Launch day debacle..... OP, Please help!! - OnePlus 8 Pro Questions & Answers

Well here's my launch day story...... After watching the launch day event, counting down the minutes, then seconds, on launch day, I ordered my first OnePlus device! This is, IMHO, the best, fastest, most advanced device ever created. I got the Ultramarine 12/256, wireless charger and ear buds and even included the 24 month extended warranty. Wow, was I excited! Unfortunately, it has turned into a nightmare. The order still shows "Transaction in Processing" after I was told by my bank the payment was canceled by OnePlus! Not only am I being told that I missed out on the launch day promotion, but I am not able to pay for the order still processing! I am really disappointed in the whole process and really hope OnePlus can fix this. I am sure items may be out of stock, but I am willing to wait as long as it takes to get this device. Please help! Ticket#200417-001086
Ordered On:Apr 15, 2020
Order Number:A11200415350225xxxx
Sent from my Nexus 6 using Tapatalk

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Wrong Note Received!!!

After drooling over the Note via virtually by watching a ton of youtube videos as well as reading up on everything about it I could find, I finally was ready to buy it (after had borrowing the money to get it). I knew I wanted the GT-N7000 version over the US AT&T model, mainly because of the better processor and I really like that Video Maker app, as well as a bunch of other things. I ordered my International Note through Amazon, with Prime Shipping! I placed the order for it last Wednesday afternoon, but it was not scheduled to arrive until Today, Monday. Woke up early, just to make sure I was handed the package and it wasn't thrown to my front door, ... I immediately felt something was wrong when I saw the box. It was in a longer than needed rectangular box, with both sides pushed in, to where you could actually reach in and pull the phone out of the box.
When I opened the box, too look at what was in there, first thing I noticed was that the phone box was not plastic wrapped, second thing, the AT&T logo on the box!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I wasn't really upset as I should of been, but the feeling of waiting over the weekend for Monday to come started back up again, as I knew I was going to have to return this phone, and wait for it to go through the process of mailing it back, waiting for the refund to go through, then reordering it from someone else, and waiting for it to arrive again.
The dealer I bought it from was MasterDeals Inc on Amazon. I will definitely not be buying anything from them in the future.
What a huge letdown this was, after having that NOTE FEVER for several weeks, then for it to end this way was a big disappointment. I hope the next one that gets shipped to me is the correct model.
I got to hold it for but a brief instance, my baby and I will meet again soon.
Sorry to hear that, it should all get sorted out as the product you purchased was a N-7000 and not the ATT Note.
Man that really sucks I am planning on ordering another note from amazon for my wife and I want to make sure that doesn't happen to me. I just noticed the reseller who is selling through Amazon that I was planning on buying through has two different pictures one for att and one for international ill have to be careful. Good luck on your return I hope they get you all sorted quickly it really is an amazing device.
Sent from my GT-N7000 using Tapatalk
When ordering online they don't specify which version it is? I'm sorry to hear that ... regardless, I'm sure it'll get straightened out.
UPDATE: 4/6/12
After what happened, which I posted above, I am glad to say I am now a VERY HAPPY GT-N7000 Note owner.
How it happened.
After opening the package which I had received on Monday 4/2/12, I immediately packaged it back up and sent it back, due to the fact that the seller had sent me the AT&T model, which I did not order.
Amazon's customer service emailed me the pre-paid UPS postage to include on the box, and I went to the nearest UPS drop off location and sent it. This was about 3:45 pm.
On Wednesday, at 12:00 PM, I had received a email from Amazon saying they had received the return, and were processing it and would email me back once the refund was submitted. That evening around 6:00 pm, I had received the email saying the amount I spent on the phone, $609.99, was being refunded back to the card I had used for the purchase. That was good enough for me.
3 Hours later or so, I reordered the Note from Yapper Wireless on Amazon. This was after receiving response emails from them that they were in fact selling the GT-N7000 model, so I placed the order around 9:00 pm that night.
Since I am a Amazon Prime member, I only had to pay $3.99 to have my order sent via 1 day shipping, which I did, as I wanted it before the weekend.
Thankfully, it did arrive this morning, Friday, at 11:00 am. Keeping my fingers crossed, I opened the box, and immediately seen that it was in fact the GT-N7000 WHITE model.
The phone box was not plastic wrapped, and after looking in the box, I noticed why, the seller took out the international plug adapter, and replaced it with the US Samsung one, which I was happy about.
Next I installed a screen protector, which I am not sure I will keep on, then installed my 32GB Samsung Class 10 Micro SD card, and installed my Straight Talk sim card. Followed the instructions on the Straight Talk website, activated the sim, picked the $45 a month Unlimited plan, and entered the APN settings that can be found on this post http://forum.xda-developers.com/showthread.php?t=1487293 Thanks to Hirudin for posting it.
I first tried a call, Worked.
Text message, Worked.
Took a pic and sent it (MMS), Worked.
