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Hello
I'm proud owner of TF300T for 1 day
When I unlocked bootloader I had to confirm that my TF is no longer under warranty.
Every dev here has statement in their post that flashing unofficial firmware will void your warranty.
Well, that's not entirely true. If you have purchased your device in EU, then you still have warranty even if it was flashed with unofficial ROM.
Quote:
"Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty. You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law6. If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well!"
More details on Matija Šuklje, FSFE Legal Coordinator and Carlo Piana, FSFE’s General Counsel state article:
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
Happy flashing
* FSFE= Free Software Foundation Europe is dedicated to the furthering of Free Software and working for freedom in the emerging digital society
When I've contacted Asus they've told me my warranty would become void after unlocking the bootloader. Do Asus have a voluntary warranty?
Sent from my R800i using xda-developers app.
Sent from my R800i using xda-developers app.
It's nice to be important, but it's more important to be nice.
Asus have statutory warranty 2 yers like everone else who is selling electronics in EU. They have to prove that device died becouse of your action and e.g power button cannot brake becouse you rooted tablet! If they refuse to RMA broken button becouse tab is rooted you can sue or report them to some org for protecting consumer rights.
Recently Apple was charged (or sentenced, I forgot) becouse they were selling "extended warranty" witch lasted 2 years. They are obligatory to have 2 years warranty anyway.
Helpdesk told you what he had to, becouse HQ ordered it and people beleive it becouse they don't know about this EU directive. What they say is valid for US and rest of the world, but not EU.
BTW, from about 2-3 weeks ago unlocking phone or tab locked by carrier (AT&T, Version ....) is in US criminal act. !
stenc55 said:
Asus have statutory warranty 2 yers like everone else who is selling electronics in EU. They have to prove that device died becouse of your action and e.g power button cannot brake becouse you rooted tablet! If they refuse to RMA broken button becouse tab is rooted you can sue or report them to some org for protecting consumer rights.
Recently Apple was charged (or sentenced, I forgot) becouse they were selling "extended warranty" witch lasted 2 years. They are obligatory to have 2 years warranty anyway.
Helpdesk told you what he had to, becouse HQ ordered it and people beleive it becouse they don't know about this EU directive. What they say is valid for US and rest of the world, but not EU.
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asus helpdesk in EU stated that the "warranty void" from unlocking counts only for software problems, if you discover an hardware defect they will still repair it under warranty (in USA and other countries this may vary as they have other customer protection laws).
but if you brick your tablet while flashing a rom meant for another device or something similar they wont cover you anymore - and well, why should they pay for your mess?
the unlocking basically works like those "warranty void if broken" seals that cover key screw on hardware devices - and those seals _ARE_ legal, if you break those you void your warranty as you cant anymore certify that the problem originated by a build defect instead of something you did.
BTW, from about 2-3 weeks ago unlocking phone or tab locked by carrier (AT&T, Version ....) is in US criminal act. !
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wrong, unlocking a phone carrier-lock is a criminal act, unlocking the bootloader to flash firmwares (what they call jailbreak on iphones) is still legal.
NixZero said:
asus helpdesk in EU stated that the "warranty void" from unlocking counts only for software problems, if you discover an hardware defect they will still repair it under warranty (in USA and other countries this may vary as they have other customer protection laws).
but if you brick your tablet while flashing a rom meant for another device or something similar they wont cover you anymore - and well, why should they pay for your mess?
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Agree. Confusion comes because they always say "warranty void" and not "software warranty void". They never mention that HW warranty still apply.
NixZero said:
the unlocking basically works like those "warranty void if broken" seals that cover key screw on hardware devices - and those seals _ARE_ legal, if you break those you void your warranty as you cant anymore certify that the problem originated by a build defect or something you did.
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Those seals are always legal. They prevent users to fiddle with HW. But HW only. They do not apply for SW.
NixZero said:
wrong, unlocking a phone carrier-lock is a criminal act, unlocking the bootloader to flash firmwares (what they call jailbreak on iphones) is still legal.
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That's what I wanted to say, but you said it more accurate.
