Database Users

Can't Delete Outlook Account! Help!

I've googled like crazy and searched these forums and cannot find a solution!
I added an email account to my Outlook that I now wish to delete or even just edit settings. For some reason, it doesn't show up under Menu>Tools>Options.
Its just not there!! It does show up in the account picker...but when I click on Menu>Delete NOTHING happens.
Its just...there!
I've seen a thread or 2 where people complain about this, but have yet to find a solution!
I have a theory that the Palm Messaging App that I'm using for SMS has messed something up within outlook. Thats just a guess though. I'm not sure.
I'm also using Sprint Mobile Email app. It has also added an outlook account that doesn't show up and is unable to be deleted or edited (however I wish to keep this one).
I'm comfortable going in and deleting registry settings or files to remove the extra account, I just can't figure out where to do so! This is driving me crazy. Help
and thanks in advance. This site is the best!

if you created the account using ActiveSync, open ActiveSync and select Menu->Options and then clear the checkmark for "E-mail". this should remove the email (account) from your phone. you know if all else fails, you can perform a hard-reset which will clear all email accounts, programs, contacts, etc., that you added to the phone. Settings->System Tab->Clear Storage is the same as a hard reset. Be sure to backup your contacts, pictures, ringtones, etc, to your laptop before doing the hard-reset.

Yeah I appreciate those tips. I was hoping to not have to do a hard reset but its starting to look that way. Now some of my Sprint Client fetched emails are getting into the phantom box for no reason what-so-ever.
I do have an exchange connection going for work, but that has nothing to do with the confused mailboxes. At least I don't think so. Hell, who knows. The phone seems to have slowed down since I installed exchange. Is that normal?
Looks like a hard reset may be in for tonight's excitement.

open outlook > menu > tools > options
highlite and hold the account you want to delete and select delete when the little popup opens.
it's not going to show up you just have to tap+hold the account for the delete to popup.. does it popup or you're saying it's not? sorta confused.
edit ok i re-read your post.. guess it's there just isn't deleting for you.. well the other option is to go in the registry and delete the email account key. but it shouldn't be a big deal because who deletes their email accounts regularly?

on my sprint touch outlook has an asterick next to it and the delete option comes up but you can't select it. I dont have email selected in activesnyc but I do have calendar, contacts, tasks and notes selected. Perhaps that's the reason outlook can't be deleted from the email accounts list?

tft said:
open outlook > menu > tools > options
highlite and hold the account you want to delete and select delete when the little popup opens.
it's not going to show up you just have to tap+hold the account for the delete to popup.. does it popup or you're saying it's not? sorta confused.
edit ok i re-read your post.. guess it's there just isn't deleting for you.. well the other option is to go in the registry and delete the email account key. but it shouldn't be a big deal because who deletes their email accounts regularly?
Click to expand...
Click to collapse
Do you know where the email account key is? or which key it is?

How to change server credentials MS Mobile 6
You've probably sorted yourself out by now but if you haven't here's what you need to do.
Go to ActiveSync -> menu -> options, select Microsoft Exchange and then press delete. This will remove the ActiveSync relationship. Then just create a new one.

barcrab said:
You've probably sorted yourself out by now but if you haven't here's what you need to do.
Go to ActiveSync -> menu -> options, select Microsoft Exchange and then press delete. This will remove the ActiveSync relationship. Then just create a new one.
Click to expand...
Click to collapse
thank you, still useful today!

barcrab said:
You've probably sorted yourself out by now but if you haven't here's what you need to do.
Go to ActiveSync -> menu -> options, select Microsoft Exchange and then press delete. This will remove the ActiveSync relationship. Then just create a new one.
Click to expand...
Click to collapse
Thanks, I was stumped and your instructions solved this for me too.

