You Know although I was a big fan of HTC products, and I used to buy many gadgets from. UNTIL a friend of mine went to Spain, and I asked him to purchase for me an HTC shift which costed me 1399 EUROS.
I was surprised that the Vista on it is in Spanish, and when it arrived to me, I thought it would be changed to english easily, but then I realized that it is not possible at all to change the language to english.
Anyhow I contact HTC support, and asked them to help me get an english version, since buying a new vista is expensive. It took them more than 10 days to respond back to me, and they repsonded that they can't help at all.
To give a comparison, lately I bought a desktop from AMD here in ISrael, and I was surprised that the vista was in Hebrew, so when I contacted them they immediately within the same day, told me to return the computer and they will change the vista to english by customizing a new computer specially for me. What a difference in service and support.
As a conclusion HTC shift sucks in every posibble way of support. I will throw this piece of garbage as a gift to one of my freinds. I made this mistake and I will tell everyone I know that HTC sucks, and believe me I have many people who will reconsider buying anything from HTC.
You purchased a spanish Shift, from spain, and were supprised to find it was a spanish language version?
You may well be able to hack the english language version into vista, but I think you'll find that as no one here works for HTC, we don't really care if you give your device away and then tell everyone that HTC sucks...
But 30 seconds worth of googling found this that may help:
http://www.froggie.sk/
Mephi
well I used froggie, and it prvents you from many system configuartions, so please don't tell me about googling, since I am an expert not a newbie.
I will make it my mission to post my experience on evry blog and forum I know, I really wonder how long will it take before everyone realizes that HTC has the worst customer service and technical support in the whole world, it takes at least 10 friggin days till you get a negative reply. So I was wondering what would happen if my device needed any repair that has warranty on it, I bet that they will not even answer till my warranty expires, and then they will reply telling me that they are sorry to give me any service since my warranty finished
hykhleif said:
well I used froggie, and it prvents you from many system configuartions, so please don't tell me about googling, since I am an expert not a newbie.
And HTC sucks
Click to expand...
Click to collapse
Well google some more then, I found several pages that explain how to change the language in Vista business, some 14 days ago.
Or you can just upgrade to Vista Ultimate, in Ultimate you can change to what ever language you want, any time you want.
hykhleif said:
well I used froggie, and it prvents you from many system configuartions, so please don't tell me about googling, since I am an expert not a newbie.
I will make it my mission to post my experience on evry blog and forum I know, I really wonder how long will it take before everyone realizes that HTC has the worst customer service and technical support in the whole world, it takes at least 10 friggin days till you get a negative reply. So I was wondering what would happen if my device needed any repair that has warranty on it, I bet that they will not even answer till my warranty expires, and then they will reply telling me that they are sorry to give me any service since my warranty finished
Click to expand...
Click to collapse
I dont really believe that you are an expert. Stating that you are surprised to find products of various countries in their local language. Whats surprising about that? Not everyone on this planet speaks English. Besides, what do you need English for.
Anyway, I myself, provided several ways to change the Shift's language (mine = Japanese) to any language you desire. It takes only 5 minutes of your time and if you would have checked this forum you would have found the post.
I even changed the language of (my fully Japanese) SnapVue to English.
Finally, what kind of friend are you? If you want to throw away a piece of crap, you should give it to your enemies, not your friends.
despite from the issue of buying a device abroad with the wrong language and wonder about it...
i really also think that htc should care more about their customers. they have really good products but i also think there support sucks.
I also found hts support to be of a sub standard. When my hard drive went down it I sent it to htc and it took 2 weeks from phone call to shift being returned and it still had the hard drive problem, so back it went to htc and 2 weeks later it was returned this time it was fixed, so it took a month from fault to working again, now as this device is aimed at the business market I feel a month with out the device is far too long, compare this with a screen fault my ibm laptop developed from phone call to fix was less than 48 hours (they sent someone to my house to fix it).
