Camera/gallery crashing - no error message - Samsung Galaxy S10+ Questions & Answers

Hi all,
Sometimes, when I try to take photos with the built-in camera app, the app closes and doesn't save the picture (see the link). However, I don't know if the problem is with the camera app or gallery. Once, when this problem happened, I tried to take a picture inside WhatsApp and it worked just fine.
https://youtu.be/uVS0dT0mk18
I bought my S10+ during Black Friday and the only other thing that caught my attention is that sometimes it requires my pin instead of my fingerprint. In my S6 it only happened when the phone restarted, but I don't know about the S10. If it is the same case then the phone is restarting randomly and that is worrisome.
Thanks in advance,
Luiz

Sounds like it might be defective and a warranty claim is needed. However, first try flashing the currenr firmware with Odin and see if that fixes it.

LuizGustavo19 said:
Hi all,
Sometimes, when I try to take photos with the built-in camera app, the app closes and doesn't save the picture (see the link). However, I don't know if the problem is with the camera app or gallery. Once, when this problem happened, I tried to take a picture inside WhatsApp and it worked just fine.
I bought my S10+ during Black Friday and the only other thing that caught my attention is that sometimes it requires my pin instead of my fingerprint. In my S6 it only happened when the phone restarted, but I don't know about the S10. If it is the same case then the phone is restarting randomly and that is worrisome.
Thanks in advance,
Luiz
Click to expand...
Click to collapse
Are you using a theme?
I am using synergy, sometimes when a app updates it will crash, i have to remove the theme overlays and reinstall and rebuild the theme.
Also when i used ADB to remove gallery because i use Google Photos. I couldn't use the camera either so i had to reinstall Gallery. You could try uninstalling updates from the app settings and let it update again, see if the issue persists.

Darkat70 said:
Are you using a theme?
I am using synergy, sometimes when a app updates it will crash, i have to remove the theme overlays and reinstall and rebuild the theme.
Also when i used ADB to remove gallery because i use Google Photos. I couldn't use the camera either so i had to reinstall Gallery. You could try uninstalling updates from the app settings and let it update again, see if the issue persists.
Click to expand...
Click to collapse
I may try that, as the other option of flashing the firmware is a little bit more tricky. However, I don't use any theme and it is pretty much the same as out of the box.
I confirmed with my wife and she is having the same camera problem, with the cellphone at random times asking for her pin instead of the fingerprint.

i had the same issue before and wiping cache from boot-loader solved the issue for good

