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Not sure if this is the right place to post or not.
I just purcahsed a new Samsung Galaxy Tab 10.1. Set it up and noticed the Android Market Icon was still there??? Went to download some apps and it prompted me to download Playstore. After Playstore was downloaded imediatly started freezing up and forcing close. Uninstalled, re-booted, reinstalled again and same problem. Unistalled, did master reset, did another initial set-up, went to Playstore and same problem. Wasted an hour of my life on the phone with T-mobile customer care and tech support then wasted another 35 minutes with Samsung tech support with no positive outcome. So this moring I turn to the internet and the real experts. Doing a quick google search I see that in the past week or two there have been a huge influx of Playstore complaints that sound similar to mine and it appears they are not device or carrier specific. Has Google come out an said there is a problem? Anyone else on here having any issues? FYI, I did confirm that I am running the most recent updates.
I checked and I do have the most recent system update on my device. I am not a "geek" but have been using Android devices since before they were availabel to the public and this Samsung is my 6th Android device so I am not a newb, that being said I am ready to throw my new Tab through a wall because I can usually work my way through glitches and get them corrected on my own. I was using a crappy old Viewsonic G-Pad before this, I thought I was upgrading but thet old rooted G-Pad is far better than this garbage.
Thanks in advance.
so are you saying you are on android version 4.0.4? that version should have come with the "play store".
I haven't had any issues myself, but you can try going into settings-applications, and then select the market/play store and clear data and cache. You can also uninstall updates if it still acts up.
laiyarme any
mike-y said:
so are you saying you are on android version 4.0.4? that version should have come with the "play store".
I haven't had any issues myself, but you can try going into settings-applications, and then select the market/play store and clear data and cache. You can also uninstall updates if it still acts up.
Click to expand...
Click to collapse
Yes, it is version 4.0.4 yet it has an Android Market icon not a play store icon, I was very suprised when I saw that icon, I have not seen it in months on my other devices, i thought it was a thing of the past. Once I go into android market and try to install an app it then tells me I need to upgrade to Play Store, I click continue, download play store and that is when all hell breaks lose. Once I unistall the Play Store update it runs fine until I try to download another app through the market.
Not sure if this could help, but have you tried, instead of the factory reset, clearing data on Play Store and Google Services Framework, restarting and trying again? Ran into some Play Store trouble this past week and this seemed to solve it
I am having the same problem. I just got this 10.1 t-mobile tablet. I can't do anything because it is constantly popping up saying play store has stopped unexpectedly. I have uninstalled the update, cleared the data and cache. Nothing is working. I am essentially dead in the water as this pops every 30 seconds.
Saw the same problem on my friend tab
My only solution was to root and put cm9 on it. Works great now.
Sent from my SPH-L710 using xda premium
Hi all, First of all I have CM10.1 20130210 on my phone. (Had 20130208 when I noticed the problem, But I dont think thats the cause)
I normally check for CM updates & Play Store every night. Yesterday I wanted to check the Play Store but when I opened it it took me straight to the Categories page (It normally takes me to some "General Featured" page).
When I go into any of the categories it takes me to more categories into that one (Games>Racing/Action/Puzzle/etc) it didnt do that before.
After I go into one of those its just a grey screen, The store is blank.
I tried going into My Apps & Its blank. If I go into the All tab though they all show, Clicking on one of those apps does take me to its page & If I try to download a previously uninstalled app it does download and work properly.
Something very weird: The same thing happens in the Webstore, No app shows when going into Editor's Choice & When manually going into the categories its just blank. Going into app pages via my own apps do work.
Ive tried clearing the data of the Play Store (Settings>Apps>All>Google Play Store>Clear Data)
Ive tried reflashing my phone (Thats why I went from 20130208 to 20130210)
Ive tried Force Stopping, Clearing data & Rebooting
Ive tried unsyncing & Resyncing my Google Account
Ive tried uninstalling & Reinstalling Gapps (goo.im/gapps)
Any ideas on how I can fix this? I ran out of ideas myself...
Some screens of what happens, the one with the categories is what the store opens to, the other one is what happens if i go anywhere else.
