improvements.
THERE ARE NONE.
Seriously, a multi-billion dollar company with NO way for their customers to interact, get problems solved or make suggestions. Nothing. It is inconceivable to me that in the year 2012 a company the size of Samsung would be in the stone ages of customer interaction.
Want to know how they get customer feedback? You log on and post a review of the product. That's it! No interaction, no feedback, no idea if anyone even saw what you wrote - you just post a review and pray.
Yeah you can go to Samsung's Facebook page and post something on their wall but that's not a proper forum.
http://www.facebook.com/samsungsupport
I am honestly dumbfounded at this revelation.
They do it on social media. In a pretty big way too.
Surely, in your research of the GN 10.1, you found that out - I did. They do have a question and answer area.
A "rant" is neither productive nor helpful. They don't have forums. Period.
BarryH_GEG said:
They do it on social media. In a pretty big way too.
Click to expand...
Click to collapse
Social media is a pathetic replacement for an actual Forum. Lol, can you imagine xda-developers as a Facebook page?
Massive fail Samsung. It's clear from some of the changes they made in the last OTA that they aren't listening to the users.
toenail_flicker said:
A "rant" is neither productive nor helpful. They don't have forums. Period.
Click to expand...
Click to collapse
That's probably why they don't have forums. Not enough people ranting. You'll have to forgive me. I didn't research whether Samsung had customer forums. I just assumed they weren't living in 1960.
I am endeavoring to report some bugs on their Facebook page. I have no idea if anyone else has already reported these or if there is follow-up as their "forum" has no apparent structure. Will report back if I get any feedback.
unfortunately yes.
I've been looking for its own forums few years back, and find NONE. :cyclops:
They rather use a facebook page, which we don't know the page is being maintained by who.
But, if you need a fast response, you can try their website, there's a LIVECHAT down there.
Facebook is really a pathetic idea to make it as the main forum of such a big company (in my opinion).
If facebook is being used as an additional media, then yes, it's a good idea.
Time for Mr. Peabody's WABAC Machine
For support: Not a forum and not Facebook.
Samsung needs a Web and Android App accessible Support database.
From 1979 to 2002 I was an IBM Mainframe Systems Programmer at UF in Gainesville Florida, then at the School Board of Alachua County Florida.
I watched large companies like IBM and CA move into the web era with their Support. I moved with them from phone calls and mailing fix tapes to Customer Searchable Databases with user entry for new issues, and with Downloadable Fixes for resolved issues.
Of course, way back then issues for my organization affected 10s of thousands of people where resolving an issue meant dealing with only one person in our organization.
Moving forward to today, we've got 10s of thousands of people and many, many more who all need their individual fixes. Very time consuming compared to dealing with one person.
This is one reason why more and more OTA forced SW updating is happening and why the big companies are pushing cloud computing. Such as Google evolving the Chrome platform; Adobe offering Creative Cloud; and VMWare and IBM competing for hosting Enterprise virtual computers.
Aloha.. Al :highfive:
Is it just me or do 80% of their Facebook Support moderators look like complete burnouts?
If a Forum is too hard for them how about a simple Suggestion Box where users can report bugs directly to the Design Team?
My faith in their meeting future needs with OTA's is greatly diminished. Hopefully they will surprise me.
Sent from my GT-N8013 using Tapatalk 2
http://forum.xda-developers.com/showpost.php?p=31024209&postcount=24
You might get more feed back by directing your rants here. :cyclops:
tonyz3 said:
http://forum.xda-developers.com/showpost.php?p=31024209&postcount=24
You might get more feed back by directing your rants here. :cyclops:
Click to expand...
Click to collapse
tonyz3,
I think you should put in an application to work for the Samsung Design Team, you seem like their kind of guy. :cyclops:
They used to have customer Forum. I was a member. They were so heavily censored, that you could say virtually nothing negative.
When the Galaxy S was having GPS issues, a class action suit was initiated about the GPS problem. I posted this fact and my post was edited to eliminate the sentence stating that. My post appeared but the words "Class Action Lawsuit" magically disappeared!
Moderators would actually cut pieces out of your posts before they would appear.
I then tried to send a private message to another forum member about the censorship and they censored and blocked the private messages as well and then sent me a message saying any more communications of that type would get me banned.
