Database Users

Just got phone working the way I want it, NOW ALL SOUND LOST

Hello
I am really beginning to hate this lousy phone, I have now lost all sound. I picked up the phone to remove some software and noticed I was getting no system sound. So, I opened media player no sound from the music, plugged in headphones and the music was playing. I made a phone call, could speak to and hear the person on the line, I asked them to call me back and nothing.
I have searched the board and found some people saying that the phone sometimes gets stuck in headphone mode, but I was not using the headphones. Anyway I have spent the past 5 minutes inserting, twiddling and removing headphones, but I can not get the sound back, guess it must be hardware failure.
Any ideas or similar problems out there?

Re: Just got phone working the way I want it, NOW ALL SOUND
NewSPV said:
Hello
I am really beginning to hate this lousy phone, I have now lost all sound. I picked up the phone to remove some software and noticed I was getting no system sound. So, I opened media player no sound from the music, plugged in headphones and the music was playing. I made a phone call, could speak to and hear the person on the line, I asked them to call me back and nothing.
I have searched the board and found some people saying that the phone sometimes gets stuck in headphone mode, but I was not using the headphones. Anyway I have spent the past 5 minutes inserting, twiddling and removing headphones, but I can not get the sound back, guess it must be hardware failure.
Any ideas or similar problems out there?
Click to expand...
Click to collapse
I've had this a couple of times and found that a soft reset will sort it out.

I have similar problem--it seems to be the connection to the speaker/ringer. I can get some sound by tapping the top of the case. The small speaker for the earpiece is not affected. Tried resetting anyway to no avail. Will probably send back for repair soon. I am keeping it on vibrate now.

Re: Just got phone working the way I want it, NOW ALL SOUND
TheBrit said:
NewSPV said:
Hello
I am really beginning to hate this lousy phone, I have now lost all sound. I picked up the phone to remove some software and noticed I was getting no system sound. So, I opened media player no sound from the music, plugged in headphones and the music was playing. I made a phone call, could speak to and hear the person on the line, I asked them to call me back and nothing.
I have searched the board and found some people saying that the phone sometimes gets stuck in headphone mode, but I was not using the headphones. Anyway I have spent the past 5 minutes inserting, twiddling and removing headphones, but I can not get the sound back, guess it must be hardware failure.
Any ideas or similar problems out there?
Click to expand...
Click to collapse
I've had this a couple of times and found that a soft reset will sort it out.
Click to expand...
Click to collapse
Paul, how long did you have your phone from Orange when it first happened?
I have had mine around 1 month now, I have 'Soft Reset' and 'Hard Reset' but the problem is still there. Did you get yours directly from Orange or a dealer, have you spoken to either?
I am going to call the dealer tommorrow and try to get them to send a swap out, this is an obvious defect if it has died in a month.
bjrmd said:
I have similar problem--it seems to be the connection to the speaker/ringer. I can get some sound by tapping the top of the case. The small speaker for the earpiece is not affected. Tried resetting anyway to no avail. Will probably send back for repair soon. I am keeping it on vibrate now.
Click to expand...
Click to collapse
Yes resetting does not seem to work, try to get a swap out if you can, I am going to try tommorrow, it has to be a manufacturing fault.

bjrmd said:
I have similar problem--it seems to be the connection to the speaker/ringer. I can get some sound by tapping the top of the case. The small speaker for the earpiece is not affected. Tried resetting anyway to no avail. Will probably send back for repair soon. I am keeping it on vibrate now.
Click to expand...
Click to collapse
I think you are right, it does appear to be a connection fault. I started media player tapped near the speaker a few times and got a second or two of music then it died again, it gives stuttering sound when tapped.

Repair Info
My Dopod 818 Pro unfortunately also has the same problem. Anyone have any advise on the best way to reach Dopod? I am living in NY and I bought the phone in Wanchai. I tried emailing them, but there has been no response. Thanks in advance.

