There's a red one at the centre of my screen which is really annoying, it's visible when trying to look at video and always ends up being what I focus on.
Since I noticed it I had a look and found more. About ten, mostly bright blue/green in colour. They're dotted around the screen, most on the edges.
The problem is that they're SO small you only really notice them in low light situations, which is when I'd want to use the phone to play video clips (before I go to sleep). To be honest, most of them you'd be hard pressed to see ever unless looking at a totally black screen, but 2-3 of them are really distracting. I don't know how to go about getting Orange to verify this problem. They've already denied me a replacement phone on the basis that they don't think the gap/unsealed screen is an issue and I think they'll try and fob me off.
I asked to be released from the contract when they said that they wouldn't be providing me with a phone which is up to standard and was refused.
I just feel really f*cked off with the whole experience. I wish I'd never bothered getting the phone, much less signing up to an 18 month contract for it.
tatwamasi said:
There's a red one at the centre of my screen which is really annoying, it's visible when trying to look at video and always ends up being what I focus on.
Since I noticed it I had a look and found more. About ten, mostly bright blue/green in colour. They're dotted around the screen, most on the edges.
The problem is that they're SO small you only really notice them in low light situations, which is when I'd want to use the phone to play video clips (before I go to sleep). To be honest, most of them you'd be hard pressed to see ever unless looking at a totally black screen, but 2-3 of them are really distracting. I don't know how to go about getting Orange to verify this problem. They've already denied me a replacement phone on the basis that they don't think the gap/unsealed screen is an issue and I think they'll try and fob me off.
I asked to be released from the contract when they said that they wouldn't be providing me with a phone which is up to standard and was refused.
I just feel really f*cked off with the whole experience. I wish I'd never bothered getting the phone, much less signing up to an 18 month contract for it.
Click to expand...
Click to collapse
Personally I'd contact HTC rather than Orange. Orange customer service = dog sh!t IMHO.
If HTC confirm that you can get this fixed / replaced, send that to Orange for confirmation that the manufacturer says it is faulty so they should then replace it.
If they fob you off, get a supervisor and take it further.
Thanks Nicelad,
I told Orange that I'd contacted HTC (about the screen gap issue) and they had me take my phone to an Orange store and compare what they had in stock there with my handset.
The guy in the store said that the gap on my phone was a little bit bigger and the guy on the phone refused the replacement, saying that the gap that it wouldn't impede the performance of the phone. I argued that it'll be annoying once the screen is full of dust but they said that the performance of the phone would be unaffected so it didn't matter.
Although I'd found the hot pixels by this point I couldn't find them myself in the store under the bright lights so didn't bother saying anything to the guy in the shop.
I think I'm going to have to end up sending the phone to be serviced by HTC themselves which in itself fills me with dread as a quick google suggests that they blame anything they can on user error and then charge £20 for having looked at it.
Has anyone dealt with HTC's servicing?
Hmm when did you get the phone and how? In store or by phone/internet? Try using distance selling to just send it back
kam187 said:
Hmm when did you get the phone and how? In store or by phone/internet? Try using distance selling to just send it back
Click to expand...
Click to collapse
Unfortunately, I'm over the 7 days.
I'm also on my third phone, the first one had no reception, the second had the gap and weird backlight bleeding (I only complained about the gap) and this one has the gap and the pixels.
It was ordered online almost 3 weeks ago.
Hmm too bad. I guess they're looking at the history and thinking you're just picky.
Its a pitty it doesn't develop a misterious hard to reproduce reception fault Then I would be inclined to kick up a huge fuss saying since you got it you just havnt been able to use this phone properly and its just not fit for purpose. EU regulations means you can ask for a refund and avoid all the waranty nonsense - even after 30 days.
You just need a fault to develop now
PS seen this thread? http://forum.xda-developers.com/showthread.php?t=545575
Looks like a common fault, that they really couldnt argue with you about since its not down to interpretation. If they tell you to go the waranty route, tell them you know you're rights and you're contract is with them. Either demand a new phone, or tell them you've had enough and want a total refund.
Just called Orange again...
They're sending me handset number 4! An unexpected turn of events.
Lol what did you say?
I just said "I've got stuck pixels, HTC say you should replace it" and the guy put it through.
I think it depends on who you get, as soon as the guy spoke I thought he sounded alright and I guess that's all it is. The woman who started the process of denying the significance of the gap sounded like a total jobsworth from the outset.
Basically, my advice is say nothing unless asked and hope for someone cool!
Lol cool! Lets hope no 4 is ok
I just put in for my 4th handset aswell. I feel guilty but then I think sod it, I paid 400 quid I want absolute quality.
If there's one thing this whole experience has taught me it's that I won't order something like this online again. There's too much to go wrong with it, much better to buy instore and reject immediately if necessary IMO.
I agree, if I get another dodge one I'll get my money back and try to get one on the high street so I can fully inspect it first.
I like the white one though- where can you get it that isn't mail order?
No Gap.
I've already seen some bad pixels though, hopefully they won't be too significant, I'll try to not let them bother me and if I can, I'll just get on with it...
EDIT: Just checked and while there are quite a few bad pixels, they're nowhere near as bad as the ones on my previous phone which had 3 really significant ones. This one has probably ten, but they're really small and seem to be only noticeable on a totally black background.
Not exactly the perfect result but I think this is the one I'll keep.
tatwamasi said:
No Gap.
I've already seen some bad pixels though, hopefully they won't be too significant, I'll try to not let them bother me and if I can, I'll just get on with it...
EDIT: Just checked and while there are quite a few bad pixels, they're nowhere near as bad as the ones on my previous phone which had 3 really significant ones. This one has probably ten, but they're really small and seem to be only noticeable on a totally black background.
Not exactly the perfect result but I think this is the one I'll keep.
Click to expand...
Click to collapse
10! Still, thats bad!
nicelad_uk said:
10! Still, thats bad!
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Click to collapse
Yeah, but you literally cannot see them unless really looking for them and only on a totally black background, they're tiny, I don't know if there are different degrees of stuck pixel but these would have to be the mildest.
I just watched a bit of a tv show with lots of dark scenes under a blanket (don't ask) so it was completely black. If I wanted to I could complain again but on my 4th handset, with no gap and everything else seeming fine I'll take what I've got. These are never going to be visible at anything approaching normal lighting. The one I sent back had pixels that could only be seen in a dim room anyway. Of the 4 I've had this is the one I'd pick. If I send it back and have to go through another 4 to get one this good then it'd be ridiculous. Not that I can imagine Orange allowing me 8 handsets.
Incidentally, the guy on the phone said "We're replacing the phone, battery, battery cover and charger" which led me to believe that I was getting a reconditioned phone but it was a new one that arrived.
When they collect a phone they take only the items listed above, This means I've got an extra 3 headsets and 3 USB leads now (I only gave them the plug part of the charger back). Which is handy since I had thought about hacking up the headset and putting some decent earphones on it and it means I can leave a USB lead in the charger, one in the computer, one in my 360 and one in my bag. Oh yeah, and 3 2gb cards (I broke one by running over it with my office chair wheels) Which is nice.
