Database Users

Visual voicemail issue

Is anyone having issues getting the visual voicemail set up? Att is telling me they are having connection time outs with the voicemail. I've had everything reset a few times and it's still not working. Just curious

Haven't had an issue. Worked right out of the box.

@OP,
Yes I can't get mine VVM to work either. I actually just used my sim from my iPhone and yet when i try to setup VVM it tells me I don't have that on my plan. I swear AT&T can really be a PIA. So I will probably need to contact CS.

Mine doesn't work but I didn't have it on my plan before ordering this phone.

I did the same thing with my iPhone Sim. Maybe that's the problem.

I have the S7 (trying to get it exchanged for the Edge but no Best Buy's have them in my area right now); picked it up Tuesday at Best Buy and used the SIM card that came with it. Called Tech Support and worked with the girl for almost an hour before she sent an escalated ticket to the next level of tech support. She thought maybe because the official launch was today (3/11) that might be why it wasn't working Tuesday. I have a text message to call AT&T just haven't had the time but after just checking now, it still won't set up. I even had my voice mail profile blown out and had to recreate it from scratch with tech support on the phone and it still made not difference. Going to give it a few more days and then I might be taking it back to Best Buy for el-refund-o. Love the phone other than that. Just my two cents, take it for what it's worth. Have a great evening everyone.

I disabled that as soon as I opened the box. Google voice works like a charm.
Sent from my SAMSUNG-SM-G935A using Tapatalk

I cant get google voice to work either lol

If you used an iPhone SIM it will soft-brick Visual Voicemail, or at least it did for me. I had to go to AT&T and swap my SIM card out with a newly provisioned one. Then I had to call tech support and have them wipe my voicemail settings. After all that I was then able to setup VVM as expected. It works great now.

Guess I need to call again. I went to the store and got a new Sim card and the guy there reset my password only I suppose. So now it doesn't say my account doesn't have vvm it just says unable to set up

cubedwell3r said:
If you used an iPhone SIM it will soft-brick Visual Voicemail, or at least it did for me. I had to go to AT&T and swap my SIM card out with a newly provisioned one. Then I had to call tech support and have them wipe my voicemail settings. After all that I was then able to setup VVM as expected. It works great now.
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Darn Skippy. Iphones have the WiFi calling enabled and it's not compatible with the Samsungs and that was the issue after Sim change. Or so 611 lady said!

Litebulbcw said:
Guess I need to call again. I went to the store and got a new Sim card and the guy there reset my password only I suppose. So now it doesn't say my account doesn't have vvm it just says unable to set up
Click to expand...
Click to collapse
Same happened to me. I had to have them wipe all my VM settings, including any custom greetings that I had. Once the VM system was wiped it let me setup VVM without any hiccups. Good luck!

No problems here. Coming from other androids though, using same sim.

T-mobile Nexus 6P delayed SMS

Alright so for the past few weeks, I've been having issues sending SMS i'd send the message but the person wouldn't get the message till 20-30 minutes later. I called
T-Mobile multiple times about this issue and they reset some settings on their side but it would be every night starting at 10:30PM est til 2AM est. Whenever Tmo reset settings on their side SMS works. So a few days ago, I went to Tmo to get a new sim card and so did my girlfriend she got a new sim card who she has the
GS7 edge (T-Mobile) but any ways the problem has gotten worse and now im not sure what to-do. Weather a factory reset would fix the issue or changing the messaging app i've been using Google Messenger what else can I possibly do?

Try swapping SIM's with your girlfriend (Not sure what Sim the GS7E uses). See if the problem follows the SIM (IE, Your number/account) or the device. If your phone sends texts no problem with her SIM, Then it's not your phones problem. It's something to do with the provisioning on their (T-Mobiles) side. If it follows the phone. Compare the APN settings to your Girlfriends phone. They should match. If that all fails, You may want to try a factory reset.
I assume there is a way you could somehow see the message exiting the phone in a debug log somewhere. I'm not sure how one could do that. But I assume the phone will queue the message if it doesn't transmit. And you should be able to see that somewhere besides in the messaging app. I would also assume somewhere you can see why it's rejected by the local tower. I would imagine there is some kind of rejection message carried in signaling, But these are just my assumptions. I work in the carrier trunking business, Not the cell business. Haha.

NickOlsen8390 said:
Try swapping SIM's with your girlfriend (Not sure what Sim the GS7E uses). See if the problem follows the SIM (IE, Your number/account) or the device. If your phone sends texts no problem with her SIM, Then it's not your phones problem. It's something to do with the provisioning on their (T-Mobiles) side. If it follows the phone. Compare the APN settings to your Girlfriends phone. They should match. If that all fails, You may want to try a factory reset.
I assume there is a way you could somehow see the message exiting the phone in a debug log somewhere. I'm not sure how one could do that. But I assume the phone will queue the message if it doesn't transmit. And you should be able to see that somewhere besides in the messaging app. I would also assume somewhere you can see why it's rejected by the local tower. I would imagine there is some kind of rejection message carried in signaling, But these are just my assumptions. I work in the carrier trunking business, Not the cell business. Haha.
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it uses the nano sim that's actually not bad idea i'm going to try that, but before I did a factory reset on my N6P. I assume there could be a way to find out how to debug log it or anything to figure out what's going on, but i don't get since we got new sim cards why would it keep on doing it. Also that's why came here to see if anyone has been having the same issues with their N6P's on Tmo.

humpty123 said:
it uses the nano sim that's actually not bad idea i'm going to try that, but before I did a factory reset on my N6P. I assume there could be a way to find out how to debug log it or anything to figure out what's going on, but i don't get since we got new sim cards why would it keep on doing it. Also that's why came here to see if anyone has been having the same issues with their N6P's on Tmo.
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Click to collapse
Well, My buddies got a N6P on T-Mobile here in Central Florida and has no issues.
I suggest swapping them SIM's because it tests the provisioning. The SIM's themselves are fine. Because they work at all. The bigger thing to test here is that your account/line is correct. And by swapping SIM's you're trying a known-good account. So it's less about the SIM being functional. And more about T-Mobile not having some kind of misconfiguration on your account. So let us know how it goes.
As for how to look into it further, Hopefully someone else can chime in. As that's outside my depth.

