HTC Vs Honesty and respect - 8125, K-JAM, P4300, MDA Vario General

i remember in December when i asked their customer service when will they release the next patch, and they told me sometimes in January, again in January i heard it has been postponed to mid january, then Begining of February, This time their CEO announced it will be released 23 Feb.?????? and of course we have passed it
i am just wondering are they aware of what they are doing???? do they know they are losing their creditably in delivering honest announcements.
K-Jam isn't very bad device but it has some issues like i have never seen before and of course i am using another phone with my K-Jam, since the K-Jam is temperory mentaly ill, and can't be trusted, i just regret paying this much for this overpriced thing while there are atleast three other competitors delivers much better devices in reasonable prices.
and since this will be my last device from HTC i hope i can find a reason to keep it alittle longer before i trade it in.

Dont you mean K-Jam people rather then HTC?
I dont think HTC support there phones they just build them.
The suppliers kajam / imate e.t.c have to test of fine tune there own roms.

sami3000 said:
i remember in December when i asked their customer service when will they release the next patch, and they told me sometimes in January, again in January i heard it has been postponed to mid january, then Begining of February, This time their CEO announced it will be released 23 Feb.?????? and of course we have passed it
i am just wondering are they aware of what they are doing???? do they know they are losing their creditably in delivering honest announcements.
Click to expand...
Click to collapse
Having worked for a large s/w firm for quite a time I would say that in their favour there's a lot of testing a validation to be done before they can release a ROM update (as the risk is thousands of users with no working phones) - and then once they are happy theyhave to release the ROM to qtek/i-mate etc to tweak for individual devices... and that can add to the delay while they test their tweaks have not broken it further ... as long as they (both HTC and the individual manufacturers) keep lines of communication open to keep our expectations under control I guess we can't complain too much...
sami3000 said:
K-Jam isn't very bad device but it has some issues like i have never seen before...
Click to expand...
Click to collapse
what sort of problems are you having? Have you posted them on ClubImate forums (and here etc) to help raise awareness to see if they're fixable?

K-Jam isn't very bad device but it has some issues like i have never seen before and of course i am using another phone with my K-Jam, since the K-Jam is temperory mentaly ill, and can't be trusted, i just regret paying this much for this overpriced thing while there are atleast three other competitors delivers much better devices in reasonable prices.
Click to expand...
Click to collapse
i'm using the kjam for about 6 months now & i can honestly say that there's a shortage of features rather than having issues/problems with it, it's true we still need some enhancements on the device, but in general i have everything i need from it.
i'm a big fan of sonyericsson myself, & before my kjam i had the sonyericsson mobiles for the past 6 years ad i was more than happy with it, but when the WM5 was released i found most of the problems with the previous HTC devices was gone, nobody can deny that. and the HTC is offering now a much better worth of money than before, you can't say otherwise, but maybe you have some problems with your device? try to find the solution for it, i had some defeculties myself when i fist had the device, but all was solved, and i got solutions mostly in this forum.
i received an email from imate support about releasing the new rom updates with the AKU2 & A2DP features on it, this is thier reply:
Dear Customer,
Thank you for your email. Regarding your query, please note that ROM upgrade for K-JAM, which will also include Messaging and Security Feature Pack (push support) for Windows Mobile 5.0 devices, is expected to make available in upcoming weeks. Your patience is highly appreciated.
Click to expand...
Click to collapse
let's hope it'sgonna be released soon.

BTW, I tried to scribble down any issues I have with the k-jam... the list is here
most of the issues are WM5 not K-Jam related, and I think some of them come from having got used to the ease with which my SE T610 fits my way of working (and the procession of SE-P900, Moto-A1000, LG-u81xx/u880 and Moto V3x that I use for work)

i probably over reacted a bit, this is my third device from Imate and i was quite happy with the previous two, i just expected this one to be the same, what bugs me a little is the performance of this device is not what i call excellent, and i was hopping for better,
as for the issues i am having, i don't think it can be fixed by a program or options. for example sometimes i get only one ring when someone is calling and sometimes it show my phone is off in the other end, the reminder's sound doesn't go off when i dismiss it so does the light for the reminder... etc...
of course not alot but it happens sometimes.
i am just disappointed with the promises, i just hope they don't give certain date unless they are positive they are going to meet it. that is the least you could do in the proffessional world :wink:

I agree... I think most of my disappointments are WM5 related rather than K-Jam... hopefully the (march?) ROM update will iron out a few little wrinkles.
I agree... they should be more certain before they release dates for ROM upgrades etc, or at the very least make sure they set expectations correctly by saying HTC expect to release in Jan, i-mate should release 2 months after that, and both HTC and/or i-mate to keep info on the (otherwise pretty useless) Club i-mate site to help manage our expectations

Related

Is it a good time to buy a Jam with Magneto coming soon?

