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anyone on data 5 able to get voice calls ( in or out)
website http://www.o2.co.uk/business/tariffs/datatariffs/0,,203,00.html confirms they should be available , but o2 helpline say not + not responded to my last 2 emails
bump ?
Colinc,
I have managed this. But I had to send my query via the email option. When I tried the call centre the CS person told me it was only possible to add voice calls to business user accounts not personal. I sent query by email from the 02 web site, which goes to an off-shore CS dept i think, and they activated voice calls (I did upgrade to Data 36 as well at the same time).
I take it you have a voice plan as well as the Data5?
"O2 Data 5
(With voice calling plan or as Data Only)"
Sean, no the voice calls are at the business Pay as You Go rate, see this at the O2 web site: http://www.o2.co.uk/productsservices/mobileweb/tariffs/0,,141,00.html
See the details for Data5
see what you meen but it seems that o2 have at least 3 different Data5 tariffs, The one I have been quoted (and used) is £8 plus vat and is available as a bolt on to a monthly call tariff.
http://www.o2.co.uk/business/tariffs/datatariffs/0,,203,00.html
:lol:
sean, but if yu click the "data tariff" ink at bottom of that page you get
http://flash.o2.co.uk/business/tariffs/pdfs/DataTariffs_PriceList_1stOct2004.pdf
wich states includes the £8 pm data tariff - which I have as a standalone ( not bolt on)
"Voice calls per minute (when data tariffs are taken as a standalone tariff)
UK fixed-line numbers, O2 mobiles and other UK network mobiles 21.28p anytime"
so I should be able to use for voice , albeit at 21p pm "pay as I use"
whats the point of an "all in one machine - if I have to swap sims
been 14 days ... 3 emails ( ignored)
2 calls , - "can't do" well data specialist ageed yes... put me thro' to c/s who said NO.. then cut me ff
1 complaint letter
O2 t&c says they resolve mistakes within 7 days or I can cancel contract!! penalty free, trouble is not keen on them registering a non payment on my credit file, so might have to try and invoice them , follow thro' C Courts if need me
See what you meen, Ive never tried to use the Dat5 the way you do, so unfortunately cant help. What I do know is that when it comes to O2's data tariffs or mobile web most O2 staff havnt got a clue, I'm thinkin goin with a different provider when my contract is up.
Thank you for contacting O2 Customer Service.
I am sorry for any inconvenience that may have been caused.
As you are on the O2 Data only tariff, you will not be able to make and receive voice calls.
You need to contact the shop, where you were informed that you would be able to make and receive calls on this tariff. They will help you further.
If you need further information about this matter, please reply to this email.
**********
Just got the above response from 02 after my second email.
I went into the shop in the first place and the guy just told me to get in touch with customer services. I cant complain too loudly because I want to keep the exec and so cant threaten to cancel as I dont want to, but I would like voice calls.
Any ideas ?
Does anyone have a solution to get O2 to let me have voice calls on this tarrif ?
someone said they had got the voice on a payg type rate on top if this tariff. i wonder if they're being sneaky since you (we) got our execs cheap?
jus leave the sim in a drawer, its really no use, u only got it for the phone anyway
i got 5 of them, im looking to pay them off when my trade-in cheques come through, then just pay off remaining line rental and be done with it.
When I got the deal they asked me whether I wanted voice enabled on the sim. I said 'as long as it doesn't cost anything'. Not tried it (using my other o2 contract SIM) but assume it does work.
Yeah may just bin the sim. Is there no chance I could change it to a £9 ish voice plan in 6 months time ?
the data tarriff is 'data only' but you can get voice calls on it.
it will be charged at basically 25p per min at alll times. you need to get in touch with cust serv to activate it. the sales advisor told me this and also a little section on my first bill said the same.
i too tokk this offer but i have an orange contract anyway and got this deal purely as an investment as i already have an exec!!
i would do what the others have done... put the sim in a drawer and forget about it for 11 months then reing cust serv to terminate contract and pay jjust the £9.40 a month!!!!
cheers
l6cum said:
the data tarriff is 'data only' but you can get voice calls on it.
