Database Users

data connect = incoming calls straight to VM

so i just noticed this today (i have the leaked ROM installed) that when i am using the web or checking my email if someone calls they go straight to my voice mail -- i haven't had the phone long enough to know if this is how it is supposed to be or not. Is there a way to get to cancel the data connection and show me someone is calling?

ikemiller2662 said:
so i just noticed this today (i have the leaked ROM installed) that when i am using the web or checking my email if someone calls they go straight to my voice mail -- i haven't had the phone long enough to know if this is how it is supposed to be or not. Is there a way to get to cancel the data connection and show me someone is calling?
Click to expand...
Click to collapse
Wow -- what a kewl feature!
What phone/provider and rom do you have?

quantumforce1 said:
Wow -- what a kewl feature!
What phone/provider and rom do you have?
Click to expand...
Click to collapse
no, not really, at least not for those of us who use push email, since it maintains a constant data connection to the exchange server

http://forum.xda-developers.com/showthread.php?t=351797&highlight=EVDO

Rudegar said:
http://forum.xda-developers.com/showthread.php?t=351797&highlight=EVDO
Click to expand...
Click to collapse
well i read through that and tried what they mentioned but i couldn't get it to drop the data when a call came in.
btw, i'm on Sprint, and no EVDO where i am at so only 1x.

but as i mention in the thread
"i believe that all issues with cellphone internet blocking or being disabled when one recieve a call is purely an issue
with old and poor quality equipment of the cellphone operator in the area"
many old gsm and aparently american cellphone networks too
suffer from not being able to handle both network and calls at the same time
it's an issue in the operator end not the phones

yeah after three emails with sprint (i think most of their CS people are brain dead) they finally told me that it is how it works, no way around it.
one told me that calls go to voice mail when you don't have enough signal -- totally irrelevent to this issue
one told me it was a technical problem with my phone and said i should bring it to a sprint store to get a tech to look at it
and finally after *****ed at them sayint that people (that i assume) don't work for sprint know more about this (thanks Rudegar for your responces) then they do, they finally just came out and said that, yeah this is how it is and there isn't anyway around it.
it seems that this is a better place to get answers then emailing sprint --- although i should have realized that from the beginning, i won't make that mistake again.

well i guess your question has been answered, but figure id add my 2 cents...
it works like this only in EV-DO areas not on 1x....
my ring through works perfectly fine when a call or text comes in, it discconects allows me to do what i want, then it automatically reconnects back to data..

Call Forwarding Icon in Task Bar...ARGHHHH

how do i get rid of it, everytime i restart the phone, it comes back...its pissing me offfff LMAOOO HAHA....please anyone...help meeee

Did you ever figure this out?
I'm having this problem too since the latest rom upgrade. Seen a few others with the same problem after upgrading as well. I'm using ATT US X1a rom1.03.948.8.
I've tried a hard reset, swapping the sim out (as mentioned in another thread), using forwarding cancel codes (##62#), and obviously the normal call forwarding settings on the phone. It clears up the problem for a few soft resets, then it comes right back again.

call forwarding..
you seem to have call forwarding turned on.
Phone - Menu - Settings - services - call forwarding - get settings
there you will have all these type of settings like forward to number with no answer and also forward all calls.. just uncheck them all i guess.
Thanks
daniel

In NAM on AT&T, call forwarding is always turned on for something. Normally, it's turned on only for no answer and unreachable.
The phone should not show the call forwarding icon when these are the only services activated.
I don't understand how or why it happens, but I will occasionally get the call forward icon showing when I have nothing special turned on.
It will eventually go away, usually after I've had to power the device for some reason. Note, however, that it will not necessarily go away if I power the device to the specific purpose of removing the call forwarding icon.
I've never figured out what makes it show or why it goes away.
Lucky for me, I'm not too troubled by it.

Hmm
I think this problem is carrier related, (carriers have control over your call forwarding) because I have had this problem on many different phones from different manufacturers over the years. Not on my Xperia yet though.

Thanks for the replies. As stated in the earlier post, I have already tried unchecking, rechecking etc. As soon as it connects to the network it goes away. It seems to be an issue with the newest rom though as the previous rom does not have this issue at all (for me at least).
Call forwarding is definitely on the carrier side, but as soon as the phone connects to the network to pull call forward settings, it will always change the icon to the correct status (ie icon is there when forward all calls is on and not when it's not), which tells me that it's probably an issue with the rom, not the carrier. You're right about the settings George, but unfortunately I do use call forwarding from time to time and need to know when its truly on or off .
I've tried tweaking the cf values in the registry as well at hklm\software\htc\phone without any luck.

The call forwarding icon is also showing on my X1 I am on Orange UK.
I guess it can't be fixed.

Guys in US with AT&T.
I've got this issue that might be stupid but I suffer from it really bad. Everytime I get a new voice message, a text comes in with weired notes (which I know is for the phone to notify me) but I have to delete the sucker everytime. Or everytime I am in the voice box, it sends me another txt for deletion/
How can I get rid of this?
Do you guys have a good visual voice message system installed?
AT&T doesn't support any other phones except what they sell. AHhh
Thank you all.