FINALLY re: Can't Delete Outlook Account! Help
rboschman said:
Thanks, I was stumped and your instructions solved this for me too.
Click to expand...
Click to collapse
I have been trying to find answers for "messed up outgoing display name" when setting up email accounts & the (silent mail) or "stealth" outlook.
Bad entry in "exchange mail (outlook) windows mobile 6.5 and still can't find any visible means of deleting, changing or updating the "silent" outlook email settingsl 3 days non stop research and web searching...now, I find this site. Thank you!
I received my phone 4 days ago (and only received the HAND SET), after fighting carrier for 7 months regarding the non functioning phone with multiple defects that stared one week after full price purchase. No instructions, no charger, no connector cords for PC to HH Device, NOTHING! not to mention the sim card also missing.
Many individuals; tech support, advanced tech support, supervisors with carrier; support forums, product manufacturer, endless web searches, etc., etc., I was amazed and very frustrated with being treated like a complete idiot-(i will just leave it at the idiot part) and no solutions either until now. When researching the document "Deploying windows Mobile 6.5 phones with Microsoft exchange server 2010.,
It was so nice to see exactly what I was relating to and in my language (lol) YES here on this site - finally!
You all are so friendly & helpful! Like I mentioned I have only had my HTC Touch Pro2 for 4 days now, and being unable to locate the account management settings, I am very lost. I have no instructions either - have been going off web sites. I don't even know where to start to find solution here with your instructions, so if anyone can give a little more direction - it would be great
i need to know where to go to change server credentials MS Mobile 6 - (HOW do I get there? is ACTIVESYNC on phone or on my computer under the windows mobile device section, do I have my computer cord phone and pc hooked up together....
sorry, I was in schook when we hand wrote everything and a plunker typewriter was what we used for a manditory "typeing" class.... A little in the Flinstone Age - but really adapting - this phone was my stepping out, and I was and still am very excited to play with this new toy -
--------------------------------------------------------------------------------
You've probably sorted yourself out by now but if you haven't here's what you need to do.
I have only used a form of active sync on my Palm Pilot for nursing, b) but, that was hooked up and set up entirely tech department and they just told me what to do (enter contacts, updates like that into computer, then hook up the cords, and press the sync button" = that's it
Now, taking a deep breath because a solution is within reach I am ging to attempt the task but i do need step[step directions involving active sync and it has to be from the get go please....anyone.....
Hopefully others that get in this same slump will stumble upon this site, and help avoid such frustrations.
Thank you all for your knowledge base, and contributions, I am confident that the name floating in computer space hidden in the "Stealth" Outlook is beginning to appear.
Now onto the active sync, so I can get back to my state board review that took back burner for 3 days (oops)-

Thanks, worked for me too.

barcrab said:
You've probably sorted yourself out by now but if you haven't here's what you need to do.
Go to ActiveSync -> menu -> options, select Microsoft Exchange and then press delete. This will remove the ActiveSync relationship. Then just create a new one.
Click to expand...
Click to collapse
thanks, i had the same problem today, and this helped my delete my exchange email address....

The Quoted solution, solved my problem with Exchange.
barcrab said:
You've probably sorted yourself out by now but if you haven't here's what you need to do.
Go to ActiveSync -> menu -> options, select Microsoft Exchange and then press delete. This will remove the ActiveSync relationship. Then just create a new one.
Click to expand...
Click to collapse
I had a problem with Windows Mob 6.5. I was not able to Syc with company email service due to the Syc error message. I applied the above solution and reconfigured my account, than the Syc service came back.
Regards,

xxx
was getting frustrated already

Delete ActiveSync, HowTo
barcrab said:
You've probably sorted yourself out by now but if you haven't here's what you need to do.
Go to ActiveSync -> menu -> options, select Microsoft Exchange and then press delete. This will remove the ActiveSync relationship. Then just create a new one.
Click to expand...
Click to collapse
Just wanna give a thumb

Exchange Email - G1 unlocked

I need help! I need to access Exchange work email now in addition to my numerous personal accounts (why do I do that, who knows)
I have an unlocked G1 in the UK (on Vodafone), so I can't see/get may of the paid apps such as Touchdown, RoadSync etc. I have tried the free version of Touchdown, and it wasn't amazing
I've managed to find "Work Email" from an HTC hero, and install that. it works great - BUT only if it's a running app. If I close out of the app (by pressing "back" or whatever), it just doesn't check email any more, so I have to keep making sure I restart the app.
Any ideas for me? Or shall I just cave in and go back to a blackberry (noooooooooooo!)
Thanks

Did you go in to the settings and turn on "Push"?
Menu
Settings
Data Syncronization
**different roms will look different here**
look for "Schedule"
it may be set to Manual which would be why it only syncs when you open. There should be an option for "As item arrives" which is the push feature you are looking for.