NickOlsen8390 said:
Well, My buddies got a N6P on T-Mobile here in Central Florida and has no issues.
I suggest swapping them SIM's because it tests the provisioning. The SIM's themselves are fine. Because they work at all. The bigger thing to test here is that your account/line is correct. And by swapping SIM's you're trying a known-good account. So it's less about the SIM being functional. And more about T-Mobile not having some kind of misconfiguration on your account. So let us know how it goes.
As for how to look into it further, Hopefully someone else can chime in. As that's outside my depth.
Click to expand...
Click to collapse
well about swapping SIM's would it matter that we are on the same account, the delayed messages won't start until night like around 10:30PM sometimes maybe later

humpty123 said:
well about swapping SIM's would it matter that we are on the same account, the delayed messages won't start until night like around 10:30PM sometimes maybe later
Click to expand...
Click to collapse
Nope. Still a good test. Since they are different numbers / lines.

That's strange. I have a 6p on T-Mobile as well and haven't had those issues. Stock N ROM and using stock Messenger app.
I also work for T-Mobile, where do you live?

abccg said:
That's strange. I have a 6p on T-Mobile as well and haven't had those issues. Stock N ROM and using stock Messenger app.
I also work for T-Mobile, where do you live?
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Click to collapse
I live in South FL, Stock 6.0.1 MM using stock Messenger app. I went to a T-Mobile store and they said it was because my phone is a "Unlocked Phone" and they also blame it on the network is "congested" but my girlfriend she has the GS7 Edge and it only happens when i text her and it starts at 10:30PM messages get delayed but with the double texts they have always been like this. even when I had my N6 from T-Mobile. So now i'm not sure what to do, if a factory reset on my device or on her phone also or what....

On my 6p, no matter what settings or apps used, I had mms and sms issues whenever I had wifi calling turned on. My issues were late and undelivered messages. Had to turn off wifi calling.

humpty123 said:
I live in South FL, Stock 6.0.1 MM using stock Messenger app. I went to a T-Mobile store and they said it was because my phone is a "Unlocked Phone" and they also blame it on the network is "congested" but my girlfriend she has the GS7 Edge and it only happens when i text her and it starts at 10:30PM messages get delayed but with the double texts they have always been like this. even when I had my N6 from T-Mobile. So now i'm not sure what to do, if a factory reset on my device or on her phone also or what....
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Click to collapse
Try turning on SMS over IMS. Enter *#*#4636#*#* in the dialer>phone information>Turn on SMS over IMS.

hawkswind1 said:
Try turning on SMS over IMS. Enter *#*#4636#*#* in the dialer>phone information>Turn on SMS over IMS.
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okay i've turned on SMS over IMS I'll see how this works for a day or 2 thank you!

Tsuul said:
On my 6p, no matter what settings or apps used, I had mms and sms issues whenever I had wifi calling turned on. My issues were late and undelivered messages. Had to turn off wifi calling.
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I don't have wifi calling on, and now I have issues with calls the phone call breaks up. And I will have to hangup and try and call her back but it goes straight to voicemail til I wait 5 minutes then call again and she said it was the same for her, when she tried to call me back. It would go straight to voicemail after the call breaks up and there is all this feedback.

What did you ask Verizon to do in order to get sms working

My 6t is arriving tomorrow and I'm hoping when I pop my Sim in everything will work. But sounds like most people are having to call Verizon.
My question is, for those of you who've done this successfully, what did you ask Verizon to do? Sounds like most of the techs don't really know about this phone so I wanted to see if there were any key words or phrases to try and get everything working.

I did online chat. Explained that I had rebooted, factory reset, deleted app cache and cache partition. They sent me to tier 2 (actually had to call). On hold there now. Told them all my trouble shooting and told them that I needed CDMA-less provisioning. He said that sounded right and is supposed to be working on it now. It's taking forever though.

natypes said:
I did online chat. Explained that I had rebooted, factory reset, deleted app cache and cache partition. They sent me to tier 2 (actually had to call). On hold there now. Told them all my trouble shooting and told them that I needed CDMA-less provisioning. He said that sounded right and is supposed to be working on it now. It's taking forever though.
Click to expand...
Click to collapse
I've seen some people say that they dialed into the phone info and set network type as LTE only and it worked. Did you try that??

No, but I need to. They told me it would be fixed in 3 business days.

Well currently I'm on v20 RN mine 6t will be here tomorrow...hope it work right out box without issue but if not then got to fight with verizon :'))

Textra isn't working either. Any suggestions for 3 days until they get it fixed? My Pixel 2 XL is on swappa and my Pixel 3 XL needs to go back to Google for refund.

natypes said:
Textra isn't working either. Any suggestions for 3 days until they get it fixed? My Pixel 2 XL is on swappa and my Pixel 3 XL needs to go back to Google for refund.
Click to expand...
Click to collapse
What exactly isn't working with Textra? Is it just because of the issues with SMS through Verizon or is there a problem specific to the app?

