Related
I upgraded to the new DCD Beta 2.0 and when I try to connect to the mobile internet I get an error stating it cannot connect for an unknown reason. It also states Error Code: 11 - PPP Connection Error.
I am on Verizon and dialing #777, this still happens when I manually enter my username (ph#@vzw3g.com) and vzw password. I've tried a hard reset, but still the same issue.
Any ideas or does it look like a call to Verizon?
Ok, So I called Verizon and talked to the for a long time. They think it's a bad phone and I should try and get a warranty replacement.
I'm pretty sure there has to be a setting in the rom that I can change from when I originally had the Sprint ROM on there.
Any ideas?
I have Verizon also. I pay as you go so I normally do not connect with the data connection. So I put in your settings and had no problem connecting or surfing the web. I am also running the new rom. Hope this helps.
I think my main problem is that I installed the Sprint 3.16 "unofficial" rom onto my phone. When I went back to the Verizon rom I had to manually load a PRL to get back on the Verizon towers. Now I need to figure out what else to change to get Data Back.
Data/MMS OTA download resolved
Good news I got it fixed. I had to call Verizon. It's a problem on their network, something to do with the way the account is provisioned. This is an issue that shows up for folks that don't have an unlimited data plan and are only setup for pay as you go. I wish I could give you more detail about what to say but as usual with tech support it depends on who you talk to. I would just keep calling back until I got to the right person.
Data Connection Resolved
I also had a similar problem on the VZW network. Tried many setting changes last weekend to no avail, I needed to get a new A-key so I downgraded to 1.6.10 because of the 3.27 radio issues. The Data connection still didn't work, so I called and got a new A-key, then once that was working, chased the Data connection with a different tech support group, they tried the usual resets and programming. Finally, the tech guy exhausted his list and pushed the problem to network support, an hour or so later the data connection was working again. Network support called later to check to see if my problem was resolved, which it was. He said they had to reset the local switch, something about a hung data session.
I've on Sprint, and I've been having problems getting my data working again with the new 3.16 ROM. I called tech support, and after verifying all the settings, they looked for outage reports.. and found a global Sprint vision provisioning issue currently logged. We'll see if things improve in a few hours..
I already started this at the end of this thread:
http://forum.xda-developers.com/showthread.php?p=1881093#post1881093
but now I'm in real trouble so I'm starting a new thread hoping for help.
I was using 3.16 ROM on my mogul and all seemed fine until today I got an authentication error while voice roaming(edit: I said data roaming initially by accident). I called sprint to get an HLR reload becasue the above thread indicated this was helping people.
My phone quit making calls and quit data connections. Data ended with "cannot connect for unkoww reason". Calls simply disconnecte imediately. I could call *2 though.
Sprint had me rest my phone a few times and the checked the MSN/MSID info (which was fine) and evenutually sugestet I try the official rom (yes I was honest with them). I tried this, flashed 2.17 same deal.. after an hour with a tech he eventually told me the 2.17 is an "upgrade" rom and that it won't overwrite everything and that I should reload the original rom... so I just loaded 2.09.. checked MSN and MSID... in fact checked every setting in the EPST stuff against my touch. Everything is the same... except the security section (which doesn't exist on the touch) had the wrong username was my [email protected]nt... instead of sprint email) and some giberrish for a password.
I'm not sure what this should be, but actually I doubt it's the issue.
I'm stuck though. My phone is effectively bricked(it plays bubble breaker well at least) and I'm at a loss. Please advise if you can.
I just got off the phone with sprint. I have reverted to the 2.09 ROM. With the sprint reps help I did "master reset" which i didn't know existed. This is deeper than both a soft reset and a hard reset. It resets all the EPST data like MDN and MSID. We then set these back to what they should be. But no dice. She told me the phone radio must be broken and claimed that the *2 call uses a different radio. (really? does anyone believe that?) So her advice was to go to the repair center (which is 40 miles from here). OH.. and she put a diferent MSID which I find strange. It's no longer my phone number. I asked her if this was right and she said it probably changed when I asked for the HLR reload but that it was correct... weird. I'm in bad shape.
I called back becuase after forcing the phone to roaming I got an interesting message from verzion sayign they would transfer me to their operator where I could pay money to make a call... doesn't sound like a broken radio to me.
