Database Users

Has anyone that was rooted had their N1 replaced?

It doesn't seem like HTC asks you over the phone. Do they just get the phone and then charge you if it is an unlocked bootloader?

My phone isn't rooted, but I was asked if I'd rooted it in one of my two warranty swaps.

I'm in the process of doing that now. My rooted phone has been with HTC for a few days and I have not heard anything yet. I'll update when or if I do.

many people on these forumns have without issue.

they charged my $55 for a replacement because of my unlocked b/l.. good for the pople who got away with it though

zachthemaster said:
they charged my $55 for a replacement because of my unlocked b/l.. good for the pople who got away with it though
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What was the process that was executed for this? Did they call you? Say something? Did you try and get out of it?

nope. i got my inquiry a couple days after i sent it in and it said that my cost was $55. i called them and they said it was "something i did". but the only thing i would have done was unlock the bootloader. i hadnt dropped it or scratched... basically brand new. so.. much luck you. hopefully you dont get flamed for trying to rip HTC off, like me in the other thread i started haha

zachthemaster said:
nope. i got my inquiry a couple days after i sent it in and it said that my cost was $55. i called them and they said it was "something i did". but the only thing i would have done was unlock the bootloader. i hadnt dropped it or scratched... basically brand new. so.. much luck you. hopefully you dont get flamed for trying to rip HTC off, like me in the other thread i started haha
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I'm not trying to rip them off. I will not hide it if I'm asked and I haven't been so far. What do you mean you got your "inquiry"?

I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?

Because of my atrocious battery. Although, they offered to send a free battery if I thought mine was bad.

Has anyone returned it for a full refund (or minus $55) with an unlocked boot loader? I wouldn't mind doing that and picking up the Milestone instead.

arminstone said:
I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?
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First (new) phone had a problem with the g sensor and an ill-fitting bottom plastic bit.
Second (first swap) phone had a blue tint to the screen, and a very noticeable blue tint in the bottom fourth or fifth of the screen. Also a dead pixel.
Third (second swap) phone has a much better screen, but still a bit of noticeable blue tint along the bottom edge. Also, the horizontal g sensor is off by quite a bit, and it has the same ill-fitting bottom plastic issue the first had, only much less annoying than the first.
I'm calling tomorrow to do a third swap, hoping this one won't have any issues. If it does, I'll keep whichever is better, and wait a few months before doing another swap. Maybe some of the later AT&T batches won't have the same kinds of problems.
Even with all that, this is the best phone I've ever had. I'm just being super picky after forking over $530. The swaps have been easy; I get a new one overnighted and then send the old one back in the same box with a fedex label htc provides. I have zero complaints about the service, I just wish I'd gotten a perfect phone in the beginning. =)

digital bliss said:
Has anyone returned it for a full refund (or minus $55) with an unlocked boot loader? I wouldn't mind doing that and picking up the Milestone instead.
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The Milestone also has the dust problem. I came from a Telus Milestone because it got a speck of dust and I was afraid more would get in. Now I have a speck of dust under my Nexus but it is really small and no more has gotten in.

arminstone said:
I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?
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the inquiry is what they send you in the email. its basically a summary of the repair and the cost

Looks like I have no costs?
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: cx ci battery life is an issue set cx up for swap.

hah2110 said:
Looks like I have no costs?
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: cx ci battery life is an issue set cx up for swap.
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Click to collapse
Well, if battery is an issue couldn't just have replaced your battery? That would cause no concern over the phone itself, so maybe they haven't checked the bootloader yet...

andythefan said:
Well, if battery is an issue couldn't just have replaced your battery? That would cause no concern over the phone itself, so maybe they haven't checked the bootloader yet...
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The battery wasn't replaced as I confirmed with them as it wasn't the battery.

hah2110 said:
The battery wasn't replaced as I confirmed with them as it wasn't the battery.
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Hmmm.. I'm having trouble with my N1 as well, but I'm reluctant to send it in in fear that they'll charge 55 dollars over the unlocked bootloader just to repair just the power button.
:\

Asus response to returns and fix defects, good or bad?

