[Q] HELP - Unresponsive Screen - HD2 General

Hope any of you guys can help me on this. Last night my Leo's screen went totally unresponsive.
Could not get past the screen lock. Removed the battery, rebboted ... could not get the PIN code in.
I had seen this already two nights ago, but it got away once I moved in an area where I could get a reasonable signal (ultra-crappy where I am now on vacation).
Now Im'm beginning to think the signal thing was just a coincidence and that the problem is way more serious.
In total despair, I even tried a hard reset. To no avail.
Phone boots up fine. I can even sync to it (so yes, I can get to the registry). But since the only control is the screen ... not really a lot I can do with it.
I need to be in touch for work and I badly need the voice and internet connectivity (right now I'm using the wife's phone ...).
Any ideas besides getting an RMA from HTC?
Thanks a lot in advance.

Update: spoke with HTC support.
It looks like the issue is somehow triggered by the lock screen.
As suggested by HTC, I flashed again the 1.66 ROM upgrade and everything ran smoothly until the phone went in standby the first time.
Then, I was (and still am) unable to unlock the screen. And if I soft reset screen is unresposnsive again.
Right now I can just receive calls (I removed the PIN code from the SIM temporarily).
HTC told me to send it in for repair, but everything in Italy is closed until Aug 23rd and the only option I have is to ship it at my own expense to the UK and back (HTC will collect and deliver free of charge only within the same country).
Total bill some 100+ Euro plus driving 100 KM or so to the nearest courier collection point. A nightmare.
What really troubles me is that the problem surfaces only once the screen locks.
On one hand I follow HTC's support that if flashing 1.66 did not cure the issue, it cannot be software.
On the other hand, if it is indeed hardware, how come it freezes only after the first lock screen? Lock/unlock is a software thing. Screen should behave exactly the same way before or after the lock - shouldn't it?
Anyone here seen/heard of anything like this?

wow, gotta love those "closed for the summer" euro vacations.
If you reinstall the ROM, then why not disable the lockscreen until you can get it fixed?
You can install BSB tweaks and that has an option to disable autolock.

i had the same exact problem; it started freezing only on the lock screen then got worse and started freezing at random times while in use. I finally broke down and sent it in to HTC to check it out. I'm waiting to hear back with there diagnosis and I will pass along whatever they tell me.

Good to know the problem has come up somewhere else (if you're the only one you are most likely to hear it's your fault before they replace the most expensive component in the phone). Where are you located slimster?
How long have you been waiting for? HTC policy should be 7-10 working days from when they receive the phone at the lab (so they told me and I remember reading it somewehere here in xda too).