10 pixels? I would never accept that. Just keep nagging em till you get what you paid for!
Here is what you could do: Gather all the correspondence you had with the reseller, receipts, letters, e-mails anything. Write a letter explaining that you tried 4 different models that all had problems and that you want a working device without faults delivered to your house within the next 2 weeks and if not, you demand a refund (so you can buy the phone somewhere else)
Make copies/prints of all the letters and stuff you have, and put that in the envelope with the letter.
Send the letter to the reseller but go by the mail office (send it as a registered piece or something - dont know the correct translation for that ) and make sure the mailman has the reseller sign off on accepting your letter. (So you have some evidence he actually received the letter).
Now you wait out the 2 weeks, if you hear nothing from the reseller, you have every right to demand a refund anyway you want.
Dunno man, I'm not sure if my experience matches what other people's is of hot pixels. I bought my Mum a monitor for her computer a while ago which had a glaring green pixel about a third from the right of the screen, really in plain view but didn't say anything about it. She didn't notice it and was unaware of it when I mentioned it after the screen had to be replaced after 6 months (total panel failure). When I was a child I had a Sega Game Gear (remember those? I'm ageing myself here...) which had a dead pixel and I'd see it every single time I played a game. On my last phone there were at least 15 dead pixels (I stopped counting) and 3 were really significant, even though one was on the edge of the screen, as in the first row of pixels. The rest you didn't really see, except in low light and with a black background and a bit of a squint(I should note that I had the backlight turned up too).
Basically, I'm saying that I'm aware of them and have been annoyed by them in the past.
None of the pixels on this phone are as significant as the bad ones on my last phone. Also, in case people aren't sure, stuck pixels can be smaller than dead ones since they're only partly filled (I think). These are smaller than the bad ones on my last phone. Therefore I believe they're smaller than a pixel. When you're talking about 320 of them in lines, they're pretty small anyway.
The 3 signficant ones which were MUCH brighter than all the others and drew your eye on my last phone were really distracting. This phone has maybe one getting towards that that and it's right in the corner, but I still find it less signficant than the one on the very edge of the screen on my last phone.
Also, I watched something on my iPod last night which I have in a protective plastic case. The nicks, dents and scuffs between me and the screen haven't bothered me for ages now and I could easily remove the case to watch stuff if it bothered me.
If there was an HTC service centre nearby I'd maybe pop in there and try and get them to confirm / deny if my phone was within the scope of needing/being eligible for replacement.
It wouldn't surprise me if there are loads of people on this forum who have 10 stuck pixels like the ones on my phone but don't realise it.
Today, I don't think it's worth the hassle to me and I'm gonna try not to get worked up about it and I'm going to try not to pay attention when I do notice them. I'm not gonna go looking for fault either. I'd definitely take this screen over my previous 2, there are far worse ones out there.
If it gets really annoying maybe I will put it in for service a little while down the line.
Of course tomorrow I reserve the right to be filled with righteous rage and anger at the cheek of Orange and HTC in trying to get me to accept this shoddy joke of a piece of hardware.
EDIT: BTW, thanks for offering advice and trying to help, I do appreciate it.
tatwamasi said:
Dunno man, I'm not sure if my experience matches what other people's is of hot pixels. I bought my Mum a monitor for her computer a while ago which had a glaring green pixel about a third from the right of the screen, really in plain view but didn't say anything about it. She didn't notice it and was unaware of it when I mentioned it after the screen had to be replaced after 6 months (total panel failure). When I was a child I had a Sega Game Gear (remember those? I'm ageing myself here...) which had a dead pixel and I'd see it every single time I played a game. On my last phone there were at least 15 dead pixels (I stopped counting) and 3 were really significant, even though one was on the edge of the screen, as in the first row of pixels. The rest you didn't really see, except in low light and with a black background and a bit of a squint(I should note that I had the backlight turned up too).
Click to expand...
Click to collapse
OMG! The statistics of you always getting dead pixels must be crazy... I really wonder if maybe the dead pixels are in your retina and not the devices
I buy alot of electronics and have only had to deal with dead pixels twice.
kam187 said:
OMG! The statistics of you always getting dead pixels must be crazy... I really wonder if maybe the dead pixels are in your retina and not the devices
I buy alot of electronics and have only had to deal with dead pixels twice.
Click to expand...
Click to collapse
Well, to be fair, no monitor or tv or ipod or DS or other phone I've had has had this problem. I think HTC hate me!
Related
Alright, long story short, I bought the Juno from Tmo several months ago. One of the reasons I was so impressed with it was the incredible screen quality, it was crystal clear, far better than any other PDA phone Id seen, at least out of what was available at Tmo.
Anyway, that phone got stolen, and the replacement I was sent had very noticeably inferior screen; not clear at all, pixelated. Not to mention a horrible viewing angle. All problems I never had with my original. So I had them send me another replacement, and it was fine again, just like my first one.
Fast forward, that phone dies. They send me another replacement, and the screen is no good again, same horrible quality as the previous replacement. The next several replacements I ask for to fix this issue have the same thing.
All the new Shadows at local Tmo stores are that way too, none of them come close to the first one I had in screen quality.
So my question is, what gives? Did HTC change their screen hardware, or have I just gotten 5 bad apples?
Thanks in advance for any insight, its driving me crazy.
I myself have a Shadow right now, altho not overall what I excepted its really nice for what it is. I miss my qwerty keyboard and touch screen. I'm actually thinking about exchanging it for a different phone. Unless you want to buy it? But the quality is great. Battery life is good.
I ran into the same thing.
The keyboard on mine failed. The replacement has an inferior screen and is missing some features of my first unit like the newer Live client and "driving directions" link on the neo interface.
It's kind of a bummer. The folks at the TMO store were clueless.
ianken said:
I ran into the same thing.
The keyboard on mine failed. The replacement has an inferior screen and is missing some features of my first unit like the newer Live client and "driving directions" link on the neo interface.
It's kind of a bummer. The folks at the TMO store were clueless.
Click to expand...
Click to collapse
To be very honest, I've never met a TMO store clerk who had a clue. I pull my Shadow out at the store and thay are just in aww.
Make T-Mobile keep sending you replacements. I had to go through like 5 replacements in like two weeks in July until I got a good screen shadow. They'll usually waive the shipping off the bat so if the rep is gonna charge you, push to get it waived. They don't care about quality control so don't pay other than the first time. I paid for $15 express overnight the first time and they overnighted for free every other time.
The clueless reps won't believe you. They'll tell you to do a hard reset and go to contrast settings... so what I did was I made a tinyurl of a good thread with pictures right in the first post.
Before you waste too much breath and time, tell them to go to
www.tinyurl.com/shadowscreen (yes the reps have internet access).
That saved me so much time in the phone calls ordering more replacements. After the 2nd or so replacement they didn't believe me anymore so I had to show them.