Hey,
I know its the age old adage of "New devices always around the corner" but I'd really appreciate if you could help me with a buying decision.
I really love the I-mate Jam, it has all the features I need, and the lack of wireless is not a big deal as it hasn't really taken off that much in the UK yet, plus I will be out of my current contract this month.
But I have used a friend's O2 XDA IIs (I-Mate PDA-2K) and wasn't convinced about its useability/reliability as a phone. But on the other hand I would love to not have to carry about a pocket pc as well as a phone.
I guess when Magneto is launched, it will at least be a few months before the new devices come out, and even longer before UK networks adopt them. But I can't help but think that Magneto will improve the overall experience with these kind of devices.
So is it worth buying one now?
I guess you guys may be sick of this following question, so feel free not to answer it:
With the other HTC devices having had leaked upgrades in the past, and with the "alledged" existance of a leaked HTC Magician Magneto rom, do you think that there is a strong chance of a leaked final upgrade for the HTC Magician?
Despite its many needless problems, the Jam has been a success for HTC so its fair to say that HTC wil follow up with another device of this similar form factor ie "Jam 2". Magneto is definitley out this summer.
Xmas season is where all retailers make their money. Put two and two togehter and you are looking at a Jam 2 in November - it would have to be Magneto since no one would buy one with the current OS at that point. But I don't see a Jam 2 coming out before then. In fact, if the Jam continues to sell well, they may just hold off to spring. But I thnk they'd be smarter to build on the momentum they've got and release Jam 2 for Christmas gift season.
But its up to you really what its worth to you. As a Jam owner I think the device is full of pluses and minuses. If you dont NEED its PDA capabilities tthen you're best off waiting a couple of months, because honestly the phone portion of it is adequate at best, primitive at worst. If you just plain need one, well then you need one. If its that urgent, but the Jam now and recoup whatver you can by selling it when the Jam 2 comes out.
You cannot future proof any device. There will AWAYS be something around the corner to trump what you have in you hand. Just a fact.
Also may be worth your while to give a look at the newly announced Nokia Series 60 touchscreen phones (N90 N91 or whatever the model number is).
Thanks very much for the feedback and the votes.
I guess the thing that I have to bear in mind is that being in the UK, where the MDA compact has only just become available, although I imagine the I-Mate version has been around for a bit longer.
I really dont see there being an HTC Magician 2 been available in the time frame I intend to buy a phone. I mean at present it is just a rumour, and it seems to go like this.
Rumour to product launch = 2-3 months.
Product launch to general availability = 2-3 months.
Like you said christmas period, so this is not so much of a worry for me.
What would annoy me is if they continue to sell the HTC Magician BUT with Magneto, and arranging it so that there is no method of upgrading. Hopefully the chances of that happening are slim?
What does concern me is:
because honestly the phone portion of it is adequate at best, primitive at worst
Click to expand...
Click to collapse
I've had a look around the forums, it seems to be mostly hardware problems, and that the software problems are fixable, can you elaborate?
I mean I currently have a Motorola V600 which drives me mad; poor phonebook, buttons on the side which consistenly switch the phone from silent to loud whilst in my pocket, and a earspeaker which keeps coming loose.
I mean the main things I want to use it for are as an in car MP3 player & Sat Nav with tomtom bluetooth gps, calendar to store constantly changing uni timetables, and to do list. Pocket PC Phones look good for me for the above reasons and because I can track my monthly contract use.
And magneto isnt going to affect me that much for my purposes I think, as WMP10 comes installed on the Jam. But it does look like magneto will improve phone functionality, which is why I'm curious to know if it is bad at the moment?
It sounds to me like you have just about talked yourself into getting a new Magician. I have had mine for 6 months now. My old phone was a SonyEricsson P800, when I bought it it was THE phone (for my needs anyway). I dropped my P800 in the lake (no lie), even though I got it working again, I decided to look into a replacement because I didn't really trust it anymore. My Jam has been great. As for the complaints, well you know how people love to complain. I haven't found any real faults with my Jam except that it won't activate MS Voice Command from the wired headset (which my P800 did). I use mine to the maximum and it hasn't let me down. I have a good friend that has one also and he only has one third party program which is Small Menu and he couldn't be happier with his Qtek S100. So the Magician works well as just a phone PDA and for Power Users too.
I wouldn't expect the masses to be getting their hands on a Jam2 until January 2006, and of course if you are one of the first to get one you will pay pay pay, like I did for mine. My friend paid 200 pounds less for his Qtek by waiting 3 months. Like you said, there is always a new phone coming, but the Jam is a real breakthrough product.
remixme said:
What does concern me is:
because honestly the phone portion of it is adequate at best, primitive at worst
Click to expand...
Click to collapse
I've had a look around the forums, it seems to be mostly hardware problems, and that the software problems are fixable, can you elaborate?.....
.....And magneto isnt going to affect me that much for my purposes I think, as WMP10 comes installed on the Jam. But it does look like magneto will improve phone functionality, which is why I'm curious to know if it is bad at the moment?
Click to expand...
Click to collapse
Phonewise: Sound quality is not up to par. Most accept it because the device does so many other things in a small form factor. But it if was a pure phone with this level sound quality, I think many would toss it. I myself use a bluetooth headset to mitigate this problem. The "twaeks" don't really help - I'd sum it up as cheap hardware. Same goes for the camera BTW: 1.3MP should be a good simple camera but obvious cheap hardware is a letdown. My friends Nokia 6670 mades this Jam camera look stupid - and both are 1.3MP.
Phone software: Its okay, not stellar. Many buttons need to be resized for true thumb operation eg numbers, flight mode, message pop-ups. Its poor design if people have to pull out a stlus to navigate phone functions. Also text message ergonomics are very weak. Nothing I saw in Magneto really addressed these obvious problems.
So as I said, its probably the tidest physical sized PPC phone package and that is its plus. The tradeoff is the shortcuts (low-quality components) that were used to achieve the price point. HTC is not likely to change that and Ihave not seen anything in Magneto to address the OS shortcomings.
So honestly don't agonize too much. Just buy if you're buying. There is no magic bullet around the corner. When all is said and done, a Magneto powered Jam 2 probably only feature Wifi, 3g (or some similar thing) and larger ROM as its meaningful improvements. All the things that people like or dont like will be same on that device.
Thanks for all the feedback, I have gone ahead and ordered an MDA compact, on contract. For a good price. Just gonna wait till it gets here.

