Database Users

HTC are Utter Rubbish! edited - because I may have upset some users..

Sorry to say that I recently went from a wizard (which I've had for 18 months) to a hermes...disappointed doesn't even begin to describe my experience.
I had the 'brick' as I've come to call it, 3 days and already it's deceased.
Started getting the 'phantom taps' and now no TS at all.
Rebooted a dozen times and it just wont get past the screen alignment...in fact if you sit and watch it does it itself!
I even know what the issue is as it's been reported in the past but you'd think HTC would've sorted it by now.
HTC are palming off shonky goods as cutting edge.....really disapointed.

Did you flash a custom ROM onto it? Is it a hardware problem? In any case, it's covered by a warranty, you probably just got a defective unit. IMO, the upgrade from my wizard to hermes was a HUGE difference in performance and I'd never go back.

hardware related
Its hardware related....as the device gets warm (probably room temperature!) the screen expands and the TS membrane is pinched. All kinds of fun ensues!
There's no warranty on it..so it wont be going back.
Chalk another one up to experience.

if you have no warranty then you prob didn't pay much and you prob didn't get a new unit, and you prob didn't even get from a reputable place....so buyer beware...if the deal was to good to be true it prob was and did you ever think to ask yourself why the unit was for sale in the first place.

Assume a lot dontcha
It's brand new...from a friend who upgraded almost immediately to a HTC Touch.
You are correct though - didn't cost me a bean - shame my wizard's already gone....
oh..and while you're at it...get off yer high horse!
Assuming that I'm a dumb hick who'll buy anything that's cheap is a bit insulting..

Andy Phillips said:
It's brand new...from a friend who upgraded almost immediately to a HTC Touch.
You are correct though - didn't cost me a bean - shame my wizard's already gone....
oh..and while you're at it...get off yer high horse!
Assuming that I'm a dumb hick who'll buy anything that's cheap is a bit insulting..
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If it's brand new from a friend, why not have him simply return the unit as defective??? Besides, just because you aren't the original buyer doesn't mean there is no warranty...

I have both a Wizard and a Hermes. Apart from the Wizard feeling like it is more rugged when it's in your hand, the Hermes is superior in every other way. And when you load WM6 onto the Hermes, it just blows the Wizard away completely.
If you know enough about this device to know that the innards are "expanding" and that something is being pinched by this, it sounds like you've taken it apart.
You're clearly not telling us the whole story in any case. If you ever want real advice for fixing your Hermes instead of just venting and not telling us what you've done to it to cause these problems, a lot of people here will be happy to help you.
BTW, I've found that doing a soft reset after charging it does a lot for any heat problems if this is truly the only problem you're having.

...several screen alignment "fixes" available on this website...

Lay off the guy
Look folks, the 'phantom tap' is a known and documented hardware issue with Hermes and has nothing to do with where/how/when/why the unit was acquired, nor for how much. Wise up (and shut up if you don't know what you're talking about).
To the OP: Don't give up so easily. In my experience HTC tracks the warranty by serial number. Call them and insist on an RMA. I was successful in getting one fixed free of charge. And guess what... I bought it on ebaY, and the warranty seal had been broken!
Btw, it's not the touch screen. Been there, replaced it, didn't fix it.

Thanks vp3G
vp3G said:
Look folks, the 'phantom tap' is a known and documented hardware issue with Hermes and has nothing to do with where/how/when/why the unit was acquired, nor for how much. Wise up (and shut up if you don't know what you're talking about).
To the OP: Don't give up so easily. In my experience HTC tracks the warranty by serial number. Call them and insist on an RMA. I was successful in getting one fixed free of charge. And guess what... I bought it on ebaY, and the warranty seal had been broken!
Btw, it's not the touch screen. Been there, replaced it, didn't fix it.
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Click to collapse
Thanks for that man!
As it turns out the device was still under warranty and it's been returned...just waiting for it to come back!
Funnily enough when I had it the first time, the rom I put on it was your 'Black Satin'! Nice ROM, particularly the file explorer replacement!
Personally I didn't see much in the way of difference between the hermes and the wizard....but I did have it only for three days.
When I get it back I and test it out a bit more, I will gladly eat my words if it out performs the old wizard.
Anyway, I wasn't slating the hermes in itself..many of my friends have one p )..it was HTC themselves for still selling devices to consumers with a known fault.
Andy.