After the 4th, they made me go to a T-Mobile store to have a rep confirm the issue in person. What I did was bring a friend's good shadow and a bad replacement. The rep couldn't tell a difference with both shadows on the home screen.
He thought I was just picky. Then it hit me to show him the pink T-Mo bootup screen. I tilted them side-by-side and he finally saw the difference and apologized for doubting me. The bad one would go from pink to red to brown while the good one would stay pink in any angle. He made the note on my account and customer care did not give me anymore problems. It didn't matter though because the next one was my good one.
Im not crazy?? Oh thank god!
Thats a huge help, thanks! I'm gonna go talk to them and show them the pictures and see what they say now.
New Hardware
Yes, T-Mobile decided to change the screen hardware, but I was not aware of the screen resolution being degraded. The only bulletin I have seen refers to the screen being changed to help with them not being as prone to cracking. I am one of those "store clerks" and I am not clueless...LOL.
Figures. Half the reason I bought the phone was the amazing screen quality. Any idea if its possible to get an original still?
The "inferior" quality screens started to appear about 9-10 months ago. Here is a post I submitted at Allshadow forums showing the problem in January. I've seen the pictures used in many other forums, which was my purpose in posting:
http://allshadow.com/forum/viewtopic.php?f=2&t=367&st=0&sk=t&sd=a
Since then, my wife's Shadow died and we received a replacement. Unfortunately, it was a bad one... I requested a second one, and it was the same. Then I decided to just sell it rather than dealing with multiple replacements again. Besides, they are a bit more "resistant" to send you replacements 9 months after purchase as opposed to when you are still in your return period
The Shadow I am using has the perfect screen. If something happens to that one and I get a bad replacement, I'll probably sell it and get another HTC device...
So, I wonder...
I accidentally cracked the screen on my shadow the other day, so Im going to try buying a replacement screen online and see if I get lucky and score one of the original, higher quality screens. It would seem that T-mobile doesn't have the good one anymore (6 "crappy" replacements later). Lets just say they aren't very fond of me; 2 call center reps I talked to knew me by name when I would call back...
Anyway, the screen should be in soon, Ill post here with the results
Finally!
Well, I saw an auction for a Shadow on ebay, and thanks to the wonderful pictures the seller posted, I could tell it was an original Shadow, with the original, glorious screen. It was kinda messed up otherwise, but I bought it anyway, took the screen out and put it in mine and voila, amazing Shadow!
Thanks for nothing T-mobile
I bought my Shadow on eBay a couple months ago and i've noticed the screen problem also, do you guys know i i'll able to get a replacement even if i didn't buy it new?
No, sadly. All of the current Shadows have the new, lower quality screen. You would have to find an original on ebay or from another person and switch the screen out (Or use the phone, if its intact)
I just hope the Shadow 2 doesn't also have the crappy screen.
strange problem
I bought a Shadow on ebay and found that the wifi working but the phone will not get a network. It would just show searching again and again. I bought another from ebay that was working well before a broken screen.I took the board from the last fone i bought and install it on the first. everything working apart from the WIfi showing "driver not installed". I then know it was the Dpad section so I changed it then wifi is working but screen color and quality change. I got a strange yellow color and at different viewing angles it would change.I reused the first Dpad and everything is ok apart from wifi. Do you need a matching Dpad flex for special screen?? and wifi???
Okay, so I've had a few Heros and sent them all back apart from the one I have now. The main reason for returning 5 Heros so far, was the quality of the screen. Basically there was dust under the screen. I initially thought it was stuck pixels but I'm now certain it's dust.
Dust is visible during the boot animation. It looks like stuck pixels; really bright little points of light. The reason they're visible during the boot animation is because for some reason, the backlight is up full when the phone boots. This will highlight little specks of dust which may not necessarily be visible at other times.
Now, I've noticed another type of dust speck. This kind is visible when the phone is off, or in sleep mode. This type of dust speck is lit by ambient light, so it is visible only when the screen is off, or showing a black image etc, in bright daylight.
So logically, this would lead me to believe that there are at least 2 layers of screen into which dust can find its way and consequently show itself up differently; either highlighted by the screen backlight (like during the boot animation) or highlighted against the screen by ambient light.
When I got the Hero I'm currently using, I was glad to have finally received one with no screen dust. 2 days later, and I have 2 specks of dust, one of each type, both on the left hand side of the screen. This is B.S. because I'm obsessive about screen imperfections, and if dust is getting in now then what's it gonna look like in a month, or 10 months?
Why do HTC have such bad quality control? Or why have they made a screen that isn't sealed so any dust, lint or any other pocket sh*t combination thereof can get inside and irritate the hell out of me? This makes HTC look like amateurs. My SE P1 has sat in my pocket for 2 years and still has a visibly perfect screen.
I am now considering disassembling the handset to impliment my own cleaning and sealing of the internals. Does anyone know if there exists in circulation a technical manual for the Hero?
I had a feeling they weren't hot/dead pixels - 'cos they're only noticable to me when I adjust the viewing angle and blast my brightness up to full and on a black screen/image.
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
tatwamasi said:
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
Click to expand...
Click to collapse
and who cares what you think?
Its actually a cracking phone despite some teething problems and i have had some, many people have had NO problems at all.
Its NEVER sensible to buy any new product when it first comes out as you often get initial 1st production run issues, especially in complex devices
so your basically talking out of your crack
My Nokia E71 had the same problem. The screen (what you think is the screen) is a protective glass/plastic sheet and the dust can get behind it (between it and the lcd). I only got it sorted when the dust built up so bad and it took the repair shop about 15 minutes to fix.
spacecat said:
and who cares what you think?
Its actually a cracking phone despite some teething problems and i have had some, many people have had NO problems at all.
Its NEVER sensible to buy any new product when it first comes out as you often get initial 1st production run issues, especially in complex devices
so your basically talking out of your crack
Click to expand...
Click to collapse
spacecat said:
and who cares what you think?
Its actually a cracking phone despite some teething problems and i have had some, many people have had NO problems at all.
Its NEVER sensible to buy any new product when it first comes out as you often get initial 1st production run issues, especially in complex devices
so your basically talking out of your crack
Click to expand...
Click to collapse
No need to be rude.
On topic, I'm not sure how many more things need to be wrong with this handset before you'd agree with me. Aside from the all the hardware faults being reported people are recommending turning off widgets and apps (what's the point in multitasking if it takes twice as long?) and deleting parts of the OS to get it to run at something approaching smoothly. I know there are updates due but right now pretty much anything you want to do with the phone seems to be flawed. (funnily enough I'd finished typing the "anything" before my phone displayed "a" on the sceen).
Fair enough if you're loving it (though I could uncharitably say who cares what you think) but there's no way I'd recommend this phone to a friend.
I think you should accept that your talking crap, go on any site about any new tech and people are slagging it off this works that doesnt etc etc.
You will also find lots of people saying its great.
Now your backtracking on your own post , what if the update makes its great your going to look an even bigger twat than you look now.
Phone has been barely out a couple of months
tatwamasi said:
No need to be rude.
