Serious problem... cant answer incoming calls! - Touch 3G General

I think its a software bug... Its really annoying if someone calls me and I cant accept the call My ringtone just keeps ringing and I just can stupidly look on the screen without answering :S I push the green "answer" button but the call doesnt accept. I neither can use the red "ignore" button. This problem gets solved with a reset but happends again after a short time.
Is there any solution for this´? Is there any possibility to accept the call trough the touchscreen?
Please help me I am really desperate!!!
Thanks in advanche.

Uhhmm.....i guess you know that you have to 'slide' the button to the green field if you wanna answer...not 'push' the green spot.
Anyways...you can also use the (physical) buttons of the phone to answer or disconnect.

I think you missunderstood me. I actually mean the physical buttons! They arent working anykind. Normally if I press the green "dial/answer" button the dialer application appears right? But it dont! After software resetting it does again somehow for short time. And if I get a call then I press the physical button but the call doesnt accept. It just keeps ringing further. There is no chance to accept the call. And there is no option to accept the call trough the touchscreen.

Indeed, i misunderstood..sorry!!
If the buttons didn't work at all, i would be thinking of a hardware problem, but since you can solve it for a short while with a soft reset.....i'm not so sure of that.
You still have the option of a hard reset, you could give it a shot, just to be sure(Remember to back up your stuff ).
Otherwise send it in for warranty...presuming you still have it.

Thanks for the reply!
I dont think its a hardware problem because the buttons are working again somehow after a software reset. But the problem happens again some time later
Sending it to warranty is no choice since I always got trouble with my warranty!
My old touch had an software problem and couldnt boot so i send it to the warranty and they just send it me back with no repairs claiming that the warranty gets lost if I connect my device with a computer :S
Anyway i hope there is a solution without hardware resetting

Just a thought....
Did you install any locking software which locks the device fully? It may be the one preventing you from answering calls...
HTH...

No I didnt install anything kinda like that. Is there a dialer replacement I could use instead?

I have also noticed this bug on my Jade running the official 2.32 update from HTC:
When a cal is received, the phone rings but it doesn't display who is calling (the device keeps showing the home screen). This is not happening at every call, but I can't find what is causing this behaviour (it happens even after hard reset, so no additional programs running in the background).
Any ideas how to overcome this?

Related

Accidential Answering

I use my 8525 in a side case and when the phone rings I usually pull out the phone to see who's calling to decide if i want to answer... though 9 out of 10 times i accidentally hit the answer button. I always lock my phone via device lock on today screen... is there a reg hack or setting which will allow me to disable or customize ALL the buttons (when in lock mode) on the 8525 so I don't accidentally answer. to me if i were to assign a button (ie power or ptt) to only be allowed to accept a call (when the phone is in lock mode) that'd be great. I'm tired of auto answering and what good does a device lock do if you can easily auto answer?
bumping this back up... Can I be the only one with this issue? If so how do you use your phone and not auto answer?
abricko said:
bumping this back up... Can I be the only one with this issue? If so how do you use your phone and not auto answer?
Click to expand...
Click to collapse
Sorry you're not getting replies and I have no solution of the type you are looking for sadly. I've tried to replicate what you say happens but it's not easy!!! My key is not that easily pressed and I always put the device back with screen towards my body - my fingers don't seem to get very close to the green button.
This is probably daft to suggest but have you checked the setting that lets you specify auto answer within X number of rings - just in case it's answering the call by itself!!. (apologies if you checked this setting already!!)
Mike
This may do what you want...
http://www.pocketmax.net/smf/index.php?PHPSESSID=da5459e6aadc9c38d5a74b0276782091&board=19.0
Auto Answer is not set... the problem is (and it's a problem with the phone design) when the phone is locked none of the buttons respond until you hit the power button and then unlock the phone via the screen (which is good).
However when there is an incoming call or reminder the screen turns on and then a few buttons are active on the phone (send, end and the two soft keys seem to be). So when a phone call comes in, if the phone is in your pocket or the hip case while reaching for the phone it's VERY easy to accidentally press any of the active buttons and then accidentally accept or reject that call.
I've searched everywhere I can think of and I find little mention of this problem and no mention of a fix, most screen lock replacements only do as much locking as the WM5 built in lock does. The button re-activation after an incoming call is probably something built into the hardware. That's all I can deduce from this.
Thanks for the responses I've received so far.
I am on my fourth PDA phone and have used both Win Mobile 2003 and WM5. They all behaved this way and it is one of my biggest complaints with the Windows OS. I have seen apps for Palm that solve the problem. How hard could it be to have the option to only wake with the press of the power button?!
not hard at all, but the again its M$, i am surprised these devices to have ctrl-alt-del keys.

