Database Users

Faulty?

Hi, I am having trouble with my Jasjar and it is really affecting me! The problem is that when I am talking over the phone the person on the other side complains that they can't listen to all the things I say, they loose about 1 of 15 words I speak. I have tried using this on many coverage areas, different hours, with Bluetooth and WiFi turned off, etc... I am have installed and tested on my device the shipped ROM and the ROM version 1.13.53 with Radio 1.03.01 Ext ROM version 1.13.137. (I can't try any other ROM because they will cancel my warranty if I do so) I took it to a Support Center of my Mobile Phone Service Provider (Telcel in Mexico) and they tried with other SIM cards (other phone lines and 3.0, 3.5 Volts version) that didn't helped, they told me to use it in the Band PCS1900 and that also didn't fixed it.
So I want to know if my Jasjar is deffective or if this is a well known issue that will be fixed in the next Jasjar ROM Upgrade or that Microsoft will fix for the Windows Mobile 2005 AKU2, or if this issue will never be fixed for this device. Or of my device is faulty?
It has done this since I bought it from Expansys.
Any ideas???
Thanks in advance!
Rodrigo Gonzalez Balsa

Microphone AGC
Try enabling the Microphone AGC in the Settings > System menu. It May help. If it is already enable then try disabling it and see if it make any difference.

Thank you, yes I already tried this Enabled and Dissabled, it also didn't helped :?
Anyway I think this setting only affects when you are Recording a note or something.
Rodrigo Gonzalez

the mic of the universal is to the left of the instrument. try and flip the instrument so you can talk into the mic. Just ensure you keep track where the mic is when speaking, i think that should slove the problem.

Yes, thank you zillocx I tried that the first 2 days when people started complaining that they were loosing some of the words I speak, I thought I needed more time to get used to the Jasjar, but after 2 weeks I have convinced myself that this is some kind of bug or something?
I have already tried using a Bluetooth headset (Nokia HS-11W) and is the same thing. I think they listen to me clearly when I am not using it since my Mobile Phone Provider changed my SIM card for a 3 Volts version.
This is weird and I don't want to return this unit because I have always encouraged people to get devices like the Jasjar instead of their normal phones and a PDA, but now they are proving me wrong!

SOLVED!
Hi, after many months and sending my Jasjar back to warranty without success of getting my problem solved...
I finally have 2 solutions for it:
1) With a Tested and Approved ROM from i-mate-> Rom version: 1.13.53
Radio version: 1.03.01 and ExtROM version: 1.13.137
I managed to solve this problem if I change my carrier, here in Mexico 2 companies offer GSM (Telcel and Movistar) if I connect to Movistar the problem dissapears, but they have few antennas.
2) With the new i-mate Test ROM version: 1.30.68 WWE
Radio: 1.09.00 and ExtROM: 1.30.153 WWE
The problem is solved without changing to another carrier! But! If I install Microsoft’s .net Compact Framework 2.0 the problem returns.
Any ideas what is going on here?

Is anybody is reading this?
Hi, well let me update you and tell you what I have found. I changed from Carrier and everything is working fine now, but yesterday I decided to open my Jasjar to see if there is any chance of improving the original antenna, I opened my device with the HTC Service Manual (There is a copy on the FTP). To my surprise I discovered that the Universal has 3 atennas for the GSM/UMTS Service (I don't know what is the purpose of each one), and my Jasjar is missing one of them!!!! :shock: And a conductive tape (are they really important???)
I couldn't believe it because my Jasjar was returned to warranty at Dubai, they changed the motherboard but they didn't realized that it was missing one antenna! Are they blind????? Maybe they are opening devices very cool with their sunglasses on 8) !!!!!!! :evil:
So I decided to make an antenna for it with the antenna of a Motorola phone I used, and my Jasjar worked perfectly with my past carrier (I haven't been able to cancel the contract so I am paying 2 contracts thanks to i-mate :evil: )
So my question is do anyone of you knows the purpose of each antenna?
What should I do, should I contact i-mate and tell them they are blind and that I will sew them because of all I have been through?
Thank you very much and I hope this time you will help me guys!
Here are the pictures:

Not sure why there are 3 antenea but I can gaurentee that they will declare warranty void as soon as you say you've been poking around with it. Is it not possible to make an aeriel? By the way the conductive tape justs looks like a screening shield which could be replicated with some aluminium foil.

