Database Users

Will Sprint swap my hero for an Evo

ok heres the deal. I have 3 manufacture defects with my hero.
1. Lots of dust under my screen.
2. Phone overheats when charging and running say google nav. (car charger)
3. More than 15 dead pixels all over the place.
my phone is going to have to be replaced. so my question is do you think they will give me a new Evo instead of another hero.
also I have sprint warranty.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

More than likely, no. But you never know.

For me, historically, it's been:
1st phone defective, replaced with same model, up to three times, then they will offer a different phone. I seriously doubt that they will offer an EVO to replace the Hero since the Hero isn't at its end of life.
Think about this: You buy a Chevy Malibu, take it in 3 times for manufacturer's defects, it's a lemon, do they upgrade you to the Corvette? Nope.

I wonder if they'd do it if I offered some cash as well
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

Jye75 said:
For me, historically, it's been:
1st phone defective, replaced with same model, up to three times, then they will offer a different phone. I seriously doubt that they will offer an EVO to replace the Hero since the Hero isn't at its end of life.
Think about this: You buy a Chevy Malibu, take it in 3 times for manufacturer's defects, it's a lemon, do they upgrade you to the Corvette? Nope.
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No they don't give you a Vette, but they don't give you a refurbished car either. It is possible to get an EVO but you are gonna need to sweet talk them to death on phone. I have only once gotten upgraded after a few bad phones, that was the ENV2 to Voyager.

My guess is that you'll be aloud to move over to the Moment. Good luck with trying though. I bought 2 heros in December and both are still in perfect shape. No dust or paint chipping.

Can always ask...

The rule has always been that they will swap it for an equivalent phone of 'equal or lesser value'. I don't think the EVO is going to apply to that.

smstutler said:
No they don't give you a Vette, but they don't give you a refurbished car either. It is possible to get an EVO but you are gonna need to sweet talk them to death on phone. I have only once gotten upgraded after a few bad phones, that was the ENV2 to Voyager.
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You're right, they don't give you a refurbished or new car of the same model. Because it's not in the terms of the warranty. Just like it's not in the terms of the Sprint warranty to upgrade to the top of the line model, only to repair or replace with the same or COMPARABLE model, and that repair or replacement is at THEIR option. They could just keep giving you refurbs over and over... wait, they already do!

just like everyone that had the htc diamond and touch pro, they waited a couple months after the tp2 and they all of a sudden there was post after post of sprint gave me a tp2 and swapped out my touch pro. You won't get it right away but after a couple of months it may become possible.

I moved to the Hero from 3 defective Pres, but I had to show the store assistant manager that I was nice, competent, and a repeat customer.

so if I am nice, maybe wave some cash around I might get what I want.. maybe I should send my wife into do it when the Evo comes out.. women seem to get what they want.. haha
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

rejectedkid said:
so if I am nice, maybe wave some cash around I might get what I want.. maybe I should send my wife into do it when the Evo comes out.. women seem to get what they want.. haha
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
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Low cut shirt, Short Skirt, high heels...I'd give em any thing they wanted LOL

They want $600 and they will give you what you want.

rejectedkid said:
ok heres the deal. I have 3 manufacture defects with my hero.
1. Lots of dust under my screen.
2. Phone overheats when charging and running say google nav. (car charger)
3. More than 15 dead pixels all over the place.
my phone is going to have to be replaced. so my question is do you think they will give me a new Evo instead of another hero.
also I have sprint warranty.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
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fat chance lol it took me 16 replacements to get my touch pro replaced swapped out to the hero ( yea 16 all hardware defects dead keyboard etc etc )

They want $600 and they will give you what you want.
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I doubt they will make me pay full price. I convinced them to upgrade me from my instinct to the hero as a contract extension 4 months before my renewal. I have learned that being persistent but nice can normally get you places.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

I have always been upgraded to the latest and greatest for my phone problems..
titan=>mogul
mogul=>tp
tp=>tp2...
now what they wouldnt allow me to do is go from the tp2 to the hero
my understanding with the store i deal with is...
3 swaps within a 3month period will force them to ask you if you would like something else, and they will have a list, I also found out that they wouldnt allow me to go from winmo to android, nor from a keyboard to non ketboard or vice versa,
so i'm inclined to think that those of us with issues on the hero, will not be allowed to swap for the moment since it has a keyboard, and I've already tried that, and the swap phone needs to be of the same type...
and I have been told directly, they dont care about the phone.. its about continuing service.
I also have insurance and tep.

