You Know although I was a big fan of HTC products, and I used to buy many gadgets from. UNTIL a friend of mine went to Spain, and I asked him to purchase for me an HTC shift which costed me 1399 EUROS.
I was surprised that the Vista on it is in Spanish, and when it arrived to me, I thought it would be changed to english easily, but then I realized that it is not possible at all to change the language to english.
Anyhow I contact HTC support, and asked them to help me get an english version, since buying a new vista is expensive. It took them more than 10 days to respond back to me, and they repsonded that they can't help at all.
To give a comparison, lately I bought a desktop from AMD here in ISrael, and I was surprised that the vista was in Hebrew, so when I contacted them they immediately within the same day, told me to return the computer and they will change the vista to english by customizing a new computer specially for me. What a difference in service and support.
As a conclusion HTC shift sucks in every posibble way of support. I will throw this piece of garbage as a gift to one of my freinds. I made this mistake and I will tell everyone I know that HTC sucks, and believe me I have many people who will reconsider buying anything from HTC.
You purchased a spanish Shift, from spain, and were supprised to find it was a spanish language version?
You may well be able to hack the english language version into vista, but I think you'll find that as no one here works for HTC, we don't really care if you give your device away and then tell everyone that HTC sucks...
But 30 seconds worth of googling found this that may help:
http://www.froggie.sk/
Mephi
well I used froggie, and it prvents you from many system configuartions, so please don't tell me about googling, since I am an expert not a newbie.
I will make it my mission to post my experience on evry blog and forum I know, I really wonder how long will it take before everyone realizes that HTC has the worst customer service and technical support in the whole world, it takes at least 10 friggin days till you get a negative reply. So I was wondering what would happen if my device needed any repair that has warranty on it, I bet that they will not even answer till my warranty expires, and then they will reply telling me that they are sorry to give me any service since my warranty finished
hykhleif said:
well I used froggie, and it prvents you from many system configuartions, so please don't tell me about googling, since I am an expert not a newbie.
And HTC sucks
Click to expand...
Click to collapse
Well google some more then, I found several pages that explain how to change the language in Vista business, some 14 days ago.
Or you can just upgrade to Vista Ultimate, in Ultimate you can change to what ever language you want, any time you want.
hykhleif said:
well I used froggie, and it prvents you from many system configuartions, so please don't tell me about googling, since I am an expert not a newbie.
I will make it my mission to post my experience on evry blog and forum I know, I really wonder how long will it take before everyone realizes that HTC has the worst customer service and technical support in the whole world, it takes at least 10 friggin days till you get a negative reply. So I was wondering what would happen if my device needed any repair that has warranty on it, I bet that they will not even answer till my warranty expires, and then they will reply telling me that they are sorry to give me any service since my warranty finished
Click to expand...
Click to collapse
I dont really believe that you are an expert. Stating that you are surprised to find products of various countries in their local language. Whats surprising about that? Not everyone on this planet speaks English. Besides, what do you need English for.
Anyway, I myself, provided several ways to change the Shift's language (mine = Japanese) to any language you desire. It takes only 5 minutes of your time and if you would have checked this forum you would have found the post.
I even changed the language of (my fully Japanese) SnapVue to English.
Finally, what kind of friend are you? If you want to throw away a piece of crap, you should give it to your enemies, not your friends.
despite from the issue of buying a device abroad with the wrong language and wonder about it...
i really also think that htc should care more about their customers. they have really good products but i also think there support sucks.
I also found hts support to be of a sub standard. When my hard drive went down it I sent it to htc and it took 2 weeks from phone call to shift being returned and it still had the hard drive problem, so back it went to htc and 2 weeks later it was returned this time it was fixed, so it took a month from fault to working again, now as this device is aimed at the business market I feel a month with out the device is far too long, compare this with a screen fault my ibm laptop developed from phone call to fix was less than 48 hours (they sent someone to my house to fix it).
I will still be keeping my shift as it does the job I need it for and there is nothing on the market that could replace my shift, but I do feel htc support could be far better, looking back if I had know it would take so long I would have replace the hard drive myself.
Scottt
I guess I was a little more lucky than you guys. My problem was that the main exhaust cover in the center broke. It just cracked from taking it out the envelope case. And this after just 1 month, what a miserable design.