Related

htc hd broken display

I'm very disappointed, I'm having problems again with my htc hd. At first it blocked and it wouldn't want to turn on. I sent it back twice under warranty with the same problem and in the end they replaced the motherboard.
I thought that now that practicly i have a new phone i won't have any problems with it. But surprise! The display just got crazy. When i touch the screen in a spot it activates in a completely different spot. It's the same thing on the entire screen. Check out the video.
Anybody had this problem? Oh, by the way the phone didn't managed to fall from somewhere, or get hit by something or anything else.
PS: Next step: htc snap. No touch, no worries. I hope so.
shobo said:
I'm very disappointed, I'm having problems again with my htc hd. At first it blocked and it wouldn't want to turn on. I sent it back twice under warranty with the same problem and in the end they replaced the motherboard.
I thought that now that practicly i have a new phone i won't have any problems with it. But surprise! The display just got crazy. When i touch the screen in a spot it activates in a completely different spot. It's the same thing on the entire screen. Check out the video.
Anybody had this problem? Oh, by the way the phone didn't managed to fall from somewhere, or get hit by something or anything else.
PS: Next step: htc snap. No touch, no worries. I hope so.
Click to expand...
Click to collapse
Could be that your screen alignment is not setup properly. Have you tried setting this up?
had EXACTLY the same issue. left my touch for an hour and when I cam back to it it was like that.
I sent it back to HTC and the first time they cancelled my warrenty because it had "illegal" software on it. I had Hardspl on there, nothing else.so when got it back I returned it to its origanol configuration and sent it back again. Its interesting you got a new motherboard in yours as they claimed that was the fault in mine and told me it was BER (beyond economical repair)
I am not going to accept their bull%$$^ and if it comes back again without repair i shall resend it again & again (cost me nothing) until either Carphone Warehouse replace it under warranty or HTC fix it under warranty. My phone was less tha 2 months old and NEVER been dropped or mishandled. It was in pristine condition
Simon
alchopop said:
had EXACTLY the same issue. left my touch for an hour and when I cam back to it it was like that.
I sent it back to HTC and the first time they cancelled my warrenty because it had "illegal" software on it. I had Hardspl on there, nothing else.so when got it back I returned it to its origanol configuration and sent it back again. Its interesting you got a new motherboard in yours as they claimed that was the fault in mine and told me it was BER (beyond economical repair)
I am not going to accept their bull%$$^ and if it comes back again without repair i shall resend it again & again (cost me nothing) until either Carphone Warehouse replace it under warranty or HTC fix it under warranty. My phone was less tha 2 months old and NEVER been dropped or mishandled. It was in pristine condition
Simon
Click to expand...
Click to collapse
If you have removed everything illegal from phone, i.e. returned phone to original SPL and rom and then returned phone under warranty, they are obliged to fix it or send a replacement under warranty as your phone is only 2 months old. If they fail to comply I would threaten them with Standards agencies and Watchdog.
Let me know how you get on.
Fallen Spartan said:
Could be that your screen alignment is not setup properly. Have you tried setting this up?
Click to expand...
Click to collapse
Thanks for the reply. The problem is that i can't get there. Is way to down and i practicly can't click it.
Is there any other way to get to screen alignment?
shobo said:
Thanks for the reply. The problem is that i can't get there. Is way to down and i practicly can't click it.
Is there any other way to get to screen alignment?
Click to expand...
Click to collapse
Couple ways:
1. Manual way by navigating to Start > Settings > System > Screen
2. By performing a hard reset. After you have performed a hard reset and rebooted device you should be prompted with a setup screen allowing you to align screen and then enter date/time.
Have you tried performing a hard reset?
Fallen Spartan said:
Have you tried performing a hard reset?
Click to expand...
Click to collapse
I just did. Unfortunatelly the problem hasn't been fixed. The display isn't working good at all.
I guess i have nothing to do but to send it back under warranty again.
shobo said:
I just did. Unfortunatelly the problem hasn't been fixed. The display isn't working good at all.
I guess i have nothing to do but to send it back under warranty again.
Click to expand...
Click to collapse
After your hard reset were you not able to screen align?
I had the same issue. Without any impact or misuse the screen started becoming misaligned. Re-aligning the screen would only work for a short time before it again went crazy - it gradually got worse until the phone was completely unusable.
It turned out to be hardware fault with the touch overlay. I sent it back and HTC repaired it under warranty.
Having searched a lot around the web, I think this is a fairly common fault.
The tricky part was doing anything with the phone when the screen doesn't work. e.g. removing the "illegal" software - hardspl and the cooked ROM. In the end I used some software called "EveryWAN remote support". This is free software that lets you operate the phone through your PC. You could try using this to get to the align screen. Good luck.
alchopop said:
had EXACTLY the same issue. left my touch for an hour and when I cam back to it it was like that.