I see there is a little confusion. This EU directive covers HW warranty, no matter in what state SW is. If user plays with SW then it's his fault if tab does a bootloop or if flashing goes wrong and one have 500€ brick. It's his fault. But if piece of HW is faulty they have to fix it even if tab is rooted and CM10.1 is installed. Problem is becouse they always say "warranty void" without specifying warranty for what? HW or SW? (SW does not have any warranty anyway)
stenc55 said:
I see there is a little confusion. This EU directive covers HW warranty, no matter in what state SW is. If user plays with SW then it's his fault if tab does a bootloop or if flashing goes wrong and one have 500€ brick. It's his fault. But if piece of HW is faulty they have to fix it even if tab is rooted and CM10.1 is installed. Problem is becouse they always say "warranty void" without specifying warranty for what? HW or SW? (SW does not have any warranty anyway)
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in some countries the consumer protection is really poor so they can do as they please, in EU its a lot stricter so probably if somebody pushes they would be forced to change their wording.
but there would need some flashy case and a lot of news coverage (like the wording in apple warranty that pushed users to buy their extra coverage even for the 2nd year that shoud be free, they got burned on that) and its not clear if its worth it as asus seem pretty helpfull when somebody asks
---------- Post added at 09:24 PM ---------- Previous post was at 09:22 PM ----------
stenc55 said:
That's what I wanted to say, but you said it more accurate.
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actually I've misread what you wrote, sorry.
NixZero said:
asus helpdesk in EU stated that the "warranty void" from unlocking counts only for software problems, if you discover an hardware defect they will still repair it under warranty (in USA and other countries this may vary as they have other customer protection laws).
but if you brick your tablet while flashing a rom meant for another device or something similar they wont cover you anymore - and well, why should they pay for your mess?
the unlocking basically works like those "warranty void if broken" seals that cover key screw on hardware devices - and those seals _ARE_ legal, if you break those you void your warranty as you cant anymore certify that the problem originated by a build defect instead of something you did.
wrong, unlocking a phone carrier-lock is a criminal act, unlocking the bootloader to flash firmwares (what they call jailbreak on iphones) is still legal.
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i have to add that its a crime to sell a locked phone in Belgium. Tho European court of justice stuck down this law, it is still in use and we got finned for it.
Hello guys
In many threads, I saw that unlocking the bootloader won't void the warranty but in the live chat they have a different opinion. Take a look at my conversation and what they told me (I'm Anastasios and motorola is the other guy)
Code:
Santhosh: Hi, my name is Santhosh. How may I help you?
Anastasios: Hello, I want to know about voiding the warranty. Does the warranty breaks if you unlock the bootloader?
Santhosh: I will do my best to help you with this. Before we move any further, would you please help me confirm your email, location and phone we are dealing with?
Anastasios: My email is tasos****@gmail.com, Location Greece and the phone is moto e 2nd gen 4g xt1524
Santhosh: Thanks for the information.
Santhosh: Yes unlocking the bootloader voids the warranty of the mobile.
Anastasios: But take a look here. http://fsfe.org/freesoftware/legal/flashingdevices.en.html
Anastasios: it says that unlocking the bootloader isn't a sufficient reason to breaks the warranty in the europe
Santhosh: Please go through the agreement details when you start the bootloader unlocking it clearly states the warranty void.
Anastasios: so, you say that the stuff the europe counsil decides are not of your bussiness. Here the official article about the rights of the consumer http://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:31999L0044&from=EN
Santhosh: Please go through the warranty policy information on this page.
Santhosh: https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a
Anastasios: Yeah, but you still did not gave me the wanted anwser. The Europe Laws say different things that you claim. So what shoud I do? Should I listen to the europe or to you (motorola)?
Santhosh: Only when you accept these conditions and go to the next page you can unlock the bootloader. Unlocking the bootloader voids the warranty of the mobile.
Santhosh: You can go through the legal terms here. https://motorola-global-portal.custhelp.com/ci/fattach/get/741421/1385047216/redirect/1/filename/Boot_revised.pdf
Anastasios: In every single site that it is for the unlocking part, claim that unlocking the bootloader won't void the warranty if you live in Europe. Is that wrong?