I then posted a second time to the main forum complaining that they were censoring negative posts and was in fact banned from the forum. So there isn't much of a point to a Forum where you aren't alowed to communicate.
So perhaps they just decided to institute the ultimate form of censorship and eliminate the forum altogether.
Digital Man said:
They used to have customer Forum. I was a member. They were so heavily censored, that you could say virtually nothing negative.
When the Galaxy S was having GPS issues, a class action suit was initiated about the GPS problem. I posted this fact and my post was edited to eliminate the sentence stating that. My post appeared but the words "Class Action Lawsuit" magically disappeared!
Moderators would actually cut pieces out of your posts before they would appear.
I then tried to send a private message to another forum member about the censorship and they censored and blocked the private messages as well and then sent me a message saying any more communications of that type would get me banned.
I then posted a second time to the main forum complaining that they were censoring negative posts and was in fact banned from the forum. So there isn't much of a point to a Forum where you aren't alowed to communicate.
So perhaps they just decided to institute the ultimate form of censorship and eliminate the forum altogether.
Click to expand...
Click to collapse
Oh well, they make nice tablets and if we get the same software as the Note II we will all be happy campers.
mitchellvii said:
Oh well, they make nice tablets and if we get the same software as the Note II we will all be happy campers.
Click to expand...
Click to collapse
+1
:highfive:
Hi all,
I thought I would try and start a place for only the US Dev Edition unit where we could house the reponses and issues with updates, delays, etc...
I hope this makes sense and is useful. If not, then if one of the moderators could remove it, please....
I will start by offering the respone I just received from HTC regarding my question around why they could launch the Google Edition with 4.2.2. but still leave the US waiting for the update on the Developers Edition.
I thought buying a "clean" device, paying top dollar, direclty from HTC, with no Carrier involvment would mean timely updates?
I encourage others to post any information about this update or any future ones for this device!
Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates.
We are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week.
Best regards,
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
Want to see what others are saying? Have a question to ask other HTCDev fans?
Follow us on Twitter www.twitter.com/htcdev
Explore our development resources www.htcdev.com
maddie01 said:
Hi all,
I thought I would try and start a place for only the US Dev Edition unit where we could house the reponses and issues with updates, delays, etc...
I hope this makes sense and is useful. If not, then if one of the moderators could remove it, please....
I will start by offering the respone I just received from HTC regarding my question around why they could launch the Google Edition with 4.2.2. but still leave the US waiting for the update on the Developers Edition.
I thought buying a "clean" device, paying top dollar, direclty from HTC, with no Carrier involvment would mean timely updates?
I encourage others to post any information about this update or any future ones for this device!
Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates.
We are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week.
Best regards,
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
Want to see what others are saying? Have a question to ask other HTCDev fans?
Follow us on Twitter www.twitter.com/htcdev
Explore our development resources www.htcdev.com
Click to expand...
Click to collapse
Ahhh... Nothing like a generic message saying that we're not telling you anything.
same situation
bobruels44 said:
Ahhh... Nothing like a generic message saying that we're not telling you anything.
Click to expand...
Click to collapse
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
Slowwwwly rolling out but not yet to US
cc999 said:
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
Click to expand...
Click to collapse
I agree and I have seen the other posts so I know the Update is slowly being rolled out overseas to the International Versions, but the Google Edition That has 4.2.2 is for sale in the US, so they should have given it to the owners fo the Developers Edition in the US. I will post any additonal information/alerts about any updates in other countries as soon as i hear about it. Thanks for commenting !
sent email
maddie01 said:
I agree and I have seen the other posts so I know the Update is slowly being rolled out overseas to the International Versions, but the Google Edition That has 4.2.2 is for sale in the US, so they should have given it to the owners fo the Developers Edition in the US. I will post any additonal information/alerts about any updates in other countries as soon as i hear about it. Thanks for commenting !
Click to expand...
Click to collapse
Well I sent the email to the HTC Tech Support Center. Just received this back, look familiar? NOBODY EVEN READS THESE!
"Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates. Charlie, we are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week. "
CC
This is just a copy and paste reply and replace the name with your name. 4.2.2 is pushed out for International ONE and they are working hard on your developer ONE to make sure you get the HTC worst experience of being a developer.