3 Antenna maybe because,...
Bluetooth,
WiFi,
GSM??

Re: Is anybody is reading this?
bogusiano said:
Hi, well let me update you and tell you what I have found. I changed from Carrier and everything is working fine now, but yesterday I decided to open my Jasjar to see if there is any chance of improving the original antenna, I opened my device with the HTC Service Manual (There is a copy on the FTP). To my surprise I discovered that the Universal has 3 atennas for the GSM/UMTS Service (I don't know what is the purpose of each one), and my Jasjar is missing one of them!!!! :shock: And a conductive tape (are they really important???)
I couldn't believe it because my Jasjar was returned to warranty at Dubai, they changed the motherboard but they didn't realized that it was missing one antenna! Are they blind????? Maybe they are opening devices very cool with their sunglasses on 8) !!!!!!! :evil:
So I decided to make an antenna for it with the antenna of a Motorola phone I used, and my Jasjar worked perfectly with my past carrier (I haven't been able to cancel the contract so I am paying 2 contracts thanks to i-mate :evil: )
So my question is do anyone of you knows the purpose of each antenna?
What should I do, should I contact i-mate and tell them they are blind and that I will sew them because of all I have been through?
Thank you very much and I hope this time you will help me guys!
Here are the pictures:
Click to expand...
Click to collapse
Ithing the missing one is GSM antena ... because wifi antena is locator on the side of your device

GSM Antenna
Yes you are right guys, it is definitely a GSM Antenna, I think it handles the outgoing data on a call (my voice), but only on some types of networks, because with my current operator (Movistar) it doesn't matter the missing antenna, the other person can hear me crystal clear, but no on the Telcel network. I think Telcel network is older, maybe I-mate just "deprecated" this part of the antenna, haha.
I know that I shouldn't have opened my device, but I knew something was interfering my GSM antenna, I thought maybe the wifi and the gsm antenna were very close on my Jasjar and that's why I was having this problems.
I will try to contact I-mate and ask them for the antenna, I hope they at least apologize, because had a lot of problems because of this little piece of metal!!!
I will keep you updated...

Download link?
bogusiano said:
Hi, after many months and sending my Jasjar back to warranty without success of getting my problem solved...
I finally have 2 solutions for it:
1) With a Tested and Approved ROM from i-mate-> Rom version: 1.13.53
Radio version: 1.03.01 and ExtROM version: 1.13.137
I managed to solve this problem if I change my carrier, here in Mexico 2 companies offer GSM (Telcel and Movistar) if I connect to Movistar the problem dissapears, but they have few antennas.
2) With the new i-mate Test ROM version: 1.30.68 WWE
Radio: 1.09.00 and ExtROM: 1.30.153 WWE
The problem is solved without changing to another carrier! But! If I install Microsoft’s .net Compact Framework 2.0 the problem returns.
Any ideas what is going on here?
Click to expand...
Click to collapse
Could someone direct me as to where I can download these ROMs? I've been looking to no avail..
thank you.

Awesome Find!!
bogusiano said:
Hi, well let me update you and tell you what I have found. I changed from Carrier and everything is working fine now, but yesterday I decided to open my Jasjar to see if there is any chance of improving the original antenna, I opened my device with the HTC Service Manual (There is a copy on the FTP). To my surprise I discovered that the Universal has 3 atennas for the GSM/UMTS Service (I don't know what is the purpose of each one), and my Jasjar is missing one of them!!!! :shock: And a conductive tape (are they really important???)
I couldn't believe it because my Jasjar was returned to warranty at Dubai, they changed the motherboard but they didn't realized that it was missing one antenna! Are they blind????? Maybe they are opening devices very cool with their sunglasses on 8) !!!!!!! :evil:
So I decided to make an antenna for it with the antenna of a Motorola phone I used, and my Jasjar worked perfectly with my past carrier (I haven't been able to cancel the contract so I am paying 2 contracts thanks to i-mate :evil: )
So my question is do anyone of you knows the purpose of each antenna?
What should I do, should I contact i-mate and tell them they are blind and that I will sew them because of all I have been through?
Thank you very much and I hope this time you will help me guys!
Here are the pictures:
Click to expand...
Click to collapse
DUDE!!! YOU ARE THE MAN!! People have been complaining about me not receiving calls, so I finally started to investigate and after a long search stumbled across this post!! I opened mine up and bingo, I am missing this antenna as well.
I'm going to try to fabricate a replacement and see if things go better. Someone ought to pin this post or put it somewhere obvious as this is a big find!!
Thanks again dude!
UPDATE:
OK... I've been trying to fabricate a new antenna using some sheet aluminum, but it is too flimsy to keep the contact. Also bloody hard to cut to the right size (took me four attempts) and finally succeeded size-wise after measuring with a micrometer.
Can anyone please suggest an alternative? Is there a place to get a replacement antenna with all 3 in place?