I sent it back to HTC and the first time they cancelled my warrenty because it had "illegal" software on it. I had Hardspl on there, nothing else.so when got it back I returned it to its origanol configuration and sent it back again. Its interesting you got a new motherboard in yours as they claimed that was the fault in mine and told me it was BER (beyond economical repair)
I am not going to accept their bull%$$^ and if it comes back again without repair i shall resend it again & again (cost me nothing) until either Carphone Warehouse replace it under warranty or HTC fix it under warranty. My phone was less tha 2 months old and NEVER been dropped or mishandled. It was in pristine condition
Simon
Click to expand...
Click to collapse
Update:
I sent it back again via CPW and they put a note on my file that although the software may have been "illegal" there is no way it could have caused the fault to the phone, I also restored it back to the origonal configuration so they could see it was a fault on the phone itself and not software.
Well, to cut a long story short HTC have accepted responsibilty and givenme an exchange unit and reintated my warranty so I am happy as Larry.
All I can say id dont give up on getting satidfaction out of HTC. in my opinion they have a duty of care to us as customers even if we put "illegal" software on our phone.
Simon
Fallen Spartan said:
Couple ways:
1. Manual way by navigating to Start > Settings > System > Screen
2. By performing a hard reset. After you have performed a hard reset and rebooted device you should be prompted with a setup screen allowing you to align screen and then enter date/time.
Click to expand...
Click to collapse
3. pressing "VolumeUP" and "VolumeDOWN" and "Touching the screen" all at the same time -- gets you to align screen.
ABOUT THE SCREEN PROBLEM:
judging by the problem you have it might be that some of your digitizer wires arent working (broken or not having a proper contact) -- if the problem started immediately after you got your HD back from service, - then it might be that the guys there broke a wire of digitizer or didnt attach the wires to its connector-- Digitizer has 4 wires who connect to device (if only 3 or less wires work-- incorrect screen response and no way to align it) .... (sory for the english but I dont know all the names of the stuff i wish to mention )
I suggest you to take it to service and explain them the problem and say that it might be the wires of digitizer , because of the last service!
Good Luck!
oh and HTC Snap aint worth it- HD is best!!! you just had a bad model, which is one of thousands(you may consider yourself as a chosen one )
My display just stopped working. Completely. They changed the whole front part at warranty and now it works way faster while browsing it. It took 15 days to replace the part. Unfortunately I have other issues with the phone but I don't want to be off topic here.
SneakyR said:
My display just stopped working. Completely. They changed the whole front part at warranty and now it works way faster while browsing it. It took 15 days to replace the part. Unfortunately I have other issues with the phone but I don't want to be off topic here.
Click to expand...
Click to collapse
I RMA mine due to black screen. After they returned the darn phone (after changing the bezel and motherboard - you would think it is as good as a new phone), Wifi and Bluetooth does not work. Gonna stick right beside the router or bluetooth set to detect...
I am going to condemn HTC soon....
Hello all! i have the same problems with the screen! i align it and shortly it goes crazy! i noticed that after i flashed the energyrom with build 28011 but i dont think there is the problem..
Kristaps-K9-Lv said:
3. pressing "VolumeUP" and "VolumeDOWN" and "Touching the screen" all at the same time -- gets you to align screen.
Click to expand...
Click to collapse
Thanks, forgot that one
I have this problem, it was just this week - christmas day onwards. It's random as to the problem being there.
Bought the HD from mobiles.co.uk without cancelling the insurance.
it will always work again for a short period if I manage to get to the align screen config.
I'm running the stock rom (never flashed)
I have done some TF3D changes. (background, icons, etc.)
It can randomly decide to work again, and then randomly not work.
found out the volumer control and tap screen shortcut to the align screen config, so that should help me get it back quicker.
It's like the lower down the screen I tap, the further away it is from what actually sows on the screen. the call home back end buttons dont work when it is not aligned.
I'm in the UK and the date of the insurance letter is 15th June 2009 on an 18 month contract with O2
What should I do?
It happens more often now, and is getting annoying.
it can end up lower down the screen to now be out either above or below it
I really need help with it.
I ended up ringing the landline phone, and possibly (almost certainly) waking up people in the house struggling to turn it off.
A solution is needed pronto.
It can go wrong within seconds of doing the alignment thing
RickDawson said:
It happens more often now, and is getting annoying.
it can end up lower down the screen to now be out either above or below it
I really need help with it.
I ended up ringing the landline phone, and possibly (almost certainly) waking up people in the house struggling to turn it off.
A solution is needed pronto.
It can go wrong within seconds of doing the alignment thing
Click to expand...
Click to collapse
i have same issue. texting is a pain in the ass now . the sreen seems to shift up by 2cm or something, very annoying.
i tried realigned the screen like 20 times, saw bit improvement but still not the same. maybe bring to shop for screen replacement.
LCD Blank
Sorry, it's my first, I have a problem with my HTC Touch HD LCD, I used it as modem but suddenly it's off and I have no Picture in my Display, the Machine is Okey I think, I have tried this morning, it can receive a phone in...
anyone know what i should do with it?
Thanks

