Alright so today I called Verizon and told them that my new Droid X has been randomly rebooting, I called the main support line at 18009220204. I told them that I looked online and that the only way to fix this issue was getting a new phone. The guy immediately told me that he was sending my out a new phone. While he was putting my order in, he told me that they have been having problems with several devices. Rooting does not cause your device to reboot. He said that the env touch had it so bad that it would reboot almost every 30 min.
You should not have to fight for this. Just call that number and tell them that your phone has been rebooting and you want a new phone, Make sure to tell them not a Refurbished one.... you bought it new you should get it new...
i had this problem a couple weeks ago and the rep said i was the first to report that problem, guess its starting to spread all over now... even my friend is reporting this problem. the sad part of all this, i work as a vz retail agent, not a dx in sight.
The Guy I spoke to said its been happening on about 5 to 6 devices over two years and they have no clue what it is so all they can do is send out a new phone and you send yours back...
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let me know if you get a brand new DX or a refurbished one somehow.
Yea i got my replacement yesterday,
rebooting does = New phone :$
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JTWest said:
Yea i got my replacement yesterday,
rebooting does = New phone :$
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Refurb or brand new??
I am on the phone right now and they are having double finding a NEW phone for me. But I told them that I don't want a return since I have only had the phone for more than two weeks.
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So Verizon wanted me to give them a credit card and pay them for another phone until they got mine back. WTF. I told them where they could stuff it. Then magically they said they would just zero out the price and send me the phone. Then the tech said he would call me back in 15 minutes. Which he never dis. I had to call back and go through it all over again. Well in the end, I was told that I would be sent just the phone with no battery or battery cover. Was told it would not be a return over and over but it sounds like a return to me. I guess I will have to wait and see. What does everyone think?
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dimitri407 said:
So Verizon wanted me to give them a credit card and pay them for another phone until they got mine back. WTF. I told them where they could stuff it. Then magically they said they would just zero out the price and send me the phone. Then the tech said he would call me back in 15 minutes. Which he never dis. I had to call back and go through it all over again. Well in the end, I was told that I would be sent just the phone with no battery or battery cover. Was told it would not be a return over and over but it sounds like a return to me. I guess I will have to wait and see. What does everyone think?
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Your getting screwed tell them that you want a brand new never been opened phone. And yes they are sending me a brand new phone. The Guy just told me to switch out the SD card when it comes it so I don't loss my data that I have on it.
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Brand new!! they don't give you the battery or battery back or a new sd card but the phone is new. Im on it right now, no rebooting issues either. Yet lol
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JTWest said:
Brand new!! they don't give you the battery or battery back or a new sd card but the phone is new. Im on it right now, no rebooting issues either. Yet lol
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I just got one too, and it is rebooting like MOFO.... gonna hop on the phone again and make ANOTHER call........
I called yesterday, and they "walked" me through a factory reset. It was tough not telling the lady I've done it a hundred times on my original droid lol. A reset and a freeze today and I called again, and now they're sending me another one. It is definitely a NEW device, as I'm within my 30 day window (seems like I should get a new one regardless, since I bought a new one, but oh well I'm good anyways). The tech guy also told me froyo was already rolling out, though only to 10 or 20 thousand at a time. I thought he was confusing this with the droid 1, so I checked, but the guy has a droid x and was sure. Said he checks his multiple times daily. This is far from concrete or official, but interesting nonetheless.
JTWest said:
Brand new!! they don't give you the battery or battery back or a new sd card but the phone is new. Im on it right now, no rebooting issues either. Yet lol
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so if they take your phone and dont give you a battery or back or sd card do you have to buy them or do you keep yours before you send it in? because im having trouble with mine rebooting.
My phone, sadly, reboots too and I'm getting a battery replacement.
Just curious, when you get a replacement, do they ask for the old one back or not? Do they give you something to sent it in?