So what exactly is the issue ? Do I need CDMA- less provisioning ? Or for it to be removed?

handman29 said:
So what exactly is the issue ? Do I need CDMA- less provisioning ? Or for it to be removed?
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Most of the issues is one plus screwed up. They never gave vzw imei #'s for their Network. Either that, or vzw screwed up, and just didn't do it. Here I have a non working phone, and I'm supposed to wait up to 3 days, for Verizon to HOPEFULLY enter my imei into the system. Not happening, I am sending phone back. What a disaster. I wonder why I'm still on vzw. Nothing but headaches.

Here it is in a nutshell:
The 6T only supports LTE on Verizon's network. Verizon still uses CDMA for things like SMS on most phones. In order for their systems to use LTE for your SMS messages you have to have the "CDMA_LESS" provision added to your SIM card. In order to do this your phone must be registered correctly as a "ONEPLUS 6T" in their systems. It seems that either Verizon or Oneplus goofed and not all 6T's are in their system. If you phone registers as a generic device, they will not be able to add the "CDMA_LESS" provisioning.
For some, like myself, it was a simple call to tech support to add the CDMA_LESS provisioning since my phone registered properly on their network as a "ONEPLUS 6T 8/128". Those who's 6T's do not register properly due to their IMEI not being in Verizon's database will have to wait for it to be added.

clabern said:
Here it is in a nutshell:
The 6T only supports LTE on Verizon's network. Verizon still uses CDMA for things like SMS on most phones. In order for their systems to use LTE for your SMS messages you have to have the "CDMA_LESS" provision added to your SIM card. In order to do this your phone must be registered correctly as a "ONEPLUS 6T" in their systems. It seems that either Verizon or Oneplus goofed and not all 6T's are in their system. If you phone registers as a generic device, they will not be able to add the "CDMA_LESS" provisioning.
For some, like myself, it was a simple call to tech support to add the CDMA_LESS provisioning since my phone registered properly on their network as a "ONEPLUS 6T 8/128". Those who's 6T's do not register properly due to their IMEI not being in Verizon's database will have to wait for it to be added.
Click to expand...
Click to collapse
Unfortunately we are at their mercy. Alot of Imei number will get lost in the shuffle. I am just returning my 6t. Not worth the aggravation.

What happens when you go back to another phone with CDMA? Do you lose the provisions for it forever or do you gain access back?
Sent from my SM-N960U1 using Tapatalk

Verizon will be shutting down their CDMA network sometime in 2019. So in a year, this won't be an issue anymore.

oneandroidnut said:
What happens when you go back to another phone with CDMA? Do you lose the provisions for it forever or do you gain access back?
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
Well, cdma does dtill work, but texts will not work if you only have cdma. Calls do though.

Had the no sms issue on one of my lines called tech asked them to provision cdma less feature they did and within a few second all my texts started flooding in. Been using it all day with zero issues.

Ok here's what I did;
Switch the verizon Sim to sim2 slot.
Call Verizon at 8009220204
Get to customer service option
Tell them about the sms issue and have them add cdma_less option
They will add in 5mins, then they will send sms to test.
All works now. Also, the visual voicemail is intergrated into phone app. No more another app like in Samsung.
Sent from my ONEPLUS A6013 using Tapatalk

I contacted Verizon today and told them "about the sms issue and have them add cdma_less option" like previously posted. She flipped the switch and had me reboot. Texts are working perfectly. Pretty easy fix. As always thanks for the info.

Had zero issues, followed the portion of the article here like a normal upgrade
https://www.droid-life.com/2018/11/06/oneplus-6t-verizon-sms-issues/
"My Verizon>My Device>Activate or Switch Device>Activate On an Existing Line"
punched my 6T imei in, swapped sim from note 9 into 6T and sms/mms sending and receiving working and over 100 mbps on first speedtest! Needless to say I am pretty happy so far!

Yamvmax1 said:
Unfortunately we are at their mercy. Alot of Imei number will get lost in the shuffle. I am just returning my 6t. Not worth the aggravation.
Click to expand...
Click to collapse
Seems I found an easy solution - I enrolled in Verizon Integrated Messaging. After 3 day's I got an SMS (and before that SMS did not work!) :
ZW Free Msg: Welcome to Integrated Messaging! Starting now, your messages will be synced across your Verizon Messages devices-including phone, web & tablet access! Visit www.vzw.com/vzmessages for more info.
And all SMS started to work over LTE!

[DISCUSSION] Verizon Prepaid and OnePlus 6T

Greetings,
Although there are already a few threads here on XDA about the experiences and difficulties of getting a Oneplus 6T fully functional on Verizon Wireless, the reason for creating THIS thread is the lack of information currently out there for Verizon Wireless PREPAID customers.
To sum up, simply popping a Verizon SIM into a 6T will often yield a phone that cannot receive SMS/MMS messages, despite the OnePlus 6T being Verizon- certified. There are a few ways to fix this, such as getting a savvy Verizon Tier2 customer service rep to enable or provision CDMA_Less on your account for that SIM.
What is currently not clear is whether such methods apply to Verizon PREPAID customers, who appear to be afterthoughts to Verizon customer care from my reading of many nightmare experience posted online.
This thread is for people who want to use the OnePlus 6T with Verizon Prepaid. To help others who are in the same Big Red boat, please post your experiences -- what worked, what didn't, etc.
The following links are for reference on this circumstance:
https://www.reddit.com/r/verizon/comments/9uizn1/oneplus_6t_activation_help_employees_help/
https://www.reddit.com/r/verizon/comments/9ur5mj/help_verizon_prepaid_oneplus_6t/

