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hello, if this has allready been asked can someone please point me to it as I cant find it
The question relates to a known issue with the email clients dissapearing after a soft reset. My problem is that they are still resident in the message menu, though when clicked on do nothing. And if I try to open them up again by the new account option it will not let me as it allready exits. How do I delete these entries so that they do not show up :?
me too......
I wouldn't mind a solution to this too. I've got an AWOL email account sitting on my today screen also.
Fish
Send mine to service, they switched the mainboard, no problems since!!
Seems a bit extreme, a mainboard transplant. I can't help think that it's a software problem.
I can find references to the number of unread emails displayed on the today screen in plain text in the registry, played a bit but not successfully.
Hmm, I think this may run and run.
Fish
It actually happened to my previous BA with WM5....
For my O2 Exec, what happened is sometimes:
1. When I receive an email from a Yahoo POP account, there is a link to some website.
2. I click the link and it divert to the PIE. It downloads a bit and then suddenly terminate itself. No matter how I try reopen the website it just doesn't work.
3. So, I reset the machine and the emails just downloaded in the Yahoo account were GONE!!! But the account is still there. I just have to download it again.
So, I think it's all related to the persistent storage that it needs more times to store the messages into the device.....I guess.
Anyway, my POP accounts didn't disappear again compared to my previous BA. Hopefully, an OS upgrade can solve this problem.
Cheers,
last night, pocket outlook on my Exec had five pop3 mail accounts in it. this morning, they've gone! only "Outlook E-mail" and "Text Messages" are there.
what happened? is there any way to get them back?
has this happened to anyone else?
Yep, my main email account has just disappeared. I have soft reset numerous times and it still hasn't reappeared. i've also tried creating the account again, but it tells me that the account name already exists! next i searched the registry and deleted the references to the email account, but still get the same error message. it's a royal pain, and I don't see any solutions...anywhere!!
Does anyone have a solution?
Frankyg said:
i've also tried creating the account again, but it tells me that the account name already exists!
Click to expand...
Click to collapse
yeah, same here...
i've upgraded to the new O2 rom - is it a problem with the new ROM, or has anyone seen it with the launch one?
dalelane said:
Frankyg said:
i've also tried creating the account again, but it tells me that the account name already exists!
Click to expand...
Click to collapse
yeah, same here...
i've upgraded to the new O2 rom - is it a problem with the new ROM, or has anyone seen it with the launch one?
Click to expand...
Click to collapse
+1 :-(
wm5 memory and disappearing mail accounts
I had the same problem (disappearing mail accounts) with my T-Mobile ROM and now with the new O2 ROM.
I think it comes when the accounts in dyn. memory are not committed to static memory when doing a soft rest before switching it OFF. Someone mentioned elsewhere that you should always switch the WM5 machines off before doing a soft rest, in order to commit everything to static memory in WM5.
So what happens if the machines hangs and no dyn. memory can be committed to static memory?
I don't think that's it. my pop gmail disappears seemingly at random download times.
This morning, I had 75 popped gmail messages and then the ping happened to see if there was more email...there were like 4 more...and when they finished downloading, the original 75 were gone. pissed me off somethin wicked.
and that's the latest example. its happened to me a LOT. not resets at all, I haddnet ever reoriented the screen...they just go to the mysterious universe that yor socks disappear to in the laundry
I'm using gmail lite now on my server (the html is generally faster anyway), but WOULD like to find out wtf is going on and how to fix it...
o2 xda exec w/ latest rom (middle of dec), tmobile usa gprs. don't conciously remember if it happened wi previous rom or not...
does anyone know if any of the backup/restore tools available for WM5 would be able to restore the email accounts to Messaging?
(granted, i'd have needed to make a backup before i lost the accounts, but i'm wondering for next time....)
Does anybody know, where the account information is stored?
http://www.tekguru.co.uk/phpBB2/viewtopic.php?p=48808#48808
interesting, but i still havent been able to fix it
Does anyone know where the the email account information is stored on the Exec, apart from the registry? i was thinking of having a look around some of the databases, but I'm not sure which reader/editor to use. This is my first PPC, so any recommendations for a database reader/editor would be welcome.
No matter what I delete from the registry, my old, but now invisible email account, IS still there. It's got 4 unread messages showing on the today screen! annoying.
