Database Users

[Q] mobile phones direct - new email about pre-order

i have been emailed about my pre-order from mobile phones direct and now they are saying that delivery wont be in october, but they will start shipping on the 1st of november
i was hoping that i would be in the first shipments as i ordered on the 4th of sept
what do you guys think about this delay - i am seriously considering another phone, the blackberry i have now i doing my head in!
here are the emails weve been sent about the preorder:
Dear Customer
Many thanks for your order for the exciting new Desire HD!
Today, we can confirm you will still be one of the first customers to receive this amazing new phone.
We are expecting to be able to fulfil your order in the next 15 working days which means your Desire HD should be with you by the end of October.
There is no need to call us, we promise to update you with further information next week!
Kind regards
Click to expand...
Click to collapse
Dear Customer
Your new HTC Desire HD!
The latest information regarding your delivery has not changed - ‘we are still expecting to be able to fulfil your order by the end of October’.
This will have no impact on you being one of the first customers to receive this amazing new phone!
There is no need to call us, we promise to update you with further information next week.
Kind regards
Click to expand...
Click to collapse
Dear Customer
Thank you for your order of the stunning New Desire HD.
The demand for this product has been tremendous and unfortunately there has been a delay in getting supplies in the UK. This has meant they are in very short supply everywhere.
The good news is our shipment has been confirmed. We expect to commence deliveries during the week of the 1st of November.
We appreciate that you have been inconvenienced. We apologise on behalf of HTC.
What happens next? We will email you on the 1st of November confirming your delivery date.
Thank you and sorry for the delay.
Click to expand...
Click to collapse

you could just wait ?, 1st of november is only 1 week away its not that long
at least you have a phone to use in the mean time i sold mine so i could buy the DHD imo dont be so impatient

I was in the same position as you however I ordered from e2save (part of the carphone warehouse) on Saturday via quidco, the deal was cheaper and the parcel is out for delivery today by DHL.
Needless to say I have cancelled my MPD order today, so much for utimate HTC partner!

actually if you are getting a run around like that then i would cancel and order with someone else just for the principle of give **** service then lose a sale

Yes I cancelled my order too with MPD after waiting for many weeks. The funny thing is they didn't seem to care about me cancelling, no apology for delay or trying to convince me not to cancel, just confirmation to say they have cancelled.

*BOWS DOWN*
THANKYOU! i have emailed MPD to cancel the contract, called E2Save (quidco just didnt work for me )
I got twice as many minutes, more texts and the handset price was cheaper!
AND its being delivered tomorrow!!!!!
*BOWS DOWN*
packetlos said:
I was in the same position as you however I ordered from e2save (part of the carphone warehouse) on Saturday via quidco, the deal was cheaper and the parcel is out for delivery today by DHL.
Needless to say I have cancelled my MPD order today, so much for utimate HTC partner!
Click to expand...
Click to collapse

panyan said:
*BOWS DOWN*
THANKYOU! i have emailed MPD to cancel the contract, called E2Save (quidco just didnt work for me )
I got twice as many minutes, more texts and the handset price was cheaper!
AND its being delivered tomorrow!!!!!
*BOWS DOWN*
Click to expand...
Click to collapse
Just a heads up, I ordered from E2Save on the 21st October and they still haven't shipped the phone, DHL tracking says 'Parcel data received awaiting coll'. I emailed them this morning and i'm still waiting for a reply.
Won't be a happy bunny if you get yours before me

I canceled my order with mpd last week. Ordered one from onestopphoneshop today £5 a month cheaper and should be dispatched today. Will update once I have dispatch notice.

panyan said:
*BOWS DOWN*
THANKYOU! i have emailed MPD to cancel the contract, called E2Save (quidco just didnt work for me )
I got twice as many minutes, more texts and the handset price was cheaper!
AND its being delivered tomorrow!!!!!
*BOWS DOWN*
Click to expand...
Click to collapse
lol no problem, I am gutted because my wife was out when DHL came so I have to wait until tomorrow to get my grubby mits on my DHD!

