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I just bought a used phone with a broken void sticker covering a screw. I didn't notice it at the time I bought it, but I'm wondering if there is a place I can find a replacement void sticker for my 8525. I'm concerned that if my phone breaks, warranty won't cover it if void sticker is broken. I know this sounds unethical. But thanks
Where did you buy it from?
fishfood35 said:
I just bought a used phone with a broken void sticker covering a screw. I didn't notice it at the time I bought it, but I'm wondering if there is a place I can find a replacement void sticker for my 8525. I'm concerned that if my phone breaks, warranty won't cover it if void sticker is broken. I know this sounds unethical. But thanks
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What warranty ?
You bought it used, so you don't have a warranty
The white sticker on the back of my mytouch 3g says void but i never got it wet or anything... does the phone ship like dat telling you not to wet that part or is my warrranty just void?
p.s sticker is on the bottom right
if you're talking about the stick over the bottom right hand side screw, then yes, it ships like that.
it basically says that your warranty is void if you damage that sticker.
This is a real problem in terms of warrantys and OTAs. It is a complete pain, and I hope it isn't ever included again (or that they only enable it after you enable and download Knox)
As it is, I will still get a note 3, and as I always have my phone insured, it shouldnt be a problem if I brick it, as it is always quicker and easier to get it replaced via insurance anyway.
No. Efuse counter is hardwarebased. Imagine a littel Chip which explodes when counter gets from 0x0 to 0x1. So only option is to replace the chip.
Gesendet von meinem SM-N9005 mit Tapatalk
Well right now we have no definite proof that it is indeed an eFuse, only speculation.
Give the scene more time, they will figure it out.
I think its not an efuse
HitBobLer said:
This is a real problem in terms of warrantys and OTAs. It is a complete pain, and I hope it isn't ever included again (or that they only enable it after you enable and download Knox)
As it is, I will still get a note 3, and as I always have my phone insured, it shouldnt be a problem if I brick it, as it is always quicker and easier to get it replaced via insurance anyway.
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There may be a European law in that Samsung have to prove that what you did to trip knox really did 'break' the phone.
By law modifying your phone does not void warranty.
safereg said:
I think its not an efuse
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Samsung says it's an eFuse: https://www.samsungknox.com/en/blog...ox-enabled-devices-and-knox-warranty-void-bit
MystaMagoo said:
There may be a European law in that Samsung have to prove that what you did to trip knox really did 'break' the phone.
By law modifying your phone does not void warranty.
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EU Directive 1999/44/EC says that the software modification needs to cause the hardware failure to void your warranty, but it's vague about who carries the burden of proof.
rogier666 said:
Samsung says it's an eFuse: https://www.samsungknox.com/en/blog...ox-enabled-devices-and-knox-warranty-void-bit
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Yeah, we need proof.
Exynos can have it reset. Qualcomm no. Efuses are one time programmable. You can't "unblow" an efuse.
exploding?
Um, To the best of my knowledge, e_fuse are are field programmable hardware, not exploding chips. I also know that the warranty center than reset the flag on serviceable trade ins that people surrender. This for a fact from my days at t-mobile, talking to samsung on the phone. People actually send back working phones to recycle, and I had a customer who was worried about having a pre-tripped counter with a refurb. We called, and they told us that if a refurb comes in with 0x1, they can return it to 0x0. More likely than not, the reset path is on a circuit through a service port or sim slot. I've cross posted the bounty the 2600ers. Even if it were akin to a fuseable link, the odds of it being physically impossible to spoof or repair is unlikely.
Above may be true but so far its unfixable for users .
Many of the best development guys have dropped any further investigation .
The how the flag is reprogrammed is yet to be discovered and we are three years down the line with Knox .
Spoofing the knox warranty bit should be no problem if you can play with the code that sends the knox flag to the screen. Software can always misrepresent hardware status.
Repairing a blown efuse is something different.
Samsung says it's an eFuse and that replacing hardware is the only way to reset the knox flag. Why would Samsung repeatedly lie about that on its own site and risk lawsuits from its paying corporate customers if it turns out reversible after all?
Samsung wrote:
an e-fuse will be burned to indicate that a non-KNOX kernel image has been loaded to the device.
[...]
"It is a one-time programmable bit in e-fuse, which can only be turned from “0” to “1” (i.e. burned)."
[...]
There is no way to reverse the Warranty Bit without replacing the Printed Board Assembly (PBA), a hardware component, on the device.
[...]
The KNOX warranty bit is a onetime programmable fuse that signifies whether the device has ever been booted into an unapproved state. If the Trusted Boot process detects that nonapproved components are used, or if certain critical security features such as SELinux are disabled, it sets the fuse. Thereafter, the device can never run Samsung KNOX, device access to the DUHK and DRK in the TrustZone Secure World is revoked
[...]
If the Warranty Bit is fired, the device displays KNOX WARRANTY VOID: 0x01.
If that is the case, unfortunately there is no way to revert the Warranty Bit and KNOX won't work on this device.
The only way to get the device back to its original settings is to replace the PBA (Printed Board Assembly) on the device; hardware replacement will be required.
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Hey guys!
