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Alright, long story short, I bought the Juno from Tmo several months ago. One of the reasons I was so impressed with it was the incredible screen quality, it was crystal clear, far better than any other PDA phone Id seen, at least out of what was available at Tmo.
Anyway, that phone got stolen, and the replacement I was sent had very noticeably inferior screen; not clear at all, pixelated. Not to mention a horrible viewing angle. All problems I never had with my original. So I had them send me another replacement, and it was fine again, just like my first one.
Fast forward, that phone dies. They send me another replacement, and the screen is no good again, same horrible quality as the previous replacement. The next several replacements I ask for to fix this issue have the same thing.
All the new Shadows at local Tmo stores are that way too, none of them come close to the first one I had in screen quality.
So my question is, what gives? Did HTC change their screen hardware, or have I just gotten 5 bad apples?
Thanks in advance for any insight, its driving me crazy.
I myself have a Shadow right now, altho not overall what I excepted its really nice for what it is. I miss my qwerty keyboard and touch screen. I'm actually thinking about exchanging it for a different phone. Unless you want to buy it? But the quality is great. Battery life is good.
I ran into the same thing.
The keyboard on mine failed. The replacement has an inferior screen and is missing some features of my first unit like the newer Live client and "driving directions" link on the neo interface.
It's kind of a bummer. The folks at the TMO store were clueless.
ianken said:
I ran into the same thing.
The keyboard on mine failed. The replacement has an inferior screen and is missing some features of my first unit like the newer Live client and "driving directions" link on the neo interface.
It's kind of a bummer. The folks at the TMO store were clueless.
Click to expand...
Click to collapse
To be very honest, I've never met a TMO store clerk who had a clue. I pull my Shadow out at the store and thay are just in aww.
Make T-Mobile keep sending you replacements. I had to go through like 5 replacements in like two weeks in July until I got a good screen shadow. They'll usually waive the shipping off the bat so if the rep is gonna charge you, push to get it waived. They don't care about quality control so don't pay other than the first time. I paid for $15 express overnight the first time and they overnighted for free every other time.
The clueless reps won't believe you. They'll tell you to do a hard reset and go to contrast settings... so what I did was I made a tinyurl of a good thread with pictures right in the first post.
Before you waste too much breath and time, tell them to go to
www.tinyurl.com/shadowscreen (yes the reps have internet access).
That saved me so much time in the phone calls ordering more replacements. After the 2nd or so replacement they didn't believe me anymore so I had to show them.
After the 4th, they made me go to a T-Mobile store to have a rep confirm the issue in person. What I did was bring a friend's good shadow and a bad replacement. The rep couldn't tell a difference with both shadows on the home screen.
He thought I was just picky. Then it hit me to show him the pink T-Mo bootup screen. I tilted them side-by-side and he finally saw the difference and apologized for doubting me. The bad one would go from pink to red to brown while the good one would stay pink in any angle. He made the note on my account and customer care did not give me anymore problems. It didn't matter though because the next one was my good one.
Im not crazy?? Oh thank god!
Thats a huge help, thanks! I'm gonna go talk to them and show them the pictures and see what they say now.
New Hardware
Yes, T-Mobile decided to change the screen hardware, but I was not aware of the screen resolution being degraded. The only bulletin I have seen refers to the screen being changed to help with them not being as prone to cracking. I am one of those "store clerks" and I am not clueless...LOL.
Figures. Half the reason I bought the phone was the amazing screen quality. Any idea if its possible to get an original still?
The "inferior" quality screens started to appear about 9-10 months ago. Here is a post I submitted at Allshadow forums showing the problem in January. I've seen the pictures used in many other forums, which was my purpose in posting:
http://allshadow.com/forum/viewtopic.php?f=2&t=367&st=0&sk=t&sd=a
Since then, my wife's Shadow died and we received a replacement. Unfortunately, it was a bad one... I requested a second one, and it was the same. Then I decided to just sell it rather than dealing with multiple replacements again. Besides, they are a bit more "resistant" to send you replacements 9 months after purchase as opposed to when you are still in your return period
The Shadow I am using has the perfect screen. If something happens to that one and I get a bad replacement, I'll probably sell it and get another HTC device...
So, I wonder...
I accidentally cracked the screen on my shadow the other day, so Im going to try buying a replacement screen online and see if I get lucky and score one of the original, higher quality screens. It would seem that T-mobile doesn't have the good one anymore (6 "crappy" replacements later). Lets just say they aren't very fond of me; 2 call center reps I talked to knew me by name when I would call back...