If you are having many problems, and it has been documented in Sprints notes ie you've called and complained with no results, the escalations department @ Sprint may be willing to deal providing you get a sympathetic one. Best Buy however told me when I. purchased my Hero and their ins. (have both) if unable to fix my phone itwould be replaced with a new Hero, if still being built, if not, then I would get the newest version of it. imo would be the Evo.-)
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

So I called Sprint today and politely complained about my defective hero. They are sending me a new one in the mail. They did not tell me I had to send my current one in.. is that normal?
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in order for this to work out to your advantage, you'd have to wait until the Hero is no longer available from Sprint, and even then it's a slim chance.
Unfortunate for you, you'll more than likely get another Hero, or a Refurbished Hero depending on the way you go about getting your replacement.
rejectedkid said:
So I called Sprint today and politely complained about my defective hero. They are sending me a new one in the mail. They did not tell me I had to send my current one in.. is that normal?
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Sent via the XDA Tapatalk App
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this is strange... do you know what department you talked to? If they performed the ticketing process that i believe they did, then you'll get a return kit with your replacement phone, and i would advise that you mail in the defective phone, if not, there's a chance that you will receive a charge in 2 bill cycles from receiving the replacement device showing a $500+ charge for the replacement phone.
In summation, if you get a return kit (a return envelope rather), then use it!... if you feel that you don't need to do this, i'd then advise to call Sprint and make sure that your account notes specify that you don't have to return the phone... otherwise, you need to.

Refurb phone???

My phone is only about 10 days old and I took it to a sprint repair store cause my voicemail wouldnt update. They didn't know what to do for it so they ordered me another phone. They just called today and said it was in and that I could pick it up. I asked if it was new or a refurb and they said it was a refurb and she also stated that mostof the time a refurb works better than a new one. Anyone have any experience with this? I just don't really want to give up my 10 day old brand new for a refurb unless it's ok. Also are the screens new cause I don't have any scratches on my phones screen now and I don't want my refurb to have any. So does any one have a refurb now that works great? Thanks for the input.

I was told the actual phone is new, but the main board in it is refurbished. Not sure if this is right or not though, just what they told me at the Sprint store. Mine is a refurb, but it works great... also, if I remember right, you can check to see if it's a refurb or not, just can't remember how.
Sent from my SPH-D700 using XDA App

musclehead84 said:
My phone is only about 10 days old and I took it to a sprint repair store cause my voicemail wouldnt update. They didn't know what to do for it so they ordered me another phone. They just called today and said it was in and that I could pick it up. I asked if it was new or a refurb and they said it was a refurb and she also stated that mostof the time a refurb works better than a new one. Anyone have any experience with this? I just don't really want to give up my 10 day old brand new for a refurb unless it's ok. Also are the screens new cause I don't have any scratches on my phones screen now and I don't want my refurb to have any. So does any one have a refurb now that works great? Thanks for the input.
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Take it to where you bought it and tell them it is defective and you want to exchange it. Under the 30 day guarantee they should exchange it for a brand new one for free.
Sent from my SPH-D700 using XDA App

I'm out of my 30 days or I would have. This is my 3rd epic. So a refurb is basically new just with a used main board? Yeah you can check it by ##786#.

musclehead84 said:
I'm out of my 30 days or I would have. This is my 3rd epic. So a refurb is basically new just with a used main board? Yeah you can check it by ##786#.
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If this is true, then my recondition status on the refurb they gave me yesterday says "Status: NO". Total call time onthe phone is only 7m out and 11 min in. With a total of only 8 calls in and out. lol awesome

I'm on refurb epic and all I could is my phone looked, smell and to me is new. I wouldn't worry about it.