Ive been trying to fix this all day & Most things Ive found seem to be fixed by wiping the cache or returning the DPI to its default state.
Thing is, I already tried option 1 & I never changed the DPI on my phone. (I dont even know how to do it)
Just tried changing the DPI & Nothing...
I installed Best Apps Market on my phone (Had to google it & Make it directly lead me to the Play Store page coz the Play Store doesnt work)
Basically you can browse apps through there & When you want to dowmload it takes you to the Play Store (Native app) page.
It did work & Display apps properly but they all said that they werent available in my country. I tried a VPN on my PC & Bam, Play Store works.
That seems to be the problem, Somehow my country got messed up but I cant seem to change it. I did manage to change it on Google Account>Settings>Email Edit>Country but that did nothing. Any help?
Did you get any help on this? did you resolve this problem ? i have the save the same problem. did the same things you did, but no solution
LiNcKz said:
Just tried changing the DPI & Nothing...
I installed Best Apps Market on my phone (Had to google it & Make it directly lead me to the Play Store page coz the Play Store doesnt work)
Basically you can browse apps through there & When you want to dowmload it takes you to the Play Store (Native app) page.
It did work & Display apps properly but they all said that they werent available in my country. I tried a VPN on my PC & Bam, Play Store works.
That seems to be the problem, Somehow my country got messed up but I cant seem to change it. I did manage to change it on Google Account>Settings>Email Edit>Country but that did nothing. Any help?
Click to expand...
Click to collapse
Nope, But I am 100% sure that it has to do with country settings.
I tried 1 last thing today: Completely wiping EVERYTHING off my phone & Reinstalling everything. Nothing.
I also noticed a few "Market Unlocker/Enabler stopped working!" threads these past 3 days, So basically Google did something.
I contacted support & This is an email I got yesterday:
Thanks for this valuable information. We really appreciate it, and it's because of people like you that we can improve the Google Play experience for all users.
We are currently aware of this problem with Android apps on Google Play and are trying to resolve it. This complex issue involves several areas of the Google Play Store app and is not an easy fix, so I don’t have a good estimate on how long it will take us to resolve it. As soon as I have any updates, I’ll be the first to let you know.
I really appreciate you taking the time to let us know about the details of your specific case; each time we hear more details, it helps us make a better solution. I hope that despite this, you will keep using the Google Play Store app and keep sending us valuable feedback when things don’t go as expected.
I’ll be sure to update you as soon as I have more information about this issue, but in the meantime, feel free to contact me if you have any other questions. I’ll be in touch!
Click to expand...
Click to collapse
So yeah, Nothing you or I can do about it.
What Imma do next is install a 3rd party app market that doesnt use the Play Store at all (Anybody got any recommendations?)
I have the same issue, when i first start play store it opens categories and then blank page...
the only way i can download apps from play store is from my pc.
I tried all of the above "tips" but got no solution.
kasske said:
I have the same issue, when i first start play store it opens categories and then blank page...
the only way i can download apps from play store is from my pc.
I tried all of the above "tips" but got no solution.
Click to expand...
Click to collapse
Uhmm, That seems more like a phone related problem than anything else. You sure you tried all the things possible? (Even completely reinstalling everything?)
LiNcKz said:
Uhmm, That seems more like a phone related problem than anything else. You sure you tried all the things possible? (Even completely reinstalling everything?)
Click to expand...
Click to collapse
Yes i did. Installed a new custom rom too, "Alliance Jelly Bean ROM" latest version but the same issue happens...
LiNcKz said:
Nope, But I am 100% sure that it has to do with country settings.
I tried 1 last thing today: Completely wiping EVERYTHING off my phone & Reinstalling everything. Nothing.
I also noticed a few "Market Unlocker/Enabler stopped working!" threads these past 3 days, So basically Google did something.
I contacted support & This is an email I got yesterday:
So yeah, Nothing you or I can do about it.
What Imma do next is install a 3rd party app market that doesnt use the Play Store at all (Anybody got any recommendations?)
Click to expand...