touch screen stops working

Been using mine for a couple of weeks, but just now the touch screen has been acting up. Sometimes it responds sluggishly and sometimes not at all.
At first I thought it was one of my apps running in the background, but even after a soft-reset, the touch screen still doesn't work. Can't even enter the PIN to my sim card.
Found that if I gave the screen a few solid taps here and there, the screen would start working again.
This happen to anyone else?
I've got the same issue. I can't find any reliable way of getting the screen to respond apart from to get someone to call me and then after some bashing on the screen it starts working again. I've even updated to the latest ROM in the hope it would cure the problem - but it didn't. I contacted HTC support they offered to repair the device...
I've got the same issue. I can't find any reliable way of getting the screen to respond apart from to get someone to call me and then after some bashing on the screen it starts working again. I've even updated to the latest ROM in the hope it would cure the problem - but it didn't. I contacted HTC support they offered to repair the device...
hi maybey you install app thats not modifite for hd2 giving you this isseu have you try a hard reset you whil lose all apps installed but then you whil now if its app causing this, if its not fixed take your hd2 in for repair
how do i hard reset check this
http://www.hardreset.eu/htc_hd2_leo_hard_reset_soft_reset_en.html
grtz weesje
warhead1 said:
Been using mine for a couple of weeks, but just now the touch screen has been acting up. Sometimes it responds sluggishly and sometimes not at all.
At first I thought it was one of my apps running in the background, but even after a soft-reset, the touch screen still doesn't work. Can't even enter the PIN to my sim card.
Found that if I gave the screen a few solid taps here and there, the screen would start working again.
This happen to anyone else?
Click to expand...
Click to collapse
Yep, that happened to me plus the screen started jittering with some weird actions. I sold the device and ordered a new one, to be delivered dec.19.
robertc17 said:
I've got the same issue. I can't find any reliable way of getting the screen to respond apart from to get someone to call me and then after some bashing on the screen it starts working again. I've even updated to the latest ROM in the hope it would cure the problem - but it didn't. I contacted HTC support they offered to repair the device...
Click to expand...
Click to collapse
I've contacted Handtec about the issue, my phone's just marginally inside their 28 day replacement policy so hopefully I can get a new one out of them.
I tried a hard-reset before, didn't fix it. And I've found that if I place my entire palm over the screen and give it a bit of a squeeze then that restores life to the screen for hours or days at a time
warhead1 said:
I've contacted Handtec about the issue, my phone's just marginally inside their 28 day replacement policy so hopefully I can get a new one out of them.
I tried a hard-reset before, didn't fix it. And I've found that if I place my entire palm over the screen and give it a bit of a squeeze then that restores life to the screen for hours or days at a time
Click to expand...
Click to collapse
Sounds like the connectors under the screen came loose, either because it was dropped or just shouldn't have passed QA. Definitely a candidate for repair/replacement.
By the way, if this happened even after 28 days you would still be covered by warranty...no matter what some dodgy resellers say
jagnet said:
By the way, if this happened even after 28 days you would still be covered by warranty...no matter what some dodgy resellers say
Click to expand...
Click to collapse
Oh of course, but the regular warranty process is to repair the phone. Being so new, I'd want a replacement.
For what it's worth, I posted a message asking about this same fault a couple of weeks ago but with no replies. I emailed HTC and they said it was probably a hardware fault and to either send it to them for repair or contact my supplier (O2). I spoke to O2 and they suggested that it might be because my SIM card is a few years old and suggested trying a new one. I thought this was worth a go so they sent me a new card but the screen still becomes unresponsive and the fault also survives a reset. In fairness to O2, they are now sending me a replacement unit which should arrive on Monday.
Question wifi related
deleted - wrong thread
warhead1 said:
Been using mine for a couple of weeks, but just now the touch screen has been acting up. Sometimes it responds sluggishly and sometimes not at all.
At first I thought it was one of my apps running in the background, but even after a soft-reset, the touch screen still doesn't work. Can't even enter the PIN to my sim card.
Found that if I gave the screen a few solid taps here and there, the screen would start working again.
This happen to anyone else?
Click to expand...
Click to collapse
The same thing happened to me. I think it was because I left it in my hot car. HTC fixed the problem, for free, inside warranty, and just sent me back my phone 2 days ago. It's even got a brand new screen. NO SCRATCHES>
FriedSushi87 said:
The same thing happened to me. I think it was because I left it in my hot car. HTC fixed the problem, for free, inside warranty, and just sent me back my phone 2 days ago. It's even got a brand new screen. NO SCRATCHES>
Click to expand...
Click to collapse
I sent my back and the first time it came back and worked for a week and then stopped working completely. I sent it back a second time, they paid for shipping and ordered a new screen and replaced the old. Nice thing, I bought the phone used and the warranty was still intact.

Constant Reboot-Loop (Faulty Battery?)

