Random reboots after the last software update - Samsung Galaxy M30s Questions & Answers

My M30s (bought in September 2019) started rebooting randomly about a week ago. The last software update on the phone was in June 22nd (evidently the latest One UI Core update to version 3.1) . Device care did not show any red flags, but the restarts happen without any specific indication. I've sent error logs multiple times to Samsung support through the Samsung Members app, plus a log dump to a email address that was specified by another user on the Members site.
On the side I tried a lot of different things to try to stop these restarts, but nothing is helping.
I found out on Twitter that a number of Samsung Galaxy phones that came with same/similar Exynos processor have all faced this issue. And Samsung is apparently recommending a motherboard replacement.
https://twitter.com/i/web/status/1415681717919047700
If anyone else is seeing the same problem and has resolved this (without motherboard replacement), please reply with your solution!
But beyond that, I am trying to see if rooting the device and installing another will help. As a n00b, I have been struggling with that for the last two days. I've gone through the rooting process multiple times & patiently starting from scratch (flashing a stock ROM) every time.
But will rooting plus a custom ROM (Pixel Experience, potentially) get me past this random reboot issue?
Physically the phone still seems good and I have had no other issues before this random reboot problem started. So if persisting with a custom ROM install will help, please let me know. Otherwise, I will just shut this exercise and buy a new phone.
(P.S: Am a n00b. If someone can help me troubleshoot or can point me to a n00b proof rooting procedure), do let me know. The phone is no longer stock because I'm in the middle of another rooting exercise.)

I don't think you would have to root for that. You can just flash your original firmware to system which was working normally. You can find the files on the internet. You can use Odin and it'll be fine.

superstarksa said:
My M30s (bought in September 2019) started rebooting randomly about a week ago. The last software update on the phone was in June 22nd (evidently the latest One UI Core update to version 3.1) . Device care did not show any red flags, but the restarts happen without any specific indication. I've sent error logs multiple times to Samsung support through the Samsung Members app, plus a log dump to a email address that was specified by another user on the Members site.
On the side I tried a lot of different things to try to stop these restarts, but nothing is helping.
I found out on Twitter that a number of Samsung Galaxy phones that came with same/similar Exynos processor have all faced this issue. And Samsung is apparently recommending a motherboard replacement.
https://twitter.com/i/web/status/1415681717919047700
If anyone else is seeing the same problem and has resolved this (without motherboard replacement), please reply with your solution!
But beyond that, I am trying to see if rooting the device and installing another will help. As a n00b, I have been struggling with that for the last two days. I've gone through the rooting process multiple times & patiently starting from scratch (flashing a stock ROM) every time.
But will rooting plus a custom ROM (Pixel Experience, potentially) get me past this random reboot issue?
Physically the phone still seems good and I have had no other issues before this random reboot problem started. So if persisting with a custom ROM install will help, please let me know. Otherwise, I will just shut this exercise and buy a new phone.
(P.S: Am a n00b. If someone can help me troubleshoot or can point me to a n00b proof rooting procedure), do let me know. The phone is no longer stock because I'm in the middle of another rooting exercise.)
Click to expand...
Click to collapse
I too was facing random freezing reboot etc
I tried every custom rom ,flashing old firmware, nothing worked.
But today I finally found 100% Working solution and did short yt video so please watch and share I it worked for you.

superstarksa said:
My M30s (bought in September 2019) started rebooting randomly about a week ago. The last software update on the phone was in June 22nd (evidently the latest One UI Core update to version 3.1) . Device care did not show any red flags, but the restarts happen without any specific indication. I've sent error logs multiple times to Samsung support through the Samsung Members app, plus a log dump to a email address that was specified by another user on the Members site.
On the side I tried a lot of different things to try to stop these restarts, but nothing is helping.
I found out on Twitter that a number of Samsung Galaxy phones that came with same/similar Exynos processor have all faced this issue. And Samsung is apparently recommending a motherboard replacement.
https://twitter.com/i/web/status/1415681717919047700
If anyone else is seeing the same problem and has resolved this (without motherboard replacement), please reply with your solution!
But beyond that, I am trying to see if rooting the device and installing another will help. As a n00b, I have been struggling with that for the last two days. I've gone through the rooting process multiple times & patiently starting from scratch (flashing a stock ROM) every time.
But will rooting plus a custom ROM (Pixel Experience, potentially) get me past this random reboot issue?
Physically the phone still seems good and I have had no other issues before this random reboot problem started. So if persisting with a custom ROM install will help, please let me know. Otherwise, I will just shut this exercise and buy a new phone.
(P.S: Am a n00b. If someone can help me troubleshoot or can point me to a n00b proof rooting procedure), do let me know. The phone is no longer stock because I'm in the middle of another rooting exercise.)
Click to expand...
Click to collapse
Rooting or flashing custom rom won't help as I've tried everything with my galaxy a50 but the issue still persists. It's related to hardware of the device. Maybe some loose connections in the motherboard. Unfortunately, we don't have skilled local repair guys in India(assuming you too belong to India) who could look into this.