It has taken SE too long.....lost my custom

Rang my carphone warehouse earlier today (was expected 20th release date) , they have no stock, not sure when they just have the dummy. He checked direct stock to get an idea of how long it would be but he said CW had no stock what so ever.....at an estimate he said two weeks.
He said lots of people asking about the phone, and all SE keep doing is putting the release back...
I think SE must be having serious issues with this phone if they keep putting it back unannounced to the general public, worries me what the final version will be like.
I mean really SE get your act together, you gave the official release date as the 30th Septemeber, coming up to a month later and we're still waiting for when we can get our hands on this with no guarentee it will be the next two weeks. Really poor service if you ask me.
My contract is up on the 25th and I can't afford to wait any longer, so I'm now going to go order a touch diamond now on a 12 month contract (which i really like anyway)....So I hate to be a forum moaner, and just keep moaning and b***ng but SE you have lost your business from me unfortunately. I am aware I am just a number to you, and one in a million wanting this phone is nothing. But you see there is your problem, stop being so corporate and get more public and have better communication with your dealers and the general public.
Anyway 12 months is a short contract length, maybe by this time next year the Xperia will be released (I will more than likely still have to wait even then).....
I really am gutted I can't get one, but oh well the Diamond will do me mighty fine...
I know how you feel and sorry to see you be forced to another device but considering your circumstances, it's completely understandable.
The Touch Diamond is no slouch so enjoy it for what it's worth. As you said, I just wish SE would communicate the situation better with the die-hard customers. Business and marketing certainly can burst a products bubble as it's a fine line between hype and disappointment but it this case I think a formal press release coming clean on the situation might save some people from jumping ship.
Again, sorry to see another person forced away. Regardless, enjoy your new toy!
It's a shame really, as I was almost forced to do the same thing. My contract ran out a few days since.
Luckily enough i managed to get hold of a working xperia and im quite happy now until the retail version is out, when ill sell my modded proto and buy the retail version.
I agree totally with this thread. I was in the same situation, I simply loved this phone and SE would have now a totally new person, because I never owned a SE phone in my life and this would have been the first I liked, no, I loved! But I have to wait way to long... Now, ok I'm still waiting, but I'm waiting for the Touch HD, I think this phone will be available at the beginning of November here in Germany and although if the X1 would be available, too, sorry, I'm just very, very upset because of SEs delay, so I wont buy it. I know, I'm very emotional, but thats my way and if they dissapoint me soooo much, then I will choose the competitor, who is really great by the way Sony, you lost one person more, so in this thread already two! Shame on you!
Hang on guys, the SE X1 is definitely coming, so it's a only a matter of roundabout a view days... or whatever...
Of course you can buy some alternative crappy plastic thingies by now or you wait for the real thing of awesomeness - for me the choice is easy.
If it takes 2 more weeks then okay, if it takes a view weeks more, than it's still okay. The thing is: I have no alternative, all the rest on the market is not really worth a comparison, at least if it comes to my requirements.
So I really want this phone.
What I want hasn't been made I'd like a phone with a PXA930 800mhz processor with a Imageon Z460 3D graphics core (or equavalent), 256+ ram, and a hardware keyboard with windows 6.1 mobile.
Kloc said:
What I want hasn't been made I'd like a phone with a Xscale 800mhz processor with a Imageon Z460 3D graphics core (or equavalent), 256+ ram, and a hardware keyboard with windows 6.1 mobile.
Click to expand...
Click to collapse
Yeah, but imaginary devices take even longer for release - better focus on one that has been at least announced
foo said:
Yeah, but imaginary devices take even longer for release - better focus on one that has been at least announced
Click to expand...
Click to collapse
Very true. Just can't wait till they start offering High Performance phones like they do with Laptops/Desktops now a days. So you can go to a website and add what processor,case, ram, etc you want in your device and what OS you want and what bands you want and they ship it to you.
i must admit i was gung ho for the xperia and thru being starved of information i started reading about the HD. Now i've decided to wait until i can see them both but i'm pretty much in the Touch HD camp at the moment. Shame because this would have been my first keyboard phone. I'll either use my mobile or a BT keyboard when at work/desk/sat around!