Sent from my HTC One using xda app-developers app
Encourage everyone to send a message to; http://www.htcdev.com/
cc999 said:
Well I sent the email to the HTC Tech Support Center. Just received this back, look familiar? NOBODY EVEN READS THESE!
"Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates. Charlie, we are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week. "
CC
Click to expand...
Click to collapse
Thanks!
One of the things I was hoping to accomplish was to get as many people as possible to send in thier message to; http://www.htcdev.com/...
so that HTC would see the number of frustrated customers. I know that every corporation tracks incoming messages by Subject matter and they review the topics on a regular basis. May not change anything now but there is power in numbers! HTC could use as much positive press as possible right now anyway!
4.2.2 for the us versions will be here within the next few weeks. You will get the update before the carriers at least.
Im sure everyone knows the international for mostly all phones get it first before the united states.
To CC999: (Sorry I replied to the wrong post and got wrong quote)
You aren't alone. I share your sentiment. Could have easily gotten the El Cheapo from ATT but chose to pony up for the DE and now being treated like a guy with the ATT version *shrug*. It makes me feel like these companies like HTC aren't even in tune with the silly little things that potentially keep Android fans happy and loyal...like....timely updates to as recent an OS version as possible??!! About two weeks ago I rooted and flashed Viper One. And Fell in love with my phone all over again. But it's missing the lock screen widget, the instagram blinkfeed and the immediately sharable screenshots...which i actually really miss from my Nexus 4. Also, I desperately need my Zoes to stop saving 2000 still pics with each day out at the park. Sigh. What can ya do....
maddie01 said:
Thanks!
One of the things I was hoping to accomplish was to get as many people as possible to send in thier message to; http://www.htcdev.com/...
so that HTC would see the number of frustrated customers. I know that every corporation tracks incoming messages by Subject matter and they review the topics on a regular basis. May not change anything now but there is power in numbers! HTC could use as much positive press as possible right now anyway!
Click to expand...
Click to collapse
You should post this to reddit, I've sent in my email to HTC addressing my concerns with their update process as well, pretty sure I'll get the same bullsh*t message back from them.
Sent from my HTC One using xda premium
I got a slightly different response:
Thank you for reaching the HTC Tech Support Team with your inquiry, I’m here to make sure all your questions and doubts are cleared.
I comprehend where you're coming from, as I been there before; I certainly know that now days is vital to be up to date when it comes to remain connected/communicated, basically because it is high priority to have a reliable device, nevertheless, as of now, all of the updates are only pushed when the stability of the devices is guaranteed, therefore, it has to be under constant analysis, trials & rewrites among others; only when it has reached nearest point of perfection, which is at our development team's discretion, it's when is send out or pushed to specific devices (such as your HTC One), once again I do acknowledge and understand your perspective on this matter, which is why we greatly appreciate the understanding and patience on this subject.
If you need further assistance, please do not hesitate to contact us at http://www.htc.com/us/contact/email/, I’m here to make sure all your questions are addressed in the most efficient way, or if you prefer real time assistance you can reach our customer service line at +1-866-449-8358, 8 am to 1 am ET, 7 days a week.
Thank you for choosing HTC.
If you think about it, HTC was pretty upfront about what they think of US developer editions; our cids start with BS, you should've known that htc would BS about the updates and that the developer edition being special.
Sent from my HTC One using xda app-developers app
djan84 said:
If you think about it, HTC was pretty upfront about what they think of US developer editions; our cids start with BS, you should've known that htc would BS about the updates and that the developer edition being special.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Haahaa, nice one so we have the Bull [email protected]+ version..I love it...good attitude to have. Hopefully news will start rolling in as it gets released across the US...can always go back to a Custom 4.2.2 until the Stock version is official..Thanks for the laugh.
Sent from my HTC One using xda premium
Thanks for e-mailing HTC and posting the differenet response....Well at least we know they are not total robots and they can respond in thier own words! Even though they continue to avoid the issue of the Google Edition haivng 4.2.2. as the Dev Edition and the Google Edition are not that different (except Sense and maybe an extra radio?)...still good to keep some pressure on them,
HTC doesn't care much about the pressure that comes from XDA, but get this on the front page of Reddit and the update will be out tomorrow lol.