Hi,
For those who went over the RMA date on their Transformer, but had something crop up, how has Asus been about replacing/fixing it?
Did they just send you a new one if it's something small like the charger?
If you had to send in the tablet itself, are they pretty quick about returning it to you?
Long waits / run-arounds from customer service?
Are they admitting to your issue?
Any feedback would be nice.

Customer service is snappy. I said I had a problem, told the CS rep the problem, and then got an e-mail minutes later with RMA details.
Asus will usually just replace the tablet because it's considerably quicker, rather than "repairing" it. If you provide a good description of your problems with the device when returning it, you may get it repaired.
Screen problems are usually just replacements, rather than replacing the screen and sending back the tablet.
Dock issues are almost always replacements.
They admit to issues when you explain them well. Light bleed is a known problem with edge lit backlights and it is often unacceptable; they admit that. They admit the IPS displays occasionally ship with stuck or dead pixels. They also admit that certain batches were manufactured poorly and shipped with dust under the glass.
They're very honest that "Yes, your unit is defective. Our fault. We'll fix it."
Just expect to pay shipping to Texas. Otherwise, their RMA process is pretty good.

dorino1 said:
Customer service is snappy. I said I had a problem, told the CS rep the problem, and then got an e-mail minutes later with RMA details.
Asus will usually just replace the tablet because it's considerably quicker, rather than "repairing" it. If you provide a good description of your problems with the device when returning it, you may get it repaired.
Screen problems are usually just replacements, rather than replacing the screen and sending back the tablet.
Dock issues are almost always replacements.
They admit to issues when you explain them well. Light bleed is a known problem with edge lit backlights and it is often unacceptable; they admit that. They admit the IPS displays occasionally ship with stuck or dead pixels. They also admit that certain batches were manufactured poorly and shipped with dust under the glass.
They're very honest that "Yes, your unit is defective. Our fault. We'll fix it."
Just expect to pay shipping to Texas. Otherwise, their RMA process is pretty good.
Click to expand...
Click to collapse
Asus customer service is a joke........ My status still shows "waiting for parts" on my dead screen which Asus has in their hands since June 13th....

dazz87 said:
Asus customer service is a joke........ My status still shows "waiting for parts" on my dead screen which Asus has in their hands since June 13th....
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I didn't comment on how long it took to get the whole processed finished. It's comparable to other tech companies I've worked with

dorino1 said:
I didn't comment on how long it took to get the whole processed finished. It's comparable to other tech companies I've worked with
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Which would be what?
Sent from my PG06100 using Tapatalk

dazz87 said:
Asus customer service is a joke........ My status still shows "waiting for parts" on my dead screen which Asus has in their hands since June 13th....
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Click to collapse
Same here, had to RMA it for the second time after they forgot to repair the tablet the first time and sended it back Why is Asus outsourcing this in Europ???

flight777 said:
Same here, had to RMA it for the second time after they forgot to repair the tablet the first time and sended it back Why is Asus outsourcing this in Europ???
Click to expand...
Click to collapse
Did they pay for shipping the second time around?
Sent from my PG06100 using Tapatalk

Screen problems are usually just replacements, rather than replacing the screen and sending back the tablet.
Click to expand...
Click to collapse
Welp, looks like I'm in trouble then. I included a fairly lengthy list of issues. One of which was the light bleed and a stuck pixel and it looks like they're going to repair it, not replace it (contrary to what you're saying).
Unless I'm wrong. The status says "Repairing", is this normal if they're replacing it?

flight777 said:
Same here, had to RMA it for the second time after they forgot to repair the tablet the first time and sended it back Why is Asus outsourcing this in Europ???
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Click to collapse
Wtf! how the hell could they forget to fix it when you send it in to their repair Center!!! Wow and I was thinking in purchasing a laptop from Asus in the future (UA21 which comes out in Sept) now I'm going to take my business somewhere else.