Yeah your right I guess as long as it works ok and looks new. It's just we paid so much for these phones and something is wrong with it and it's not our fault I just think we should get a new one.

I believe your 30day time period restarts each time you get a new phone. Personally I would make them exchange it for a new phone. If you wanted a refurb you would have paid refurb prices.
As for refurbs "working better than new phones", I guess this could be the case if they fixed a defective part and you have less of a chance of that part failing again.
I've had pretty good luck with refurbs. But if I had the option to get a new exchange I would do that instead.

I am wonder if they make recondition status to show NO even if it is not since that is their phone and they can make showing anything they like.
dito33

After 30 days of purchase of the original phone a refurb will be used unless one is not available. The 30 day does not start over after an exchange. Anything within 30 days would be new.
Sent from my SPH-D700 using XDA App

It's hit or miss on the refurbs. I'm on my 4th Epic atm. The original had the radio go bad after a month. The second one that was a refurb lasted about 60 days then the charging port went bad. The third one which looked to me to be brand new (still had all the stickers on the chrome) locked and froze in the store as soon as it synced with google. I just got the forth today, fingers crossed so far so good.

[Q] Does Best Buy *CURRENTLY* do rapid exchange on black tie Epics?

I've seen a few threads pop up about Best Buy's rapid exchange - whether or not it exists is still a big question. I've seen threads that say they modified their policy back in April, but nothing definitive.
Does anybody know what Best Buy's current "Black Tie" policy is on broken phones? I.e. If I bring a busted Epic there, and I have Black Tie insurance, what do they do?

Yes, I've done two already. One for myself and one for my wife. It takes between 2-4 for the whole process.
Sent from my SPH-D700 using XDA Premium App

twkniest said:
Yes, I've done two already. One for myself and one for my wife. It takes between 2-4 for the whole process.
Sent from my SPH-D700 using XDA Premium App
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What do they actually give you? I've heard "new phone," "new phone minus battery and SD," etc.

My wife did it a few weeks ago before we cancelled black tie. It took about the same as twkniest mentioned. 3-4 days. And we received a refurb. They make you keep your battery and sd card. They only replace the unit, with back cover. Way better than the 1 month she had to wait last time she sent in for repair... I guess best buy finally listened to all the complaints.

Here in Va they just give you a new phone at the store if in stock.
Sent from my SPH-D700 using XDA App

klownin816 said:
My wife did it a few weeks ago before we cancelled black tie. It took about the same as twkniest mentioned. 3-4 days. And we received a refurb. They make you keep your battery and sd card. They only replace the unit, with back cover. Way better than the 1 month she had to wait last time she sent in for repair... I guess best buy finally listened to all the complaints.
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I disagree, it took a while and I got annoyed, but I was happy to get my own phone back.

It must be hit or miss depending on the store you deal with. Pretty much one of the reasons we cancelled. That service is just unreliable.