The shop here in Tokyo swapped the thing, no worries. But of course, it wasnt HTC, it was the dealer and I had wo winge about it.
I remember having a lot of grief when my Hermes` touchscreen died.
Of course they refused warranty and I ended up repairing it myself.
In his case, it isnt really a HTC support issue to change the language.
So i fully understand their reaction.
Why HTC Support really sucks
I'm sorry for the extra long post, but you should read it, it's really funny.. if you're not me ofcourse.
Sorry for posting here about an HTC Touch Pro 2, but this post is HTC Support sucks related. So, I bought my HTC TP2 in june this year from an official Romanian retailer(as I am Romanian) I found on HTC's website(emag is the name of this store). On 14th oct(at this time htc.com/ro/ did not exist), HTC released the WM6.5 ROM for Europe. I thought, hurray, I'm getting rid of the crappy wm6.1 interface. No chance at all, I'm still useing the 6.1 ROM, and here's why: To download the new ROM, they ask you to insert your SN, I did insert my SN, and after clicking download, a "Sorry, this download is not suitable for you" message appeared in red. My reaction was "wtf, they think I'm not smart enough to upgrade my phone, or what?". Anyway, I contacted them through email, and told them that there probably is a mistake on their system and I can't download the new ROM, because I bought my TP from an official retailer, not from a carrier or so(which oblige you to download their crappy modified ROM), and my region is indeed Europe, and I should be able to download the WM6.5ROM. They told me that the download for me will be available on 11th of november(one month later!!!). Ok, I waited. on 14th of november I contacted them again, because ofcourse there was no other ROM available for me. After few no-info-at-all emails, they gave me a link where to download the upgraded rom... on their czech site. I was.. again.. like, wtf. Why in the world should I download a Romanian ROM from a czech site? And the answer came promptly, "your device has been made for Czech Republic and you have to download anything from there". Ofcourse I don't speak Czech, I don't even know anyone to speak Czech, or anyone who visited czech, but suddenly I have to meet the Czech Civilization through HTC. I told them that this has to bean error and that I can't download the Czech ROM because it is probably a Czech language ROM, and I don't know a bit of Czech. They told me that the ROM is an English one I have nothing to worry about. I replied them that I payed 835$ for this phone and I deserve a Romanian ROM(in fact a Romanian ROM did exist, on htc.com/ro/, but only for Orange, my device wasn't suitable ofcourse). They told me that they can't do nothing about this, and I have to download the rom from the Czech site, and this would restore my phone to its original eastern europe language. What??? First of all neither Czech or Romanian are Eastern Europe, but Central Europe. Second, where do they speak English as a native language, in Eastern Europe?? Its original language is Romanian btw, and my actual ROM I have never modified, the original one is a WM6.1 Romanian ROM, so basically is a phone made for Czech people who speak Romanian. I'd like to meet some of these guys, if they learned Romanian only to have a cool Romanian language HTC TP2, they are cool. After few other emails, they told me that after I upgrade to the Czech ROM, I will have Windows Market Place on my device, and I will be able to buy some software, so I can use cyrillic letters on my keyboard and for texting. This is where I got really pissed off. How can anyone be so ignorant, that they don't know which languages use cyrillic letters, and which use the latin script(as Romanian and Czech language). Specially those people who I payed 835$, not just for a good device, but to be a happy client. After this I called HTC, and told them the whole story, and they told me they can't help it, my phone is made in Czech Republic(yes, in Czech Republic, this is what Jenny from HTC told me) and I have to use the Czech ROM, but I can download the sunny interwrite romanian keyboard if i pay for it. In fact, she actually made me feel bettter. Do you imagine what could have happened if my phone was made in China or Taiwan(as almost any other device in my house)?
This is my HTC Customer Support true story. I hope you enjoyed it. If you have an idea of what should I do, or how to make HTC to publish the Romanian ROM, which they have to have, because they gave Orange this ROM so they can modify it, please post me a reply.
I'm sorry for the extra long post, but you should read it, it's really funny.. if you're not me ofcourse.