New Antenna, no help...
I managed to make a more sturdy antenna using pop can metal. I ensured that the contacts were actually conductive and placed it in. However, I don't see a noticeable improvement in signal strength.
May I suggest that the 3 antenna's are for EGSM (900), DCS1800 and PCS1900? Presumably, that would also explain the different sizes in the plates...I'd say the largest one is 900, the second largest is 1800 and the smallest is 1900.
The GSM mode sets EGSM and DCS1800 which are the modes I used. The second largest antenna is the one that appears to be missing. I'm going to try service on PCS1900, but I don't think my carrier uses it.
Still looking for an OEM antenna if anyone can direct me there.

Rubbish Signal (Unable to make calls or send texts)

Hello, everyone.
I recently purchased a T-Mobile MDA branded Tytn. I am using an o2 PAYG SIM card and have unlocked the Tytn for this.
Now I am faced with the problem that the signal is *always* weak and I have not yet managed to dial out a successful telephone call. Text messages barely get through and if they do, it takes an awful long time too.
Could anyone suggest anything such as settings or further ROM updates. My current ones are as follows.
O2's official ROM update to Windows Mobile 6 Pro. Says on the "About" screen CE OS 5.2.1238 (Build 17745.0.2.3).
Device Information:
ROM Version: 3.54.206.1
ROM date: 06/25/07 (this is odd as this is in American format, not British. British would be 25/06/07).
Radio Version: Updated to 1.54.30.10 as a possible solution to my problem. No joy.
Protocol version: 32.87.7020.20H
ExtROM Version: 3.54.206.101
If there's any more information you need, please let me know. Bear in mind I am completely new to all this. I'm not savvy on jargon, so if you feel like you're being patronising, you probably aren't.

http://forum.xda-developers.com/showthread.php?t=360917
Most likely the radio needs changing.
Try having a search in the forum cos I have seen this problem a few times....

Thanks for your reply. I did have a quick search around the forum, but as I am at work (just moved house, no internet) I have to move quickly.
I'll try the stuff that was mentioned on the linked thread.
Thanks again.

Take this into mind, especially the 7th post:
http://forum.xda-developers.com/showthread.php?t=356081
I use 1.41 and have never had problems, newest radio isn't always the best.

Oh my. I guess the lesson is to actually research what you're about to shove on your phone. Especially if you're like me.
Mine doesn't seem much different with either radio version. I will be trying a few others and actually searching for them first for info.

Where abouts are you? Middle of a field or a city?
It could be that the antenna is damaged inside.
You could try a few different sim cards, try a few radios/roms and if it still sucks then reset everything to factory settings and use the warranty if you have one.

Reception difficulties

UPDATE!!
It seems that a solution for the problems has been found for:
- Reception difficulties
- BAD gsm performance
- No reception on the phone
http://forum.xda-developers.com/showthread.php?t=389601
Please go to this URL, read it, upgrade your broken polaris device and respond in the poll that it either worked for your or didn't
----------
Hi guys,
after upgrading my Polaris from the default supplied rom 1.58.21.23 to the latest 1.64.08.21, I have no reception in my house and even difficult reception on the street.
I reversed back to version 1.58.21.23, but even then, still have issues with reception.
Does anybody have the same problem, or had the same problem and find a fix?
Rroet

Hello,
I do have the same problem, and got it on the same way as you did?
could someone please help us?

Do you have the same difficulty as I do:
I've followed the procedures as described in manuals everywhere:
- remove the memory card
- be happily synced
- start app
- device goes into the tricolor screen
- replug the usb as described on the polaris screen
- Flashing startssss.... goes... goes...
- HANGS at 99%
- Have to do recovery procedure as shown on screen.
- Flashing procedure starts second time
- hits 100%
- Now i've got a bad reception? On my previous polaris (replaced due to a phonespeaker defect) had 2 bars even after upgrading. My new Polaris doesn't have any bars after I upgraded (It did have 2 bars before upgrading)
Any expert here with information?