Andy Phillips said:
Sorry to say that I recently went from a wizard (which I've had for 18 months) to a hermes...disappointed doesn't even begin to describe my experience.
I had the 'brick' as I've come to call it, 3 days and already it's deceased.
Started getting the 'phantom taps' and now no TS at all.
Rebooted a dozen times and it just wont get past the screen alignment...in fact if you sit and watch it does it itself!
I even know what the issue is as it's been reported in the past but you'd think HTC would've sorted it by now.
HTC are palming off shonky goods as cutting edge.....really disapointed.
Click to expand...
Click to collapse
One dud BMW doesn't make BMW's bad cars. You got a dud, plain and simple. Return it for one that works.
HTC has impressed me, especially lately as they are trying to "redesign" the interface for windows mobile to make it actually usable.

BMWs are incredibly bad cars for the price they are sold for.

Andy Phillips said:
As it turns out the device was still under warranty and it's been returned...just waiting for it to come back!
Click to expand...
Click to collapse
Well..... imagine that...
Funnily enough when I had it the first time, the rom I put on it was your 'Black Satin'! Nice ROM, particularly the file explorer replacement!
Click to expand...
Click to collapse
Thanks, but I can't take credit for Black Satin... that's JasJamming's ROM...
Personally I didn't see much in the way of difference between the hermes and the wizard....but I did have it only for three days.
When I get it back I and test it out a bit more, I will gladly eat my words if it out performs the old wizard.
Click to expand...
Click to collapse
Hope you're hungry...
Anyway, I wasn't slating the hermes in itself..many of my friends have one p )..it was HTC themselves for still selling devices to consumers with a known fault.
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Click to collapse
It's a valid gripe, IMO. The problem you experienced is certainly 'hush-hush' with them.

@vp3G
aaah....I thought it was your rom because of the nifty splash screens!
I was considering getting a kaiser but I think I will play it safe and wait until it's been 'in the field' for a while...
See you later,
Andy.

Power Button CRACK? Check your phone.

Was made ware of this issue today in posts on other EVO 4G forums and was wondering if any XDA users noticed the problem. Searched to see if this was already posted here, but didn't come up with any threads.
Photo of an example found here; http://i50.tinypic.com/2hrhcie.jpg
Originally found posted here;
http://forum.androidcentral.com/htc-evo-4g/20041-power-button-crack-check-your-phone.html
http://forum.ppcgeeks.com/showthread.php?t=127843

Mines cracked going to the screen and not the battery.
How did this happen?!

lol @clockcycle, you're making the rounds aren't you?
after seeing your thread at sprintusers I stopped by a Sprint store near my house and showed them. They said they would definitely replace it... if they had any in stock...
TheMayer78

nebenezer said:
lol @clockcycle, you're making the rounds aren't you?
after seeing your thread at sprintusers I stopped by a Sprint store near my house and showed them. They said they would definitely replace it... if they had any in stock...
TheMayer78
Click to expand...
Click to collapse
I waited 30 days to get a replacement swap out for screen seperation. Now its out of that 30 days and RS says they can't do it now.
BS.

Why would they u had to hit it on something
Sent from my Evo on on the Now network from Sprint
oh and duck Apple

kwajr said:
Why would they u had to hit it on something
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Click to collapse
Nope. I treat my phones probably better than just about anything. I've never dropped it or hit it on anything. That's evident by the complete absence of any scuffs or scratches anywhere else on the phone.
Also I didn't go in all pissed off or bothered, I just told him I found a defect and asked him his opinion about it

Got the same frikken issue. I had just made the decision to keep the phone today too. I can get a replacement but i am worried whether they'll fix the hole for rooting on the new unit.
Never dropped it. I do believe it could be from holding the power button combo when tryin to boot into recovery early in this EVO's life.