it will be charged at basically 25p per min at alll times. you need to get in touch with cust serv to activate it. the sales advisor told me this and also a little section on my first bill said the same.
i too tokk this offer but i have an orange contract anyway and got this deal purely as an investment as i already have an exec!!
i would do what the others have done... put the sim in a drawer and forget about it for 11 months then reing cust serv to terminate contract and pay jjust the £9.40 a month!!!!
cheers
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Click to collapse
Thats the thing though, customer services are saying I cant have voice calls on the data5 plan as per their reply quoted in my original post. Why let some have it on and tell others no ?
all customer service depts. employ an EU regulated quota of imbecilic monkeys. just keep trying...one will be able to read eventually.
As mentioned elsewhere I had to move to the Data36 tariff before I could have voice calls activated. If you go from a voice tariff to Data5 you might find you do have both!
If they dont want to switch them on thats up to them. I aint all that bothered. I just emailed them and said thats fine I will use my voda sim I only wanted the phone anyhow.
Hey Guys. I have the same problem. It says on 02's website http://www.o2.co.uk/productsservices/mobileweb/tariffs/ that voice calls can be made. I ended up speaking to someone at customer services for 25 mins just getting annoyed because even though I pointed this out to them they were still not accepting this. I mentioned False Advertising on their website and as such I should in the next few days be able to make voice calls. So whoever you speak to, just point them to the address above and they should allow voice calls.
Good Luck to all
Euan Henderson
Well voice calls can be made as well as received on data tariffs. However, there is a slight glitch. There are two basic tariffs - One that allows calls and the other that doesn't.
You cannot make calls unless you shift to the one that allows voice calls. You will have better luck getting this done if you talk to the Business customer services.
So neither is false. You can make calls as the website says. However, you need to purchase the right tariff. The one you can make calls with is called the o2 data centric.
Next time you call CS ask to speak to the Business CS (they will either direct your call or give you a number to call). Ask them to change your tariff to o2 Data Centric. That should solve your problems.
The CS at o2 is crap and just too arrogant. They have no knowledge about things and no manners at all. So much for - "Welcome to the o2 UK based Customer Service centre". Even 3 CS is a lot better.
Yes, you can also change to a complete voice tariff after 6 months if you so desire but it has to be from one of the then prevelant voice tariffs. I think there is none for £9 even today. Minimum i guess is £19.
Good luck with getting your tariffs changed. Hopefully, this information comes useful. Please leave feedback for the benefits of others.
themez2004 said:
Hey Guys. I have the same problem. It says on 02's website http://www.o2.co.uk/productsservices/mobileweb/tariffs/ that voice calls can be made. I ended up speaking to someone at customer services for 25 mins just getting annoyed because even though I pointed this out to them they were still not accepting this. I mentioned False Advertising on their website and as such I should in the next few days be able to make voice calls. So whoever you speak to, just point them to the address above and they should allow voice calls.
Good Luck to all
Euan Henderson
Click to expand...
Click to collapse
Have now sent a copy of this to the person who was dealing with me via email. Cant see how they can refuse to do it now. Will let you know how I get on.
hello
i can make voice calls and i am on data 5 centric, good thing is that for me it costs the same £9.40 per month inc VAT, the slaes guy that i bought the phone from must have activated for me whilst i was quizzing him about it!
so if u switch to data 5 centric it shouldn't cost you extrra at all, because all that will happen is your call charegs are at 25p per min all time ie the PAYG rate.
thanks
has anybody been able to change from data 5 to data 5 centric via CS then? I might give this a go if I have the time over the next few days....
No, it is not possible to transfer from data 5 to data 5 centric. I tried this and didn't get anywhere. Eventually i spoke to some advisor who told me i had to go to the shop i bought it from,(within 14 days) and cancel the contract and sign up again (this time with centric). A lot of hassle but definitely worth it.
Good luck
Euan
Did you talk to the Business Customer services?
The data tariffs are business tariffs and CS don't have a clue about them. (Ofcourse even otherwise they are clueless.) They can do nothing. You need to talk to business CS. They should be able to help you out.
I work in o2 business customer service and have just read this thread wondering what all the bull**** replies you've had from o2.