It's probably worth noting that I spoke to MPD this morning and they have had a shipment in and will continue to get them this week so should be dispatching them on a first come first served basis.
I'm hoping the guy I spoke to is right when he says I should probably get mine tomorrow or Wednesday, but I'm guessing Wednesday now.

bugail said:
Just a heads up, I ordered from E2Save on the 21st October and they still haven't shipped the phone, DHL tracking says 'Parcel data received awaiting coll'. I emailed them this morning and i'm still waiting for a reply.
Won't be a happy bunny if you get yours before me
Click to expand...
Click to collapse
the woman i ordered with today said they got a shipment of 140 just when i was ordering so it said "in stock" and so she said that i should get it tomorrow
maybe we will both get it tomorrow

Mobile Phones Direct - S*** in Service
I've ordered mine with MPD on 20th September and there is no sign of it.
I got the same email stating that they will update me about the delivery on 1st November...
I never buy with them again...

i think e2save are sending out t-mobile orders first!
i cancelled my vodafone order with them, as i had pre-ordered beginning ov october, only to hear t-mobile orders had been delivered before mine. and that people had ordered them last week, and had them next day !!!
also, all the tariffs keep changing there, last week t-mobile unlimited web 600 was £25 a month, free handset, now its £29.99 handset cost. and the vodafone deal i had has disappeared! now more expensive!!
ive given up, and am waiting til next year and 1.2 ghz ++ devices now.
and hearing all the complaints, it sounds like this is yet another rushed beta device from HTC.

Cancelled my MobilePhonesDirect order. Got it frm Mobiles.co.uk within 24hrs of order
santhoshkumar said:
I've ordered mine with MPD on 20th September and there is no sign of it.
I got the same email stating that they will update me about the delivery on 1st November...
I never buy with them again...
Click to expand...
Click to collapse
I've cancelled my order with MPD just 30 minutes before. (helping those poor souls who still believe in MPD and queing there).
Ordered mine with Mobiles.co.uk (free phone + £50.00 Quidco) for the same deal on 26th October 10:00 PM. got it delivered today at 11:00 AM...
Hats off mobiles.co.uk.

I'm so glad I cancelled my MPD order! I've had my DHD since last Monday thanks to me not being willing to wait any more!

Got mine sim free from phones 4 u [email protected] £449.95, i cancelled the expansys £499order, mind you i had rang the phones 4 u northampton, corby, leicester, market harborough, coventry, and kettering branches,
if they try to tell you it is contract only, just tell them you know they sell it sim free, they tend to back down and say something like "i have just checked with my manager and oh yes i see it is available sim free.....sir"
good hunting.

Closing thread.
Topic has been talked about for a long time here
http://forum.xda-developers.com/showthread.php?t=805671
Feel free to post you update there
Cheers,
M_T_M
Your friendly Mod

ATRIX shipped out today!

Just checked my shipping status at at&t.com and it shows my atrix has been shipped FedEx over night and will be here monday the 21st.

I just received my order shipped email from ar&t. Hurrayyy
Sent from my SGH-I897 using XDA App

when did you order? I ordered at like 10am Sunday and mine's still processing...
Although I did get below in my inbox:
++++
Thank you for your recent purchase from.
We inadvertently stated in your order confirmation email that you would receive your order “within three to five business days." Instead, your order should be delivered
on or before March 6th, 2011.
You will also receive a ship confirmation email once your order ships.
Please disregard the delivery expectation that was stated in your order confirmation email from us and accept our apology for any inconvenience this may have caused you.
Sincerely,
AT&T
++++
Further I ordered it as an upgrade and was told before that I'd get the package price... now they're saying I CAN NOT get the package price as an upgrade... If so I'm returning the phone and cancelling all my lines with AT&T I'm done with their crap.

I ordered mine on 2/16 and got the tracking just few mins back...

cajuntigerbait said:
Just checked my shipping status at at&t.com and it shows my atrix has been shipped FedEx over night and will be here monday the 21st.
Click to expand...
Click to collapse
I haaate you =(

tracking attached....

n0kia916 said:
I haaate you =(
Click to expand...
Click to collapse
+1... ordered it on sunday (almost ordered it at 1am but couldn't figure out how to get the package with an upgrade.) 10 am.
F U AT&T

I take that back! I got my shipping!!!
Ship date
Feb 18, 2011
Estimated delivery
Feb 21, 2011 by 3:00 PM
Btw.. login to att to check status instead of that email with link to check.

