[Q] Data connection issue (O2) on HTC Blackstone - Touch HD General

Hi,
Just wondering if anyone have any issues with the HTC THD data connection with O2?
I'm experiencing issues recently where Opera/Weather/Email etc. will all work fine for a couple of minutes but then completely fails to find a connection. I'm on about 1 bar of HSDPA at home but have also tried to disable this in the advanced network settings and work on 3G/GPRS but experience the same issue. The only way to resolve is to terminate the data connection and re-establish or soft reset. I've done a hard reset as well for curiosity sake but no difference.
This has only happened over the last month or so - curious to know if anyone else has this issue or has a solution?
GW

Gulioth said:
Hi,
Just wondering if anyone have any issues with the HTC THD data connection with O2?
I'm experiencing issues recently where Opera/Weather/Email etc. will all work fine for a couple of minutes but then completely fails to find a connection. I'm on about 1 bar of HSDPA at home but have also tried to disable this in the advanced network settings and work on 3G/GPRS but experience the same issue. The only way to resolve is to terminate the data connection and re-establish or soft reset. I've done a hard reset as well for curiosity sake but no difference.
This has only happened over the last month or so - curious to know if anyone else has this issue or has a solution?
GW
Click to expand...
Click to collapse
Has any experienced this at all/found a fix? Found a similar thread here http://forum.xda-developers.com/showthread.php?t=456445&highlight=connection but as far as I can tell a solution was never identified.
Issue is really frustrating...!

I used to have this issue.
I used to get the same problem quite a lot and for me (at least) it was the settings in connections that are not set up correctly, and the other problem was that windows live was trying to use push mail with settings that weren't right, disabling the connection frequently.
Are you on PayG or Contract? I'll try to help.
Regards,
Tigermoto

Tiger, thanks for the response.
I'm on contract, connection was done by the auto-connection setup feature after I hard reset. Settings are currently:
Enable HSDPA/HSUPA (i've also tried 'Enable HSDPA' and 'Disable' with no improvement after soft reset).
GPRS - PAP authentication
CSD - 9600 bps (v.32), connection element non-transparent
Network type - Auto
GSM/UMTS band - Auto
I notice the problem most in Opera - I browse for like 30 seconds - 1 minute and then it can't find the page. Only way round it like I mentioned is to soft reset or disable/re-enable the data link in the Comms manager.
I can't think what's changed on my phone - I upgraded the to the latest HTC EU ROM about a year ago but don't remember it being this bad when I first upgraded.
Any suggestions would be most appreciated!
Thanks in advance.
GW

Sorry about the delay, haven't been on properly for a couple of days.
Autosetup for o2 is woeful, but also it appears you're looking in the wrong place for settings.
Try this out
Start - Settings - Connections - connections.
At this point you can edit your settings for comparison, but i'll go the new route.
Add a new modem connection
Enter O2 GPRS in the top box
Click Cellular Line (3G/GPRS) in the bottom box
Next
Enter mobile.o2.co.uk in the box
Next
Enter Mobileweb in the top box
Enter Password in the middle box
Leave the bottom box empty
Click Finish
Now click Manage Existing connections
Click O2 GPRS to make sure it's active.
Click Okay
Now click Set up my proxy Server
Make sure BOTH checkboxes are active
Leave the box empty and click Advanced
In the secure WAP section type
193.113.200.195
Click Okay
Click okay
Click okay
Click advanced Tab
Ensure both boxes are set to your connection
Click Okay
Soft Reset.
Have a go. This should work. I'll keep my eye on the thread till you're sorted.
Hope it helps.
Regards,
Lee

Hi Lee,
Thanks for that.
Those settings were already existing in the connections menu (only difference was 'O2Web' instead of 'Mobile Web'). Interesting you mentioned a proxy address there, I would if thought this would be left blank.
Anyhoo, the issue seems to have improved over the last few days (not sure what's changed tbh!) so going to monitor and see how I get on.
Thanks again,
GW