On topic, I'm not sure how many more things need to be wrong with this handset before you'd agree with me. Aside from the all the hardware faults being reported people are recommending turning off widgets and apps (what's the point in multitasking if it takes twice as long?) and deleting parts of the OS to get it to run at something approaching smoothly. I know there are updates due but right now pretty much anything you want to do with the phone seems to be flawed. (funnily enough I'd finished typing the "anything" before my phone displayed "a" on the sceen).
Fair enough if you're loving it (though I could uncharitably say who cares what you think) but there's no way I'd recommend this phone to a friend.
Click to expand...
Click to collapse
spacecat said:
I think you should accept that your talking crap, go on any site about any new tech and people are slagging it off this works that doesnt etc etc.
You will also find lots of people saying its great.
Now your backtracking on your own post , what if the update makes its great your going to look an even bigger twat than you look now.
Phone has been barely out a couple of months
Click to expand...
Click to collapse
tatwamasi, I know you are right with some points about the hardware faults and all but i guess ( i wont say i think ...lol) that every new phone that comes out at one point has them.
Buying a product just after its release is a risk to take if you know what i mean but hey who cares as long as the warantee is there
anyway, i think the htc hero is a great phone. Its just that many of us had high expectations. too much maybe. Many of us complain of the lag and stuff... so far i havent used any smartphone without one. of course you might mention the "iphone" to me but let me just say that i prefer a laggy phone with the capability of running applications on the background than a smooth one without the multitask capab.
Like spacecat said, i am sure there'll be an update to fix these things.
Cheers!!!!!!!
Here here!
Awsome Handset! Awsome O/S!
Teething issues to be epected with all devices of this stature!
and if you implement the correct apps and methods your lag issues are solved! (e.g swapper + Taskill) Simpuls! Worked for me
I know as I, most of the guys here on XDA have been running winmo for donkeys and android is a breath of fresh air!
This is XDA-DEVEPLOPERS lets stop *****ing and do something productive.....
P.S.... come on, really Dust in the screen you evven admitted you cannot see it while in normal operation
spacecat said:
I think you should accept that your talking crap, go on any site about any new tech and people are slagging it off this works that doesnt etc etc.
You will also find lots of people saying its great.
Now your backtracking on your own post , what if the update makes its great your going to look an even bigger twat than you look now.
Phone has been barely out a couple of months
Click to expand...
Click to collapse
In no way did I backtrack. I can't be bothered to argue with you though. Bye!
tatwamasi said:
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
Click to expand...
Click to collapse
Let me know of a product that doesn't live up to what was promised. Oh and please explain your meaning of 'promised'
Can I be the ref here and step in with some points that can't really be denied.
1. Dust under screen: Unacceptable. Heard of quality control? Shoddy screen manufacture is fine, even expected in a handset from Tesco that costs £10. Not in the £400 HTC Android flagship.
2. Screen gap. Also unacceptable. I don't even need to explain why.
3. Early adoption = expect problems. I disagree. This is true in practice but not in principle. I didn't pay £400 to be a beta tester. If you can't get the tolerances/design/software sorted out for the first batch then don't sell any until you do.
I'll be the first to say that the Hero is one of the best handsets out there if not THE best, but these little manufacturing issues are a huge fail.
I feel your pain.
Since over a month I want to buy the HTC Hero. At different shops I checked about 7 or 8 devices - all had at list a single dust spot under the screen.
Completely agree with you, that is unacceptable. It doesn't take much in the manufacturing process to secure a dust-free environment.
So, as long as HTC is not able to provide a dust-free screen, I won't buy a HTC device.
I'll have another look at a new shipment when my dealer calls me. That will be it.
Dust under the screen is very irritating especially in bright daylight.
My eyes get fixated on it, can't help it! How much easer can life be for others who just don't care or just don't see it.
panmores said:
I feel your pain.
My eyes get fixated on it, can't help it! How much easer can life be for others who just don't care or just don't see it.
Click to expand...
Click to collapse
Well i have no dust under the screen. ( touch wood touch gold) . Maybe because the protective shield i applied on my screen goes slightly beyond the screen, thus covering the gaps and everthing. It is hardly noticable if u ask me.
deeren said:
Well i have no dust under the screen. ( touch wood touch gold) . Maybe because the protective shield i applied on my screen goes slightly beyond the screen, thus covering the gaps and everthing. It is hardly noticable if u ask me.
Click to expand...
Click to collapse
For most peoples' cases, the dust was there before they received the phone - i.e. during the manufacturing process. For me, the dust is not such a big deal as it's not causing any problems with my day-to-day usage. Only when the dust starts to cause dead pixels, will I worry. But for now, I'm loving my Hero (even more so, now with Paul's latest 1.4.1 custom ROM) to bits!
tatwamasi said:
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
Click to expand...
Click to collapse
lmao, spoken like a true sadass.
Fact is when a phone comes out for the first month it isn't really what anyone expects, phones are always hyped up to be more than they are, or how would they sell? Happened with the Touch HD, Touch Pro, Touch Diamond, Touch Pro 2, heck, it was even with the iPhone for much much longer till Apple pulled their finger out.
The recent update from MoDaCo (1.4.1) has vastly improved things, and this isn't even the official update and its only the 1st update.
This phone lives up to my expectations because I was on earth, not somewhere out there drifting in space.
There are still issues with the phone, but like with all custom roms, they address the problems. Thanks Paul and all the developers / users out here who are feeding back problems to HTC and then fixing them for us great owners.
Oh, back on Topic. I had one spec which only showed on startup, but its gone now so I guess it was just dust. I wasn't bothered though, couldn't tell it was there in use.
Oh come on, worst reception of any handset I've ever had (across 5 separate Heroes) and build quality standards through the floor are the hallmarks of the Hero in my experience.
That's not taking into account the software issues (which I could stomach knowing that there's an update on the way).
Sorry if those things are to be expected, it's just that I've never had so many issues with a handset, but apparently it's standard? Oh well, welcome to your world then, I guess I should expect nothing to work when I buy it and hope it gets sorted later. It's unfortunate that this has been my introduction it's just that previously, everything did just work! (With the exception of the crappy camera on my W960i, that was much better after the update).
I appreciate that people feel some kind of bizarre emotional attachment to their purchases but I don't get why they'd say "I happened to get a good one so it doesn't matter! You have no right to be disappointed" when the issues are real and out there.
Perhaps it was naive of me to expect my text messages to arrive, for video playback to work and for me to be able to make phone calls on my phone (especially when the same SIM delivers decent reception in the same spot in another phone) but it does significantly diminish the experience for me. Camera's better than I thought it'd be, I'll give it that.
Either way, I'm not crying about it and my comment was meant to be flippant. Allowing myself to see my phone as a piece of crap that isn't going to work properly has given me the opportunity to chill out about it and not get annoyed. It's just a phone, oh well. I was hoping it'd be able to replace my iPod but I guess it won't be able to.