So I told the guy this but this time I got someone who knew what he was doing and before I could finish telling him about it he had it fixed. Aperently there was a setting in there system called HSA_Roaming_only that was set incorrectly and was forcing to try to connect to other networks. He checked it (I think.. or maybe unchecked it..) and voila... after several hours and three roms... it works.
The same thing happened to me when I did an HLR reload. I called sprint and told them my symptoms and they fixed it within 3 minutes. I didnt reinstall anything. You got totally whored by sprint, I feel for you.
dagurasu said:
I called back becuase after forcing the phone to roaming I got an interesting message from verzion sayign they would transfer me to their operator where I could pay money to make a call... doesn't sound like a broken radio to me.
So I told the guy this but this time I got someone who knew what he was doing and before I could finish telling him about it he had it fixed. Aperently there was a setting in there system called HSA_Roaming_only that was set incorrectly and was forcing to try to connect to other networks. He checked it (I think.. or maybe unchecked it..) and voila... after several hours and three roms... it works.
Click to expand...
Click to collapse
Did this allow you to EVDO roam? I cant data roam on EVDO and my girlfriends phone can. She is on the 2.17 official and i am on the 3.17 unofficial.
dagurasu said:
With the sprint reps help I did "master reset"
Click to expand...
Click to collapse
How do you do a master reset?
In the end I did get everything working again. I did get voice roaming working on 3.16 and I do have 1x roaming. I don't believe I have evdo roaming, but I probably won't know for sure until I go into work tomorrow.
I don't think the master reset was needed in the end.. but I could see that it might help someone someday. There is I think a ##something# code to get to the full epst settings, but I just go to \windows\EPST.lnk (edit: this is wrong.. see my next post)
Run it, select edit.. enter you MSL.. please don't ask how to find it.. search. Then under the menu tab... right soft key there is a reset option that I never noticed before. This will reset all the radio setup options to some default values and will do hard reset... erasing your data as usual. I have no idea where these defaults live on the phone... It seems like some roms end up changing at least the MSID and MDN, but some don't. I don't know what else they might change or how they affect what the defaults are that this resetting does.
In summary to my issue, there were two problems:
1) MSID was changed (during the hlr reload) in sprints system to something other than my phone number, (and now it likes to go back to phone number in my phone during upgrades thus not matching with what sprint has)
2) the HSA_ROAMING_ONLY flag in SPRINT's system (not my phone) was set wrong.
You got totally whored by sprint, I feel for you.
Click to expand...
Click to collapse
oh well.. not the first time.
dagurasu said:
In the end I did get everything working again. I did get voice roaming working on 3.16 and I do have 1x roaming. I don't believe I have evdo roaming, but I probably won't know for sure until I go into work tomorrow.
Click to expand...
Click to collapse
keep us updated on the evdo roaming. this is a big deal to me and i hope this isnt like this in the final version of the rom...
First.. I'm wrong about the reset.. it seems you must do the ##something# to get the epst that has the reset option in the menu tab. Opening through the windows link doesn't give that option. (edit: it's ##786#.. some googling found it.. doesn't seem terribly common information though plus google won't take "##".)
I am not getting evdo roaming and I'm pretty certain there should be verizon evdo coverage here... in fact I occassionally see the evdo symbol briefly when I switched to forced roaming, but it goes away immediately.. I suspect it doesn't authenticate.
Being that verizon seems to have much more evdo coverage than sprint, and that they make like $40 a month off their own customers for access to it(last I checked), it wouldn't be at all surprising if sprint can't pay/provide them enough (with all these sero plans) to get them to allow it. But I speculate.
Did anyone ever have this working? I never did.
well mine wont evdo roam on the new leaked rom. But my girlfriend has the same phone in the same house with the 2.17 rom and can evdo roam just fine... so it is baffling me
Something about the new rom is causing the problem, because having these two phones side by side and them acting differently is strange. mine also roamed fine on evdo before i installed the leaked rom btw
Everything else seems to function as normal, but the no evdo roaming is driving me mad. i really hope this isnt an issue in the official rom when it comes out.
we are also both on sero plans and roaming on alltel towers here.