Related

Solved Gallery issue

I am having a gallery issue where I select a picture and and different picture loads. Sometimes from the same album or different album. Shutting down sometimes resolves the issue or a soft reset and sometimes it does not. Sometimes I have to go into USB mode and add or delete a picture for ot to work properly again. One time the images in my download album al appeared blurry. I downloaded a picture from my email and then they all appeared normal again. Anyone else have this gallery bug?
Sent from my Nexus S using XDA App
tdoughone said:
I am having a gallery issue where I select a picture and and different picture loads. Sometimes from the same album or different album. Shutting down sometimes resolves the issue or a soft reset and sometimes it does not. Sometimes I have to go into USB mode and add or delete a picture for ot to work properly again. One time the images in my download album al appeared blurry. I downloaded a picture from my email and then they all appeared normal again. Anyone else have this gallery bug?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Another one of those mind boggling simple bugs in Gingerbread/Nexus S.
Yes, I've seen similar, in that if I take a picture, it often won't show in the gallery unless I open it via a file explorer app from the sdcard.
I haven't tried forcing a media scan manually (there are apps for that), to see if that addresses it.
The Nexus S feels much more like a BETA product (software wise) than I recall the Nexus 1 feeling.
tdoughone said:
I am having a gallery issue where I select a picture and and different picture loads. Sometimes from the same album or different album. Shutting down sometimes resolves the issue or a soft reset and sometimes it does not. Sometimes I have to go into USB mode and add or delete a picture for ot to work properly again. One time the images in my download album al appeared blurry. I downloaded a picture from my email and then they all appeared normal again. Anyone else have this gallery bug?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
I had this exact same problem. You have to delete all of the thumbnails for your photos so that they reload. The only thing is, the thumbnails are no longer stored in the DCIM folder like they were pre-Gingerbread. Unfortunately, I don't remember exactly where they're stored - I used root explorer to find them and delete them.
/Android/data/
You will see a folder called 'com.cooliris.media' delete it. The gallery app will regenerate your album thumbs.
-Nexus S
This problem has been reported to Google. Please visit the link and star the report to bring more attention to it!
http://code.google.com/p/android/issues/detail?id=13419 Thanks.
I mean wth do we have to go through all that to see our pics... they took forever to fix the text issue they said they have a fix for which we haven't received. The fix for blurry mms is fixed thank god. Now this? Yeah the N1 did feel like a better product but the updates helped that one too. These are stupid things that shouldn't be an issue though.
Sent from my Nexus S using XDA App
This issue happens on and off; it's quite absurd. My pictures are once again not opening to the correct photos. As I've said before, it's stuff like this (among a slew of other issues and glitches) which make Gingerbread, and to some degree Android, feel like a second rate experience.
Has anyone also experienced that sometimes pictures aren't clear in the gallery? Often, the picture will come up unclear, but after a second, will be clear as it's meant to be. But sometimes the clarity doesn't happen.
Does it have anything to do with the internal memory or something again (similar to the random ringtone change issue)?
Is this yet another glitch of Android?
Edit: I should mention this is not the MMS issue which is often mentioned. I'm talking about regular photos that are taken with the Camera. Those sometimes don't clear up either.
Yeah, I get this too.
I wait until all the pics are done downloading from the SD card... then I pick the picture.
leyvatron said:
Yeah, I get this too.
I wait until all the pics are done downloading from the SD card... then I pick the picture.
Click to expand...
Click to collapse
It happens to me randomly even long after the SD card has loaded.
Why is the gallery reader like this anyway, where it is blurry at first, then clear?
Promise you its not androids fault. You will never EVER have a phone with HTC SENSE do that.
Sent from my DROIDX using XDA App
My gallery just freezes when trying to load. Sometimes the newest downloaded or pictures just taken won't show up, its random.
Sent from my Nexus S using XDA App
DryPaper9 said:
My gallery just freezes when trying to load. Sometimes the newest downloaded or pictures just taken won't show up, its random.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Indeed. If you haven't already, please star the report: http://code.google.com/p/android/issues/detail?id=13419
Thanks.
onthecouchagain said:
Has anyone also experienced that sometimes pictures aren't clear in the gallery? Often, the picture will come up unclear, but after a second, will be clear as it's meant to be. But sometimes the clarity doesn't happen.
Does it have anything to do with the internal memory or something again (similar to the random ringtone change issue)?
Is this yet another glitch of Android?
Edit: I should mention this is not the MMS issue which is often mentioned. I'm talking about regular photos that are taken with the Camera. Those sometimes don't clear up either.
Click to expand...
Click to collapse
The low res fade into higher res gallery quirk is more of a feature and is how the gallery always has shown photos even back on the nexus one. It allows quick flipping enough photos without having to insanely cache everything in full from the start. It only should take a second to flick over though.
I'm loving the nexus s gallery performance. I'm sorry to hear some aren't as thrilled.
One if the posters spoke about this stuff not happening in htc - that's rubbish, the 3d gallery acts the same there too, only worse, because oh the lack of hyper fast inand. And the htc gallery is rubbish, it struggles to even show thumbnails if you have too many pics. I speak from experience owning the desire hd, which is the most powerful htc phone to date.
The wrong photo issue is completely fixed by clearing the photo cache and then restarting the device. It didn't clear up until the restart, for some reason.
I have some issues with the gallery as well. But I must say that it performs 10X better then it did on my N1, it was sooo slow and laggy on that thing!!!
Get JustPictures! from the market, way better that Gallery3d imo, plus you can access your picasa, flickr, facebook, smugmug, etc pics from there as well.
Android Gallery sucks ... It just sucks. It does not display in high quality, 16 bits instead of 24 bits. You will see terrible color banding on gradient colors.
Google just lied when they told us everything is 32 bits on Android 2.3.
Nah, that's not true.
I hate that because HTC Sense gallery is much better.
Skip that 3D animation transition, it is an image gallery. Without high quality output, that's no good.
JustPictures is the same, it still display terrible color banding.
ikon8 said:
Get JustPictures! from the market, way better that Gallery3d imo, plus you can access your picasa, flickr, facebook, smugmug, etc pics from there as well.
Click to expand...
Click to collapse
I'm very happy with the Gallery performance, and as has been said the low res image fading to high res is a feature of the Android gallery, it's always done that on every handset I've owned.
The gallery has it's share of quirks/bug in the NS version of it, but agreed with others, the fading is a design feature, not a bug.
Has anyone encountered the situation wherein even the application images are in your gallery?