I did look there, but no such option (I downloaded the Work Mail.apk file from somewhere, maybe that's why).
I did fix it sort-of through the settings in Work Mail to be "5 mins", not "as they arrive", seems to work okay now...

I downloaded it from here http://forum.xda-developers.com/showthread.php?t=536727
If you press the Menu button then select More > Settings> Send & Receive> Check Frequency then scroll UP (repeat UP) you will see the "As items arrive" option
It works great for me connected to a Exchange 2003 server.

HTML Email on HD2

Hi All,
Is there any way of getting full html support for email on HD2?
Cheers

Uhm... could you detailt up a little bit?
there is 100% full support of html e-mails on HD2...

I think he means, that embedded pictures are not shown instantly. Thats not a lack or bug its just for your safety because some kind of malware is using this way to srew you up
Therefore you always have to click on "show blocked images" or whatever it says....

Well actually, I really like that feature since I would find it rather bad if my phone would start downloading lots and lots of kbytes with information on bulky newsletters...
I never tried this, but it could help: try setting up a larger value for the maximum download limit: thus you can allow larger e-mail to be completely downloaded automatically.
I admit I've never tried this, since I am actually fond of the default 2KB maximum limit!
Good luck!

amang2205 said:
Well actually, I really like that feature since I would find it rather bad if my phone would start downloading lots and lots of kbytes with information on bulky newsletters...
I never tried this, but it could help: try setting up a larger value for the maximum download limit: thus you can allow larger e-mail to be completely downloaded automatically.
I admit I've never tried this, since I am actually fond of the default 2KB maximum limit!
Good luck!
Click to expand...
Click to collapse
That doesn't change the default action of not downloading images. You still need to click the link to do that.

johncmolyneux said:
That doesn't change the default action of not downloading images. You still need to click the link to do that.
Click to expand...
Click to collapse
You're wrong.
In the Message download limit combo box (drop down list), there are the following options:
- 2KB
- 5KB
- 20KKB
- 50KB
- All text, no pictures
- Headers only
- Entire message
Guess what happens when you select 'Entire message'...

If you use an Exchange accout, you'll have less options available. However, the 'Entire message' option is available, so no need to worry.
But if we got here, please keep in mind that Exchange 2003 doesn't offer HTML support across ActiveSync, with Windows Mobile (stupidity, I call it, for it works perfectly with iPhones!).
If you want HTML over ActiveSync, you should contact your server admin. and suggest him upgrading to Exchange 2007 (or even 2010 ).

amang2205 said:
You're wrong.
In the Message download limit combo box (drop down list), there are the following options:
- 2KB
- 5KB
- 20KKB
- 50KB
- All text, no pictures
- Headers only
- Entire message
Guess what happens when you select 'Entire message'...
Click to expand...
Click to collapse
You're so sarcastic that it is annoying. Every time I've come across you on these forums you have to attack in a VERY sarcastic way. STOP doing this.
You said, "I never tried this, but it could help: try setting up a larger value for the maximum download limit" Have you now tried "setting up a larger value for the maximum download limit" in order to try and help the OP, or did you decided that you'd rather just try bashing me.
"setting up a larger value for the maximum download limit" DOES NOT DOWNLOAD THE IMAGES.
Stop being so rude - these forums have a lot of long-standing and very friendly users. The best way to get on in here is to try and be the same.

Sorry for any misunderstandings. However, did it help?

amang2205 said:
Sorry for any misunderstandings. However, did it help?
Click to expand...
Click to collapse
Thank you - apology accepted. Let's forget about it now.
amang2205 said:
In the Message download limit combo box (drop down list), there are the following options:
- 2KB
- 5KB
- 20KKB
- 50KB
- All text, no pictures
- Headers only
- Entire message
Click to expand...
Click to collapse
I can't find those options anywhere. Where are you getting that list?

