I'm starting to lose the will to live at the moment as i've got a bit of an issue with using my phone on the o2 network at the moment.
I'd be really grateful, therefore, if the folks with a Touch HD on O2 could do a quick test for me to see if it is just a handset problem or an O2 issue. The full story is outlined below, but you don't have to read it and can skip straight to the test at the end if you want!
My phone worked fine for 2 weeks and hasn't worked since there was a local network outage on o2 on Thursday of last week. After this, the phone will only work when i'm in a 3G enabled area and won't work when i'm in a 2G area (a bit of a pain as i live in a 2G area).
I've been trying to track this issue down.
Here are the tests that i've done so far
An old but still active o2 account works fine in k750 (2g only phone) at home location
Sim card from old O2 account doesn't work in touch HD at home location
New sim card hasn't worked in home location (2G area) since last Thursday
New sim card seems to work elsewhere in 3G locations (although some dropped calls)
If you put phone in GSM only mode when you are in a 3G area you get a signal but can't make or receive any calls
new sim card works in k750 (2G only phone) at home location
Sim card from wife's orange phone works fine at home location (although it is an orange 3g area).
Conclusions
1) Phone is broken
2) O2 local transmitter is broken or no longer will 'speak' to the touch HD since the network outage on Thursday
However, i've come across other people on the O2 network with the same phone (see http://forum.o2.co.uk/viewtopic.php?t=15778&start=30) in another part of the country and they are having the same issue, so this has got me thinking of 1 final test before I return my phone.
*************
The test bit starts here
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If you are in a 3G area can you switch your phone band to GSM only. After doing so can you still make and receive calls/texts?
If you are in a 2G area can you make and receive calls/texts?
Really appreciate any help you can offer here guys, as this is taking over my life at the moment.
Spud
I've got an Orange Touch HD, unlocked by "Unlock Now", and being used with a 3G o2 contract sim.
Switching to GSM leaves the phone entirely operational, and is generally advised anyway to save battery from band switching in marginal signal areas.
I can't test the 2g only problem as I am swamped by 3g where I live.
I very much expect that the phone WILL work in a 2g area as it has to have the 2g fallback if 3g fails.
V
I live in a 3G area and work in a 2G area and my phone works just fine in both, albeit the slow downloads you would expect in 2G. I'm on O2 with an HD that I bought independently of the contract.
Mine works just fine in non 3G areas on O2 with a recent O2 SIM, can even go from 3G to 2G and back again mid call without any problems. Haven't tried switching 3G off (bit late to be calling anyone tonight) but don't see any reason for it to fail. Have you tried a hard reset?
Thanks guys, really appreciate your input.
I've done all the hard resets and everything and the situation remains the same, the phone will work in 3G areas but not 2G ones, so it will be returned and hopefully the replacement phone will be okay
I live in an area where i'm just on the edge of 3g reception and for the last couple of weeks or so I have been getting calls dropped whenever my phone switches from 3G. I can sometimes get a few seconds of talk time before it drops but if I switch to GSM instead of auto I can't connect at all.
I've had this HD on O2 since December, from mobiles.co.uk, and have only recently started experiencing this problem.
My replacement phone has arrived and now works as it should.
Murph1 - seems like your phone has developed the same fault as mine, so it will need to go back to HTC or get it fixed via CPW
HD TOUCH very dissapointing....any results after repair anyone?
i can tell you that i have purchased a hd touch (around a month ago) and to be honest im not impressed at all….no matter where i am i do not get full signal, i was told that this may be the lack of 3g in my area, so i took it to carphone warehouse, they changed a setting…..and i still have no signal……….i have around 20 photos and 10 songs on the memory card, and already the phone is “lagging” and glitching……….the battery life is pants, it has to be charged every night……also when starting the phone its takes at least 3-4 mins until i can touch a key and the hd touch will recognise it! really is rubbish, so much that ive returned it today for repair, hopefully it will be sorted, but i cant see how they can make the battery life longer, the software faster and the signal better???? my advice is get an iphone (the exact comment i got off of a carphone warehouse employee when i took it in for repair today) but ofcourse apparntly i cant do that as im outside of my 28 day return period….hope this helps,
joe.....oh im on o2 aswell : ( my postcode is s81 (worksop, notts area)
Same problem - PLEASE HELP!?