Anyway, the screen should be in soon, Ill post here with the results
Finally!
Well, I saw an auction for a Shadow on ebay, and thanks to the wonderful pictures the seller posted, I could tell it was an original Shadow, with the original, glorious screen. It was kinda messed up otherwise, but I bought it anyway, took the screen out and put it in mine and voila, amazing Shadow!
Thanks for nothing T-mobile
I bought my Shadow on eBay a couple months ago and i've noticed the screen problem also, do you guys know i i'll able to get a replacement even if i didn't buy it new?
No, sadly. All of the current Shadows have the new, lower quality screen. You would have to find an original on ebay or from another person and switch the screen out (Or use the phone, if its intact)
I just hope the Shadow 2 doesn't also have the crappy screen.
strange problem
I bought a Shadow on ebay and found that the wifi working but the phone will not get a network. It would just show searching again and again. I bought another from ebay that was working well before a broken screen.I took the board from the last fone i bought and install it on the first. everything working apart from the WIfi showing "driver not installed". I then know it was the Dpad section so I changed it then wifi is working but screen color and quality change. I got a strange yellow color and at different viewing angles it would change.I reused the first Dpad and everything is ok apart from wifi. Do you need a matching Dpad flex for special screen?? and wifi???
So I just received my X1a Xperia in North America from expansys.ca
I have to say it's not what I thought it was going to be for $1,000 dollars.
As soon as I got it, noticed the battery and the charger were removed from their bags.
The actual LCD (viewable LCD display) is slanted on the one side... (The gap between the straight peice of plastc horizontally and the viewable section of the screen is greater on the right side than the left... Kinda miffed about this, it's small but Im neurotic and notice these things...)
The back cover of the phone (not the battery cover) was higher and sharp, and not level wiht the battery covery. After closer inspection, I pushed on it, and it snapped into place (it wasn't fully snapped on during manufactoring I guess).
The Camera button doesn't feel secure, and the optic pad for scrolling is very loose and I'm wondering if it is going to fall off...
THANKFULLY the unit has no cracks, hahaha. Kinda also miffed about the sliding. I'm getting scared how easy it is to pull and have the top seperate from the bottom....
Anyone else have any of these issues? For 1,000 bucks I was expecting a bit more. I thought it may have been a re-pack from expansys, but the factory screen protect was on waiting to be pealed off, and when I started the phone it started the initial WM config stuff.
Is there any way to find out how long the phone has been powered on?
why are you buy an X1a for 1 Grand? That's ridiculous.
why not return it, and get it from buy.com for $720 i think you can even get it at sonystyle.com for $799.
I got my x1a from buy.com and had no problems.
Well
Well, it is possible to check in the registry how many power cycles the phone has had. However, this is only accurate if the firmware has not been reflashed since. I think (but not sure) that even a hard reset will reset this effectively rendering this method practically useless. I have noticed it when looking through with SkTools.
The fact the screen protector is on means nothing about the phone being factory, the screen or covering could easily have been replaced if it's a reconditioned.
This sounds nothing like the real build quality of the Xperia. I'm a perfectionist myself and would notice these problems. My touchpad/scrollpad is perfectly secure, the slide is tight, screen is perfectly aligned, and I mean perfectly. The camera button should have no more than half a millimetre play from front to back when looking at the screen, and none in any other direction, even with a lot of use that is the current condition of mine.
Sounds to me like your phone has been rebuilt or you've been very very unlucky.
That being said, expect the keyboard to become a problem after a couple of weeks, but otherwise it's an amazing phone.
Too bad.
I bought mine 3 weeks ago for less than $550 brand new @ Finland.
Optic pad seems loose on my xperia too.
As for the price. The X1a are more pricey than the X1i due.
I needed the X1a to make sure HSDPA works in North America... I don't really care about the price anyways, I shopped around for an X1a and I trust (or atleast trusted Expansys).
I sent an e-mail off to Expansys to find out if it was B-stock or a repack, I'm waiting to hear from them.
I'm wondering if the battery and the charger were removed from their sealed plastic bags because they needed to test them in another device or something...
The only REAL big piss off is the screen... Even though it's a small issue, the blank gap between end of the display and the plastic peice where the buttons start, the right side is 1/16ths of an inch bigger on the right side, compared to the left side. I'm just wondering if a component of the screen is damaged or misaligned... I don't want it to start bending after a while.