To clarify, you CAN move from 'Data 5 Data Only' to 'Data 5 Data Centric'
I would do this for you but it is not allowed for me to just change accounts without completing a security check.
like mentioned earlier, just explain to business customer service that the people in personal c/s dont know what they're talking about and you need moving to data centric.
jp
Thnx JP, tht'll solve problems for a lot many users.
Hello,
It's been about a year since I purchased my O2 XDA Exec from O2 and my contract is soon expiring. I am not a business customer, I simply want access to the internet to manage my website, stay in contact through email and using the internet for general purpose, such as reading news.
In advance, please forgive me as I am quite a newbie in the phone area when it comes to things like services and sim cards.
I am currently paying around £40/m for my O2 XDA Exec and Data Max (120mb). It seems now, that O2 have removed data tarrifs completely from non-business users. Previously only the bottom 3 were available, now they are all business only.
My main problem stems from the fact I don't use my exec for the internet often as I usually have some other access to the internet at home or at work or a dialup line. However, when I am away from home and work, I use the internet an awful lot (thus a tiny 5mb plan or so wouldn't be enough) and for things such as Logmein (eats up megabytes).
This leads me to wonder what my best option would be. Is there any general non-business options open to people with a lower monthly cost than £40/m but with more than a tiny bit of data (20mb+, ideally 75mb+).
Which leads into my second question - is there any way I can use any of these services on my XDA exec, or will I have to buy a new phone? From what I have read, I understand you can buy a different sim card and put it in the phone and use that service instead.
What looks the most perfect for me, is T-Mobile. T-Mobile seem to have very good internet data plans, and they seem to acknowledge that non-business customers actually do want access to the internet and not just a tiny amount of data. Their Web 'n' walk Plus (12) for £29 a month for unlimited access and allowing laptop access. They also seem to have a service where you pay £1 and then get internet access for the day. This would be even more perfect for me, where I need lots of internet in one go, but then no usage for other times.
My next question would be, do I stand any change of using either of these services with my XDA Exec, and if so, how could I go about doing it? I have done my best to search for details, but have found conflicting reports and a lack of details about how to go about doing these things, especially for a newbie like me lacking in knowledge in this area.
I would really appreciate any help anyone could provide,
Thanks in advance
Firstly, I assume that your Exec is unlocked and that you can use any sim in it. AFAIK, all O2 Execs came unlocked, but it might be worth trying a friend's sim in yours first. If not unlocked, I would guess there is an unlock tool somewhere on this forum - haven't looked myself as haven't needed to! Otherwise, there is no reason not to use your Exec on another network - mine is on t-mobile.
Secondly, and somebody may be able to offer advice on this, Three also offer decent unlimited data services but as far as I can see they don't offer sim-only pay monthly deals.
What you don't say is if you use your exec for voice calls at all and how much. On the (big) assumption that voice is not important to you, t-mobile offer two options:
1) pay monthly sim-only - £7.50 gives you 50 mins voice per month per month (15p per minute). You can then add the £7.50 web'n'walk option (unlimited data, but no modem, voip or streaming use). I have read elsewhere that it can be problematic getting this package from sales but I am using it myself so persevere! I assume you can also add the web'n'walk plus instead.
2) Pay as you go sim - 12p per minute plus 0.73p per KB, capped at £1 per day but the t&cs seem to say no modem use so may not be for you.
If you really don't want data approaching 1GB per month as offered by t-mobile, Vodafone's deals may be better - don't have much knowledge of them but they offer 15MB per day for £1 on PAYG (although it seems that it is £1 for the 0.5MB and then free to 15MB, so it may be more expensive than t-mobile - haven't done the maths), or 120MB for £7.50 per month if you're on a sim-only pay monthly contract. They offer 150 mins and 500 texts for £20 per month so this is a marginally better deal than t-mobile if you want to use the Exec for voice. Also, reading the t&cs, they don't seem to preclude modem use as with the basic web'n'walk. Someone may correct me on this.
I did (almost) exactly the same thing when switching from Orange - went onto one of T-Mobiles 'Relax' packages (combined calls and texts) plus web 'n' walk unlimited internet, and I only pay £27.50 a month now and tend to use the internet a lot. I also got a free Nokia 6233 as well, but put a payg sim in this instead and put the contract sim in my uni...