The process overall was a bit more difficult than Postpaid as I was told by the store rep that they had the option to enable CDMA-less on their end whereas with Prepaid it had to be done either via chat or through phone. Chat did not go anywhere for me.
Was chatting with the Verizon rep for 1+ hours and she tried to turn ON the CDMA-less feature which she did, but did not turn ON the HD-Voice. This made my calls not to go through but texts were working.
Went to the store and put in a brand new Verizon Prepaid SIM card, and was back to the same issue. No texts, only calls.
Called Verizon prepaid customer care and finally one knowledgable rep, tried and resolved the issue for me. He worked with me for about an hour. As per him, he did exactly what the chat rep did, except that he turned ON both the CDMA-less and HD-Voice feature. Also, since it kept showing both the SIM and the device were incompatible, he tried to associate the SIM/IMEI to a dummy and then turned ON CDMA-less + HD-Voice and then associated the actual SIM with the actual device IMEI. Throughout this whole process I had another phone with active line and the rep was on this line.
All in all, not a good experience. I'd think a device manufacturer would ensure such basic functionality of texting and calling would work perfectly fine with approved networks before shipping out the device. I guess not. Other than this issue, I'm happy with the device so far.

satpakCA said:
As per him, he did exactly what the chat rep did, except that he turned ON both the CDMA-less and HD-Voice feature. Also, since it kept showing both the SIM and the device were incompatible, he tried to associate the SIM/IMEI to a dummy and then turned ON CDMA-less + HD-Voice and then associated the actual SIM with the actual device IMEI.
Click to expand...
Click to collapse
Thanks for taking the time to post this....
Your experience in successfully activating Verizon Prepaid seems to correspond with one of the experiences linked in the OP wherein:
- The OP 6T IMEI was found "not compatible".
- Verizon Prepaid Care could NOT add the IMEI directly (unlike regular, postpaid Verizon care which could contact Engineering, sometimes 2-4 days, but sometimes immediately).
HERE'S THE ESSENTIAL WORKAROUND:
- The requirement of ANOTHER device (like a Pixel) IMEI that could be provisioned with CDMA_Less and HD-Voice. Once these features were successfully turned on for thisSIM
- The SIM could be added/associated with the OP 6T IMEI and then everything worked on Verizon Prepaid.
Out of curiosity, would you mind specifying the color, RAM, and storage capacity of your 6T? (It appears that different models of the 6T show up in Verizon's IMEI database)

reaper000 said:
Out of curiosity, would you mind specifying the color, RAM, and storage capacity of your 6T? (It appears that different models of the 6T show up in Verizon's IMEI database)
Click to expand...
Click to collapse
No worries. Midnight Black/8GB/128gb. MyVerizon app shows it as 8/256GB version and I did ask Verizon Rep to change it and he said he will try, but was happy that he got the texting working for me. So I left it there.

hmmm feels like joining AA meeting.
hi, my name is akmsr and i am a verizon prepaid customer with oneplus 6T. its been 3 days without working sms/mms even after three sessions of calls/chats. the crushing feeling of being the second step-child is worsening........

I have a Nexus 6P that I am upgrading. Could they add the CDMA less and HD voice to it and then I can just swap the SIMs and activate the OP6T?

ybbad? said:
I have a Nexus 6P that I am upgrading. Could they add the CDMA less and HD voice to it and then I can just swap the SIMs and activate the OP6T?
Click to expand...
Click to collapse
I would absolutely try that!
I'm about to try the same thing with an even older Nexus 6.
So If I were in your position, this is what I would do:
Once you have your Oneplus 6T in hand, ask Verizon Care to turn on CDMA-less and HD-Voice. You might have to walk into a corporate Verizon store or keep calling Care until you get someone knowledgeable. (I wouldn't do it before having the 6T in hand because it may be screw up service on your Nexus)
Or you try and do it yourself -- assuming as a Prepaid customer you have the same access to your account online that a Postpaid/regular Verizon customer does, per
https://forum.xda-developers.com/oneplus-6t/help/verizon-to-to-sms-t3863352/post78089729
Note: nothing mentioned about HD-Voice, which may be on by default for Postpaid customers.
Once CDMA-less and HD-Voice are turned on, then switch out the SIM to your 6T. If it works fully (calls, data, send AND receive text), great!
If it doesn't work fully, then call Verizon Care again to associate the SIM with your 6T IMEI.
Hope it works out for you, and let us know...

akmsr said:
hmmm feels like joining AA meeting.
hi, my name is akmsr and i am a verizon prepaid customer with oneplus 6T. its been 3 days without working sms/mms even after three sessions of calls/chats. the crushing feeling of being the second step-child is worsening........
Click to expand...
Click to collapse
Shouldn't need a support group, right?
But my experience with Verizon is that Prepaid customers are treated like unwanted stepchildren.
So support group it is.

akmsr said:
hmmm feels like joining AA meeting.
hi, my name is akmsr and i am a verizon prepaid customer with oneplus 6T. its been 3 days without working sms/mms even after three sessions of calls/chats. the crushing feeling of being the second step-child is worsening........
Click to expand...
Click to collapse
Unfortunately,right or wrong (definitely wrong) that's life w/pre-paid service:
1st to feel the effects of network prioritization & little to no meaningful customer care.

reaper000 said:
assuming as a Prepaid customer you have the same access to your account online
Click to expand...
Click to collapse
You don't. The online options are different. There's a "Change Device" option but if you try to switch online, you get an error message about an incompatibility between SIM and phone. You can switch using the automated prepaid customer support line but the texting problem occurs. Between the agents at the prepaid customer support calling center and online customer support chat, I have spent over five hours in the last 2 days trying to get it to work. I've explained that both CDMA_LESS and HDVOICE calling features need to be enabled. Either they fixed incoming SMS and ruined voice calling or reenabled voice calls but ruined incoming SMS.
I switched back to my old phone and SIM. Since my old phone is a Samsung S5 that takes a micro-SIM, I will try looking for the extra plastic I disposed of around the nano-SIM to make it a micro-SIM, re-enable the new SIM in the old phone, transfer the new SIM to Oneplus and see if that fixes it.

