Dont know how it happened. There is no physical damage so maybe htc will replace it. I wonder if i should flash my phone back to stock before i send it in, that is if the will fix it.
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I'd recommend flashing back to stock before sending it in, just to be on the safe side.
I also wouldn't expect them to fix it, as they'll call it physical damage, and not a factory defect.
You might just be able to find a cheap battery cover on ebay to replace that one. It would work since the volume rocker is contained in the battery cover
yea i got lucky 2 years ago and sent my htc tilt in because the usb connector was broken. it took a few calls to find someone that would fix it for free. Hope i get lucky again.
Definitely qualifies as physical damage...
Don't send it in. Go to an ACTUAL sprint store and ask for a new battery back. Hell, if you call customer care they might even send you a new battery back, but you're guaranteed to get one in store.
No muss, no fuss, they'll just hand one over. Service & repair stores will have better odds of having one for you.
Htc support was no help and sprint was no help. Im definitely getting insurance on my next phone and beating the hell out of it and keep getting replacements. Luckily the product manager that i talked to 2 years ago on the phone still works there and sent me a spare one that he had.
Has any one else had issues with that rocker? I wouldn't be surprised if this had happened more often. It feel flimsy to me. I am always afraid Ill break it when I pull the battery.
Flexte, did you do as I told you? I simply cannot imagine that you went to an actual sprint store and they turned you away.
jesus, is the damn phone all cheap plastic? we have broke volume buttons, dust under our lcd's and paint chipping on the end buttons. id call these pretty serious defects. did htc do a rush job on these for sprint? this keeps up im looking into a more solid built phone despite loving the hero. im also on my 2nd phone becuase of the dust collection.
yea an sprint store but mostly service and repair would have given you a new battery back. i have people come in to my store couple times looking for chargers and stuff. on a side note ive had my phone since before launch goes in and out of my pocket and i alwayssss hit the end call button, and my phones in perfect condition lol.
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Any solution to this:
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I'm trying to sell it, but it's pretty hard to sell since you can't charge it!
Kenny Pollock said:
Any solution to this:
I'm trying to sell it, but it's pretty hard to sell since you can't charge it!
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Ouch!
If you have mad soldering skillz, you could try taking the phone apart, then buying a new USB jack from Mouser Electronics or DigiKey. That's assuming that HTC didn't use a proprietary connector and that the PCB wasn't damaged when the connector broke.
Otherwise, I'd say it's time to test your mad Google skillz to find a repair shop.
Maybe I can sell it here? Someone has to know how to fix it...
How exactly did this happen?
When I go to bed I charge my phone, and usually plug it in, in the dark.
I'm always worried about screwing it up so I do it very gently.
I'm the same way...
My cousin pushed the charger port in or something when I was sleeping... I woke up pissed. Went and bought a Sidekick 3, they're nice phones too.
Wow...I did the EXACT same thing ^_^ I just sent it in the Cingular customer support and they repaired it. Since they determined that it was from physical damage they made me pay for repairs but it was less than half of the full retail price so not too bad ^_^
Pocket PC Techs list USB port replacement as a standard repair for $60 (with a exception note regarding possible extensive/internal damage). You can check it out at http://www.pocketpctechs.com/main~unit~HTC_Wizard-511~area~repairs~item~REP-USBCON01.htm
That happened to mine when i dropped it off the desk with the chrging cable in, landing with full force on it.
Once you manage to get the stupid thing open (they like to make it tricky!) it's easy enough to re-solder. The pads are very close together though, so make sure none accidentally connect to their neighbour.
mr_Ray said:
That happened to mine when i dropped it off the desk with the chrging cable in, landing with full force on it.
Once you manage to get the stupid thing open (they like to make it tricky!) it's easy enough to re-solder. The pads are very close together though, so make sure none accidentally connect to their neighbour.
Click to expand...
Click to collapse
That have happened to me two times in a month.
I have to be more careful.
Me 2
Same happened to me, sent it off for repair, got lost in the post sumwhere, tmobile said i had to have a motorola l6 instead, spent all day on tech support, emaild director, got contacted by secretary, new wizard, got secretarys personal number.
And that in a nutshell it what happened 2 me.