As far as configuration goes, once you join T-Mobile, you can register on their website, which allows you to access an interactive manual for your device - mine was initially set to the Nokia, but you can change it to the MDA Pro (same as the exec) and it then explains, very clearly, what you need to do to configure gprs/3g connections, etc.
One word of warning though, gsm internet access (which is set up to dial a number) is not included in web 'n' walk, so if you use activesync to sync outlook mails and a gprs/3g connection is not available, it can potentially dial up a gsm connection and stick lots of call charges on your account. This happened to me, and about £150 of extra charges were put on my bill - I managed to get them removed and now I don't have a gsm internet account set up on my uni so it doesn't happen again.
Hope this helps.
good info.
I ll do the same.
O2 is not that good for internet. but good for minutes
T mobile internet is cheap.
I moved to three not so long ago.
I'm not sure if the offer is still there but i'm currently paying:
£17.50 line rental
£10.00 X-Series
£27.50 a month total.
I chose the worst phone(dont use it (LG U300)) from their tarrif to give me 18 months half price line rental. Gives me:
300mins
1000txts
£5 downloads a month
50 video mins
25 MMS
X-Series Gold gives me:
Slingbox & Orb usage (80 hours a month (about 2 hrs a day))
5000 Skype minutes a month
Unlimited MSN Messenger
Unlimited Internet (1 gig before they start throttling)
Signed up for X-Series gold for 12 months (in shop) and they give you a free slingbox (worth about £140) not bad at all!!
Pretty damn good deal. I must say I love three, not had any issues at all.
You can also get x-series silver which is without the orb & sling stuff for £5 a month.
I doubt you'll get a better deal from another mobile provider. The slingbox is just sick, watch your sky tv on the move, i've not tried it yet as it will involve some additional networking but I can't wait!!
worth a look...
Thanks a lot for all the replies, some really useful information and I very much appreciate it. I apolpogise for the lateness of my reply but unfortunately I have been inundated with work which has put me back looking into this.
What seems to be the most perfect for me, is this plan from the T-Mobile site:
http://www.t-mobile.co.uk/services/mobile-internet/on-your-phone-and-laptop/
Web'n'walk Plus for £12.50/month on top of your voice plan
It says you can use it on your laptop and on your phone, and includes the data allowance (but no VOIP).
However, I'm still a little unclear - would it be possible to get a sim card (withouta phone) for this plan from T-Mobile as it doesn't seem possible from the site? If so, would I get the sim card, configure my Universal with the required settings and then be ready to go?
Thanks for your time,
Quboid.
You can get a sim only monthly plan from T-Mobile, but it only includes 50 minutes of calls and is £7.50 a month and there doesnt look to be any sort of scale of charges associated with it. It also doesn't see to be available bundled with a web n walk plan, so the only internet you get with it is max charge of £1 per day for using the internet.
I would pick a decent handset to get for free, to use as a spare or if you don't want to lug your Exec about with sometimes, and go with your initial web n walk plan.
captainsensible2002 said:
You can get a sim only monthly plan from T-Mobile, but it only includes 50 minutes of calls and is £7.50 a month and there doesnt look to be any sort of scale of charges associated with it. It also doesn't see to be available bundled with a web n walk plan, so the only internet you get with it is max charge of £1 per day for using the internet.
I would pick a decent handset to get for free, to use as a spare or if you don't want to lug your Exec about with sometimes, and go with your initial web n walk plan.
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Click to collapse
Thanks for your reply,
Is it pretty much impossible then to be able to get a sim to use in m Exec without having to get another phone? It seems somewhat furstrating if I have a compatible phone and such to have to get another in order to be able to go with T-mobile? Is there any hope of getting web 'n' walk without having to do this?