Open letter to Sony Erricson - Discussion

Hello Guys,
I have been very happy reading itjes post in the beginning of semptember that he has gotten a official Xperia 6.5 kernel. I really got the hope that we will get an 6.5 update for the Xperia by Sony Erricson.
But yesterday I was shocked when I read the official blog of Xperia / Sony Erricson.
I thought I have bought a enterprise device with first-class service - its definitly what I paid for.
Thats why I would like to write an open letter to Sony Erricson with you to present them our point of view.
I will never buy a Sony Erricson device ever again if we don't get an official update and I am not going to buy a Software-Update for 800$ (X2).
The Xperia is not even one year on the market and we don't get anymore support ? I dont think that this is a enterprise service!
I would like to write the open letter HERE at xda to show them how many we are and that we are united here.Thats why I would like you to collect arguments here - and discuss.
Later (in a few days) I will collect all of your ideas and write the letter and publish it here where you can all sign it.
Greetings
SlowlyDead
I agree totally with all the aspect that you say. This situation has been discussed many times in this forum and others. I expect that all this ideas and opinion will serve to make SE think and restate it's plans. I told what I think about the 6.5 support a few weeks ago, there is a post here about it.
Best regards.
when i bought the x1 last November at no point did sony say or give the impression that they would update the os to 6.5.
the have done 2 firmware updates and there may be one more to come.
i think people should stop complaining as no other mobile phone company are giving free updates on a product that is a year old.
There are plenty of discussions already regarding SE but as we all love to moan and groan about them why not start a new thread just to give em some s**t.
My main concern at present is that as you say support for X1 stops and support for X2 starts, we wont be able to OFFICIALLY get any of the panels from X2 on our X1 or any of the additional software that comes with X2. So it seems the panels that are available now are all that will be available to the X1 and future ones are for X2 only.
I would like to see WM6.5 along with new panel manager and X2 panel downloads in an update available for the X1 OFFICIALY via SEUS. However im not too fussed about WM6.5 but would be a bonus.
We all are with you. We want 6.5 since the X1 could run it perfectly. Such a expensiv device gets such a bad supports. That's a shame!
Ganondolf said:
i think people should stop complaining as no other mobile phone company are giving free updates on a product that is a year old.
Click to expand...
Click to collapse
Apple still manages to update the first generatin iPhone after all this time...
1 - Your letter will achieve nothing.
2 - Write oit yoorself, no one else cares.
3 - Yes, SE's support and services are crap and yes we bought a high-end device for a premium price, but look at 4...
4 - SE never promised to give a free 6.5 update. Why should they? There is no logical reason. Some companies do it, but that is their decision and not mandatory act. SE is not one of them and X1 is not one of those phones. Deal with it.
They are not obliged to do it and they don't need to. Not happy? No one cares. No one will give you free stuff. Don't be a cheap ....... and buy your stuff. It feels much more gratifying believe me.
Do you expect the company that sold you your PC with Windows XP to provide you a free upgrade to Vista? Hahahahahha.
Think for a second. THINK!
Ganondolf said:
when i bought the x1 last November at no point did sony say or give the impression that they would update the os to 6.5.
the have done 2 firmware updates and there may be one more to come.
i think people should stop complaining as no other mobile phone company are giving free updates on a product that is a year old.
Click to expand...
Click to collapse
true, they didn't say anything about upgrading to 6.5 last year.
but since there are so many people complaining about no support after "1 year", i have to say: that's not true!
here in europe the x1 hit the market in september or early october 2008. it had firmware-problems and needed and got 2 updates. some bugs got fixed, some are still present and some were even built in! (x1-cam-videos playing fine in r1, laggy playback in r2 & r3!)
r3 came out when? april 2009? since then: nada. nothing. not even leaks like prior to the r3. this means that se stopped development for a device which cost 800,- euros (!) after only HALF A YEAR!!!
i think one has have every right to complain about that! and remember it when buying a new phone...
caliban2 said:
true, they didn't say anything about upgrading to 6.5 last year.
but since there are so many people complaining about no support after "1 year", i have to say: that's not true!
here in europe the x1 hit the market in september or early october 2008. it had firmware-problems and needed and got 2 updates. some bugs got fixed, some are still present and some were even built in! (x1-cam-videos playing fine in r1, laggy playback in r2 & r3!)
r3 came out when? april 2009? since then: nada. nothing. not even leaks like prior to the r3. this means that se stopped development for a device which cost 800,- euros (!) after only HALF A YEAR!!!
i think one has have every right to complain about that! and remember it when buying a new phone...
Click to expand...
Click to collapse
im in the uk and bought the phone on release, the start of november. the only country that got it before the uk was Sweden, they got it mid october.
i have had lots of phones from SE and other companies and its very rare SE ever give firmware updates but on the x1 they have given 2, which have sorted alot of the bugs and speed issues. now that the bugs and speed issues are sorted there has not been any need for another firmware update.
i spent £500 for the x1 and the only thing i am unhappy about is the cracking problem, it was the highest spec phone when it was released, the best looking and since release they have sorted all (most) the software problems.
what people are asking for is stuff (panel manager, panels, wm6.5) which people that bought the x1 are not titled to and if SE kept giving x1 users free stuff (like wm 6.5 which they have to pay license frees to give) they would go bust.
if u want the new stuff buy a x2 or wait till its leaked onto the forum.
Thanks for the support.
To some critic:
I think there is a huge difference between Windows and Windows mobile.
While Windows is the main OS in personal computer market and sold between 100 and 300 € Windows Mobile is not avaible to buy by the end costumer. Only producers can buy it for their products. Although Windows mobile cost just about 5-10 $ (rumors, we cant by sure about that but it has to be there somewere). I would not be that angry if Sony Erricson / Microsoft would give me the opportunity to buy Windows Mobile 6.5 for something about 10 € without losing warranty. The X2 has only a minimal improved hardware and the customs roms shows us that the X1 can run 6.5 fine - Where is our opporunity to upgrade ?
Therfore I totaly agree with caliban2.
And too orelsi:
To 1) we will see
To 2) I will write it but I want to write a letter we can all identify with and collect all arguments.
Greetings
SlowlyDead
Ganondolf said:
im in the uk and bought the phone on release, the start of november. the only country that got it before the uk was Sweden, they got it mid october.
i have had lots of phones from SE and other companies and its very rare SE ever give firmware updates but on the x1 they have given 2, which have sorted alot of the bugs and speed issues. now that the bugs and speed issues are sorted there has not been any need for another firmware update.