Sent from my HTC One using xda premium
cc999 said:
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
Click to expand...
Click to collapse
I'm also frustrated about all of this, but you are making assumptions that are untrue.
Where did you ever hear HTC claim that "This was supposed to be the phone to receive the updates first"? I'm pretty sure the announced purpose of this phone is to be the untouched edition with the bootloader unlockable out of the box, with no possibility for carrier restrictions.
Nowhere did I ever read HTC claim that it would be the first to receive updates, and that's a silly assumption to make. It's a niche version of the phone - sure it's popular here on XDA, but it's a very small drop in the ocean - and I would expect the other versions to receive priority on updates.
At the end of the day, HTC is still a business and they're going to prioritise updates to the versions of the phone that have the largest user base.
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
maddie01 said:
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
Click to expand...
Click to collapse
Good luck.
I honestly think its bullcrap that they won't release it stateside yet. We had ROMs with 4.2.2 firmware over a month ago and even when they updated WWE units to newer 4.1.2 versions the dev edition didn't get it for weeks.
I'm optimistic but I'd say probably somewhere closer to a week.
I'm 100% sure that the dev edit would get the update after the standard htc one USA unlocked version. Watch!
I don't see any benefits of a dev edit htc one. It's not even s off
In the mean time I keep hitting check for update. I know we close.
maddie01 said:
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
Click to expand...
Click to collapse
Someone has already posted it to /r/HTCone.
Sent from my HTC One using xda premium
Regarding this reddit post: see attachements, can't post links yet sorry.
It looks like alcatel not only tweaked the camera and the general perfomances but changed alot more on this update. And we do not even know about it because they don't want the changelogs to be public. The guy in question is claiming he saw the changelogs but can't communicate about it.
I don't understand why alcatel would do that, why aren't they telling is what's coming and what's going on. Not even changelogs? Come on.. They're social media is all about self promotion and they don't even answer to actual technical questions.
What do you guys think about it?
Enissay7 said:
Regarding this reddit post: see attachements, can't post links yet sorry.
It looks like alcatel not only tweaked the camera and the general perfomances but changed alot more on this update. And we do not even know about it because they don't want the changelogs to be public. The guy in question is claiming he saw the changelogs but can't communicate about it.
I don't understand why alcatel would do that, why aren't they telling is what's coming and what's going on. Not even changelogs? Come on.. They're social media is all about self promotion and they don't even answer to actual technical questions.
What do you guys think about it?
Click to expand...
Click to collapse
If you go to that Reddit post , you will notice a response there that pretty much answers your question. It is a Chinese company , and lot of this is cultural.
So far I really like the phone, especially for what I paid for it. The only thing I'm worried about us will they update this phone. I still have some time before I have to decide whether or not to keep it or return it. This phone would be a beast with an update and some dev support.
I really wanted the next nexus but in all honesty, with these mid range budget phones makers stepping up their game it's hard to justify spending the extra cash.
3dupunk said:
So far I really like the phone, especially for what I paid for it. The only thing I'm worried about us will they update this phone. I still have some time before I have to decide whether or not to keep it or return it. This phone would be a beast with an update and some dev support.
I really wanted the next nexus but in all honesty, with these mid range budget phones makers stepping up their game it's hard to justify spending the extra cash.
Click to expand...
Click to collapse
They've had 2 updates to the phone in the less than 2 months the phone has been available to the public. How many updates are you expecting?
famewolf said:
They've had 2 updates to the phone in the less than 2 months the phone has been available to the public. How many updates are you expecting?
Click to expand...
Click to collapse
An update to 5.1 would be nice and they haven't really updated anything besides a couple software tweaks. I don't consider that an update, just maintenance.
I 'd like to see them make more responsive fixes to what people are complaining about. I've reached out to them via email and phone several times and it seems as though they don't have a good mechanism to collect feedback. It makes wonder how they decide what bugs exist and how they manage defect priorities. I home someone there is secretly reading these forums.
Their standard fix is to do a full data reset from recovery and to be honest that has fixed issues I've had after both OTA updates. I attribute that to sloppy software devs but then again its a $200 phone that targets markets in other countries.
