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I believe I've bricked my Ozone. It powers on and stays at the HTC screen. I've done a factory rom update with no success. What are my options? Is there anyone on the forum that offers repair?
I'm in the same boat. Got a Verizon Ozone from a someone who decided that the phone was dead for good. It would be nice to get it up and running though as I'm kind of in need of a smartphone at the moment.
What I've heard is that all he tried to do was the official 6.5 upgrade but, in the words of Dr. House: everybody lies. The bootloader reads SPL-0.44.0000 and I've been able to flash the official 6.5 CEDAIMG.nbh from an sd card but nothing changes there either; it just sits at the first HTC screen.
Of all the options I've read about, the last is a goldcard but I have also read that the Ozone/Cedar doesn't have one yet. Is that worth looking into? Any ideas what's actually going on with the phone that makes it hang?
Hit the back button... sorry for the double post. =)
That's pretty much what happened to mine. I called HTC and sent the phone in for repair.
Keep this post updated as to how that goes. If it works out, I might give them a call too. Were you covered by any sort of warranty? Any big hurdles to jump over to get them to replace the device? Any cost to you?
Fingers crossed that it works out!
So far I believe it's covered under warranty. They called me Monday and asked for the factory sim card to repair it. I wonder if it needs the sim card in to do a factory rom install? I should hear back soon.
Hmm... That's kind of weird. I wouldn't think they would need it. =/ I just called PCD today and got the address for sending my mobile in with instructions to remove all cards. Hopefully someone else gets assigned mine. =)
My friend didn't dig up the SIM since I'm planning on using the phone between Washington and Vancouver, B.C. so, hopefully they don't ask for it in my case!
Thanks for the update!
Don't ship UPS. I did, and they charged me $16 - said it was because of their address.
Well, I'm off to the Post Office to send this thing to NY. Hopefully the turnaround time is reasonable and if they can't/won't actually fix it, I can get it back in case xda discovers anything out about this problem.
Let me know if you hear anything else about you phone.
I got mine back today. According to the paper work they had to replace the phones main board. This thing is bone stock. It's carrier locked too, I don't know how to unlock it. I can't program it because it wants me to press the send key to activate which dials *228. But I need to dial *22890. Dunno how to do this when it won't let me dial anything.
Time to try to do a non factory rom and brick it again!
I think it took about 3 weeks. Did you send yours with the sim card just in case they need it?
Did any ozone users try the new verizon 6.5 rom to fix the bricking?
I did. No luck.
I can deal with 3 weeks if need be... glad to hear your phone is back though! Are you on Verizon? I assume so if you're dealing with an Ozone but can never be too sure. =) What do you mean by "carrier locked"? Are you refering to the SIM slot? The stock Ozone comes locked to their Vodaphone SIM and you have to call Verizon or pay for an unlock code. If they changed the mainboard then it's probably like a brand new phone. HTC Snap on VZW Sim Unlock
I actually don't have a SIM attached to my account right now since I moved back to my old phone and the card is boxed up somewhere... =/ If they ask for it, I'll just be telling them that I don't have plans to be using it and will SIM unlock the phone when I go to the Phillipines. My phone just hit NY so, I'll let you know what happens to me!
Rhodium500 said:
Did any ozone users try the new verizon 6.5 rom to fix the bricking?
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Totally didn't catch this question up above! Yeah, I did also... using both the USB and SD card methods. The bootloader looked like it worked just fine but when the phone would go to boot for the first time, it would freeze at the first HTC screen. I mentioned this in another thread but the Sprint Snap apparently had an issue with similar symptoms which resulted in a hotfix from HTC..
I unpacked it and it looks like just a PRL. If only there was a hotfix like this for the Ozone; would have saved me a bit of time.
I had put a pattern lock on my HTC HD2 but my phone went dead and after I put it in charge and turned it on the phone won't accept the right password like it doesn't recognize it ... so now im locked outta my phone . I know how to do a factory reset , but i dont wanna erase everything ..