I have a Touch HD on O2 - through Mobiles.co.uk.
It was working fine originally for 2 weeks - then suddenly I have very low "H" reception in my house (my old phone shows loads of reception with same sim card). If it switches to E or G receptions - even if I have loads of reception, I can't sent a text or call, or receive calls. I've even sat there at work, with 4 or 5 bands on E, and then tried to call myself from my work phone - it goes straight to voicemail.
So it seems that my phone will only work on "H" band/reception. Is this the same problem? I have tried contacting HTC support and hard resets..
Please can someone help?!
Thanks!!!
Does anyone have any idea? Please!! It's doing my head in!
When I first received the phone I found it to be laggy and not very responsive.
I am currently using Dutty's Extreme 2.6 ROM and Radio 1.13.25.24 and the phone runs like a dream.
The device is very fast and responsive. The reception is very good and the GPS fixes in about 10-15 secs. The best thing is that I used the phone for 5 days without charging and it still had 20% charge left at the end (i did not use TomTom in this period).
I am in the UK and I am on the O2 network.
Hope this helps.
The 5 days test came from Dutty's Extreme 2.5 ROM not 2.6.
So how does a radio really work? I think mine is actually faulty though, as it won't connect via E or G bands. Did you have this problem before you upgraded the radio and rom?
nhudgell, your error seems the same as mine. I would be able to make/receive calls in a 3G/H area, but it would go straight to voicemail in a E/G area.
If you are within 28 days of your purchase, return it for a replacement, if not, you'll have to go to a carphonewarehouse to send it off for repair.
P.S. i updated my radio on the phone that had the error and it made no difference at all, so i assume that it was a faulty GSM module in the phone
Sounds like I need to return it then (I'm over 28 days) - so I need to go to Carphone Warehouse? Can I not go straight to HTC and use their warranty?
Another one to get unlucky
Hi all
I have a touch HD which I bought off ebay(oh dear I hear you cry !). I love the phone, but like you had the 2g 3g prob. On 2g I can make calls (if I try and try again and am patient with the long connect time )but cannot receive calls they go straight to answerphone.
I found that with a virgin sim(I had an old one that still works) the prob vanishes and phone works fine in 2g or 3g.
But with any O2 card: mine or a new sim I got(to try and fix this) and my wifes I get the same prob.
Did your phone replacement solve the prob.
I spoke to O2 and they think its a software vs phone software issue, and said that they dont sell/support that handset and I checked its not on their website.
Did the replacement phones solve the issue is all now OK??
Any feed back gratefully received !
Simon
The Story continues....
OK here is the latest.
I spoke to Spud_work & Nhudgell who had this prob and they both confirmed that
A) They had replaced the handset
B) Problem had gone and so far had not come back.
(thanks very much for the prompt response and help guys)
So I called HTC and told them this - I found someone that was interested.
He said that he will look into what the repair people say and then I can update on here.
Just keeping fingers crossed that they CAN fox this as they did for others !
Final Update
Spoke to HTC and they agreed to fix. This required me explaining about the postings on here and what other people had done. I sent the phone back and it was back with me within one week the prob was fixed. I believe that they changed the main-board. They said that they had never heard of this prob, but I pointed them here !
Anyway if anyone else gets this same prob - send the phone back ! That worked for me !
Having said all that I now have a new and even more unusual prob - with the back light - looks like the phone might be going "home" again !
Related
hi Guys,
As far as I am aware this new problem has only happened to me so far.