Oddly enough my problem went away. I still think it's a ROM issue. I was playing with some other roms and eventually ended up flashing back to NAM R2AA008 (1.03.948.8). Restored my old config with full SPB backup and I haven't had the problem since.
I'm guessing that "if" it was a settings issue, the backup would've just recreated the issue. Plus hard resets didn't make the problem go away either. I even tried changing to a new sim as some people tried in other posts. But completely reflashing the rom seems to have done the trick for me at least.
The only difference that I can see is that I did the first update through SEUS. All the other flashes were done the old fashioned way. Not saying this would work for others, but it's been gone for weeks now for me.

Solution
Dial ##21# on the X1.
The "Call Forwarding" icon will disappear on the top bar of your X1. But, it won't affect your call fwd settings in the operator's mobile system.

P.S. I mean it won't change the call fwd settings defined by operator in the mobile system, e.g. no answer and the call will be directed to voice mail system.
##21# is the function code to cancel call fwd setup by your phone. If you did setup some call fwd scenarios on your phone, the call fwd icon will be displayed as an indicator for call forward is active.
For the purpose of just get rid of the icon right after power on or soft reset the phone, I think it is a simple solution.

minglee said:
Dial ##21# on the X1.
The "Call Forwarding" icon will disappear on the top bar of your X1. But, it won't affect your call fwd settings in the operator's mobile system.
Click to expand...
Click to collapse
I think most of the people having this problem on the thread are referring to a strange bug that seems to be affecting a small percentage of users. I've seen the same problem posted on a few other sites/threads as well. It doesn't really have to do with call forwarding being on at all, it's just that the icon is there. Using the forward codes or forcing an update will make it go away temporarily, but for me it kept eventually coming back no matter what I did. When my phone had the problem, I tried 21, 69, 67, 61. None of them made the issue go away permanently.

My X1 has this kind of problem as well. It is the problem from X1 itself, maybe the X1 can not log into the 2G or 3G network very well.

Nimche said:
Guys in US with AT&T.
I've got this issue that might be stupid but I suffer from it really bad. Everytime I get a new voice message, a text comes in ....
Click to expand...
Click to collapse
Whoa. LOL... I haven't seen this since the old Synergy Motorola days when we were all fascinated with foreign firmware.
I do not have this issue with the generic NAM or generic UK ROM in their latest iterations.
I guess the first thing anybody would normally suggest is to make sure you're on one of these ROM.

elite-fusion said:
how do i get rid of it, everytime i restart the phone, it comes back...its pissing me offfff LMAOOO HAHA....please anyone...help meeee
Click to expand...
Click to collapse
This is a carrier related issues. Some carrier has 2G and 3G network that if the area is not covered by 3G network, Internal using forward to their own 2G network in order to let the phone work. It happen not just on the X1, It happen on all other WM base phone I have before. However, if your carrier has only a single network whether it is 2G or 3G. This forward logo will go away. Good example. the 3 mobile Network in Hong Kong has 2G and 3G separate and on my X1, which use the 3 mobile has the forward logo all the time but on my Touch HD, I use the Smartone network which have a combine 2G and 3G network and you never see the forward logo.

Just so you know, same problem here.
The solution? I heop someone makes a pretty version for the "Call forwarding" icon haha.

With the help of Bxsteez I have fixed this issue with the R2 rom always doing this...
WC

Since the last firmware update, I have the same icon showing up.
But there is a cure at least for US AT&T.........
Like it has been said before go to phone setting
Select Call Forwarding and hit the get setting button...
Once it retrieves the setting from AT&T net, the icon goes Bye-Bye!!
I have to do this every hard-reset or complete power down...
This what works for me...
Stuart

scl_electronics said:
Since the last firmware update, I have the same icon showing up.
But there is a cure at least for US AT&T.........
Like it has been said before go to phone setting
Select Call Forwarding and hit the get setting button...
Once it retrieves the setting from AT&T net, the icon goes Bye-Bye!!
I have to do this every hard-reset or complete power down...
This what works for me...
Stuart
Click to expand...
Click to collapse
Same here for T-mobile

Same problem on my X1 and I am using HK 3 network..

Call Forwarding on HTC TOUCH HD

I have a problem with my phone, sometimes I need to transfer an ongoing call to another phone and I do not want to have a conference. My service providers says I have all the rights to do it but I can not get it to work.
I have tried to use a conference and then haning up: result the calls are ended.
I have tried to push 4 and the telephone button but that does not work.
Please help me.

Xzuantoxic said:
I have a problem with my phone, sometimes I need to transfer an ongoing call to another phone and I do not want to have a conference. My service providers says I have all the rights to do it but I can not get it to work.
I have tried to use a conference and then haning up: result the calls are ended.
I have tried to push 4 and the telephone button but that does not work.
Please help me.
Click to expand...
Click to collapse
Hello,
Have you tried going to 'Start -> Settings -> Phone -> Services' and selecting call forwarding? there might be some options in there, but i cant remember it having an option to forward once you have accepted a call. You never know your luck though...

I needed that long time ago, but couldn't find the option for it. I thought the device doesn't support call forwarding! Thank you for pointing that out.

Help:Can't get my mxpe activated on Verizon prepaid with sim starter pack.