abhi-km said:
I too was facing random freezing reboot etc
I tried every custom rom ,flashing old firmware, nothing worked.
But today I finally found 100% Working solution and did short yt video so please watch and share I it worked for you.
Click to expand...
Click to collapse
Dude under clocking it won't help. You're just garnering views, nothing else. Stop being silly dude, just wasted my time watching your video.

abhishekpandey.468 said:
Dude under clocking it won't help. You're just garnering views, nothing else. Stop being silly dude, just wasted my time watching your video.
Click to expand...
Click to collapse
If you under clock all cores below 1ghz and set selinuxe to permissive mode then magic happens.not even single reboot in last 26 days. Before it was restarting every 5, 10 minutes.

I am also facing the same issue with my M21, downgraded to android 10, but it didn't help. Any suggestions?

Related

!!!Stop SAMSUNG GALAXY S3 FREEZING Problems!!!

Well, here is my story...
My cell phone is a Samsung Galaxy S3 mod. GT-I9300. Locked for Digitel (Venezuela mobile carrier). Android Stock Rom version: 4.1.2.
Preamble:
I bought this cellular a year ago, and it worked flawlessly almost for 12 months straight. I haven't experienced any single freezing or rebooting problem. I downloaded KIES and the program detected that a new version of Android was available for downloading for my phone. Bump! Error. I should have backed up my EFS first before doing the upgrading. BACKUP YOURS, IMPORTANT!)
NOTE: Backup your personal data as well since any ROM installation will remove for sure your personal data and info.
After upgrading and a few days later, my cellphone started to act somewhat funny. I started to got some freezing. To be specifically, my phone started to freeze, the screen just froze and nothing happened when I touched the screen, pressed any button. The only thing worked was to restart the cell (by pressing and holding the POWER button or by removing the batteries). Anyway, the freaking freezing problems continue occurring.
By the way, the warranty expired just a few days ago...
Since I couldn't do anything to stop the freezing problems, I decided to root the cell and install a new version of Android not official for Samsung and test its performance. But before that, I factory reset my cellphone, but it didn't work at all.
I tested several Android version I could find on internet: cm-11-20140....-i9300.zip, specifically, the SNAPSHOT, STABLE, NIGHTLY version. None of that worked, I also tested the cm-10-20... without luck. In fact, the freezing problems with those versions got worse and worse.
Taking the above in consideration, I decided to re-install the stock rom version (ver. 4.1.0) the one that was shipped with my phone when I bought it. You can find these version for any carrier in the world at: sammobile
I flashed and I used it for almost a day or so. During that period of time, I could feel that the freezing issues were gone, not even a freezing event. But unfortunately, I couldn't connect to any Mobile Network!!, so I had just bricked my cell phone !!! I took it to the cell carrier company (DIGITEL) and they could not do anything since my warranty already expired. WTF ! I was alone with my own problem now to sort it out.
SOLUTION !!
By no means I mean this is a cure but I have just stopped getting the hellish freezing and rebooting problems, and I just wanna share my experience with you so maybe I could help you to get rid of this annoying issues for the time being.
Picking up where I was left off, all I had was my bricked phone and a working ROM: ver. 4.1.2, So I decided to to reinstall this version back on my phone and see if it connected to the mobile carrier.
I reinstalled it and of course, after erasing cache partitions and making a factory reset. The procedures to install any ROM on your cellphone you can find it on internet (for instance, youtube may help a lot).
After I installed the version 4.1.2. my cellphone could connect to the mobile carrier once again... phewww!! But the freezing problems continued to appear in the fuc# phone. Well, now the only option I had to test thoroughly my cell was to install any application one after another but testing if the application was the culprit for the freezing issue.
But right after installing the stock Rom, I got a error message when my phone run to the first screen (Home Screen): TOUCHWIZ stopped responding... it lit my LIGHT BULB! I searched the web for the TOUCHWIZ and found out reports regarding many problems with Touchwiz.
Holy craps! The TOUCHWIZ is a BUGGY APPLICATION that comes with the STOCK ROM developed by SAMSUNG.
My friends there is no way to UNINSTALL that application but to use another LAUNCHER. I fired up and decided to download KIT KAT Launcher. Well, I downloaded the launcher and when you first run this application a windows pops up so you can decide what launcher the cellphone may use and the time to use it. I select ALWAYS I press the HOME button, the launcher to use is KIT KAT.
In addition to that I disable various stuffs, follows (you have to go through the setting app):
Disable Touch wiz (delete CACHE, and FORCE STOP)
Disable GPS
Disable Multi Windows
Disable Swipe Lock ( I found my cellphone freezes a lot while this is on)
I don't use a lot of widgets... but only one: The Clock and Alarm widget.
So far (it has passed 5 days straight without freezing). My phone froze on me while I was downloading something (maybe the phone was updating an app) and at the same time I was texting someone. I am suspicious that there is something to do with the downloading system too and the phone that could trigger a freeze.