I ordered mine yesterday 2/17 @ 3:30p.m.(CST)

Paranoidly checking the order status site every 12 seconds

miztic said:
Paranoidly checking the order status site every 12 seconds
Click to expand...
Click to collapse
Ditto... and this thread to see how many of you I can add to my "I Hate" list. lol.

basically anyone who pre-ordered the phone should be getting the phone on the 21st.
i've talked with att and they've confirmed this. the phone will be in retail on 22nd but those that have ordered already will get it 1 day earlier.

overnight shipping and 2 days shipping = both on the 21st ?
whats the point of overnight then

Those of you who already got your notice of shipping today, are you new customers? I heard rumor that AT&T is playing some stocking game where they are shipping to new customers first, then Premier, then contract renewals. I ordered on the 14th early and haven't gotten notice and it was a Premier order. They listed me as back-ordered and I just hope that is a "just in case" if they run out of stock shipping to those before me so I can't point fingers why I don't have mine by the 22nd.

jaidar said:
Those of you who already got your notice of shipping today, are you new customers? I heard rumor that AT&T is playing some stocking game where they are shipping to new customers first, then Premier, then contract renewals. I ordered on the 14th early and haven't gotten notice and it was a Premier order. They listed me as back-ordered and I just hope that is a "just in case" if they run out of stock shipping to those before me so I can't point fingers why I don't have mine by the 22nd.
Click to expand...
Click to collapse
I'm not a new customer, Ordered off-contract from premier site. I ordered mine on the 16th. Mine showed back-order at first then changed status yesterday. Login to att website then do their check phone order status. Don't use the link that came from the email to check status because it's not updated.

Mine says the Shipped date was the 17th for some reason but still says processing and has no tracking number

Just called the customer service number and the automated system gave me a tracking number... whew! I was sweatin' it. Stupid online status is good for nothing other than added stress.

Just got my FedEx tracking number. Premier customer, off contract and I ordered it on 2/14/11!
Q: What does your phone have over mines?
A: Dual cores!!

FtrV8 said:
Just got my FedEx tracking number. Premier customer, off contract and I ordered it on 2/14/11!
Q: What does your phone have over mines?
A: Dual cores!!
Click to expand...
Click to collapse
No tracking number for me yet. :-/
We cant really take use of the dual cores until we get 2.3, but it still sounds cool.

iceman4357 said:
No tracking number for me yet. :-/
We cant really take use of the dual cores until we get 2.3, but it still sounds cool.
Click to expand...
Click to collapse
Incorrect on the dual core point.
Also try calling them that's how I got my tracking # over the automated system. The website didn't show anything.

UK DVP buyers what is your estimated delivery date?

I have order my dvp from dell.co.uk.
originally i was told it should be delivered on 10th march by a rep but the next day i got a order confirmation with delivery on or before the 22nd march.
What delivery dates have you got (UK Buyers)??

You're kidding right? Didnt we go thorugh this BS with the US launch? All this time Dell hasnt sorted out their supply issues, what the heck have they been doing?

efjay said:
You're kidding right? Didnt we go thorugh this BS with the US launch? All this time Dell hasnt sorted out their supply issues, what the heck have they been doing?
Click to expand...
Click to collapse
first time i have ever bought something from dell. they sure do have a funny way of doing business.

I did not order one from Dell directly (got mine off ebay from US & unlock code) but a friend of mine told me the same thing this morning. He ordered online the very first day the news leaked that you could order a DVP on Dell UK. Was originally indicated on/before 10th.Mar but now it shows on/before 21st.Mar.

I placed my order on 2nd March.
Estimated delivery date is still reading as 10/3/2011 on the order status. Credit card looks like its been charged, but still not properly showing on the credit card statement (i.e. available amount is less, but a Dell particular on the statement hasn't been added).
Just gave Dell a call and went around a big circle and they told me email the following address: [email protected] as smartphones are being handled by a different company.
I just emailed them, we'll see how it goes.

just got a order confirmation today (2nd one) i went to check my status on my order to fin they have canceled my order and redone the order (what explains why i received a second order confirmation) giving me a new order number and a date of 28/03/11.
so its delivery date has gone from:
10/03/11
to
22/03/11
to
28/03/11
I wonder if i will ever get this phone. I guess this would match the march 21 release date for nodo that has been said on znet today.