Hi
Just sent my phone back for a new one, Orange confirmed it was a hardware fault and said I was entitled to a replacement phone. Seems that this is a known issue with the Prophet. They would not say though if it was just part of a bad batch, or generally bad manufacturing. I guess we will see when your phones begin to fail.

NewSPV said:
Paul, how long did you have your phone from Orange when it first happened?
Click to expand...
Click to collapse
Hi,
It happens now and then - not more than around one a month. Not a hardware fault in my case just windows doing its occasional bug thing.
NewSPV said:
Hi
Just sent my phone back for a new one, Orange confirmed it was a hardware fault and said I was entitled to a replacement phone. Seems that this is a known issue with the Prophet. They would not say though if it was just part of a bad batch, or generally bad manufacturing. I guess we will see when your phones begin to fail.
Click to expand...
Click to collapse
I reckon it's probably a bad batch. I got mine just after they came out and hardware wise it's been fine.

Strange sound issues (this is a tough problem!)

Hey all, im glad this site is up its been great finding what i can really do with my wizard!
here is he issue im having. the wizard has 3 different speakers and 1 microphone. 2 side speakers (used to play music, or speaker phone) and the 1 main speaker (used for hearing calls). none of the 3 work when im making calls, listening to music, alarms, or any of the "screen click" sounds and the microphone doesnt work on phone calls or note recordings. however, the one time the speakers do work is when i have an incoming call, i tried listening to see which speaker its coming out of and it sounds like all 3. the headphone jack still works so thats what ive been using. pressing the speaker phone button while on a call (that i cant hear) doesnt do anything, the UI doesnt show any change or switch to indicate its changed to speaker phone and the "speaker on" button doesnt change to "speaker off" like it used to.
originally i thought this was a ROM issue, i was using the manufacturer's ROM (cingular 8125, unlocked for tmobile service) so i followed the lovely tutorial and switched my phone over to the t-mobile 2.26 ROM. this had no effect, so I then upgraded to XDA's WM6 ROM and while i love this new ROM it still did not fix my sound issue.
im stumped, any help anyone can offer would be great. I wanted to post here before i crack it open to look at all the insides.

same problem!
I'm having the exact same problem! I just noticed the problem recently, when my phones alarm didn't sound. I'm running a custom cooked rom from mattk_r 318 kitchen, but I don't think the rom is the problem, as i am indeed still hearing sound from the head phone jack. I don't think the internal speakers are broken, as when a call comes, the phone rings, and the sound come out from the speaks as mentioned above!
Help!

dropped?
have you ever dropped your phone?
I have dropped mine a couple times and thats the only cause I can come up with. But this never seemed to be a problem until recently.

no major drop recently.
i havent really dropped it recently at all.and for some reason i dont think the hardware is the problem,because i tryed voice recorder,and it records my voice and i can play it
back through the headset.so that confirms that the mic and both spealers work (rings
when incoming call). i really dont want this to be the downfall for my wizard! is there
any key registry entrys for sound maybe that we could have a look at? btw my wizards a G4 if thats makes any difference.
please help!!

mine is a g3, if it were a software issue then reflashing should have solved it. right? i dont know enough about the internal workings of the wizard to know what a flash actually does.

?
Anyone have any ideas on what I can try?

Well, a flash is an OS upgrade/downgrade. It contains drivers, programs, registry settings, things of that sort. Sounds like your problem is hardware related, nothing to do with the OS itself.
I assume the warranty on that baby has already expired, so you're pretty much on your own.
Two options come to mind:
1. The obvious... buy another Wizard
2. The not so obvious... buy another Wizard with a broken screen and take all of its guts out and put them in yours.
A third option also exists... (ther's always a third way)
Mind you, this is for INFORMATION PURPOSES ONLY! In no way do I condone the below mentioned method.
Get a new line of service with Cingular and buy the Wizard to use with it. Exchange their boards, swap the IMEIs using the Wizard Service Tool utility found on these boards, cancel the line of service and return the "new" Wizard.