I bought a new T-mobile MDA Vario II back in September, It had a HTC634 Serial number and I duly checked it for the Screen and keyboard issues that have affected other Hermes models - the phone didn't display these issues at all.
However last Friday the phone developed an unusual problem - It would connect to a 3G signal with no problems at all, but when there was no 3G signal it would not connect to the normal 2G signal. It would just search for a signal and not find a T-mobile 2G signal!
The settings on the phone were as they were when I got the phone (set on Auto in both boxes for phone settings)
I initally thought that it might be a transmitter problem in my area, so I emailed T-mobile, they replied back saying that no problems had been reported. I soft-reset the phone several times and fiddled about with the phone settings, tried the phone without the memory card, but still it did not solve the problem.
I took the 3G SIM which came with the phone and placed it in another phone (Xda Exec), which found both the 2G and 3G signals without any problems at all - so it was not the SIM card. I could not try a different operators SIM in the Vario II since its network locked.
As a last resort I decided to do a Hard-reset, which reset every thing back on the phone to how it was when it was new - This DID NOT solve the problem!
Tuesday night I phoned T-mobile up (tip: If you want to be put through to a human directly and quickly on T-mobile Customer Services, then when the robot starts speaking immediately press 000000 - it puts you straight through and your call should be picked up a lot quicker (<5mins) than using the other options.
I explained my problem, they did an IMEI check and after half a hour on the phone (mostly on hold) they concluded that it was a phone problem and aggreed to exchange the handset (as a handset swap - no battery,box etc)
by courier this Monday.
I just hope I don't gain a few other problems with the exchange handset!
I bought an unlocked HTC TYTN Hermes 200 from a private party. He lives about 40 miles away from where I live and he used it with T-Mobile in California (I live in California also). Before I bought it, I tried it out (while I was in the same city that he lives in) with my T-Mobile SIM and made a phone call and the reception was clear.
Since I got home, I've had problems in 2 places (home and work which are about 5 miles apart) where I have 1 bar of reception and if someone tries calling me, it doesn't even show an incoming call on my phone, it goes straight to voice mail and if I try to call someone, it doesn't ring even once, it just says call ended. When I am at other places, I usually get decent reception (but not always).
I have tried flashing all of the recent radio firmware but nothing has made a difference. I also tried inserting another T-Mobile SIM and had the same problem. My previous phone (unlocked Treo 650) had really weak reception in those same areas but not this bad. The phone is not warrantied, according to HTC. I have made sure all my network settings are correct. It's running Windows Mobile 6. I think it might be a problem where the HTC antenna doesn't pick up a signal as well as weak T-Mobile reception.
Any ideas of what I can do about my problem ?
have you tried upgrading the Radio?
yes I have and I've tried all the different versions from 1.38 to 1.48
Update: I upgraded to 1.50 radio firmware. The phone doesnt show better reception but maybe 1 in 10 times the call will go through.
Well, I've had my phone for about 8 months, and so its first major fault has developed. As of last Friday, it will no longer connect to the 3G network, and barely hold a 2G connection. Wifi/GPS radios are fine, so I'm guessing something with the internal aerial has gone screwy. Reflashed with original t-mob roms which have had no effect, back to WM5 (eugh) and still the same.
Had to laugh at T-mob though, they wanted me to hunt out another 3g t-mob subscriber to try their sim, and try my sim in their phone. Either that, or visit a T-Mob store. Grrr.. Managed to loan a Tytn off the boss for a couple of days, my sim goes straight to HSDPA so deffo the ameo. So T-Mob are having it back for a few days to try and resuccitate it back to life, fingers x'd its back to a state where it looks like its not been furkled with too much.
I could have taken it to a t-mob shop for them to send off, and helpfully they would have sent me a txt when it was ready for collection - as I then pointed out to the nice lady on the phone, how would I receive said message when my phone is AT YOUR FRIGGING SERVICE DEPARTMENT. Poor show from T-Mob, but what was expected. Still, at least I'm not completly off the grid at the mo.
