Database Users

Is there anyway to get Cingular to warranty my phone?

I wanna start off by saying thank you to everyone who helps make this forum such an amazing resource.
The question I have is I bought a Cingular branded 8525 about three months ago and it has been giving me nothing but trouble, from my keyboard randomly not working, none of the front or side buttons working, keyboard lights not working, secondary characters on the keyboard being all scrambled, and the newest addition the phone not vibrating at all. It is still under warranty but the problem is that I don't and never had ATT and i've been using the phoen unlocked. Its still under warranty with HTC and they've already tried to repair it, I think they said they replaced the main board but more and more issues keep coming up. What i'm wondering is if there is anyway to get ATT to just replace the phone like they would do for a regular ATT customer? Has anyone been successful in this? I've tried calling them but they keep saying that since I dont have an account with them they can't help me out.
Any help or guidance would be really great!!
Thanks in advanced

BUMP.... can anyone give me any advice?

unfortunately, that's the risk you take when you buy a 3rd party phone. They'll warranty it for THEIR customers. I've been successful buying an 8525 on fleabay and getting them to honor the warranty ( 4 times ), but I'm also an ATT customer. The phone was not released to Non-customers, so they won't talk to you if you're not a customer. It's nothing personal, It's just the way it is.

taking it back to the store a good idea when it goes wrong?

(first of all, I didn't knew where else to post this topic to ask this, excuse me if it's posted somewhere wrong)
So I kinda gave up on my magic, R.i.P.
now i was wondering...
that if I take my phone back to the store... and that i shouldn't get a new one immediatly, bcuz they have to send it to htc facotry... how big is the chance they will know I rooted it and it didn't just mallfunction from its own?
or isn't it possible that they just throw in some new rom? They made it so it shouldn't be to hard to get that fixed...
anyone perhaps has experience with sending back his phone or going back to the store?
tell me what happened... did you get a new one, did you had to pay something to get it fixed or just bought a new phone...
all information is welcome either here on the board or by email first_dimension at hotmail dot com <-
thanks ahead guys...
greetings
a desperate dumazz belgian guy who ****ed up his phone badly

What has actually happened to your phone, can you describe the problem please, it may not have to go back to the repair center. Thanks

uhm, while flashing it, it fell down of my desk, battery got disconnected, ...
now i get my "proximus" (wich is my mobile provider) startup screen, wich doesn't go away
cant enter boot menu (by pressing menu + power on)
nor safe mode (home + power on)
cant even connect to my computer to flash a new rom or anything...
so it's completely bricked i been looking on the internet for days now tried every solution...
nada man...
nothing more than my startup screen...
(edit)
the only thing i can still do is like, when i hit the trackball and power on button it lights up a blue led...
but i read every magic does that even if not bricked...

I heard that someone thought they bricked their phone because they couldn't do anything with all the button combinations but when they tried fastboot it worked and unbricked their phone. I mean he didn't go into fastboot, he just plugged his phone in via usb and just tried fastboot.
I'm saying try fastboot. If that doesn't work then I'm sorry but you have to return it to get it fixed but since they can't get into anything I'm sure they won't know that it is bricked.

thanks for the reply m8, but i tried this already...
just sais waiting for device or sumthing...
i think i read that answer on some other board aswell that someone was lucky enuf to have that but not here, not in my case
bummer i guess...

My carrier offers insurance to replace a phone even if it was lost or stolen. If this was an option for you, I guess you would have already thought about reporting it "stolen," but I figured I'd mention it anyway.
Sorry to hear about your phone.

I bricked my mytouch and I just called T-mo customer service and they're sending me a replacement for free since it's still under warranty.

Bricked Ozone Help

I believe I've bricked my Ozone. It powers on and stays at the HTC screen. I've done a factory rom update with no success. What are my options? Is there anyone on the forum that offers repair?

I'm in the same boat. Got a Verizon Ozone from a someone who decided that the phone was dead for good. It would be nice to get it up and running though as I'm kind of in need of a smartphone at the moment.
What I've heard is that all he tried to do was the official 6.5 upgrade but, in the words of Dr. House: everybody lies. The bootloader reads SPL-0.44.0000 and I've been able to flash the official 6.5 CEDAIMG.nbh from an sd card but nothing changes there either; it just sits at the first HTC screen.
Of all the options I've read about, the last is a goldcard but I have also read that the Ozone/Cedar doesn't have one yet. Is that worth looking into? Any ideas what's actually going on with the phone that makes it hang?

Hit the back button... sorry for the double post. =)

That's pretty much what happened to mine. I called HTC and sent the phone in for repair.

Keep this post updated as to how that goes. If it works out, I might give them a call too. Were you covered by any sort of warranty? Any big hurdles to jump over to get them to replace the device? Any cost to you?
Fingers crossed that it works out!

So far I believe it's covered under warranty. They called me Monday and asked for the factory sim card to repair it. I wonder if it needs the sim card in to do a factory rom install? I should hear back soon.