Enissay7 said:
Regarding this reddit post: see attachements, can't post links yet sorry.
It looks like alcatel not only tweaked the camera and the general perfomances but changed alot more on this update. And we do not even know about it because they don't want the changelogs to be public. The guy in question is claiming he saw the changelogs but can't communicate about it.
I don't understand why alcatel would do that, why aren't they telling is what's coming and what's going on. Not even changelogs? Come on.. They're social media is all about self promotion and they don't even answer to actual technical questions.
What do you guys think about it?
Click to expand...
Click to collapse
Jason from Alcatel posted a changelog for the update in the comments of that thread yesterday:
Hi all. We are listening and thank you guys for voicing your concerns and questions. Supporting our community is obviously very important to us, and that includes making sure we're keeping you informed. We apologize for not making the fixes in this update more apparent. We’ll work to make sure you get this in the future, but here’s what we fixed with the latest IDOL 3 update (see below). We will continue to keep you updated as best we can, but as always, please keep the feedback coming. Your input makes us better.
As part of our dedication to continuous improvement, we have implemented that the below enhancements to improve the overall user experience of IDOL 3, which have been implemented on the following software release: 7SQR-UEQ0
Double-Tap to unlock Improved responsiveness to user double-tap command
Corrected Relative Aperture value (F-Stop) display Images taken with the rear camera now accurately reflect the true f/2.0 aperture
Flash Quality Improved flash quality in low light/dark environments
Incoming call notification Incoming call notifications are now less intrusive during user activity such as playing a game or watching a video
“No Service” while Wi-Fi is enabled Resolved incorrect signal display that sometimes showed no service while in good network coverage when Wi-Fi was enabled
Kill Switch Function Device will no longer show “incorrect password” on the lock screen after an untrusted master reset
Downloading Email apps with no default application Resolved an issue that sometimes caused failed email attachment downloads
Click to expand...
Click to collapse
Sounds like they'll be better about communication going forward!
Thanks for posting this. I did notice the correction on the F-Stop in the EXIF - so that is what they were touting as 'Camera Improvements' in the original messaging about the update. This is really not an 'improvement' , is it !
This is example of bad customer support
Dear Bozidar,
We sincerely apologize the inconvenience!
Please contact our repair center to check:
http://www.alcatelonetouch.com/global-en/support/repairStart
Again thank you and have a wonderful day.
Should you have another request, do not hesitate to contact us.
Thank you for choosing Alcatel!
Message:
The following information was collected: Name: Bozidar E-Mail: Subject: Still no updates for Idol 3 5,5 in Serbia Message: Hello! Can you tell me whats the catch! I bought new phone, but no support. Shame. A lot people complains about it. Where is patch for Eastern Europe users? This phone has very serious problem with overheating! Also it is laggy. Double tap to wake doesnt work well. You adressed some of these issues in you patch, but nobody with 6045K didnt get it yet! Please answer! Country:Serbia Product Name:IDOL 3 Support Language: English
bokaco7 said:
This is example of bad customer support
Dear Bozidar,
We sincerely apologize the inconvenience!
Please contact our repair center to check:
http://www.alcatelonetouch.com/global-en/support/repairStart
Again thank you and have a wonderful day.
Should you have another request, do not hesitate to contact us.
Thank you for choosing Alcatel!
Message:
The following information was collected: Name: Bozidar E-Mail: Subject: Still no updates for Idol 3 5,5 in Serbia Message: Hello! Can you tell me whats the catch! I bought new phone, but no support. Shame. A lot people complains about it. Where is patch for Eastern Europe users? This phone has very serious problem with overheating! Also it is laggy. Double tap to wake doesnt work well. You adressed some of these issues in you patch, but nobody with 6045K didnt get it yet! Please answer! Country:Serbia Product Name:IDOL 3 Support Language: English
Click to expand...
Click to collapse
Seems like a automatic answer unfortunately...
Maybe contact them via Facebook ?
yeah, each of my emails detailing performance issues or suggested fixes (complaints) was returned with a suggestion to use recovery to reset to defaults. after that doesnt work the next response to return under RMA for replacement. Their tech support leaves much to be desired.