Yesterday I bought a $50 starter pack from Verizon prepaid to get a sim card because my last phone didn't use a Sim. So I go to the store to get help activating it. They told me that I'd need to call cs because they didn't provide support for prepaid. So I called & everything went well until the tech had me to restart the phone & try o make a call. All I got was a notice to reboot my phone because there was an error. So the cs guy transferred me to tech support where I spent almost 2 hours on the phone with a lady that wasn't able to get the phone working. She kept telling me the phone wasnt in the system, even though the 1st guy added it with no problem. She then wrote up a ticket to escalate the issue to an advanced department & says they should figure something out in 48hrs. In the meantime I asked if I whould be credited these 3 days that I paid for & won't actually have service, answer: no. Smh.
Additional info my phone now shows the Verizon network & level of service in status bar. However it sometimes says no sim, emergency calls only.
If anyone has any suggestions at all as to what I can do or say to them to get this fixed it would be greatly appreciated. Thank you in advance!

Did you try to do it online ? The website will see the imei number and should let you add it.
Sent from my XT1575 using Tapatalk

I tried doing it online first & when that didn't work I called. I've still not heard anything from the uber tech ppl @ Verizon. The lady I spoke with didn't give me the ticket #, blue I'm wondering if it was actually submitted.

This may or may not help, but I had a time trying to get my XPE activated on VZW last week. I tried to activate it online, on the phone with Verizon, at a Verizon store and finally at Best Buy. The only reason the Best Buy guy helped me is that he and his roommate had recently bought one so he knew it would work.
I think in the end what it was is that the I and others were putting in the IMEI instead of the MEID. The IMEI is one digit longer and you need to use the shorter number. The guy at Best Buy said something to that effect in passing, but I did not follow up with him on it. Try using the MEID by going to About Phone->Status->IMEI Info and using the MEID for activating.
Another thing to note - if you get the MEID by typing in *#06# into the dialer keypad, it brings up the longer number, even though it says it is the MEID, it is really showing you the IMEI. Hopefully this helps someone.

I'm glad to hear you were able to get yours activated! Trying the MEID is a good suggestion, but it didn't work. That's the # requested when you try to activate online. I'm going to spend a few hours on the phone with tech support today & see if they have figured out a solution.

Maybe try calling back at a different time. I was SO reluctant to buy this phone only because I KNEW I’d end up having to call Verizon and deal with the support line. Amazingly, the first lady I talked to knew exactly what phone I was using and got it working in seconds. I'm on unlimited & she did her due diligence in trying to convert me to a different plan (unsuccessfully).
My connection and speed has been miserable at best though… My APN settings were on global, I switched it to CMDA 2 days ago, the connection has gotten faster/better. It's still unreliable though, I don't think I live in an area THAT saturated with Verizon customers... still trying to find a solution for constant/good connection/speeds. I’m not doing anything that would put me in the throttled group either… just slow-garbage connection. Not completely happy with the phone yet. *Completely stock.
Edit: By "I" I mean, "My wife's". This phone was my attempt to convert her from Apple and this situation isn't helping at all.

The trick is to activate the sim card, then put it in the MXP. If you can borrow someone's Verizon phone (i.e. They put their sim in your MXP to free their phone) then you should have no problem getting Verizon to activate a free and clear Verizon phone. Once activated just swap sims back.
I buy/sell/trade phones all the time (had my sim in 3 today). The only time I've had an issue activating on Verizon is when I messed up my sim and only had a Sprint/unlocked Nexus 6 to use at the moment. It took me hours to get a tech to activate. Finally he pulled up an old IMEI from my account and used that phone to activate my sim.
Sent from my XT1575 using Tapatalk

I had trouble activating on prepaid aswell a store was nice enough to give me a sim card and I called and it took 2 representatives to activate and an old galaxy s3 meid I had laying around for some reason.

Jodsfk421 said:
Maybe try calling back at a different time. I was SO reluctant to buy this phone only because I KNEW I’d end up having to call Verizon and deal with the support line. Amazingly, the first lady I talked to knew exactly what phone I was using and got it working in seconds. I'm on unlimited & she did her due diligence in trying to convert me to a different plan (unsuccessfully).
My connection and speed has been miserable at best though… My APN settings were on global, I switched it to CMDA 2 days ago, the connection has gotten faster/better. It's still unreliable though, I don't think I live in an area THAT saturated with Verizon customers... still trying to find a solution for constant/good connection/speeds. I’m not doing anything that would put me in the throttled group either… just slow-garbage connection. Not completely happy with the phone yet. *Completely stock.
Edit: By "I" I mean, "My wife's". This phone was my attempt to convert her from Apple and this situation isn't helping at all.
Click to expand...
Click to collapse
Verizon can't legally throttle you based on your unlimited data and/or monthly usage. They can and will, however, throttle you if you're in a congested area. Every time we go to sporting events, shows, or any type of big event where hundreds of phones are pinging the same tower my service crawls. At my home (in the country) I don't even use WiFi because my phone runs circles around my 60 MBPS Charter WiFi (which rarely/never sees 60 MBPS).
Do you live in the city, an apartment, anywhere that's congested?
Also, in case you weren't aware your bill will be going up $20 per line for every unlimited line not currently under contract. The cut off to get under contract was 11/15 so my 2 lines will cost me an extra $40 on my next billing cycle.
EDIT - Not sure of the legality of them throttling unlimited users but Verizon did try to implement that. They caught so much flak from users and the FCC, they opted to increase monthly charges and only throttle the top 1% of data users on any given tower during periods of heavy use.
Sent from my XT1575 using Tapatalk