I'm having the same issue, by upgrading RADIO 1.58.21.23 to the latest 1.64.08.21 I got weak signal on GSM. Two bars on signal icon on the top near the BTS.
I'm using BEPE 0.67 ROM with WM 6.1, downgrading the RADIO doesn't help. I have searched thru this forum and didn't find any relevant solution

I was having the same problem with you. I have tried everything including flashing every rom/radio available and performing hard resets at every stage. Unfortunately, in the end I had to get my cruise replaced.
These are my original Cruise details, just to see if there is anything in common:
HK Traditional Chinese HTC Cruise
1.27.832.1. CHT
01/10/08
1.58.21.23
25.65.30.04H

Very interesting issue
I read this several times in different threads now.
Fortunately myself doesn't suffer this issue and i have
also upgraded to 1.64.08.21. Lucky one.
Maybe one should start a poll about this
Would be nice to know the results.
Olioaglio

I have this issue too after Hard-SPL and ASerg Rom, I have problems in o2 German network... very weak signalstrength 1/4 or mostly 0/4 (no network, denied).... i tried original radio 1.58.21.23 and 1.64.08.21 any1 know what could have happened? can a rom upgrade damage the radio hardware in any way? would be hard to believe... with german's BASE i have at least from 2/4 to 4/4 signal strength and sometimes I even get 3G... in my old o2 orbit (artemis) everything is at max strength

I have the same problem after flashing the 1.64.08.21 radio. Is there no solution?

I guess I am lucky, but with 1.64.08.21 and Bepe's 0.67 ROM I don't have any problems. There is no change at all. Signalstrength is the same, 3G is working fine.

1.64.08.21 and Bepe's 0.67 ROM
Me too
I have the o2 orbit 2 (POLA200)

Rroet said:
after upgrading my Polaris from the default supplied rom 1.58.21.23 to the latest 1.64.08.21, I have no reception in my house and even difficult reception on the street.
I reversed back to version 1.58.21.23, but even then, still have issues with reception.
Click to expand...
Click to collapse
Strange, I'm using also 1.64.08.21 and it's working like a charm... I do have another network provider (KPN, not t-mobile). Have 4 bars reception... Never had real problems with the reception too...
POLA100 (Touch cruise). Only my flash of radio succeeded in 1 time (not had to reboot before hitting the 100%). Also The Netherlands, so it doesn't seem to be country bounded.
Does it find your network? (Menu => settings => Phone (on personal tab)) then choose tab Network.
Current network: T-mobile
Network selection: Automatic
You can try Find Netwok over there, or Set network. Please also check the tab "Band", should be on Auto (both options).

My problem is when I manually check networks, I can find KPN NL and Orange NL everywhere, but not T-Mobile or Vodafone.. whilest on my wife's Vox I have 3 bars of network, on my N73 (nokia) I have 3-4 bars as well.
VERY ODD!

is it possible radio of pola100 and pola200 are different, even they share the same version number?

mavvy4ever said:
is it possible radio of pola100 and pola200 are different
Click to expand...
Click to collapse
Could be, but then again, Rroet and I are having the same devices (pola100), are living in the same country, having the same radio version (the 1.64.08.21), the only difference is that he has another provider (which I can find if I search for networks)
Rroet said:
My problem is when I manually check networks, I can find KPN NL and Orange NL everywhere, but not T-Mobile or Vodafone.. whilest on my wife's Vox I have 3 bars of network, on my N73 (nokia) I have 3-4 bars as well.
VERY ODD!
Click to expand...
Click to collapse
In June I will switch network (to Vodafone)... I hope it all keeps working... Really strange that you can't find your network anymore. If I scan for networks I see them all (also Vodafone and T-Mobile).
(Think you've allready done this) but what will happen if you give your device a hard reset, or flash Windows Mobile again to your mobile... This because I'm having the same device, can find your network and having the same radio version.

hi there!
I unfortunately got the same issue.
I got a XDA Orbit 2 from O2 Germany. Did the hardspl unlock(used the tool from olipro) after that i flashed the bepe 0.67 premium bepe rom.
Right now my orbit is disconnected most of the time, or has real bad signal strength. It would be very great if this can be fixed.
Greets
EDIT:
flashed the 1.64.08.21 got the same prob.
Got another orbit2 with everything in original delivery state. is there a possibility to "clone" the device back to original state?

