Database Users

Faulty Voicemail Notification

Yes I'm a newbie to this forum so be nice.
Has anybody had problems with their new voicemail notification staying on after you've gone over and deleted your new messages? I've done a soft reset like 5 times and deleted every message from my voicemail and my today screen still says I have voicemail and the notification sounds when I start it up. I'm thinking this doesn't have anything to do with the phone itself but rather Sprint (??) I had a PPC6701 previously and the Fusic and I had problems with this as well...
Just wondering if this has happened to anybody else and if you know why or how to fix it..
Thanks.

My Faulty Voicemail is a little different
No matter how many vmail messages I have, my Mogul only indicates that I have 1 message. Over and over again, I'm told I've got one, and only one, voicemail. Very annoying that this expensive little device can't give an accurate tally of the messages. You'd think they'd have solved that by now. I mean, it's 2007. Sheesh.

yeah, i have the same thing, sometimes after deleting a messege it says i still have one, then ill get another voice mail and it will still say 1 (annoying since i neverknow if the 1 messege is real or fake)
ill usually call myself and leave a messege, then delete it and it goes away (until the next time i get a voice mail and its back)

notoriousfcp said:
No matter how many vmail messages I have, my Mogul only indicates that I have 1 message. Over and over again, I'm told I've got one, and only one, voicemail. Very annoying that this expensive little device can't give an accurate tally of the messages. You'd think they'd have solved that by now. I mean, it's 2007. Sheesh.
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I've read that the issue is a limitation of the Sprint network.

That is due to limitations of CDMA, or so I've heard.
I also have issues with the voicemail indicator not "leaving" after a message is deleted...the only fix I've found is to leave myself a message (normally by calling from another phone) and delete that normally....MOST of the time that works.

whaut said:
That is due to limitations of CDMA, or so I've heard.
I also have issues with the voicemail indicator not "leaving" after a message is deleted...the only fix I've found is to leave myself a message (normally by calling from another phone) and delete that normally....MOST of the time that works.
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I havent had that issue at all, it may just be the signal in your area. As far as having multiple voicemails with notification of one, yes that is a staple of sprint's service. however on the nextel side, this does not occur. One thing i have noticed with my mogul, is that the notification will pop up when i get an additional message i just often ignore it, the best thing to do is just clear the vmail indication so the next new message you get, you know its new. that is all.

Here is another way:
Start
-> Settings
-> Phone
-> Services Tab
-> Voicemail (from menu)
->Get Settings
->Clear button

I have had a similar and ongoing problem with my Alltel Voice Mail. It started, possibly by coincidence, on August 1st when they took over Midwest Wireless. At that time I had a PPC6700 and my wife had an LG4400. They had us try switching to the new PPC6800's and still, on either phone if you used the automatic playback option - whereby when you call in the messages will play automatically, when you hit 5 to delete - it should delete the message indicator on your phone screen. Ours will not.
In my many discussions with Alltel they would reset our voice mail which meant that you had to go in and re-record your messages, etc.. When that was done it puts all your Voicemail items to the default settings and in that mode you have to dial 1 to play your messages. If you leave it in that mode it will delete the voice mail indicator.
If you switch it back to automatic playback mode, it will not delete the indicator.
I have spent probably hours on the phone with Alltel and their techs to no avail. Even after I tracked the problem down to the Automatic Playback mode.
Not sure if this is a similar problem but it would be nice if the carriers would (could) fix their own network?
996turbo

jhendrickson said:
Here is another way:
Start
-> Settings
-> Phone
-> Services Tab
-> Voicemail (from menu)
->Get Settings
->Clear button
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Click to collapse
That would work if those options were in WM5...so far they're only showing up in WM6 (to my knowledge). I just checked my sampson WM5 phone settings, and that option isn't there....but I do remember it in at least one of the WM6 builds I've run.

whaut said:
That would work if those options were in WM5...so far they're only showing up in WM6 (to my knowledge). I just checked my sampson WM5 phone settings, and that option isn't there....but I do remember it in at least one of the WM6 builds I've run.
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I assumed everyone was running WM6 since that's what comes on the Titan and this is in the Titan forum. Nobody had mentioned running WM5 anywhere.
I can confirm that this option is in the stock rom as well as DCD's.

That option is not available on my PPC6800 from Alltel either.

HELP! Strange Text Messages When Voicemail Left

Hi, everytime someone leaves a voicemail a get a blank text message and the sender is - a an underscore followed by @ (eg [email protected]) then when I have listened to the message and deleted it I get another blank text message where the sender is a triangle followed by @
This is so annoying does anyone know how to switch this off ?