Nsane457 said:
You don't. The online options are different. There's a "Change Device" option but if you try to switch online, you get an error message about an incompatibility between SIM and phone.
...
I switched back to my old phone and SIM. Since my old phone is a Samsung S5 that takes a micro-SIM, I will try looking for the extra plastic I disposed of around the nano-SIM to make it a micro-SIM, re-enable the new SIM in the old phone, transfer the new SIM to Oneplus and see if that fixes it.
Click to expand...
Click to collapse
Thanks for the information, please let us know if your S5 (another device) workaround does the trick...
Good luck!

reaper000 said:
I would absolutely try that!
I'm about to try the same thing with an even older Nexus 6.
So If I were in your position, this is what I would do:
Once you have your Oneplus 6T in hand, ask Verizon Care to turn on CDMA-less and HD-Voice. You might have to walk into a corporate Verizon store or keep calling Care until you get someone knowledgeable. (I wouldn't do it before having the 6T in hand because it may be screw up service on your Nexus)
Or you try and do it yourself -- assuming as a Prepaid customer you have the same access to your account online that a Postpaid/regular Verizon customer does, per
https://forum.xda-developers.com/oneplus-6t/help/verizon-to-to-sms-t3863352/post78089729
Note: nothing mentioned about HD-Voice, which may be on by default for Postpaid customers.
Once CDMA-less and HD-Voice are turned on, then switch out the SIM to your 6T. If it works fully (calls, data, send AND receive text), great!
If it doesn't work fully, then call Verizon Care again to associate the SIM with your 6T IMEI.
Hope it works out for you, and let us know...
Click to expand...
Click to collapse
reaper000 said:
Thanks for the information, please let us know if your S5 (another device) workaround does the trick...
Good luck!
Click to expand...
Click to collapse
Nope. I'm done with Verizon. Switching in the next few days.
Verizon: Thank you for contacting the Verizon Wireless Chat Team. To better assist you please enter your question below.
You: Activate device
Verizon: All Chat reps are currently helping other customers. You'll be connected as soon as possible.
Marcus: Hi there! This is Marcus here, gladly chatting with you
Marcus: Thank you for contacting Verizon Prepaid Wireless Care!
Marcus: You reached the right person to help with the activation. I know how important this can be for you.
Marcus: Could you please confirm the phone number we are working on?
You: ***-***-****
You: Over the last 3 days I've talked to Verizon reps to get my Oneplus 6T to work with voice and incoming text messages. The only thing to try is to switch a new sim to my Samsung S5, enable CDMA_ROAM and HDVOICE, and then move the SIM to my Oneplus 6T.
Marcus: I see.
Marcus: Don't you worry, you reached the right person to check on the device and help getting it activated. I know how important this can be for you.
Marcus: For security purposes, would you please verify Account Security Code on file?
You: ****
Marcus: Thank you very much.
Marcus: May I please have the device ID (IMEI) and the SIM card number (ICCID) from the phone you would like activated. The IMEI and ICCID numbers can be found on the phone under Settings > About > Status.
Marcus: Nice phone by the way.
Marcus: I'm sorry. I haven't heard from you.
You: The IMEI of the Samsung is **************. SIM # is *****************.
Marcus: Thank you for that information.
Marcus: Just to confirm, you want to activate the 1+ 6T or the Samsung?
You: I want to activate the Samsung S5 with CDMA_LESS and HDVOICE features added. Then I want to move the SIM to the Oneplus 6T and see if Voice and SMS works.
Marcus: In this case, would it be better to provide me with the Oneplus 6T IMEI to add it on the account and confirm how the activation goes instead?
You: I have done that at least 8 times in the last 3 days, so no. First the S5.
Marcus: At your command.
Marcus: On it now.
Marcus: In the meantime, how is everything going today?
You: Ok.
Marcus: Glad to know that.
Marcus: You can turn the Samsung off and back on to activate it with the new sim card.
You: OK. Give me 2 minutes.
Marcus: Sure.
Marcus: I'm still with you.
You: It worked in my S%. Moved the sim to my OnePlus. Voice works but incoming sms still doesn't. I can give you my OnePlus IMEI if you want but I have no luck.
Marcus: Sure, in the meantime, you can go to settings, to do a reset network settings.
Marcus: For previous android version this is found under backup and reset. For recent ones it's under general management, then click on reset.
You: I don't see it. I'm using Android version 9 I believe.
Marcus: Bear with me a moment, please.
Marcus: When you go to settings, what is the first option you see.
You: I've restored default APN settings. I don't know if thats the same thing.
Marcus: Is it Connection or Air plane mode?
You: ok. Ive turned Air Plane mode off and on.
Marcus: I wanted to know what the first option is.
Marcus:
Marcus: Could you please confirm what the first option you see when you open your Oneplus 6T is?
Marcus: For me know to have a better idea.
You: Wi-Fi & internet
Marcus: Please scroll down and let me know if you see backup & reset.
You: No. There is a Backup option under the "Google" setting but no backup & reset setting.
Marcus: Please go back to settings, then let me know if you see an option named general management.
You: no.
Marcus: When you scroll down to the bottom, what is the last option do you see?
You: Why don't you call the Verizon contract customer service agents to help you since this is a known easily fixed issue with Onepus 6T that prepaid agents are still struggling with? The last option is "About phone".
Marcus: In my department I can only chat, besides we don't have this phone on our system yet. In other words, even though you would call over the phone, you would still be our eyes.
Marcus: Please bear with till we figure this out.
Marcus: Could you please turn the phone off then turn it back on?
You: OK. Voice still works, incoming messages still don't.
Marcus: Now, let's go back to settings and confirm the first 4 options you see.
Marcus: Before you tap on any other button*
You: "Wi-Fi & internet", "Bluetooth & device connection", "Display", "Apps & notifications"