Thanks...
Re: wm5 memory and disappearing mail accounts
wkeller said:
I think it comes when the accounts in dyn. memory are not committed to static memory when doing a soft rest before switching it OFF. Someone mentioned elsewhere that you should always switch the WM5 machines off before doing a soft rest, in order to commit everything to static memory in WM5.
So what happens if the machines hangs and no dyn. memory can be committed to static memory?
Click to expand...
Click to collapse
in the same way that there is a software link in Programs to do a Hard Reset (on XDA Exec, anyway), perhaps a software, rather than stylus, Soft Reset would be safer? something that did all of the writing to static memory before resetting. does anyone know how hard this would be to write?
(i know this doesnt solve the problem if the machine hangs, but needing to do a soft reset cos my Exec is being weird/slow/annoying is a common enough occurence that it would still be useful!)
just to confirm - I'm having the same problem. It's extremely annoying. I don't want to use my JasJar for pop mail anymore. The Activesync mail is fine, but not the pop dialup mail.
has anyone contacted O2 (or their network operator is) about this?
Yeah, I dont use it for pop anymore either.
I'm actually wondering if I should just install a different rom over my O2 and if that would solve the issue...?
WM5 pop email is hopeless (independent of ROM)
Hi
I tried my old T-Mobile ROM, de new O2 ROM (in all variants, basic, corporate, vanilla) and stil has problems losing pop email accounts (with the exception of Hotmail <g>). and also losing individual emails in my pop account. Most often it is related to soft resets. I always close all apps before reset. I think memory mgt in WM5 is still bad. I also lose connection settings sometimes.
ah ha - a reply from O2!
Finally! after trying for ages, I spoke to O2 Technical Support today. the guy was very friendly and seemed very helpful...
He seemed really surprised by the problems I described, saying that noone else has reported anything like this happening before. He was dubious when I said of other people here having the same problem, saying that despite supporting the XDA Exec for months and testing/using them extensively they have never encountered this problem or had it reported to them before.
He said that it is likely a result of faulty hardware and that I could send it to O2 for repair, although I am reluctant to do this. being without my pda would be inconvenient, they're never the same after they've been opened up and tinkered with, and I'm not convinced that it's a hardware fault anyway!
so, he's offered to look into it further - asked me to create a new pop3 account tonight and said he will phone me daily to see what happens until it vanishes again. not sure what this will achieve, but if i'm reluctant to send it to them to open up, and he's not seen it before, then what else can he do, I s'pose
Re: ah ha - a reply from O2!
dalelane said:
Finally! after trying for ages, I spoke to O2 Technical Support today. the guy was very friendly and seemed very helpful...
He seemed really surprised by the problems I described, saying that noone else has reported anything like this happening before. He was dubious when I said of other people here having the same problem, saying that despite supporting the XDA Exec for months and testing/using them extensively they have never encountered this problem or had it reported to them before.
He said that it is likely a result of faulty hardware and that I could send it to O2 for repair, although I am reluctant to do this. being without my pda would be inconvenient, they're never the same after they've been opened up and tinkered with, and I'm not convinced that it's a hardware fault anyway!
so, he's offered to look into it further - asked me to create a new pop3 account tonight and said he will phone me daily to see what happens until it vanishes again. not sure what this will achieve, but if i'm reluctant to send it to them to open up, and he's not seen it before, then what else can he do, I s'pose
Click to expand...
Click to collapse
Its a start. I'm wondering if using a different email tool will help at all...?
email accounts lost
Tell him that probably the "cemail.vol" database is corrupt (thanks to wm5!). I will try to move it to the SD card by changing the registry path. Search Goocle for "cemail.vol corrupt".
I'm pretty sure this is a 'feature' of WM5 and will happen on all devices. Settings/registry changes stay in RAM for the first few minutes before passing into ROM. So if you soft reset while its still in RAM then you lose it.
I'm running the leaked version of the Cingular rom and while I know this isn't final I was kinda hoping that some things would get fixed. One of them being the missing email problem.
After a few hours receiving a email it just disappears into thin air!!!!! and yes I have it set to always show emails no matter how old they are..
Where are my emails going? I want to keep ALL my emails until I decide to delete them..