Masater Reset Code
in order to do a master reset you need your MSL# then type ##MSL# and then you can do the master reset this will reset everything and i mean evereything to factory defaults. you will have to go through the sasme initial setup as when the phone was activated the first time. so make sure you have all your correct MSN/MISD numbers
tlhop911 said:
in order to do a master reset you need your MSL# then type ##MSL# and then you can do the master reset this will reset everything and i mean evereything to factory defaults. you will have to go through the sasme initial setup as when the phone was activated the first time. so make sure you have all your correct MSN/MISD numbers
Click to expand...
Click to collapse
Hmm .. when I go in there I still do not see where I can do a master reset. All I can do is change the MDN and MSID and then select OK.
Cool. I haven't been able to roam on Verizon's towers since I added the leaked ROM either. If I can manage to get through to tech support (the CSR in chat said she couldn't help me) I will have them reset the HSA flag to allow high speed digital roam.
well mine wont evdo roam on the new leaked rom. But my girlfriend has the same phone in the same house with the 2.17 rom and can evdo roam just fine... so it is baffling me
Click to expand...
Click to collapse
I'm on sero too, but again it's verizon roaming here.. so may be related to why it never worked for me in the first place. You could dare to just call sprint and ask why it's not working.
tlhop911 said:
in order to do a master reset you need your MSL# then type ##MSL# and then you can do the master reset
Click to expand...
Click to collapse
This is wrong.. this won't get you there, at least not on my phone.. and actually you DON'T need an MSL... BUT you better have it handy to fix things after you do the reset.
Just do ##786# as I stated above (sorry for the confusion the first time) and then look in the menu soft key.
EDIT: After you do the master reset... then you can do the ##MSL# and fix your MSID and MSN to what they should be.
To neodorian... please read what I wrote... this flag DID NOT do anything for my data roaming (and I am in verizon territority) This didn't even fix the usual voice roaming problem as far as I can tell (that's something else unknown which is fixed by the HLR reload, this only fixed my rather unusual problem where I could ONLY roam... and furthermore had to supply a credit card number to do so! This was something sprint broke for me just because they liked me better than you.
I had the authentication issue on my VZW XV6800 - I called in to tech support and after talking to the first person, and mentioning a HSL reset, she transferred me to level 2. The guy had me do basic troubleshooting, and examined some settings, then had me remove the battery for at least 1 minute. reload phone, try over the air programming, and test calls. all to no avail. he then had me go in and edit the settings using ##778 (VZW default password for editing is 000000) you don't need to use the hex code and program designed to give you the password, especialy since I tried this, and it didn't work.
Anyway, he generated a new A(uthentication) code on his end, had me manually input it, and he also had me change my Home SID/NID. Mine said 30/65535. He said it should be 30748/65535.
I then did another *228 #2 and was now able to make a test call. After hanging up I went back and looked, and the Home SID/NID #1 was 30/65535 again. Not sure if those extra numbers did anything, but the phone got rid of them.
I am able to call out and receive calls now, and the data seems to be zipping right along. When I tested gps last night it had me miles from where I was located.
UPDATE:
GPS seems to be working fine. I'm guessing the tower I was "connecting to" was miles away, since I live at the base of a butte, and have terrible reception. Most likely that WAS the closest tower to where my phone was.
I had been using Sprints ROM for some time but I got the itch to try a new ROM when I was on duty in Montgomery, AL. Montgomery has excellent EVDO coverage and I never have to roam. I started noticing a problem when I went home to Decatur, AL where Sprints network isn't so great. Every time I was roaming and I would send a text it would immediately fail. I didn't notice the roaming=fail issue for a while but when I noticed it I put my phone on home network only and all is well. Unfortunately at home I roam nearly all the time which means no texts or calls. I would have to leave my phone on home network and basically could only send/recieve texts in certain locations in my home. Well a week went by and I kinda just lived with the issue... I tried to make a phone call roaming and got this message, "Welcome to Verizon Wireless. We're sorry, we are currently unable to authenticate your phone. Please try your call again. If you continue to experience problems please hang up and dial #8899 from your wireless phone. Announcement 11 Switch 113-5." Just recently I flashed to DCD's latest rom and have the same issue. I use USB to flash my ROM... I tried dialing #8899 and it gives me an automated menu but it doesn't say Sprint or VZW...