8125 Issue - Phone rings and vibrates on soft reset

I don't know if anyone else has had or is having this problem, but i thought i would ask for help.
Sometimes I have to perform a hard reset. When I do, it runs through it's normal start up sequence, all the way through the windows mobile startup screen. As it begins to change from the startup to the today screen, the phone will begin to vibrate and ring on it's own. vibrate for a second or two, and then it's quiet for a second or two, and then ring. the ringer starts off soft, and then seems to work it's way up through to mid range, about 5 different levels of volume. The ringer then stops and the vibrate kicks back in again. It seems to last as long as it takes for my today screen to load. Please understand, The last thing that i want to do is a hard reset, and I'm sure that this would fix the problem, I just don't want to go through the headache of installing all my software. I can hear some people saying, "not a big issue if you have a system backup.." well, I'm thinking that the issue has got to be somewhere in the registry, and I'm thinking that by installing a backup, will only copy the issue back onto my device. I don't soft reset my phone that often, so I can live with the issue if I have to. I just thought I would throw this out there and see if someone might be able to help me out.
Sounds to me that you either pressed the volume button upwards while you phone were starting up or there is something wrong with your volume button in general (either hardware or software). If you have the possibility reflash the device with your shipped ROM version, then see if that persists!

Screen Lock issue with HD2

After i hang up on a call (when the phone is in sleep mode and the screen is locked) the screen unlocks. this is quite contrary to what is mentioned in the phone manual chapter 1 page 45. this becomes an issue since i use a bluetooth headset and the phone remains in its sleeve/case and after every call, a whole bunch of applications will launch since the case is in contact with the screen. have i overlooked some settings or are there other owners who have faced this issue?
ideas and suggestions welcomed
did you check it out if any of the hardware buttons being pressed against the case hence wakening up the phone.?
i had it to only closed al my apps in taskm and it stoped flickering
My HD2 is also behaving in the same way even in controlled test conditions - the phone unlocks when a call comes in (I'm presented with slide to accept or reject call) The phone unlocks during the call, but fails to lock again on disconnect (either by pressing "end call" or hang up via bluetooth).
Can anyone verify this? Is it interacting with something I installed?
I believe I found a (complicated) workaround.
What I want: leave HD2 inside pocket, answer calls with bluetooth headset, hang up and phone will go back to lock.
Problem: After I hang up using bluetooth or press the big red "End Call" button or the other party hangs up, the phone stays unlocked! It stays powered on and all kinds of buttons gets clicked.
Practically all lock sw uses their own lock screen (which I don't want to install). CSDevCtrl does not trigger by phone. TouchLockPro uses its own transparent lock screen but can respond to phone events. Using the !SUSPEND for TAPI\Ended under settings does not seem to work when the screen dims about 50 secs into the call.
Solution: Use TouchLockPro together with LockAndOff. Get TAPI\Ended to run LockAndOff will turn phone off, whether by bluetooth, big red "End Call" button, or the other party hangs up.
BTW: I think there is some confusion on whether the phone locks when you
1. press the big red "End Call" button, or
2. the hard "End call" button
in the forums.
I noticed that HD2 have a light sensor next to the top ear speaker.
During a call, if the phone is put near the ear and cover the light sensor , the screen become non-active which is good.
If anyone can come up with a lock sceen using this light sensor , then the problem with random launch of program when phone inside pocket will be solved.
This lock screen should only activated right after an end of call, beacuse , sometime you may want to use the phone in a dark place.
linivan said:
I noticed that HD2 have a light sensor next to the top ear speaker.
During a call, if the phone is put near the ear and cover the light sensor , the screen become non-active which is good.
If anyone can come up with a lock sceen using this light sensor , then the problem with random launch of program when phone inside pocket will be solved.
This lock screen should only activated right after an end of call, beacuse , sometime you may want to use the phone in a dark place.
Click to expand...
Click to collapse
It's the proximity sensor that turns the screen on and off during a call, not the light sensor. How else would it work in the dark? (which it does)
johncmolyneux said:
It's the proximity sensor that turns the screen on and off during a call, not the light sensor. How else would it work in the dark? (which it does)
Click to expand...
Click to collapse
My proximity sensor does not work, when I am getting a call my screen turn off and when I am taking the phone out from my face it turn on only when I am out side at the sun!! the screen stay off when I am inside room. I tested it with flsh light and it is working also.
I have a T-Mobile US version of the HD2. I am having the same problem when using the bluetooth system in my car. After answering or making a call the phone stay unlocked. And then starts making random calls while I am driving!!!!
There has got to be an easy fix for this!!!
Buy pocketshield, problem solved.
i have this unlock problem with 1.48 rom and i solve it by pressing start button and lock. after that everything works fine unless i change theme in settings. then just repeat first step.
Solved
Same trouble with me until I use the following software. I tried it and it's almost perfect. unzip it and just copy to your HD2, run CallerLoc.exe and click Yes, you'll find:when you hang up, or he/she hang up a call, or a call is established, the screen will turn off.
Why say 'almost perfect', the software is in chinese, but the filename is in english. and it's a call location software but with the function we need.
To stop or before you delete the software, run Callerloc.exe and click Yes again.
Hope this will help you. Sorry I don't find a English version of this software. I esure and I'm using this software perfectlly with my Leo.
theciscokid said:
Buy pocketshield, problem solved.
Click to expand...
Click to collapse
Same for me
Greetings.
I understand this is quite an old thread I'm digging up but I need a little help as well and I didn't want to start a new topic just for that.
I've this silly problem, appeared right out of the blue:
You all know the standard manila behavior, when the phone is idle, the screen first dims and after some more time, depending on your preferences, the screen locks. It also locks if you press the power off button. This all was happening to me till this morning.
I added an event in the calendar (the only change I made today) and after that, my phone dims and then goes in sleep mode after the designated period of time, but DOESN'T lock!!! It doesn't even lock when I press the power off button. I can still lock it by pressing Start and then lock or by press and hold the power button and choose the lock phone option. So one would say that it's still operational, so why bother about it, but I kinda liked the standard function and I have to freaking idea why it changed!!!
I'd be most appreciative if you could offer some help with that.
Oh, I forgot to mention. Soft reset didn't solve the problem. Erasing the calendar event didn't either.
My phone runs the factory ROM (1.66.482.1 ELL), I haven't changed anything other than user settings (yeah, I'm a noob... )
Thanks in advance!
Nasos
Pocketshield could be the end of your problems. You can try it for 10 days and see how it goes...
But why do I need to buy third party software in order to revert my phone to it's original operation?
No, this is not the answer I am looking for. I was wondering if you know of any kind of settings that might have changed by accident and caused this undesired behavior.
Thanks.
The best to return to normal operation would be a hard reset. Or you can spend a while trying.
You can try
HKLM\Software\Microsoft\Shell\Lockscreen\Enable=1
HKLM\Software\Microsoft\Shell\Lockscreen\Active=1
Thank you very much. I opted for the hard reset option... I hope it stays ok this time!
My HD2 also had some strange unlocking and unwanted calling.
I noticed it appeared when using the android style lockscreen.
When I changed back to the original one, problem solved
i had this too. the andriod lockscreen seems to be a bit buggy last time i used it, i accidentially called 7 random numbers