Thanks a lot
Try phoning up their sales department. They'll be best suited to give you decent info, i'm sure they want a sale.
http://www.3g.co.uk/3GForum/
they might have some more info.
whot is the best deal for cheapest internet in UK for mideum to havy use
i.e. Voip Skype, Windows Live mesenger ?
preferably SIM only ?
i'd like to know the options too. I used to have O2 pay and go and it burned my credit ridiculously. Orange pay and go is OK atm, i pay a fiver for 1 week. It does seem slow, though. Even when the edge icon is showing, my laptop's internet connection is always sloow; windows reports 230.4 Kbps, dslreports reports 42Kbps but things seem sluggish.
I love my tmobile sim only monthly contract.
£7.50 a month for50minutes, but, because it's a contract, I get 5to add the £7.50 a month web n walk bundle onto it.
Virtually unlimited* data for £15 a month.
* I use lots of push email, messaging, grpahical rss feeds etc.... they've never given me trouble.
X 3 sales consultant
i think your best bet is 3 network. they have the best deal with skype and unlimited browsing at £5 a month. all you have to do is signup for a £15 deal and then include X-series silver in your price plan. you will get a free handset(nokia6120 recomd).then you can take out your sim/chip and pop it into any 3G handset.
shelay said:
i think your best bet is 3 network. they have the best deal with skype and unlimited browsing at £5 a month. all you have to do is signup for a £15 deal and then include X-series silver in your price plan. you will get a free handset(nokia6120 recomd).then you can take out your sim/chip and pop it into any 3G handset.
Click to expand...
Click to collapse
That's not bad.
EDIT: Oh hold on "When using the internet, you can't use some websites (including adult websites)" - I don't like isps telling me what sites I can't visit?
Also:-
# Unlimited data* to use on:
# Web surfing (Yahoo! Search, Yahoo! Go)
# Mobile Mail (Yahoo! Mail, Gmail and other ISPs)
# Podcasts
Does this mean I can't access the rest of the internet? Is it still wall gardened?
Sim only on 3
im thinking of getting SIM only offer with free windows live mesenger untill end of 2007 (sounds good)
and question about 5 pounds internet addon ----
cen i wisit site's like XDA-developers etc. will it be imcluded in that 5 pound addon ?
is limit a 1GB a month or what ?
it sed not to be used as a modem, whot will they do if i do use it as a modem ? how would they know ?
will all these work on Windows Mobile 6 smartphone ? (WM6 Treo750 unbranded, unlocked)
been tryin to research this myself too! V frustrating tryin to work out what im gettin for my money with so much *terms and conditions bulls**t!
use my htc touch for work to receive email sending and receiving would be nice to be able to use skype and general internet with out worrying about costs!! web and walk seems to exclude messinger and voip, 02 is offering me 600mins 500txt and 1mb for £35/month or xtra 20mb for a tenner extra and £300 cashback over the year dont know how quick i would use 21mb tho?
Dose anybody know if Three (3) UK network internet add-on include MSN (Windows LIve Mesenger) conversations ?
I'm thinking of buying the Dell Streak with the data only contract, am i still able to make voice calls and be charged per minute, and would i be able to receive calls?
Do you mean on o2?
No idea, there's no voice pricing on their tariff blurb.maybe you should ask them?
Hi 70th
No you won't be able to make or receive calls as the number allocated doesn't connect if you ring it but you are able to send and receive texts. I know because that is the deal i took on my Streak on the plus side you do get 3GB of Data per month allowance which is much more than any of the voice and data tariffs give you.
I chose this because i really use very few minutes per month and had 8 months left on an Orange contract that i have now cancelled the Data on and use just for voice. Once this expires i am moving to PAYG for my voice minutes which will save me a lot of money from being wasted on minutes i don't need or use.
Marc
Dogmann said:
Hi 70th
No you won't be able to make or receive calls as the number allocated doesn't connect if you ring it but you are able to send and receive texts. I know because that is the deal i took on my Streak on the plus side you do get 3GB of Data per month allowance which is much more than any of the voice and data tariffs give you.
I chose this because i really use very few minutes per month and had 8 months left on an Orange contract that i have now cancelled the Data on and use just for voice. Once this expires i am moving to PAYG for my voice minutes which will save me a lot of money from being wasted on minutes i don't need or use.
Marc
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Click to collapse
Great thanks for the reply. And i may do exactly as you are doing.