I noticed this awhile ago, i don't notice it unless i'm running my fingernail along it

DAMN IT! I just checked mine and there is a crack. I've NEVER dropped my phone either.
Weak sauce!

Crack free, going on 1 month

Yup, i have one also, but it doesnt bother me at all TBH

Nothing here, so far

I don't have one either, and I did drop my phone once. It was in a hard case, and it fell on carpet.

i don't have one.i think my invisible shield is helping hold it all together.
Sent from my PC36100 using the XDA mobile application powered by Tapatalk one.

Yeah I have it on mine. My original store said they'd replace it but the one where I'm at now called it a cosmetic defect and they wouldn't do anything. I haven't even done anything to damage it.
sent from my Evo beast

mrono said:
I noticed this awhile ago, i don't notice it unless i'm running my fingernail along it
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SPENONE said:
Yup, i have one also, but it doesnt bother me at all TBH
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Likewise, its very difficult to see but it does bring out my ocd just a little. I think I'll stop at the Sprint repair center tomorrow. If they want to replace it with a new one I'll probably let them

biggest problem i see with this is that if the other side cracks the we may well lose a power button.

DANG IT! Mine is, cracked up toward screen/speaker. That kind of sucks, but it is kind of invisible, too.
I'll call Sprint tomorrow and see if they'll believe that it happened on its own.
What's up with Sprint chat lately, anyway? It is always off line.

No crack, and dropped it on pavement a couple of weeks ago, no case.

Mine is cracked. Didn't even notice it though until I read this thread.

What would you do in this Hinge-related international problem

So, basically, I am living in israel for a year so I can have a year of grade-free religious studies and not have to worry about my gpa or take tests. The only problem is that Cell phone selection is pretty crappy.
So I went onto ebay and bought a G2 that shipped to my parents place and a buddy of mine was supposed to bring it to me tomorow but I found out today that I have the hinge problem pretty bad. (my dad showed it to me via skype)
I contacted HTC and they said I am still under warranty but they may not even replace the phone if I send it it. I can get my parents to bring it to a local repair shop and get them to just fix the spring, but the only problem with that is that they may not know what they are doing with the g2 as it is a new phone.
Normally it wouldnt be an issue to just send it it to HTC but the next time a friend is coming in from the states is early january and I don't want to have to wait that long for a phone that may not even get repaired...what would you do?
p.s. I also happen to have a friend here in israel, and although he is not proffesionally trained, he has opened up many an HTC phone. can anyone who has done the spring fix themeselves tell me if it is a particularly hard operation to do on the phone? When you are done doing it does the phone show any sign of being opened to the untrained eye? Sorry about the long post

mountain out of a molehill, you are making, my friend.
get the phone and stick with it. Your dad may not realize that this is normal for the phone.
Get the phone over to the promised land now... and then if you are so unhappy with it... fix it yourself using a thread on how to repair your own hinge on this here XDA Forums!
todah!

Thanks for the reply one thing I noticed when he showed me the phone was that it was almost exactly the same problem as this http://www.youtube.com/watch?v=MvHE5lZ1tCs in that the screen is a little wobly after the keyboard is deployed. Is that also normal?
Thanks for the quick response!