I got very bad reception when update radio 1.64.08.21 . it frequenly lost connection when I got phone call , tried to downgrade and no result
I have vodafone simcard and now I must force to swich to 3g connection to make a phone call . when Iam on gsm I conldnot make any phone call at all , I am now just wait and see someone smart to show me how to correct this trouble
the phone work on my 3 sim but it is not as good as it was before

To make it complete: I have the O2 Orbit 2 (german) (POLA200) and I
have ugraded to the 1.64.08.21 without glitches (worked at first time,
did it through bootloader mode) and it is working with the same (good)
reception as it did before (phuuuh). Maybe it has something to do with
the flash problems at first time, which some users had. Could someone
sort it out? It's really goring, that even (successful) backflash to the stock
radio does not seem to fix the issue like the Poll indicates
Olioaglio
Edit: using Bepe 0.64 GER Opera with the Orbit2 ATM.
Edit2: Thought it might be a good idea to crosslink this thread to the
Polaris Radio ROMs thread to get things together.

What about the IMEI number btw?
I don't know if this is what happens by default, but my IMEI number is 2 digits longer in the software, then it is in the hardware:
example of my hardware IMEI: 123
in software it reads 12301
Does this matter in any way?

Interesting stuff... as Olioaglio said maybe there´s a relation to how it was flashed. If it was clean install or the process had to be repeated. Can anyone with this problem report back on this issue. I tried the new radio here in Spain but I went back to the stock radio as it seemed to have a better reception and battery life. I must admit I´m rather cautious about trying different radios as I fried my Hermes due to the radio and now it can´t connect at all.

I've had no problems/glitches during the flash process but I have the same reception problems as everyone else. Even using a friend's SIM with a different carrier made no difference in reception.

Charmer radio not working

Hi Folks
bought a charmer off ebay that worked but had an old rom on so i have put the latest image. It works fine as a pda but the radio will not work. I get full strength signal but immediately disconnects when i make a call and i cannot receive either. Does this sound like a fault with the phone?
The original radio on it did work but did peculiar things like sms me a dialling code upon reset.
The GPRS is fine as i can surf the net.
I have also upgraded to WM6 to try something else but again everything fine apart from the radio.
Any ideas would be gratefully received.
thanks
Martin

Simply try a littlebit older RadioROM. I think you can get it at Prophet's wiki.
If I'm wrong please tell it to me!!!

Sounds like a hardware problem to me.

It can be a hardware problem. But because he can browse the web and the original radio rom was working (OK a littlebit strange he says) I think it is software. He can't do much wrong if he trys a littlebit older radio rom and if that doesn't work it is a hardware problem. Try the older radio rom and tell us if it works.

Calls not working very well

Hi,
I bougth a HTC cruise recently and I change the radio and also unlocked him just after.
My configuration is :
Rom : 1.28.406.2 FRE
Rom's Date : 03/05/08
Radio's Version : 1.64.08.21
protocole's Version :25.74.40.02H
And my calls are not working very well. The people I call don't heard me very well (but I do), it's really hard to call (calls failed), all this even if I have signal most of the time between 2/5 and 4/5.
I also think that my phone doesn't received very well the signal cause my friends have 5/5 when I have only 3/5.
Do you think it's an Hardware problème or a software (changing my ROM or radio can help)?
Thank

Not necessarily a ROM problem, however it can be a radio conflict. Try testing different radios and see which best fits your needs.

Ok i'll try that.
But the radio could be in conflict with which part ?
I'll tell you how its working. Thanks for the information.

PB RADIO
You have to flash a new ROM Radio called "Murata-1.58.25.14".
You can find the link in this forum.
I have had the same problem now the pda works fine.

@ Raph04
If u have still problems with calls after flashing murata radio, then u have serious problem on motherboard. And u have to send the pda to the service to replace the motherboard.
I had the same problem., didnt get 3G at all, and the persons didnt hear me well.
And as i see and can read here, is the polaris sooo crapy phone that its hard to believe. Many user have hardware problems.
Unbelievable