I used to get this on a 6.5 build 23016 version.
Not had any messages left on this official Leo rom yet so don't know if it happens.

Mine does this too, are you on Orange? Another phone of mine did this and I found a reg tweak to fix it, but I can't for the life of me remember what it was!!!???

Install SDKCerts first and then SMS Providers cab and should be good to go.
- CAN CONFIRM THIS DOESNT WORK - TRIED IT ON MY LEO STOCK ROM ORANGE UK. USED TO GET THE @ sms instead of voicemail notification, installed the sms providers cab and now I get no notification at all. I remember this happening to me on my M700 and can't for the life of me remember how I got it fixed.

Hang on a mo - just tried it myself and now getting no notification at all - not even the @

Only time I got this was when I had VVM from my blackberry bold, and went to a HTC phone...once I removed VVM(called ATT)I no longer had this issuse

chrisnash said:
Install SDKCerts first and then SMS Providers cab and should be good to go.
- CAN CONFIRM THIS DOESNT WORK - TRIED IT ON MY LEO STOCK ROM ORANGE UK. USED TO GET THE @ sms instead of voicemail notification, installed the sms providers cab and now I get no notification at all. I remember this happening to me on my M700 and can't for the life of me remember how I got it fixed.
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Hi, I did try this the strange text messages stopped but it seemed to stop any text messages being received.

Same for me - hard reset coming up :-(

Yes- I can confirm that installing this or the Rabdo Orange Customisation cab totally kills any SMS receiving, though the system still thinks the message has been received as the sender gets a 'Delivered' report.
Needs a hard reset to fix

I'm getting this with an unlocked O2 HD2 using an Orange contract sim.
I have tried a hard reset and I still have the problem. I also have the voicemail icon permanently in my notifications even though I have deleted all my voicemails
Anybody got anymore suggestions or a possible fix?
Cheers.

Anybody able to help?
Cheers.

Answer phone issue
Hmm,
I get the same and am on Orange UK. A [email protected] is to tell the phone a new message is waiting, a _Triangle tells the phone either no messages OR minus 1 from the message count.
For the 1st week I had the spool stuck on the phone even when no messages where waiting, so I had to put the simm in another phone, left a message on it and then deleted it. Spool disappeared.
Moved the simm back to the HD2 and hey presto - spool still gone. But now it doesn't come on when I have a message, I just get a [email protected] message.
At least I know I have a VM waiting but its flipping annoying.
I presume the phone interprets these SMSes and is suppose to action them.
I'm SURE I've done a hard reset to no avail.
A HTC bug I fear. Worked OK on my Touch HD.
Anyone got a solution yet? Anyone talked to Orange? The guys I talked to were perplexed.
Grrrrrr

Hi,
To get rid of the spool, leave yourself a message and put the simm in another phone.
Delete the message. Switch the phone off and back on, (wait to boot) then back off again. Then put the simm back in the HD2.
I think you need to reboot the 2nd phone with the simm in after deletion to make sure its gone.
Worked for me.

HELP - new HD2 voicemail status icon stuck

Hi,
Hopefully one of you guys may be able to help.
I've just upgraded to a HD2 from my old Diamond. It seems ever since I've had this handset (3days now) there's a status icon always showing that I have a voicemail but when I check I have none and neither do I have any messages in the 'voicemail inbox'.
Tmobile have re-created the voicemail box which cured it for a few hours only for it to come back!!!
Tmobile are suggesting that my SIM card is too old and needs replacing. Before I go and do that has anybody here had a similar problem and maybe found a solution?
Cheers.

hiya,
did you get this sorted? im having the same issue

Voicemail stuck
It seems (I think) that if I leave myself a message and then go into voicemail, clear it but stay on the line until the voicemail icon disappears then its cleared but only till the next time I reset the phone and then its back! Best I've got so far...and haven't got the SIM replaced yet but I think that seems doubtful anyway!!
It seems it may be a 'feature' of the ROM I have (1.43) but I'm a little loathed to update the ROM as its tied to Tmobile. What ROM are you?
Cheers,
John

I have exactly the same issue with an Unlocked Toshiba TG01 (originally on Orange) running Windows Mobile 6.5, on T-Mobile UK.
It's rather annoying

Give your service provider ( t-mobile, orange, o2 ect) a call and there can reset your voice mail box.
There will leave you a message and then you hear it and delete it and restart the device and the icon disappears
Hope that works

I have this problem now - I had a voicemail from my old provider and didn't pick it up.
Now got a new provider and the voicemail icon is stuck. I can't get a reset though as my current provider doesn't even offer voicemail!!
Any ideas?