Phone lock up when incoming call is answered

When phone is in standby:
1. Incoming call
2. I answer - quiet! Time counter go on, but I can't hear caller and caller can't hear me. Push "End Call" button.
3. Screen and keys not respond! Can't be switched off. The whole phone locks up.
4. I have to remove back cover and soft reset!!!
I have Htc Rom 1.66.
Can anybody else report if they have or had this problem?
Did anybody find a solution?
My phone has been in by HTC already 3 times for repair!!! They keep sending it back saying that problem is solved, but it's not!!!
You could be having notification queue issues. Try the solution in the thread "HD2 died- or did it" and see if that works for you.
WB
I don't think its a queue issue because this happens even after a hard reset.
Could it be that some program corrupts Rom so that the problem even happens after Hard reset?
I doubt it. However it is just as likely that you may have installed a piece of software that is, how shall we say, not behaving itself properly.
If I were you I would hard reset (backup your data first) then install your contacts. If you can, use the phone for a day or so without anything else loaded and see what happens.
I would not dismiss the notification queue issue at all. Causes more hassle in winmobile than anything else I know!
Let us know how you get on.
WB
This happens even after a hard reset and no software no contacts no alarms and nothing in calendar.
I know that its not hardware problem because when I make call or if I answer call when not in standby, then phone behaves normally and doesn't lock up.
I had that problem aswell, I´m using a Danish ROM, and had Co0kiemonsters version with 20 quicklinks installed. After I removed that program it worked without any probs.
Remove all programs U have on Your phone or Re install/upgrade that´s faster than removing the progs.
Instal those programs U had before your problems started. and test what might not work with your ROM
locks during call
Mine has started doing the same thing - locking during an incoming call or I can't disconnect after making a call unless I soft resent. The only think I have added recentently is HD2 tweak

Need help, mute ring doesnt work

When there is an incoming call, i press the mute ring button under the slide answer but it doesnt work. The graphic shows that the key is pressed but the ring still keeps ringing.
I just realised that when this happened, my (hard) call key also not functioning. although i can still use the phone on screen button to get to the call log. Anybody have solution for this.
Note: after i soft reset, the function is back to normal but will be the same after few days.
seem like i have decided to buy the wrong os mobile since thereisnt seem to be much help here

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