Every manufacturer has it's problems. The fact they are admitting there are problems and are working to fix them is great. Would you rather they give you a run around and not fix it? Hell LCD computer displays are usually not replaced/repaired unless there are more than eight dead/stuck pixels.

dazz87 said:
Wtf! how the hell could they forget to fix it when you send it in to their repair Center!!! Wow and I was thinking in purchasing a laptop from Asus in the future (UA21 which comes out in Sept) now I'm going to take my business somewhere else.
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Click to collapse
others are no better...
to be honest, Asus is one of the best in the industry

So the known issues so far have been display, dock & ac adapter?
Display - light bleed, dead pixels, dust
AC Adapter - not charging?
Dock - What's wrong with these?
Anything else?

Screen/bezel creaking also....
mine is now in REPAIRING mode...whatever that means...i'd be shocked if they actually do any sort of repair in grapevine texas....i'm hoping they just pull a new one off the rack and send it to me...

Good luck with anyone that sending there tablet for a screen issue. I still waiting for a magical part.......looks like it could take up to 15 business day. Lol Asus had my tablet longer the I had it. Joke

flight777 said:
Same here, had to RMA it for the second time after they forgot to repair the tablet the first time and sended it back Why is Asus outsourcing this in Europ???
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Click to collapse
So I'm not the only one! Just got it back and seems as if nothing is repaired! WHAT THE HELL is going on there in Czech rep. Speaker and accelerometer should have been fixed, but I got my TF returned in the same box as it left my house. I doubt if it even left the box !?

magicpork said:
others are no better...
to be honest, Asus is one of the best in the industry
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Click to collapse
one of the best in what??? we have members who sent in their TF for repair and Asus send it back without fixing it!! If there are companies worst then this please name them.

krighton said:
Screen/bezel creaking also....
mine is now in REPAIRING mode...whatever that means...i'd be shocked if they actually do any sort of repair in grapevine texas....i'm hoping they just pull a new one off the rack and send it to me...
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Click to collapse
I`m in the same path, light leak(photo, blurred, I dont know how to shoot at night ) and creaking left back cover.
They told me to send it to asus in Italy(bought there) to repair it!(not replace I suppose...)
I`m thinking if I`ll sent it, I`ll be without it for a month...and I need it for my trip to EU next month...

dazz87 said:
Good luck with anyone that sending there tablet for a screen issue. I still waiting for a magical part.......looks like it could take up to 15 business day. Lol Asus had my tablet longer the I had it. Joke
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where did you send yours......hopefully not texas

krighton said:
where did you send yours......hopefully not texas
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Texas...Why?

cause that's where i sent mine.....sigh....................hope they're not really trying to fix problems there, and ordering parts from taiwan.....they could have it for months.

Shall I return my Nexus 6p?

Hi all,
Received my 6p this morning and it is a wonderful device. When setting up the phone I immediately noticed that the bottom left of the screen is slightly cut off with a blue outline. See attached image. If you zoom into the bottom left youll see the defect. This is really only noticeable in full screen mode as otherwise the navigation bar hides it.
Not sure if I should return it or not.

That's a manufacturing defect. Return it.

Return it.

Feel so gutted after waiting a month! Will email Google. Only problem is that i don't want to wait another few weeks for another phone.

mo123456789 said:
Feel so gutted after waiting a month! Will email Google. Only problem is that i don't want to wait another few weeks for another phone.
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Click to collapse
The few people Ive seen mention getting RMA replacements were getting them within a couple days, not weeks.

I would return it without a doubt.