Anyway, if you have experienced the freezing issue on your Galaxy S3 just like me, then try what I just outlined and give it a test. But do not download a bunch of program at the same time, just pick one by one, and allow some time to test your application and check if your phone is stable before continue with the next app to download and so forth. I have downloaded so far: whatsapp, BBM, sudoku and other games.
Hope you can get rid of the freezing problems just the way I did, any question feel free to ask.
I will continue posting any advance with my phone.
FROYCARD
PS: excuse my standard English.
Flashing a custom rom would help with the freezing issues too!
Try temasek's 4.4 rom its a lot more smooth than ur stock ull feel u have a new phone
You also lost ur carrier signal because ur efs partition was read only or something so backup ur efs before flashing the rom
kariiim said:
Flashing a custom rom would help with the freezing issues too!
Try temasek's 4.4 rom its a lot more smooth than ur stock ull feel u have a new phone
You also lost ur carrier signal because ur efs partition was read only or something so backup ur efs before flashing the rom
Click to expand...
Click to collapse
Nope,, it didn't work with my cellphone. I already tested it. As a matter of fact, I can name you all the ROM I flashed to my cellphone:
cm-11-20131115-UNOFFICIAL-i9300-V2
cm-11-20140104-SNAPSHOT-M2-i9300
cm-11-20140117-UNOFFICIAL-temasek-i9300-V36
cm-11-20140125-NIGHTLY-i9300
cm-10.2.0-i9300
None of the above rom I used stopped the freezing issue, that's why I needed to return to stock rom, and since then I am using it without experiencing any laggy or freezing.
Thanks anyway. :good:
Isnt it possible to create a rom with all of Samsungs bloat ripped off (TouchWiz included) and replaced with stock apps?
The problem is that non stock kernel roms use up a lot more battery than the stock one...
what?
i havent got this
Dude, you seem like a total beginner at this. You might want to start by trying a proper wipe, install a rom like Temasek and install a kernel like Boeffla.
Touchwiz is not the problem for your freezing. Get a custom kernel on there and try undervolting to lower the temp your phone. It may be too hot and may lock up.
You don't have to stick to roms available from your carrier either. You might just want to try any recent 4.3 rom from Sammy.
jinosong said:
Dude, you seem like a total beginner at this. You might want to start by trying a proper wipe, install a rom like Temasek and install a kernel like Boeffla.
Touchwiz is not the problem for your freezing. Get a custom kernel on there and try undervolting to lower the temp your phone. It may be too hot and may lock up.
You don't have to stick to roms available from your carrier either. You might just want to try any recent 4.3 rom from Sammy.
Click to expand...
Click to collapse
Yeah,,, you may be right I am a newbie... but since I stopped using TOUCHWIZ, I have experienced fewer a fewer lock-ups. I dunno what it is happening with my phone, but that is a fact. I am using KITKAT launcher.
The current stock ROM I am using is: 4.1.2 .... (I9300UBEMH2)
I am not familiar with undervolting to lower my phone's temp... maybe you can guide me about using it, or I could search the web for it.
UPDATE: I installed TWITTER Apps yesterday and each time I used it, it froze my phone for 12 min approx. Any suggestion?
Read the freezing thread sticky .
Delete this non working fix as well .
JJEgan said:
Read the freezing thread sticky .
Delete this non working fix as well .
Click to expand...
Click to collapse
Why should I? Are you a moderator of this forum?
Well I just want to update my post.
Yesterday I just wanted to continue figuring this freezing problem out. Since I published my experiences about freezing until yesterday the problem appears to have reduced significantly. I was using stock ROM ver. 4.1.2 flashed with KIES.
But I wanted to continue testing other ROM's. I tried to install a ROM named SAMMY'S ROM developed by guy named JustArchi (that I found in this forum). However I could not install it on my phone (SGS3 - GT-I9300) since it gave me some errors when I tried to install: ERROR STATUS 7
A margin note: This techie or nerdie called JustArchi gave me the boot from his thread for trying to seek help on this error.. so I trashed this SAMMY'S ROM and move on with another solution.
Whatever, I downloaded another official stock Rom ver. 4.3, released by SAMSUNG, intended for IRELAND - I am not from Ireland, but Venezuela (I founded it at SAMMOBILE under the top 10 latest firmware just released). By using ODIN, I flashed my phone, and to tell the truth, my phone feels differently. I haven't experimented any sluggish or lagging, not even a freezing so far (knocking on wood).
For precaution, I am installing one app at the time, and giving it time to see if everything is stable.
Conclusion: to any guys who is getting the annoying freezing, I think you must stick with it until your mobile carrier makes ROM ver. 4.3 available. Otherwise, if you are like me, wanting to work things out for yourself, download any ROM (ver. 4.3 compatible with your phone model) and test it on your phone. Before doing that, you just have to search the Internet for directions to do so, I am not responsible for what you do with your phone. I'll keep updating if another problem arises.
Note: since I am getting some rude comments from senior members who think they are too techie to read newbie's comments, queries, etc. I am not interested in their replies since they are not helping at all, thus I just ignore your lame comments from now on. Just scram.
Dude, you're really not helping anybody here with your information here. I don't know what you think you're sharing. The error 7 pertains to recover error which can be eliminated by installing an alternate recovery version.
I don't care if you're a newbie or not but you are spreading false info.
I'll scram now.