Marcus: Thank you for that information.
Marcus: Allow me to provide you with a link that may have the instructions on how to do a reset network setting on the phone
Marcus: By the way, would that be ok doing a factory reset as well?
You: Sure.
Marcus: Great!
Marcus: Please Click Here to check on the reset.
Marcus: Please let me know if it was helpful.
You: That didn't help but I searched for the option "reset" on the phone and found "Reset Wi-Fi, mobile & bluetooth". I reset.
Marcus: Wonderful!
Marcus: That's the one.
Marcus: You can and and follow the prompts.
Marcus: Is there another one that says reset settings as well?
You: "Reset Wi-Fi, mobile $ bluetooth" , "Reset app preferences" and "Erase-all preferences"
You: Erase all data I mean
Marcus: Let's just erase all to do the factory reset. Is there anything on the phone that you didn't want to lose?
You: No. It's new.
You: OK. Erasing everything.
Marcus: Perfect!
Marcus: I really appreciate your time and patience working on it.
Marcus: You can setup the language and country, then you google account. After that select, set as new.
Marcus: The other options will be optional and will allow you to skip or do later.
You: OK. Dame problem. I have voice and data but no incoming messages. I know that the voice needs to connect through CDMA LTE with HDVOICE and the SMS messaging needs CDMA_LESS provisioning and can't go through CDMA. If that's set up and it doesn't work then there is nothing that can be done and I'll have to leave Verizon.
You: *Same
Marcus: What application do you use to send and receive texts?
Marcus: We will try different options.
You: Basic android messaging. Because your asking me that, it shows that you're not familiar with the issue specific to the device. It is a provisioning problem on your end.
Marcus: What happens is that there is many apps you can use to texts and one of them is our messaging app named message+.
Marcus: I'm confident that every is good on our end and will do everything possible to help you get a resolution. Could you please go to play store, download message+ and try to send a text again?
You: I have a phone that is certified to work with Verizon. It is new. It is unlocked and not carrier branded. I don't want Message+. I bought this phone so I could avoid your branded apps.
Marcus: And I respect that, I believe that is your phone and you have the right to do what you would like on it.
You: I'm confident that everything is not good on your end. I'm confident because of how many users with contract have this issue fixed and how many with prepaid don't.
Marcus: However, I would like to make check all the possible option to help you send and receive text. Another good option is to install facebook messenger on your phone and set it as your default message app like the regular message app the phone came with. Is that better for you?
You: Messenger+ is designed to use wifi when available so I don't want that. I want incoming sms fixed. Not a bandaid.
Marcus: How you feel right now is totally understandable, I understand that you may have had a negative interaction with one of our agents that could create this feeling. Right now, I'm focus on getting a resolution to help you. The facebook messenger can be used without Wi-Fi when you set it up as default messaging app.
You: Is it that you don't understand that the Facebook messenger app, like messenger+, uses wifi when available? I don't want that.
Marcus: I have use them myself just a few weeks ago.
Marcus: Used*
Marcus: It happens sometimes that the regular message app the phone came with experience some difficulties to work, trying a different message app can be helpful in that sense. There is more than 10 messaging apps on play store that you can use, like hangouts or tango.
You: Installing google messenger now, instead of Oneplus stock.
Marcus: You meant Facebook messenger?
You: I'm not installing anything from Facebook. Switched sms to the new app. Nothing.
Marcus: What error did you get when you try to send the text?
You: No error. Outgoin works. When someone tries to send to me they also get no error but I don't get the message.
Marcus: I sent 2 texts to your number did you get them?
You: No. I've been sending to myself but no messages. When an agent enables CDMA_LESS and it works, I suddenly get all messages but then voice doesn't work.
Marcus: Do you get the same issue when you use the Samsung phone?
You: No. This is my problem https://www.droid-life.com/2018/11/06/oneplus-6t-verizon-sms-issues/ https://www.androidauthority.com/verizon-oneplus-6t-how-to-922365/ . All solutions seem to work for contract customers but not prepaid customers.
Marcus: I see.
Marcus: This can be because prepaid and regular plans (postpaid) works on a different network. When a phone is just recently released it is available for our regular plans first then the prepaid version is built.
Marcus: As you can see I'm the 4th agent to work on this with you and the issue still persist while you don't have the same with the samsung phone.
Marcus: It's the phone that is not yet compatible with our prepaid network.
You: Thank you for your time. I'm receiving a SIM card from Unreal Mobile for $10 a month in the next few days. Until then I'll have to put the sim in my Samsung and leave Verizon in a few days.
Marcus: What you could do is wait till we have this phone available on our prepaid network to do a trade in. Basically changing it for a prepaid version when available as we don't have this phone yet on our network. Or you can change to a postpaid plan, the bright side is that being a prepaid customer already you can have a postpaid plan with no contracts attached.
You: No thanks. Bye.
Click to expand...
Click to collapse

First, @Nsane457, thank you for posting the entire transcript -- outstanding to have all that info. But wow....
That. Was. HIDEOUS.
Totally horrendous (but unfortunately, completely believable) that Verizon "certifies" a phone... but for ONLY their postpaid customers.
You'd think that Verizon's vaunted certification (which a OnePlus executive said took a year to get for the 6T) applies to ALL the plans Verizon offers so unabashedly on their website.
Would you mind sharing what model of 6T you have (color, ram, storage)? Still trying to see if that makes a difference in successful Vzw activation...