Sound issues
I have had a similar problem but located my problem to the microswitch which is in the headphone socket. Might be worth trying pulling the headphones in and out a few times to see if it allows the microswitch to release (if that is the problem?)
Steve

The wizard is magic
Some how my wizard seemed to repair it self. Its sound is working again...i didn't reflash or do anything special....weird. I think its because the phone had a good vibrate....ive got one of those speaker docks for the wizard..i put it in there...got a phone call and talked and stuff...but while it was in there (with the mic plugged it) it vibrated alot...maybe that flicked the switch mentioned above?
weird..this phone never ceases to amaze me. I just hope it doesn't happen again... because it appears to be emerging as a problem as the wizards get older?
Keep up the good work guys!

LOL!!!!!!!!! its so simple and yet so amazingly smart
wow, Steve you are the most amazing person EVER!
I put the headphone piece in about 1/10 of the way and slowly made a swirling action as i slid it all the way in, clicked the start button on wizard and i heard the "click" for the first time in a month!
Thanks!

I tried different options to get my sound back, no luck so far
Problem started after using the headset-connector to connect it to an FM-Transmitter.
After reading this thread, my guess is that the "micro-switch" is in a wrong position. So I opend my MDA, but can't find any "switch" in that connector.
Is there some more info about that connector, a connection-diagram perhaps ?

what worked for me was inserting the headset jack in roughly, robbing each side of the headset jack to try to hit the "switch". that might work for you.

Yes!!! Thank you a lot!
I have the same problem, no sound in my speakers, just vibrate and sound in handsfree. I figure out that this micro-switch could be the problem, but I haven't know how to solve it. Thank you once again, I love my SPV!! and this community.

Fixed!
Woohoo!
This problem just cropped up for me on the weekend.
Thankfully it wasn't long before I happened across this thread.
About a minute of persistent jiggling the microphone jack did the trick.
Thanks!

Static Noises In Call

Hey guys, I have had my Touch HD for a little less than a month.
I am extremely happy with everything about it...
But a couple of days ago, I started experiencing a static type noise during calls only. It seems like there is an interference or something every time I place a call.
I have never dropped it since I got it so I know I didn't break anything.
I purchased a Squaretrade warranty when I bought the phone. Do you think that I should send it in? What do you think is the problem?

Is is it on incoming, out going or all calls? Have you tried using the headphones that the phone came with? Do you still hear the noise with those???

I am having the same problem. Is this a hardware or a software issue?

I am also getting some static interference noises on calls only , only had my phone under a week , would a firmware upgrade fix this or is this a hardware fault?

mavyo said:
Is is it on incoming, out going or all calls? Have you tried using the headphones that the phone came with? Do you still hear the noise with those???
Click to expand...
Click to collapse
It is on both incoming and outgoing calls.
I tried the headphones that came with the phone and I don't hear static with them.
Also, when using the speaker phone, it does not make any static noises.
Any takers?

Yep mine has static too, it can help a bit to hold the device high up since the Aerial is at the bottom.

I had the same problem. Only heard the static when using the phone to my ear. Never when using a bluetooth headset or the speaker on the back. I tried several hard resets and phoned HTC. I've since sent the handset back. I'm waiting to hear if they are giving me a new handset or a refund as I had only had the phone for 5 days.
I done a load of searching and couldn't find anyone else with the same problem. HTC said it was a new problem to them but it looks as though there are a few of us.

mavyo said:
I had the same problem. Only heard the static when using the phone to my ear. Never when using a bluetooth headset or the speaker on the back. I tried several hard resets and phoned HTC. I've since sent the handset back. I'm waiting to hear if they are giving me a new handset or a refund as I had only had the phone for 5 days.
I done a load of searching and couldn't find anyone else with the same problem. HTC said it was a new problem to them but it looks as though there are a few of us.
Click to expand...
Click to collapse
Please keep us updated on what they have to say about your situation.