I heard a whole bunch of stuffs and people everywhere be saying that they haven't heard any other way then the master reset to unlock the phone so I was wondering is there any other way I can unlock the phone without having to do a master reset cause I haven't backing up my datas on the phone yet and since it's locked now it doen't even allow me now to do any kind of synchronization on my pc. So since yall are the experts on that matter please help me cause I'm afraid of losing all my informations on the phone and it has been about two weeks now since I put the phone on a corner somewhere unuseful and waiting for an answer.
thanks already guys !
Unfortunately, there is no way out other than a reset. Sucks to hear I know. However, yank the SD card out first, at least you wont lose anything that's on that.
Going forward, you can use the built in Microsoft MyPhone to sync backups to your live account. Or any other number of backup software that's out there. You can also set your phone and video to save to the SD card.
Sorry man, it's the most frustrating thing about this phone.
Yea that is so frustrating ... but is there any way that I can back up my datas before i perform that master reset cause I have never back them up before and everything is saved on the phone even my contacts cause as the phone locked right now it seems impossible to me to do anything at all. Anytime I'm trying to synchronize the datas on my pc it won't let me and said "your phone is locked authenticate your phone first". So is there any way out ?
spencarter23 said:
Yea that is so frustrating ... but is there any way that I can back up my datas before i perform that master reset cause I have never back them up before and everything is saved on the phone even my contacts cause as the phone locked right now it seems impossible to me to do anything at all. Anytime I'm trying to synchronize the datas on my pc it won't let me and said "your phone is locked authenticate your phone first". So is there any way out ?
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Unfortunately that's one of the bugs, that the lock screen will no longer function correctly, you won't be able to get in, ever, sorry
i think i know why it happens, at least for me...
seems whenever i install certain cabs, then uninstall them, this happens. most recently has been a swype cab i found off here, was the latest version for t-mobile hd2s. it installed fine and worked fine, but when i removed it, it caused the issue. i reformatted and only installed that cab, setup a pin, rebooted, worked, uninstalled the swype cab, rebooted, broke-wouldn't take the pin.
so maybe it has something to do with using non stock roms and using different kinds of cabs or something...
Just happened to me last week due to a forced server exchange policy.
Hard reset is it. Confirmed by HTC.
Known bug with no fix on the way it seems.
same happended to me...and still looking to fix it
i already did the reset they told not to put a password on my phone
so im lookin if they find a fix so i can use password
I was stupid. I was screwing with my phone and I set the lock pattern and didn't pay attention. Now it's locked and I can't get into it.
I've got one of the newer Vibrants, which does not go into download or recovery mode through the physical buttons.
I've done a lot of research and there are several methods out there but nothing so far that will work for me.
I'm not able to log in to my google account. It's not working. I've tried wi-fi and 3G. It's just not working.
Please help. I'm totally stuck right now.
Isn't there a way to do a physical reset somehow???
Are you rooted?
Crapped from my sexy vibrant.
How do we know this isn't a stolen phone?
I don't always complain, but when I do, I #BlameWes
Yeah that sounds weird considering you have to repeat the pattern 2 times not once.
Sent from my SGH-T959 using XDA App
newblue1234 said:
Yeah that sounds weird considering you have to repeat the pattern 2 times not once.
Sent from my SGH-T959 using XDA App
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+1
Making the same mistake twice... Sounds more of a stolen phone to me.
Yup. Phone is ganked. Report him.
Sent from my SGH-T959 using XDA App
I think he deserves the phone he took the effort to steel it. That's a felony I don't see any of you risking the free life.
Sent from my SGH-T959 using XDA App
Here is how to fix if the phone is really yours.
You have to know your gmail user/password.
If stolen you will still be locked out
If you try entering the incorrect pattern five times you will see a screen where there will be a place to click for people who forgot their unlock pattern. It will ask you to enter your gmail user name and password. then will ask you to set a new unlock pattern and you will be fine
Edit
Missed the part were you said you dont know your google account...obviously stolen
Don't think just because he made a mistake with the code that the phone's stolen. I once set the passcode on my iPhone wrong even though I had to repeat it to set it, and I had to plug it into iTunes and restore to get back in.
If you can't get into your Google Account, OP, click forgot your password on the Google Account page (on your computer) and reset it.
Can you not get to download thro odin?
Sent from my SGH-T959 using XDA App
It's NOT stolen.
Hello everyone.