Click to collapse
On which Email id you contacted Google ??
Anyone help with this annoying problem I'm recently experiencing?
I've never had this problem before, but for no reason (i've not installed any apps recently or changed ROM) I am unable to install apps to my phone via my PC google play browser.
All I get is 'You don't have any devices' - and when I try install an app it says 'You haven't accessed the Google Play Store app (the white shopping bag icon) on your device with this email account.
Clearly I have because I just installed a free game from my phone and I can the see the game installed from the PC play store browser in my apps list.
I have tried forcing the Google Play app to stop and clearing data, logging out of my PC browser and trying again but no luck, I have reinstalled GAPPS and my ROM with a cache/davlic wipe but same results.
All I can think of is because my original email was c......... @googlemail.com and one day it asked me if I wanted c........ @gmail.com and to merge the two accounts together, which I clicked yes to. So when setting my phone up for the first time I use c........ @googlemail.com but then it shows up as c......... @gmail.com when I look at my account settings....
Really annoying problem!!
same issue with Galaxy Note II
No, it's not because of changing email addresses. It has to do with changing ROM.
I changed my ROM from samsung note II, to CM10, and this problem started occurring. I'm also thinking it has something to do with titanium backup breaking market links
chrisgtl said:
Anyone help with this annoying problem I'm recently experiencing?
I've never had this problem before, but for no reason (i've not installed any apps recently or changed ROM) I am unable to install apps to my phone via my PC google play browser.
All I get is 'You don't have any devices' - and when I try install an app it says 'You haven't accessed the Google Play Store app (the white shopping bag icon) on your device with this email account.
Clearly I have because I just installed a free game from my phone and I can the see the game installed from the PC play store browser in my apps list.
I have tried forcing the Google Play app to stop and clearing data, logging out of my PC browser and trying again but no luck, I have reinstalled GAPPS and my ROM with a cache/davlic wipe but same results.
All I can think of is because my original email was c......... @googlemail.com and one day it asked me if I wanted c........ @gmail.com and to merge the two accounts together, which I clicked yes to. So when setting my phone up for the first time I use c........ @googlemail.com but then it shows up as c......... @gmail.com when I look at my account settings....
Really annoying problem!!
Click to expand...
Click to collapse
joni1101 said:
No, it's not because of changing email addresses. It has to do with changing ROM.
I changed my ROM from samsung note II, to CM10, and this problem started occurring. I'm also thinking it has something to do with titanium backup breaking market links
Click to expand...
Click to collapse
I don't know if it's the ROM. I've tried many ROMs on my Nexus 7, Nexus 4, and Galaxy Ace, sometimes even switching everyday of the week and I've never one had this issue.
I'd talk to Google support if I were you. The only thing I have issues with is my device list. It shows two Nexus 7s because my first one died after 7 days and I had to exchange it for a new one, which also activated... and you can't remove devices from your account.
Titanium Backup "market doctor"
Could it be Titanium Backup's market doctor? Perhaps this problem started when I linked all system and user apps to the market.
It also shows a really old nexus 7 that I've sold long ago. Notwithstanding, I can still use Google play on my device without any issue.
admiralspeedy said:
I don't know if it's the ROM. I've tried many ROMs on my Nexus 7, Nexus 4, and Galaxy Ace, sometimes even switching everyday of the week and I've never one had this issue.
I'd talk to Google support if I were you. The only thing I have issues with is my device list. It shows two Nexus 7s because my first one died after 7 days and I had to exchange it for a new one, which also activated... and you can't remove devices from your account.
Click to expand...
Click to collapse
joni1101 said:
Could it be Titanium Backup's market doctor? Perhaps this problem started when I linked all system and user apps to the market.
It also shows a really old nexus 7 that I've sold long ago. Notwithstanding, I can still use Google play on my device without any issue.
Click to expand...
Click to collapse
I've never used TB market doctor because all of my backups linked properly to the market when I restored them. I would guess that isn't the issue though, because all it does is repair link to the market so apps show up as downloaded and can be updated.