Wish I could get an update! My order status page still says 10/3/2011. Emailed the address Dell told me to email two times, and no reply.
I actually received a call from them the day after my order (3/3/2011). But the moment I picked up the phone they hung up. No recall or second attempt to my mobile.
Ridiculous. I've always been an advocate of Dell, but that was Dell Asia Pacific which are MILES better than Dell UK. Dell UK is useless, and utter garbage.

Ganondolf said:
just got a order confirmation today (2nd one) i went to check my status on my order to fin they have canceled my order and redone the order (what explains why i received a second order confirmation) giving me a new order number and a date of 28/03/11.
so its delivery date has gone from:
10/03/11
to
22/03/11
to
28/03/11
I wonder if i will ever get this phone. I guess this would match the march 21 release date for nodo that has been said on znet today.
Click to expand...
Click to collapse
Out of interest sakes, what was your order date, and what is your order status currently in?

GeneNZ said:
Out of interest sakes, what was your order date, and what is your order status currently in?
Click to expand...
Click to collapse
i ordered it on the 28 feb.
you should try the online chat ( bit like messenger text chat) you can find it under sales support on the uk website. ask them for a update (but dont expect much their support team are crap)

Ganondolf said:
just got a order confirmation today (2nd one) i went to check my status on my order to fin they have canceled my order and redone the order (what explains why i received a second order confirmation) giving me a new order number and a date of 28/03/11.
so its delivery date has gone from:
10/03/11
to
22/03/11
to
28/03/11
I wonder if i will ever get this phone. I guess this would match the march 21 release date for nodo that has been said on znet today.
Click to expand...
Click to collapse
So I got my ordered automatically cancelled and a new order created, just like you. New ship date is 29/03/11.
Ah well, at least I heard from them and this is something happening in the background.

I noticed on the Dell UK website, they are now charging the device at a lower cost - £365.13. It was £383 a few days ago.
Now for those people that ordered early, they have cancelled the order at £383 and created an new order at the new repriced the device at ~£365. Thing is, they are now charging us early buyers double the freight than what is normal, so they can get it to the price it was. i.e they are screwing us over.
What I mean is this:
Prior to price change:
£386.65 + VAT + Free Freight (if ordered before 3/3/2011) = £463.97
With new price change
£368.13 + VAT + £18.52 (freight) = £463.97
Now if you go the website and configure the device again, freight is only £9. They in essence they are charging us double the freight so they can charge us at the same price that we had ordered it at.
The stupid thing is that I ordered early to avoid the freight as they had an offer saying free freight if ordered before 3/3/2011. What makes it even worse is along with doing this, they pushed the delivery date back by 3 weeks.
I've written into Dell and told them to remove the freight altogether otherwise I'm cancelling my order.
I'm going to call them and blast them tomorrow.

GeneNZ said:
I noticed on the Dell UK website, they are now charging the device at a lower cost - £365.13. It was £383 a few days ago.
Now for those people that ordered early, they have cancelled the order at £383 and created an new order at the new repriced the device at ~£365. Thing is, they are now charging us early buyers double the freight than what is normal, so they can get it to the price it was. i.e they are screwing us over.
What I mean is this:
Prior to price change:
£386.65 + VAT + Free Freight (if ordered before 3/3/2011) = £463.97
With new price change
£368.13 + VAT + £18.52 (freight) = £463.97
Now if you go the website and configure the device again, freight is only £9. They in essence they are charging us double the freight so they can charge us at the same price that we had ordered it at.
The stupid thing is that I ordered early to avoid the freight as they had an offer saying free freight if ordered before 3/3/2011. What makes it even worse is along with doing this, they pushed the delivery date back by 3 weeks.
I've written into Dell and told them to remove the freight altogether otherwise I'm cancelling my order.
I'm going to call them and blast them tomorrow.
Click to expand...
Click to collapse
I have also contacted dell by email as they are charging me £458.99 and if i order the same dell venue pro (including vat and shipping) it is saying £449.80 (including shipping and vat).
very strange why dell giving out lots of different prices for the same product.