First let me say, this phone IS NOT stolen. I enabled the pattern thingy without really paying attention. I was just farting around on the phone. Then I got locked out.
It asked if I wanted to log in with my google account.
HELL YEA. That would be perfect. I DO know my google account information and that's one reason I love Android. I don't have to sync anything.
But it wont validate. It wont even try to use the data to validate. It automatically tells me it's wrong the moment I click "log in". I've read that other people in my similar situation have had the same problem. The suggestion was to use 3g and not Wi-Fi which I tried but that didn't work.
I think maybe because I'm using SimpleMobile, the phone may be trying T-Mobiles APN when I'm using SimpleMobile's network. I dont know though.
Yes, the phone is rooted.
But as of right now, the phone is bricked. I can't get in.
And I just came back from T-Mobile. I can't find my receipt and they can't find my account. This was originally an AT&T number that was ported to T-Mobile, and then ported to SimpleMobile. The guy says it's impossible that he can't find my account under my number and thinks I'm a fraud.
I really really need some help here. Can anyone suggest anything?
I learned when I rooted this phone, that there is NO way to get into download mode or recovery mode using the power button and volume buttons. I had to use method on theunlockr.com to root.
PLEASE PLEASE PLEASE help me. I'm being forced back into my European Hero and I hate it
Sounds like a data connection problem but yea wifi is not an option
u have a friend with tmobile with data plan?
Try putting their sim card in and try the Google account user/pass again
The T-Mobile rep tried that and it did not work.
Right now, I've got the phone configured to use SimpleMobile's network. I think the phone is trying to use the wrong APN for validation.
I found this post.
http://forum.xda-developers.com/showthread.php?t=485988
I'm pretty sure it's in debug mode. But I'm not really sure how to proceed. Does anyone have any suggestions?
Lol tmobile can't find your account sounds like your defrauding ppl here good luck and save this forum for ppl who really bought/own the phone . And simple mobil uses tmobile towers
Sent from my SGH-T959 using XDA App
I just dug out my t-mobile contract and I'm on my way back to the store.
If you think I stole the phone, please move on to the next thread. YOU ADVICE IS NOT WANTED.
If you'd like to offer some real help, then please go ahead. Now maybe that I've got some paperwork they can get into the account I used when I purchased this and it will be covered under the warranty.
jameskever said:
The T-Mobile rep tried that and it did not work.
Right now, I've got the phone configured to use SimpleMobile's network. I think the phone is trying to use the wrong APN for validation.
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Sorry but if you're using a t mobile vibrant with another GSM carrier then its unlocked then swapping with t mobile and your sim vice-versa will work fine that's why i recommended trying that
And why don't you go check my posting history douche bag. I've had this Vibrant for a month already.
Im a douchbag?
jameskever said:
And why don't you go check my posting history douche bag. I've had this Vibrant for a month already.
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Talking to people like that wont get you the help you want.
Back from when i was a Tmo rep i only dealt with Sim lockouts and we could access this information and help unlock it with an 8 digit passcode.
However from what you are saying you are on a smaller GSM carrier and they are unable to get you this info because it is not a phone supported by them (they dont sell the phone thus no customer service for it). Only way to get this by yourself is to use Odin and flash back stock rom due to you not being able to access download mode.
Just because u had a stolen phone for a month dont mean any thing and looking u only been member a short time and your post are asking the same trash over and over again .may want to go back to using your htc hero
Sent from my SGH-T959 using XDA App
Hey guys, Im using LG G2 D801 (T-Mobile).
The phone out of nowhere stopped accepting the network I was using (other than T-Mobile) and the phone got locked. After searching all through the internet I found out the unlocking option code (number) but before entering the unlock code it says The phone is locked permanently, and I never ever even tried to unlock it before.
I would really appreciate if anyone would help me fix this, I just got this phone. I'm going crazy!
Leo Abdii said:
Hey guys, Im using LG G2 D801 (T-Mobile).
The phone out of nowhere stopped accepting the network I was using (other than T-Mobile) and the phone got locked. After searching all through the internet I found out the unlocking option code (number) but before entering the unlock code it says The phone is locked permanently, and I never ever even tried to unlock it before.
I would really appreciate if anyone would help me fix this, I just got this phone. I'm going crazy!