It sounds like it could be an account issue with the email/merging thing you did.
spoke to google
I spoke to google for a long while: while I was not able to to see my phone listed under "my devices" they were able to see it on their end. All I could see was 4 devices that I have long ago stopped using.
They speculate that it could be an error with a recent update to the Play.google.com site....
here is what they recommend:
Uninstall updates to
GOOGLE PLAY SERVICES
GOOGLE SERVICES FRAMEWORK
GOOGLE PLAY STORE
They also asked me to wipe data.
They asked me to reboot - and - now I'm still waiting for the auto play-store update. Currently does not seem to have solved the problem.
Anyone else having these issues?
<<hangouts will require the updated play-store in order to work>>
admiralspeedy said:
I've never used TB market doctor because all of my backups linked properly to the market when I restored them. I would guess that isn't the issue though, because all it does is repair link to the market so apps show up as downloaded and can be updated.
It sounds like it could be an account issue with the email/merging thing you did.
Click to expand...
Click to collapse
Did you find a solution to this?
I am searching for all threads relating to this issue has it has just happened to me after an OTA update
nzkiwiman said:
Did you find a solution to this?
I am searching for all threads relating to this issue has it has just happened to me after an OTA update
Click to expand...
Click to collapse
Go into settings > apps > all, and select Google Play Store
Force stop and clear data.
Then open the play store again on your device and accept the terms and conditions.
Wait 15 minutes or 30 minutes or 1 hour, you will see your device.
yadavjpr said:
Go into settings > apps > all, and select Google Play Store
Force stop and clear data.
Then open the play store again on your device and accept the terms and conditions.
Wait 15 minutes or 30 minutes or 1 hour, you will see your device.
Click to expand...
Click to collapse
trying this now.....
try changing your google account password or just delete the account and relogin, yes its safe.
also try deleting data and cache for play store , play service and google service framework. and reboot
it shud work after a few minutes
I have the same problem and nothing above worked. Btw I'm all stock and this happened after 4.3 update. Any news on this?
Same problem
I'm also having the same problem. I'm running stock 4.3 with root.. and this is the first time it has happened to me. Going to try out the things suggested in this thread.. I'm from India and not sure how to contact Google over here..
EDIT:
Followed the instructions over here and it worked for me Now Nexus 4 is getting shown up in the Web- Google Play
http://www.svartling.net/2013/08/this-is-how-to-fix-don-have-any-devices.html
PS: It is not very different from what is posted over here, but it worked for me, may be it'll work for you as well
badhri said:
I'm also having the same problem. I'm running stock 4.3 with root.. and this is the first time it has happened to me. Going to try out the things suggested in this thread.. I'm from India and not sure how to contact Google over here..
EDIT:
Followed the instructions over here and it worked for me Now Nexus 4 is getting shown up in the Web- Google Play
http://www.svartling.net/2013/08/this-is-how-to-fix-don-have-any-devices.html
PS: It is not very different from what is posted over here, but it worked for me, may be it'll work for you as well
Click to expand...
Click to collapse
PERFECT!
working now!!!
Very useful tip. Thanks a lot.
yadavjpr said:
Go into settings > apps > all, and select Google Play Store
Force stop and clear data.
Then open the play store again on your device and accept the terms and conditions.
Wait 15 minutes or 30 minutes or 1 hour, you will see your device.
Click to expand...
Click to collapse
Thanks a million. This worked on my device. Samsung S3 4G i9305
aleksandar0475 said:
Thanks a million. This worked on my device. Samsung S3 4G i9305
Click to expand...
Click to collapse
Thanks! This worked for me :highfive:
joni1101 said:
No, it's not because of changing email addresses. It has to do with changing ROM.
I changed my ROM from samsung note II, to CM10, and this problem started occurring. I'm also thinking it has something to do with titanium backup breaking market links
Click to expand...
Click to collapse
Yes, that's happen after i flashed DN3.
Any one can help?
Within the last couple weeks my Nexus 7 disappeared as a device I could push installs to from the store. My other 4 devices show fine. Anyone else?
Running CM 10.1.2.
Guess not...