Oh, and I had Radio 1.5 and WM 6.1 image on the phone at the time, and it was during a voice call the phone rebooted and then wouldn't work, so i'm guessing somethings maybe overheated and gone pop...
Digital.Diablo said:
Well, I've had my phone for about 8 months, and so its first major fault has developed. As of last Friday, it will no longer connect to the 3G network, and barely hold a 2G connection. Wifi/GPS radios are fine, so I'm guessing something with the internal aerial has gone screwy. Reflashed with original t-mob roms which have had no effect, back to WM5 (eugh) and still the same.
Had to laugh at T-mob though, they wanted me to hunt out another 3g t-mob subscriber to try their sim, and try my sim in their phone. Either that, or visit a T-Mob store. Grrr.. Managed to loan a Tytn off the boss for a couple of days, my sim goes straight to HSDPA so deffo the ameo. So T-Mob are having it back for a few days to try and resuccitate it back to life, fingers x'd its back to a state where it looks like its not been furkled with too much.
I could have taken it to a t-mob shop for them to send off, and helpfully they would have sent me a txt when it was ready for collection - as I then pointed out to the nice lady on the phone, how would I receive said message when my phone is AT YOUR FRIGGING SERVICE DEPARTMENT. Poor show from T-Mob, but what was expected. Still, at least I'm not completly off the grid at the mo.
Oh, and I had Radio 1.5 and WM 6.1 image on the phone at the time, and it was during a voice call the phone rebooted and then wouldn't work, so i'm guessing somethings maybe overheated and gone pop...
Click to expand...
Click to collapse
Let's hope they give you a new replacement since it is still under warranty. Who knows, may be even a 7510?
Digital.Diablo said:
Well, I've had my phone for about 8 months, and so its first major fault has developed. As of last Friday, it will no longer connect to the 3G network, and barely hold a 2G connection. Wifi/GPS radios are fine, so I'm guessing something with the internal aerial has gone screwy. Reflashed with original t-mob roms which have had no effect, back to WM5 (eugh) and still the same.
Had to laugh at T-mob though, they wanted me to hunt out another 3g t-mob subscriber to try their sim, and try my sim in their phone. Either that, or visit a T-Mob store. Grrr.. Managed to loan a Tytn off the boss for a couple of days, my sim goes straight to HSDPA so deffo the ameo. So T-Mob are having it back for a few days to try and resuccitate it back to life, fingers x'd its back to a state where it looks like its not been furkled with too much.
I could have taken it to a t-mob shop for them to send off, and helpfully they would have sent me a txt when it was ready for collection - as I then pointed out to the nice lady on the phone, how would I receive said message when my phone is AT YOUR FRIGGING SERVICE DEPARTMENT. Poor show from T-Mob, but what was expected. Still, at least I'm not completly off the grid at the mo.
Oh, and I had Radio 1.5 and WM 6.1 image on the phone at the time, and it was during a voice call the phone rebooted and then wouldn't work, so i'm guessing somethings maybe overheated and gone pop...
Click to expand...
Click to collapse
I had the same problem. It turns out that t-mobile's signal strength is not up to much in many areas. I was about to return my ameo for the third time (they insisted that it was the ameo at fault) but when I learned that it was t-mobiles' rubbish comms, I held on to it for a few weeks. Yesterday, I tried to make it sim-free and bricked it. Makes a lovely paperweight until someone can come to the rescue!!
Hi I have a x7501 so how do you get 3g to work and what plan from t-mo do you need?...Thanks...TJ
TrekkerJmm said:
Hi I have a x7501 so how do you get 3g to work and what plan from t-mo do you need?...Thanks...TJ
Click to expand...