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If you had another sim before on your g2 and it suddenly got locked then I suggest to contact Tmobile about that. Did you bought the phone secondhand? If so do you think it might've been stolen?
wulsic said:
If you had another sim before on your g2 and it suddenly got locked then I suggest to contact Tmobile about that. Did you bought the phone secondhand? If so do you think it might've been stolen?
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Umm, I got this phone from a person who's brother sent it all the way from US 3 days back. And that guy also used local network's sim for 3 days continously and he didnt even get a hint of such blocking thing.
Maybe they give a specific time, or the sim changing created the issue?
Leo Abdii said:
Umm, I got this phone from a person who's brother sent it all the way from US 3 days back. And that guy also used local network's sim for 3 days continously and he didnt even get a hint of such blocking thing.
Maybe they give a specific time, or the sim changing created the issue?
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I am not sure but I think Tmobile can give us the answer why your phone got permanently locked out of nothing. So my best advice is to contact Tmobile about that cause they can't lock it like that with no reason.
wulsic said:
I am not sure but I think Tmobile can give us the answer why your phone got permanently locked out of nothing. So my best advice is to contact Tmobile about that cause they can't lock it like that with no reason.
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Click to collapse
Well, I'm afraid if they block my phone or something. :v
Cauz if it was sent country locked they would defo do that.
Leo Abdii said:
Well, I'm afraid if they block my phone or something. :v
Cauz if it was sent country locked they would defo do that.
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Well your phone is already blocked abit :/ but you can still use wifi right? But I still wonder why they randomly blocked it.
Defo? If its country locked they cant just block it like that. Only thing why they can do that is if the phone got stolen. I suggest you to also search about the perm simlock or there is someway to bypass it. I will also try to search a bit but its getting late ;p.
wulsic said:
Well your phone is already blocked abit :/ but you can still use wifi right? But I still wonder why they randomly blocked it.
Defo? If its country locked they cant just block it like that. Only thing why they can do that is if the phone got stolen. I suggest you to also search about the perm simlock or there is someway to bypass it. I will also try to search a bit but its getting late ;p.
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Duh I replied ya, dunno where the heck my post went.
Anyways, yea I can use wifi and all and I'm afraid if I lose the grip to that thing too .
That guy tells me to reset the phone as I entered a new sim but I wont do it, as I've used G2 Vs980 and it somewhat had the same thing Whenever I used to reset the phone it used to get lock and wont work until I put a valid sim into it, but it had a procedure or unlocking or idk what should i call it. You just had to press a couple of buttons and the phone to used to bypass or skip that setup thing. But as Idk any kind of procedure or this model or idk if any procedure will on it either I cant do it.
Anyways, I'll go to a professional unlocker or something and see uf he can help.
[QUOTE=Leo Abdii;55477337 Duh I replied ya, dunno where the heck my post went.
Anyways, yea I can use wifi and all and I'm afraid if I lose the grip to that thing too .
That guy tells me to reset the phone as I entered a new sim but I wont do it, as I've used G2 Vs980 and it somewhat had the same thing. Whenever I used to reset the phone it used to get lock and wont work until I put a valid sim into it, but it had a procedure or unlocking thing idk what should i call it. You just had to press a couple of buttons and the phone to used to bypass or skip that setup thing. But as Idk any kind of procedure or this model or idk if any procedure will on it either I cant do it.
Anyways, I'll go to a professional unlocker of something and see if he can help.
Leo Abdii said:
Leo Abdii;55477337 Duh I replied ya said:
Alright, goodluck About that sim required yeah that's just the same as you have with activating an Iphone but that's a safety feature.
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wulsic said:
Leo Abdii said:
Alright, goodluck About that sim required yeah that's just the same as you have with activating an Iphone but that's a safety feature.
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Click to collapse
Umm mate can you check if theres any kind of safety feature for this phone :/ or anything like that .
Thanks.
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Click to collapse
Maybe the phone was stolen.
I have a OnePlus 8 Pro that i need to get in to. The phone is mine on my T-Mobile account, i bought it for my brother on his birthday.
2 days ago he committed suicide. No note No explanation nothing. He was the strongest person we all knew. Never showed any weakness.
Even his wife cant understand it. I need to be able to get into the phone. There has to be something in there that shed some light on WHY???