Had the same exact problem last weekend. Tried to do it online...wouldn't work. Went into the Verizon store and they couldn't do it either. They activated the sim in another phone, set up the account, then moved the sim to my phone and then ported my phone number over. Took almost two hours to get onto a prepaid plan.
This is only a problem if it's a new account/sim card. If you are pulling a sim from a previous phone, it goes smoothly.

magentacat said:
Yesterday I bought a $50 starter pack from Verizon prepaid to get a sim card because my last phone didn't use a Sim. So I go to the store to get help activating it. They told me that I'd need to call cs because they didn't provide support for prepaid. So I called & everything went well until the tech had me to restart the phone & try o make a call. All I got was a notice to reboot my phone because there was an error. So the cs guy transferred me to tech support where I spent almost 2 hours on the phone with a lady that wasn't able to get the phone working. She kept telling me the phone wasnt in the system, even though the 1st guy added it with no problem. She then wrote up a ticket to escalate the issue to an advanced department & says they should figure something out in 48hrs. In the meantime I asked if I whould be credited these 3 days that I paid for & won't actually have service, answer: no. Smh.
Additional info my phone now shows the Verizon network & level of service in status bar. However it sometimes says no sim, emergency calls only.
If anyone has any suggestions at all as to what I can do or say to them to get this fixed it would be greatly appreciated. Thank you in advance!
Click to expand...
Click to collapse
First of all the Pure may not work for pre-paid but it definitely works for post paid. However if you have it working then OK. As for your other issue try changing Settings > under Wireless & networks choose "More" > Cellular networks > Preferred network type > choose LTE/CDMA.
I used to leave mine on Global all the time until a few weeks ago I started getting a message similar if not the same as yours. Everything still worked OK but the error message would not go away no matter what I did...until I stopped using Global. Now I have not tested it recently to see if Global would work again but from reading about the Global setting it is really for when you are "global" that is, out of the country and roaming for a signal that can be used. While here in the USA as long as you have a decent signal for LTE/CDMA then no need for the phone to even try to connect. It should just do so automatically. Give it a try and report back.

[DISCUSSION] Verizon Prepaid and OnePlus 6T

Greetings,
Although there are already a few threads here on XDA about the experiences and difficulties of getting a Oneplus 6T fully functional on Verizon Wireless, the reason for creating THIS thread is the lack of information currently out there for Verizon Wireless PREPAID customers.
To sum up, simply popping a Verizon SIM into a 6T will often yield a phone that cannot receive SMS/MMS messages, despite the OnePlus 6T being Verizon- certified. There are a few ways to fix this, such as getting a savvy Verizon Tier2 customer service rep to enable or provision CDMA_Less on your account for that SIM.
What is currently not clear is whether such methods apply to Verizon PREPAID customers, who appear to be afterthoughts to Verizon customer care from my reading of many nightmare experience posted online.
This thread is for people who want to use the OnePlus 6T with Verizon Prepaid. To help others who are in the same Big Red boat, please post your experiences -- what worked, what didn't, etc.
The following links are for reference on this circumstance:
https://www.reddit.com/r/verizon/comments/9uizn1/oneplus_6t_activation_help_employees_help/
https://www.reddit.com/r/verizon/comments/9ur5mj/help_verizon_prepaid_oneplus_6t/

The process overall was a bit more difficult than Postpaid as I was told by the store rep that they had the option to enable CDMA-less on their end whereas with Prepaid it had to be done either via chat or through phone. Chat did not go anywhere for me.
Was chatting with the Verizon rep for 1+ hours and she tried to turn ON the CDMA-less feature which she did, but did not turn ON the HD-Voice. This made my calls not to go through but texts were working.
Went to the store and put in a brand new Verizon Prepaid SIM card, and was back to the same issue. No texts, only calls.
Called Verizon prepaid customer care and finally one knowledgable rep, tried and resolved the issue for me. He worked with me for about an hour. As per him, he did exactly what the chat rep did, except that he turned ON both the CDMA-less and HD-Voice feature. Also, since it kept showing both the SIM and the device were incompatible, he tried to associate the SIM/IMEI to a dummy and then turned ON CDMA-less + HD-Voice and then associated the actual SIM with the actual device IMEI. Throughout this whole process I had another phone with active line and the rep was on this line.
All in all, not a good experience. I'd think a device manufacturer would ensure such basic functionality of texting and calling would work perfectly fine with approved networks before shipping out the device. I guess not. Other than this issue, I'm happy with the device so far.

satpakCA said:
As per him, he did exactly what the chat rep did, except that he turned ON both the CDMA-less and HD-Voice feature. Also, since it kept showing both the SIM and the device were incompatible, he tried to associate the SIM/IMEI to a dummy and then turned ON CDMA-less + HD-Voice and then associated the actual SIM with the actual device IMEI.
Click to expand...
Click to collapse
Thanks for taking the time to post this....
Your experience in successfully activating Verizon Prepaid seems to correspond with one of the experiences linked in the OP wherein:
- The OP 6T IMEI was found "not compatible".
- Verizon Prepaid Care could NOT add the IMEI directly (unlike regular, postpaid Verizon care which could contact Engineering, sometimes 2-4 days, but sometimes immediately).
HERE'S THE ESSENTIAL WORKAROUND:
- The requirement of ANOTHER device (like a Pixel) IMEI that could be provisioned with CDMA_Less and HD-Voice. Once these features were successfully turned on for thisSIM
- The SIM could be added/associated with the OP 6T IMEI and then everything worked on Verizon Prepaid.
Out of curiosity, would you mind specifying the color, RAM, and storage capacity of your 6T? (It appears that different models of the 6T show up in Verizon's IMEI database)

reaper000 said:
Out of curiosity, would you mind specifying the color, RAM, and storage capacity of your 6T? (It appears that different models of the 6T show up in Verizon's IMEI database)
Click to expand...
Click to collapse
No worries. Midnight Black/8GB/128gb. MyVerizon app shows it as 8/256GB version and I did ask Verizon Rep to change it and he said he will try, but was happy that he got the texting working for me. So I left it there.