Need Help Random Reboot / Freezing

Hi Everyone,
It's been more than a month since I started using OP2 as my daily driver and below are issues that are keep occurring:
Random freeze & reboot while playing games ,typing message ,scrolling web.
Some apps just do not open
UC Browser crashes every once in a while
Some times whole screen goes black.
I'l tried all os available for op2 like
Oos 2.2.1 / H2OS / CM13 by @Seraph08 / Oos3.0 but..still same issues
PLEASE HELP !
Thanx In Advance.
And the logcat is where? Without it there is no way of telling.
I faced the same issue on my device. Nothing helped out, wiping cache, data, system etc.
Flashing other roms also didn't help.
Now it's in an RMA process, 4 days it was in repair and today the status switched to function test.
I hope they found something and repaired it.
Sprint82 said:
I faced the same issue on my device. Nothing helped out, wiping cache, data, system etc.
Flashing other roms also didn't help.
Now it's in an RMA process, 4 days it was in repair and today the status switched to function test.
I hope they found something and repaired it.
Click to expand...
Click to collapse
What is RMA ?? Tell me about that....actually I visited service centre so many times but..they only did fastboot flash & said everything is OK..!
RMA = Return Material Authorization
That's the repair process. The support must authorize the checkup and repair and if that is done the device will be shipped back to me.
Now they have only updated the software, what I have done by myself, but if the issue still exist I'm eligible to get a replacement. Let's see.