i spent £500 for the x1 and the only thing i am unhappy about is the cracking problem, it was the highest spec phone when it was released, the best looking and since release they have sorted all (most) the software problems.
what people are asking for is stuff (panel manager, panels, wm6.5) which people that bought the x1 are not titled to and if SE kept giving x1 users free stuff (like wm 6.5 which they have to pay license frees to give) they would go bust.
if u want the new stuff buy a x2 or wait till its leaked onto the forum.
Click to expand...
Click to collapse
jap, made a typo above - it started at 699,- here. does it matter if it started in the end of september or 2 weeks later in mid-october?
se still left the x1 in april, which is about a half year, give or take.
i'm not interested in the new stuff, the panels, some x2-games - i can get everything if i need here or on other sites.
but what i want:
the most pressing bugs fixed (vid-playback, stability, etc). i don't know how you can say everything is working smooth and fast now... i want the substructure to be fixed. i'm normally on custom roms, but yesterday i flashed the official r3, because i had to try something - it's still horrible! every late custom rom with x2-drivers and the leaked 6.5-kernel feels nearly twice as fast!
so, looking at how the x1 has positioned and looking at it's competitors, it's been a ripoff.
but let's not start a flamewar here. if you're happy and content - good for you. all i wanted to say is that se stopped developing/supporting the x1 after ~6 months, not a year as it's always said. (apart from fixing broken phones on warranty, which is something completly different)
se never promised 6.5 on the x1. They don't need or have to do it. Stop whining about losing something that you were never promised in the first place
hey orelsi, just curious:
is this the max font size on xda or does it get even bigger? you might change the colour to red and use underlines though, you know, so that really noone can miss your post.
caliban2 said:
jap, made a typo above - it started at 699,- here. does it matter if it started in the end of september or 2 weeks later in mid-october?
se still left the x1 in april, which is about a half year, give or take.
i'm not interested in the new stuff, the panels, some x2-games - i can get everything if i need here or on other sites.
but what i want:
the most pressing bugs fixed (vid-playback, stability, etc). i don't know how you can say everything is working smooth and fast now... i want the substructure to be fixed. i'm normally on custom roms, but yesterday i flashed the official r3, because i had to try something - it's still horrible! every late custom rom with x2-drivers and the leaked 6.5-kernel feels nearly twice as fast!
so, looking at how the x1 has positioned and looking at it's competitors, it's been a ripoff.
but let's not start a flamewar here. if you're happy and content - good for you. all i wanted to say is that se stopped developing/supporting the x1 after ~6 months, not a year as it's always said. (apart from fixing broken phones on warranty, which is something completly different)
Click to expand...
Click to collapse
Do I want a new update? I don't really care. Everything is as close to perfect as humanly possible. Sure, I wouldn't mind one or one thousand more, but...
Do I need a new updae? Not really. Reasons stated above.
The R3A fixed many of the bugs and issues woth stability, etc. Anything else can be fixed by simple tweaking.
The X1 is fast, smooth and bug free. I am happy with it and I'm quite hard to satisfy when it comes to technology.
SE's support sucks. Their attitude sucks.
BUT
They are notorious for not providing many updates to their phones, so the X1 had some luck in that area. SE's policy is ****ty at best, but it has been like that for years. If you don't like it, you shouldn't have gotten the X1. Buy something else in the future...
Slowly Dead, I agree with you even being a lawyer. Sure SE has no obligation, but for a device like the X1 support and updates should be something to go without saying. This is my first SE unit and if we do not get service, we will go with companies which offer services like HTC. The ability to upgrade with XDA -many thanks - is not an argument to benefit SE. Certain customary standards aplly to SE and if not kept, they are out.
We never said that SE promised us the update. All we say is that we like to see 6.5 on our phones and we ask SE to make that update so WE MIGHT CONSIDER A SE PHONE AGAIN!
If your x1 is perfect, do not dare to download 6.5 if it pops up, @orelsi
[email protected] said:
Slowly Dead, I agree with you even being a lawyer. Sure SE has no obligation, but for a device like the X1 support and updates should be something to go without saying. This is my first SE unit and if we do not get service, we will go with companies which offer services like HTC. The ability to upgrade with XDA -many thanks - is not an argument to benefit SE. Certain customary standards aplly to SE and if not kept, they are out.
Click to expand...
Click to collapse
They have provided 2 updates already. They fixed most of the problems and issues.
They DO NOT need to provide WinMo 6.5.....
Updating customer devices regularly to fix problems - mandatory.
Upgrading customers devices with newer OS (never promised or hinted when the sell was made) - NOT mandatory.
Want a newer OS? Buy a new device, because bno one promised you and upgrade. No one will do it just because you want it..... If wishes were pennies......
oTToToTenTanz said:
We never said that SE promised us the update. All we say is that we like to see 6.5 on our phones and we ask SE to make that update so WE MIGHT CONSIDER A SE PHONE AGAIN!
If your x1 is perfect, do not dare to download 6.5 if it pops up, @orelsi
Click to expand...
Click to collapse
You - We want 6.5
SE - Why should we give it to you?
You - We paid a premium price for the X1!
SE - Yes you did and we gave you an OS with it didn't we?
You - Yes, but it was 6.1.
SE - Then you should have waited another year for 6.5.
You - But...
SE - Do you expect to get the new X2 for free, because you paid a lot of money for the X1?
You - Well, no, but...
SE - IT IS THE SAME THING!!!!!!!! Thank you and have a nice day .
You can't blackmail them to give you something for free lol. You are free to choose any other product on the market, if you don't like SE's.
What makes you come back to a company for another purchase?
1 - Nice product. Is the X1 a nice product? Yes.
2 - Quality support. Do we have this? Nope, but we got more updates than most SE phones...
3 - Free stuff? Nope... That company would go bankrupt.
I wouldn't download 6.5, because and don't like it at the moment. By the time I need it and it's bug free, It would be time for to get a new phone and that phone will have it pre-installed...
[email protected] said:
Slowly Dead, I agree with you even being a lawyer. Sure SE has no obligation, but for a device like the X1 support and updates should be something to go without saying. This is my first SE unit and if we do not get service, we will go with companies which offer services like HTC. The ability to upgrade with XDA -many thanks - is not an argument to benefit SE. Certain customary standards aplly to SE and if not kept, they are out.
Click to expand...
Click to collapse
HTC is not really better!
The TouchHD, which is also one year old, will not have WM6.5 update
oTToToTenTanz said:
We never said that SE promised us the update. All we say is that we like to see 6.5 on our phones and we ask SE to make that update so WE MIGHT CONSIDER A SE PHONE AGAIN!
If your x1 is perfect, do not dare to download 6.5 if it pops up, @orelsi
Click to expand...
Click to collapse
if orelsi wanted a 6.5 rom he would of downloaded a custom one a long time ago.