Durkbeef said:
Thanks for the reply one thing I noticed when he showed me the phone was that it was almost exactly the same problem as this http://www.youtube.com/watch?v=MvHE5lZ1tCs in that the screen is a little wobly after the keyboard is deployed. Is that also normal?
Thanks for the quick response!
Click to expand...
Click to collapse
its normal. Its basically a non issue. I think people just expected it to be rock solid like its predecessor the G1. A lot of people took it way out of context and basically caused such a ruckus over this...
anything with hinges.. is going to be a little free to move around because.. its on hinges!!!
unless the hinges are broken theres no problem with this phone. I mean.. its not for the construction worker or for people who dont have the time or energy to treat it with some respect.. its not exactly a wimp either...
You can always tighten it up a bit to give it more "snap"...
Also.. you will find that your need for the keyboard is not as great as you think... because of the capability for voice commands and the incredible swype and gingerbread keyboards on this --- its so intuitive I rarely need the keyboard anymore.

androidcues said:
its normal. Its basically a non issue. I think people just expected it to be rock solid like its predecessor the G1. A lot of people took it way out of context and basically caused such a ruckus over this...
anything with hinges.. is going to be a little free to move around because.. its on hinges!!!
unless the hinges are broken theres no problem with this phone. I mean.. its not for the construction worker or for people who dont have the time or energy to treat it with some respect.. its not exactly a wimp either...
You can always tighten it up a bit to give it more "snap"...
Also.. you will find that your need for the keyboard is not as great as you think... because of the capability for voice commands and the incredible swype and gingerbread keyboards on this --- its so intuitive I rarely need the keyboard anymore.
Click to expand...
Click to collapse
+1 for the keyboard, i only use mine for long text messages or emails, otherwise i use swype/HTC IME keyboard.

I wasn't happy with mine at first but now I don't even notice it.

Agree with androidcues on the fact that people are making waaay more of a big deal about the hinge than it really is.
The things that are shown in the video linked above, or similar ones (like the phone opening while holding it upside down), would never even be noticed by most people. While I wish the hinge design would stay closed a little more "firmly", its an extremely minor criticism. I still quite like the design, and the general build quality of the phone is excellent.

I'm not as concerned about the loose hinge as I am about the fact that it wobbles after the keyboard is deployed

Durkbeef said:
I'm not as concerned about the loose hinge as I am about the fact that it wobbles after the keyboard is deployed
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Click to collapse
This again, as stated earlier is really a non-issue if you are normal and take care of your phone. HOWEVER, if you throw your phone around, like to sit on it, or work construction where your phone goes through hell each day, this WOULD be a problem. Personally, i dont understand how some people take such poor care of their phones .

Durkbeef said:
I'm not as concerned about the loose hinge as I am about the fact that it wobbles after the keyboard is deployed
Click to expand...
Click to collapse
The things the guys is doing in the Youtube video you posted, you and every other other normal person will never do in regular use. The way he is pressing the bottom edge of the screen with the keyboard deployed, or bending the top, there is no sane reason for you to ever do those things. Its just a nitpicky point discovered by somebody looking for problems where there aren't really any.
Its a self fulfilling prophecy. Like a hypochondriac surfing WebMD, the more of this stuff you read or watch, the more you are likely to find a "problem". Stop sweating it, and wait until you have it in your hands. If it really feels like its defective, then send it to HTC. You have full warranty for a year from the manufacturer, I believe.

long story short, your phone is fine, a little give in the hinge is normal.
get that beautiful piece of art to you, root it, and live it up my friend

redpoint73 said:
The things the guys is doing in the Youtube video you posted, you and every other other normal person will never do in regular use. The way he is pressing the bottom edge of the screen with the keyboard deployed, or bending the top, there is no sane reason for you to ever do those things. Its just a nitpicky point discovered by somebody looking for problems where there aren't really any.
Its a self fulfilling prophecy. Like a hypochondriac surfing WebMD, the more of this stuff you read or watch, the more you are likely to find a "problem". Stop sweating it, and wait until you have it in your hands. If it really feels like its defective, then send it to HTC. You have full warranty for a year from the manufacturer, I believe.
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very well said. a perfect summary of the illusion of the issue.

Thanks for the heads up guys, I think the current plan is to get the phone to me and if it really bothers me, I'll give it to my friend for surgery, I remember seeing somewhere you could buy some of those warranty is now void stickers to put on the phone to make it look like you never touched it... Can someone give me a link?