I will still be keeping my shift as it does the job I need it for and there is nothing on the market that could replace my shift, but I do feel htc support could be far better, looking back if I had know it would take so long I would have replace the hard drive myself.
Scottt
I guess I was a little more lucky than you guys. My problem was that the main exhaust cover in the center broke. It just cracked from taking it out the envelope case. And this after just 1 month, what a miserable design.
The shop here in Tokyo swapped the thing, no worries. But of course, it wasnt HTC, it was the dealer and I had wo winge about it.
I remember having a lot of grief when my Hermes` touchscreen died.
Of course they refused warranty and I ended up repairing it myself.
In his case, it isnt really a HTC support issue to change the language.
So i fully understand their reaction.
Why HTC Support really sucks
I'm sorry for the extra long post, but you should read it, it's really funny.. if you're not me ofcourse.
Sorry for posting here about an HTC Touch Pro 2, but this post is HTC Support sucks related. So, I bought my HTC TP2 in june this year from an official Romanian retailer(as I am Romanian) I found on HTC's website(emag is the name of this store). On 14th oct(at this time htc.com/ro/ did not exist), HTC released the WM6.5 ROM for Europe. I thought, hurray, I'm getting rid of the crappy wm6.1 interface. No chance at all, I'm still useing the 6.1 ROM, and here's why: To download the new ROM, they ask you to insert your SN, I did insert my SN, and after clicking download, a "Sorry, this download is not suitable for you" message appeared in red. My reaction was "wtf, they think I'm not smart enough to upgrade my phone, or what?". Anyway, I contacted them through email, and told them that there probably is a mistake on their system and I can't download the new ROM, because I bought my TP from an official retailer, not from a carrier or so(which oblige you to download their crappy modified ROM), and my region is indeed Europe, and I should be able to download the WM6.5ROM. They told me that the download for me will be available on 11th of november(one month later!!!). Ok, I waited. on 14th of november I contacted them again, because ofcourse there was no other ROM available for me. After few no-info-at-all emails, they gave me a link where to download the upgraded rom... on their czech site. I was.. again.. like, wtf. Why in the world should I download a Romanian ROM from a czech site? And the answer came promptly, "your device has been made for Czech Republic and you have to download anything from there". Ofcourse I don't speak Czech, I don't even know anyone to speak Czech, or anyone who visited czech, but suddenly I have to meet the Czech Civilization through HTC. I told them that this has to bean error and that I can't download the Czech ROM because it is probably a Czech language ROM, and I don't know a bit of Czech. They told me that the ROM is an English one I have nothing to worry about. I replied them that I payed 835$ for this phone and I deserve a Romanian ROM(in fact a Romanian ROM did exist, on htc.com/ro/, but only for Orange, my device wasn't suitable ofcourse). They told me that they can't do nothing about this, and I have to download the rom from the Czech site, and this would restore my phone to its original eastern europe language. What??? First of all neither Czech or Romanian are Eastern Europe, but Central Europe. Second, where do they speak English as a native language, in Eastern Europe?? Its original language is Romanian btw, and my actual ROM I have never modified, the original one is a WM6.1 Romanian ROM, so basically is a phone made for Czech people who speak Romanian. I'd like to meet some of these guys, if they learned Romanian only to have a cool Romanian language HTC TP2, they are cool. After few other emails, they told me that after I upgrade to the Czech ROM, I will have Windows Market Place on my device, and I will be able to buy some software, so I can use cyrillic letters on my keyboard and for texting. This is where I got really pissed off. How can anyone be so ignorant, that they don't know which languages use cyrillic letters, and which use the latin script(as Romanian and Czech language). Specially those people who I payed 835$, not just for a good device, but to be a happy client. After this I called HTC, and told them the whole story, and they told me they can't help it, my phone is made in Czech Republic(yes, in Czech Republic, this is what Jenny from HTC told me) and I have to use the Czech ROM, but I can download the sunny interwrite romanian keyboard if i pay for it. In fact, she actually made me feel bettter. Do you imagine what could have happened if my phone was made in China or Taiwan(as almost any other device in my house)?