Santhosh: We request you check our official website conditions to unlock the bootloader.
Anastasios: ok then thanks.You won a thread in the XDA forum about how bad are you in terms of warranty and legal stuff. BYE
You have disconnected.
lol now tell me which company allow their users to unlock their bootloader without voiding the warianty?
first example, Sony:
Voiding the warranty
If you unlock the boot loader, you may void the warranty of your device and/or any warranty from your operator. See your device’s warranty statement for details. Additionally, due to the modified device software, Sony’s repair network will likely have to replace key components before it can properly test, repair and verify your device using our repair tools and software. Consequently, if Sony performs a warranty repair, Sony will likely charge you a significant service fee for the additional costs caused by your modification of the software.
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iks8 said:
lol now tell me which company allow their users to unlock their bootloader without voiding the warianty?
first example, Sony:
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I wont disagree but in the unlock threads it says that in Europe the warranty cant be broken that easy
correct.
The companys can write their own warranty rules of course.
But relevant is only what is given here by european and local country law if they sell stuff here.
So, the law overrules their own warranty if there are any differences, esp. in area of the private consumer.
In B2B contracts in contrast, the contract part like warranty can overwrite the llaw, as I once understood.
EB20XY said:
correct.
The companys can write their own warranty rules of course.
But relevant is only what is given here by european and local country law if they sell stuff here.
So, the law overrules their own warranty if there are any differences, esp. in area of the private consumer.
In B2B contracts in contrast, the contract part like warranty can overwrite the llaw, as I once understood.
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So If I unlock my moto I will have the warranty?
t-shock said:
So If I unlock my moto I will have the warranty?
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Depends on where you live. I had s4 with knox tripped. But phone completely died. Couldn't access anything except qcom usb. I'm 100% sure they still could look if it was tripped but I doubt the could say its your fault because you did something wrong.
Same was with my G3 just died but I don't know if I was rooted then.
Though blame people for unlocking bootloader to upgrade Motorola E 2nd Gen should not affect it (theoretically) since you flash their system which only hasn't reach your country. Well I'll see what they say about it. If it wasn't for the waterproof I Would risk it to fix the sim reader myself.
Now I won't so hope warranty will be cover this. Ill stay tuned. and yes I have my bootloader unlocked. And warranty should cover this up for two years.
Sent from my LG-D855 using Tapatalk
I've seen a few threads with people asking what the ramifications are of having knox tripped. I rooted my Note 4 as soon as I could and tried a few custom roms. I consistently had problems with bluetooth connectivity and gps tracking across stock, Cyanogen, and modified TW roms. I'd had enough and decided to send my phone to Samsung for repair citing these three issues:
1. Gps cannot determine my location accurately
2. Bluetooth audio skips/stops every few minutes on all devices
3. In one corner of screen there is a hairline crack but there doesn't appear to be any physical damage. It's hard to describe this but it wasn't from a drop. My best guess is pressure from accidentally sitting on it.
Unit was received and immediately sent back unrepaired due to Knox flag being tripped. I'm not really upset at that they wouldn't troubleshoot the gps and bluetooth. Those could be software and according to their terms i've modified that. I'm surprised they didn't email or call to offer a paid out of warranty service though.
Granted, I represent a sample size of 1 so keep that in mind.
* Unit was flashed to stock via Kies before being sent in for service.
Well, that's exactly what "Knox warranty void" flag is for... You can get it repaired through the store you bought it from if you are in EU though.
If you're in the European Union and your device falls faulty within the first 6 months, it is assumed it is a manufacturer's defect. Rooting your device does not void your warranty with the store because in order for the store to say "we cannot repair the device because it's been rooted" they have to have evidence that rooting the device was the direct cause of the malfunctions. If they refuse, threaten with Trading Standards and inform them that they're in breach of your statutory rights.
You should have a look at this: http://forum.xda-developers.com/android/general/samsung-knox-trigger-bothers-t3028728
Hello!
I need send my note 4 to warranty but I have KNOX WARRANTY VOID: 1
PLEASE, there are some way to clean this count for warranty reasons...??? (in note 2 was possible)
THANK YOU SO MUCH !
Carom3de said:
Hello!