I am aware that I could have download the wm6.5 rom from this forum or some other site, but I did want to have the official Romanian ROM, not some modified, way cooler, but sometimes buggy ROM.
Do you ever have the feeling that you were dumb when younger?
Well fellow htc owners ,
I think in some countries Htc , repair service is ok like mine - KL Malaysia , but still it depends on yr luck n yr type of htc device , if the htc device is a popular in terms of quantity sold , then u might hv a better choice of hardware spareparts and also software repair too - just like nokia too , i mean how many htc shift they can possibly sell in yr country = the parts ready on their shelf and their htc trained technician to backup and provide service to yr area concern . So u can say u boycott htc because of it's poor services rendered but hey - it's a damn good product , stable for wm5 , 6 , 6.1 , 6.5 and 7 too in the future , what other brand of pda u want to try to equal or better htc ? btw htc shift is a very good hybrid device , i dont think u can find one better for similiar price , so good luck to all htc owners , u hv to improvise instead of totally blaming them , htc is a giant now , do u think they will care abt yr complain , unless Obama uses it live on TV n he said the htc sucks , probably then the doggy htc will buck up everything they have . he he he , just my opinion , cheers everyone - jimmunsw
hykhleif said:
You Know although I was a big fan of HTC products, and I used to buy many gadgets from. UNTIL a friend of mine went to Spain, and I asked him to purchase for me an HTC shift which costed me 1399 EUROS.
I was surprised that the Vista on it is in Spanish, and when it arrived to me, I thought it would be changed to english easily, but then I realized that it is not possible at all to change the language to english.
Anyhow I contact HTC support, and asked them to help me get an english version, since buying a new vista is expensive. It took them more than 10 days to respond back to me, and they repsonded that they can't help at all.
To give a comparison, lately I bought a desktop from AMD here in ISrael, and I was surprised that the vista was in Hebrew, so when I contacted them they immediately within the same day, told me to return the computer and they will change the vista to english by customizing a new computer specially for me. What a difference in service and support.
As a conclusion HTC shift sucks in every posibble way of support. I will throw this piece of garbage as a gift to one of my freinds. I made this mistake and I will tell everyone I know that HTC sucks, and believe me I have many people who will reconsider buying anything from HTC.
Click to expand...
Click to collapse
Hey, man! You'd better go tu Russia, where, there's no ANY support! So, if you have a couple of straight hand's, you can install Win on ANY languige, and make ANY repair, by yourself. It's not so difficut.
nyd said:
After this I called HTC, and told them the whole story, and they told me they can't help it, my phone is made in Czech Republic(yes, in Czech Republic, this is what Jenny from HTC told me) and I have to use the Czech ROM, but I can download the sunny interwrite romanian keyboard if i pay for it. In fact, she actually made me feel bettter. Do you imagine what could have happened if my phone was made in China or Taiwan(as almost any other device in my house)?
I am aware that I could have download the wm6.5 rom from this forum or some other site, but I did want to have the official Romanian ROM, not some modified, way cooler, but sometimes buggy ROM.
If some HTC guy is reading this, my name is Andrei Mirt, just search your database
... and your company sucks.
Click to expand...
Click to collapse
Try www.sunnysoft.com/htc - this is where you get your localised software.
hykhleif said:
well I used froggie, and it prvents you from many system configuartions, so please don't tell me about googling, since I am an expert not a newbie.
I will make it my mission to post my experience on evry blog and forum I know, I really wonder how long will it take before everyone realizes that HTC has the worst customer service and technical support in the whole world, it takes at least 10 friggin days till you get a negative reply. So I was wondering what would happen if my device needed any repair that has warranty on it, I bet that they will not even answer till my warranty expires, and then they will reply telling me that they are sorry to give me any service since my warranty finished
Click to expand...
Click to collapse
nice rant.
Buy a pc from a foreign country and youre going to get a foreign language, 'expert' or not thats pretty obvious. Did you tell the person you sent to buy it to make sure it was a uk version? why do they have to pay to fix it for you?
also...theorising on possible future problems with a companies customer services that could possibly happen seems a little pointless.
J-Den ,
That is a good one bro , lol , i like yr reply , he he he jimmunsw
Best regards to all enjoying yr shift n having a hard time with their customer service ... cheers to all ...
hykhleif said:
(...)a friend of mine went to Spain, and I asked him to purchase for me an HTC shift which costed me 1399 EUROS.