Anyone got any suggestions? I have tried everything and nothing works..
Out of curiosity am I the only one on a 8525 that has this problem?
Have you used the site search, and tried the retrieve 999kb header fix?
Yes and they still dissapear..
I have tried everything..
i too am having this problem. you are not alone. guess now i will be trying out 3rd party mail clients for the time being. everything else with the upgrade is fantastic so im not going back
This is still an issue with me also. Using a verizon pop3 account.
Incorrect Settings...??
MrDSL said:
I'm running the leaked version of the Cingular rom and while I know this isn't final I was kinda hoping that some things would get fixed. One of them being the missing email problem.
After a few hours receiving a email it just disappears into thin air!!!!! and yes I have it set to always show emails no matter how old they are..
Where are my emails going? I want to keep ALL my emails until I decide to delete them..
Anyone got any suggestions? I have tried everything and nothing works..
Click to expand...
Click to collapse
In order to help, we need to know what pop account you are using... for instance, I had this problem with Gmail messages disappearing after a couple of hours to a day... found out that there is a non published setting that appears when using the phone's auto config feature... Let me explain...
when setting up the pop3 account for gmail, the settings are as included on their website... problem is that I have my outlook connected at home and constantly checking messages, and is configured to leave messages on server.... But with the other machine pulling the messages, for some reason they disappear on my TyTN even though I have it set to grab messages for the last 7 days...
what the auto config feature has done was to add "recent:" without the quotes in front of my account name, so it reads "recent:[email protected]"... Once that was done, my messages stopped automatically disappearing... Try it, what do you have to lose that you haven't lost already...
MrDSL said:
I'm running the leaked version of the Cingular rom and while I know this isn't final I was kinda hoping that some things would get fixed. One of them being the missing email problem.
After a few hours receiving a email it just disappears into thin air!!!!! and yes I have it set to always show emails no matter how old they are..
Where are my emails going? I want to keep ALL my emails until I decide to delete them..
Anyone got any suggestions? I have tried everything and nothing works..
Click to expand...
Click to collapse
Also found this link for you... It explains what I was trying to say, just shorter and better...
http://forum.xda-developers.com/showpost.php?p=1466734&postcount=6
debonairone said:
what the auto config feature has done was to add "recent:" without the quotes in front of my account name, so it reads "recent:[email protected]"... Once that was done, my messages stopped automatically disappearing... Try it, what do you have to lose that you haven't lost already...
Click to expand...
Click to collapse
The first setup I edited out the "recent" and had the disappearing mail problem - I deleted that email account and ran the setup again leaving the "recent:" text in and bingo my Gmail works as it should on my P3600i.
Thanks for the tip.
PS. The only bug now is that the mail that I sent also appears in the Inbox - is there a way to correct this?
I just started to learn to customize my t-mobile wing this week and am still a newbie at all of this. The only thing I know best about my wing is how to work the camera, phone, text message with aim 2.0, and go on the internet with wifi. I downloaded this alarm clock program thing a few days again. It was the enAlarmPPC one. I didn't like it because the trial only allows you to use it for no more than 3 minutes, I'm dead broke so my only choice was to uninstall it. I remember the program by using the remove/add programs tab in the system tab. I thought that was all I had to do, it wasn't until a few days later when I connect my wing to my computer and a weird message came up saying something about (Cannot execute\program\files\enAlarmPPC\enAlarmPPC.exe), but instead of saying program it's storage file. Is there a way to stop this from happening without the use of programs that requires me to pay? I'm really dead broke and I don't think my sister will lend me any money for now.
A second problem, well, I don't know if this is really a problem but it had just been bugging me. I have my phone contact list containing only phone numbers before but after I signed in to MSN Messenger, suddenly a whole list of emails showed up in my contact lists with the phone numbers. Is this normal? Is there a way to get rid of the emails address? I have a lot of numbers in my contact lists so it killed me with a whole list of over 20 email addresses showed up. I don't want to delete them from my messenger but just want to know of a way to separate the contacts.
Thank you sooo much for taking your time to read this. Hoping and wishing that someone will help me. THANKS and PLEASE.