Related

Turning GPRS off after a session

Being the tight wad that I am, I wanted to know how I turn off the GPRS after a session on my K-JAM. I've noticed that after I've been on internet explorer for example, the little G icon with the opposing arrows stays there, where the big [G] icon normally is.
I'm concerned that this might cost me money, and/or battery life by leaving it on, but I can't seem to find an option where I can terminate the GPRS..
1st post, so please excuse my ignorance - never used GPRS before. :wink:
Just keep your finger on the red end key when you have finished browsing.
Just keep your finger pressed on the red end key when you have finished browsing.
Excellent - such a good tip, you posted it twice
I shall try that next time I'm browsing. Taa
Mine seems to re-enable - any way to disable completly ?
Terran
It's probably re-enabling because something's requesting an internet connection. I get that when I lose connection to my WLAN at home. It drops the WLAN and then dials up GPRS. I suppose the only way of stopping this happening would be to delete the connection from your settings. Not something you should approach light-heartedly however....
mikeiw said:
It's probably re-enabling because something's requesting an internet connection. I get that when I lose connection to my WLAN at home. It drops the WLAN and then dials up GPRS. I suppose the only way of stopping this happening would be to delete the connection from your settings. Not something you should approach light-heartedly however....
Click to expand...
Click to collapse
Thats exactly it....
Not a bug but a design pain...
Terran
...especially when you're on a pay-as-you-go basis for GPRS
mikeiw said:
It's probably re-enabling because something's requesting an internet connection. I get that when I lose connection to my WLAN at home. It drops the WLAN and then dials up GPRS. I suppose the only way of stopping this happening would be to delete the connection from your settings. Not something you should approach light-heartedly however....
Click to expand...
Click to collapse
What about re-assiging the default GPRS connection - that was some thing else I was looking for ?
Terran
Just done this.. under start / settings / connections / connections - changed mine to dial com1 with the number 1 instead of GPRS... should work for the mo - quick change.
Although not neat it works - I just hope a better solution is found.
Terran
I did the same thing, just corrupt your gprs connection settings by inserting an extra digit or something, then it won't connect up. This could probably be toggled by a shortcut to a registry setting.
This is useful with Newsbreak, since it attempts to download pictures from the connection on every story (on Gizmodo). So, I made a new net setting, VJSpoof, and just use that when i'm offline. No more bleating.
V
vijay555 said:
I did the same thing, just corrupt your gprs connection settings by inserting an extra digit or something, then it won't connect up. This could probably be toggled by a shortcut to a registry setting.
This is useful with Newsbreak, since it attempts to download pictures from the connection on every story (on Gizmodo). So, I made a new net setting, VJSpoof, and just use that when i'm offline. No more bleating.
V
Click to expand...
Click to collapse
Any one fany writing a today plugin ?
Terran