Anyone have a clue on how to fix this?
anyone have any suggestions to point me in the right direction?
I really needed to make a phone call last night but I couldn't cause I didn't have any sprint signal... tried like 10 times on roaming but kept getting the same error..
Got it fixed. Had to spend 2.5 hours on the phone with Sprint. Changed settings on the phone about 50 times... finally they did something on their end. Lady said they had to cancel my account and recreate it to fix it in the system. Oh well.
For completeness, I think the thing you had to do was get an HLR Reload.
http://forum.xda-developers.com/archive/index.php/t-364418.html
I ported my phone number over from AT&T. My Incredible was supposed to ship on the 22nd. It shipped on the 24th, with no reason given. Then, I wasn't home on the 25th to sign for it, so I had to trek to the FedEx place to pick it up. It took me an hour waiting in line. I get home, and follow the directions to activate my phone. It activates, programs the phone, and reboots it. Finally, I'm done, right? No. Instead of being able to call out, or receive calls, I can't. If I try to call out, it redirects my phone call to the activation process. If people try to call me, it rings and rings, but I don't receive the call.
I tried reactivating again. It failed this time, and redirected me to customer support. I'm in a house, all alone, with no landline. Therefore, I can't call anyone, not even the 800 numbers for support. The only way I was able to get support earlier was because the activation process redirected my call when it failed. The problem now is that because of the time, their support is closed. Earlier, they had me remove the battery and wait. That didn't work. So I had to get ahold of a different rep because that one couldn't call me back due to my issue. That one told me to wait a few hours. The issue still hasn't improved. It's weird, because on their end it says my phone is activated, and I can use the data network on my phone, but I can't send or receive sms/mms or calls.
Help?
Jyosua said:
I ported my phone number over from AT&T. My Incredible was supposed to ship on the 22nd. It shipped on the 24th, with no reason given. Then, I wasn't home on the 25th to sign for it, so I had to trek to the FedEx place to pick it up. It took me an hour waiting in line. I get home, and follow the directions to activate my phone. It activates, programs the phone, and reboots it. Finally, I'm done, right? No. Instead of being able to call out, or receive calls, I can't. If I try to call out, it redirects my phone call to the activation process. If people try to call me, it rings and rings, but I don't receive the call.
I tried reactivating again. It failed this time, and redirected me to customer support. I'm in a house, all alone, with no landline. Therefore, I can't call anyone, not even the 800 numbers for support. The only way I was able to get support earlier was because the activation process redirected my call when it failed. The problem now is that because of the time, their support is closed. Earlier, they had me remove the battery and wait. That didn't work. So I had to get ahold of a different rep because that one couldn't call me back due to my issue. That one told me to wait a few hours. The issue still hasn't improved. It's weird, because on their end it says my phone is activated, and I can use the data network on my phone, but I can't send or receive sms/mms or calls.
Help?
Click to expand...
Click to collapse
You didn't specify that you've done this (per se), so I'm going to suggest that you dial *228 and press for option 1. Let it do it's thing and reboot.
If it still doesn't work, Go to Settings > Wireless & Networks. Make sure Airplane mode is NOT checked. Scroll down and make sure Mobile network IS checked. Then tap Mobile Networks on that same page. You MAY want to check the first two boxes, but then tap System Select and check Automatic.
Hope this helps.
Curious, but did you bother calling customer service?
It is possible your account is messed up and needs to work done by a CS rep to fix.
I've had something similar with other phones in the past that had to be resolved by CS.
*611 for Customer Service. Free, doesn't require you to have an actual plan, just be able to connect to the VZW network (which if you are connecting to the activation/programming you are) They will be able to help you. I suspect your number wasn't yet ported or the port wasn't completed. There are at least two systems they need to activate your account information in and I'd guess one completed and the other didn't. Stupid system if you ask me. They will ask you to remove the battery from your phone again at some point, it is actually a required step, not like when internet service providers tell you to reboot your modem... I know it is frustrating but you may have to continue to call until you get someone competent enough, or you can just ask to be elevated when you call.
rfarrah said:
You didn't specify that you've done this (per se), so I'm going to suggest that you dial *228 and press for option 1. Let it do it's thing and reboot.