This is my HTC Customer Support true story. I hope you enjoyed it. If you have an idea of what should I do, or how to make HTC to publish the Romanian ROM, which they have to have, because they gave Orange this ROM so they can modify it, please post me a reply.
I'm sorry for the extra long post, but you should read it, it's really funny.. if you're not me ofcourse.
I am aware that I could have download the wm6.5 rom from this forum or some other site, but I did want to have the official Romanian ROM, not some modified, way cooler, but sometimes buggy ROM.
Do you ever have the feeling that you were dumb when younger?
Well fellow htc owners ,
I think in some countries Htc , repair service is ok like mine - KL Malaysia , but still it depends on yr luck n yr type of htc device , if the htc device is a popular in terms of quantity sold , then u might hv a better choice of hardware spareparts and also software repair too - just like nokia too , i mean how many htc shift they can possibly sell in yr country = the parts ready on their shelf and their htc trained technician to backup and provide service to yr area concern . So u can say u boycott htc because of it's poor services rendered but hey - it's a damn good product , stable for wm5 , 6 , 6.1 , 6.5 and 7 too in the future , what other brand of pda u want to try to equal or better htc ? btw htc shift is a very good hybrid device , i dont think u can find one better for similiar price , so good luck to all htc owners , u hv to improvise instead of totally blaming them , htc is a giant now , do u think they will care abt yr complain , unless Obama uses it live on TV n he said the htc sucks , probably then the doggy htc will buck up everything they have . he he he , just my opinion , cheers everyone - jimmunsw
hykhleif said:
You Know although I was a big fan of HTC products, and I used to buy many gadgets from. UNTIL a friend of mine went to Spain, and I asked him to purchase for me an HTC shift which costed me 1399 EUROS.
I was surprised that the Vista on it is in Spanish, and when it arrived to me, I thought it would be changed to english easily, but then I realized that it is not possible at all to change the language to english.
Anyhow I contact HTC support, and asked them to help me get an english version, since buying a new vista is expensive. It took them more than 10 days to respond back to me, and they repsonded that they can't help at all.
To give a comparison, lately I bought a desktop from AMD here in ISrael, and I was surprised that the vista was in Hebrew, so when I contacted them they immediately within the same day, told me to return the computer and they will change the vista to english by customizing a new computer specially for me. What a difference in service and support.
As a conclusion HTC shift sucks in every posibble way of support. I will throw this piece of garbage as a gift to one of my freinds. I made this mistake and I will tell everyone I know that HTC sucks, and believe me I have many people who will reconsider buying anything from HTC.
Click to expand...
Click to collapse
Hey, man! You'd better go tu Russia, where, there's no ANY support! So, if you have a couple of straight hand's, you can install Win on ANY languige, and make ANY repair, by yourself. It's not so difficut.
nyd said:
After this I called HTC, and told them the whole story, and they told me they can't help it, my phone is made in Czech Republic(yes, in Czech Republic, this is what Jenny from HTC told me) and I have to use the Czech ROM, but I can download the sunny interwrite romanian keyboard if i pay for it. In fact, she actually made me feel bettter. Do you imagine what could have happened if my phone was made in China or Taiwan(as almost any other device in my house)?
I am aware that I could have download the wm6.5 rom from this forum or some other site, but I did want to have the official Romanian ROM, not some modified, way cooler, but sometimes buggy ROM.
If some HTC guy is reading this, my name is Andrei Mirt, just search your database
... and your company sucks.
Click to expand...
Click to collapse
Try www.sunnysoft.com/htc - this is where you get your localised software.
hykhleif said:
well I used froggie, and it prvents you from many system configuartions, so please don't tell me about googling, since I am an expert not a newbie.