I can't find those options anywhere. Where are you getting that list?
Click to expand...
Click to collapse
Go to the Inbox of any accout -> click on the menu key (right soft) -> on the pop-up menu, select Tools>Options... -> choose an account to edit
Now, if you try to edit a GMail or Yahoo account (or probably any other account, except for the Exchange one), you can select Download Size Settings. You'll have the settings there.
For the Exchange account, when editing, click Next (on the Edit server settings screen), then Next again (on the User Info screen), then select E-mail, click the Settings button. You'll have there the 'Download size limit' option, just like in the other accout types.
Hope it helps!

This is a per account setting, the list in on the last page of the settings.
The same one where you decide if you want your mails in HTML or plain text format.
At leats that's where it is for IMAP and POP accounts (I don't have any hot mail account, and I don't sync my exchange accoubnt so I dont' know for these two)

amang2205 said:
Go to the Inbox of any accout -> click on the menu key (right soft) -> on the pop-up menu, select Tools>Options... -> choose an account to edit
Now, if you try to edit a GMail or Yahoo account (or probably any other account, except for the Exchange one), you can select Download Size Settings. You'll have the settings there.
For the Exchange account, when editing, click Next (on the Edit server settings screen), then Next again (on the User Info screen), then select E-mail, click the Settings button. You'll have there the 'Download size limit' option, just like in the other accout types.
Hope it helps!
Click to expand...
Click to collapse
Yeah - found it now. I've got a hotmail account (you don't have this option on there, same as exchange accounts), and a gmail account. I found it in the gmail one. Thanks.

johncmolyneux said:
Yeah - found it now. I've got a hotmail account (you don't have this option on there, same as exchange accounts), and a gmail account. I found it in the gmail one. Thanks.
Click to expand...
Click to collapse
I don't know it for sure regarding Hotmail, but you surely have it for Exchange!

amang2205 said:
I don't know it for sure regarding Hotmail, but you surely have it for Exchange!
Click to expand...
Click to collapse
Sorry - my bad. I misread your post above.

how to view full (overview) email in one screen
Sometime we receive email in HTML format with some images, the email client does load them but can not view everything in one screen (if you know what I mean... it is like Opera to view full screen of a web page).
Is there anyway to tweak it to work this way? Rather than scroll to right and down. Afterall we can pinch to zoom in.

My Emails won't download everything...

How do I make sure that every time sense UI downloads my emails from gmail, that it download the entire email? I hate it when I have to click "Get the Rest of the Message" to read it all.
I like to download the entire email because when I leave the house I have no Wifi to re-download them.

never had that problem. But i have gmail set up through activesync.
http://www.google.com/mobile/sync/

veda_sticks said:
never had that problem. But i have gmail set up through activesync.
http://www.google.com/mobile/sync/
Click to expand...
Click to collapse
you probably dont have that problem because your emails are never long enough. being a busy business person, my emails are always long and detailed.
Can anyone help me?

I have the same problem. even though I check off "entire message" I still don't see the html pcitures in the mail unless I click download" in the message.

do some search. its not possible to download pics immediately --> safety feature of winmo you cant disable.

n4v1n said:
I have the same problem. even though I check off "entire message" I still don't see the html pcitures in the mail unless I click download" in the message.
Click to expand...
Click to collapse
where do you check off "entire message" ive searched the entire menus and cant find it anywhere.

same problem mate
i checeked settings and nothing
have to choose download manully and then it says it will download on the next sync....grrrrr (my email syncs every 60 minutes)