Same Issue
I've got an AT&T HTC Pure and I use YouMail.com.
I have no saved messages, no current messages. I've tried adding a message and deleting it and stil the phone says I have 1 new voicemail.
I have even hard-reset the device and no change. Oh, yeah, I also tried changing the voicemail info. back top AT&T. Still says 1.
Very frustrating.

I have a different problem.
Whenever I get a voicemail I cannot access it by calling my number.
Help please.

Hello
Who is you network service provider
THanks

Try this:
For the longest time my HTC Touch Pro has told me I've got a voicemail, but it's wrong. I don't. It somehow got out of sync. The phone has a way to reset the voicemail indicator, but it's buried pretty well. How to reset the voicemail indicator of your Windows Mobile 6.1 device:
1. Hit the "Phone" button like you would to place a call.
2. Instead of dialing the number, tap "Menu".
3. Tap "Options".
4. Navigate to the "Services" tab.
5. Choose "Voicemail" from the list box.
6. Click "Get Settings..."
7. Hit the "Clear" button.
8. Press "ok" to close the window.
Your main screen should reflect this action immediately, and should not indicate that you have a voicemail!
Click to expand...
Click to collapse
or
Hello,
Thank you for the instructions, however, my HTC 8925/WM6.1 does not seem to have any sort of "Clear" button, it just shows two textboxes, one with the SMSC number and the other with my VMB number.. The only options are to change/clear those text fields or click the "OK" box..
If anyone else has had the same issue, here are some workarounds:
Registry:
HKLM\Software\OEM\PhoneSetting\HiddenDeleteVM = 0
(DWORD, enables the "clear" button if it's not visible)
You can also go in and manually set the count:
HKCU\System\State\Messages\vmail\Line1\Unread\Count = 0
(DWORD, set it to 0 to clear the VM indicator once and for all)
Hope this helps!
^_^
-A-
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Click to collapse

DrQuincy said:
Try this:
or
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Click to collapse
doesnt work !!

I had this same problem for a long time. I solved it by taking my SIM card out of my HD2 and putting it in another TMOUS phone. I found that I evidently had stored a voicemail on my SIM card, so I erased it. I had also been getting the infamous "129" text message that popped up on an almost daily basis. So, while I had my SIM card in the non-HD2 phone, I also looked for text messages, found one, and erased it. I then called TMOUS customer service, and they took me through a procedure they have for eliminating the "phantom" new voicemail messages. After my procedure and their procedure, problem solved! I no longer get New Voicemail prompts when none in fact exist, and I no longer get the "129" text messages.

Asquared said:
I had this same problem for a long time. I solved it by taking my SIM card out of my HD2 and putting it in another TMOUS phone. I found that I evidently had stored a voicemail on my SIM card, so I erased it. I had also been getting the infamous "129" text message that popped up on an almost daily basis. So, while I had my SIM card in the non-HD2 phone, I also looked for text messages, found one, and erased it. I then called TMOUS customer service, and they took me through a procedure they have for eliminating the "phantom" new voicemail messages. After my procedure and their procedure, problem solved! I no longer get New Voicemail prompts when none in fact exist, and I no longer get the "129" text messages.
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Click to collapse
i dont think voicemail are stored on sim cards !! are they ???

backlashsid said:
i dont think voicemail are stored on sim cards !! are they ???
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Click to collapse
I didn't think so either, but I gave it a try. I think the problem for me MAY have originated from my initial use of Visual Voicemail. I had no problem with either the "phantom" New Voicemail alert or the 129 text message when I initially started using my HD2. These problems arose for me after activating Visual Voicemail. Maybe it's that application which initially stored the vmail on the SIM (leading to a continuing New Voicemail alert when I thought I'd erased or saved all incoming voicemails), and the text message was the (Visual Voicemail) system's way of trying to let me know that I still had a voicemail message on the SIM??? Whatever may be the case, the method that I described in my post has worked fine for me. No more new vmail alerts when none in fact exist, and no more 129 text messages

HD on Orange network

I bought my HD2 separately as Orange werent offering it on upgrade.....
All works fine with no issues other than the home screen is permantly displaying 'New Voicemail' & the voicemail icon is displayed in the title bar despite having no voicemails...
However when I do have voicemails I am recieving blank texts with tthe sender information shown as '[email protected]' .......... After speaking to Orange Technical they tell me these messages are system messages designed to tell the phone to switch on or off the voicemail icons etc & as the HD2 is not "Orange compatable' it does not understand & action correctly this function !!!
I am running latest HTC WWE ROM & have just flashed latest 2.10 Radio ..
I have tried several Roms from MIri, Artemis etc but all have same issue
Any Pointers much appreciated

Well like you, I have an HD2 that I'm using on Orange and I always get that initial text message with the funny symbols, every time I flash a new rom. However that always stops and voicemail works correctly once I have dialed 123 once from the handset. Are you saying that even after you have checked and deleted your voicemails, the voicemail icon is still there and you keep receiving texts?