Random reboots

Hello, everyone!
Last week I received a brand new Xiaomi Redmi 3S. Everything seemed fine until I noticed that the phone tends to reboot from time to time. Sometimes, it can't work for a couple of minutes before rebooting and sometimes I can spend hours playing with it before the error happens.
I tried updating to the latest official stable MIUI and the problem persists. I switched to the developer version, to no avail.
Then, I decided to unlock the bootloader and install a custom ROM (from Xiaomi.EU) and it didn't solve the issue.
Reading through some threads in the en.miui forums I found some posts by a guy who claimed that the problem could be solved by using KernelAdiutor... But his method didn't work.
I made a video, as the vendor requested. There, you can see the problem: It rebooted my phone twice in less than 5 minutes.
I think that this problem isn't related to the battery, as the reboots have happened even while the phone is connected, and just before each reboot the phone freezes for a moment, like if a program crashed.
Any ideas on how to solve this issue? Thanks in advance.
Vexelius said:
Hello, everyone!
Last week I received a brand new Xiaomi Redmi 3S. Everything seemed fine until I noticed that the phone tends to reboot from time to time. Sometimes, it can't work for a couple of minutes before rebooting and sometimes I can spend hours playing with it before the error happens.
I tried updating to the latest official stable MIUI and the problem persists. I switched to the developer version, to no avail.
Then, I decided to unlock the bootloader and install a custom ROM (from Xiaomi.EU) and it didn't solve the issue.
Reading through some threads in the en.miui forums I found some posts by a guy who claimed that the problem could be solved by using KernelAdiutor... But his method didn't work.
I made a video, as the vendor requested. There, you can see the problem: It rebooted my phone twice in less than 5 minutes.
I think that this problem isn't related to the battery, as the reboots have happened even while the phone is connected, and just before each reboot the phone freezes for a moment, like if a program crashed.
Any ideas on how to solve this issue? Thanks in advance.
Click to expand...
Click to collapse
No expert here, but seems could be hardware error. Next time if you happen to have such thing, don't unlock the bootloader. But maybe you can relock it (if thats needed) and install stock and send it back to them. The device seems to have a defect.
same issue for ME also ! every day crying with redmi 3s ! F**k

Suddenly, several problems o.O

Good morning guys,
I opened this thread with the hope that someone can help me.
A friend of mine, several months ago, bought a Xiaomi Mi A1. But suddenly, the phone shows different strange issues:
- It does not receive any notification.
- When you scroll down from the status bar, the phone shows just the first row of icons.
- The touch buttons do not work and this create a difficulty to use the phone.
- Emails do not arrive through gmail and others client.
- It does not download any games from playstore. It remains stucked on download but actually it does not download anything.
He would avoid the full-reset but if it could the only solution, he will do.
What do you suggest?
Could you ask him for a screen capture of his "about phone" screen from settings.
Same happen to me after last july update (full stock). It also included not being able to activate wifi. Factory reset solve it but I still experimenting one issue but I think it is magisk/xposed related: sometimes during boot just before introducing the decrypting password it says system process is not responding and I have to reboot many times.
carmeloamg said:
Same happen to me after last july update (full stock). It also included not being able to activate wifi. Factory reset solve it but I still experimenting one issue but I think it is magisk/xposed related: sometimes during boot just before introducing the decrypting password it says system process is not responding and I have to reboot many times.
Click to expand...
Click to collapse
Then don't report issues if you use Magisk or things like that....
P.S. "full stock" is FULL stock, not with Magisk and Root, i have a full stock phone and the only bug is the notifications Led always on (without pulse), already reported from some users, any other problem is Magisk/Mods releated.
N1ck474 said:
Then don't report issues if you use Magisk or things like that....
P.S. "full stock" is FULL stock, not with Magisk and Root, i have a full stock phone and the only bug is the notifications Led always on (without pulse), already reported from some users, any other problem is Magisk/Mods releated.
Click to expand...
Click to collapse
Well first of all I'm NOT reporting any issue, I'm answering a report telling I faced the same and how I solved.
Then I tell the OP I'll also faced another issue that have not experimented previous to an update (and made a clarification that it could be magisk related).
Full stock means full stock. I had that issues with full stock factory reset July update. After solving the issue I flashed magisk and xposed. So in my reply full stuck means full stock and that's why I said full stock. Next time reserve condescension and hostility to those who post useless information or ask without searching or whatever but I was just sharing my experience with the community to try to help OP friend.
To sum up dear OP in my opinion your friend will have to factory reset the phone.
Ps. If you misunderstood my words is not my business you should ask before attack.
PS2. Not having an issue does not seem that there's no issue. I updated to June 8.1 before it was pulled down and I did NOT face sms issue that most user found.
Regards
xNoFantasy said:
Good morning guys,
I opened this thread with the hope that someone can help me.
A friend of mine, several months ago, bought a Xiaomi Mi A1. But suddenly, the phone shows different strange issues:
- It does not receive any notification.
- When you scroll down from the status bar, the phone shows just the first row of icons.
- The touch buttons do not work and this create a difficulty to use the phone.
- Emails do not arrive through gmail and others client.
- It does not download any games from playstore. It remains stucked on download but actually it does not download anything.
He would avoid the full-reset but if it could the only solution, he will do.
What do you suggest? [emoji782]
Click to expand...
Click to collapse
Is he on the stock or custom?
carmeloamg said:
Well first of all I'm NOT reporting any issue, I'm answering a report telling I faced the same and how I solved.
Then I tell the OP I'll also faced another issue that have not experimented previous to an update (and made a clarification that it could be magisk related).
Full stock means full stock. I had that issues with full stock factory reset July update. After solving the issue I flashed magisk and xposed. So in my reply full stuck means full stock and that's why I said full stock. Next time reserve condescension and hostility to those who post useless information or ask without searching or whatever but I was just sharing my experience with the community to try to help OP friend.
To sum up dear OP in my opinion your friend will have to factory reset the phone.
Ps. If you misunderstood my words is not my business you should ask before attack.
PS2. Not having an issue does not seem that there's no issue. I updated to June 8.1 before it was pulled down and I did NOT face sms issue that most user found.
Regards
Click to expand...
Click to collapse
It wasn't an Attack, just a normal reply like others.
...
And
...
I can't find any of those info in your previous comment.
Regards
kudos1uk said:
Could you ask him for a screen capture of his "about phone" screen from settings.
Click to expand...
Click to collapse
Yes man.
Fir answering to the other user, he has Full stock without magisk or similar