My original phone was rebooting, so I had them ship me a new one. They charged me for the new phone and said they would zero it when I sent back the other. Shipping took like 5 days, and the phone I got was in the box with charger, battery, sd card, power cable etc. This phone had a worse problem -- blown speaker. So I got them to send me ANOTHER (wasn't so easy when they saw I already got a replacement, and they hadn't even received my original phone in the mail yet). But I finally convinced them, and this time, they didn't charge me for it, but only made me sign something saying that if they didn't get my first two phones in the mail, I would have to pay for all 3. This time, I talked them into sending it to me on a Friday night, and by monday morning I received it. This one was different though in that it was just the phone (no battery, battery cover, cord, sd card, etc). As far as I could tell, it was BRAND NEW, not refurbished.
Leads me to think that when they restocked, they started sending just the phone as replacements. I don't think it means they're refurbished.
I wouldn't accept that. I don't want some one going into my box and taking crap out. I would tell them that you want a brand new never been opened box. Still taped up
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I called in and had my phone checked. They DID send me a reconditioned one.
When I pointed out that I paid for a new phone, this is what they told me (after refusing to send me a new phone):
"Well when you paid for a new phone thats what you got, but what you needed replaced was your then used phone. So to replace your used phone, we sent you a used one..."
What can I do, any tips? I mean, this phone has no problems, but still, I feel like I got jipped. I paid for a new phone and got a BROKEN one, even if it was new. I feel that they should give me a new phone, but apparently they don't think so. I don't want to walk around with this phone thinking how someone might have dropped it and then returned it, and now I have it.
i would try and get it swapped out...or it coud be a battery issue
reconditioned
can anyone tell me whats wrong with a reconditioned phone if it works? i mean when something happens thats what you get.
Oops
Related
My original phone was broken (when I bought it). When they sent me a new one, it came in a cardboard box, no battery, no sdcard, no battery cover.
Called in to make sure it's new... "well to tell you the truth sir, it's reconditioned like-new.... no we can't replace it, because the phone that you sent to us was used, so we had to send you a used one.... I'm sorry sir, theres nothing we can do."
buyer beware...
thats usually how it works, especially with a phone in such high demand
except that Verizon policy states that if you're within your 30 period, you can replace your phone with a BRAND NEW one
I've decided that if customer support won't send me a new one, there's nothing stopping me from just going around them. Since I'm still within 30 days, I'm going to simply return my phone for a refund of my purchase price, and order a new one.
DroidXChat said:
except that Verizon policy states that if you're within your 30 period, you can replace your phone with a BRAND NEW one
I've decided that if customer support won't send me a new one, there's nothing stopping me from just going around them. Since I'm still within 30 days, I'm going to simply return my phone for a refund of my purchase price, and order a new one.
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that would work but what will you do when you hit the 31st day and you have problems then you will have to take the refurb.
That is not necessarily true. O had to have my droid 1 replaced 3 times 2 of the 3 were brand new phone in return boxes according to the verizon rep I spoke to.
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tmmedic20 said:
That is not necessarily true. O had to have my droid 1 replaced 3 times 2 of the 3 were brand new phone in return boxes according to the verizon rep I spoke to.
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i can always trust a verizon rep just like i trust a used car sales man
pima said:
that would work but what will you do when you hit the 31st day and you have problems then you will have to take the refurb.
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or I can get a phone that has no problems.... just because you say "what will you do when" doesn't mean its something that's going to happen
My point is that when you send your xbox 360 in for repair they either repair it or send you a refurb and i bet you plug it in and play it. This is the same with phones so why is it a big deal if it works?
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pima said:
My point is that when you send your xbox 360 in for repair they either repair it or send you a refurb and i bet you plug it in and play it. This is the same with phones so why is it a big deal if it works?
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I would agree after 30 days. But before it you should get a new replacement device not a like new device.
I'd just tell them that the phone they sent you was BROKEN so since you paid for a NEW phone you want a new phone.
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TBH sometimes if you describe the loophole you described to the person you're talking to, they will help you out.
I've literally told customer service reps for various things I've owned that I can simply do that, and they usually oblige.