If it still doesn't work, Go to Settings > Wireless & Networks. Make sure Airplane mode is NOT checked. Scroll down and make sure Mobile network IS checked. Then tap Mobile Networks on that same page. You MAY want to check the first two boxes, but then tap System Select and check Automatic.
Hope this helps.
Click to expand...
Click to collapse
krelvinaz said:
Curious, but did you bother calling customer service?
It is possible your account is messed up and needs to work done by a CS rep to fix.
I've had something similar with other phones in the past that had to be resolved by CS.
Click to expand...
Click to collapse
Jaguox said:
*611 for Customer Service. Free, doesn't require you to have an actual plan, just be able to connect to the VZW network (which if you are connecting to the activation/programming you are) They will be able to help you. I suspect your number wasn't yet ported or the port wasn't completed. There are at least two systems they need to activate your account information in and I'd guess one completed and the other didn't. Stupid system if you ask me. They will ask you to remove the battery from your phone again at some point, it is actually a required step, not like when internet service providers tell you to reboot your modem... I know it is frustrating but you may have to continue to call until you get someone competent enough, or you can just ask to be elevated when you call.
Click to expand...
Click to collapse
As an update, it began working at 4AM that day. What happened was apparently an outage in their backend services, and it cause my activation to go through, but the tieup caused it to not remove the callblock in place.
I had tried all the things you guys recommended before I posted this thread.
It was ridiculous, I couldn't even call customer support using *661. In fact, the support reps I got earlier couldn't even call me back if we got disconnected.
Anyhow, all is well now, and I'm really enjoying my phone. A nice switch from my HTC Fuze with AT&T.
Alright so for the past few weeks, I've been having issues sending SMS i'd send the message but the person wouldn't get the message till 20-30 minutes later. I called
T-Mobile multiple times about this issue and they reset some settings on their side but it would be every night starting at 10:30PM est til 2AM est. Whenever Tmo reset settings on their side SMS works. So a few days ago, I went to Tmo to get a new sim card and so did my girlfriend she got a new sim card who she has the
GS7 edge (T-Mobile) but any ways the problem has gotten worse and now im not sure what to-do. Weather a factory reset would fix the issue or changing the messaging app i've been using Google Messenger what else can I possibly do?
Try swapping SIM's with your girlfriend (Not sure what Sim the GS7E uses). See if the problem follows the SIM (IE, Your number/account) or the device. If your phone sends texts no problem with her SIM, Then it's not your phones problem. It's something to do with the provisioning on their (T-Mobiles) side. If it follows the phone. Compare the APN settings to your Girlfriends phone. They should match. If that all fails, You may want to try a factory reset.
I assume there is a way you could somehow see the message exiting the phone in a debug log somewhere. I'm not sure how one could do that. But I assume the phone will queue the message if it doesn't transmit. And you should be able to see that somewhere besides in the messaging app. I would also assume somewhere you can see why it's rejected by the local tower. I would imagine there is some kind of rejection message carried in signaling, But these are just my assumptions. I work in the carrier trunking business, Not the cell business. Haha.
NickOlsen8390 said:
Try swapping SIM's with your girlfriend (Not sure what Sim the GS7E uses). See if the problem follows the SIM (IE, Your number/account) or the device. If your phone sends texts no problem with her SIM, Then it's not your phones problem. It's something to do with the provisioning on their (T-Mobiles) side. If it follows the phone. Compare the APN settings to your Girlfriends phone. They should match. If that all fails, You may want to try a factory reset.
I assume there is a way you could somehow see the message exiting the phone in a debug log somewhere. I'm not sure how one could do that. But I assume the phone will queue the message if it doesn't transmit. And you should be able to see that somewhere besides in the messaging app. I would also assume somewhere you can see why it's rejected by the local tower. I would imagine there is some kind of rejection message carried in signaling, But these are just my assumptions. I work in the carrier trunking business, Not the cell business. Haha.
Click to expand...