Hi,
Im still getting that static noises , Also getting it when im playing audio on windows media player , Ive also tried core player , still same , so it's not the windows software , I reckon could be a hardward fault.
i have a orange htc touch hd .
does any1 else get these noises when playing any audio ?

I'm thinking the problem is hardware related. Seems like something is loose, connectionwise.
Whenever I hear the static in call, and kind of jiggle the phone around or press the screen and back together it goes away for a little bit.
I am going to take advantage of my warranty I believe.

Well I dropped my phone today and it appears the static noises in call have disappeared.

Hehe well I'm not trying that one out I also have the statice noise in call but its only at one person and its always the same one :\
So maybe I should drop that person on the floor

Onboard Speaker noise / crackling
I've had my HD since Friday, and I'm having the same noise. I hear it as soon as I press send and intermittently during all calls. When it goes away, if I stay really still, I don't hear it till I move. Really irritating for an $800 phone. I called the guy at the phone store where I bought it and he told me to call HTC.

i have the same problem .. sometimes the noise disapear when i press on battery cover, anyone found a solution for that problem

Noise in the speaker - ideas?

Since a couple of days I started to hear some noises in the speaker when calling or receiving a call. It's something like hearing the other person outdoor with the wind blowing, and its getting worse when I am moving.
Any idead what to do before sending Blackstone to the provider? I tried to change rates/bands from 3G/GSM because I played with it before and also reflashed the rom with 1.7 DUtty's - no effect. I think I am gonna reflash the radio - not sure if that would help.
PS I've also checked the speaker in search of hair, dust, debris - it's clear but doesnt sound like. Funny thing - the voice in the headset are perfect also the music is alright so I am getting the feeling that it could be software issue.
Please kindly advise

another strange issue - I did a hard reset and the noise is gone (using the 3g) however when lying down on bed talking through it in the horizontal position I can hear that noise again (although not so loud and often as before which is fine)
could it be the g-sensor issue?

Had The exact same problem with my first 2 touch hd`s. I got both replaced on warranty. The first one worked at first but got gradually worse. The second one came like that. I am now on my third and no problems so far.
Tried everything to fix the first 2. New radios, hard reset. Nothing seems to fix it.

why there's no interference when on loudspeaker or playing music? seems that the speaker is fine.
checked the sim in other phone - fine. WTF? I'll try to reflash the radio tomorrow if not sending it back to be replaced.
How to obtain orange fault code which is needed by my phone provider? call the cs?

speakerphone cracking when in a call

Hi,
I just got a td2 and straightaway thought that the speakerphone sounded abit crackly. After showing a couple of friends and seeing what they thought they both said the crackling was abit weird but maybe the phone was just like that but im not entirely sure.
Does anyone else have any trouble with there speakerphone? When the volume is completly low it sounds fine, putting it up even abit causes there to be a small crackle when someone speaks (signal is fine and ive tried with a few of my friends).
I've got a 14 day return policy with this company i have gotten my contract from and its been 3 days now and i should be able to get a replacement but i dont want to send it off and them to say this is how its supposed to be. So is this a known cause or is there something that can be fixed or did i just get a bad td2?
Thanks

I have had it with my Touch 3G, before making a call i blowed in the speaker and it was gone.
My HTC Touch Diamond2 does not have that problem.

i had a very similar problem. the speaker worked fine, but when the voice hit a certain pitch level it would distort slightly, like it was picking up a vibration.
I sent it back and got a replacement, and the new one is fine.

Right thanks to both of u, ive tried the blowing thing already and tried again but no luck.
I think the problem is exactly the same as the u described adamrob69 but I just didn't explain it very well lol, so i've sent them an email and will ring on monday and get it exchanged, how lucky must i be to get sent a faulty one .
Thanks

dont worry, it seems at the minute theres a 50-50% of getting a duff phone. The build quality is slipping on these phones.
Im still not enitrely happy with the quality of my second one, but whilst everything still works on it im not going to go through the hassle of changing again!

I have same problem but with speaker at side, when phone rings the sound cracks.