Click to collapse
If you're talking about 3g for T-mo in America and not Europe, I don't think they have 3G as yet but they do have EDGE which is 19,99 unlimited. And now they carry a 99.99 unlimeted voice, text and sms, plan. Hope this information helps. Oh and you posted the question in the wrong thread.
Well, it would appear that the mobo or a radio chip has been replaced on it. Its due back tomorrow I think, but the repair companies website indicates what whilst the serial number is the same, the IMEI is different.
@ Bishee, I was pretty certain it wasn't the network at fault, as it was the same wherever I used it, and at home and work, I get a good HSDPA signal (sometimes dropping back to 3G when the networks congested). And it didn't change for the 3 or 4 days before it got sent back to t-mob.
@ Trekkerjim - If your not in the US (although given the model number you quote, seems to indicate this) it should work with 3G from the off, however you must have a 3g capable sim card (I've seen this a few times) and you must make sure the radio is set to the correct frequency (or auto). For people in the UK on t-mob that don't have the settings, I posted up a cab somewhere on the ftp xda site which configures the settings correctly.
Anyway, fingers x'd its all sorted now, so I'll let you know how it looks once I've gone through the fix process (olipro unlocker, WM 6.1 e.t.c. )
I got my 7501 up and running on Rogers 3G with the help
of one of their techie sales type,it's working fine with a
pay-as-you-go simcard.
Phone's back, and I'm not sure if its a replace or refurb - the job notes say a mobo swap and also unit swap. I can confirm that the case is all new and shiny and the screen printing on the case is all back to 'new' condition.
Came back with Radio 1.50.00.00
O/S Build: 5.2.1620 (Build 18125.0.4.2).
ROM 2.35.110.4
If anyone wants this version (UK T-Mob), send me the distructions on how to extract the rom from the phone and I'll sort it out - you have until PK4 arrives
Actually, the title is misleading. It only struggles to get a good signal in my house (and about 20metres around it - very annoying!)
I have an unlocked Touch HD which was on Orange. After cancelling the contract, I now have an O2 Simplicity pay per month sim which gets perfect signal in my old backup phone (Nokia 5140). When I put it in my Touch HD, it gets a very weak signal and the little G/3G/H/E symbol to the left gets greyed out. I though this would mean I couldn't use the internet but still make calls but the phone won't connect or receive calls with the O2 sim.
I've called O2 to get the exact settings for the device but they say they don't support it. The device seems to set the sim up ok on insetion with the wizard program. I know the sim works cause it works in the nokia. Is the Touch HD known to struggle for signal when other phones seem to work ok? Anyone have this problem?
O2 are sending me out another sim just in case but say that I have to speak to HTC to get the right settings. I know the sim works in the phone because it works when I'm at work, travelling around Northants in a car but just doesn't work in my house. O2 did ask if I have lead in the roof which may cause problems - the house is 120yrs old so it might.
Help! anyone?
My Touch HD works fine in and around Northampton, I am sitting near Rectory Farm with a 3 bar HSDPA signal. So a few things to check.
At the bottom of Comm Manager, touch the 3G bar, are both 'Network Type' and 'Band Frequency' set to auto?
What radio version are you using?
When you get a signal is both MMS and SMS working OK?
matt_not_andrew, just like you, I have just cancelled my Orange for an 02 Simplicity pay per month! Hopefully I'll get the PAC code on Wednesday, so I'll be interested in seeing how reception is.
Any clue what it's like in Wellingborough? Haha locals on the forum tonight!
No idea on Wellingborough but works well on Orange and O2 in pretty much all of the south part of the county.
I'll check those settings later when I'm finished DIY around the house.
I've done the exactly same thing, cancelled orange contract & now on o2 simplicity and my reception is loads better than before.
I use to have dead spots in my house and they've all gone.
Running dutty's wm6.1 v4.0 rom & used the standard connection set up.