I'm concerned about the warranty too as I'm in Canada. I have 15 days to send it back (at my own expense), I'm not to sure if Sony would warranty a product they don't sell in my country...
Start the return process right away. There's no reason for you to keep that phone with the condition you received it in.
Zhariak said:
THANKFULLY the unit has no cracks, hahaha.
Click to expand...
Click to collapse
Well, not YET. Mine got cracks at the stylus hole when I had it for 4 to 6 weeks. Good luck and you should really return it before it is too late =P
Ok, soo quick question...
Ive had 10+ windows mobile devices in my life. Everytime I turn them on for the first time (brand new), it ALWAYS asks you to align the touchscreen.....
The Xperia booted up and had confiuration questions, but what's odd is that it didn't ask me to align the touchscreen....
Does anyone know if the X1a prompted them to align the touchscreen when they first unboxed and powered it up?
Also, anyone know the registry key for turn on and offs?
Yes it should ask you to align the touch screen for the first time. Does the phone look like it's been used??? Just return it...I think Rogers is releasing the X1 for $299 w/ 3 year contract...no?
I bought my X1i for $400 brand new
1k?
rofl ... i paid 100€
u can get it here for 350€ new.
wanna buy mine? 800 Bucks
Wow, so I'm an idiot. It has been powered on...
I wasn't promtped for a touchscreen alignment, AND looking at Call history, 333 was dialed once a few days ago, and 222 has been dialed twice a few days ago. All calls lasted for 30 seconds to 2 minutes...
Anyone know what 333 or 222 could be?
By the way, I want to thank everyone for their help... These forums r0x0r! haha
Anyone know howto reset the phone (all my exchange information is entered), I'm returning it for a new unit...
Just press the two silver keys and simultaneously/after that the Key hidden by the stylus [easily pull out the stylus and put it into the hole in order to press the soft-reset button] ...
Or you turn on youzr device, go to Settings/System/Clear Storage ... enter '1234' and press 'OK'
Kind Regards N0r0
To hard reset:
Hold the two silver keys (under the screen) then press the power button slightly (no more than a second!).
Zhariak said:
As for the price. The X1a are more pricey than the X1i due.
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Click to collapse
True, but even at a US Sony Style store the price is $799 US, or $920 CAD. And it can be purchased at other stores new in box for less than that.
As for the warranty, for the X1, Sony will honor the warranty anywhere in the world if you can provide a valid receipt. I called before purchasing my X1i for here in the states.
What's with the hater congregation here? If you don't like it, go sell it and be done with it. No need to spam....
jhendra said:
Yes it should ask you to align the touch screen for the first time. Does the phone look like it's been used??? Just return it...I think Rogers is releasing the X1 for $299 w/ 3 year contract...no?
I bought my X1i for $400 brand new
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Click to collapse
nice , mine was used for 360
1 grand is just a FRAUD
Well, that comment about Sony providing warranty service anywhere in the world with a valid receipt is awesome!
I remember once I had to get warranty work done on my Motorola MPX220, and they just wouldn't do it even though it was brand new, hahaha...
I ordered another one, and FedEx is picking up the problem one tomorrow morning.
Super stoked to have another "unboxing" haha. Return department at Expansys even said they would check the stock before shipping to make sure it doesn't have any damage to the box and stuff
sounds like you got ripped off bro
So over a trip I went on, my beautiful HD2 stopped working. I have my suspicions as to what caused the damage, but they still come off as odd. Basically, I had my HD2 working perfectly ... I went into the bathroom to take a shower ... and I guess it was steamier than usual [since I was in a different climate than usual] ... the next day the device would vibrate to indicate boot but only display a faint logo onscreen of the ROM I am using [meaning backlight broken] then it would turn off after trying to boot I guess. I checked out the phone, looked for damage or water or anything ... couldn't find anything significant. I did notice that the tags on the phone and batter, which I learned are for water detection, had turned red. That struck me as odd because it wasn't the first time I had the phone in the bathroom with me. In any case, at this point the device won't even turn on ... plugging in the charger does nothing. It is basically dead.
NOTE: AT NO POINT DID THIS PHONE GO INTO THE SHOWER OR TOILET OR WHATEVER. IT WAS PLACED DOWN ON A DRY SURFACE BEFORE THE SHOWER.
So I am going to T-Mobile tomorrow, see if they will be kind to me haha. I highly doubt it, because the tags don't lie .. regardless of whether or not I feel it was a valid case of "water damage".