Since I manage a Geek Squad, I'll tell you how it works. First, there are two options, 1) get your original phone repaired, 2) get your phone rapid exchanged.
We do not and cannot exchange the phone outright in store. Phones cost upwards of $600. Exchanging it in store would be like giving someone a laptop because they dropped it.
If you choose to get your phone repaired it goes to Jabril. Repairs can fluctuate between about 1.5 weeks to a little over 30 days. If the phone has been at Jabril over 30 days and still isn't repaired, we can request an exchange authorization (this actually happens automatically). You would then get credit for the value of the phone (not what you paid but the subsidy as well) so you can buy a new phone outright. This means no change in your contract terms and you can choose whatever phone you want including an upgrade if you want to pay the difference. Repairs also qualify towards "no lemon." If they cant get the repair correct after 3 times trying with repairing/replacing a part then it gets sent out, inspected, and then authorized for a junk out.
If you choose to get your phone rapid exchanged the phones are like new some of them seem to even be brand new. Sometimes they come back with all accessories but that is not the way it is designed. In general we will get the phone and back cover, nothing else. As soon as a rapid exchange tag is created, one gets cross shipped to us before we even send the phone out to he repair facility. this generally takes 1-3 business days. We have had instances of creating tags in the evening and receiving the rapid exchange phone the following morning. Rapid Exchanges on phones do not currently qualify for no lemon. In addition, as the phone ages, the chance increases that we will end up with a substitute sku for the rapid exchange. Substitute skus are generally upgrades to the new model, but sometimes are fairly different phones. For instance, for a brief period, the EVO Shift was appearing as a substitute for the EVO. It is likely that in about a year, the Epic 2 will be the substitute for the Epic because they will not have enough stock of the old epic/parts to repair them. In this way Rapid Exchanges also end up in upgrades as the phone ages and helps you retain more value by the time you are ready to get a new subsidized phone.
If you have any other questions let me know.

All phones are rapid exchange per SOP now. of its backordered the store may just exchange it for you but that depends on the managers...
Sent from my SPH-D700 using XDA App

To avoid disappointment, never expect an exchange in the store as it violates SOP. Also, you don't technically get your choice of phone if your phone gets sent out for repair and gets approved for junkout. If they have your model in stock, that's what you get. Exceptions are made on a case by case basis. FINALLY, it's easier to attract flies with sugar than with vinegar...ie, don't be rude to the associate helping you or things will not go your way. Customer service does not mean customer servant. Just a friendly fyi to my xda homies. much love and respect to you guys.
Sent from my SPH-D700 using XDA Premium App

All phones DEFAULT to rapid exchange now. It is NOT required to rapid exchange phones if the client does not want to (IPhones I believe are the only lone exception to this although blackberrys may be as well). As I stated before, rapid exchanges on phones currently do not count towards no lemon.
Actually yes you do get to choose the phone you want, or any item for that matter, when it is to be exchanged. If your store isn't doing this, then you aren't following SOP. In fact this is why Best Buy changed the return system so that when you do a junkout/no lemon exchange it is returned in store credit. If that model is currently still in stock you get a store credit for the current unsubsidized price of that phone. You don't even have to get another phone, you could spend the money on a TV if you wanted. The value of the store credit, you don't have say over. It is for the comparable item, not to exceed the original purchace price (ie $199 contract price + $400 subsidy = $599 original purchase price). All stores will work this as an exchange though as it is unhelpful to have someone walk out the door with $600 store credit and no device to replace what they lost.
As for exchanging a phone outright, any store that does this is choosing to take a known loss of the unsubsidized cost of the phone when they do this (usually around $600). It's akin to "I feel bad about your situation, here have a new laptop on us." The store that does the exchange will take a P&L hit on the returned item as they will receive no credit for it. A lot of stores are bad at managing their Store Warranty reports as a lot of DCIS are incorrectly fixated on "No Fault Founds" as being the way to correct the metric. The biggest loss on store warranty in a whole is almost always bad return/exchanges. Many stores do not know how to manage this type of negative on their P&L and may not even be aware that it is occuring. Often times there is a thought that if something goes PRC that the store will get credit. This means they do not monitor the detail report showing all their rejected credits.