Click to collapse
it uses the nano sim that's actually not bad idea i'm going to try that, but before I did a factory reset on my N6P. I assume there could be a way to find out how to debug log it or anything to figure out what's going on, but i don't get since we got new sim cards why would it keep on doing it. Also that's why came here to see if anyone has been having the same issues with their N6P's on Tmo.
humpty123 said:
it uses the nano sim that's actually not bad idea i'm going to try that, but before I did a factory reset on my N6P. I assume there could be a way to find out how to debug log it or anything to figure out what's going on, but i don't get since we got new sim cards why would it keep on doing it. Also that's why came here to see if anyone has been having the same issues with their N6P's on Tmo.
Click to expand...
Click to collapse
Well, My buddies got a N6P on T-Mobile here in Central Florida and has no issues.
I suggest swapping them SIM's because it tests the provisioning. The SIM's themselves are fine. Because they work at all. The bigger thing to test here is that your account/line is correct. And by swapping SIM's you're trying a known-good account. So it's less about the SIM being functional. And more about T-Mobile not having some kind of misconfiguration on your account. So let us know how it goes.
As for how to look into it further, Hopefully someone else can chime in. As that's outside my depth.
NickOlsen8390 said:
Well, My buddies got a N6P on T-Mobile here in Central Florida and has no issues.
I suggest swapping them SIM's because it tests the provisioning. The SIM's themselves are fine. Because they work at all. The bigger thing to test here is that your account/line is correct. And by swapping SIM's you're trying a known-good account. So it's less about the SIM being functional. And more about T-Mobile not having some kind of misconfiguration on your account. So let us know how it goes.
As for how to look into it further, Hopefully someone else can chime in. As that's outside my depth.
Click to expand...
Click to collapse
well about swapping SIM's would it matter that we are on the same account, the delayed messages won't start until night like around 10:30PM sometimes maybe later
humpty123 said:
well about swapping SIM's would it matter that we are on the same account, the delayed messages won't start until night like around 10:30PM sometimes maybe later
Click to expand...
Click to collapse
Nope. Still a good test. Since they are different numbers / lines.
That's strange. I have a 6p on T-Mobile as well and haven't had those issues. Stock N ROM and using stock Messenger app.
I also work for T-Mobile, where do you live?
abccg said:
That's strange. I have a 6p on T-Mobile as well and haven't had those issues. Stock N ROM and using stock Messenger app.
I also work for T-Mobile, where do you live?
Click to expand...
Click to collapse
I live in South FL, Stock 6.0.1 MM using stock Messenger app. I went to a T-Mobile store and they said it was because my phone is a "Unlocked Phone" and they also blame it on the network is "congested" but my girlfriend she has the GS7 Edge and it only happens when i text her and it starts at 10:30PM messages get delayed but with the double texts they have always been like this. even when I had my N6 from T-Mobile. So now i'm not sure what to do, if a factory reset on my device or on her phone also or what....
On my 6p, no matter what settings or apps used, I had mms and sms issues whenever I had wifi calling turned on. My issues were late and undelivered messages. Had to turn off wifi calling.
humpty123 said:
I live in South FL, Stock 6.0.1 MM using stock Messenger app. I went to a T-Mobile store and they said it was because my phone is a "Unlocked Phone" and they also blame it on the network is "congested" but my girlfriend she has the GS7 Edge and it only happens when i text her and it starts at 10:30PM messages get delayed but with the double texts they have always been like this. even when I had my N6 from T-Mobile. So now i'm not sure what to do, if a factory reset on my device or on her phone also or what....
Click to expand...
Click to collapse
Try turning on SMS over IMS. Enter *#*#4636#*#* in the dialer>phone information>Turn on SMS over IMS.
hawkswind1 said:
Try turning on SMS over IMS. Enter *#*#4636#*#* in the dialer>phone information>Turn on SMS over IMS.
Click to expand...
Click to collapse
okay i've turned on SMS over IMS I'll see how this works for a day or 2 thank you!
Tsuul said:
On my 6p, no matter what settings or apps used, I had mms and sms issues whenever I had wifi calling turned on. My issues were late and undelivered messages. Had to turn off wifi calling.
Click to expand...
Click to collapse
I don't have wifi calling on, and now I have issues with calls the phone call breaks up. And I will have to hangup and try and call her back but it goes straight to voicemail til I wait 5 minutes then call again and she said it was the same for her, when she tried to call me back. It would go straight to voicemail after the call breaks up and there is all this feedback.