Hmm... That's kind of weird. I wouldn't think they would need it. =/ I just called PCD today and got the address for sending my mobile in with instructions to remove all cards. Hopefully someone else gets assigned mine. =)
My friend didn't dig up the SIM since I'm planning on using the phone between Washington and Vancouver, B.C. so, hopefully they don't ask for it in my case!
Thanks for the update!

Don't ship UPS. I did, and they charged me $16 - said it was because of their address.

Well, I'm off to the Post Office to send this thing to NY. Hopefully the turnaround time is reasonable and if they can't/won't actually fix it, I can get it back in case xda discovers anything out about this problem.
Let me know if you hear anything else about you phone.

I got mine back today. According to the paper work they had to replace the phones main board. This thing is bone stock. It's carrier locked too, I don't know how to unlock it. I can't program it because it wants me to press the send key to activate which dials *228. But I need to dial *22890. Dunno how to do this when it won't let me dial anything.
Time to try to do a non factory rom and brick it again!

I think it took about 3 weeks. Did you send yours with the sim card just in case they need it?

Did any ozone users try the new verizon 6.5 rom to fix the bricking?

I did. No luck.

I can deal with 3 weeks if need be... glad to hear your phone is back though! Are you on Verizon? I assume so if you're dealing with an Ozone but can never be too sure. =) What do you mean by "carrier locked"? Are you refering to the SIM slot? The stock Ozone comes locked to their Vodaphone SIM and you have to call Verizon or pay for an unlock code. If they changed the mainboard then it's probably like a brand new phone. HTC Snap on VZW Sim Unlock
I actually don't have a SIM attached to my account right now since I moved back to my old phone and the card is boxed up somewhere... =/ If they ask for it, I'll just be telling them that I don't have plans to be using it and will SIM unlock the phone when I go to the Phillipines. My phone just hit NY so, I'll let you know what happens to me!

Rhodium500 said:
Did any ozone users try the new verizon 6.5 rom to fix the bricking?
Click to expand...
Click to collapse
Totally didn't catch this question up above! Yeah, I did also... using both the USB and SD card methods. The bootloader looked like it worked just fine but when the phone would go to boot for the first time, it would freeze at the first HTC screen. I mentioned this in another thread but the Sprint Snap apparently had an issue with similar symptoms which resulted in a hotfix from HTC..
I unpacked it and it looks like just a PRL. If only there was a hotfix like this for the Ozone; would have saved me a bit of time.

[Q] HD2 bricked, buy a riff box?

Hello,
I am new on this forum (speaking of posting) i've been reading alot on this forum.
unfortunately, not enough..
Yesterday i got a htc hd2 from my dad because he couldn't work with it.
the only problem was that if he was calling the other person heard him like being in a bathroom or so,
I tought maybe it was because of the software ( i have put android on it about 2-3 month's ago maybe a bad version)
So i decided to put another version on it..
Well everything worked fine for me , set everything up but internet wouldn't open,
So i decided to reboot the phone, but that's where it went wrong, the whole phone died , not responding on powerbutton or anything else,
So as far as i know it's bricked.
the only wat to unbrick it (i know) is by using a jtag riff box, i don't know anyone in my country (the netherlands) who have it.
Now i don't know what to do.
sell the phone as broken for parts like display etc.
of shall i buy a box myself (107 euro without connector)
What are the points of concidering besides of the money,
is it enough to buy the box + connector and then download the software, or do i need to buy licenses too?
if not it's very attracting, an maybe i can even help other people who have bricked his/hers phone
If anybody have a trustable site for me to buy one in europe also please let me know.

madco said:
Hello,
I am new on this forum (speaking of posting) i've been reading alot on this forum.
unfortunately, not enough..
Yesterday i got a htc hd2 from my dad because he couldn't work with it.
the only problem was that if he was calling the other person heard him like being in a bathroom or so,
I tought maybe it was because of the software ( i have put android on it about 2-3 month's ago maybe a bad version)
So i decided to put another version on it..
Well everything worked fine for me , set everything up but internet wouldn't open,
So i decided to reboot the phone, but that's where it went wrong, the whole phone died , not responding on powerbutton or anything else,
So as far as i know it's bricked.
the only wat to unbrick it (i know) is by using a jtag riff box, i don't know anyone in my country (the netherlands) who have it.
Now i don't know what to do.
sell the phone as broken for parts like display etc.
of shall i buy a box myself (107 euro without connector)
What are the points of concidering besides of the money,
is it enough to buy the box + connector and then download the software, or do i need to buy licenses too?
if not it's very attracting, an maybe i can even help other people who have bricked his/hers phone
If anybody have a trustable site for me to buy one in europe also please let me know.
Click to expand...
Click to collapse
Hi,
Can you get into bootloader?
Power on and hold volume button down.
Can you get into tri-color screen?

malybru said:
Hi,
Can you get into bootloader?
Power on and hold volume button down.
Can you get into tri-color screen?
Click to expand...
Click to collapse
No, unfortunatly even that is not working,
The whole phone is not responding on anything.
i can push my powerbutton, but even no light goes on , and nothing appears on the display.
That's why i guess it's bricked (also because i am using a t-mobile sim even it is a HD2 which is sold by a hi (kpn nl) provider)

Nobody has an idea what's best to do? or does know someone in the netherlands with a box?