hmmm feels like joining AA meeting.
hi, my name is akmsr and i am a verizon prepaid customer with oneplus 6T. its been 3 days without working sms/mms even after three sessions of calls/chats. the crushing feeling of being the second step-child is worsening........

I have a Nexus 6P that I am upgrading. Could they add the CDMA less and HD voice to it and then I can just swap the SIMs and activate the OP6T?

ybbad? said:
I have a Nexus 6P that I am upgrading. Could they add the CDMA less and HD voice to it and then I can just swap the SIMs and activate the OP6T?
Click to expand...
Click to collapse
I would absolutely try that!
I'm about to try the same thing with an even older Nexus 6.
So If I were in your position, this is what I would do:
Once you have your Oneplus 6T in hand, ask Verizon Care to turn on CDMA-less and HD-Voice. You might have to walk into a corporate Verizon store or keep calling Care until you get someone knowledgeable. (I wouldn't do it before having the 6T in hand because it may be screw up service on your Nexus)
Or you try and do it yourself -- assuming as a Prepaid customer you have the same access to your account online that a Postpaid/regular Verizon customer does, per
https://forum.xda-developers.com/oneplus-6t/help/verizon-to-to-sms-t3863352/post78089729
Note: nothing mentioned about HD-Voice, which may be on by default for Postpaid customers.
Once CDMA-less and HD-Voice are turned on, then switch out the SIM to your 6T. If it works fully (calls, data, send AND receive text), great!
If it doesn't work fully, then call Verizon Care again to associate the SIM with your 6T IMEI.
Hope it works out for you, and let us know...

akmsr said:
hmmm feels like joining AA meeting.
hi, my name is akmsr and i am a verizon prepaid customer with oneplus 6T. its been 3 days without working sms/mms even after three sessions of calls/chats. the crushing feeling of being the second step-child is worsening........
Click to expand...
Click to collapse
Shouldn't need a support group, right?
But my experience with Verizon is that Prepaid customers are treated like unwanted stepchildren.
So support group it is.

akmsr said:
hmmm feels like joining AA meeting.
hi, my name is akmsr and i am a verizon prepaid customer with oneplus 6T. its been 3 days without working sms/mms even after three sessions of calls/chats. the crushing feeling of being the second step-child is worsening........
Click to expand...
Click to collapse
Unfortunately,right or wrong (definitely wrong) that's life w/pre-paid service:
1st to feel the effects of network prioritization & little to no meaningful customer care.

reaper000 said:
assuming as a Prepaid customer you have the same access to your account online
Click to expand...
Click to collapse
You don't. The online options are different. There's a "Change Device" option but if you try to switch online, you get an error message about an incompatibility between SIM and phone. You can switch using the automated prepaid customer support line but the texting problem occurs. Between the agents at the prepaid customer support calling center and online customer support chat, I have spent over five hours in the last 2 days trying to get it to work. I've explained that both CDMA_LESS and HDVOICE calling features need to be enabled. Either they fixed incoming SMS and ruined voice calling or reenabled voice calls but ruined incoming SMS.
I switched back to my old phone and SIM. Since my old phone is a Samsung S5 that takes a micro-SIM, I will try looking for the extra plastic I disposed of around the nano-SIM to make it a micro-SIM, re-enable the new SIM in the old phone, transfer the new SIM to Oneplus and see if that fixes it.

Nsane457 said:
You don't. The online options are different. There's a "Change Device" option but if you try to switch online, you get an error message about an incompatibility between SIM and phone.
...
I switched back to my old phone and SIM. Since my old phone is a Samsung S5 that takes a micro-SIM, I will try looking for the extra plastic I disposed of around the nano-SIM to make it a micro-SIM, re-enable the new SIM in the old phone, transfer the new SIM to Oneplus and see if that fixes it.
Click to expand...
Click to collapse
Thanks for the information, please let us know if your S5 (another device) workaround does the trick...
Good luck!