I will make it my mission to post my experience on evry blog and forum I know, I really wonder how long will it take before everyone realizes that HTC has the worst customer service and technical support in the whole world, it takes at least 10 friggin days till you get a negative reply. So I was wondering what would happen if my device needed any repair that has warranty on it, I bet that they will not even answer till my warranty expires, and then they will reply telling me that they are sorry to give me any service since my warranty finished
Click to expand...
Click to collapse
nice rant.
Buy a pc from a foreign country and youre going to get a foreign language, 'expert' or not thats pretty obvious. Did you tell the person you sent to buy it to make sure it was a uk version? why do they have to pay to fix it for you?
also...theorising on possible future problems with a companies customer services that could possibly happen seems a little pointless.
J-Den ,
That is a good one bro , lol , i like yr reply , he he he jimmunsw
Best regards to all enjoying yr shift n having a hard time with their customer service ... cheers to all ...
hykhleif said:
(...)a friend of mine went to Spain, and I asked him to purchase for me an HTC shift which costed me 1399 EUROS.
I was surprised that the Vista on it is in Spanish(...)
To give a comparison, lately I bought a desktop from AMD here in ISrael, and I was surprised that the vista was in Hebrew(..)
I will make it my mission to post my experience on evry blog and forum I know
Click to expand...
Click to collapse
Yes, please do!
And don't forget to mention that you are an EXPERT.
*shudders with laughter*
"I will now post to every forum I know that I was surprised TWICE to find that Vista is sold in other languages!"
*falls over laughing*
HTC sucks in everyway possible!! Anyhow, you can always get yourselves IPhones and buy a MacBook Pro and go Apple... Not that Apple gives a **** about us, or for crying out loud, any other company! This is all about money and nobody gives a damn about people!.. at least Apple sells beautiful stylish design... What we are doing here is free advertising to these ************s, if you want to hit them where it hurts stop buying crap! Play football, surf some waves, go for a walk, whatever!! Just let these sons of *****es eat dirt and die! Have a nice weekend suckers!
aamaro1971 said:
HTC sucks in everyway possible!!
Click to expand...
Click to collapse
Then WTF are you doing on this forum?
@nyd
did you really resurrect a year old thread to complain about an entirely different issue and then reply to yourself???
Hi guys,
Anybody has any news about the ROM upgrade for our topaz? It's 6th of October here in Malaysia but so far, no news. I heard Windows Marketplace is opened! I have checked the Taiwan website but yet still no news. I know Orange UK has announced that their ROM will be available only on the 12th.
Anyone has any other news?
I am looking for that answer too.
I sent an email to HTC asking about it. So far no news.
It is 15.57 here in Sydney.
I'm waiting aswell. I want to try out a official release from HTC. But I'll probably stick with the coocked roms seeing that a lot of the wm 6.5 phones here in the US are shipping with the old touchflo3D.
Can I ask a question guys....if I install the official ROM that comes out later do I still have to HardSPL it?
If you are still on the stock ROM and have not HSPL's then technically no you do not have to HSPL. As long as HTC posts an update for your phones original country of origin on the tech area of that countries site than you're good to go.
If the serial does not work you might consider HSPLing your phone and using the official rom when someone uploads it in the ROM development section. Doing a HSPL is quick and painless. Cooked Roms rule.
Ok this is what I got.
"Thank you for contacting HTC Service Support. Regarding your inquiry, much as we would like to provide you with the information unfortunately we still do not have the details yet. No information has been provided to when will the WM 6.5 upgrade for HTC Touch Diamond 2 be available. However if there will be any, it will be for free and can be downloaded form the HTC site. For now we really can’t tell since before upgrade is being provided, our technical department has to do series of tests and research first. Also any upgrades for a particular handset model are based on the demand of the Telecom Provider."
So, I guess we have to wait.
The upgrade for German Vodafone devices are on the support page of HTC Germany if anyone is looking for it.