And that is how I made peace with the Hero. With any luck the significant issues in software will be sorted in the update. Until they are, I don't think I could possibly recommend it though and right now, I think I should have got an iPhone. C'est la vie.
Was that spoken like a true Sadass? Hope you got a big laugh if so.
I had initial issues LED failure, but it has since been repaired and the video playback is poor.
Otherwise im loving it , great form factor/design balance between screensize and phone size.
internet is superb on the browser and tethered to my laptop,
phone calls and messaging/emails work great and im lovin the apps and market place.
Love the customisable 7 screens no lag that i have noticed.
Best phone i have ever had YES perfect NO but what is..... if the update improves the video i dont know how i could fault it right now
tatwamasi said:
Oh come on, worst reception of any handset I've ever had (across 5 separate Heroes) and build quality standards through the floor are the hallmarks of the Hero in my experience.
That's not taking into account the software issues (which I could stomach knowing that there's an update on the way).
Sorry if those things are to be expected, it's just that I've never had so many issues with a handset, but apparently it's standard? Oh well, welcome to your world then, I guess I should expect nothing to work when I buy it and hope it gets sorted later. It's unfortunate that this has been my introduction it's just that previously, everything did just work! (With the exception of the crappy camera on my W960i, that was much better after the update).
I appreciate that people feel some kind of bizarre emotional attachment to their purchases but I don't get why they'd say "I happened to get a good one so it doesn't matter! You have no right to be disappointed" when the issues are real and out there.
Perhaps it was naive of me to expect my text messages to arrive, for video playback to work and for me to be able to make phone calls on my phone (especially when the same SIM delivers decent reception in the same spot in another phone) but it does significantly diminish the experience for me. Camera's better than I thought it'd be, I'll give it that.
Either way, I'm not crying about it and my comment was meant to be flippant. Allowing myself to see my phone as a piece of crap that isn't going to work properly has given me the opportunity to chill out about it and not get annoyed. It's just a phone, oh well. I was hoping it'd be able to replace my iPod but I guess it won't be able to.
And that is how I made peace with the Hero. With any luck the significant issues in software will be sorted in the update. Until they are, I don't think I could possibly recommend it though and right now, I think I should have got an iPhone. C'est la vie.
Was that spoken like a true Sadass? Hope you got a big laugh if so.
Click to expand...
Click to collapse
Hold my hands up on that one, I thought you were only talking about software issues, not hardware, so I apologise.
I completely understand where you are coming from regarding hardware, seems HTC have had issues on a couple of their latest phones, Diamond 2, Pro 2.
I had a Touch Pro 2 and after the 5th, I gave up and got a refund. The hinges were loose, faulty, slack. The screen had actual dead pixels. Keyboards faulty. Screen loose.
Other than moving back to my Touch HD which was perfect in every way (after having custom rom made, and it really needed Windows Mobile 7 to make it perfect), I thought the Hero was the next step.
Hardware wise, for me, it is. It is perfectly built, feels solid in my hand, screen nice and clear, reception perfect for me (same as all other HTC devices I've had and my iPhone 3g).
I know some people have had major issues with phones and the majority seem to be the people with Orange's Graphite branded phones, gaps in screens, poor reception etc and it must be certain production lines causing the issue.
Hopefully more roms coming out will make the software spot on, but as for hardware, they all need sending back as £400 is a lot for a phone, like I said about the Touch Pro 2, when your paying that much for a phone you expect it to be perfect (hardware).
Aside from the hardware, there is so much achieved in this latest update from MoDaCo (1.5) and more and more software on the Market everyday, software will be 110% in the near future.
Hope your hardware issues get sorted, send it back!!
I just returned my N1 that i paid full price for.. my screen had 3 scratches as well as some on my camera lense
so i decided i would take the loss and later down the line maybe purchase the bravo or another N1 depending on how i like the bravo.. for now im stuck with my G1 with a cracked screen.. id use that any day over my iPhone 3g..
anyone else return theirs?
Huh? You returned it because you scratched the screen and camera lens? Why?
not just because of the scratches.. i had the 3g issue and a little dust.. i heard about many people having problems getting their warranty replacements, receiving phones in worse condition than the one they had and whatnot. so i just decided to return it . im kind of happy now because i can wait for the Bravo and maybe the HD2 hopefully without the strict subsidy policy
Ah, ok, the HD2 is a beast and should have a better subsidy policy since T-Mobile will be selling it directly, and they will be doing the same with the Bravo(if the rumors are true they are getting it).
(Sorry if anyone's heard me say this before)
If you read here, and a lot of support forums, you're going to hear mainly about people with faulty N1s. Many of us have phones that work perfectly. There was a poll up briefly about the dust and something like 31 had no problems, while 3 had clicking and 8 had dust (And this, given that the title of the poll probably attracted people with clicking or dust).
So, just a reminder that the majority of N1s are in great shape. Furthermore, this seems (to me) to be the most resilient piece of portable electonics since the Game Boy Color. I have never used a case, and only used a screen protector for the first few days, and the phone still looks like it just came out of the box. No smudges or scratches to be found.
kozm0naut said:
So, just a reminder that the majority of N1s are in great shape. Furthermore, this seems (to me) to be the most resilient piece of portable electonics since the Game Boy Color. I have never used a case, and only used a screen protector for the first few days, and the phone still looks like it just came out of the box. No smudges or scratches to be found.
Click to expand...
Click to collapse
Couldn't agree more.
Mine's in perfect condition too, or at least there isn't any fault that I can identify yet. Plus my phone held on to 3G signals better than my wife's iPhone 3GS (same starhub network).
Mine went from US to UK and from UK to Portugal and I don't have any problems with it, I'm loving the phone btw
tada116 said:
I just returned my N1 that i paid full price for.. my screen had 3 scratches as well as some on my camera lens
.....
for now im stuck with my G1 with a cracked screen.. id use that any day over my iPhone 3g..
Click to expand...
Click to collapse
You really need to take better care of your phones. 3 scratches on the gorilla glass in under 2 weeks? A cracked screen on the G1 I could understand after a year, accidents happen. Still I see a pattern here.
r3pek said:
Mine went from US to UK and from UK to Portugal and I don't have any problems with it, I'm loving the phone btw
Click to expand...
Click to collapse
Hi
Can I ask where you bought it and if it was eBay who was the seller?
Regards
JanetPanic said:
You really need to take better care of your phones. 3 scratches on the gorilla glass in under 2 weeks? A cracked screen on the G1 I could understand after a year, accidents happen. Still I see a pattern here.
Click to expand...
Click to collapse
I'll admit that this also crossed my mind the first time I read this thread.
Did you return the phone because of the scratches or some other issue? Will they even take the phone back with scratches?
I will probably return my phone next week. I had it then for three weeks. I have the 3G issue and the touchscreen issue as well. I am really disappointed because of the lack of response from Google and HTC. I don't want a replacement because if you look at the poll 40% of the phones seemd to be broken. You get a refurbished one as a replacement so it is really likely that you get anoter lemon. How can they refurbish phones if they don't even know if it is a hardware or software problem?
rossiscatch said:
I'll admit that this also crossed my mind the first time I read this thread.