8) :lol:
Hmmm, so last night, I left my phone sitting on my desk in perfect condition, got up this morning, put it in my over-coat pocket and went to school. When I got home to use it, there was the famous power button crack, which I know wasn't there yesterday because I cleaned my whole phone really well (eww, germs), and then I found the much worse crack by the volume button. I never even took my over-coat off today, and my phone has never been dropped. ;( What POS.
Do you think the hardware warranty will cover this? I'm sure my AMEX card warranty will, but I'll have to wait until June of next year before I can use it.
I'm worried that the piece by the vol. button is going to snap off randomly. It also seems like the plastic just does this at random, from my personal experience, and others have said the same thing.
Here are some photos, if you haven't seen the vol. button crack before...
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Sorry about your misfortune my friend. Seems that the otterbox cases have taken to long to come out for some...
Damn, just saw your headline and looked down at my phone to find that I have a crack as well at the same place by the volume button. It's not coming off, but thats not to say that it won't in the future.
Unfortunately a few weeks ago I dropped my phone, and there's a scuff mark on the top. I'm sure if the crack worsens that they'll claim it was from abuse and won't cover it.
Got the two same cracks. I am not too worried about it.
I'm just worried about other cracks showing up randomly...I don't think this phone is built for more than a year of easy usage. I don't use a case, burt I'm not throwing my phone around it dropping it either.
Sent from my Warm twopointtwo EVO.
I just got my phone replaced for the powerline crack
The sprint employees said they did it as a "courtesy" because it's not a known defect. When I told them it's all over the web, they said HTC has to issue it as a known problem.
"courtesy" my ass, I pay for TEP every month and I haven't even used it yet!
This its old news, lol, op should have serched, and yes I have this to, iv had them sense the phone came out, and no further damage has happend.
Sent from my netarchy_toast, froyo beast of a machine evo!
I dont know if its just the store I go to (Kaahumanu Maui, if youre lucky enough to be here) or if its sprint policy to help the customer out. When i first got my phone in June I jacked it up starting with getting water under the screen from the retarded protector kit, and secondly messing up the root process and bricking it. I took it back and told them Norton antivirus kept asking for a password which i never did put in (really did happen) but I didnt mention it happened during the root process which screwed the whole thing up... They tested it it wouldnt get past fastboot so they Just handed me a new phone no questions asked and for $0.
Screw up two on my part. I have been trying to get hdmi working with no luck. So the genius I am decided to clean the port with a qtip soaked in alcohol. It didnt work. So I unrooted and took it back to the store. Told them the Hdmi isnt working and I dont have insurance. They check it out and see the water indicator inside the phone (right next to the hdmi port! so dont clean it with anything wet) was red, also the hdmi connections were corroded. But the tech tells me dont worry usually you would have to just buy a new phone but this is what we will do. Pay $35 now and we will say we fixed your phone, then you can add insurance as its allowed after a repair. After that they just reported that I needed a new phone haha so i got a new phone for about $50. Im cancelling the insurance after a couple months and I get the new one all rooted and set up . Hope your experience is as good as mine.
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Sent from my PC36100 using XDA Premium App
beesneazy said:
Sent from my PC36100 using XDA Premium App
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Lol.
What a gypsy.
Sent from my PC36100 using Tapatalk
Or...just call, complain about the slow data speeds and they'll just offer to swap out your phone, since that's obviously cheaper than actually fixing their network.
I believe I have a logical explanation. I about 2 months ago, found a sprint store that would do service on my phone. While there they informed me that sprint had up until that time, (about 2 months ago) had a very loose warrenty exchange policy. The phone could have physical damage, and as long as you reported a "Warrenty Issue" they would exchange it. They tightened it up, any signs of physical damage they won't service it. If the power button area gets 2 cracks, they won't service it. It was nice of them to do that little paperwork shuffle to get you insurance. good luck!
So, anyway. I dropped my brand new S4 two days after getting it. Had not gotten my case yet so it bit the dust in a big way.
Hit on the corner JUST right so that the cracks spiderwebbed the whole screen.:crying:
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Called AT&T to find out just how crappy and worthless their insurance is - $6.99 a month buys you the privilege of paying a $199 deductible to get anything out of them.
Oh well, glad my company had not wasted the money on that BS! And I will make sure we never do pay for that.