reaper000 said:
I would absolutely try that!
I'm about to try the same thing with an even older Nexus 6.
So If I were in your position, this is what I would do:
Once you have your Oneplus 6T in hand, ask Verizon Care to turn on CDMA-less and HD-Voice. You might have to walk into a corporate Verizon store or keep calling Care until you get someone knowledgeable. (I wouldn't do it before having the 6T in hand because it may be screw up service on your Nexus)
Or you try and do it yourself -- assuming as a Prepaid customer you have the same access to your account online that a Postpaid/regular Verizon customer does, per
https://forum.xda-developers.com/oneplus-6t/help/verizon-to-to-sms-t3863352/post78089729
Note: nothing mentioned about HD-Voice, which may be on by default for Postpaid customers.
Once CDMA-less and HD-Voice are turned on, then switch out the SIM to your 6T. If it works fully (calls, data, send AND receive text), great!
If it doesn't work fully, then call Verizon Care again to associate the SIM with your 6T IMEI.
Hope it works out for you, and let us know...
Click to expand...
Click to collapse
reaper000 said:
Thanks for the information, please let us know if your S5 (another device) workaround does the trick...
Good luck!
Click to expand...
Click to collapse
Nope. I'm done with Verizon. Switching in the next few days.
Verizon: Thank you for contacting the Verizon Wireless Chat Team. To better assist you please enter your question below.
You: Activate device
Verizon: All Chat reps are currently helping other customers. You'll be connected as soon as possible.
Marcus: Hi there! This is Marcus here, gladly chatting with you
Marcus: Thank you for contacting Verizon Prepaid Wireless Care!
Marcus: You reached the right person to help with the activation. I know how important this can be for you.
Marcus: Could you please confirm the phone number we are working on?
You: ***-***-****
You: Over the last 3 days I've talked to Verizon reps to get my Oneplus 6T to work with voice and incoming text messages. The only thing to try is to switch a new sim to my Samsung S5, enable CDMA_ROAM and HDVOICE, and then move the SIM to my Oneplus 6T.
Marcus: I see.
Marcus: Don't you worry, you reached the right person to check on the device and help getting it activated. I know how important this can be for you.
Marcus: For security purposes, would you please verify Account Security Code on file?
You: ****
Marcus: Thank you very much.
Marcus: May I please have the device ID (IMEI) and the SIM card number (ICCID) from the phone you would like activated. The IMEI and ICCID numbers can be found on the phone under Settings > About > Status.
Marcus: Nice phone by the way.
Marcus: I'm sorry. I haven't heard from you.
You: The IMEI of the Samsung is **************. SIM # is *****************.
Marcus: Thank you for that information.
Marcus: Just to confirm, you want to activate the 1+ 6T or the Samsung?
You: I want to activate the Samsung S5 with CDMA_LESS and HDVOICE features added. Then I want to move the SIM to the Oneplus 6T and see if Voice and SMS works.
Marcus: In this case, would it be better to provide me with the Oneplus 6T IMEI to add it on the account and confirm how the activation goes instead?
You: I have done that at least 8 times in the last 3 days, so no. First the S5.
Marcus: At your command.
Marcus: On it now.
Marcus: In the meantime, how is everything going today?
You: Ok.
Marcus: Glad to know that.
Marcus: You can turn the Samsung off and back on to activate it with the new sim card.
You: OK. Give me 2 minutes.
Marcus: Sure.
Marcus: I'm still with you.
You: It worked in my S%. Moved the sim to my OnePlus. Voice works but incoming sms still doesn't. I can give you my OnePlus IMEI if you want but I have no luck.
Marcus: Sure, in the meantime, you can go to settings, to do a reset network settings.
Marcus: For previous android version this is found under backup and reset. For recent ones it's under general management, then click on reset.
You: I don't see it. I'm using Android version 9 I believe.
Marcus: Bear with me a moment, please.
Marcus: When you go to settings, what is the first option you see.
You: I've restored default APN settings. I don't know if thats the same thing.
Marcus: Is it Connection or Air plane mode?
You: ok. Ive turned Air Plane mode off and on.
Marcus: I wanted to know what the first option is.
Marcus:
Marcus: Could you please confirm what the first option you see when you open your Oneplus 6T is?
Marcus: For me know to have a better idea.
You: Wi-Fi & internet
Marcus: Please scroll down and let me know if you see backup & reset.
You: No. There is a Backup option under the "Google" setting but no backup & reset setting.
Marcus: Please go back to settings, then let me know if you see an option named general management.
You: no.
Marcus: When you scroll down to the bottom, what is the last option do you see?
You: Why don't you call the Verizon contract customer service agents to help you since this is a known easily fixed issue with Onepus 6T that prepaid agents are still struggling with? The last option is "About phone".
Marcus: In my department I can only chat, besides we don't have this phone on our system yet. In other words, even though you would call over the phone, you would still be our eyes.
Marcus: Please bear with till we figure this out.
Marcus: Could you please turn the phone off then turn it back on?
You: OK. Voice still works, incoming messages still don't.
Marcus: Now, let's go back to settings and confirm the first 4 options you see.
Marcus: Before you tap on any other button*
You: "Wi-Fi & internet", "Bluetooth & device connection", "Display", "Apps & notifications"
Marcus: Thank you for that information.
Marcus: Allow me to provide you with a link that may have the instructions on how to do a reset network setting on the phone
Marcus: By the way, would that be ok doing a factory reset as well?
You: Sure.
Marcus: Great!
Marcus: Please Click Here to check on the reset.
Marcus: Please let me know if it was helpful.
You: That didn't help but I searched for the option "reset" on the phone and found "Reset Wi-Fi, mobile & bluetooth". I reset.
Marcus: Wonderful!
Marcus: That's the one.
Marcus: You can and and follow the prompts.
Marcus: Is there another one that says reset settings as well?
You: "Reset Wi-Fi, mobile $ bluetooth" , "Reset app preferences" and "Erase-all preferences"
You: Erase all data I mean
Marcus: Let's just erase all to do the factory reset. Is there anything on the phone that you didn't want to lose?
You: No. It's new.
You: OK. Erasing everything.
Marcus: Perfect!
Marcus: I really appreciate your time and patience working on it.
Marcus: You can setup the language and country, then you google account. After that select, set as new.
Marcus: The other options will be optional and will allow you to skip or do later.
You: OK. Dame problem. I have voice and data but no incoming messages. I know that the voice needs to connect through CDMA LTE with HDVOICE and the SMS messaging needs CDMA_LESS provisioning and can't go through CDMA. If that's set up and it doesn't work then there is nothing that can be done and I'll have to leave Verizon.
You: *Same
Marcus: What application do you use to send and receive texts?
Marcus: We will try different options.
You: Basic android messaging. Because your asking me that, it shows that you're not familiar with the issue specific to the device. It is a provisioning problem on your end.
Marcus: What happens is that there is many apps you can use to texts and one of them is our messaging app named message+.
Marcus: I'm confident that every is good on our end and will do everything possible to help you get a resolution. Could you please go to play store, download message+ and try to send a text again?
You: I have a phone that is certified to work with Verizon. It is new. It is unlocked and not carrier branded. I don't want Message+. I bought this phone so I could avoid your branded apps.
Marcus: And I respect that, I believe that is your phone and you have the right to do what you would like on it.
You: I'm confident that everything is not good on your end. I'm confident because of how many users with contract have this issue fixed and how many with prepaid don't.
Marcus: However, I would like to make check all the possible option to help you send and receive text. Another good option is to install facebook messenger on your phone and set it as your default message app like the regular message app the phone came with. Is that better for you?
You: Messenger+ is designed to use wifi when available so I don't want that. I want incoming sms fixed. Not a bandaid.
Marcus: How you feel right now is totally understandable, I understand that you may have had a negative interaction with one of our agents that could create this feeling. Right now, I'm focus on getting a resolution to help you. The facebook messenger can be used without Wi-Fi when you set it up as default messaging app.
You: Is it that you don't understand that the Facebook messenger app, like messenger+, uses wifi when available? I don't want that.
Marcus: I have use them myself just a few weeks ago.
Marcus: Used*
Marcus: It happens sometimes that the regular message app the phone came with experience some difficulties to work, trying a different message app can be helpful in that sense. There is more than 10 messaging apps on play store that you can use, like hangouts or tango.
You: Installing google messenger now, instead of Oneplus stock.
Marcus: You meant Facebook messenger?
You: I'm not installing anything from Facebook. Switched sms to the new app. Nothing.
Marcus: What error did you get when you try to send the text?
You: No error. Outgoin works. When someone tries to send to me they also get no error but I don't get the message.
Marcus: I sent 2 texts to your number did you get them?
You: No. I've been sending to myself but no messages. When an agent enables CDMA_LESS and it works, I suddenly get all messages but then voice doesn't work.
Marcus: Do you get the same issue when you use the Samsung phone?
You: No. This is my problem https://www.droid-life.com/2018/11/06/oneplus-6t-verizon-sms-issues/ https://www.androidauthority.com/verizon-oneplus-6t-how-to-922365/ . All solutions seem to work for contract customers but not prepaid customers.
Marcus: I see.
Marcus: This can be because prepaid and regular plans (postpaid) works on a different network. When a phone is just recently released it is available for our regular plans first then the prepaid version is built.
Marcus: As you can see I'm the 4th agent to work on this with you and the issue still persist while you don't have the same with the samsung phone.
Marcus: It's the phone that is not yet compatible with our prepaid network.
You: Thank you for your time. I'm receiving a SIM card from Unreal Mobile for $10 a month in the next few days. Until then I'll have to put the sim in my Samsung and leave Verizon in a few days.
Marcus: What you could do is wait till we have this phone available on our prepaid network to do a trade in. Basically changing it for a prepaid version when available as we don't have this phone yet on our network. Or you can change to a postpaid plan, the bright side is that being a prepaid customer already you can have a postpaid plan with no contracts attached.
You: No thanks. Bye.
Click to expand...
Click to collapse