Was hoping someone had a trick to fix this. I rely on pushing apps from the Store to the N7 on occasion, kind of annoying.
I had this problem before myself.
I fixed it by simply going into the play store and signing out of it (I just cleared the data for the app, just in case) and then signing back in.
Within a couple of minutes it should show back up on the desktop site and you should be able to push updates/installs over to it.
Let me know if this helps.
Racer Of All said:
I had this problem before myself.
I fixed it by simply going into the play store and signing out of it (I just cleared the data for the app, just in case) and then signing back in.
Within a couple of minutes it should show back up on the desktop site and you should be able to push updates/installs over to it.
Let me know if this helps.
Click to expand...
Click to collapse
Nup, still missing from my list of devices at https://play.google.com/settings
I even removed the account completely from the tablet, rebooted, re-added it, still not showing the device an hour later on PC play store.
BobbaLouie said:
Nup, still missing from my list of devices at https://play.google.com/settings
I even removed the account completely from the tablet, rebooted, re-added it, still not showing the device an hour later on PC play store.
Click to expand...
Click to collapse
Finally showed up several hours later!
Weird...
Here's an interesting one. MOJO has been fine for the longest time, but all of a sudden I'm finding the system locking up and needing a hard reboot when using the Google Play store.
This has only happened twice, but both very recently and both only when using the Play store. I've had to switch off the unit at the socket as the system is completely unresponsive.
Anyone else had this? I note that the Play store version I have is 8.0.73, and upon checking there are no updates available to it. Thanks all.
I'm guessing no then!
Well, I've cleared the Play Store's cache as well as the Google Play Services one, and now it seems to be saying it will download and install a new version of the Play Store. It doesn't seem to be in any kind of rush to do this however.
No freezes since clearing the caches, so hopefully once the store is updated that will be the end of it. Looking at the versioning numbers on the internet and it does seem that 8.0.73 is an older Play Store. Fingers crossed this is resolved. Will post back later.
Yep had this issue my self it's due to google play services likely outdated and or play store too, you will need to get to a working stage and then get into google, then type google play services update choose the play store webpage link for that result in google and click install button on the page for the google play services update choose open with google play store, then install it. This happens to tonnes of outdated devices not just the mojo phones and tv boxes and tablets all go through it if out of date.
Actually I had been using the ROM for over a year before it happened. It's happened once since last posting in fact, but I notice that my Play store is up to date, and I also notice that the Play store seemingly updates on its own following a freeze. So I wonder if it is anything to do with that.
May possibly have solved this. Was still getting freezes upon exiting the Play Store even after a re-flash of CM12.1 with up to date GApps. The whole console would just freeze up on returning to the desktop, so that would involve pressing back to exit the Play Store until returning to the main screen. But this didn't happen all the time.
Then it dawned on me that it might be the bloody launcher I set as default home. I mentioned elsewhere that I'm using TopTV Launcher which I have really enjoyed. So I changed it to my favourite phone/tablet launcher - Nova.
Bugger me if it hasn't been absolutely fine since.
I'm going to keep hammering the Play Store for the next few days/weeks, as the freezes seemed to specifically occur when the Play Store was updating. But hopefully this is solved. /fingers crossed.
Lol no, crashes be back! Bit different on Nova Launcher. I exited the Play Store and then got "Unfortunately, Nova Launcher has stopped", rather than an outright freeze. Tried to re-select a different home/launcher, but got the same thing. "Trebuchet has stopped" etc. I had to fudge a route to the shutdown app by just pressing keys on my wireless keyboard, otherwise it was stuck in a loop. There's definitely something going on with Play Services imho. I've also tried clearing the cache and other solutions but to no avail. My Play Store is up to date too so it's not that.
The most interesting solution I've read so far is that Play Services gets jittery if it doesn't find certain apps installed, such as Maps etc. Now I do have a pretty pared down set installed. Maybe I'll try installing more Google apps, but isn't the point of rooting and flashing these devices so that you can control what you install? What's the point if I still end up installing all the crap I don't need anyway?
Still, I'll perhaps give it a go - or otherwise just throw either the MOJO or myself off a building!