Htc will check your phone and determine whether you have voided the warranty. But...I'm betting you'll be voiding it anyhow. Just send it back the way you found it. Document recovery hboot info etc so you can find the files to flash when and if u need to. But you shouldn't and lmfao at a 'sticker'
vision...

Serious heart to heart.

Just to apologize in advance to posting this thread.
I really need help on a choice im on the fence about since next week I will lose my 30 day return period.
Here it is 5 Nexus S's later and almost every unit had a different problem.
1st: soft resets at least 4 times a day.
2nd: wifi doesn't work
3rd: massive screen banding.
4th: back button did not respond to touch.
Now: screen coating is peeling.
I love Gingerbread! Its going to be really hard giving this away. I love the design and profile of this phone.
I've convinced myself that its ok for the weak wifi signal and a Gps that doesn't lock as good as other phones.
I'm torn between returning it or sending it in for repair.
I also have owned every Tmobile smartphone (MT4G, G2, Vibrant), I could exchange it for one of those.
Why lol does the best phone ive seen in a while have to be seriously half-assed.
Not because of the features but because of all those problems I put above.
I want something that works pretty solid and software mix but it looks the world is in capable of doing this.
Thanks And hope some one with patience can help me out.

Idk man I just picked up nexus s today from bestbuy, I had the vibrant and the problems you've had software/device related I have not seen on mine. Mine just OTA updated about 2 hrs ago to 2.3.1. I havent had it long enough to comment on peeling but ya.
Its solid device to me so far, But I understand what your saying after 5 NS later.

Yeah I really dont feel disappointed. Just sad. lol
I dont want to send it in because thats 2 weeks without it And I HATE Samsung especially their costumer support!

Well I know ur sad about it, But in order for stuff to be changed its gotta cost samsung money that all these phones r coming back. I mean its a shame, but maybe you still have a old android phone to hold ya over?

Nope lol I sold my nexus one....worst mistake of my life I guess Ill just do the return and hopefully my patience will pay off.
What sucks is that even after six months Samsung wont improve this phone as far as defects go. Look at the vibrant lol
If you have a good one with no problems hold on to it man because I wish my luck was good enough to have a good one.

On my third one here, will use vmy black tie for another eventually. Shop around. I went to different best buys. Some get bad batched. One had 10 all with the creased glass screen. Another had none. Some of these phones were made days before the launch so though its disappointing, I believe there are good ones. I have one now but the stupid platinum case already scratched my phone.
Sent from my Nexus S using XDA App

Like the poster above me, I would try to exchange at a completely different Best Buy. Bad batches are called so for a reason--the entire batch may be faulty.
I picked up my Nexus S at 8:00AM Launch Day and haven't had a single issue with it at all. I had to go through three MT4Gs before I returned it completely, and three G2s before I was satisfied with the last one(it still had issues, but at that point, I was tired of dealing with it). And on the screen coating thing: I don't know what coating people are talking about and if there is such a coating, then I think alot of folks are expecting too much out of it. Review/unboxing videos and my own device had fingerprints showing up the second people started using it. Do folks honestly expect touchscreen phones not to show fingerprints/smudges ever? That's unrealistic, imo.
And it's only under direct light(i.e. a directional lamp pointed right at it) that I see them at all. In day to day use, it's not an issue for me.

story like this, makes me feel a really really lucky guy, since i ordered mine by mail.
it'd have been a nightmare if it had any of those defects

I appreciate all the insight so far.....
If i do go back to an old one it would probably be the G2
but Im thinking of getting another one and fit it with a screen protector right away to stop this peeling garbage.

AllGamer said:
story like this, makes me feel a really really lucky guy, since i ordered mine by mail.
it'd have been a nightmare if it had any of those defects
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hahaha
you reminded me of my friend who bought an iphone 4 the other day and he is like you " and me " he found a dead black pixel in the middle of the screen. the poor bastard couldnt sleep the night. stairing at it all the time. he knew he can go to apple store in the morning the next day. but still he couldnt sleep about it.
when he told me, i was crying laughing at him.