CSD Line Type Problem

ok have the not for sale rom loaded, all works great except after connecting to the computer and sync'ing information when i disconnect it defaults to the csd connection instead of GPRS, needs a soft reset to get GPRS back can anyone help or suggest a reg edit for it?
Cheers
New official rom fixes this problem!
I am running the latest rom and I am still having this problem. I did not have it with the previous rom that I was using.
The only way I have found is to soft reset the atom.
Any ideas?
ok occasionally mine still reverts to the csd line error too...... but not always and ive found if u send an mms its fixed afterwards.. not sure what or why or how but on mine it is...so i have a dummy mms that goes to a myself and send it when it's playing up.... all fixed.. it must just jog its memory or something i have no idea but works for me....
Anyone else have this problem? or a solution?? must be a registry key that can force Active sync to go to GPRS not csd line...
I found an entry in the connection setting for Optus WAP. When you look at it a bit closer it is set up to connect via CSD. So I have deleted the connection settings for this and only left the Optus GPRS and MMS setting.
I have not had the problem occur since this. I imagine that this was set up via the auto configuration file that runs.
AJB
Where exactly is that i have checked all that and not found any reference to CSD Line, nor can i find the MMS settings can you tell me where you found it? Thanks
ok sorry found the setting you are talking about, wasnt in use but have added the internet settings and chosen that rather than let it auto choose or go to CSD.
Cheers
I am having a similar problem and have no idea where the settings are that let me view and change all the GPRS and WAP connection settings discussed here.
The G disappears on my phone and when I go to do something on the net it comes up and says it is trying to dial Optus Zoo - CSD instead of Optus Internet GPRS. If I turn the phone off then on or reset the device it gets the G back and all is well. If I send an MMS it sorts itself out as well.
I am sure I remember seeing the settings somewhere when I first played around but now it's as if the applet to access this stuff is missing? Or I am just forgetting where to look.
Can anyone please help? It's driving me crazy. Have a similar problem with a client's smart phone (not PDA) where he has to turn his phone off then on to get the G back.
Go to Start Settings Connections click advanced and select networks under where it says Programs that automatically connect to a provate networ should connect using ... find the setting that uses the CSD line and add the Optus GPRS setting, set it to not choose automatically but to choose the GPRS and save the settings...
you dont have to have this selected as this, but thats the only way to get to the setting and change it as far as i know, someone else may know different...
Have found tho it is an OPtus problem, i changed to Vodaphone in the last week and have no such problem..
Cheers
This is set correctly to Optus GPRS Internet Settings, there is no way to make it select automatically. No mention of CSD in there at all but there is an option for Optus ZOO WAP.
I don't have the choice of moving so need to solve this. Thanks for the help, guess I need to keep looking. Will look through the registry too.
its not in the registry you need to check each option cause one of them and not necessarily the one selected for use, uses the CSD line, you need to change the one that used csd line, you keep it selected for GPRS just change the CSD one so that that setting will always use the gprs.. hard to explain on paper pm me we will sort out

GPRS tries to connect when already connected to Wifi