EDIT//
Just to clarify a few things. I did try to google and yahoo for help, I searched for three days thinking that there will be a site out there that could help me. But there wasn't and the ones that give somewhat of an explanation requires me to pay for the program. I'm super cheap, yes I am aware of that. So please please help me out.
Try this link to delete the alarm software
http://www.maik-wiege.de/content/view/22/46/lang,en/
Windows Live Messenger
http://forum.xda-developers.com/showthread.php?t=334621
This is a new version of WLM that was released that allows you to choose whether or not you want to combine your Msngr conatcts with you outlook/sim contacts. Be cafeful because you cannot delete the Msngr Contacts from your phone without deleting them from you IM List, I think the only solution would be to to a hard reset then re-install WLM using the version I just linked to.
Hope that helps
Hi all,
I am having a big headache with my phone now, please help if you have any idea to solve this, or if you have any idea to track the root cause! Thanks!
This morning when I woke up, I found that most of the profile pictures of my friends lost in the contact list. After a while investigation, I found that only 16 out of 4xx persons in my facebook left in my contact list.
To fix the issue, I tried a re-sync and this can't help. Except the contacts in gmail, only 16 persons in facebook appears in my contact list. I then tried to delete the facebook account in the contact, reboot my device, and add the facebook account again, but same issue happened again. If I choose not to automatically add all friends in my contact, the wizard will pop up exactly 16 friends to let me choose who should i import, but other 4xx friends disappeared.
I have double checked that I did not click "show friends with contact number only". And the strange things is, if i go to "activites" in the contact app, the update of friends that did not show up appeared in activites, and I can provide comment as well.
I am sure there is something wrong in the import process that skipped many of my friends from import. Anyone did try this and have a fix? Or how can I investigate the "log" or something else to pinpoint out the problem? I am afraid that even I hard reset my phone the same issue will exist!
HKcow said:
Hi all,
I am having a big headache with my phone now, please help if you have any idea to solve this, or if you have any idea to track the root cause! Thanks!
This morning when I woke up, I found that most of the profile pictures of my friends lost in the contact list. After a while investigation, I found that only 16 out of 4xx persons in my facebook left in my contact list.
To fix the issue, I tried a re-sync and this can't help. Except the contacts in gmail, only 16 persons in facebook appears in my contact list. I then tried to delete the facebook account in the contact, reboot my device, and add the facebook account again, but same issue happened again. If I choose not to automatically add all friends in my contact, the wizard will pop up exactly 16 friends to let me choose who should i import, but other 4xx friends disappeared.
I have double checked that I did not click "show friends with contact number only". And the strange things is, if i go to "activites" in the contact app, the update of friends that did not show up appeared in activites, and I can provide comment as well.
I am sure there is something wrong in the import process that skipped many of my friends from import. Anyone did try this and have a fix? Or how can I investigate the "log" or something else to pinpoint out the problem? I am afraid that even I hard reset my phone the same issue will exist!
Click to expand...
Click to collapse
Some "update":
I have tried to clear all cache / data in the application setting for "contacts" and "contacts location" and this can't help the situation...
HKcow said:
Some "update":
I have tried to clear all cache / data in the application setting for "contacts" and "contacts location" and this can't help the situation...
Click to expand...
Click to collapse
Please give a hand.. anyone meet this issue?
Same thing with me.. The funny thing is, I can no longer add some of my facebook friends, they are no longer listed on the "Get Friends" menu. The phone thinks that they've already been added.
This happens when facebook sync have errors...
I still can't find a way to get back my missing Facebook friends...
DaRkMyk said:
Same thing with me.. The funny thing is, I can no longer add some of my facebook friends, they are no longer listed on the "Get Friends" menu. The phone thinks that they've already been added.
This happens when facebook sync have errors...
I still can't find a way to get back my missing Facebook friends...
Click to expand...
Click to collapse
I have searched all over the web and seems only you and me have reported this error.
Can we confirm that this issue is caused by "i9000 database has the corrupted friend" rather than "i9000 not able to interpret the facebook list"? To eliminate the issue, I have tried to clear the SNS / Contact / Contact Location cache / data but they still can't help. If this is the case, resetting the phone (but this is my last step) should help.
Could someone specialized in the i9000 data structure to suggest a way to fully clean up the contact database? Maybe this can cater the case if the db is corrupted by sync error!