So I got my Nexus 5X 2 days ago and although I have a yellow screen problem (for which I am getting replacement very soon), I am extremely happy to have it!
A habit I have with every Nexus device is to unlock the bootloader and root it on the first day. What worried me here, however, is the recent suspicious information that the QFuse built in the chip "blows up" upon unlocking the bootloader, leaving a permanent, irreversible tamper mark.
Today, upon contacting a Nexus Specialist regarding my yellow screen replacement, I was tempted and finally did ask about this issue. What I got as an answer confirmed my belief and I am sharing it here with you: unlocking the bootloader & blowing the QFuse does NOT void your warranty.
Of course, chat proof is attached to this post.
I hope this motivates everybody here to start using their Nexus devices the way they are meant to be used!
All the best,
Victor
There isn't a QFuse on the N5X, from what I've heard, or at least no mention of it on the bootloader, like there is on a 6P.
Good to know either way!
PhoenixTank said:
There isn't a QFuse on the N5X, from what I've heard, or at least no mention of it on the bootloader, like there is on a 6P.
Good to know either way!
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What I read is that all new Snapdragon processors are manufactured with a QFuse in them, whether used or not. The bigger question is whether they are even used for bootloader unlock checks in the first place.
I hate how people are always terrified about "voiding their warranty".
Two things in LAW that need to be made very clear;
1) ANY clause of a contract that is in contradiction with LAW is ITSELF void. What this means, is if the sales contract specified in the warranty says that "X voids the warranty" and it is NOT LEGAL for them to void the warranty on the basis of X, then regardless of what the warranty claims, the warranty is NOT void.
2) Anything modified by the user CANNOT blanket void the entire warranty. It can only void the warranty on aspects that are actually impacted by what the user modified. I.e., if you change the software, then the buttons fall out, the warranty is STILL VALID on the buttons.
3) Anything that is NORMAL FUNCTION of the device cannot void the warranty. I.e., these phones have unlockable bootloaders. They are DESIGNED to be unlocked. It is ILLEGAL for them to deny warranty claims on the basis of unlocking the bootloader.
doitright said:
I hate how people are always terrified about "voiding their warranty".
Two things in LAW that need to be made very clear;
1) ANY clause of a contract that is in contradiction with LAW is ITSELF void. What this means, is if the sales contract specified in the warranty says that "X voids the warranty" and it is NOT LEGAL for them to void the warranty on the basis of X, then regardless of what the warranty claims, the warranty is NOT void.
2) Anything modified by the user CANNOT blanket void the entire warranty. It can only void the warranty on aspects that are actually impacted by what the user modified. I.e., if you change the software, then the buttons fall out, the warranty is STILL VALID on the buttons.
3) Anything that is NORMAL FUNCTION of the device cannot void the warranty. I.e., these phones have unlockable bootloaders. They are DESIGNED to be unlocked. It is ILLEGAL for them to deny warranty claims on the basis of unlocking the bootloader.
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I actually enjoyed reading this. I've never been really familiar with these laws and I am a bit relieved knowing the above information. Thanks!
doitright said:
I hate how people are always terrified about "voiding their warranty".
Two things in LAW that need to be made very clear;
1) ANY clause of a contract that is in contradiction with LAW is ITSELF void. What this means, is if the sales contract specified in the warranty says that "X voids the warranty" and it is NOT LEGAL for them to void the warranty on the basis of X, then regardless of what the warranty claims, the warranty is NOT void.
2) Anything modified by the user CANNOT blanket void the entire warranty. It can only void the warranty on aspects that are actually impacted by what the user modified. I.e., if you change the software, then the buttons fall out, the warranty is STILL VALID on the buttons.
3) Anything that is NORMAL FUNCTION of the device cannot void the warranty. I.e., these phones have unlockable bootloaders. They are DESIGNED to be unlocked. It is ILLEGAL for them to deny warranty claims on the basis of unlocking the bootloader.
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Good luck on actually having any company go along with that. And actually yes, they can void the warranty if you do something that the warranty says you can't do. Go ahead and send back a device for warranty repair that is rooted, has an unlocked boot loader, custom ROM, custom kernel, etc and see how far you get.
Well spring for the nexus protect and if you brick your phone, take it for a swim before sending it in.
Thanks for sharing the screenshots, OP. I'm glad their policy hasn't changed.
Pandages said:
Thanks for sharing the screenshots, OP. I'm glad their policy hasn't changed.
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this is the beauty of credit cards. simply go and purchase a brand new phone and then dispute the charge on your card saying they are not honoring warranty on the new phone and you will win the dispute in yoru favor and get your money back.. just make sure your buying the phone from the manufacture/google so your ****ing over the right company =)
Hi,
I realised there is quite some uncertainty regarding which actions void the warranty in which countries. Therefore, I want to start this thread and share my first-hand experience. Furthermore, I am willing to extend this thread to other regions if users contact me with their experience on which actions have an impact on warranty (or not).
Germany:
Unlocking bootloader: Will not void warranty.
Rooting phone: Will not void warranty.
Flashing CustomROM: Will not void warranty.
Justification: Personal experience.
Resource: Directive 1999/44/CE.
Proof of purchase: Not needed; just check the warranty here using your IMEI/serial number.