Restart in every 1,2 min .

I have some serious issue with my samsung m30s .
My phone restart in ever 1,2 min.
I tries flashing stock firmware through odin .
Still it wont worked.
I tried installing twrp and magisk.
After that i tries to install Prish os . But still before booting into system . Its restart every time .
I need help
Please help me.
Badal meherr said:
I have some serious issue with my samsung m30s .
My phone restart in ever 1,2 min.
I tries flashing stock firmware through odin .
Still it wont worked.
I tried installing twrp and magisk.
After that i tries to install Prish os . But still before booting into system . Its restart every time .
I need help
Please help me.
Click to expand...
Click to collapse
Hey, sad to hear that you are facing issues, but it seems problem is something else, as you mentioned it rebooting on STOCK ROM as well so.
If you can share some screenshots of about device we can check BL version and few things also feel free to text me on telegram @neel0210 so that we can have proper convo and can help you as much as possible.
I too have freeze and reboot problem whenever I use device, its random and cannot be predicted when its going to happen,i tried all ROM ,still same issue persists
yes me too have freeze and reboot problem whenever I use device, its random and cannot be predicted when its going to happen,i tried all ROM ,still same issue persists
why we have same problem in same time? this is from samsung or what?
Hi, is there some new development yet?
Been having that same problem for the last few days now. There were short periods where I could use the device without any issues, but now it's restarting after just one or two minutes, if it even gets that far.
I have the same issue as well
For me the device fails to boot now.
The only way to get it to boot is force off encryption and using lineage.
Yet the phone panics in any app like even amazon.
Service people say it's hardware fault and needs the board to be changed costing 80% of what I paid for the phone itself.
Any help?
Guys, same issue is happening with my sister's A50 from last july(2021) and is still present. On stock rom it was not even usable but on lineage os i am able to use it for YouTube, songs and pretty much other stuff.
Looks like the issue is with the memory ic but I can't check it with anyone as in india even the people who repair devices are not well versed with knowledge and speculate on everything.
I've seen foreign repair guys, they have great knowledge when it comes to repairing of the devices.
I wish we had knowledgeable local repair guys in india too(went Little off topic but what can I do, I've been feeling this a lot lately).
If anyone knows anything or can point in the right direction then pls help.
Thanks for reading.

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