Did you return the phone because of the scratches or some other issue? Will they even take the phone back with scratches?
Click to expand...
Click to collapse
i babied the phone, kept it in a separate pocket than my keys for the most part.. and 3 hairline scratches in 15 days was ridiculous .. no idea how it happened
i returned it partially how easily scratched, 3g issue, dust, warranty problem with unlocking the bootloader , and also the hopes of a better/cheaper phone coming out soon subsidized by T-Mobile.. the N1 is an amazing phone.. but because of how new it is i think it would be better if i just waited a little bit.. i am still waiting to get the conformation from HTC on if they will accept it in its current condition.. its really not that bad they probably wont even notice it
Just wondering, those of you planning on returning it after the 14 day return policy window, how are you going about that? Do you live in California or is HTC/Google cutting you slack because it has issues?
JanetPanic said:
3 scratches on the gorilla glass in under 2 weeks?
Click to expand...
Click to collapse
Has anyone confirmed that this has gorilla glass from an official source? I've seen a lot of conjecture - mostly from people referencing the "scratch test" video - but no official word from anyone involved in the manufacture or teardown of the phone confirming the gorilla glass part...
i dont think it's gorilla glass.. i had iphone 3g for 1 and half years and had no scratch at all.. my N1 i had taken good care and never dropped once! but somehow i got 1 hairline scratch.. don't really trust that video..
N1 screen will scratch and i am thinking of returning it too.. the build quality seems to be not good
pikaphebat said:
i dont think it's gorilla glass.. i had iphone 3g for 1 and half years and had no scratch at all.. my N1 i had taken good care and never dropped once! but somehow i got 1 hairline scratch.. don't really trust that video..
N1 screen will scratch and i am thinking of returning it too.. the build quality seems to be not good
Click to expand...
Click to collapse
how so? I have no complaints about my build quality.
Lol, people...
I have the 3G issues And touch screen issues.. I have a SMALL piece of lint that seems to have found it's way into the phone and is about to get onto the screen... for now it's just to the side of the screen but visible.
Coming from a iPhone 3G I simply can't type even near as close to as fast on this phone and my god does that annoy me! When I type fast the keyboard does all kinds of crazy **** and I get so frustrated... if I go slow and use a more pressure so more of my finger hits each key it's fine... but I'm typing way slow then and it's just not worth it.
Another thing, I require good Microsoft Exchange support... I can get around not having direct calendar support, but the fact that forwarded emails show up as attachments pisses me off to... I'm close to sending this sucker back (I'm in CA and have up to 30days)... soooo frustrating.
tropmonky said:
I have the 3G issues And touch screen issues.. I have a SMALL piece of lint that seems to have found it's way into the phone and is about to get onto the screen... for now it's just to the side of the screen but visible.
Coming from a iPhone 3G I simply can't type even near as close to as fast on this phone and my god does that annoy me! When I type fast the keyboard does all kinds of crazy **** and I get so frustrated... if I go slow and use a more pressure so more of my finger hits each key it's fine... but I'm typing way slow then and it's just not worth it.
Another thing, I require good Microsoft Exchange support... I can get around not having direct calendar support, but the fact that forwarded emails show up as attachments pisses me off to... I'm close to sending this sucker back (I'm in CA and have up to 30days)... soooo frustrating.
Click to expand...
Click to collapse
Check out TouchDown for you exchange support, it is brilliant! It is well worth the money, but if you really don't want to pay for it, it has a 5 day trial, and you can re-use that trial as many times as you want, you just have to set it back up again.
For texting, try out the voice-to-text software, really good! As well, if you keep it and root, you can get some much better keyboards really easily, and I want to say even without root you can get the some of them(not sure what is currently available for keyboards, haven't looked into it much yet).
Of course, if the phone isn't your cup of tea, it isn't your cup of tea.
I'm more and more concerned about the quality of the NookColor due to countless complaints about the display and charging issues.
I have NC on order and it makes me nerves since I'm not located in US
Did you have to replace your NookColor ?
PLEASE PEOPLE VOTE, even if you have nothing to say to get large sample of users to see if this is real problem
THANKS
107 votes now and about 30% failure rate is very bad Looks like it is not unusual to return the device several times. Shame on the manufacturer to have this kind of quality control!
Yes, I had to replace my NC (Christmas gift) within the first 2 days. However, it was due to a sound issue - also discussed on several websites - and it couldn't have been an easier process. My local B&N said that of the hundreds of NCs they'd sold, mine was only the 2nd exchanged. I think that's a pretty safe ratio. My new one has had no quality issues at all. Given that I've had to replace PCs, smartphones and other electronics for quality issues, this doesn't seem too out of the norm.
I've had to replace mine as well. First due to sound issues. Now the piece of plastic around the "N" button isn't completely flush with the screen. I'm not taking it back for that reason because the rest of the hardware is fine. I do, however, have to get a new NC cable since the one i have now won't charge my NC. If it's not one thing, it's another.
Had to replace mine too, xmas gift, due to screen quality. There was a lot of light leaking along the bottom edge and a dead pixel. Super fast and easy, even transfered the extended warranty right over to the new serial. New NC is perfect so far.
Those with sound issues what were your symptoms?
Mine's been great. I certainly wouldn't discourage anyone from buying.... I'm not discounting the issues people have had (multiple returns is certainly eyebrow-raising), but I'm sure for every problem you hear about on the forums, there are many with no problems that you just don't hear about.
Mine has been great, aside from one dead pixel. Can't even notice it for the most part, especially since adding one of the anti-glare screen covers.
Sent from my LogicPD Zoom2 using XDA App
I just replaced mine today for sound issues!! Every time it would hibernate I would lose all sounds and the only way to get them back was to reboot.
Not an issue in sight. No screen problems. No sound issues. My biggest complaint is no bluetooth.
Sent from my NC 1.0.1 AN2.12.18
Thanks for all replies folks!
I feel better now
It will be interesting to see more votes in couple days.
No problems at all here 3 weeks in. I visit the B&N forums somewhat frequently and never heard of the sound problem before reading this thread.
My biggest problem is reboots after rooting.
First one dust under screen, dead pixel dead center.
Second one dead pixel lower right corner.
If you look at various sites, you will realize that there really is a quality problem that seems to be more centralized to screen issues/plastic noise.
Also realize that most of the issues are not major hardware failures but simple flaws.
Another thing to notice is that people are willing to exchange multiple times in efforts to find a keeper because the unit is just that good.
3rd one is on it's way! 1st & 2nd one had display issues...!!! Stupid me bought it online & as a bonus, it can't be exchanged in local B&N shops...
Yep ... 5 times. 6th (current) one is great, first 5 all had dead pixels.
I suppose it does say something about how awesome I find the device (once rooted), for me to go through that much trouble driving around getting it replaced ...