Hi, i have a very strange and unpleasant problem with my Hermes.. At home I am using my wifi connection to receive mails etc. My Hermes connects to the wifi network normally, but when I want to use internet connection (IE, Outlook..) it will start GPRS. I have to turn wifi of and back on to be able to use it. It is pretty annoying as you can imagine. Now I am using latest Tytn WWE rom, but i have had same problems with T-mobile rom.
My old Wizard is connecting normally and has never done something stupid like this Do anyone have some clue what may cause this strange behaviour?
Have you confirmed that the home WiFi connection is configured as 'Connects to: The Internet'? In comm manager turn off the WiFI then go into settings/connections/Network Cards and you will be presented with all the networks used or previously found by your TyTn wireless card.
Select you named home wireless connection and you will be presented with the screen "Configure Wireless Network". Make sure that the entry against "Connects to:" i sset to The Internet - then press OK (top right), then dismiss the settings windows.
Try the connection again - it worked for me a while back. If already set at "connects to the Internet" then try deleting the settings and creating the entry again: press and hold on the connection (your home WiFi) then select "Remove Settings". Then turn on networked and set it up again remembering to select "connects to the Internet" when asked during the configuration of the WiFi connection. Of course you will again be prompted for a network key if you have a secure wireless router.
- if you all this then sorry but you didn't say. Hope it helps
I have already set it to connect to the internet few days ago. But i will try to remove those settings and do it again.. Hope it will solve the problem.
Thanks for your help. I'll report later..
naciniak said:
I have already set it to connect to the internet few days ago. But i will try to remove those settings and do it again.. Hope it will solve the problem.
Thank's for your help. I'll report later..
Click to expand...
Click to collapse
Mine does the same thing and I am set the same way, even though it connects to GPRS etc it still uses the WiFi (ran speed test on IE to confirm)
Hi
I hear good things about Danielherrero's bandswitch app. This is a long thread and I think there are revisions along the way so best read through a sample of the pages:
http://forum.xda-developers.com/showthread.php?t=286844&highlight=danielherrero
Whether it will solve your particular issue I don't know - but worth a look?
Mike
mikechannon said:
Hi
I hear good things about Danielherrero's bandswitch app. This is a long thread and I think there are revisions along the way so best read through a sample of the pages:
http://forum.xda-developers.com/showthread.php?t=286844&highlight=danielherrero
Whether it will solve your particular issue I don't know - but worth a look?
Mike
Click to expand...
Click to collapse
Hmm.. I am already using that band switcher. Really a great program but unfortunatelly it cannot solve this issue.
But.. I can see a light at the end of the tunnel I've deleted my network settings and than set it again. And now it seems to be working! Hmm.. cannot be quite sure if it isn't just lucky day, but I've tested it more than 10 times and it seems to be OK.
Anyway... thanks for your help
Hopefully it will continue to work.
PS Is "cancer man" still alive or have the ciggies killed him off?
Mike
Glad to hear it worked OK. I too found it was teh only way to get mine initially working - since deleting and recreating the link it has worked OK (3 mths plus)
Aaah.. I heard that cancer man is still alive. But.. trust no one Hope he will not follow the Marlboro Man..
And by the way.. After few hours it still seems to be working. Thanks guys!!
Out of a month of use it has happened to me only once. I just turned off wifi then turned it back on. I believe the tytn is not recognising that it has a valid Internet connection.