reaper000 said:
First, @Nsane457, thank you for posting the entire transcript -- outstanding to have all that info. But wow....
That. Was. HIDEOUS.
Totally horrendous (but unfortunately, completely believable) that Verizon "certifies" a phone... but for ONLY their postpaid customers.
You'd think that Verizon's vaunted certification (which a OnePlus executive said took a year to get for the 6T) applies to ALL the plans Verizon offers so unabashedly on their website.
Would you mind sharing what model of 6T you have (color, ram, storage)? Still trying to see if that makes a difference in successful Vzw activation...
Click to expand...
Click to collapse
OnePlus 6T Midnight Black 8GB RAM + 128GB Storage

Nsane457 said:
You don't. The online options are different. There's a "Change Device" option but if you try to switch online, you get an error message about an incompatibility between SIM and phone. You can switch using the automated prepaid customer support line but the texting problem occurs. Between the agents at the prepaid customer support calling center and online customer support chat, I have spent over five hours in the last 2 days trying to get it to work.
Click to expand...
Click to collapse
this is correct, in a change device option. you get to input new verizon device id (imei for android) and reason for switch. then you get the unspecified compatibility error. so it seems only the phones that verizon sells are allowed for switch.

has anyone tried installing my verizon and verizons version of messaging app to see if it works? just saying.....

[probably solved] verizon prepaid and oneplus 6T fiasco
hi fellow members,
the fiasco of no sms/mms is probably solved without calling/chatting with useless prepaid tech support( not knocking the hard working helpful people, just the retarded greedy mofo company they work for for limiting tech's ability to heal us). at least its working for me for the last half hour. i made several phone calls back and forth with 2 different friends, multiple texts also back and forth and mms too. as a matter of fact i turned on the hotspot, tethered my laptop and writing this post from laptop. also received 2 phonecalls and called back while writing this.
8gb/256gb version, used sim1 (furthest from the handle).
sent myself couple of text and one picture. as usual nothing. asked a friend for text, also nothing. went to dialer---- *#*#4636#*#* that took me to phone info. i changed the preferred network to lte/td-scdma within couple of seconds it got signal and some spaces started filling in with data. showed my phone number imei etc. showed voice is connected but data was disconnected. so with trial and error i figured out that the usual menu option in android (3 dots in upper right corner) has option to enable data. boom data is connected, signal shows lte and volte. there is a button to run ping test. after clicking all three tests passed. at the bottom left of the page there was a career provisioning something. i hit it for good measure :laugh::laugh: 2 options were on automatically, but voice over wifi was greyed out, backed out of that page and all texts images poured in. i called and exchanged texts since then success.
so why probably in the title?
1. you guys should try it and see if it works for you.
2. i was so happy i wanted to share first. i have not rebooted the phone since, dont know if it is going to stick
good luck to us all.
---------- Post added at 08:12 PM ---------- Previous post was at 07:59 PM ----------
success for me. i rebooted, sent myself 1 text. 1 image, worked. tethering again and posting this.
@reaper000
if it works for you could you please change the title of thread so other people can notice thanks.

I tried my wife's Verizon prepaid sim card and volte and SMS works in my phone. Didn't do anything just popped the Sim in. Though voice over WiFi didn't work.
Sent from my ONEPLUS A6013 using Tapatalk

How about adding another layer to this stinky onion. I'm on TotalWireless, a Verizon prepaid MVNO.
I cannot get anywhere with support. I spent 5 hours troubleshooting this yesterday and another 3 today. I've been on the phone and in chats with some of the most incompetent people I've ever had the opportunity of encountering. I tried with every ounce of my being to be civil and amicable with them, but they have managed to get me to the verge of a blind rage.
They are now rufusing to help me for 72 hours because "you have called in too many times about this issue and it's not fixed so we have made a note on your account to wait 72 hours to see if it is resolved." When I called in the last time the agent gave me the silent treatment, when I then asked to speak with a representative about canceling the account because of how bad the experience has been she said to please wait and I listened to call center background noises and typing while she continued to give me the silent treatment for 5 minutes. Then I hung up.
This is a serious issue with Verizon not having their crap together with LTE only unlocked devices, but I also think this is partly on OnePlus, because being on an MVNO I'm locked out of creating a APN in OxygenOS when Verizon is the defualt APN on the SIM. I had to unlock my bootloader, root, and use a third party tool to create the APN. I can also pop my SIM into my wife's Essential PH-1 and not have an issue, so OnePlus is missing some programming somewhere I think that makes this much harder than it has to be.

SamClem said:
How about adding another layer to this stinky onion. I'm on TotalWireless, a Verizon prepaid MVNO.
I cannot get anywhere with support. I spent 5 hours troubleshooting this yesterday and another 3 today. I've been on the phone and in chats with some of the most incompetent people I've ever had the opportunity of encountering. I tried with every ounce of my being to be civil and amicable with them, but they have managed to get me to the verge of a blind rage.
They are now rufusing to help me for 72 hours because "you have called in too many times about this issue and it's not fixed so we have made a note on your account to wait 72 hours to see if it is resolved." When I called in the last time the agent gave me the silent treatment, when I then asked to speak with a representative about canceling the account because of how bad the experience has been she said to please wait and I listened to call center background noises and typing while she continued to give me the silent treatment for 5 minutes. Then I hung up.
This is a serious issue with Verizon not having their crap together with LTE only unlocked devices, but I also think this is partly on OnePlus, because being on an MVNO I'm locked out of creating a APN in OxygenOS when Verizon is the defualt APN on the SIM. I had to unlock my bootloader, root, and use a third party tool to create the APN. I can also pop my SIM into my wife's Essential PH-1 and not have an issue, so OnePlus is missing some programming somewhere I think that makes this much harder than it has to be.
Click to expand...
Click to collapse
You are not alone...im a Verizon user even it not a pre-pair i cant even get verizon work property on my device while other got it work property...i experience that first day i received device pop verizon sim on it everything work then a day later completely gone no signal nothing...so i swap my sim to slot 2 and services come back...but today nah both of them gone cant make either,slot,work...went to verizon store,got new,sim...but didn't work out either...seem like Verizon block my sim but when i swap,to,my old device,everything work...kinda weird...but imma return the device tomorrow cant be more frustrating...hope everything work out for,you!