I'm aware that some users had this problem in the past due to changing the HSDPA/HSUPA settings or by installing the colored taskbar. In my case that's not the problem.
First of all a little recap of my well... troubled history with the Touch HD.
1. After 5 month of usage I got the infamous black screen error. The display turned black but the mobile responded to my actions. - back to the store - sent in and got it back repaired (changed main platine).
2. About 2 month later were the phone worked well - I got the same error again. Back to the store - sent in and got it back after three weeks with the comment that HTC couldn't find any error.
3. The same day I returned the phone because naturally the error was still there and furthermore the USB didn't work anymore. Got it back yesterday and it seemed to work fine. It was kinda weird that on my first startup the phone was already ready to use - no installation required and I even had the phone numbers htc used to test whether the device works or not in my call list (way to go using the european emergency call for that HTC ).
Did a hard-reset and everything installed without problems. Then when I tried to connect my phone to facebook it rebooted and was stuck in a reebot-loop. Only way to fix it is taking the battery out, wait for a couple of minutes and reinsert it. Tried nearly everything from here on:
- Hard-Reset
- Flashing another Rom
- Using Android
- Flashing back to the orginal HTC Rom
- Updating the orginal HTC Rom
- Cleaning every contact and the battery
- Completely draining the battery and recharging it to 100% before starting up again
- Cursing, swearing, considering throwing it out the window
- Taking out the battery overnight
Well, nothing helped. The only thing I can think of is that the battery is broken. Unfortunately I have no second battery at my disposal and do not know anyone who could lend me one to test it. My provider does not sell the Touch HD anymore because they now sell the HD2 so I can't test it there.
Well, maybe someone can shed some light onto this problem because I'm sick and tired of all the issues I had with my HD. Any trick, any thought about what could cause the problem would help. I'm returning the phone to the store on monday and they promised to give me a new mobile if I had issues after my mobile was sent to repair three times. Still, it will take a couple of weeks before their customer support is able to send me the offer and living a couple of weeks with that faulty phone is going to be tough since I never know when the error occurs.
Any help would be appreciated.
sincerely
Eisfeld

[Q] HTC Legend Touchscreen Problem

hi,..
i own a HTC legend with A1 (Austria) Branding and made a 2.2 Over the air update. when i started to use it i thought that it would be faster but this has now rly changed.
Last thursday i could use my legend properly but then - 2 hours later the touchscreen didn't work any more .
i tried to unlock it but only the right side of the TS worked.
so i already tried some of the tips of some threads of XDA like hardreset , refreshing the update , and now it is a bit more useable , so i can slide the homescreen pages on different points but i cant start apps with touching..
Does anyone have a solving for this problem ?
I have no idea if the froyo update is responsible for this but I have the same problem. The top part of the screen is no longer responsive. I cannot slide the notification bar down and sometimes crazy things happen on the screen without tapping anywhere. This makes the phone practically unusable until I reboot and it usually works for some time even though the top part is not responding (notification or letter 'q' when in landscape).
Can I try something or I have to visit service? I cannot find the link where they explain how to change the refresh rate as you mention could you please provide it? also I found a couple of other threads dealing with similar problems and it looks like there is no solution am I correct ?
thanks
same thing happened to my Legend. After two months, the thing appeared, next few days all was good. Another two months and it came back. I had to send for service: they DIDN'T KNOW WHAT WAS WRONG and DIDN'T KNOW WHAT TO DO, anyway, after they sent it back to me, it's working again (until now, which is almost another two months)
My guest: there's some weird thing with the range/sensitivity of the touch screen, maybe a problem of the screen being magnetically/electronically charged without being discharged (as it should), after a while (e.g. a week) the problem disappears.
I far as I know, there's no solution. I have even found a clip on youtube (search for 'htc legend touch screen problem' or something) describing the same situation, maybe you should take a look there to for a abetter description of the case.
Anyone, please, if you know a way out of this, please, post it!
I have the same problem, the top notification bar cannot be pulled down in portrait and in all orientations I cannot use the touchscreen near the HTC logo. Mine is an unbranded and the problem just started this morning. I am running a custom rom from here and have been running the same one for a while so I don't believe the ROM is responsible.
Edit after using multitouch visible test from the market, it turns out I can't get a response that is higher than pixel 57 vertically.
I have already sent mine for service under warranty. I hope everything turns out well, because I really like my legend (form factor/design/specs). After the slow down I experienced with the froyo upgrade this problem came to spoil all these months of happiness. I will keep you posted.
EDIT:
I got my Legend back from service 3 days ago and everything looks fine at the moment. I hope that my bad froyo experience has ended.
According to the documents I received they just performed a ‘software upgrade’. This means that the problem was related to software. I guess some files could have been corrupted during the OTA froyo update. Maybe that also explains the sluggish froyo experience.
I can only suggest that before any critical updated a factory reset should be performed and hope for the best. I will update this thread if this serious problem with the touchscreen ever returns.
yeah i sent i to the warranty service too . But they said that the problem has mechanical reasons. So they suggested to repair it for 218(!!) Euros . -.-
I had exactly the same problem HTC have repaired it under waranty, so must have been a software issue, looks lik eits happening to quite a lot of poeple, pretty unacceptable consideringhow long it took them to release the Froyo update, not sur ethey bothered to test before releasing
Solution for screen problem ( HTC LEgend)
I had this problem also with my phone
touch screen works only for certain part of my screens
the top part where i cannot access
Solution
I change digitizer and
everything works well
only buy the digitizer from ebay and replace with the one that is not working
and everything should be fine after that
good luck
if you have question