I was surprised that the Vista on it is in Spanish(...)
To give a comparison, lately I bought a desktop from AMD here in ISrael, and I was surprised that the vista was in Hebrew(..)
I will make it my mission to post my experience on evry blog and forum I know
Click to expand...
Click to collapse
Yes, please do!
And don't forget to mention that you are an EXPERT.
*shudders with laughter*
"I will now post to every forum I know that I was surprised TWICE to find that Vista is sold in other languages!"
*falls over laughing*
HTC sucks in everyway possible!! Anyhow, you can always get yourselves IPhones and buy a MacBook Pro and go Apple... Not that Apple gives a **** about us, or for crying out loud, any other company! This is all about money and nobody gives a damn about people!.. at least Apple sells beautiful stylish design... What we are doing here is free advertising to these ************s, if you want to hit them where it hurts stop buying crap! Play football, surf some waves, go for a walk, whatever!! Just let these sons of *****es eat dirt and die! Have a nice weekend suckers!
aamaro1971 said:
HTC sucks in everyway possible!!
Click to expand...
Click to collapse
Then WTF are you doing on this forum?
@nyd
did you really resurrect a year old thread to complain about an entirely different issue and then reply to yourself???
I've just seen similar topic in our relative's (Jade) forum, I did like the idea and was curious how many users are there with Iolite.
So, If you own TC09, please write something in this tread .
One user from Czech Republic here .
(Btw, I'm quite happy with the device.
I like Iolite's battery life(!!), good GPS, responsiveness, call quality... and I wouldn't trade those for any other device's features. For me it feels even smaller than Diamond thanks to it's rounded corners and also little more comfy... Love the mechanical navigation ring - probably the best control element possible. The TF2D is fine, in fact I like it little more than the 3D one, it's just faster. When buying, I hesitated for a while because of the QVGA screen and new WM6.5 comming but now I'm happy with the device and I wouldn't go for anything else so far )
Ukraine.
Quite satisfied with the device too
Denmark
Best damn device ever!
France.
Very satisfied with the device. For me it just has the right combination of features (excellent nowhere but bad nowhere unlike other devices). The navpad is just great to use and something other phones don't have.
Ukraine too....
Good device with a few imperfections
Holland..
Good device
with a few things which sould be improved in the future
Netherlands
Waiting for SPL so that development can seriously start
One for me
1 from Malaysia.
It is the BEST phone that i used... The GPS is superb.
Greetings from good old Germany. In our country the device names "XDA Guide". Nice toy!
Mirko
Finland
Iolite is a good second phone for me. It is of small size and nice to use, but there are also many lacks. I miss radio and autofocus camera. I thought it would have been like older Cruise, a newer and better version, because the name is the same. It is worse not better. Iolite is like my two years old Htc Artemis.
Want to put manila 2d
Yeah...i'm having this phone but without manila...i'm not satisfied.. Anyone has updated the rom with manila2d?
...representing germany, too!
i'm from northern germany near bielefeld...
I am from Germany but have a dutch Iolite. First I was not fully sure about it but i started to enjoy it more and more. Of course something could be better like being able to customize more, not having the keyboard cover half the screen...
And i would really like to swap my language and wait for someone to create a working tool for unlocking it.
Indonesia...
I'm sick of TouchFlo&words predict
Hi all. I'm from Russia.
I have Cruise (polaris)
I've bought Cruise2 but i don't like it. Too small. Stick too flexible. I'm always thinking that i can broke it. Reset button not accessible from outside. It is not so fast as i thougth etc...
So my wife's cougth this cruise2 (she had touch/elf before). She likes it very much =)
So htc polaris still the best for me.
Count this dutch guy in.
Am I the only one with navpanel and not starting bleutooth problem ?
Singapore. I'm quite happy with mine. Probably because my last phone was an O2 Atom exec
Luxembourg here. I like the phone and it has some useful features, but I find you have to tweak it a lot. Some programs should be included by default (like the settings you can only set with advanced configurators from this forum).
Basque Country.
I really like my HTC Iolite The best bought i've ever made