Again, I was VERY HAPPY! It's feels good to have unlimited minutes again, after being SO limited as I was with my 300 minutes a month $35 Virgin Mobile plan.
Next step, downloaded Speed Test to test the network.
Turned off WiFi (of course), Began Test.
I noticed in the status bar, It was going from 3G to H+, but then stayed on H+, this test was taking inside my house.
Results:
3.1 MBPS Down
1.2 MBPS Up
I am located in Fremont, CA .. the Bay Area.
I again, VERY HAPPY with these speeds, I would be lucky to get 100 KBPS Down with Virgin Mobile, which of course runs off of Sprints network.
I then went to the Google Play store on my computer, signed in with the email associated with my phone, and went to Devices under account settings, I was once again VERY HAPPY to see that it shows my carrier as AT&T!
The phone is on the charger now, I haven't really got into it yet, but I can say that this is definitely the BEST phone I have ever owned, and yes I did once own and use the iPhone 4. I am so excited to FINALLY have my very own Note, and I can't wait to start using it and customizing it to my liking. I look forward to May 22, when Samsung announces the S III, and hopefully whatever specs this new phones has, hardware wise, will make it into the Note 2. Quad Core/2GB Ram/12-16 Megapixel Camera/etc. I just hope the Note 2 at least keeps the same size screen, if not go slightly bigger!
Sorry for the long post, I just wanted to share my experience with everyone, and yes, the Note/Straight Talk combination works flawlessly! Highly recommended if you don't like spending $100+ on your phone bill.
Long Live the Note/Hail to the King Baby!
Gotta love those happy endings.
And don't worry about the phone being on 3G, mine does the same. It switches to H+ when it starts pulling data, and goes back to 3G when it's finished; i think it's a power saving measure.
Wow from disaster to awesome, all sorted within the week. Sounds like you and amazon worked really fast to fix the problem. Congrats on getting the right note and I could almost feel your optimism while reading through lol!
Too many times ppl get hung up on bad mouthing a company due to a problem and take ages to get it fixed. You on the other hand named and shamed vowing never to buy from again (same thing I would do) and then got on with getting your phone
There really is no going back to a smaller device for ppl who use their phone other than calls. Loved my Dell Streak for year and a half and now I love my note. 5" is the future.
Enjoy your device buddy wd.
TheRealCJ said:
Gotta love those happy endings.
And don't worry about the phone being on 3G, mine does the same. It switches to H+ when it starts pulling data, and goes back to 3G when it's finished; i think it's a power saving measure.
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Sounds cool, thanks for the heads up.
Koguchi9 said:
Wow from disaster to awesome, all sorted within the week. Sounds like you and amazon worked really fast to fix the problem. Congrats on getting the right note and I could almost feel your optimism while reading through lol!
Too many times ppl get hung up on bad mouthing a company due to a problem and take ages to get it fixed. You on the other hand named and shamed vowing never to buy from again (same thing I would do) and then got on with getting your phone
There really is no going back to a smaller device for ppl who use their phone other than calls. Loved my Dell Streak for year and a half and now I love my note. 5" is the future.
Enjoy your device buddy wd.
Click to expand...
Click to collapse
Yeah, I am glad it all worked out in the end. I know what you mean about not going back to a smaller device, I don't think I could do it, or at least I know I wouldn't want to.
Actually it bounces back from H+ to 3G as soon as your phone is idle for a couple of seconds or your throughput is below a certain threshold. This is controlled by the network and not your phone. The wireless medium is shared between many users, this is done to free up the limited resources for the users actually needing H+ and throw back everyone who doesn't need it to 3G.
Sent from my GT-N7000 using xda premium
Come on REALLY!! No one made a star wars joke!
This is not the Droid you are looking for...
Sent from the Awesomeness that is my Galaxy Note using XDA Premium app
(Yeah its lame but it was 1st thing came in toy head when I saw the title of the post)

Another one joins the clan.

So, I bought a N4 since it's by far the best bang for the buck. Even though I have a feeling they're going to drop the 8 and intro a 32 (an assumption) just so they can compete... you just can't beat the phone price to feature ratio.
Anyhow, I was wondering how written in stone the shipping estimate was? I'm just anxious to get it...I'm on this ****ty iPhone 4 (work phone) and I can't wait. I've read some say that it could be a few days and some have waited the full length.
It really could be anywhere in that time frame. I know the waiting is tough but you'll be happy when you get it
Suppose to be two day shipping no? I got mines within 2-3 business days...
Also since I had one of the first batches and was super eager to get my hands on item...I went to ups online and asked them to hold the package for me to pick up instead of constantly missing the guy.
And one last thing...WELCOME!
Sent from my Nexus 4 using xda app-developers app
The shipping days should be based on the place you have lived.Maybe two days maybe a week, but whatever, it shouldn't take a long time if you have ordered the phone.
I ordered mine Sunday evening. Got a mail with an estimaetd delivery for friday. So 5 days. Tuesday morning: ding dong. So these infos are not very reliable
Hah, of course I post this and I wake up this morning to an email saying my order has been shipped. The order was placed Monday evening. I. Can't. Wait!!
Congratz... Your going to enjoy this awesome device!