So basically if we wanted to upgrade early we could just "break" our phone and exchange it say for a Moment?lol

BBlunts456 said:
So basically if we wanted to upgrade early we could just "break" our phone and exchange it say for a Moment?lol
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You are limited to two screen replacements before the plan is considered fulfilled. If you send the phone in for repair and have it repaired three different times (not rapid exchange), then the next time you send it in for repair they cite the previous repairs, send it out where it is inspected to show the need for another hardware repair after which it gets approved for exchange under the no lemon policy.
Sent from my SPH-D700 using XDA App

Items included in Droid Charge replacement

Several people were asking what comes with the Charge that is being offered as replacement and what do you have to send back. Here is a list of each item that i received today from big red.
In my Fed Ex box, i found a new droid charge kit (the box they come in new) and the activation guide for 4g phones.
In the Charge kit, i found a user manual, the new device, battery, AC ->USB adapter with a USB sync cable (yay!), and a $25 samsung media hub credit code. The phone DOES have the preinstalled 32gb sd card included!
What is NOT included is the 4gLTE sim card. You have to go to the corporate store for one of these. They will put it in for you and assist you in re adding your google account.
The agent stated that you are NOT required to return your old SD Card or any cases or accessories. I asked if they required the used battery and phone backing (you keep them with normal replacements) and she could not give me an answer.
I have to say that i am more than pleased with this offer and am very satisfied myself. Hope this helps!

I had a dream last night that i switched to a charge and it was shaped like a pair of binoculars and had huge push buttons everywhere on it.
CM7/Glitch ML 1.5ghz/Steel Blue tapatalkin

bobthesalesclerk said:
I had a dream last night that i switched to a charge and it was shaped like a pair of binoculars and had huge push buttons everywhere on it.
CM7/Glitch ML 1.5ghz/Steel Blue tapatalkin
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LMAO its not the most attractive device.

foister82 said:
What is NOT included is the 4gLTE sim card. You have to go to the corporate store for one of these. They will put it in for you and assist you in re adding your google account.
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Just an FYI, my closest corporate store is ~45 miles away. I called my nearest 3rd party store (Wireless Zone) and they sold me the 4gLTE sim card for $5, and activated it. It would have been free at the VZW store, but not worth the 90 mile round trip in my case.

I understand a majority of you guys got your fascinates through verizon. But i purchased mine through best buy when they had the fascinate for 150$ promotion.
I too get missed calls and other issues but i can bet best buy is not as willing to replace products for free. Is there anyway i can get verizon to supply me with a new phone since it is their radio that is the issue here? Thanks for any input !:

if you got your fassy on contract it will have a 1 year manufacturers warranty. I have heard though that if you call tier 2 and complain enough they will offer you at the least a incredible 2 or dx2 no matter where you got your fassy... worth a shot either way

I bought mine through eBay roughly 2 months ago and they never once asked how I purchased it. They were really apologetic and asked if I was interested in a different device or to wait until an update was put out later this month. Of course I took the new phone

I wasn't aware the charge was being offered as a replacement. I called several times earlier this month and was repeatedly offered a refurbished fascinate.
Sent from my I500 using XDA App

PeterGunz said:
I wasn't aware the charge was being offered as a replacement. I called several times earlier this month and was repeatedly offered a refurbished fascinate.
Sent from my I500 using XDA App
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I think they made it a policy to replace with other models on 7/8. Its pretty amazing that they'd even replace with such new models.

tk1o48 said:
I understand a majority of you guys got your fascinates through verizon. But i purchased mine through best buy when they had the fascinate for 150$ promotion.
I too get missed calls and other issues but i can bet best buy is not as willing to replace products for free. Is there anyway i can get verizon to supply me with a new phone since it is their radio that is the issue here? Thanks for any input !:
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I bought mine at Best Buy on Black Friday and they allowed me to do the replacement. The second time I called to tell them which phone I wanted, the woman told me that they could only replace it with another Fascinate, now that they were back in stock. So I rejected the replacement and called back, got a different rep who honored the original offer. I took the Inc2. Don't really like the look of the Charge even though I love the screen and potential 32GB card (lol), but we don't have 4G where I live and since it doesn't extend your contract, I figured its still a nice deal.