Ganondolf said:
I have also contacted dell by email as they are charging me £458.99 and if i order the same dell venue pro (including vat and shipping) it is saying £449.80 (including shipping and vat).
very strange why dell giving out lots of different prices for the same product.
Click to expand...
Click to collapse
Sorry I've been quite busy, so I didn't manage to reply you via PM.
Looks like you were screwed over by Dell also. Sucks to be one of the first.
I emailed them demanding they remove the shipping altogether (since I was promised no shipping), and they actually emailed back the following:
I hope this finds you well. I'm sorry to hear that you were charged more than what was offered to you on order#: XXXXXXX. I have requested that we waive the shipping fee fo £ 18.52 on the new order. However, we will need to wait for the order to ship out first before we can process a refund. Please reply to this email if you're ammendable on this. I will wait for your response. I have assigned Service Request#: XXXXXXX as our reference for this issue.
Click to expand...
Click to collapse

No update yet?

just an update.
my dvp order has changed status to in production about 2 days ago.
meaning that it should be sent by early next week (my guess). hopefully i should receive it by mid to the end of next week.

At last i think it may finally get released!! all suppliers are now saying the 26th for stock, i've found one supplier that had some in, called them and spoke to them, had them check they were actually on the shelf, and they confirmed that, put the phone down made the order on their website, now it says on their site on back order stock on the 26th, so i think they may have had a telling off from dell, or someone higher looked and said "we cant ship those yet" but at last looks like the phone will finally get full release in the uk!! FYI those that are buying from Dell direct, clove are doing them for 420 inclusive of VAT + £8 Delivery charge.
so thats another 30-40 saving for you all!

karldonteljames said:
FYI those that are buying from Dell direct, clove are doing them for 420 inclusive of VAT + £8 Delivery charge.
so thats another 30-40 saving for you all!
Click to expand...
Click to collapse
clove has the 8gb model for £420 + £8 for delivery (428)
dell has it for £449 including postage (go to the small business part of the website as its £10 cheaper than the normal customer part, dont ask me why) is for the 16gb version.
so its £21 more for a extra 8gb

I would wait until you get your VP and then if they don't refund you open a dispute with your bank/credit card company.
That will get you the difference back - maybe even more than the difference back depending on how pro-active Dell are about disputing prices.
My experiences of it are that I have never been charged for a disputed purchase ever after raising it with the card company so it is worth it should they not change the price.
I would also add that if you do dispute it - tell the cc/bank that you were over charged for an item you did not want.
I have a US unlocked VP and I am currently trying to see if I can get Dell to exchange it under warranty as its sliding mechinism is not straight and it freezes alot. I can live with this if
I have to and I don't regret buying it from the US but if Dell will honour the warranty then I will certainly try and get a better VP.

another update
no change on status and no money removed from account. i have email dell again and asked for a status update and when it will be sent. i have also asked if their warehouse works weekends as if they dont and its not sent tomorrow i will not receive it on moday (the estimated delivery date).
hopefully i get a responce to my email but i wont hold my breath.
its a bit anoying that their call centre is only open 9-5 mon-fri and thats when im at work.

Dell is an absolute waste of time in my opinion.
I ordered the phone on the 2nd March on its website. When I checked back a few days later I see that for some (still) unknown reason the order had been cancelled.
I emailed them and asked why it was cancelled and why I had not been emailed to let me know.
One of their support bods apologised and re-ordered it.
The estimated arrival date was and still is set for the 24th March!!
I also emailed them on the 13th and asked if I would be paying the cheaper price rather than the more expensive price on the launch day. Have received no reply!!
I emailed them yesterday also asking them what use the status page was if it is not kept up to date and when I might receive the phone. Have received no reply!!
What an absolute joke of a company. I have a good mind just to refuse delivery of the item when it does eventually get round to sending it out.
As spinstorm says, I won't hold my breath.
Paul.

[INFO] Amazon new delivery date !!!

Bad news for anyone who has ordered through amazon...They have changed their delivery date from 18th Apr to 1st June.....I'm glad I cancelled my order this morning and went with comet....should be coming Thurs.