It would be easier to help you if you would have said what you've done to the phone.
I find it very hard to brick this phone if HSPL was on it, as there is nothing the Malgdr or CWM can do to ruin it (to my knowledge).
Try these two things:
1) Is the battery charged - sometimes that might be the problem
2) Connect the phone to your PC, and see if it recognizes it.
Let us know how it went.

madco said:
Nobody has an idea what's best to do? or does know someone in the netherlands with a box?
Click to expand...
Click to collapse
Sorry, don't have a box.
But, Check the battery pins, commonly, one of these are bent, and that's why it won't boot-up.
Does it use Magldr? or cLK? (Eg, when you booted, did you see a black screen with white text, and gogogo as the last line?(magldr) or did it just boot as android(cLK).
If cLK, put your phone in charger and see if the red light turns on.
Hope this helps a bit,
Eelke

I had mine jtag here in teh US I am not sure the cost involved but he can fix it for you if you care to have it shipped here. The person that did it is a member of xda and gave me fantastic service I can send you his website if that interests you. Just PM me if you wish.
Good Luck

Riff?
Never heard of one. Will a repair shop not have one?

Check the battery compartment and see if any pins connecting the battery to the phone are bent in a wrong direction. If so, correct this, put battery back in, connect phone to charger / USB and try turning it on.

Okay, back since a while.
Last week i found my HD2 again, (still not working.. )
So i thought about going to fix it.
I found out it isn't the battery though.. i tried another one in my phone, still dead,
My battery in another phone.. and that works.
So now i want to buy an riff box for sure, i fond some at the internet but i don't know if i can trust those sites...
First one is : http://gsmserver.com/shop/gsm/riff_box_jtag.php
Second one is: http://www.multi-com.pl/
third one is:http://www.ipmart.com/main/
Has anyone of yours some experience with one of these three shops?
1st one would be my first choice because they have all i want to order,
2nd one is the most expensive,
3th, miss something i want, but i can make it on by my own.
So can you please help me figure this out?

Best recommendation from me and your hd2, if you want to learn, is http://www.segger.com/j-link-edu.html (it no need credits, +++ another $, it's tootaly open for all you want with your phone) + great revskills software !!! I am happy user with all that!!! It's not automated process like in riff box but after working with it it's very great and easy!
http://forum.xda-developers.com/showthread.php?t=1307644

unlucky bud

Indeed it's pretty sh*tty.
Thanks for your link munjeni, but the riff box attracts me more, just because of the easyness.
Nobody some experiences with these sites please?

madco said:
Indeed it's pretty sh*tty.
Thanks for your link munjeni, but the riff box attracts me more, just because of the easyness.
Nobody some experiences with these sites please?
Click to expand...
Click to collapse
As long as you pay by PayPal, you should be covered. I'll be interested in knowing how things went...

problem with optimus 7 device. would appreciate the help

Hey,
So here`s my problem.
2 days ago my phone just switched off, no warning, no nothing, and won`t switch on ever since.
I already looked around for people that may have the same problem, but every thread talks about the device that won`t go pass the logo screen. It is not my case. My phone doesen`t even show the logo screen, nothing. You can press the power button for as long as you want, it just won`t start. At occasions, it starts up by itself, only for a minute or two and then turns off again.
At first i thought it may be a software problem, so I`ve cold started it and reset it but it didn`t make any difference.
After, I`ve thought... maybe a battery issue, so I`ve talked with a pal that has the same device, switched batteries. Apparently his phone started with my battery just fine, but mine didn`t work with his either.
Does anyone have a clue about what`s happening?.. If yes, please do share. As much as I like having a phone with a mind of it`s own.. it`s just not dependable XD
Thanks

Probably just broken / defective - if under warranty go and ask for repair or replacement (money back probably). If not under warranty sell as broken or throw to the bin - not to worth repair in my opinion.

I spend the same thing to my myself, LG stinks.
Sent from my HTC ONE V using xda app-developers app

Thanks for answering.
Yes, it was a problem with the motherboard.. got it fixed on warranty. Now I barely use the phone, of fear that it will break againXD. Looking forward to selling it while it`s still functional.

exousus said:
Thanks for answering.
Yes, it was a problem with the motherboard.. got it fixed on warranty. Now I barely use the phone, of fear that it will break againXD. Looking forward to selling it while it`s still functional.
Click to expand...
Click to collapse
I've got mine just back from repair (second time). It use to randomly reboot, now I hope it got repaired ("faulty electronic components have been replaced" - but I don't know what exactly). What I realize is MAC address change. But as they changed firmware from 1.1.8.10 to 1.0.16.10, I wonder if that's why it has new MAC? Does new MAC address means that some component was replaced ? IMEI does not change.