Called today with the dropped call complaint, immediately offered my choice of the three...heading to the store to finish up my "order" on the charge today!
Sent from my SCH-I500 using Tapatalk

So if yall are getting inc 2's and charges as replacements and say your upgrade date is in 2 months, could you still upgrade to something else?

woolster22 said:
Called today with the dropped call complaint, immediately offered my choice of the three...heading to the store to finish up my "order" on the charge today!
Sent from my SCH-I500 using Tapatalk
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same.
Charge will be here on Wednesday (approximately).

Got my charge ordered today, be here tuesday.
Sent from my I500 using XDA App

For those of you getting the Charge, what exactly did you say to them? Just, "I'm having dropped call issues."? From my past experiences they will want you to do three hundred other things and then tell you to see how it does for a few days and call back if it happens again. Was it really as simple as "I am having dropped calls a lot, several times a day" and they go "ok how about a Droid charge"?

jamesnmandy said:
For those of you getting the Charge, what exactly did you say to them? Just, "I'm having dropped call issues."? From my past experiences they will want you to do three hundred other things and then tell you to see how it does for a few days and call back if it happens again. Was it really as simple as "I am having dropped calls a lot, several times a day" and they go "ok how about a Droid charge"?
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First tier will probably wanna do some basic troubleshooting like *228 and battery pulls or resets, just keep insisting politely that you've done all this (do it if they keep saying they want you to) and are still having problems but don't push for a new phone... You should get transferred to tier 2 (you may have to ask to go higher, ask them if there's anything else a different higher level rep can do), once you reach tier 2 they should've been told of your problems and will ask if you would like a replacement phone. You may hit snags where they ask you to go into a store to check the phone out or they may ask you questions about the build/baseband you're on, if so just comply and call back if they deny you. This is how my phone call went: I told the first CS rep about the usual problems missed calls, gps lock problems, poor signal strength etc. then she proceeded to have me do the *228 update (was on EB01 when I called I believe). It wouldn't update so she immediately told me to hold while she transferred me to tier 2 and told them about my issues. Tier 2 guy answered and right off the bat offered to replace my phone with another one, I asked 'like what?' and he named off the Dinc2, X2, and Charge. The rest is obvious...

It depends on the rep you get. Some say they have to troubleshoot it with you, even if there are notes that you have already done so. The first rep I spoke to, told me that she could only replace it with another Fascinate. I declined and called back. It was with the second rep that I was given the choices. It all depends on if the rep you speak with knows about the problems with the phone.

anoninja118 said:
First tier will probably wanna do some basic troubleshooting like *228 and battery pulls or resets, just keep insisting politely that you've done all this (do it if they keep saying they want you to) and are still having problems but don't push for a new phone... You should get transferred to tier 2 (you may have to ask to go higher, ask them if there's anything else a different higher level rep can do), once you reach tier 2 they should've been told of your problems and will ask if you would like a replacement phone. You may hit snags where they ask you to go into a store to check the phone out or they may ask you questions about the build/baseband you're on, if so just comply and call back if they deny you. This is how my phone call went: I told the first CS rep about the usual problems missed calls, gps lock problems, poor signal strength etc. then she proceeded to have me do the *228 update (was on EB01 when I called I believe). It wouldn't update so she immediately told me to hold while she transferred me to tier 2 and told them about my issues. Tier 2 guy answered and right off the bat offered to replace my phone with another one, I asked 'like what?' and he named off the Dinc2, X2, and Charge. The rest is obvious...
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I don't think they can tell if you did anything or not......in my experience its a matter of waiting and then saying, ok, yeah, I did that. Same problem.

jamesnmandy said:
I don't think they can tell if you did anything or not......in my experience its a matter of waiting and then saying, ok, yeah, I did that. Same problem.
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they can't but I was told they know the last time you did a *228 prl reset, my phone didn't successfully complete it (don't know why) and I was immediately transferred cuz she probably thought that was the problem
blazing through on my VZ Droid Charge

Anyone have any experience returning phones with physical damage? I have a cracked screen, phone works fine and I did talk to them a long time ago about the issue so it should show up in the account. Do I have a shot?