Bloody Hell, thats one hell of a delay, not just by a few days, but over a month, i wonder what has made them change their release date.

Dang.
My order is still saying that it will be sent out on 18th. Will update if it changes.

Ouch glad I went with comet now. I would advise looking at my post about the comet discount and then applying for the keyboard offer from asus as that works out at £405 for both.

I don't understand why there is such a long delay. They( Asus) will lose a lot of sales as there will be the Acer and the Galaxy 10.1 competing in June and who knows what else....HTC, LG

AFK_Matrix said:
Ouch glad I went with comet now. I would advise looking at my post about the comet discount and then applying for the keyboard offer from asus as that works out at £405 for both.
Click to expand...
Click to collapse
Yep....I did and got the discount although others have said they couldn't - may be a regional thing.
They still have them available online...next day delivery !

steftymo said:
I don't understand why there is such a long delay. They( Asus) will lose a lot of sales as there will be the Acer and the Galaxy 10.1 competing in June and who knows what else....HTC, LG
Click to expand...
Click to collapse
It could be that as they are coming off the production line they are being distributed to suppliers, so they have not stock-piled for a big on-mass release ?

bobcatuk said:
It could be that as they are coming off the production line they are being distributed to suppliers, so they have not stock-piled for a big on-mass release ?
Click to expand...
Click to collapse
I can't understand how comet seem to have them yet Amazon dont...

steftymo said:
I can't understand how comet seem to have them yet Amazon dont...
Click to expand...
Click to collapse
Don't know tbh it was just a thought, maybe Asus are distributing to Comet first as they have physical stores that people can see a demo model.

Ebuyer`s dates have gone back too: April 22nd for the tablet on its own and the 19th MAY for the dock bundle, which I had pre-ordered. On the off chance I gave Carphone warehouse a call this lunch time to ask on delivery times for the tablet. I was told if I ordered before 4pm it would be delivered tomorrow. Placed order immediately and cancelled my Ebuyer preorder. I`ll take Asus up on their offer to order the dock direct from them
Roll on tomorrow

mrgrey1701 said:
and the 19th for the dock bundle
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Click to collapse
That's MAY in case people are wondering... Very glad I went with Comet in the end, I also will be taking ASUS up on their pre-order deal!

Still 18th April for me (on amazon.co.uk). I ordered yesterday.

icStatic said:
That's MAY in case people are wondering... Very glad I went with Comet in the end, I also will be taking ASUS up on their pre-order deal!
Click to expand...
Click to collapse
Wow, never noticed it was May! Glad I phoned CPW now.
Thanks for the heads up

"Dispatch Estimate: 18 April 2011" <-- in my order.
"This item will be released on June 1, 2011." <-- on the info page
I'll cancel the order if they push the date. June 1 sounds like a joke, there will be many more interesting tablets to choose from then.
I can't take Asus on the preorder deal because I'm not from UK and the deal is only for UK.

I'm using mine right now, I walked into comet and picked it up, wasn't any on display so make sure you ask someone, did I get bit early?
Sent from my Transformer TF101 using Tapatalk

Dispatch Estimate: 18 April 2011" <-- in my order.
"This item will be released on June 1, 2011." <-- on the info page
I remember when I was waiting for my Kindle they kept changing the date on the info page but the date on my order never changed - which was when i got it.
I never read too much into Amazons estimated dates tbh.

Just cancelled my order and ordered via carphonewarehouse.. still in stock.. and delivered on thursday..... will as many others order the dock once it arrives !

Dispatch. 8.April 2011
Delivery 20-21.April 2011
Transformer + Dock
Mhhh i hope i got it
Sent from my Adam PixelQi 3G using Tapatalk

Magnesus said:
"Dispatch Estimate: 18 April 2011" <-- in my order.
"This item will be released on June 1, 2011." <-- on the info page
I'll cancel the order if they push the date. June 1 sounds like a joke, there will be many more interesting tablets to choose from then.
I can't take Asus on the preorder deal because I'm not from UK and the deal is only for UK.
Click to expand...
Click to collapse
Hopefully the order date is the one that matters. If not I'm going to have to take this as a message from God. Nobody wants to sell me a Honeycomb tablet, time to get an iPad.