Jake
The same trouble with HD in Russia
Hi, I live far from our capital city. IN the area with weak radio signal, htc hd has 1-2 sticks.. aven worse - lost connection, at the same time Nokia and SOnyErricsson works fine 4-5 sticks. Previously my HTC ELF works aroun 3-4 sticks in the same area. I tried to check Diamond2 - the same situation as with HTC HD.....
The same in Russia.
The details: Phone from UK, Radio 1.4, ROM - BlackStone Rus 2.0, WM 6.5. Settings - Full automate regarding GPRS detection and choosing.
I switched from orange to O2 pay as you go and I found that some of the Roms (Dutty's and NRGZ's in particular) don't configure the Mobile internet settings correctly for PAYG. The O2 settings vary from the contract ones and therefore you can never get connected unless they are set up correctly.
I recommend checking the following details in settings/ connections/ manage existing connections:
Access point name: payandgo.o2.co.uk
User name: payandgo
Password: password
Its never failed on me yet - although the mobile internet service from O2 has been a little intermittent over the last couple of weeks because of network problems they have been having.
Can't fault the O2 reception on the phone, I get much, much better signal than I ever did on Orange.
I did exactly the same thing last week! ie cancelled my Orange contract and moved to O2 sim only!
When I put the O2 sim in my Touch HD, after a few minutes I got a message saying that the data settings were wrong for the network and if I wanted to download the correct settings (or something to that effect). I then had to fill in a couple options to do with the country and network. A few mins later it asked to reboot and afterwards everything just worked as if by magic! I can get on the internet and mms works etc..!
=)
In terms of reception, I've found that generally my O2 2G signal is much better than 3G.
I've given in and cancelled the O2 plan and going back to Orange - at least I know that the Touch Hd will work on their network in my house.
I phoned O2 again and again and they said they couldn't give me any settings for the Hd as they didn't know how to support it?
Anyhow, got a brand new N86 on Racoon 35 18months for £25 (reduced from £35) so even with the data bundle thats £30pm which means I save further on my broadband - result!
The Hd will be the work SATNAV phone and the N86 will be for going out (photo's) and games.
Thanks for the help.
Hey guys, I could really do with some expert knowledge right now from a few points of view.
Country: UK
Phone: HTC Desire Z (stock ROM)
Network: Orange
Basically for a long time now (over a year) Ive been able to connect to a 3G network but not actually use it at all. When im connected to 3G i cannot send or receive text messages, nor can I send or receive phone calls and finally to top it off I cannot browse the web. In short, when im on 3G I have a £400 paperweight. When browsing the web I get the outgoing data arrows lights up, but the incoming never recieves back.
I have tried my sim card in my current Desire Z, an HTC Hero, an Iphone 3G and an LG Viewty with the same result. I have also tried a 3 sim card in my Z and my Hero just to ensure its not the phone at fault which it isnt as I could use 3G fine with a 3 sim.
Over the last 6 months or so Ive had numerous calls to Orange about this matter to no avail. They have told me time and time again to check my APN settings and eventually sent me a replacement sim which produces the same problem. In early december it got passed over to tech support so they would investigate and they rang back a week later telling me they had done something to do with re-registering me on the cell tower (or summit) and contact them if it didnt work, which it hasnt. Ive now been passed onto advanced tech support who have requested I send them my sim card so they could test it out from their end to try and resolve the fault. I posted it off to them today and they said that ill have it back in a few days with any luck.
Can anyone here think of anything that no-one has thought of yet to try as Orange seem to be spending a lot of time guessing and im all out of ideas now. Also where do I stand with the contract? As much as im happy with my contract and not too bothered about staying in it until July I dont see why I shouldnt try to get out of it if they fail to fix the error this time around so does anyone have any idea where I would stand legally? Whilst my phone offers the capability to force the use of GPRS, if it did not have this capability Id be stuck on a contract I literally couldnt use due to 3G refusing to do anything at all, which i have proven to Orange is their error and not mine and they are failing in their attempts to fix it.
Thanks for any info at all,
Paul