So, if they give me warranty and provide me with a new HD2, then this thread will be useless, but under the assumption they don't ... I was wondering if the HD2 is the phone to stick with.
I think it is great and all, but I always wonder if there is something better.
I was reading that the Nokia N8 can be run on T-Mobile USA when unlocked, I am not sure of the truth behind that ... but the specs on that device look pretty awesome. I just don't like that it is a huge switch from WinMo/Andro/WP7 capabilities. It also doesn't have that XDA-Developers community backing.
That is basically all I was thinking in terms of alternatives ... any other thoughts?
Man that really sucks about your HD2, and that is very curious that the water indicators turned red. I also don't think you will get much love from T-Mobile either because of the water indicators. But I say get another HD2, I know it is starting to become a older device now but to me there is just no other phone out there that can stand up to the awesomeness of the HD2. Besides you know if you get anything besides a HD2 you will be kicking yourself in the butt later on for not getting another HD2.
The Nokia N8 will not keep you happy, there are issues with both the software and hardware, similarto the issues Nokia software has been displaying from the 5800/5530 software fiasco.
I would never go near a top range nokia - they have lost the plot over the last 2/3 years. all imho of course
I have a myTouch 4G/HTC Glacier and the phone is a beast. screen looks awesome(but not as big as hd2), hspa+, 768mb RAM, front facing camera, etc...lots of nice ROMS and great devs. Im running cm7 rc4 on mytouch and get 30+ hours on a full battery charge
So I went to T-Mobile today ... they instructed me to call Customer Care and they should be able to send me a new device. Looks like I am sticking to the HD2.
I am still curious though: I am aspiring to be a Software Developer (actually, Cornell CS '15 ), and for that reason I know the HD2 is a great phone for me [I think it is like 5 different OSes it can run]. I have been curious, because I haven't had the time to sit down and do this myself, which OS is best to have on NAND ... since now the HD2 can do WinMo, Andro, [and WP7?] on boot. I feel like WinMo is a great choice, because then I can use HARET to boot Android ... but then I can't use WP7. And if I choose WP7, then I am stuck with just that. And if I choose Andoird, then I am stuck with just that.
I dunno ... just something to ponder I guess Opinions are greatly appreciated
Keep checking this thread m8 for ppl's views on OS.
http://forum.xda-developers.com/showthread.php?t=1020358
Cyclonezephyrxz7 said:
So I went to T-Mobile today ... they instructed me to call Customer Care and they should be able to send me a new device. Looks like I am sticking to the HD2.
I am still curious though: I am aspiring to be a Software Developer (actually, Cornell CS '15 ), and for that reason I know the HD2 is a great phone for me [I think it is like 5 different OSes it can run]. I have been curious, because I haven't had the time to sit down and do this myself, which OS is best to have on NAND ... since now the HD2 can do WinMo, Andro, [and WP7?] on boot. I feel like WinMo is a great choice, because then I can use HARET to boot Android ... but then I can't use WP7. And if I choose WP7, then I am stuck with just that. And if I choose Andoird, then I am stuck with just that.
I dunno ... just something to ponder I guess Opinions are greatly appreciated
Click to expand...
Click to collapse
If you choose WP7, you can run Android off SD card via MAGLDR.
Sent from my HTC Vision using XDA App
So its official, adios HD2
I wish the device weren't so darn expensive! Unless I get paid as I am expecting for a little job I did recently, I may have to put off my hopes to get another HD2 for a while.
Anyone have any good recommendations of where to buy a New or LIKE New HD2 cheap? ... I can deal with superficial damage on the back-side, as long as the camera lens and the entire front side have NO damages to them [and of course the phone functions like new]. I have scavenged ebay a bunch today...best offer I could find was about 300$ for a brand new device, 280$ for a Like-New that fits my criteria ... 250$ for a like-new that is a little less appealing.
*note: changing the thread title so it doesn't seem to go off topic
Cyclonezephyrxz7 said:
So its official, adios HD2
I wish the device weren't so darn expensive! Unless I get paid as I am expecting for a little job I did recently, I may have to put off my hopes to get another HD2 for a while.
Anyone have any good recommendations of where to buy a New or LIKE New HD2 cheap? ... I can deal with superficial damage on the back-side, as long as the camera lens and the entire front side have NO damages to them [and of course the phone functions like new]. I have scavenged ebay a bunch today...best offer I could find was about 300$ for a brand new device, 280$ for a Like-New that fits my criteria ... 250$ for a like-new that is a little less appealing.