Like everyone said-return it! It is a defect and Google will overnight you a new one

Will they send me a new phone and then ask me to return the defective one. Or will I have to send the defective one first.

chrisexv6 said:
The few people Ive seen mention getting RMA replacements were getting them within a couple days, not weeks.
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Not sure how quick it is here in the UK. There were already having production issues from day one

mo123456789 said:
Not sure how quick it is here in the UK. There were already having production issues from day one
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Click to collapse
It seems like people with problems are given priority over others. Most things I've seen said they overnight a new one to you then you return the defective one. They will put a hold on your credit card for the cost of the phone. It will never be charged unless you don't return the bad one. The money they hold won't be available to you though, until they get it back.
Sent from my Nexus 6P using Tapatalk

mo123456789 said:
Feel so gutted after waiting a month! Will email Google. Only problem is that i don't want to wait another few weeks for another phone.
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Click to collapse
You will receive your replacement within two days. I've received 3 rma's

I'm rma-ing one right now. My screen has a very noticeable yellow tint compared to my friends 6P. My credit card has a hold on it. They will send out a new phone before I have to return this one so I won't be without a phone. As for shipping, the replacement was processed same day and you select what shipping options you want. To overnight it was about $20. I just did the ground 3-5 days for free. They send u a rma form and shipping label to return the old phone.

OP, yes you should. This is a legitimate manufacturing defect, one of the few I've seen posted...

I'll definitely be returning it and will try getting free next day delivery as this defect is quite bad. For something this obvious to pass quality control is beyond me.

Just had a chat with google rep and sent over the same photo. She said she cant see the defect!

She's blind. I'd RMA it.

I've sent over some more photos. Let's see what happens!

Bootloop, LG and Farewell

Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy

My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).

So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries

My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this

You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.

These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.

Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.

My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.

My second 5X died few days ago. Good phone bad quality

Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.

Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
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Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?

jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
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Click to collapse
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.

Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
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Click to collapse
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks

Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.

jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Click to expand...
Click to collapse
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.

Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
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So you have to send the broken phone to them I assume?

jsgraphicart said:
So you have to send the broken phone to them I assume?
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Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.

oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?

jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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Click to collapse
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.

Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
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Click to collapse
Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.

Bright white line down the screen, 3rd XL

This is now my 3rd replacement which is due tomorrow, the first had charging issues, the second crashing apps and charging issues, the third after about 7 days use this horrible bright white line just appeared on the screen out of nowhere today, i'm now expecting my fourth replacement tomorrow, i'm about to give up on the XL if this next one isn't right, I've never had to send a new phone back at all, here's some examples.

I'm on phone #8, welcome to the club. Had to pick up another device to deal with my sanity being almost gone dealing with rma's
Sent from my SM-G965U using Tapatalk

Ady1976 said:
This is now my 3rd replacement which is due tomorrow, the first had charging issues, the second crashing apps and charging issues, the third after about 7 days use this horrible bright white line just appeared on the screen out of nowhere today, i'm now expecting my fourth replacement tomorrow, i'm about to give up on the XL if this next one isn't right, I've never had to send a new phone back at all, here's some examples.
Click to expand...
Click to collapse
That's a bummer. I had issues with my Nexus 6P and Google was very good about making sure things were right. Even after two years they gave me a full refund.
Fortunately, I haven't had any problems with my Pixel XL 2

browniegirl said:
I'm on phone #8, welcome to the club. Had to pick up another device to deal with my sanity being almost gone dealing with rma's
Sent from my SM-G965U using Tapatalk
Click to expand...
Click to collapse
I'm starting to lose hope, even if i did get what seemed to be a good one that lasted a few months who knows when these lines might appear again out of nowhere, I really didn't want to have to deal with this constant rma cycle, I'm wasting so much time keep setting a new device up it's demoralising.

jasondowning85 said:
That's a bummer. I had issues with my Nexus 6P and Google was very good about making sure things were right. Even after two years they gave me a full refund.
Fortunately, I haven't had any problems with my Pixel XL 2
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Click to collapse
That's one device i never had an issue with the 6p loved it, Google do seem to be dealing effectively by keep sending me a new one but if they run out of stock and i still can't get a fault free device I'm going to have to ask for a refund

Ady1976 said:
That's one device i never had an issue with the 6p loved it, Google do seem to be dealing effectively by keep sending me a new one but if they run out of stock and i still can't get a fault free device I'm going to have to ask for a refund
Click to expand...
Click to collapse
Are they sending you refurb units or new? If refurbs, I would demand a new one. It's a $1,000 phone and no more than 6 months old?

jasondowning85 said:
Are they sending you refurb units or new? If refurbs, I would demand a new one. It's a $1,000 phone and no more than 6 months old?
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Click to collapse
it's a new one they're sending, i'm concerned as to what is the time frame I've got before I can say just give me a full refund as it's not fit for use ?

browniegirl said:
I'm on phone #8, welcome to the club. Had to pick up another device to deal with my sanity being almost gone dealing with rma's
Sent from my SM-G965U using Tapatalk
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Phone 7 here but it is perfect months in now!