How long was the Nexus 4 sold out and when did you buy yours?

With the N5 coming soon, it's finally time to ditch my trusty old GNex. The G2 has most of the things I'm looking for in a phone (large, high quality screen, great battery life, excellent camera), but the $600 off-contract price and bloatware makes it a no go for me. The N5 looks really good on paper, but unfortunately it nerfs most of the things I like about the G2. I was hoping to wait for reviews and comparisons to come out first, but "waiting after release" for a Nexus product has it's own problems, in terms of actually being able to get one.
So I wanted to ask you guys for your experience with the N4. How long was it between being available at the Play Store and being sold out? Was it available for preorder and did it sell out even then? How long after selling out did it become available again? And when did you buy your N4 and how easy/hard it was to get?
If I recall correctly, the first batch was sold out within 15-20 mins.
And then a second batch was available after few weeks after.
And I think after 6~8 weeks most of the people who miss their chance with the 1st and 2nd batches got theirs.
I think after 2 or 3 months, they start having steady stock? Someone can correct this.
Google claims they did not anticipate that many buyers for the devices.
There wasn't a preorder on the release date,
but I'm sure they will have enough stock or preorder this time around.
bobola said:
If I recall correctly, the first batch was sold out within 15-20 mins.
And then a second batch was available after few weeks after.
And I think after 6~8 weeks most of the people who miss their chance with the 1st and 2nd batches got theirs.
I think after 2 or 3 months, they start having steady stock? Someone can correct this.
Google claims they did not anticipate that many buyers for the devices.
There wasn't a preorder on the release date,
but I'm sure they will have enough stock or preorder this time around.
Click to expand...
Click to collapse
i think your right but even after the 2 month there was still a 4-5 week waiting list
Well, I remember that I was mad at google on launch day because they started sales 30 minutes before it was supposed to go on sale, so by the time I was able to take out my phone in class to buy one, they were sold out. Then I had to wait until November 27th to buy one, that was when the second batch came out, and it arrived on Dec. 6th.
lopezk38 said:
Well, I remember that I was mad at google on launch day because they started sales 30 minutes before it was supposed to go on sale, so by the time I was able to take out my phone in class to buy one, they were sold out. Then I had to wait until November 27th to buy one, that was when the second batch came out, and it arrived on Dec. 6th.
Click to expand...
Click to collapse
I'll add to this that on the first day, November 13th they did indeed sell out in the first 15 minutes which was 15 minutes before the official start time. I logged on at the correct time, noon pacific, and was still able to place an order but it was placed on backorder a day later, the system kept taking orders even though they were sold out throughout that first day. My backorder was filled on the 27th and arrived around the 6th some peoples backorders arrived weeks later and the system would periodically take new orders but they too would go into backorder. It took months to get it all sorted out.
I waited until January and I finally got too antsy and paid $415 for it on eBay. That's how impatient I am at times. Granted back then the markup I paid was only $115 (actually less since I didn't have to pay sales tax) since it was still price at $299 then. Was worth it to me.
Got it after tax refund in February
lopezk38 said:
Well, I remember that I was mad at google on launch day because they started sales 30 minutes before it was supposed to go on sale, so by the time I was able to take out my phone in class to buy one, they were sold out. Then I had to wait until November 27th to buy one, that was when the second batch came out, and it arrived on Dec. 6th.
Click to expand...
Click to collapse
Well technically speaking, Google never specified a time that it would go on sale. They only specified a date, and nothing else. The fact that it would launch at different places within their respective time zones was also unknown to us (however somewhat known to the US people as it launched in places like Australia and the UK first).
Everyone only had conjectures about the times, and lots of people like me checked at every time possible, including 9 PM the night before, 10 PM the night before, 11 PM the night before, midnight the night before, 9 Am the next morning, etc. I think people expected it to come at 9 AM like Google's usual launches, yet it ended up actually launching at 8:27 AM PST or something near that. People who checked at 9 AM, such as yourselves I'm assuming, were already too late unfortunately. I for some reason was just paranoid about it and had been refreshing the page every five minutes since nearly 8 AM. Still, even at 8:30, the site was having major problems and I was only able to get my order through at 9:00ish, a few minutes before it sold out. Sort of the reason was because my Google Wallet stuff wasn't ready yet, so yes, when you do order, have that address + credit card ready beforehand as the default.
I was in the first 15 minutes to order. I used a chrome app to refresh the page for me and alert when there was a change. I was awake all night until it was purchased (granted I work nights so it was no big deal for me). However, I didn't get it for like 4 weeks. I had to call Google a few times and they kept giving different answers and stated that some were some how lost, but if they manually looked it up they could find your order. So, I was way behind when I should have got it.
Sent from my Nexus 4 using Tapatalk 2
I ordered first day. Woke up 10 minutes after it went online and it was sold out. But, around 2pm I bought one after class. Unfortunately, I got that dreadful backorder email later that night took about two weeks to get mine from the second batch
Sent from my Nexus 4 using xda app-developers app
Bought mine the first day. I was online ready to order it the night before and then everyone found out they wouldn't be selling it till the next morning at 9 am PST.
Sent from my Nexus 4 using Tapatalk 2
I got mine at the second batch. Sold out in 3 minutes though...
So, good luck to all of us.
I got mine in about January. I couldn't get my hands on one in Europe until then.
Definitely worth the wait though :laugh:.