Very true; i started having issues with my droid and customer service informed me that i would have to put up money for the replacement device. After they received the failed device they would credit my account.
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There are two type of replacements for the x only within 30 days. First would be a wfg which would come with charger etc. and would be back ordered. The second would be only the phone and for a doa which you had they are new searching the esn shows no other activation s. This one is only for the x atm.
I'm a vzw tech btw and have no reason to lie
I went round and round about this with them. You are getting new ones in the little white boxes without the battery (for now)
I'm not sure it's "refurb" providers send phones without the bact etc to help avoid people calling in pretending their phone broke and then selling one and keeping the other. I know you aren't doing that, but I'm sure that plays a part it why they do it like that.
xmunk said:
There are two type of replacements for the x only within 30 days. First would be a wfg which would come with charger etc. and would be back ordered. The second would be only the phone and for a doa which you had they are new searching the esn shows no other activation s. This one is only for the x atm.
I'm a vzw tech btw and have no reason to lie
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yeah there are usually no refurbs around when a phone first comes out. so they set aside news ones to send out in the refurb cardboard box. saves them money of all the accessories w/ shipping, u keeping them, etc.\
i bet the phone is new.
My phone is only about 10 days old and I took it to a sprint repair store cause my voicemail wouldnt update. They didn't know what to do for it so they ordered me another phone. They just called today and said it was in and that I could pick it up. I asked if it was new or a refurb and they said it was a refurb and she also stated that mostof the time a refurb works better than a new one. Anyone have any experience with this? I just don't really want to give up my 10 day old brand new for a refurb unless it's ok. Also are the screens new cause I don't have any scratches on my phones screen now and I don't want my refurb to have any. So does any one have a refurb now that works great? Thanks for the input.
I was told the actual phone is new, but the main board in it is refurbished. Not sure if this is right or not though, just what they told me at the Sprint store. Mine is a refurb, but it works great... also, if I remember right, you can check to see if it's a refurb or not, just can't remember how.
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musclehead84 said:
My phone is only about 10 days old and I took it to a sprint repair store cause my voicemail wouldnt update. They didn't know what to do for it so they ordered me another phone. They just called today and said it was in and that I could pick it up. I asked if it was new or a refurb and they said it was a refurb and she also stated that mostof the time a refurb works better than a new one. Anyone have any experience with this? I just don't really want to give up my 10 day old brand new for a refurb unless it's ok. Also are the screens new cause I don't have any scratches on my phones screen now and I don't want my refurb to have any. So does any one have a refurb now that works great? Thanks for the input.
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Take it to where you bought it and tell them it is defective and you want to exchange it. Under the 30 day guarantee they should exchange it for a brand new one for free.
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I'm out of my 30 days or I would have. This is my 3rd epic. So a refurb is basically new just with a used main board? Yeah you can check it by ##786#.
musclehead84 said:
I'm out of my 30 days or I would have. This is my 3rd epic. So a refurb is basically new just with a used main board? Yeah you can check it by ##786#.
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If this is true, then my recondition status on the refurb they gave me yesterday says "Status: NO". Total call time onthe phone is only 7m out and 11 min in. With a total of only 8 calls in and out. lol awesome
I'm on refurb epic and all I could is my phone looked, smell and to me is new. I wouldn't worry about it.
Yeah your right I guess as long as it works ok and looks new. It's just we paid so much for these phones and something is wrong with it and it's not our fault I just think we should get a new one.
I believe your 30day time period restarts each time you get a new phone. Personally I would make them exchange it for a new phone. If you wanted a refurb you would have paid refurb prices.
As for refurbs "working better than new phones", I guess this could be the case if they fixed a defective part and you have less of a chance of that part failing again.
I've had pretty good luck with refurbs. But if I had the option to get a new exchange I would do that instead.
I am wonder if they make recondition status to show NO even if it is not since that is their phone and they can make showing anything they like.
dito33
After 30 days of purchase of the original phone a refurb will be used unless one is not available. The 30 day does not start over after an exchange. Anything within 30 days would be new.