His wife, daughter and I NEED answers. I have a ton of experience rooting and modding phones but i don't know how to get past a lock screen without wiping the phone.
If anybody can help me out i would be forever grateful. I would even pay if that's necessary. I am in so much pain right now over this.
Please help
Chipman417 said:
I have a OnePlus 8 Pro that i need to get in to. The phone is mine on my T-Mobile account, i bought it for my brother on his birthday.
2 days ago he committed suicide. No note No explanation nothing. He was the strongest person we all knew. Never showed any weakness.
Even his wife cant understand it. I need to be able to get into the phone. There has to be something in there that shed some light on WHY???
His wife, daughter and I NEED answers. I have a ton of experience rooting and modding phones but i don't know how to get past a lock screen without wiping the phone.
If anybody can help me out i would be forever grateful. I would even pay if that's necessary. I am in so much pain right now over this.
Please help
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Click to collapse
Sorry to hear this.
If the phones on Android 11 then theres no twrp so there no way to remove the passcode / pin as far as I'm aware.
Here's a guide explaining how to remove a passcode. However I think with an encrypted phone you won't be able to access files even via twrp.
https://forum-xda--developers-com.c...e-hacking/remove-lockscreen-recovery-t3530008
Data recovery companies may be able to help if it's really needed.
Don't advise them as to what's happened just the phone is yours and your brother was using it, don't tell them how important it is or the price may just go up.
dladz said:
Sorry to hear this.
If the phones on Android 11 then theres no twrp so there no way to remove the passcode / pin as far as I'm aware.
Here's a guide explaining how to remove a passcode. However I think with an encrypted phone you won't be able to access files even via twrp.
https://forum-xda--developers-com.c...e-hacking/remove-lockscreen-recovery-t3530008
Data recovery companies may be able to help if it's really needed.
Don't advise them as to what's happened just the phone is yours and your brother was using it, don't tell them how important it is or the price may just go up.
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Click to collapse
Thank you for this info. I will attempt whatever i can.
I will try this and see if it works. I just received a call from the detective and he said they have a device that could do this for us.
I might go that route since there is nothing illegal that he was doing.
was just hoping to do it today as to get it done sooner.
Thank you for the help
Chipman417 said:
Thank you for this info. I will attempt whatever i can.
I will try this and see if it works. I just received a call from the detective and he said they have a device that could do this for us.
I might go that route since there is nothing illegal that he was doing.
was just hoping to do it today as to get it done sooner.
Thank you for the help
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Click to collapse
As it's Android it'll be possible. But difficult without the right kit..
I'd clarify what the detective wants to see on the device and can you be present for the unlock.
dladz said:
As it's Android it'll be possible. But difficult without the right kit..
I'd clarify what the detective wants to see on the device and can you be present for the unlock.
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Click to collapse
Exactly what i was thinking. I would prefer i am there and they unlock it and hand it straight to me.
I know he wouldn't appreciate anybody not the closest of family getting access and seeing his personal thoughts.
Chipman417 said:
Exactly what i was thinking. I would prefer i am there and they unlock it and hand it straight to me.
I know he wouldn't appreciate anybody not the closest of family getting access and seeing his personal thoughts.
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Tbh I wouldn't want anyone looking through my phone is like a treasure trove..
I'd bare that in mind, not everything is meant to be seen. Doesn't mean anything, it's just how we are.
OP, sorry for your loss. That's all I have to offer. RIP.
Just my condolences to you and family
I'm sorry to hear also. May God bless you and family.
Thank you everyone that offered condolences
Chipman417 said:
Thank you everyone that offered condolences
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Click to collapse
Any luck with it?
As insensitive as this sounds, I am a homicide detective. If he had a fingerprint lock on the phone, you could use his physical fingerprint from his hand prior to burial to unlock the phone. We have used this method several times with success.
Regardless, my condolences to you and yours.
AlphaKoi said:
As insensitive as this sounds, I am a homicide detective. If he had a fingerprint lock on the phone, you could use his physical fingerprint from his hand prior to burial to unlock the phone. We have used this method several times with success.
Regardless, my condolences to you and yours.