And once more (as there are already douzens of threads about this):
For "normal" POP3/IMAP-Accounts: Email-Tab, Inbox, Menü, Extras, Options, Click Mail Account, Settings for DownloadSize (dont know how its called in EN)
For ASync: Open ASync, Menu, Options, Mark Email, Settings, DownloadSize
BUT AGAIN: You wont be able to download html-integrated pictures of the Mail immediately as it is a safetyfeature of WinMob !
Greets

live tile question

sorry guys if this is a question thats been asked a million times but search bar didnt actually bring anything up
My email tile does not update..i have 2 set for different bt internet accounts and the live tile never seems to tell me when mail has arrived. Infact when i go in and check my mail i can see that there is new mail in there but it actually looks like its been viewed already (not highlighted etc)
Is there some settings etc that i need to change or is there a way around it?
also i dont seem to get any notification tone when i get any notifications, do i need to enable it and where?
sorry for the stupid questions but just got the device and moved across from android

hpsauce37 said:
sorry guys if this is a question thats been asked a million times but search bar didnt actually bring anything up
My email tile does not update..i have 2 set for different bt internet accounts and the live tile never seems to tell me when mail has arrived. Infact when i go in and check my mail i can see that there is new mail in there but it actually looks like its been viewed already (not highlighted etc)
Is there some settings etc that i need to change or is there a way around it?
also i dont seem to get any notification tone when i get any notifications, do i need to enable it and where?
sorry for the stupid questions but just got the device and moved across from android
Click to expand...
Click to collapse
Not that it matters, but what emails are you using? I have 4 emails and if I leave them as Live Tiles they will all update...especially after the initial setup.
First things I would do is....reboot the device...power off /on is good enough. Then check to see that you do have an update frequency set. While in mail, on the bottom right hand side of the screen, enter the menu, then settings, then account settings...make sure the frequency is set. Finally, for notification sounds, go into device settings. From the Home screen scroll right, then down to settings.....choose the sounds settings, scroll down. See if a sound is set for email. many times its set to none.
If this does not help, remove your email accounts, reboot and try again. I've never had my public emails fail in WP7. Corporate, yes sometimes....but never, Hotmail, gmail, yahoo.

thanks for the reply
the device is brand new (arrived today)
i have 2 personal email accounts set up both with bt internet.
i.e [email protected]
i have set the checks to be every 30mins on the accounts and have also set a notification tone now (thankyou) still however i never get any indication on the tile that there is mail.
The phone has the latest software as this was the first thing it did when i connected it to zune.
does it matter that i changed the name of the account? i.e how it is displayed on the tile? it first came up with 'btinternet 1' and btinternet 2 for the other....i just changed them to 'home' and 'darren'
i have also tried removing the battery and restarting the device several times but still same problem.
i wonder....do you think that the fact i have my iphone 4 receiving the mail also that this might have something to do with it? hmm..now i think about it i think it might....im going to try and stop the iphone from checking for mail and just leave my windows device doing it...see what happens then.

If you happen to check your email from any other device/PC/Mac other than the WP7 phone, then obviously you wont see any new mail notification. But if Windows Phone happens to sync before you read in other devices, then you will see it. Also see if your iPhone is set to mark as read when a message is pulled into it (not sure ..just a guess).
Does your DVP at least show all the new mails as read when you go into inbox?
Also try setting the sync to 'as items arrive' or 5 min and see if that makes a difference.

notebookgrail said:
If you happen to check your email from any other device/PC/Mac other than the WP7 phone, then obviously you wont see any new mail notification. But if Windows Phone happens to sync before you read in other devices, then you will see it. Also see if your iPhone is set to mark as read when a message is pulled into it (not sure ..just a guess).
Does your DVP at least show all the new mails as read when you go into inbox?
Also try setting the sync to 'as items arrive' or 5 min and see if that makes a difference.
Click to expand...
Click to collapse
thanks for the reply
yes the dvp does show my mail in the inbox and does show it as read allthough i havent actually read it on the device.
also, under the sync settings the minimum poll time is 15mins (how often it will check the server) dont see an 'as items arrive option' like push email etc.
quite frustrating really as this is a really basic function....i can kinda understand it with the 3rd party applications and other live tiles but not the 'basics'

hpsauce37 said:
thanks for the reply
yes the dvp does show my mail in the inbox and does show it as read allthough i havent actually read it on the device.
(
Click to expand...
Click to collapse
This seems to indicate that some other Mobile Phone/PC (Outlook ?) is also configured to read the mail and its set to mark as read when downloaded. Or check your mail settings on the server (btinternet account) if such a option is enabled by default.