I have the eee pad transformer & k/board bundle on order with amazon since 4th April for an 18th April dispatch. When I saw the date change to 1st June was going to cancel, but managed to get a customer service number for amazon uk
Rang them & they told me that there was enough eeepads & k/board bundles in there fulfilement centre to despatch April 18th for everyone that pre-ordered before April 11th. If you pre-ordered after that date you dont get the bundle until june 1.
Bottom line is if your estimated dispatch date hasn't changed & is still showing April 18th on your order then you made the cut!!

Clove, Handtech & other preorders

Hey everyone,
I hope someone can answer this question for me. Ive played an order from Clove already and they'll have phone in stock on May 1st and will ship on the 3rd. I landed upon Handtec just today and they say they'll receive stock on 27th of April and ship the next day. So ofcourse... I'm thinking about cancelling from Clove and just ordering from Handtec.
Question here is if anyone knows whether cancelling from Clove will be a problem if I just send them an email and ask them to do so? And in the meantime Ill just place order on Handtec right away. I've emailed clove to cancel already but before placing an order on Handtec I thought i'd just ask here. Main reason I'm wanting to know now instead of waiting for a response is because Handtec says they still have stock from first batch available so I wanted to get in on that.
Thanks in advance!

FYI... I had a TON of trouble ordering from Handtec. Unlike most web sites, like Amazon.co.uk, HMV, and many others... even AFTER Handtec had charged my credit card for the Samsung Galaxy S II, they insisted I provide a copy of my driver's license, a business card with the business address (since that was where I wanted the phone sent, so they could sign for delivery, etc.), and more. After two weeks of trying to make them happy, they STILL wanted more information. I indicated I'd NEVER had to give so much info in the past, and if they couldn't ship my order with what I'd sent... I wanted my money back. They cancelled the order within 30 minutes, and I'm stuck waiting for a credit and not expected the 32GB phone I'd ordered.
Frankly, I've never had such terrible service and I'd suggest sticking with Clove for the couple days difference.

oh really? that bad huh? someone told me that clove is great with service so they'll cancel just fine. so.. I already ordered from Handtec. I hope this doesnt happen because the difference is basically a week (April 28 vs March 3) considering that march 7/8 will be weekend so I wont get it till the week after.
im having it delivered to my house which has same address as paypal, billing, and delivery so hopefully there wont be as many problems.

I wonder if its better to just tell Clove to not cancel anything and instead just cancel with Handtec right away?

I got my HTC Desire from them a year ago, it went perfectly and the phone arrived the day before it was expected (1 day after it was released).

are you in UK or international though? and are you talking about handtec?

I cancelled Clove on Thursday and ordered from Handtec. Clove acknowledged they will cancel via email. The email was a little odd, said they had already charged my card and it will take 4-5 days for the refund to appear, but probably just a generic email since it was a pre-order and they hadn't charged my card yet.
I'm hoping I don't have any ordering issues with Handtec. I don't mind providing card statements for proof of address if required. For Handtec, I paid with AMEX via PayPal. I'm hoping they take the address being the same as my PayPal address as "proof of ID". I did get a PayPal confirmation of payment in addition to Handtec's.

i did the same, paid with paypal so all 3 adresses are exactly the same. i emailed clove again and asked them not to cancel just yet, ill wait for a response from handtec first. Also cause i added a few accessories to the handtec order and seems like none of the accessories are available during launch ... so i guess they'll probably ask me to pay shipment later for accessories which im fine with.. just as long as it doesnt delay the phone's shipment.
thanks for your response by the way, now i dont feel too bummed out about ordering from handtec

i'm really tempted to do the same and cancel my clove order.
one week earlier + savings of about 15 pounds. hmmmm
Edit:
can't
resist
went ahead and ordered with handtec as well. I'll keep my clove order there until the 28th. If that bad boy ships from handtec, i'm cancelling my clove order right away.