The battle for wifi

Hi guys. If you don't remember me - here's my story in a nutshell. I got a 8525 about a week ago. Since day one I tried and tried and tried but never managed to get the wifi working... (as you can imagine I am beyond desperate at this point)
Anyway last night I got thinking and decided to give it another stab. I hard reset, messed with the settings again...and this time manage to get a little further. My phone is now showing me as "connect to network", only problem is I get a message saying "Cannot connect with current connection settings. To change connection settings, tap Settings." each time I try to access anything internet related. I know I'm close especially since I'm actually connected now, I think it's just AT&T's rom doing everything it can to get me to use their networks (I'm on T-Mobile and don't have a dataplan anyway...).
Anyway can you guys think of what the problem might be? I'm so close I can taste it! Thanks.....
Bump... Anyone home?
where did you get your 8525? my wifi on my 8525 works perfectly fine, have u tried upgrading to WM6?
I have WM6 already. I got it off ebay. Everything is perfectly fine with it, it just doesn't want to use the wifi connection to get online.
Try a hard rest.
my 1st 8525 i got off ebay, and it worked great up until a few weeks ago, when the screen stopped functioning it just turned white, i called AT&T and they sent me a new 1 i just got it this morning and now, i cant make calls >.> it will ring then my phone will say i have no service when i have full service and the call will end. but my wifi is fine... did u use the WM6 upgrade that was released by AT&T
No thanks re: the hard reset. I've already done that... If I can't figure this out I'm going to sell my phone and steer clear of ppc phones. I like it, but I bought it for wifi and this is just getting ridiculous. I have tried everything. I've spent hours and hours on this. I've reset my router god knows how many times, played with security settings, reset my phone over and over to start over.....
The worst part now is that I know it's connected. The wifi aspect is fine. It's just the stupid phone not wanting to use the wifi connection for the internet.
Maybe someone with a 8525 and a Linksys router can post ALL of their wireless related settings for me.
Ekh
Yes I used the AT&T update.....
i use wifi and my linksys router, the 8525's range isnt that great u need to be within a few feet of the router to get good reception, im about 30 feet from mine and i get 2 Wifi signal bars and an ok speed. but try this
Start > Programs > Proxy Manager > Disable Proxy
then try to use your wifi, then go back and restore the proxy when your done, i think some 1 told me to do that because att uses that so u can use their internet service or sumthin
Thanks but I'm way ahead of you. I've already tried every piece of advice I've come across on xda. My last hope is someone elses detailed settings.
is your network passworded by a WEP or TKIP ?
It's WPA... My device has the password, and I added the MAC to my router table. It's connecting to the router/wifi...
...it's just that my device won't use the connection
* Sigh * Looks like another one of my please help me posts has gone dead...again...
olly666 said:
...it's just that my device won't use the connection
Click to expand...
Click to collapse
Your problem may be one of the following:
1. The wifi connection is specified as connecting to "work" and programs are set to use an internet connection.
2. The wifi connection is specified as connecting to "internet" and programs are set to use a work connection.
Nope that's not it. But it does remind me of something so thanks. I deleted all the connections seeing as I don't have a dataplan... I made a new connection called "Wifi". BUT, it's not like I can specify any connection for it so it's just blank (no connection specified). By this I mean the options for a connection are:
bluetooth, cellular line, cellular line (GPRS, 3G), Generic IrDA, Hanes...COM1. No option for wireless...
Does that help?
Check that your router is set to allow connections by devices with 802.11b, which the Hermes uses. Most default to 802.11g only.
It's set for b and g
Helloooo...?
Hallelujah!!!!!
People, I have WIFI!!!
Thanks to everyone who tried to give a helping hand... It's really appreciated.
For future reference to those who are suffering from the same problem - this is what seemed to fix it... I entered google into IE via it's IP address rather than it's name (open command prompt, ping google.com...). To my surprise the page quickly loaded. I then instantly realized that the problem was with the DNS settings. I opened up "Wi-Fi" in settings, went to the "Network Adapters" tab at the bottom and entered in the DNS addresses for "IEEE 802.11b/g...". If you need help with this just PM me (I consider myself somewhat of an expert on this topic now).
I thought I was never going to get online. There IS a god!

