Is My problem hardware or software ? (Please Help Me) - Galaxy Grand Prime Q&A, Help & Troubleshooting

Hi, First of all sorry for my bad English.
My phone camera and flash light are not working at android Pie and Q.
I saw "can not connect to the camera" error when i used pie and when I tried Open Camera app I saw this :"failed to open camera. Camera maybe in use by an other app" (in both of them) . but front camera was ok.
Also I saw this Notif on pie and Q : "There is an internal problem with your phone please call with your manufactur".
However my phone camera and flash light are working well on Oreo.
So with this condition this problem is hardware or software ?
If this is a hardware problem how can I fix it?
( My phone model is Furtuna3)

Related

[Q] Problem with rear camera (dark display, camera failed) on I9505 with android 4.3

Hi everyone.
I have encountered a problem on my phone's rear camera with the latest ROM upgrade, which upgraded my android version fom 4.2.2 to 4.3:
I9505XXUEMJ7_I9505BTUEMJ8_BTU
The problem is that I get a dark display (black screen, see the attached screenshot) and the whole phone gets stucked and its performance is slowed down due to that. After about a minute or to of freezing phone I Finally get a warning - Camera Failed.
I tried to wipe twice (both cache partition and user data), prior to and after flashing, and also tried to reflash the same rom again. Didn't work out for me, or at least works once right after wiping and then fails again. Seems like a heavy bug in 4.3, unstables the camera due to the new firmware.
Has anyone had that same problem or reported on it or it's just me? What should I do now?
Thanks.
When you open the camera, did you get a camera firmware update?
Crauze said:
When you open the camera, did you get a camera firmware update?
Click to expand...
Click to collapse
Yes, that was in the first time that opened the built-in camera app after flashing the newest firmware. I proceeded with the update and then all that mess started. But since then I have reflashed and didn't get that message once more to confirm/approve.
Is there a way to downgrade the camera's firmware to the one used in 4.2.2? It really worked really well for me prior to that so called "upgrade"...
Another question: When (roughly) should I9505 models recieve the 4.3.1 update? Is it scheduled to be soon?
Having the same issue (also with other Camera apps like Barcode Scanner, Paper Camera & Optical Reader). If I wait I end up with a "camera fail" message.
UPDATE: Just upgraded to MK8 version using Kies - and the problem persists!
This month's (november) update implies that Samsung are yet to resolve this bug. Does someone know how should I report them about the problem? Is there a website or a social network page that they actually check up on a regular basis?
Thank you.

[Q] s4 camera failed error

hi friends I m in deep trouble I have s4 i9505. whenever I open camera phone freezes for couple of seconds and black screen appears then a warning pop up with "camera failed .front cam is working fine. I have done following but none of these works.
1. 1st of all i thought its a h/w issue and I have changed 2 camera which were also the same model (i9505) of mine but it also dosn't work.
2. clear the the cache and data from application manager.
3. cleared the cache partition from recovery.
4. removed the battery and reinserted.
so plz help.me and yes there another problem. WiFi is not turning on whenever I try to turn it on it turns off by itself. I m.on lollipop5.0.1
waiting for some help
Flash the ROM again to fix your WiFi. While the ROM may help, I believe your camera problem is a hardware issue. You'll have to replace the camera module.
Strephon Alkhalikoi said:
Flash the ROM again to fix your WiFi. While the ROM may help, I believe your camera problem is a hardware issue. You'll have to replace the camera module.
Click to expand...
Click to collapse
than for reply. but I have replaced more than two camera modules. when I changed the module and open the camera. a message came updating camera firmware but after few minutes same warning came as camera failed. I think it's a software issue. kindly help me what to do.
Strephon Alkhalikoi said:
Flash the ROM again to fix your WiFi. While the ROM may help, I believe your camera problem is a hardware issue. You'll have to replace the camera module.
Click to expand...
Click to collapse
thanks for reply. but I have replaced more than two camera modules. when I changed the module and open the camera. a message came updating camera firmware but after few minutes same warning came as camera failed. I think it's a software issue. kindly help me what to do.
Flash the ROM again. You have to anyway in order to fix the WiFi issue.
Strephon Alkhalikoi said:
Flash the ROM again. You have to anyway in order to fix the WiFi issue.
Click to expand...
Click to collapse
ok i just updated 5.0.1 . and how to flash rom via odin?
Flashing a custom ROM won't help fix your WiFi. You need to flash a stock ROM through Odin, and there are threads in the S4 forums which explain how to flash a ROM. Please use the search engine to find it.
Same Problem...
Just noticed this problem 3-4 days ago. I've done a factory reset and also tested a known working rear camera in my phone - I still get an updating firmware message or can't connect to camera message when I open the camera app. Also, the flashlight won't work and disappears from the pull-down menu in Lollipop. I'm unrooted on an I9505G (GPE S4) running 5.0. Not having any other issues with the phone and have tried re-seating the rear camera on the pins over a dozen times. Cleared cache /data from the camera app, uninstalled upadates, etc. I'm stuck. My best guess is either the board, or software related and I haven't figured it out.
With the OP, once firmware had been ruled out as a problem, the only thing remaining would be a motherboard issue. He had already replaced his camera module.
i just want my camera to work no matter wifi work or not. i m stock lollipop
so kindly suggest me something for camera. btw today i will try to flash ro
Take your S4 in for service. If you've updated the ROM and still do not have a working camera, you have a problem with the motherboard, not the camera module.