Im just going to call it quits with samsung lol They should just stick to TVs
I got a Led 40 inch and no problems!!
Im never going to get a samsung phone again and im going to make sure I book mark this sucker so if I do feel tempted Ill look back at my self hahahah
Oh and ll_l_x_l_ll, man i did have that problem with the vibrant and I lost some sleep on that man for real lol

Mine had a lot of these same issues the OP pointed out. I returned it, but not because of said issues lol.. I needed some extra cash for Sandy Bridge!

ericc191 said:
Mine had a lot of these same issues the OP pointed out. I returned it, but not because of said issues lol.. I needed some extra cash for Sandy Bridge!
Click to expand...
Click to collapse
Nice investment lol

ericc191 said:
Mine had a lot of these same issues the OP pointed out. I returned it, but not because of said issues lol.. I needed some extra cash for Sandy Bridge!
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Click to collapse
i just wana go OT for 1 post if the OP doesnt mind.
since you are in the know about Sandy Bridge. can you please tell me why for example should i upgrade from I7 ?
i mean, whats the real difference here ?
please keep in mind that most of my gaming on ps3 or 360. i dont play pc games much if any " the only games i played are crysis 1 and warheads"

azzeh3 said:
Nope lol I sold my nexus one....worst mistake of my life I guess Ill just do the return and hopefully my patience will pay off.
What sucks is that even after six months Samsung wont improve this phone as far as defects go. Look at the vibrant lol
If you have a good one with no problems hold on to it man because I wish my luck was good enough to have a good one.
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Click to collapse
You just had a run of bad luck. It sucks but it happens to all of us at one point or another. Just keep trying and you will get a good one. It will be totally worth it

tommyz2kool said:
You just had a run of bad luck. It sucks but it happens to all of us at one point or another. Just keep trying and you will get a good one. It will be totally worth it
Click to expand...
Click to collapse
I should but its my 5th!!!! what kind of luck is that?
Sounds staged, like im forced to get bad ones lol

azzeh3 said:
I should but its my 5th!!!! what kind of luck is that?
Sounds staged, like im forced to get bad ones lol
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Click to collapse
Have you tried returning your phone at another best buy? (if you can) as others have said, if your local store has a bad batch and sales are low you may keep getting units from the same batch.
Depending on the staff, you could also ask about the number of returns that store has had recently.
Seems a shame after 5 phones not to try once more in the hope you get a good one!

Highland3r said:
Have you tried returning your phone at another best buy? (if you can) as others have said, if your local store has a bad batch and sales are low you may keep getting units from the same batch.
Depending on the staff, you could also ask about the number of returns that store has had recently.
Seems a shame after 5 phones not to try once more in the hope you get a good one!
Click to expand...
Click to collapse
I think ill return it and order it online instead maybe that will change my luck
Sent from my Nexus S using XDA App

azzeh3 said:
I think ill return it and order it online instead maybe that will change my luck
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
This doesn't sound like a bad idea whatsoever. Seriously... I'm on my 4th SNS. I just love it too much to give up. I did two swaps at one best buy, fully returned it and drove to another one. This one seems solid now, and I have a month if I change my mind, but if that's the case, I'll return it and go online. Sounds like you guys have been having luck, no?