UPDATED: Vodafone ARE pulling the handset from their product line!

Hi Guys,
This is all getting very interesting. Firstly let me state that i have an HD2 so this isnt one of those threads complaining about not getting one etc etc...
Mine has no issues whatsoever. The only problem i had was with the camera and this has been fixed completely by todays release of a camera update.
So... i have just read on the Vodafone forums that Vodafone will no longer be stocking the HD2!!!! This little snippet of info was posted by an official Vodafone rep.
I am now hearing similar stories from T-Mobile.
Is anyone here in know about whats going on? loads of rumours flying around at the moment....
http://forum.vodafone.co.uk/index.php?showtopic=44113
MasterTP said:
http://forum.vodafone.co.uk/index.php?showtopic=44113
Click to expand...
Click to collapse
nice one mate.... thats cleared that up!
shame though... i was up for a bit of drama!!
oh dear... seems its not over... the post above was written yesterday whereas the following was posted TODAY by vodafone:
Hi guys,
Just to clarify, Vodafone stores are no longer stocking the HD2.
There is limited stock online, however once this has gone, there won’t be any further coming into stock.
All the best,
Jenny
eForum Team
check this thread: http://forum.vodafone.co.uk/index.php?showtopic=44210
lol this happens every time a new handset comes out.
Operator A says 'we don't have any as it's been recalled/firmware update/whatever' so you don't go running off to operator B.
I'd be amazed if this is being withdrawn from any supplier.
I'll believe what HTC (and common sense) is saying though..
im on the edge of my seat waiting to see what happens next tbh...
We should see an update from Vodafone posted soon in the thread i linked above.
Ok... its official... they've pulled it!!!!!
Hello everyone,
As promised, here's our update:
We won't be re-stocking the HTC HD2 for general consumer sales once our current devices sell out. There's been a great deal of interest since we made the HTC HD2 available to buy in November and our initial supply quickly sold out. With subsequent deliveries of stock we've prioritised the fulfilment of back orders for the device.[/size] Given the wide and expanding range of smartphones available to Vodafone customers, including the iPhone in early 2010, we're confident that we continue to offer the broadest range of devices to our customers, more details of which can be found at http://shop.vodafone.co.uk/shop/mobile-phones/all-phones
Kind regards,
Tom
eForum Team
Official Vodafone thread with this announcement here:
http://forum.vodafone.co.uk/index.php?showtopic=43677
Praise the lord for o2
seems a very stupid decision on vodafone's part, especially as the official comment they seem to be giving to press is that there is no room for the HD2 amongst their current and future smartphone lineup. Surely they would have known what handsets they have and will be getting soon, they should never have sold the HD2 if they were going to stop selling it after a few weeks.
Glad I got mine when I did. But this is a terrible move by Vodafone. Why stop selling one of the best current smartphones on the market less than a month after you introduce it!
madindehead said:
Glad I got mine when I did. But this is a terrible move by Vodafone. Why stop selling one of the best current smartphones on the market less than a month after you introduce it!
Click to expand...
Click to collapse
...because it's pretty much a crock for the average user? Can't send SMS without problems, quality of calls audio chronically bad, almost impossible to type on due to the crappy keyboard and Win Mob is generally a nightmare for all but the most techy of people??
sunking101 said:
...because it's pretty much a crock for the average user? Can't send SMS without problems, quality of calls audio chronically bad, almost impossible to type on due to the crappy keyboard and Win Mob is generally a nightmare for all but the most techy of people??
Click to expand...
Click to collapse
Just spoken to a guy at Vodafone over the phone about this. He said this was the first he had heard about it. He also told me, that compared to all other phones, the people who phoned about problems on HTC phones was a LOT smaller than the list of people who phoned with problems on other ones.
And sorry sunking101, but have you used the HD2 for a prolonged period of time. The keyboard only takes some getting used to, because of the capacitive screen. Windows Mobile is NOT a nightmare to use. This is just a lot of crap spouted by review sites, tech blogs and Android and iPhone OS users.
Sure, it has some flaws. But most of these can be fixed. And Windows Mobile gives a LOT more functionality, which I think is worth a bit of getting used to.
mndl632 said:
seems a very stupid decision on vodafone's part, especially as the official comment they seem to be giving to press is that there is no room for the HD2 amongst their current and future smartphone lineup. Surely they would have known what handsets they have and will be getting soon, they should never have sold the HD2 if they were going to stop selling it after a few weeks.
Click to expand...
Click to collapse
That's probably down to poor market research lol - they've obviously planned on the iphone selling like hot cakes when they get them and have totally overlooked the possibility of the HD2 flying off the shelves... my guess is that they have pre-ordered absolute tons of iphones that they'll have no chance of flogging if many of their customers get an HD2.
I have to say that I got one from them and that apart from the camera issue (obviously now fixed) I have none of the other major problems (touch wood it stays that way! ) - sms are fine, call quality is fine, keyboard is fine.