ClownShoes said:
Well like you, I have an HD2 that I'm using on Orange and I always get that initial text message with the funny symbols, every time I flash a new rom. However that always stops and voicemail works correctly once I have dialed 123 once from the handset. Are you saying that even after you have checked and deleted your voicemails, the voicemail icon is still there and you keep receiving texts?
Click to expand...
Click to collapse
Yes............. The New Voicemail on the main screen stays there & The Icon in the top bar is always there have tried several Roms but always get the same result

I have similar issues. From time to time I get a funny text message with those symbols. It also appears to be a SIM stored SMS

I came from orange that was bundled with my original HD, but I haven't ever experienced any of these issues. Have you experimenting with the STK service setting? Perhaps that might help.

Hoodeddeathman said:
I came from orange that was bundled with my original HD, but I haven't ever experienced any of these issues. Have you experimenting with the STK service setting? Perhaps that might help.
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Click to collapse
Whatis STK Service setting & how do I access it

I too am using Orange UK and no issues.
Have you tried re-running the Orange setup.
Settings / Connections / Connection Setup...
Country UK
Operator Orange

[Q] No SMS-notification when receiving a voicemail !?

Hi all,
Need some help here.
I've got my Omnia 7 for almost a year now. I always received an SMS notification when I got a new voicemail. Since recently this doesn't work anymore. I'm not sure when this stopped functioning.
I have recently updated to Mango. A while after that I applied the Samsung Mango update. I suspect one of those updates causes this, but I'm really not sure.
I do get other SMS messages.
I have tried to put my SIM in another phone, called myself, left a voicemail and got an SMS on that phone immediately. Also the other way around, I put another SIM in my phone, call the number of that SIM, leave a voicemail and I did not receive an SMS. This proves, the problem is with my Omnia 7.
I've tried Network Profile. Select another operator. Then select my own operator. Just to make sure all operator settings are applied.
I checked with my operator (dial voicemail and use menu). The SMS notification is enabled. I tried to disable the notification. Restarted the phone. Then enabled the notification again. Restarted the phone again. Still not working.
Anyone has another suggestion? Setting in diagnosis app? Registry setting?
Thanks a lot!!
Heathcliff74

It's a common bug, M$ is fixing it:
“There have been reports of issues centered around voice mail notification via SMS. This is a known issue and Microsoft have a fix available that will go out in the next possible Windows Phone update.”
http://crowdsupport.telstra.com/t5/...-p/7626/message-uid/7626/highlight/true#U7626

Ok. Cool! Thanks for the heads up! So it's not just me. There are some OEM updates planned for next week (read that on WMPowerUser.com). Maybe that will fix it. I read the temporary fix might be to delete the "sms conversation" from voicemail number after each message. Will try that. Maybe WP7 sees it as duplicates or something.
Ciao,
Heathcliff74

My pleasure
Can't wait for some more updates, Mango needs some polish.

This drove me nuts when i realized it was happening, couldn't for the life of me work out what was going on, rang my network and had them reset voice mail, didn't think it was a phone issue as all my other text msgs arrive fine. At least I know now >< very annoying bug as i use my phone for work and need to know if i have msgs on voice mail.

Have just been going through same arguments with Optus in Australia.
Discovered there was an SMS waaaaay down the list of threads from 321 (VoiceMail) that had one message in it with the current date and time acurately showing the current number of messages in my voice mail box.
It seems that it is somehow updating the previous SMS rather than sending it as a new one.
For a temporary work around I discovered if you delete the SMS thread from your Voicemail then the next notification will be treated as a new SMS and will indicate accordingly. Unfortunately you have to delete the thread every time a new Voicemail is received.

Heathcliff74 said:
Need some help here.
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Click to collapse
Had to look twice when I saw it was you having trouble sir, a rarity!

Well Heathcliff, after some time I can finally tell you that there is an update available
Change your brand to TMO-DE, and a 7740 update will be waiting for you. Good luck!