Ady1976 said:
it's a new one they're sending, i'm concerned as to what is the time frame I've got before I can say just give me a full refund as it's not fit for use ?
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It depends upon the area, if they have refurbs your getting a refurb. Even the new is a "new" in a refurb box. Also, they won't give you a refund.
Sent from my SM-G965U using Tapatalk

I can't believe so many people have had to swap so many times. I'm 5 months in with phone #1 and no issues at all.

browniegirl said:
It depends upon the area, if they have refurbs your getting a refurb. Even the new is a "new" in a refurb box. Also, they won't give you a refund.
Sent from my SM-G965U using Tapatalk
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No these are brand new sealed, I'm in the uk, they said it's not a service centre repair or refurb as it was purchased from the Google store, incidentally the first 2 i had over the course since nov when i pre ordered none of them had any issues with the screen, just this later batch of mine which was manufactured on the 16th nov shipped on the 20th.

jimv1983 said:
I can't believe so many people have had to swap so many times. I'm 5 months in with phone #1 and no issues at all.
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I'll be honest mate I've never had to rma a single phone I've purchased over the last 10 years + this is a first, I've been unlucky it seems, although it also seems I'm not alone.

Just to update on this I watched this video https://youtu.be/upLTjUzrRxw a similar issue to him excep he didn't have the line until he pressed a certain part of the screen, I've now been able to remove the line by pressing a certain part of the screen near the bottom near the home button, it has now vanished, i can get it to reappear briefly by pressing the screen again in a certain area, but now it's off, I've told Google if it arrives back to them like this don't think there is nothing wrong with it, there must be some short or damaged connection behind the screen somewhere, I'm still keeping the new one which arrives today.

Facing the same issue
Even I had this experience. But in my case the bright white line was on the left of the phone. I'll let you know that my phone's screen has been cracked since the last 9 months and it had been working perfectly fine until one afternoon when I kept it in my bag and it had the thick line on it. I cannot diagnose if it's a software or hardware issue. I'm going for a screen replacement. But in the meantime can anyone help me to know if it is a software or hardware issue?

Namanv said:
Even I had this experience. But in my case the bright white line was on the left of the phone. I'll let you know that my phone's screen has been cracked since the last 9 months and it had been working perfectly fine until one afternoon when I kept it in my bag and it had the thick line on it. I cannot diagnose if it's a software or hardware issue. I'm going for a screen replacement. But in the meantime can anyone help me to know if it is a software or hardware issue?
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My replacement which I've had for nearly a year now is perfect and defect free, whites are white like they should be and no hardware defects, I'm sorry to say it sounds like a hardware issue, if you can firmly press all parts if the screen and sometimes it disappears it's a connection issue but it's very difficult to pin point where the exact loose connection is, if your getting a new and digitizer that may remove the issue.

I can press all parts of the screen perfectly..even where the line is located. Thats what made me think that it is a software bug. Also the line is far brighter than even the highest brightness settings on the phone. I'll have it replaced and I will respond here soon

Namanv said:
I can press all parts of the screen perfectly..even where the line is located. Thats what made me think that it is a software bug. Also the line is far brighter than even the highest brightness settings on the phone. I'll have it replaced and I will respond here soon
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Yes that's how mine was the line was extremely bright like that pixel line was on full brightness, no problem, loving the pixel 2 xl my best phone so far, will upgrade to the 4 xl if they get rid of that fugly notch on the 3 xl, Good luck with your screen mate.