madindehead said:
Just spoken to a guy at Vodafone over the phone about this. He said this was the first he had heard about it. He also told me, that compared to all other phones, the people who phoned about problems on HTC phones was a LOT smaller than the list of people who phoned with problems on other ones.
And sorry sunking101, but have you used the HD2 for a prolonged period of time. The keyboard only takes some getting used to, because of the capacitive screen. Windows Mobile is NOT a nightmare to use. This is just a lot of crap spouted by review sites, tech blogs and Android and iPhone OS users.
Sure, it has some flaws. But most of these can be fixed. And Windows Mobile gives a LOT more functionality, which I think is worth a bit of getting used to.
Click to expand...
Click to collapse
I've used it for around 2 weeks now and the keyboard is horrendous. There are certain features that I absolutely love - the screen for one, internet browsing, the decent You Tube app and internet sharing but the basic features of a mobile phone seem to have been forgotten by HTC. This phone is awful for calls (terribly loud even on the lowest volume setting and distorted, crackly audio), awful for texting (nasty keyboard, delays with SMS sending and receiving, plus occasionally texts going to the wrong person!!!) and the calendar is poor. The camera is ok in my book, as is the size of the device. It's just the basics it gets wrong and ultimately they're the most important for most users.
Fair enough mate. I personally, have had zero issues with call quality or texting. Sometimes a hard reset can fix those issues =p
The keyboard simply need getting used to.
To be honest I smell a rat here, I have had an HD2 now for about 4 week and it has been fine in fact it’s the best phone I have ever used. No problems at all.
I followed the HD2 for months on loads of forums and there seems to be a small but very vocal number of people going on about how god awful the phone is, how is has major problems and is a waste of time and money. Most of these posters are new to the forums that they post in and almost seem to have joined to have a go at the HD2. (sunking101 Join Date: Nov 2009)
http://forum.xda-developers.com/showthread.php?t=583618
Now I know it’s not perfect and will have faults but to be honest I have seem this so often that I am starting to think it’s a campaign to put people off the HD2. This story seem to me to be more of the same, I find it hard to believe that Vodafone would go the trouble to test and clear the phone for it network only to stock it for what two weeks?
sunking101 said:
I've used it for around 2 weeks now and the keyboard is horrendous. There are certain features that I absolutely love - the screen for one, internet browsing, the decent You Tube app and internet sharing but the basic features of a mobile phone seem to have been forgotten by HTC. This phone is awful for calls (terribly loud even on the lowest volume setting and distorted, crackly audio), awful for texting (nasty keyboard, delays with SMS sending and receiving, plus occasionally texts going to the wrong person!!!) and the calendar is poor. The camera is ok in my book, as is the size of the device. It's just the basics it gets wrong and ultimately they're the most important for most users.
Click to expand...
Click to collapse
Two weeks and we've all had to put up with your trolling every step of the way. Given that nobody else seems to be suffering from all the problems that you are it's pretty safe to assume that you are the problem, not the phone. I'd recommend that you replace your HD2 with something simple like a Motorola RAZR that you won't find too confusing.
Audio Oblivion said:
Ok... its official... they've pulled it!!!!!
Hello everyone,
As promised, here's our update:
We won't be re-stocking the HTC HD2 for general consumer sales once our current devices sell out. There's been a great deal of interest since we made the HTC HD2 available to buy in November and our initial supply quickly sold out. With subsequent deliveries of stock we've prioritised the fulfilment of back orders for the device.[/size] Given the wide and expanding range of smartphones available to Vodafone customers, including the iPhone in early 2010, we're confident that we continue to offer the broadest range of devices to our customers, more details of which can be found at http://shop.vodafone.co.uk/shop/mobile-phones/all-phones
Kind regards,
Tom
eForum Team
Official Vodafone thread with this announcement here:
http://forum.vodafone.co.uk/index.php?showtopic=43677
Click to expand...
Click to collapse
Hmmm actually just noticed the bit that says "general consumer sales" so it could be that it's going to be for business sales only?
Isadora said:
That's probably down to poor market research lol - they've obviously planned on the iphone selling like hot cakes when they get them and have totally overlooked the possibility of the HD2 flying off the shelves... my guess is that they have pre-ordered absolute tons of iphones that they'll have no chance of flogging if many of their customers get an HD2.
I have to say that I got one from them and that apart from the camera issue (obviously now fixed) I have none of the other major problems (touch wood it stays that way! ) - sms are fine, call quality is fine, keyboard is fine.
Click to expand...
Click to collapse
No doubt the iphone will sell quite well when it does come out on vodafone but in the store i work at for o2 we've had more people over the last couple of weeks ask about the hd2 then any other phone, so vodafone could lose quite a few customers who wanted the hd2 over an iphone as a result of this decision