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It's hit or miss on the refurbs. I'm on my 4th Epic atm. The original had the radio go bad after a month. The second one that was a refurb lasted about 60 days then the charging port went bad. The third one which looked to me to be brand new (still had all the stickers on the chrome) locked and froze in the store as soon as it synced with google. I just got the forth today, fingers crossed so far so good.
I bought my Atrix Feb 22 the day it came out. 1 month and 2 weeks later I sent a text message, went to check the phone 20 mins later and it was powered off. Never powered on since (tried everything to fix it). Not rooted, 100% stock with few apps, never dropped, huge Otterbox case and screen protector. I bought it from RadioShack, they said I had to talk to AT&T and that they wouldn't give me a new phone cause its after 30 days.
Anyway, AT&T sent me a refurb...or a used phone...or whatever it is. Well it has some defects of its own. I don't want to run around switching them phone after phone until I get one that works correctly. If I complain do you think I will get a new phone? Would I go to RadioShack or AT&T for that? And lastly, does anyone know what kind of phone I received from them, used, repaired, etc?
My refurb phone does this weird thing at startup, like it wants the lights to turn on but they dont. Also the bottom lights come on when they want and the green message light does as well. Otherwise the phone works fine it appears. Only had it for a day.
I went through this with verizon recently. The best you will get is a refurb. It really sucks because you are most likely never going to get a phone that works.
you can try motorola support, they might ask you to send the phone for repairs though.
If you replace the phone 3 times you can choose a new one oev.
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the above post is correct, i did that last year and finally they sent me the better version of the phone i had, and it was new not refurb.
So I need to go through 3 Refurb phones, or 1 New phone and 2 refurb phones?
This is my first refurb after my original new one died. While this phone works, it just doesnt seem to be godly like my original one was. It has restarted a few times, camera app froze, lights at the bottom do what they want, all things my original phone never did.
Sell it on Ebay, get a Nexus S.
Talked to ATT for what seems like the 12th time and they will send me another refurb. I asked the tech how many refurbs do I have to go through before I get a new one and he said he had never herd of anyone getting new phones for their problems. Any comments regarding this?
TareX said:
Sell it on Ebay, get a Nexus S.
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Thanks for your insight.
Generally, ATT is a pain about giving away new phones. I don't think there is a cut and dry way of getting a new phone, but some people get lucky and others don't. Honestly... most refurbs are alright though. Nothing to get too fussy about unless there is actually something wrong with it. It is agitating though.
Well there is something wrong with this refurb. But if I get another refurb that is defective I honestly should get a new phone. Maybe if it had been a few months I would be ok with a refurb but the phone is a month and a half!
So my car charger stopped charging my phone unless I wiggled it around a little. So today I tried charging my phone and no go. Took it in to sprint and they told me I needed a new phone. So I'm getting a refurb from asurian.. So I'm pretty positive I'm gonna get a 2.3 evo. So goodbye root for now atleast
notown775 said:
So my car charger stopped charging my phone unless I wiggled it around a little. So today I tried charging my phone and no go. Took it in to sprint and they told me I needed a new phone. So I'm getting a refurb from asurian.. So I'm pretty positive I'm gonna get a 2.3 evo. So goodbye root for now atleast
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Only if u have them activate it if u do it itself it should be 2.2 both mine where within the last week
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A buddy of mine just got his phone from them today and it was brand new and was still 2.2, so have faith. Apparently he only waited a day as well!
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They will not be 2.3 unless they were made or remanufactured after June 5th. I think u will still be able to get one with 2.2 but it will be close. I got my new one yesterday and it was remaned on 5/31 so it looks like u have about 10 days from reman to the time u receive it. Just be careful because they may try to update it in store before u get it even if u ask them not to.
are u paying the deductible?
No deductible .. the usb port separated from the motherboard
sent from Jebus's butt!
$35 for Repair???
I had the same issue with the usb port. Called sprint and they said i would be charged $35 for having the phone checked. Took the phone to Repair store, got a replacement phone and no one mentioned anyting about $35 fee.