Unable to receive text messages

I've searched and can't seem to find a solution to this issue. I dropped and broke the screen on my Oneplus One, and found a used Oneplus 5 online for $250. Everything works fine, can make/receive calls, internet works fine on wifi and over cellular data, but I can't receive text messages. I've sent them myself from my PC using google voice, and having people send them to me from their various phones. Since the sim on the Oneplus One was a different size, I had to go to my carrier (Cricket) who sold me a new sim that they activated to my account. I've never had an iPhone, so I've never used any sim in any iPhone (I've seen this can cause problems). I have checked all APN settings, as well as the service message number in the messages app. I've tried the Textra 3rd party app, same thing. I've factory reset (which I did before the initial setup as well, as I wanted a fresh setup on this phone), both times deleting all data. With my service provider, it actually sets up 3 APNs (Internet, ATT and Cricket) and I've tried manually using all 3, and none do anything different. How can this be possible that I can do everything EXCEPT receive text messages??

So, I was searching for oneplus 5 issues, but I possibly should have been searching for Cricket issues. I'm at work now and so I can't call, but I may have to contact Cricket customer service and have them refresh my SIM based on this reddit post:
https://www.reddit.com/r/CricketWireless/comments/9bd3on/phone_not_receiving_text_messages/
So, hopefully that'll work for my phone

That's reprovisioning. It might work. Where is the new one plus from?

godkingofcanada said:
That's reprovisioning. It might work. Where is the new one plus from?
Click to expand...
Click to collapse
I got it from an individual online. He's been an avid oneplus upgrader, as soon as the next one comes out he has to get it. So, he got the 6T, I get to buy his 5 lol. I don't believe there can be physical damage with the phone that would only have the problem of not receiving SMS. It has to be a provisioning or software issue somewhere. If I can't get it fixed through provisioning, I'll flash a different rom to it. I loved being able to do that with the 1+1, and hopefully I can have a similar experience with the 1+5 if I need to do it.

briannam said:
I got it from an individual online. He's been an avid oneplus upgrader, as soon as the next one comes out he has to get it. So, he got the 6T, I get to buy his 5 lol. I don't believe there can be physical damage with the phone that would only have the problem of not receiving SMS. It has to be a provisioning or software issue somewhere. If I can't get it fixed through provisioning, I'll flash a different rom to it. I loved being able to do that with the 1+1, and hopefully I can have a similar experience with the 1+5 if I need to do it.
Click to expand...
Click to collapse
It's similar. Get TWRP then do whatever. However be warned. You need a PC and to use fastbook to flash TWRP. Once in twrp flash magisk or SU. The TWRP.img gets replaced if stock notices it's not right. Flashing root stops this.
---------- Post added at 04:32 PM ---------- Previous post was at 04:30 PM ----------
briannam said:
I got it from an individual online. He's been an avid oneplus upgrader, as soon as the next one comes out he has to get it. So, he got the 6T, I get to buy his 5 lol. I don't believe there can be physical damage with the phone that would only have the problem of not receiving SMS. It has to be a provisioning or software issue somewhere. If I can't get it fixed through provisioning, I'll flash a different rom to it. I loved being able to do that with the 1+1, and hopefully I can have a similar experience with the 1+5 if I need to do it.
Click to expand...
Click to collapse
Messages/settings / advanced. Verify SMSC and the number there with carrier.

It was the sim. Called my provider when they opened this morning and asked them to refresh my sim. Left my phone off for a couple minutes, texts came flooding in. Tested with Google voice, send and receive works. Wasn't the phone after all

briannam said:
It was the sim. Called my provider when they opened this morning and asked them to refresh my sim. Left my phone off for a couple minutes, texts came flooding in. Tested with Google voice, send and receive works. Wasn't the phone after all
Click to expand...
Click to collapse
I bet you the phone had the old sim ssms#

godkingofcanada said:
I bet you the phone had the old sim ssms#
Click to expand...
Click to collapse
In theory it shouldn't have. First thing I did was a factory reset. Then I wasn't sure so I did a factory reset and made sure to include all settings. Then after that I did a reset of the network settings. I did confirm all the APN settings as well as the smsc # were correct for my carrier. I don't know exactly what it was, but I'm glad it wasn't this phone I got second hand and had my nightmares about getting duped come true lol

briannam said:
In theory it shouldn't have. First thing I did was a factory reset. Then I wasn't sure so I did a factory reset and made sure to include all settings. Then after that I did a reset of the network settings. I did confirm all the APN settings as well as the smsc # were correct for my carrier. I don't know exactly what it was, but I'm glad it wasn't this phone I got second hand and had my nightmares about getting duped come true lol
Click to expand...
Click to collapse
Just happened to me. Bought a pixel xl and the IMEI provided was fake. Phone blacklisted. I ended up buying this a couple days later. Perhaps it's for the best, this phone is great

I'm enjoying it so far. Definitely better than the OnePlus One I killed. Not the 8 GB memory and 128 storage I was hoping for. But, it'll do