Thanks!
I have a new friend in facebook today and as expected, the new friend not appear in the list after data-sync, no matter I want to add it later or add it during sync...
Furthermore, com.sec.android.app.sns/snsDB.db contains only the 16 friends in the database, which I suspect the server did not return the remaining contacts?
HKcow said:
I have a new friend in facebook today and as expected, the new friend not appear in the list after data-sync, no matter I want to add it later or add it during sync...
Furthermore, com.sec.android.app.sns/snsDB.db contains only the 16 friends in the database, which I suspect the server did not return the remaining contacts?
Click to expand...
Click to collapse
I have just tried a hard reset and the problem still cannot be solved... I think I need to call samsung support... This seems to be something wrong in the samsung sync server...
Same here, many contacts that sync from facebook are missing.
I don't use fb, so I don't think I can help, but I just wonder if something dumb in the software is going on. So, if you have 16 friends or however many syncing, these friends don't happen to show up elsewhere in your phone or in the cloud. Right? Maybe it has something to do with trying to match up with names you have in your phone book that have a phone number?
Again, just throwing an idea out there, but similar to how you can import all your google contacts or just the ones with a number.
Your friend counts seem awfully low, so if I'm wrong, try to think if there is anything common link between these friends that do get synced. Perhaps they have something in common that can help the sync...
alovell83 said:
I don't use fb, so I don't think I can help, but I just wonder if something dumb in the software is going on. So, if you have 16 friends or however many syncing, these friends don't happen to show up elsewhere in your phone or in the cloud. Right? Maybe it has something to do with trying to match up with names you have in your phone book that have a phone number?
Again, just throwing an idea out there, but similar to how you can import all your google contacts or just the ones with a number.
Your friend counts seem awfully low, so if I'm wrong, try to think if there is anything common link between these friends that do get synced. Perhaps they have something in common that can help the sync...
Click to expand...
Click to collapse
Thank you very much for your suggestion... to answer your suggestion:
- I did nto click "show contacts with phone number only"
- I tried to dump the database from SNS, inside the database only the 16 friends exist, other 4xx friends no appeared in the database
- I have phoned samsung and they just request me to send them the phone. Their reply is quite inprofessional as they said if other facebook account is ok, that should be your account issue and saume generally can't help with facebook issue. But I am sure the phone is syncing with a samsung proxy instead of syncing to facebook directly.
I tried many things but nothing can fix this issue.
Ditto, I've tried many different things. Hard reset a few times as well and nothing. Reseated battery and put in a new sim. Perhaps maybe the order of things done is what works. I even tried to sync it before I created my google account. Anybody who has gotten this to work and remember what some of the first steps they did when they got their phone, input would be helpful to try and repeat your process.
if anyone can fix it please let me know how.
What firmware are you'll on? I had this problem with JG1. Flashed to JG5 and the problem's gone. But now my twitter contacts don't update. just two of them appear on my phone
I'm guessing there's a problem with the sync in our phones. I'm just learning to live with it
I have got a solution for this.
The problem is originated from the export error of facebook contact. Here is how I treat the problem:
1. Export your facebook contact using the facebook apps "Export Friends To CSV" (Google it and find the link, I cannot post the link)
2. After you have got the CSV, open it using Excel and check whether there are rows containing more than one contact. Apparently, there is error in the first friend contact info of these rows.
3. Remove those friends from your facebook contact (or ask your friends to fix their info).
4. Resync your Android contact with facebook.
This works for me. Hope this help.
Cheers.
jordenyt said:
I have got a solution for this.
The problem is originated from the export error of facebook contact. Here is how I treat the problem:
1. Export your facebook contact using the facebook apps "Export Friends To CSV" (Google it and find the link, I cannot post the link)
2. After you have got the CSV, open it using Excel and check whether there are rows containing more than one contact. Apparently, there is error in the first friend contact info of these rows.
3. Remove those friends from your facebook contact (or ask your friends to fix their info).
4. Resync your Android contact with facebook.
This works for me. Hope this help.
Cheers.
Click to expand...
Click to collapse
I can't find the row that contains more than one contact
edit: oh now i found, the problem is from the last contact that shown in my phone sort by UID from facebook.