First, @Nsane457, thank you for posting the entire transcript -- outstanding to have all that info. But wow....
That. Was. HIDEOUS.
Totally horrendous (but unfortunately, completely believable) that Verizon "certifies" a phone... but for ONLY their postpaid customers.
You'd think that Verizon's vaunted certification (which a OnePlus executive said took a year to get for the 6T) applies to ALL the plans Verizon offers so unabashedly on their website.
Would you mind sharing what model of 6T you have (color, ram, storage)? Still trying to see if that makes a difference in successful Vzw activation...

reaper000 said:
First, @Nsane457, thank you for posting the entire transcript -- outstanding to have all that info. But wow....
That. Was. HIDEOUS.
Totally horrendous (but unfortunately, completely believable) that Verizon "certifies" a phone... but for ONLY their postpaid customers.
You'd think that Verizon's vaunted certification (which a OnePlus executive said took a year to get for the 6T) applies to ALL the plans Verizon offers so unabashedly on their website.
Would you mind sharing what model of 6T you have (color, ram, storage)? Still trying to see if that makes a difference in successful Vzw activation...
Click to expand...
Click to collapse
OnePlus 6T Midnight Black 8GB RAM + 128GB Storage

Nsane457 said:
You don't. The online options are different. There's a "Change Device" option but if you try to switch online, you get an error message about an incompatibility between SIM and phone. You can switch using the automated prepaid customer support line but the texting problem occurs. Between the agents at the prepaid customer support calling center and online customer support chat, I have spent over five hours in the last 2 days trying to get it to work.
Click to expand...
Click to collapse
this is correct, in a change device option. you get to input new verizon device id (imei for android) and reason for switch. then you get the unspecified compatibility error. so it seems only the phones that verizon sells are allowed for switch.

has anyone tried installing my verizon and verizons version of messaging app to see if it works? just saying.....