Rear Camera not working in CM13 -20160910-NIGHTLY

Hi all, my Lenovo K920 Vibe Z2 with CM13 was working very fine but 2 days ago stopped work rear camera. I open stock camera but start with front camera only. There isn't the rotation camera to start the rear one. I try others app but same problem or doesn't start. In internal storage i have complete zip rom file (the same) so i can overwrite rom with non loss data but the same problem. There is apk stock file to re-install ? I have important sms data so i don't want to format it ... I already have cleared cache from twrp recovery. Rear flash doesn't work too ! In cyanogen rom widget disappear and if i installa new ak torch it works only with (display torch and not with rear hardware). Hardware is not broken beacause i had another dismount telephone and i attached a new camera hardware and it has the same problems. I don't find news kingsdom row rom's after cm-13.0-20160910-nightly.zip . If i'll try to upgrade to cm14 ? but i need a semi stable rom... this was working perfect !

[HELP] stock camera app auto focus not working

As the title says, the autofocus function on the camera doesn't work anymore. The way it works is like it's stuck on 'macro' mode, changing to manual mode and manually trying to focus further distances doesn't work.
I've already reset the device to factory settings, but it still persists, which leads me to believe it's either hardware related ( not likely at all, the only time I dropped the phone was 2/3 days of getting it in oct2017 and only got a crack bottom screen part ) or software related (but at a rom level, i've noticed it a couple days ago after updating to february sec. patch).
I would like to not get dirty into modding the phone and installing custom roms, but, I can get to do it (thinking something like LOS would be a good fit) as I've fiddled with other xiaomi devices before and what not ( and if that fixes it ).
Here are some results of the photos taken for now...
https://imgur.com/gmhksX3
https://imgur.com/n0Z1Vx7
https://imgur.com/MA9hAb4
https://imgur.com/AIqxoL3
PS: It's been a while since I've got my hands dirty with installing custom roms and what not, although not everything is unknown to me for this device ( I've unlocked the bootloader before, and know what happens when I'll need to unlock it again, etc... )
Edit: just noticed my sig says i'm with Oreo, but I'm with Pie (5-feb patch).
Portrait mode works?
Try stock rom installed in fastboot mode
punktnet said:
Portrait mode works?
Try stock rom installed in fastboot mode
Click to expand...
Click to collapse
Yep, "depth" option works fine. even using the wide angle sensor works... it's like it's stuck focusing macro, and what's even more odd is manual mode not working too (if it was a bit of dust on the lens or something like that, manual mode would "ignore" that)...
Do you have links for fastboot stock android pie rom ?
No, sorry, just use search function.
same
I have the same problem, can you solved it?

G6: "Camera unavailable" but works in Instagram and Snapchat

Hello, My phone's (main)camera is not being registered by the stock camera app , neither by Gcam. But it shows up in apps like instagram and snapchat and works just fine, no crashes or such. I tried resetting my phone through settings and the ****ty bootloader you get with a locked H870DS (un rootable) model and it didn't seem to work.
What I am thinking is, there's something wrong with the camera ID allocations of the camera but still confused as to why even after resetting, it won't work. Any way that I can erase the system and other partitions and do a fresh stock os installation? UGH it was so easy with root. Lg made a great device ****ty by locking it down for me.
Update: So I forgot to add how I came to the conclusion of camera ID being allocated wrongly. When I try to open the stock camera app by long pressing and selecting 'Selfie cam' , it opens up the wide angle rear camera. Either the front cam is done for or my device is.
So everyone's in quarintine but no one wants to help?
Hey,
today i tried to recreate your problem, and i got your problem.
Problem came when i flashed Pixel Experience Android 10 ROM against branded stock Android 9 (branded by Polish Play).
How to solve it? After many trial and errors, problem dissapeared when i flashed stock Android 8 (branded by Polish Play in my case), and did FOTA update.
I hope i helped.

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