It hasn't been a year since i got the phone, maybe this is why.
I had the same exact thing with the micro usb port failing in mine and they mailed me a replacement by next day, it was loaded with 2.3. This was on June 10th when I got it mine. Bonus though: Hardware version 004 =)
you could have a new usb port put on the motherboard
contact this guy http://myworld.ebay.com/phone-guy
I think he can fix those
after that happened to my first evo.. I got several extended batteries. I never use the usb. I carry spare batteries.
got them from this guy http://stores.ebay.com/tuttoit?_rdc=1
There are going to send you a piece of **** phone. I argued with them and ended up getting a new phone. They will tell you that they can't guarantee a new phone. But that's bs. Request a new phone.
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my brother took the ota and then decided that he didnt like it. after talking to the sprint store they told him that if he brought the phone in, they would put it back to 2.2. so you may try that
got my evo.. 2.2 stock.. rooted it 10mins after I got it. HW004 .. and Epson screen.. I am loving it .. I do miss my launch day EVO4G. o well
ak074 said:
my brother took the ota and then decided that he didnt like it. after talking to the sprint store they told him that if he brought the phone in, they would put it back to 2.2. so you may try that
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I was unaware Sprint would do that for people. I wonder how much convincing it would take to get them to do it. If I got a phone with the new OTA I'd be right down there giving them a zillion reasons as to why I must get Froyo back. (there are a lot of legitimate reasons)
Not sure what exactly caused this or is causing this, but the other night I was sitting on my computer and my phone just restarted for no reason. Then kept doing it, and was restarting like every three minutes. I've replaced the battery with an OEM HTC Aria battery and it hasn't helped. Sometimes I can go 2 or 3 hours without it flaking out, other times it will restart 10 times a hour. Anyone have any ideas or ran into this issue before? I've also reset my phone back to factory.
Check the Q&A thread about random rebooting. It appears more people, like me, are having this problem. I have 2 Arias that started randomly rebooting just as you describe about a month ago. And I even sent one of them to HTC for repair, only to have it returned with the same problem. HTC had me return it for another look, witch I did last Friday . I recommend you call HTC for repair. Your phone may still be under warranty. Mine was after over a year. There has to be a solution.
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yar2 said:
Check the Q&A thread about random rebooting. It appears more people, like me, are having this problem. I have 2 Arias that started randomly rebooting just as you describe about a month ago. And I even sent one of them to HTC for repair, only to have it returned with the same problem. HTC had me return it for another look, witch I did last Friday . I recommend you call HTC for repair. Your phone may still be under warranty. Mine was after over a year. There has to be a solution.
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Thanks for the advice, I talked to ATT and they said it only had a 1 year warranty on it, and its well past that but maybe I'll give HTC a call. Any specific number or site to start with or just htc.com?
Under Aria support on the HTC site. They will ask for the phone id numbers, so have it handy with the battery out. They will then email you a repair order number and address to send the phone to. I just got an email from HTC that they shipped my repaired phone. We'll see.
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yar2 said:
Under Aria support on the HTC site. They will ask for the phone id numbers, so have it handy with the battery out. They will then email you a repair order number and address to send the phone to. I just got an email from HTC that they shipped my repaired phone. We'll see.
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So how long would I be without a phone?
I sent my phone in for the 2nd try last Friday and it looks like I'll have it back today or Saturday. The 1st time took a little longer -- say a week to 10 days. HTC will keep you posted about the progress. Their repair facility is in Huston, Texas.
Of course I don't have the phone yet to confirm that they were able to repair it. Will let you know when I get it.
yar2 said:
I sent my phone in for the 2nd try last Friday and it looks like I'll have it back today or Saturday. The 1st time took a little longer -- say a week to 10 days. HTC will keep you posted about the progress. Their repair facility is in Huston, Texas.
Of course I don't have the phone yet to confirm that they were able to repair it. Will let you know when I get it.
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Ok thanks.