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Yeah i was hoping to be able to do just this but since the family members are not very etch savvy, they power cycled the phone off and because of that the first unlock into the system has to be with the numeric password.
I rebuilt his laptop for him a couple months ago so i have the password to get into it. I'm hoping that he saved his email credentials in it. I know that after multiple attempts into android it allows you to change password through the email. This is the last thing i can think to do.
I reached out to OnePlus this morning and the woman who was answering my questions said she had no answers for me. she kept saying i could factory reset it through recovery mode. I already know that, i need the info on it. I'm thinking about reaching out to google also. Who knows they might help since the phone is in my name on my account.
dladz said:
Any luck with it?
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Click to collapse
Not yet. I had an appointment to day with the funeral home to get access to his body so we could use his fingerprint but the phone was turned off since his last login.
It now required the numeric password before logging in. I have one shot left that i can think of. If i can gain access to his email i might be able to reset the password that way.
Fingers crossed. It was so hard yesterday going to the funeral home. We all need answers
Chipman417 said:
Not yet. I had an appointment to day with the funeral home to get access to his body so we could use his fingerprint but the phone was turned off since his last login.
It now required the numeric password before logging in. I have one shot left that i can think of. If i can gain access to his email i might be able to reset the password that way.
Fingers crossed. It was so hard yesterday going to the funeral home. We all need answers
Click to expand...
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When your reset his email you'll be able to recieve s text message with a verification number
Google find my device . It can unlock it.
SjDU said:
Google find my device . It can unlock it.
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I saw that. unfortunately i don't have his email credentials for his Find My Device.
Also the sm card was removed my his wife before she gave it back to me unfortunately.
Although it does connect to my Wifi at home... I'm almost to the point of giving up.
I don't think we will ever know why he did what he did.
Thank you to everyone that jumped on this thread. I love this community.
I kinda don't buy the OP story but here is my take:
- Doesn't need a SIM to get/use Find my device working but does require Google account access which is recoverable easily.
- It's trivially easy to recover a Google account with the phone number of the deceased unless the person specifically removed those options and used for instance an authenticator app (of if you don't have the actual SIM or access to that phone number but that would be strange).
- If you cannot recover the account that way, you can still recover it using a legal path by providing the correct inheritance documents to Google (through a lawyer if required) which should pose no issue (again this should pose no issue and while it would take time, it would work).
- Whatsapp cloud backup (on Google drive) is enabled by default and if you're after that, it's probably gonna be trivially easy to restore said backups on any new phone by using the SIM card of the deceased. Unless the person specifically disabled this to prevent this.
You can most likely recover Whatsapp messages without even unlocking the phone. This whole process is actually not hard and requires no tech help and can be done through the legal processes.
Added to all this, I checked your history and saw that you requested help before unlocking a Pixel phone that magically came into your possession before. So it seems you have a pattern of coming into possession of locked phones that makes me very suspicious of your demand.
I'll report this thread and ask a mod to review it.
Sorry. I also have doubts any time I see a story here asking for help unlocking a phone. Always sounds suspicious, and furthermore where are the mods here? Aren't there rules that state no requests for help unlocking phones??
Here is the OPs other post:
" Junior Member11 postsThanks: 2
I have a 64gb Pixel 4 XL that i want to unlock and use on T-Mobile.
The phone was never actually on a Sprint account. It was never technically paid off by a consumer. Its also never been activated on the sprint network to my understanding. (Which are all required to have sprint send an unlock code)
It was given to me by a Sprint store manager when they had to clean out end of year inventory.
I'm trying to figure out if i can unlock it somehow without having to get sprint to send the unlock code.
I don't really want to go through the hassle of explaining to them how i got a hold of it when they look at it in the system.
Any help would be greatly appreciated"
@San Diego The moderators are here and monitoring the thread since it has been created. And these are the XDA Forum Rules to cross-check.
To ask for assistance is not against the rules, and if you read back in the thread quite a few legal possibilities have been given. They obviously didn't delivered the desired result. However, as soon as the discussion or advices deviate towards the obscure side or to paid unlock services this would be removed immediately.
If you check the thread, from which you quoted, you'll see that moderators were acive in it, too.
Stay safe and stay healthy!
Regards
Oswald Boelcke
Forum Moderator