Why do people hate refurbished phones?

I've been lucky enough to have never needed my phone replaced and I've had over 30 or 40 phones thanks to connections at best buy.
My question is why do people hate them? Obviously your "brand new" (and i use parentheses because people think a 8 month old phone doesn't deserve a refurbished one as a replacement) has the exact same chance of not working properly. I can understand one month old but anything past that is not new anymore.
Sent from my Nexus S 4G using XDA Premium App

I think part of the issue with phones is that people don't want something that someone has had pressed against their cheek or stuffed in their pocket for the past few months.
This is apart from the obvious fact that a refurb it may still be broken.
I have personally had very good luck with refurbed cameras.

DirtyShroomz said:
I've been lucky enough to have never needed my phone replaced and I've had over 30 or 40 phones thanks to connections at best buy.
My question is why do people hate them? Obviously your "brand new" (and i use parentheses because people think a 8 month old phone doesn't deserve a refurbished one as a replacement) has the exact same chance of not working properly. I can understand one month old but anything past that is not new anymore.
Sent from my Nexus S 4G using XDA Premium App
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Honestly, because I've never received a refurbished phone that didn't fail on me within a month.
I don't care if it's "refurbished" or "new" I just want it to work 100% and not fail on me.

I'm inclined to agree that after a certain point you aren't really 'deserving' of a brand new device. I think it's simply the fact that the device isn't 'brand new and out of box' and has been 'handled.' I guess I can sort of understand why people might have a problem with it, but if it works and isn't entirely flawed in some manner, then what is the problem? I had 2 refurbished PS3's die on me in a year. Obviously I got 'lucky.' In that regard I understand why someone would be hesitant to get one. But more often than not refurbs actually work as intended. Shocking. But the practice is a tried and relatively true one.

I think you should get a freebee.. one free new phone. Anything after that.. refurbished
sent from a 3d fone

I just activated my refurbished phone. It took Sprint a month to get one for me. This one doesn't charge at all. The store said it would take at least a week to get me another one. When I asked what I should do about my phone in the meantime, the employee told me I could bring my phone into the store everyday to have them charge it. He was serious.
The icing on the cake is that they won't call when the new phone comes in. I'm supposed to call them everyday and ask if it's there. But the store doesn't ever answer their phone! After going through the phone tree twice, it just says "Sorry, all reps are busy, please make an appointment online." Somehow this is the only store in all of San Francisco that can even do replacements. I ****ing hate Sprint. [/RANT]

notown775 said:
I think you should get a freebee.. one free new phone. Anything after that.. refurbished
sent from a 3d fone
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I think you should have to get a refurbished phone, then if that fails you should be allowed a new one.
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DirtyShroomz said:
I've been lucky enough to have never needed my phone replaced and I've had over 30 or 40 phones thanks to connections at best buy.
My question is why do people hate them? Obviously your "brand new" (and i use parentheses because people think a 8 month old phone doesn't deserve a refurbished one as a replacement) has the exact same chance of not working properly. I can understand one month old but anything past that is not new anymore.
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From what I have expierenced, refurbished phones are rarely problem free. Thus causing people to question refurb phones and the quality control that goes into refurbishment.
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ioos said:
I just activated my refurbished phone. It took Sprint a month to get one for me. This one doesn't charge at all. The store said it would take at least a week to get me another one. When I asked what I should do about my phone in the meantime, the employee told me I could bring my phone into the store everyday to have them charge it. He was serious.
The icing on the cake is that they won't call when the new phone comes in. I'm supposed to call them everyday and ask if it's there. But the store doesn't ever answer their phone! After going through the phone tree twice, it just says "Sorry, all reps are busy, please make an appointment online." Somehow this is the only store in all of San Francisco that can even do replacements. I ****ing hate Sprint. [/RANT]
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Call tech support and tell them your situation and they can send you one over the phone. I have the same problem in the southbay. The store always has at least a 45 min wait before you can even get help and they never answer their phone.
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Rem3Dy said:
Call tech support and tell them your situation and they can send you one over the phone. I have the same problem in the southbay. The store always has at least a 45 min wait before you can even get help and they never answer their phone.
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You mean sorta like download a new one?? Gotta love Sprint's technology

Will they send you a phone if they can't verify the issue? Is there a specific support number you call?