*note: changing the thread title so it doesn't seem to go off topic
Click to expand...
Click to collapse
I may be willing to sell my hd2
So I ended up buying a new [Used] HD2. I was told that the only issue was the metal plate over the batter [which I saved from my old HD2] ... so I was fine with it. I just got it today, it had a few minor scratches on the screen as well as what i think is a tiny Crack. So I am debating putting up with it, or calling the guy up and asking him what is up with that...
I purchased it on eBay ... so I just wanted your opinion on this: I bought it pretty cheap [235$] in comparison to other offers on the site, and the description was:
HTC HD2 (T-Mobile) cell phone
Used but in overall excellent condition
The only issue is that the metal cover on the back has some scratches, nothing major, screen is excellent
Includes phone /w battery and charger only, charger is not the original HTC charger, but it works 100%t
Click to expand...
Click to collapse
I called the guy up to ask a few questions: Is it just the back-plate that has superficial damage? Has the device been tested to work as though new? The screen has nothing on it? And the guy basically told me that the back-plate was the only issue. Now that I have the phone, though, there are those minor scratches, and that small crack on the screen, as well as the cover to the earpiece missing/worn so it is silver now, and also the top right and left corners have a bit of damage.
Basically, when I put the soft-shell cover I have over it [stock], I can't see any of the superficial things except the screen, so they don't bother me as much. After all, it was listed USED, so I expected so much. I am just concerned about the SCREEN. If it is a crack on the screen, it will just get worse with time, am I right? If it were a scratch I could deal with it MAYBE, but being a crack I just don't want to have to look towards buying a THIRD device later on due to a cracked screen ...
[by the way, this crack wasn't a result of shipping I think ... it was in a nice thick layer of bubble-wrap and none of the bubbles had popped.]
So what is your opinion? Should I call this guy up, see what the deal is? Or should I deal with it?
Opinions appreciated!
EDIT:: Here are some low-res photos [one close-up, one far away]. I had to use my Exca to take them, I couldn't find my camera
www.chicken-eggsolutions.com/Max/IMAGE_026.jpg
www.chicken-eggsolutions.com/Max/IMAGE_027.jpg
Swapping just the one piece is harder than swapping a glass digitizer screen combo, since to get them apart involves baking the phone for so many minutes at (I think it is) 60 degrees, then you will need to glue the new one back to the digitizer.its not just a simple swap. Plus the screen is the last piece in the stripdown process, EVERYTHING comes apart before you get to the screen.
If I were you I'd consider asking for some money back and live with the crack, or if he wont go for that tell him you want full refund. But you need to be quick, eBay will support your claim but leave it too long makes it look dodgy.
as for cracked screen getting progressively worse, that's not necessarily the case. I dropped mine ages ago (several months) and it now has around 8 or9 large cracks, all the way through the glass radiating from one corner all the way up to the top, and they are no worse now than when it happened, (i have a screen protector to save my fingers from possible sharp bits) though the rigidity has suffered greatly, and it now creaks and groans when it gets pressure in my pocket.
Yeah, I figured so much about the screen ... Turns out what I have is screen+digitizer, but the cable for the digitizer isn't in any condition where it will work again, haha. I didn't expect/want to do a screen-replace when I took apart my broken HD2.
Yeah, I know I have to act quickly for eBay to hold up a better case, in case the guy doesn't want to be easy about it. I just got the phone literally an hour ago in the mail.
I'll try to have some more higher-res photos up by tonight because I am still not sure if it is just a nasty scratch, or a crack...and as you can see my Excalibur doesn't exactly take a good picture haha. What I find odd is that usually a crack starts at the edge of the glass and progresses inwards, but this one starts in the middle of the screen and has like 3 little 'legs' of it coming out. I'm not scratch/crack expert so I can't really say ... I'll just have the photos up later.
Otherwise, I'll probably call the guy up tomorrow, see what the deal is/is going to be.
I would demand a Partial refund if you are happy enough with the phone.
If you get it, buy a zagg invisible shield screen protector to preven the crack from getting any worse. Had some good and bad luck with ebay purchases, but thats a story for another thread
Could be a pressure crack, I have a friend with a desire HD and he sat down with it in pocket, and a lighter against the screen, and he has a similar sounding crack, a few small cracks radiating out from a tiny central chip.