Ordered a glass replacement kit from Amazon THIS ONE and it comes with literally everything you need but a blow dryer/heat gun. It even comes with enough double-sided tape to do about 20 phones
Watched a number of YouTube videos to see how it is done and finally found one that did not show a complete dismantling of the phone (which I suspected was overkill anyway unless you are replacing digitizer) and went that route.
It was a long and difficult process (about 2 hours total), but I did manage to get through it OK. Until the end.
I was so excited to be almost finished and so anxious to get the new glass on that I did not look carefully enough at the glass before putting it on.
Since this aftermarket glass had no "Samsung" name on it, I accidentally put the damn thing on backwards!
So the menu and back buttons are swapped (no biggie since I know which is which without looking) and the front camera is covered up with black.
I figure it is not the end of the world since I NEVER use the front camera anyway and I am sure I will need to replace it again eventually so I will correct it then.
So, any of you who have broken their glass - go ahead and do the replacement yourself. If even someone as clumsy and retarded as I am can do it, screw it up and still make it work, I figure ANYONE CAN.
At least I provided my wife with something to laugh at and a funny story to tell her friends at work.
Thanks for telling the story sir. The first picture of the broken display is bone-freezing !
What about the proximity sensor adn light sensor for the auto brightness? Aren't those also disabled?
Skipjacks said:
What about the proximity sensor adn light sensor for the auto brightness? Aren't those also disabled?
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Excellent observation!
Probably so, just haven't noticed I guess. I may have to go ahead and get another piece of glass and redo it sooner rather than later.
Of course it will be a lot easier with none of that UV bonded adhesive to hack through this time. If I thought I could get the existing one off without breaking I would probably try it right away.
Out of nowhere I got one line. Then a few weeks later another and now there are 3!
Anyone else experienced this and do you know the cause/fix?
Problem is I bought my phone (G935F) through eGlobal in China. I had faith in Samsung as I never had any issues with their products. Now that I ended up with my first faulty product, I am faced with sending it back to China. Unless Samsung UK will cover the warranty...No idea how it works.
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Haskren said:
Out of nowhere I got one line. Then a few weeks later another and now there are 3!
Anyone else experienced this and do you know the cause/fix?
Problem is I bought my phone (G935F) through eGlobal in China. I had faith in Samsung as I never had any issues with their products. Now that I ended up with my first faulty product, I am faced with sending it back to China. Unless Samsung UK will cover the warranty...No idea how it works.
Click to expand...
Click to collapse
Yeah same problem the LCD is coming loose I bet if you push down hard towards the top of phone by the "G" in Samsung under the ear piece it will go away. Have you dropped it out day on it? Either but parts on Amazon and learn the repair or pay hefty to have it done at a shop. I'd honestly first off putting a heat gun on it while there's added pressure and see if it will re glue it self. I had a bunch of lines on mine and it cleared up a lot but unfortunately not all lines. Good luck
Thanks for the reply. Yes, one of the lines go away if I press in exactly that spot.
I'm not brave enough to start a DIY repair - since it's under warranty, I don't see why I would have to pay anything. It was never dropped - I cherish it like my life depends on it!
Haskren said:
Thanks for the reply. Yes, one of the lines go away if I press in exactly that spot.
I'm not brave enough to start a DIY repair - since it's under warranty, I don't see why I would have to pay anything. It was never dropped - I cherish it like my life depends on it!
Click to expand...
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Download a pixel filter from the playstore to prevent any new ones from appearing especially useful for phones that have screens on for a great length of time helps safe battery and screen quality.
dtla_bartender said:
Download a pixel filter from the playstore to prevent any new ones from appearing especially useful for phones that have screens on for a great length of time helps safe battery and screen quality.
Click to expand...
Click to collapse
Too late. Today the screen completely died. Phone works fine (I can take calls), but screen is just black.
Went to the Samsung help centre and they said I need to send it back to the seller (not a UK model).
So back to china at my own expense - or bite the bullet and pay for the fix, but I have no idea what that might be
Gutted....
Its a faulty screen. exactly same happened to me. first the lines then screen completely died. Had to rush to Samsung service centre. They had to change the whole screen. Luckily mine was in warranty so got the screen changed free of cost. All the best !