Got mine on release day and have had -0- problems ... got a second one a week b4 Christmas and it also was 'perfect' .. no performance or plastic problems ... live in a 'low demand' area I think and perhaps B&N is 'reprocessing' some of the returns that then get shipped to high demand area? Or maybe it's just luck of the draw ... anyway am really pleased with the two I have ...
3 weeks of hard use and no problems, but not rooted. yet.....
My front Bezel starting becoming unstuck at day 12 of the 14 day return period. It was showing the stretching glue on the left side that creaked. I noticed it warping and looked at it in landscape mode from the top.. Surprise!
-CC
Ok, I am B&N is sending my 3rd replacement. (Not Rooted!)
1st one would not boot/reset after plugging it in to recharge.
2nd one reboots and reloads on its own. Called tech. support and had me do a factory reset but the next day did the same thing but came up with an install failure.
My cousin bought one on release date and had no problems with her's.
My first one(Tursday) came OOB with a borked USB port on the NC. I managed to get the cable inserted twice on Thursday(almost took it back the first time that I plugged it in but the cable finally went in as I was about to give up). The next morning no amount fiddling would get the connector to insert properly.
Had a horrible time exchanging it. The idiot at the register kept trying to tell me that it was "fine" and that was how it was "supposed to be" until I made him hook up the power adapter, point out no LED, took it over to the demo unit and demonstrated there, got them to get their charger out try it in the obviously defective one and couldn't insert that cable either. Finally they gave in and deigned to exchange it. After all of that I had decided to check the exchanges connector right then and there, and lo and behold it was just like the demo unit and obvious VERY clearly inserting unlike the defective unit.
B&N have crappy QA, cs, and sales. No wonder they're in trouble... I think that if anything crops up w/this one before my 14d are up its going back permanently. I probably should've bought it from the Worst Buy literally across the street or Walmart for better cs alone.
Who is manufacturing the NC for B&N ?
lifeisfun said:
Who is manufacturing the NC for B&N ?
Click to expand...
Click to collapse
IIRC correctly , the hardware is by Inventec (Taiwan). As far as problems, none... nada... zero... zilch with mine, nor have I had problems with either of the "classic" Nook ereaders that we have.
So over a trip I went on, my beautiful HD2 stopped working. I have my suspicions as to what caused the damage, but they still come off as odd. Basically, I had my HD2 working perfectly ... I went into the bathroom to take a shower ... and I guess it was steamier than usual [since I was in a different climate than usual] ... the next day the device would vibrate to indicate boot but only display a faint logo onscreen of the ROM I am using [meaning backlight broken] then it would turn off after trying to boot I guess. I checked out the phone, looked for damage or water or anything ... couldn't find anything significant. I did notice that the tags on the phone and batter, which I learned are for water detection, had turned red. That struck me as odd because it wasn't the first time I had the phone in the bathroom with me. In any case, at this point the device won't even turn on ... plugging in the charger does nothing. It is basically dead.
NOTE: AT NO POINT DID THIS PHONE GO INTO THE SHOWER OR TOILET OR WHATEVER. IT WAS PLACED DOWN ON A DRY SURFACE BEFORE THE SHOWER.
So I am going to T-Mobile tomorrow, see if they will be kind to me haha. I highly doubt it, because the tags don't lie .. regardless of whether or not I feel it was a valid case of "water damage".
So, if they give me warranty and provide me with a new HD2, then this thread will be useless, but under the assumption they don't ... I was wondering if the HD2 is the phone to stick with.
I think it is great and all, but I always wonder if there is something better.
I was reading that the Nokia N8 can be run on T-Mobile USA when unlocked, I am not sure of the truth behind that ... but the specs on that device look pretty awesome. I just don't like that it is a huge switch from WinMo/Andro/WP7 capabilities. It also doesn't have that XDA-Developers community backing.
That is basically all I was thinking in terms of alternatives ... any other thoughts?
Man that really sucks about your HD2, and that is very curious that the water indicators turned red. I also don't think you will get much love from T-Mobile either because of the water indicators. But I say get another HD2, I know it is starting to become a older device now but to me there is just no other phone out there that can stand up to the awesomeness of the HD2. Besides you know if you get anything besides a HD2 you will be kicking yourself in the butt later on for not getting another HD2.
The Nokia N8 will not keep you happy, there are issues with both the software and hardware, similarto the issues Nokia software has been displaying from the 5800/5530 software fiasco.
I would never go near a top range nokia - they have lost the plot over the last 2/3 years. all imho of course
I have a myTouch 4G/HTC Glacier and the phone is a beast. screen looks awesome(but not as big as hd2), hspa+, 768mb RAM, front facing camera, etc...lots of nice ROMS and great devs. Im running cm7 rc4 on mytouch and get 30+ hours on a full battery charge
So I went to T-Mobile today ... they instructed me to call Customer Care and they should be able to send me a new device. Looks like I am sticking to the HD2.
I am still curious though: I am aspiring to be a Software Developer (actually, Cornell CS '15 ), and for that reason I know the HD2 is a great phone for me [I think it is like 5 different OSes it can run]. I have been curious, because I haven't had the time to sit down and do this myself, which OS is best to have on NAND ... since now the HD2 can do WinMo, Andro, [and WP7?] on boot. I feel like WinMo is a great choice, because then I can use HARET to boot Android ... but then I can't use WP7. And if I choose WP7, then I am stuck with just that. And if I choose Andoird, then I am stuck with just that.
I dunno ... just something to ponder I guess Opinions are greatly appreciated
Keep checking this thread m8 for ppl's views on OS.
http://forum.xda-developers.com/showthread.php?t=1020358
Cyclonezephyrxz7 said:
So I went to T-Mobile today ... they instructed me to call Customer Care and they should be able to send me a new device. Looks like I am sticking to the HD2.
I am still curious though: I am aspiring to be a Software Developer (actually, Cornell CS '15 ), and for that reason I know the HD2 is a great phone for me [I think it is like 5 different OSes it can run]. I have been curious, because I haven't had the time to sit down and do this myself, which OS is best to have on NAND ... since now the HD2 can do WinMo, Andro, [and WP7?] on boot. I feel like WinMo is a great choice, because then I can use HARET to boot Android ... but then I can't use WP7. And if I choose WP7, then I am stuck with just that. And if I choose Andoird, then I am stuck with just that.
I dunno ... just something to ponder I guess Opinions are greatly appreciated
Click to expand...
Click to collapse
If you choose WP7, you can run Android off SD card via MAGLDR.
Sent from my HTC Vision using XDA App
So its official, adios HD2
I wish the device weren't so darn expensive! Unless I get paid as I am expecting for a little job I did recently, I may have to put off my hopes to get another HD2 for a while.
Anyone have any good recommendations of where to buy a New or LIKE New HD2 cheap? ... I can deal with superficial damage on the back-side, as long as the camera lens and the entire front side have NO damages to them [and of course the phone functions like new]. I have scavenged ebay a bunch today...best offer I could find was about 300$ for a brand new device, 280$ for a Like-New that fits my criteria ... 250$ for a like-new that is a little less appealing.