I'm going to call Handtec in the morning and make sure it'll be in the first batch of shipments, specifically the ones shipping out on 29th. I'll post here with what they tell me.
edit: heh good idea, ill keep my clove order till 28 or so as well

Sorry, yes, that was Handtec, to a residential address (same address as payment was from). I am in Northern Ireland so it is part of the UK, but deliveries often take a day longer than on the mainland. It was shipped on the day it was released, so the equivalent of 27th April, and delivered the next day.

merkman said:
FYI... I had a TON of trouble ordering from Handtec. Unlike most web sites, like Amazon.co.uk, HMV, and many others... even AFTER Handtec had charged my credit card for the Samsung Galaxy S II, they insisted I provide a copy of my driver's license, a business card with the business address (since that was where I wanted the phone sent, so they could sign for delivery, etc.), and more. After two weeks of trying to make them happy, they STILL wanted more information. I indicated I'd NEVER had to give so much info in the past, and if they couldn't ship my order with what I'd sent... I wanted my money back. They cancelled the order within 30 minutes, and I'm stuck waiting for a credit and not expected the 32GB phone I'd ordered.
Frankly, I've never had such terrible service and I'd suggest sticking with Clove for the couple days difference.
Click to expand...
Click to collapse
This is standard procedure many stores follow if you are first time customer with them.
Even clove will tell you to provide 2 address proofs for international orders for the first time. (same address that is on file with CC bank / company ).
But dealing with clove was butter smooth. Last year I had ordered from them couple of times. But they verified my documents the same day and shipped the order on time. Second time, nothing was needed.
Most companies do this to protect themselves. Retailer / etailer is always at higher risk of chargebacks in case of frauds. They tend to play safe (unless you are as big as amazon ) as dealing with chargebacks is PITA.

So looks like Handtec isn't that bad after all then. Awesome.

I'm on the same boat and am seriously contemplating ordering from Handtec. But from all the positive experience people have had from Clove, I'm a bit reluctant to switch over. Especially since Handtec has been pretty uncertain in emailing me their proper ETA dates
For those that know, are these two companies pretty much even? Or is one more reputable than the other?
With the cheaper phone price and earlier delivery, I'm tempted but something is telling me Clove will do the business. After all, a week difference between the two is huge and it's telling me somethings missing. Perhaps Clove may very well ship earlier than expected.
I just can't see how Handtec, at a cheaper price and earlier delivery, still has open orders for the first batch. Isn't this phone supposed to be da bomb in ridiculous demand?

well what i'm doing is keeping the clove preorder for now, if handtec actually ships when they're saying they will... then ill cancel clove right away. otherwise ill cancel handtec's. Also i got an email response from Clove saying they will be shipping starting May 3rd (so not before that) and someone mentioned somewhere earlier that ... they're not supposed to be released til 1st may but that if Handtec ships them on 29th, people wont get them til May 1 anyway so they're not breaking any release date rules.
anyway i'll contact handtec in the morning and see what they say.

I'm just stressing more than I should about this. If Clove is aware of their competitors shipping at an earlier date and having their customers cancel their pre-orders because of it, wouldn't they want to do something about it?
For me, Handtec's offer is too good to be true. Sure it's logical to put in two pre-orders and cancel the other one. But is there a chance it may backfire? Perhaps there's a change in shipping date to either site and then it turns out one ships a day before the other and it'll be too late to cancel.

well ill wait till 28 or 29 and see what happens with handtec, if nothing ill cancel and keep my clove order. otherwise.. if handtec does ship that day then awesome, i get it a week earlier. clove doesnt seem to have any indication that they will be shipping before 3rd, they said there's a holiday or something which is why they arent shipping on 1st or 2nd.
edit: also clove's site says that you can cancel a pre order anytime before it ships AND that if the shipment date has changed they will confirm with you if you want to go ahead or not. so having said that if they change from may 3rd to earlier they'll notify.. if not then there it is.

has anyone tried talking to clove and figuring out why theyre waiting till may 1st, when handtec is sending theirs out 27/28th? clove should move up their date..

i am a bit worried, i have ordered it from handtec & i have used a friends credit card to do so & my delivery address is at my home, we both live in different cities & I dont know what handtec will do @ security check!!
i dont want them to delay my shipment because of that

It would be advisable to call them and speak to them directly. I wouldnt state that you have used a credit card on a different person's name but would confirm the status of your order and the shipping address.
Ask them whether if "All Izz Well"?