I've never received a replacement "over the phone", it has always taken overnight.
Refurb'd phones are put back together poorly IMO, my wife got a replacement that started to seperate from the case, we complained, they sent a "New" EVO the next day.
I have two refurb'd that are just fine though, we have 8 EVO's.

{ParanoiA} said:
You mean sorta like download a new one?? Gotta love Sprint's technology
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Really? I knew the level of intelligence on XDA was going downhill.......
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Jim M said:
I've never received a replacement "over the phone", it has always taken overnight.
Refurb'd phones are put back together poorly IMO, my wife got a replacement that started to seperate from the case, we complained, they sent a "New" EVO the next day.
I have two refurb'd that are just fine though, we have 8 EVO's.
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The term over the phone refers to the fact he can get a replacement by speaking to someone over the phone instead of having to deal with the situation he has at his local sprint store.
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ioos said:
Will they send you a phone if they can't verify the issue? Is there a specific support number you call?
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Yea they will. You should be honest about the problem because if you lie and sprint determines there is no issue with they phone they can charge you an additional amount.
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Sprint has questionable refurbishment techniques. I've been told that the whole process is outsourced. I've read a lot about people getting refurbished phones that have known problems, like screen separation and bright spots on the screen. In many cases, it seems likely that those are the reasons why the phone was returned in the first place, and their refurbishing does not take care of the issue for which the phone was returned.
That said, I used to be on a Centro, and I went through three new ones before I ended up with a refurb. The refurb lasted a hell of a lot longer than the new ones. The only problem with it is that it was kind of gross when I got it. It had smudges and one of the buttons was a little cracked. But the phone itself worked great for the year and a half that I used it.
And yea, there's the gross factor too. Who knows who had their face pressed up against my refurb phone. Ick.

I don't like the idea that it could have been thumped around, and only the most obvious failing component was replaced, leaving you with a "ready to break" phone. That being said, I've never actually had a problem with a refurbished unit, (phone or other). All in the head I guess.
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usmaak said:
Sprint has questionable refurbishment techniques. I've been told that the whole process is outsourced. I've read a lot about people getting refurbished phones that have known problems, like screen separation and bright spots on the screen. In many cases, it seems likely that those are the reasons why the phone was returned in the first place, and their refurbishing does not take care of the issue for which the phone was returned.
That said, I used to be on a Centro, and I went through three new ones before I ended up with a refurb. The refurb lasted a hell of a lot longer than the new ones. The only problem with it is that it was kind of gross when I got it. It had smudges and one of the buttons was a little cracked. But the phone itself worked great for the year and a half that I used it.
And yea, there's the gross factor too. Who knows who had their face pressed up against my refurb phone. Ick.
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I've seen as many new Evo's that had the screen separation issues, charger issues etc etc. I can see there being a bit more of a chance that a refurbished device isn't going to be up to par. I like the idea of maybe a new device and every device following is a refurb. As for the dirty screens ... maybe that's how I caught that face tattoo known as cheek herpes. :debbiedownerface:
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Riding the white pony?
Rem3Dy said:
The term over the phone refers to the fact he can get a replacement by speaking to someone over the phone instead of having to deal with the situation he has at his local sprint store.
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Well... DUH, some people have no sense of humor, must be due to lack of root... I dunno.

So far only on my first refurb from August last year. So far so good (knocks wood). My launch day (002)Evo's 4G got up, and gone (radio was shot). The refurb is a launch day 003. As with anything you put in contact with your body for the first time you should wipe it down first even if new(some of the toxic chemicals used in production are rather nasty).