Can't be like that
HTC have had months to get this into place so I find it hard to believe that we will not get the updates today. If that is the case then HTC have done very poorly in that case. Whilst other phones are coming with 6.5 I cannot see why the Diamond 2 shouldn't have an update on the day of release.
Updating your phone to Windows Mobile 6.5
http://www.microsoft.com/windowsmobile/en-us/meet/wm65-upgrade.mspx#phoneList
Your link didnt work!
Works fine for me but no mention of TD2, just 3 other HTC.
No phones have dates listed yet.
John
Just had an email from HTC and I quote... "we are awaiting confirmation from the software manufacture if the handset will receive an approved license or not"... I have a question.. why did HTC promise a wm6.5 upgrade if they are unsure if they can do it?!
I don't realy know if that is the problem. If you go to the Hong Kong windows phone webpage you will see that microsoft itself is promoting the upgrade.
So I can't see any reason why of why it is not out yet. Maybe they want to release it toguther with the American market. It is very early in the morning there yet.
I just checked on the Polish HTC site, but it looks like they do not know about that fact, that the upgrade should be today.
What is even better the customer service line number in Poland - when dialled - tells me "There is no such number!!"
This, I think, is outrageous & the HTC headquarters' guys should think with whom they cooperate in my beautiful country !!!!!!!
B-R-A-V-I-S-S-I-M-O HTC - worse can you not serve !!!
Jack_Surfer said:
I just checked on the Polish HTC site, but it looks like they do not know about that fact, that the upgrade should be today.
What is even better the customer service line number in Poland - when dialled - tells me "There is no such number!!"
This, I think, is outrageous & the HTC headquarters' guys should think with whom they cooperate in my beautiful country !!!!!!!
B-R-A-V-I-S-S-I-M-O HTC - worse can you not serve !!!
Click to expand...
Click to collapse
Polish 6.5 upgrade will be available on this page: http://sunnysoft.com/htc/
I don't get how there was a Vodafone branded 6.5 ROM listed on the German HTC site on the 4th and everyone else (who paid top dollar) with a network free phone has to wait indefinately for the official ROM......and I thought HTC were improving their customer support
qbus00 said:
Polish 6.5 upgrade will be available on this page: http://sunnysoft.com/htc/
Click to expand...
Click to collapse
Upgrade or localisation ??
There is not even TD2 showed on this site & they redirect to HTC site.
That is what annoys me.. that we paid for our phones.. yet they have NO clue about what is going on with Windows Mobile 6.5! I should really buy out that firm and organise them properly!
Is it really the 6.5 versions that are out on the french and german sites posted 09.10.01
French
ROM Upgrade for HTC Touch Diamond2 (Orange_FR)
ROM Upgrade for HTC Touch Diamond 2 (Voda_ FR)
German
ROM Upgrade for HTC Touch Diamond2 (Voda_ DE)
And also a Rom updates for the touch pro 2 on the UK site posted 09.09.28
ROM Upgrade for HTC Touch Pro2 (Orange_UK)
Artifaction said:
Is it really the 6.5 versions that are out on the french and german sites posted 09.10.01
French
ROM Upgrade for HTC Touch Diamond2 (Orange_FR)
ROM Upgrade for HTC Touch Diamond 2 (Voda_ FR)
German
ROM Upgrade for HTC Touch Diamond2 (Voda_ DE)
And also a Rom updates for the touch pro 2 on the UK site posted 09.09.28
ROM Upgrade for HTC Touch Pro2 (Orange_UK)
Click to expand...
Click to collapse
OK so the german is verified to be 6.5
http://www.slashphone.com/vodafone-...windows-mobile-6-5-for-touch-diamond-2-036930
Jack_Surfer said:
Upgrade or localisation ??
There is not even TD2 showed on this site & they redirect to HTC site.
Click to expand...
Click to collapse
Full ROM upgrade:
http://bit.ly/4pFgud (Polish only).