Today Is The Day Boys and Girls

Patiently waiting on the delivery of my fantastic piece of hardware call the Galaxy Note 4. Anyone else waiting outside for the Fedex truck to pull up. Its Christmas in October
Mine actually came yesterday. I had it shipped to work and I was refreshing the tracking all day.
I normally wait for the Mailroom guy to bring packages to me, but within 5 minutes of getting the delivery notification, I was on my way to the mailroom. Caught the guy in the hallway with my precious in his hand. He was like, "I was bringing it to you, no need to come find me"... But I NEEDED to come find him that day
Was the first one to walk out with mine this morning. Even after having the Note 3 this feels like a completely new experience. Can't set it down!
Sent from my SM-N910V
locolbd said:
Patiently waiting on the delivery of my fantastic piece of hardware call the Galaxy Note 4. Anyone else waiting outside for the Fedex truck to pull up. Its Christmas in October
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Click to collapse
had my since yesterday morning :good: beautiful you will enjoy for sure.
locolbd said:
Patiently waiting on the delivery of my fantastic piece of hardware call the Galaxy Note 4. Anyone else waiting outside for the Fedex truck to pull up. Its Christmas in October
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Click to collapse
Yup. Waiting for mine. So anxious!!!
Sent from my HTC6525LVW using XDA Free mobile app
OK, just got the phone about an hrs ago. It's beautiful. This time, I didn't have to sign for the package. Fedex rang the bell and left the package on my front door. I opened the package and there it is, a beautiful beast, with SIM card already installed, no headset ( battery is 64% out of the box, plugged in the fast charger and 30 min later it's fully charged. I was able to use wifi before activation. I ordered this to replace my old Galaxy Nexus with 2gb data plan, but my wife saw the phone and she wants it, so I have no choice but call VZW and active the note 4 under her unlimited data line. Everything went pretty smoothly. Enjoy your new phone people. It's nice, beautiful, fast and smooth. TW launcher is smooth as ever, so people with bad thinking about TW, think again. It's not the same as before. I will update my findings with battery life and performance after I have time to check out this beast..see all later and enjoy your new phone!!! Happy phoning,,haha..
12:24 pm Delivered
Left at front door. Package delivered to recipient address - release authorized
8:38 am On FedEx vehicle for delivery ONTARIO, CA
8:03 am At local FedEx facility
But i am stuck in a meeting for the next 3 hours at work
i have 15 mins of work left then i am going home as fast as possible. its waiting for me at home.
Mine is here still trying to work on the stock browser and the other apps I use. Wish the setting capacitive key were still used.

Moto Maker and status site.

Those that used the Moto maker, and tracked their status, how long did it take? Mine has been "building" since 9/21. Estimated delivery is showing 9/29 still, so I don't know if it's stuck, or it just takes that long to build it, and then they ship it overnight?
Mine took 5 days with a shipping estimate of 2 weeks the status said device completed on day 2 and on day 3 it changed back to being built. So I don't have a lot of faith in the tracker
Sent from my MotoG3 using XDA Free mobile app
Ordered mine 9/10 got it 9/22
I am in UK. I have waited for 13 days. It was overdue 2 days. Pretty much sucks. Long waiting however worthy. Customer service is pretty much useless when it comes to updates. They will tell you nothing apart from "wait for tracking number"
bobbyphoenix said:
Those that used the Moto maker, and tracked their status, how long did it take? Mine has been "building" since 9/21. Estimated delivery is showing 9/29 still, so I don't know if it's stuck, or it just takes that long to build it, and then they ship it overnight?
Click to expand...
Click to collapse
you're right on track. for a little while they were slow pushing them out, but right when I got mine they got the needed parts and orders started cranking out again. Shipping was like 2 days from Shenizhen, China to NY!!! I was extremely impressed!

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