I need send my note 4 to warranty but I have KNOX WARRANTY VOID: 1
PLEASE, there are some way to clean this count for warranty reasons...??? (in note 2 was possible)
THANK YOU SO MUCH !
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That's been patched and not possible that I've seen.
nine5raptor said:
That's been patched and not possible that I've seen.
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Thank you
speedyjay said:
If you're in the European Union and your device falls faulty within the first 6 months, it is assumed it is a manufacturer's defect. Rooting your device does not void your warranty with the store because in order for the store to say "we cannot repair the device because it's been rooted" they have to have evidence that rooting the device was the direct cause of the malfunctions. If they refuse, threaten with Trading Standards and inform them that they're in breach of your statutory rights.
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This. It's along the same lines of dealerships attempting to void warranties on modified cars when there are failures that are in no way due to the modifications. The main issue is all the runaround you may have to deal with to get the carrier or manufacturer to step up depending on whom you're dealing with.
Hey guys!
So I got my Nexus 5X 2 days ago and although I have a yellow screen problem (for which I am getting replacement very soon), I am extremely happy to have it!
A habit I have with every Nexus device is to unlock the bootloader and root it on the first day. What worried me here, however, is the recent suspicious information that the QFuse built in the chip "blows up" upon unlocking the bootloader, leaving a permanent, irreversible tamper mark.
Today, upon contacting a Nexus Specialist regarding my yellow screen replacement, I was tempted and finally did ask about this issue. What I got as an answer confirmed my belief and I am sharing it here with you: unlocking the bootloader & blowing the QFuse does NOT void your warranty.
Of course, chat proof is attached to this post.
I hope this motivates everybody here to start using their Nexus devices the way they are meant to be used!
All the best,
Victor
There isn't a QFuse on the N5X, from what I've heard, or at least no mention of it on the bootloader, like there is on a 6P.
Good to know either way!
PhoenixTank said:
There isn't a QFuse on the N5X, from what I've heard, or at least no mention of it on the bootloader, like there is on a 6P.
Good to know either way!
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What I read is that all new Snapdragon processors are manufactured with a QFuse in them, whether used or not. The bigger question is whether they are even used for bootloader unlock checks in the first place.
I hate how people are always terrified about "voiding their warranty".
Two things in LAW that need to be made very clear;
1) ANY clause of a contract that is in contradiction with LAW is ITSELF void. What this means, is if the sales contract specified in the warranty says that "X voids the warranty" and it is NOT LEGAL for them to void the warranty on the basis of X, then regardless of what the warranty claims, the warranty is NOT void.
2) Anything modified by the user CANNOT blanket void the entire warranty. It can only void the warranty on aspects that are actually impacted by what the user modified. I.e., if you change the software, then the buttons fall out, the warranty is STILL VALID on the buttons.
3) Anything that is NORMAL FUNCTION of the device cannot void the warranty. I.e., these phones have unlockable bootloaders. They are DESIGNED to be unlocked. It is ILLEGAL for them to deny warranty claims on the basis of unlocking the bootloader.
doitright said:
I hate how people are always terrified about "voiding their warranty".
Two things in LAW that need to be made very clear;
1) ANY clause of a contract that is in contradiction with LAW is ITSELF void. What this means, is if the sales contract specified in the warranty says that "X voids the warranty" and it is NOT LEGAL for them to void the warranty on the basis of X, then regardless of what the warranty claims, the warranty is NOT void.
2) Anything modified by the user CANNOT blanket void the entire warranty. It can only void the warranty on aspects that are actually impacted by what the user modified. I.e., if you change the software, then the buttons fall out, the warranty is STILL VALID on the buttons.
3) Anything that is NORMAL FUNCTION of the device cannot void the warranty. I.e., these phones have unlockable bootloaders. They are DESIGNED to be unlocked. It is ILLEGAL for them to deny warranty claims on the basis of unlocking the bootloader.
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I actually enjoyed reading this. I've never been really familiar with these laws and I am a bit relieved knowing the above information. Thanks!
doitright said:
I hate how people are always terrified about "voiding their warranty".