Okay, so I got the higher-res images ... the links are as follows:
www.chicken-eggsolutions.com/Max/IMG_0278.jpg
www.chicken-eggsolutions.com/Max/IMG_0279.jpg
www.chicken-eggsolutions.com/Max/IMG_0280.jpg
www.chicken-eggsolutions.com/Max/IMG_0281.jpg
I think that 280 shows it the best, the others give you a view of it in respect to the whole phone. It isn't huge or anything ... decently sized. When the screen is on, I really have to look to find it. Besides feeling it with my finger as I swipe over it, I wouldn't really be bothered by its being there. My friend said it seems more like a surface scratch, but unlike the other scratches, I can actually feel this one [which is why I think it is more like a crack]. Ohh semantics!
In any case, just another curious question. Seeing as I just got the phone, I haven't put on any custom ROM or anything, assuming I would have to settle an issue potentially, but I realized when trying to hook the phone up to my computer that the SD card didn't register. It had registered just fine earlier today, and at my friends house. Then I didn't use it for maybe 4 hours. Then just now it didn't register. It was fixed with a reboot. Is this likely an OS thing that will be fixed with a new flash of a better ROM [this is running a STOCK rom by the way]. This phone would be pretty limited without its MicroSD Card slot. I just want to make sure that if that is a hardware issue, I bring that up.
I guess this will be the final post/update:
I talked to the guy, and he offered me either to ship it back at my expense [but still get a full refund], or he could give me $25 for the inconvenience/hassle. Having really thought about it, looked at the scratch/crack. I took him up on the latter offer.
I guess it just means I should be more careful when using the phone. After all, its like I said: I can't notice it unless I look for it when the device is on. Its a shame that there was a crack on the screen, but for $200, I think it is a darn good bargain. Also, the MicroSD card slot has been working just fine...I think it was an OS thing. If the MicroSD card slot does turn out to be an issue, hopefully it is within the next 40 days, haha, so I can still get it covered by Buyer Protection. Further, I simply cannot find a price as good as that
So, I guess this is the end of this thread. Thanks to anyone who helped
So I;ve had my TF for about 2 months now, and I'm starting to like it more than I did lol.
Only thing is, I appear to have some light bleed on the left and bottom of the screen. It's only noticable on dark backgrounds (obviously), but my question is, how much is too much?
Is it worth RMA'ing now, and hope I get a better one, or should I just put up with it?
If you RMA you may end up with a repair, not a replacement and the quality of the repair depends on whether it goes to CA or TX IMO with TX being the worser.
If you're not the kind of person to become annoyed because you don't know what they might have messed up inside, then you can try the RMA. They'll swap out the screen if they do a repair and there's a chance your light bleed can go away or the new scree may have light bleed in just one spot.
You'll also have to pay the intial cost to ship it to them and you'll have to wait three weeks, maybe longer for the repair to be finished.
They are not in the habit of replacing them anymore, only repairing them.
Is that the case for the UK, or just the US?
I know there is a popular notion to keep returning them until you get a perfect unit, but some minor light bleed wouldn't make it worth the trouble, expense, and time-Transformerless in my book. Maybe a couple dead pixels, creaky back panel, loose volume/power buttons, and substantial light bleed, but rolling the dice because you have just one of those seems overly optimistic. Odds are good you'll be out $20 for shipping, without your tablet for a month, and get it back in as bad or worse condition. Good luck if you go that route, though!
your personal feelings of too much is too much. I could say 5% is too much for me, is that too much for you?
How can they charge you for shipping on a faulty item. has anyone gotten around this by complaining. IMO it seems unacceptable to produce a faulty product, sell it to the consumer, then charge them anything to repair it. That responsibility should fall on the manufacturer.
Believe me, you can argue until you're blue in the face, they won't budge. It's simply what they're fed from the higher ups I assume and they won't feed you anything else.
It was a little surprising given that companies I've dealt with generally don't charge return shipping especially if their product is defective.
Hello.
Unfortunately i broke de screen of my nexus. Ca someone who have passed for the same situation say how much is to change the screen officialy by Asus?
It´s better chenge the screen or buy a new one? I already have an LG Gpad but if i solve the problem i give the nexus to my daughter.
If you're up to it, changing out the screen+digitizer is actually not too bad. I bought a replacement combo on Amazon for $60ish. There are some guides online which are pretty helpful and it took me a total of 30 min to do. The toughest part was removing the bezel from the glass.
That being said, I have seen some used Nexus 7's on CL for as low as $60 so if you're comfortable with that, it is another option.