HTC HD2 Data Connection Problems?

Hey all, just registered on this forum (heard a lot about it )
My main problem with this phone is, my data connections are seriously messed. I mean, the phone is brilliant no doubt about it but this darn internet problems are getting me more and more frustrated. Basically, my internet was working fine without Wi-Fi, Twitter updated would come smooth, YouTube videos took a couple of seconds to buffer, Opera was fast etc. etc.
Now here's the problem, I am not sure if this is connected to the Wi-Fi or not, but the FIRST ever time I used my Wi-Fi, after I came off the problems started. Now YouTube videos take minutes to buffer (a 10 second vid took 2 mins yesterday), Twitter takes forever to update and Opera, well let's just say Google takes so long to load I have to close the browser. Are there any fixes and has anyone else been experiencing this problem? At one point it got so bad I could not take ANY phone calls or texts. Vodafone has assured me it is not a fault on their behalf as their signal should be super strong in my area so what is the problem? I hope someone can help me as it is really frustrating!
Thanks
Anyone have any ideas as to what is the problem?
It seems not many are viewing this
Sorry if I have frustrated any of you or this is quite a popular topic, I just haven't found any topics of the sort yet. If anyone could care to guide me to such a topic would be appreciated...thanks.
My suggestion: simplify and diagnose. Do a hard reset, set up your 3G connection (don't set up Wifi just yet), and make sure that works OK. If not, then it's probably your provider's fault. If 3G's OK, try adding Wifi.
Bro, I assure you I've done around 5 hard reset (even forgot to back up one time )
Resets don't seem to work, I've checked around on a few of the major networks forums and a few others are having this problem. Could it possibly be that it is the phone? Or have other HTC HD2 users never experienced this?
Faz20 said:
Bro, I assure you I've done around 5 hard reset (even forgot to back up one time )
Resets don't seem to work, I've checked around on a few of the major networks forums and a few others are having this problem. Could it possibly be that it is the phone? Or have other HTC HD2 users never experienced this?
Click to expand...
Click to collapse
Im on Vodafone UK and havent seen this happening.
Have you checked your access point settings?
No I haven't, how would I check this?
I went on connections and it said programs using the internet should connect using "My ISP", is that the case for you Audio Oblivion?
No mine is different but that is just the title of your internet connection profile so it doesnt actually matter.
What does matter is the connection setup itself.
Go to:
Start->Settings->Menu->All Settings->Connections->Connections
Here you should see the menu page for your ISP settings.
Click on "Manage Existing Connections"
On this screen highlight the entry you have (there should be only one) and click on "edit"
the name for the connection i have set as "Contract Internet"
modem is " Cellular Line [GPRS] "
Access Point name is "internet"
User name is "web"
Password is "web"
dmain leave blank.
click on the "advanced" button
make sure that "use server-assigned IP address" i selected here and on the second (servers) tab
Click ok and finish.
Thats the manual setup but your device should also do it automatically. To force the automatic setup:
Start->settings->menu->all settings->connections-> connection setup
hope that helps!
When I'm on manage existing connection there are 3 selections. "Auto Pick", "PAYG WAP" and "Contract WAP". That may be the problem? It is using WAP instead of internet?
***Edit : This is extremely weird, when I try to create a new connection using the name "Contract Internet" it says that name already exists, but I can't choose it...wtf? Anyone care to help? I think we may have found the root of the problem
Faz20 said:
When I'm on manage existing connection there are 3 selections. "Auto Pick", "PAYG WAP" and "Contract WAP". That may be the problem? It is using WAP instead of internet?
***Edit : This is extremely weird, when I try to create a new connection using the name "Contract Internet" it says that name already exists, but I can't choose it...wtf? Anyone care to help? I think we may have found the root of the problem
Click to expand...
Click to collapse
Yep... sounds like you found the issue.
For starters... are you on contract or pay as you go?
Secondly... on manage existing connections... which entry is highlighted by default... auto? payg or contract?
Well, I created that connection and that fails too
What the hell could be the problem. May I point out that this was all a sudden problem, only started occuring after I connected to a Wi-Fi network for the first ever time!
I am contract for sure, with an unlimited data plan. This is so annoying, the phone is so good but problems like this make me think it sucks, even though it may not be the phone
not sure why wifi would have caused this but it certainly does sound as if your connections are messed up... you shouldnt even be using wap.... and it sounds as if the normal contract internet settings have become hidden somehow.
anser the questions in my previous post and i can try and get this sorted for you.
ok... if you are on contract then the settings i posted previously are the correct ones.
What i would suggest you do is try the auto setup as per my previous post also.
once this is done soft reset and report back!
There is no option for auto setup for me :S
I just come to the main screen where it says
"MY ISP"
Add a new modem connection
Manage Existing Connections
"My Work Connection"
------
------
------
Any ideas as to what i should do next?
Faz20 said:
There is no option for auto setup for me :S
I just come to the main screen where it says
"MY ISP"
Add a new modem connection
Manage Existing Connections
"My Work Connection"
------
------
------
Any ideas as to what i should do next?
Click to expand...
Click to collapse
The auto setup is one step before that screen... under all settings->connections
before you hit the connections icon there should be another icon next it that says "connection setup"
Nope, unfortunately I don't find that screen. Could it be because of the new ROM? It's on the latets official ROM I downloaded, as now I notice I get the vodafone logo when load up the phone from a soft reset.
Faz20 said:
Nope, unfortunately I don't find that screen. Could it be because of the new ROM? It's on the latets official ROM I downloaded, as now I notice I get the vodafone logo when load up the phone from a soft reset.
Click to expand...
Click to collapse
oh... it could be that Vodafone have cooked in their settings and removed the auto config in their new rom... im not sure as i dont use it. Perhaps someone else can confirm this?
Going back to my question before... when on manage existing connections screen... which entry is selected by default; autopick? PAYG? or contractWAP?
Contract WAP as far as I am aware...I guess I'll have to ring them up and talk to someone in a call centre in a third world country that are probably being paid 3p an hour.
no you dont need to do that mate...
if you setup a new connection using the settings i posted previously you will be fine.
you dont have to call it "contract Internet" you can call it whatever you want... the only thing thats matters is the settings are correct and it is selected as default.

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