Two things in LAW that need to be made very clear;
1) ANY clause of a contract that is in contradiction with LAW is ITSELF void. What this means, is if the sales contract specified in the warranty says that "X voids the warranty" and it is NOT LEGAL for them to void the warranty on the basis of X, then regardless of what the warranty claims, the warranty is NOT void.
2) Anything modified by the user CANNOT blanket void the entire warranty. It can only void the warranty on aspects that are actually impacted by what the user modified. I.e., if you change the software, then the buttons fall out, the warranty is STILL VALID on the buttons.
3) Anything that is NORMAL FUNCTION of the device cannot void the warranty. I.e., these phones have unlockable bootloaders. They are DESIGNED to be unlocked. It is ILLEGAL for them to deny warranty claims on the basis of unlocking the bootloader.
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Good luck on actually having any company go along with that. And actually yes, they can void the warranty if you do something that the warranty says you can't do. Go ahead and send back a device for warranty repair that is rooted, has an unlocked boot loader, custom ROM, custom kernel, etc and see how far you get.
Well spring for the nexus protect and if you brick your phone, take it for a swim before sending it in.
Thanks for sharing the screenshots, OP. I'm glad their policy hasn't changed.
Pandages said:
Thanks for sharing the screenshots, OP. I'm glad their policy hasn't changed.
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this is the beauty of credit cards. simply go and purchase a brand new phone and then dispute the charge on your card saying they are not honoring warranty on the new phone and you will win the dispute in yoru favor and get your money back.. just make sure your buying the phone from the manufacture/google so your ****ing over the right company =)
Hey,
I wonder how Samsung handles the KNOX Warranty void 0x1 cases (e.g. thats when youre rooted)? Is it really that bad? Does anybody had issues with it because of that?
Kind Regards,
Twan
I don't think it would void the warranty for a hardware failure, but have no personal experience to support that.
Previous answers to this question show that it varies country to country depending on consumer laws. In australia for example it is the retailer not the manufacturer bearing responsibility to the purchaser for faults (the retailer is not allowed to evade responsibility) and rooting makes no difference.
timrichardson said:
Previous answers to this question show that it varies country to country depending on consumer laws. In australia for example it is the retailer not the manufacturer bearing responsibility to the purchaser for faults (the retailer is not allowed to evade responsibility) and rooting makes no difference.
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Hey,
Not that I disagree with your explanation, but the consumer still has the right to seek a remedy through the manufacturer directly. Depending on which retailer you are using sometimes it will be easier to deal with Samsung directly.
I know through experince that dealing with Apple for example is way more better than any retailer. I haven't experienced Samsung warranty as of yet through them but I hope they have a similar philosophy as Apple when it comes to customer relations.
With regards to the OP's question, in Australia it would be very unlikely for a warranty claim to be rejected based on rooting your device. Bearing in mind that the warranty claim is not as a direct result of your rooting. Even if you had a cracked screen and wanted to claim a warranty on an entirely untreated matter such as Bluetooth not working etc as long as your direct actions have not caused the issue than your warranty would/should be honoured.
Sent from my SM-G935F using Tapatalk
Rooting doesn't void warranty just uproot it before you send it. Talked to the head of marketing that's what he said. It doesn't make sense anyway. Knox is a corporate warranty for data
skivnit said:
Rooting doesn't void warranty just uproot it before you send it. Talked to the head of marketing that's what he said. It doesn't make sense anyway. Knox is a corporate warranty for data
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But rooting affects the KNOX counter to Warranty 0x1 so i guess it was void, thats also what they say at the chat and the twitter... so i dont know what to believe.
In the U.S., the Magnason Moss Warranty Act prohibits manufacturers from arbitrarily denying warranty coverage. They need to show that something you did caused the problem in order to deny coverage. It would be pretty hard to claim that triggering the Knox bit caused your screen, or a memory chip, or the battery to fail.
That said, if the manufacturer does deny warranty coverage, you have to demonstrate they're wrong. You could file a complaint with consumer protection agencies, or file suit, but the onus is on you to prove your argument, not the manufacturer.
Yes, but i am living in the Netherlands so that could be different. Should i call them about this? I dont want my warranty to get void already.