[HELP] my Omnia7 will not stay in standby! it switchs on alone

Hello guys,
I have a very strange but really bad problem: my omnia7 can't stay in standby.
When I press the power button, to turn off the screen and go in standby (so not the full turn off), my Omni7 wakes up alone, going on the unlock screen. In the same time, the phone rings with the ring that is played when you connect the phone for charging.
I've tried reboot, reset, hardreset, removing the sim-card, turning on/off "battery saver options" ... still that issue :crying:
Anyone has an idea?
I've flashed with a cooked rom (xda-devs Omnia7 Tango V4.0)
my current config :
OS version : 7.10.8779.8
hard version : 3.1.0.4
soft radio version : 2424.11.7.2
hard radio version : 0.0.0.800
loader version : 4.10.1.9
SOC version : 0.36.2.0
Thanks to any ideas, because that problem is killing me
my phone started doing this late last night too! i thorght it was because rain had gone into the power socket but if others are having same problem at the same time maybe not?
has your phone been exposed to water at all recently? is your phone jailbroken? cant realy think of other reasons
the problem stops when the phone is plugged in. is there anything that can trick the phone to thinking it is on charge? I have wphtweaks installed but the options there are not able to stop it
Hi,
I can't remember if my phone has been wet :/ I take care, so my phone never received water. But when I'm outside, under the rain, it's possible.
Today it was better, just a few times my phone wakes up alone.
I'll give you feedback in the next days. Let me know about yours
I managed to trick my phone into silence a few times earlier but it was difficult and then only lasted 5-10 minutes.
if yours didnt get wet it seems unlikely to do with water but I left mine ontop of the aga after removing the battery and over a relativly cool part. A few hours later and it seems to be working fine now.
I will report back if the issue arises again.
EDIT: Ahhhh!! STOP THE RINGING!!! started again this morning
Mine too !
This morning ... the ringing awakening problem !!!!!
But it was better this afternoon.
Really I don't know what happens.
Are we only two persons in the xda world with this problem????
this is realy weird now! mine was doing it in the morning but since about 12pm - 1pm it has been fine! I feel like its something to do with an installed homebrew app maybe.
I also have a custom rom but mine was flashed a long time ago and much older than yours. not sure which version
EDIT (1:10pm GMT): no problems since yesterday
EDIT2 (1:30pm GMT): again i spoke too soon!
Did you guys get this problem sorted out? Had the same problem recently and tried all the suggestions in other threads (bend USB pin, Reset/Restore Device etc) but nothing fixed it, so after being woken at 3am by constant charging tone, took to T-Mobile shop. They said it was a software problem. I said I'd tried all that and the most likely cause I'd seen on the internet was a duff USB port.
Anyway, T-Mobile sent it off for repair and 7 days later - returned and fixed. The repair sheet said software upgrade, but the phone had been reset to bog standard Phone 7, so unlikely. The T-Mobile repair tracking site (excellent) which shows blow-by-blow trace of what and where, showed initial software upgrade/no fix but I used their "contact us" facility to suggest a USB problem and by magic the repair tracking log showed a replacement USB port.
BTW - had to resort to an iphone and HTC android while Omnia was off for repair. Now I know why I like Phone 7 and can't wait for 8. The iphone GUI is so last decade and Android GUI is really just a copy of Windows 6.5 with XDA developers' tweaks isn't it.
Hi Wuzzok,
what do you mean by "bend USB pin" ?
Anyway, it seems like it's finished for me. I didn't get tht strange bug (soft/hard bug???) for a very long time. I just hope it's really over !
Same problem
Hi Folks,
I have the same problem, too. Yesterday afternoon on my way home the phone started ringing with the USB plug sound and always started up itself from standby mode.
As I have a custom ROM (mi7ROM) I first thought it could be a problem with the ROM - although I could not really believe it since it was running stable for months now. I flashed it again and nothing changed - still ringing and starting up itself