If you look for defects you're going to find them.
Sent from my Nexus S using XDA App

anyone had Samsung fix screen burn with s calibration

They say they might be able to fix without changing screen, but wouldn't that mean I could use one of those apps for that ? He said it involves the same kind of thing

morgan1985 said:
They say they might be able to fix without changing screen, but wouldn't that mean I could use one of those apps for that ? He said it involves the same kind of thing
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the only thing ive seen for burn in removal are apps that basically just flash the screen as bright and full as it can to try to flood those pixels with R, G and B to blast out the burn-in. They have to run for like 30 to 40 hours straight, but ive never let it run for more than 10 min as the phone gets wicked hot and i wasnt willing to put it in a bucket of asbestos (in case of note 7 stuff happening) with a fan blowing on it to keep it cool. I have a S7 with some pretty noticeable burn in that i guess i could try it on, but where am i gonna find asbestos these days???

youdoofus said:
the only thing ive seen for burn in removal are apps that basically just flash the screen as bright and full as it can to try to flood those pixels with R, G and B to blast out the burn-in. They have to run for like 30 to 40 hours straight, but ive never let it run for more than 10 min as the phone gets wicked hot and i wasnt willing to put it in a bucket of asbestos (in case of note 7 stuff happening) with a fan blowing on it to keep it cool. I have a S7 with some pretty noticeable burn in that i guess i could try it on, but where am i gonna find asbestos these days???
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Click to collapse
Yeah mate, also I read that all they do is make the rest of the pixels crap, though he said it will only take 15 minutes, I still find it hard to believe, when screen burn happens common sense tells me it needs a new screen. Unfixable.
Asbestos ? I'm a bit confused on that one mate. You being serious, what you need that for.

morgan1985 said:
Yeah mate, also I read that all they do is make the rest of the pixels crap, though he said it will only take 15 minutes, I still find it hard to believe, when screen burn happens common sense tells me it needs a new screen. Unfixable.
Asbestos ? I'm a bit confused on that one mate. You being serious, what you need that for.
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Naw mate, the asbestos was just foolin around about how hot the little [email protected] gets when it's running thru the paces of what the burn-in app does to "fix" it LoL but I'm quite leary of the 15 min fix with an app... I would say "here is the cash for the cost of the procedure, if it works to my satisfaction, we will transact a payment for your services. If it is not, however, we will not transact and I shall be on my merry way, cash in pocket"
If he finds that to be unreasonable, then he doesn't seem very confident in the process and likely can't do what he claims. A person confident in their process would gladly accept the payment up front as a collateral of sorts. Rambling, sorry...

youdoofus said:
Naw mate, the asbestos was just foolin around about how hot the little [email protected] gets when it's running thru the paces of what the burn-in app does to "fix" it LoL but I'm quite leary of the 15 min fix with an app... I would say "here is the cash for the cost of the procedure, if it works to my satisfaction, we will transact a payment for your services. If it is not, however, we will not transact and I shall be on my merry way, cash in pocket"
If he finds that to be unreasonable, then he doesn't seem very confident in the process and likely can't do what he claims. A person confident in their process would gladly accept the payment up front as a collateral of sorts. Rambling, sorry...
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No worries, yeah very true. He did say that if the screen burn isn't bad he's yet to see it fail, said it only fails if it's really really bad.
I mean I'm sure there version of the burn in fix is better than the apps and YouTube. And I'd rather that than nothing. If they notice the Knox has been tripped lol I'm still under warranty but Knox is tripped. And this guy's a jobsworth I can tell.

morgan1985 said:
No worries, yeah very true. He did say that if the screen burn isn't bad he's yet to see it fail, said it only fails if it's really really bad.
I mean I'm sure there version of the burn in fix is better than the apps and YouTube. And I'd rather that than nothing. If they notice the Knox has been tripped lol I'm still under warranty but Knox is tripped. And this guy's a jobsworth I can tell.
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those types can be difficult to deal with. lets hope he can deliver on his promises for your sake. cheers and lets us know how it all turns out, eh? maybe see if you can get a look at what the magic app is called and so forth

youdoofus said:
those types can be difficult to deal with. lets hope he can deliver on his promises for your sake. cheers and lets us know how it all turns out, eh? maybe see if you can get a look at what the magic app is called and so forth
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Cheers mate, yeah I'll ask more about it, he did tell me what it invovled but I kinda spaced out.
they're you're best friend till you start having problems and want it sorted free.
Anyways I'll let you know how I get on. Cheers .