[probably solved] verizon prepaid and oneplus 6T fiasco
hi fellow members,
the fiasco of no sms/mms is probably solved without calling/chatting with useless prepaid tech support( not knocking the hard working helpful people, just the retarded greedy mofo company they work for for limiting tech's ability to heal us). at least its working for me for the last half hour. i made several phone calls back and forth with 2 different friends, multiple texts also back and forth and mms too. as a matter of fact i turned on the hotspot, tethered my laptop and writing this post from laptop. also received 2 phonecalls and called back while writing this.
8gb/256gb version, used sim1 (furthest from the handle).
sent myself couple of text and one picture. as usual nothing. asked a friend for text, also nothing. went to dialer---- *#*#4636#*#* that took me to phone info. i changed the preferred network to lte/td-scdma within couple of seconds it got signal and some spaces started filling in with data. showed my phone number imei etc. showed voice is connected but data was disconnected. so with trial and error i figured out that the usual menu option in android (3 dots in upper right corner) has option to enable data. boom data is connected, signal shows lte and volte. there is a button to run ping test. after clicking all three tests passed. at the bottom left of the page there was a career provisioning something. i hit it for good measure :laugh::laugh: 2 options were on automatically, but voice over wifi was greyed out, backed out of that page and all texts images poured in. i called and exchanged texts since then success.
so why probably in the title?
1. you guys should try it and see if it works for you.
2. i was so happy i wanted to share first. i have not rebooted the phone since, dont know if it is going to stick
good luck to us all.
---------- Post added at 08:12 PM ---------- Previous post was at 07:59 PM ----------
success for me. i rebooted, sent myself 1 text. 1 image, worked. tethering again and posting this.
@reaper000
if it works for you could you please change the title of thread so other people can notice thanks.

I tried my wife's Verizon prepaid sim card and volte and SMS works in my phone. Didn't do anything just popped the Sim in. Though voice over WiFi didn't work.
Sent from my ONEPLUS A6013 using Tapatalk

How about adding another layer to this stinky onion. I'm on TotalWireless, a Verizon prepaid MVNO.
I cannot get anywhere with support. I spent 5 hours troubleshooting this yesterday and another 3 today. I've been on the phone and in chats with some of the most incompetent people I've ever had the opportunity of encountering. I tried with every ounce of my being to be civil and amicable with them, but they have managed to get me to the verge of a blind rage.
They are now rufusing to help me for 72 hours because "you have called in too many times about this issue and it's not fixed so we have made a note on your account to wait 72 hours to see if it is resolved." When I called in the last time the agent gave me the silent treatment, when I then asked to speak with a representative about canceling the account because of how bad the experience has been she said to please wait and I listened to call center background noises and typing while she continued to give me the silent treatment for 5 minutes. Then I hung up.
This is a serious issue with Verizon not having their crap together with LTE only unlocked devices, but I also think this is partly on OnePlus, because being on an MVNO I'm locked out of creating a APN in OxygenOS when Verizon is the defualt APN on the SIM. I had to unlock my bootloader, root, and use a third party tool to create the APN. I can also pop my SIM into my wife's Essential PH-1 and not have an issue, so OnePlus is missing some programming somewhere I think that makes this much harder than it has to be.

SamClem said:
How about adding another layer to this stinky onion. I'm on TotalWireless, a Verizon prepaid MVNO.
I cannot get anywhere with support. I spent 5 hours troubleshooting this yesterday and another 3 today. I've been on the phone and in chats with some of the most incompetent people I've ever had the opportunity of encountering. I tried with every ounce of my being to be civil and amicable with them, but they have managed to get me to the verge of a blind rage.
They are now rufusing to help me for 72 hours because "you have called in too many times about this issue and it's not fixed so we have made a note on your account to wait 72 hours to see if it is resolved." When I called in the last time the agent gave me the silent treatment, when I then asked to speak with a representative about canceling the account because of how bad the experience has been she said to please wait and I listened to call center background noises and typing while she continued to give me the silent treatment for 5 minutes. Then I hung up.
This is a serious issue with Verizon not having their crap together with LTE only unlocked devices, but I also think this is partly on OnePlus, because being on an MVNO I'm locked out of creating a APN in OxygenOS when Verizon is the defualt APN on the SIM. I had to unlock my bootloader, root, and use a third party tool to create the APN. I can also pop my SIM into my wife's Essential PH-1 and not have an issue, so OnePlus is missing some programming somewhere I think that makes this much harder than it has to be.
Click to expand...
Click to collapse
You are not alone...im a Verizon user even it not a pre-pair i cant even get verizon work property on my device while other got it work property...i experience that first day i received device pop verizon sim on it everything work then a day later completely gone no signal nothing...so i swap my sim to slot 2 and services come back...but today nah both of them gone cant make either,slot,work...went to verizon store,got new,sim...but didn't work out either...seem like Verizon block my sim but when i swap,to,my old device,everything work...kinda weird...but imma return the device tomorrow cant be more frustrating...hope everything work out for,you!