I managed to get rid of the sound by deleting the entry in the registry key "Local Machine\Current User\ControlPanel\Sounds\BatteryCharging\Sound" but that does not solve the real problem.
After reading here and in some other WP7 blogs I am sure that this is a hardware problem with the USB plug unit. As my phone is just 11 months old I opened an online ticket at "SAMSUNG online repair service" who promise to answer in the next 24 hours. So I just have to wait and see...
actual state
neutom said:
Hi Folks,
I have the same problem, too. Yesterday afternoon on my way home the phone started ringing with the USB plug sound and always started up itself from standby mode.
As I have a custom ROM (mi7ROM) I first thought it could be a problem with the ROM - although I could not really believe it since it was running stable for months now. I flashed it again and nothing changed - still ringing and starting up itself
I managed to get rid of the sound by deleting the entry in the registry key "Local Machine\Current User\ControlPanel\Sounds\BatteryCharging\Sound" but that does not solve the real problem.
After reading here and in some other WP7 blogs I am sure that this is a hardware problem with the USB plug unit. As my phone is just 11 months old I opened an online ticket at "SAMSUNG online repair service" who promise to answer in the next 24 hours. So I just have to wait and see...
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Click to collapse
Samsung sent me an offer to send the phone in for repair - but what should I say, the problem solved itself. For two days now the phone works normal again. So I had to cancel the service call .
mine hasnt done it in a long time either. looks like its just a temporary thing. I wonder what caused it! For me it started after I was using my phone in the rain and the usb slide was open so thats my suspect.
You may be right. Mine is "quiet" now, since a long time. Water may be the cause.
Update
Hi folks,
mine is mostly quiet again, too. Only few incidents "happen" but they do not last very long - only a few minutes. It's somehow spooky but I do not want to send it in to Samsung now when the error it not constantly reproducible.
I agree with you that there might be a correlation with humidity although I am sure that it did never get wet and I almost always keep the USB-shutter closed. Who knows ...
Sent it in
Finally I sent it in for repair today. It started ringing permananently two days ago...
Now I have to wait and see.
Final state
Okay, I received it back... and it works.
First they did nod find and could not reproduce the failure and wanted to send it back - only with a new flashed image - but fortunately the technician called me and I could describe the problem again. After waiting a few hours, the fault appeared again and they decided to change the mainboard.
I hope, that's all :laugh:
Hello,
Me too it makes me after my omnia 7 is dropped in water, but problem solved.
Me too
WuzzoUK said:
Did you guys get this problem sorted out? Had the same problem recently and tried all the suggestions in other threads (bend USB pin, Reset/Restore Device etc) but nothing fixed it, so after being woken at 3am by constant charging tone, took to T-Mobile shop. They said it was a software problem. I said I'd tried all that and the most likely cause I'd seen on the internet was a duff USB port.
Anyway, T-Mobile sent it off for repair and 7 days later - returned and fixed. The repair sheet said software upgrade, but the phone had been reset to bog standard Phone 7, so unlikely. The T-Mobile repair tracking site (excellent) which shows blow-by-blow trace of what and where, showed initial software upgrade/no fix but I used their "contact us" facility to suggest a USB problem and by magic the repair tracking log showed a replacement USB port.
BTW - had to resort to an iphone and HTC android while Omnia was off for repair. Now I know why I like Phone 7 and can't wait for 8. The iphone GUI is so last decade and Android GUI is really just a copy of Windows 6.5 with XDA developers' tweaks isn't it.
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Are you really sure that the problem is USB port.. Mine too behave like this. I've tried to remove battery, factory reseting, reflashing ROM. But nothing works. Mine is Samsung focus
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