*note: changing the thread title so it doesn't seem to go off topic
Cyclonezephyrxz7 said:
So its official, adios HD2
I wish the device weren't so darn expensive! Unless I get paid as I am expecting for a little job I did recently, I may have to put off my hopes to get another HD2 for a while.
Anyone have any good recommendations of where to buy a New or LIKE New HD2 cheap? ... I can deal with superficial damage on the back-side, as long as the camera lens and the entire front side have NO damages to them [and of course the phone functions like new]. I have scavenged ebay a bunch today...best offer I could find was about 300$ for a brand new device, 280$ for a Like-New that fits my criteria ... 250$ for a like-new that is a little less appealing.
*note: changing the thread title so it doesn't seem to go off topic
Click to expand...
Click to collapse
I may be willing to sell my hd2
So I ended up buying a new [Used] HD2. I was told that the only issue was the metal plate over the batter [which I saved from my old HD2] ... so I was fine with it. I just got it today, it had a few minor scratches on the screen as well as what i think is a tiny Crack. So I am debating putting up with it, or calling the guy up and asking him what is up with that...
I purchased it on eBay ... so I just wanted your opinion on this: I bought it pretty cheap [235$] in comparison to other offers on the site, and the description was:
HTC HD2 (T-Mobile) cell phone
Used but in overall excellent condition
The only issue is that the metal cover on the back has some scratches, nothing major, screen is excellent
Includes phone /w battery and charger only, charger is not the original HTC charger, but it works 100%t
Click to expand...
Click to collapse
I called the guy up to ask a few questions: Is it just the back-plate that has superficial damage? Has the device been tested to work as though new? The screen has nothing on it? And the guy basically told me that the back-plate was the only issue. Now that I have the phone, though, there are those minor scratches, and that small crack on the screen, as well as the cover to the earpiece missing/worn so it is silver now, and also the top right and left corners have a bit of damage.
Basically, when I put the soft-shell cover I have over it [stock], I can't see any of the superficial things except the screen, so they don't bother me as much. After all, it was listed USED, so I expected so much. I am just concerned about the SCREEN. If it is a crack on the screen, it will just get worse with time, am I right? If it were a scratch I could deal with it MAYBE, but being a crack I just don't want to have to look towards buying a THIRD device later on due to a cracked screen ...
[by the way, this crack wasn't a result of shipping I think ... it was in a nice thick layer of bubble-wrap and none of the bubbles had popped.]
So what is your opinion? Should I call this guy up, see what the deal is? Or should I deal with it?
Opinions appreciated!
EDIT:: Here are some low-res photos [one close-up, one far away]. I had to use my Exca to take them, I couldn't find my camera
www.chicken-eggsolutions.com/Max/IMAGE_026.jpg
www.chicken-eggsolutions.com/Max/IMAGE_027.jpg
Swapping just the one piece is harder than swapping a glass digitizer screen combo, since to get them apart involves baking the phone for so many minutes at (I think it is) 60 degrees, then you will need to glue the new one back to the digitizer.its not just a simple swap. Plus the screen is the last piece in the stripdown process, EVERYTHING comes apart before you get to the screen.
If I were you I'd consider asking for some money back and live with the crack, or if he wont go for that tell him you want full refund. But you need to be quick, eBay will support your claim but leave it too long makes it look dodgy.
as for cracked screen getting progressively worse, that's not necessarily the case. I dropped mine ages ago (several months) and it now has around 8 or9 large cracks, all the way through the glass radiating from one corner all the way up to the top, and they are no worse now than when it happened, (i have a screen protector to save my fingers from possible sharp bits) though the rigidity has suffered greatly, and it now creaks and groans when it gets pressure in my pocket.
Yeah, I figured so much about the screen ... Turns out what I have is screen+digitizer, but the cable for the digitizer isn't in any condition where it will work again, haha. I didn't expect/want to do a screen-replace when I took apart my broken HD2.
Yeah, I know I have to act quickly for eBay to hold up a better case, in case the guy doesn't want to be easy about it. I just got the phone literally an hour ago in the mail.
I'll try to have some more higher-res photos up by tonight because I am still not sure if it is just a nasty scratch, or a crack...and as you can see my Excalibur doesn't exactly take a good picture haha. What I find odd is that usually a crack starts at the edge of the glass and progresses inwards, but this one starts in the middle of the screen and has like 3 little 'legs' of it coming out. I'm not scratch/crack expert so I can't really say ... I'll just have the photos up later.
Otherwise, I'll probably call the guy up tomorrow, see what the deal is/is going to be.
I would demand a Partial refund if you are happy enough with the phone.
If you get it, buy a zagg invisible shield screen protector to preven the crack from getting any worse. Had some good and bad luck with ebay purchases, but thats a story for another thread
Could be a pressure crack, I have a friend with a desire HD and he sat down with it in pocket, and a lighter against the screen, and he has a similar sounding crack, a few small cracks radiating out from a tiny central chip.
Okay, so I got the higher-res images ... the links are as follows:
www.chicken-eggsolutions.com/Max/IMG_0278.jpg
www.chicken-eggsolutions.com/Max/IMG_0279.jpg
www.chicken-eggsolutions.com/Max/IMG_0280.jpg
www.chicken-eggsolutions.com/Max/IMG_0281.jpg
I think that 280 shows it the best, the others give you a view of it in respect to the whole phone. It isn't huge or anything ... decently sized. When the screen is on, I really have to look to find it. Besides feeling it with my finger as I swipe over it, I wouldn't really be bothered by its being there. My friend said it seems more like a surface scratch, but unlike the other scratches, I can actually feel this one [which is why I think it is more like a crack]. Ohh semantics!
In any case, just another curious question. Seeing as I just got the phone, I haven't put on any custom ROM or anything, assuming I would have to settle an issue potentially, but I realized when trying to hook the phone up to my computer that the SD card didn't register. It had registered just fine earlier today, and at my friends house. Then I didn't use it for maybe 4 hours. Then just now it didn't register. It was fixed with a reboot. Is this likely an OS thing that will be fixed with a new flash of a better ROM [this is running a STOCK rom by the way]. This phone would be pretty limited without its MicroSD Card slot. I just want to make sure that if that is a hardware issue, I bring that up.
I guess this will be the final post/update:
I talked to the guy, and he offered me either to ship it back at my expense [but still get a full refund], or he could give me $25 for the inconvenience/hassle. Having really thought about it, looked at the scratch/crack. I took him up on the latter offer.
I guess it just means I should be more careful when using the phone. After all, its like I said: I can't notice it unless I look for it when the device is on. Its a shame that there was a crack on the screen, but for $200, I think it is a darn good bargain. Also, the MicroSD card slot has been working just fine...I think it was an OS thing. If the MicroSD card slot does turn out to be an issue, hopefully it is within the next 40 days, haha, so I can still get it covered by Buyer Protection. Further, I simply cannot find a price as good as that
So, I guess this is the end of this thread. Thanks to anyone who helped