Finally...some good news

Hello fellow DVP owners, I've been following all the issues we've had pretty closely and stalking DellCares twitter quite a bit. I know everyone has been focused alot on the issues with it but this is the first official word we've had that Dell is looking to address some of the issues.
emed795 Hi Erik, just wanted to let you know that DVP memory and other issues to be addressed in future sw update. No ETA yet. Thanks, AB 6:00 PM Jan 13th via CoTweet
im_thatoneguy Software update for DVP camera in progress, no ETA on it yet. Let us know how troubleshooting steps worked for you. SV 5:39 PM Jan 6th via CoTweet
Hopefully WiFi is also included in this update........
Saw the Twitter post. Hmm, well, another promise. Hope they do something. Of course, we'll have to go through the long, long wait, but this sort of goes with Dell's MO--problems addressed (in part) in the future. At least in my experience with them. It'd be nice to avoid problems at the get-go, but as they say, "Remaking the world, now that is folly."
At least they're not being adamantly silent about it.
Too little too late and still no mention of an international release. I've given up on that phone and everyone should at least until MWC. There are alternatives if you can't wait and if you can there will be stuff at MWC.
Peew971 said:
Too little too late and still no mention of an international release. I've given up on that phone and everyone should at least until MWC. There are alternatives if you can't wait and if you can there will be stuff at MWC.
Click to expand...
Click to collapse
The phone works fine for me, can even use wifi with a workaround so I'm quite happy with it. With the DVP being one of only 2 options for T-Mobile US users there really isnt much of a choice if you want a WP7 phone. You guys in Europe have more options to choose from, but if the issues are resovled it will be one of the best WP7 devices. And again MWC may bring new devices but I doubt they will be US bound so again the DVP still looks like a good buy to me. Even the camera can be made to produce good pictures with some adjustment of the settings, so this update will definitely be a plus.
efjay said:
The phone works fine for me, can even use wifi with a workaround so I'm quite happy with it. With the DVP being one of only 2 options for T-Mobile US users there really isnt much of a choice if you want a WP7 phone. You guys in Europe have more options to choose from, but if the issues are resovled it will be one of the best WP7 devices. And again MWC may bring new devices but I doubt they will be US bound so again the DVP still looks like a good buy to me. Even the camera can be made to produce good pictures with some adjustment of the settings, so this update will definitely be a plus.
Click to expand...
Click to collapse
What has the tech world come to when we pay for a premium product and we are forced to accept work arounds to get it to work. I understand that some fixes are always needed but most are usually software related (WP7 being new) but this device seems to have more issues that are directly related to the unit itself.
I have to say every time I hold one I am drawn to it but I have a hard time with a unit that costs this much and has these kinds of issues.
I hope that Dell can get the fixes out there quick so that we can get more of these in people's hands.
gshocker said:
What has the tech world come to when we pay for a premium product and we are forced to accept work arounds to get it to work. I understand that some fixes are always needed but most are usually software related (WP7 being new) but this device seems to have more issues that are directly related to the unit itself.
I have to say every time I hold one I am drawn to it but I have a hard time with a unit that costs this much and has these kinds of issues.
I hope that Dell can get the fixes out there quick so that we can get more of these in people's hands.
Click to expand...
Click to collapse
I understand your point but is there a perfect device? Even the phone to rule all phones (iphone) has issues (bumper anyone?), the WP7 OS itself has a reproducable bug on every handset with the MP crashing, yet we still use it. Problem with the Dell was the high expectations of the device since it was first leaked, then we had to deal with the release delays, shipping issues, virtually no communication from Dell and then after finally getting the device bugs that affected what could be considered fundamental functions. Probably led many to either give up and purchase something else or return it after receiving it and feeling it didnt live up to the expectation.
However the fact that I am happy to use a workaround does not mean I have accepted the faults and overlook them, I and others have contacted Dell and told them about the issues and as any decent company would they have responded with an upcoming fix (more than we can say for HTC and the pink camera bug on the HD7). This is what I would expect of any company and since Dell has responded I'm OK with a workaround till the fix is released. If there was another bug free device available to me I would have switched to that, but there isnt on my carrier so I still use it as I personally have no other option on T-Mo US. This whole saga could have gone better and will obviously be a factor in any future decision about purchasing a Dell smartphone but for now I feel satisfied with the choice I made, all things considered.
I think I am willing to be a bit more forgiving, given that I used to be a Software Developer. I understand the qualms of getting bugs fixed ASAP, but the SDLC doesn't allow it all the time. I am also willing to cut Dell some slack because the guys in the Mobility team have been awesome. Sure, customer service at Dell, as a whole, sucks monkey balls, but once they have you transferred to the right team, they're quite helpful. I think a huge issue for a lot of people is that they don't like talking to people from India, and then that's where all the bashing starts. I guess it depends on your tolerance level?!
If it is a concession, I spoke to someone in the Mobility team yesterday evening and they confirmed that these issues (camera, bluetooth, WiFi, etc.) are known and have been escalated. She did not know about how soon the update would roll out.
I think if they continue to communicate with us early adopters and roll out a software update to address some of these core issues, they'll at least have one happy camper on their side.
I am pretty patient with my devices these days, and with purchasing a first gen device (from a company with little experience in mobile) I am even more forgiving. Worst case scenario, I sell the phone and buy something else, lesson learned. From my experience with Dell (currently and past) they get fixes out, it just takes some time.
I won't be making any of those decisions on this phone until we see the issues with memory and camera fixed (WiFi is much less of an issue for me because I'm in a "4G" zone.) For now, I love the form factor, and I get more questions and "wow's" than anyone else when they see me pull the thing out with the giant DELL logo on the back (teh sex).
I'm generally happy; I have very few problems. The worst one was Monday the phone locked up while charging overnight so my alarm didn't go off.
I'm much more irritated by Dell's almost total silence on what issues they're aware of, which are being investigated, etc, etc. Heck, the twitter feed is the only confirmation we have that they even consider the RAM reports from the WP7 API an issue to investigate!
Still, the device is very responsive and performs very well as I suck its battery dry on Xbox Live, so I'll hang on to it and wait patiently for updates.
Thanks for pestering Dell for us!
efjay said:
The phone works fine for me, can even use wifi with a workaround so I'm quite happy with it.
Click to expand...
Click to collapse
can you describe the workaround and what it fixes for you?
xthing said:
can you describe the workaround and what it fixes for you?
Click to expand...
Click to collapse
I disable 3G in the Cellular settings, but I have had 1 crash with that turned off so it may not be a consistent fix.
That just made my week. Hopefully it comes soon.
efjay, I've been trying your workaround and I think it's working. Thank you!
Saitek009 said:
That just made my week. Hopefully it comes soon.
efjay, I've been trying your workaround and I think it's working. Thank you!
Click to expand...
Click to collapse
Good to hear, don't know why it doesn't work for me anymore but hopefully Dell's fix won't be long.

Categories

Resources