[Q] Nexus 7 gallery animation bug

Hello All, jam new here.
So i have an issue with with my nexus 7.
Its not a big problem but making me nervous when something goes wrong. After I installed and used this app: screenshot ux trial, my gallery got buggy. Once I took a screenshot of gallery, all the animation in gallery now is bugged. Just after click a photo while it should zoom smoothly, it starts blinking screen, just blinking twice the older picture.
So how I can fix it. Please help.
Uninstall the app that caused the problem.
Same
Groid said:
Uninstall the app that caused the problem.
Click to expand...
Click to collapse
YEa, tried, still same problem.
Finnaly i deleted orginal gallery, but dont kow how to get it back, any ideas? Or maybe someone can upload dat app?

Gallery not working properly?

So I am having huge problems with the gallery app of my new Galaxy S4. Whenever I start the gallery app, I see only see the action bar and a black screen and it takes up to 5 seconds until I see the folders with the pictures and when I click on an album, it might take more than one minute to show me the contents, which usually is just a black picture. So not even really the contents.
I tried deleting the gallery data, but It is always the same after I fire up the app. Either something is broken with my phone or the gallery app. I have the MDM Firmware (rooted).
Okay disabled dropbox integration in gallery and now everything works fine, but still very annoying to find out whats wrong
BlueEyes99 said:
So I am having huge problems with the gallery app of my new Galaxy S4. Whenever I start the gallery app, I see only see the action bar and a black screen and it takes up to 5 seconds until I see the folders with the pictures and when I click on an album, it might take more than one minute to show me the contents, which usually is just a black picture. So not even really the contents.
I tried deleting the gallery data, but It is always the same after I fire up the app. Either something is broken with my phone or the gallery app. I have the MDM Firmware (rooted).
Click to expand...
Click to collapse
Same issue with mine.
Definite bug with the gallery. Hope Sammy fixes this soon
same here !!!!
I am very upset first the "smearing" then.... the "gallery bug"

Back camera not saving pictures! Help

Hi,
So yesterday I was out and I took a few pictures and noticed the camera app was NOT saving them. The front camera worked fine and saved correctly but every time I take a picture with the back camera it seems as though it's taking the picture but doesn't save it.
I updated today to 7.1 and same issue. I tried uninstalling the app updates but still same issue. Any idea? Can I flash the camera app somehow?
Saknice20 said:
Hi,
So yesterday I was out and I took a few pictures and noticed the camera app was NOT saving them. The front camera worked fine and saved correctly but every time I take a picture with the back camera it seems as though it's taking the picture but doesn't save it.
I updated today to 7.1 and same issue. I tried uninstalling the app updates but still same issue. Any idea? Can I flash the camera app somehow?
Click to expand...
Click to collapse
You may want to try to download another camera app, or use another app you may already have (i.e.: Snapchat), to see if it's the camera app or the camera itself.
countersteer said:
You may want to try to download another camera app, or use another app you may already have (i.e.: Snapchat), to see if it's the camera app or the camera itself.
Click to expand...
Click to collapse
You may want to attempt clean install

camera keep crashing and no sound for SMS under liquidRemix 10

1. the google camera app keep crashing, which might leads to issue #2. The crash log is at
https://del.dog/d/hatupaqowi
2. The camera flash doesn't synchronize with the shutter so night shot is all dark.
3. The notification of messages app doesn't make sound. I checked disturb setting, sound setting, etc.
4. sometimes the fingerprint doesn't work after reboot
yxd0018 said:
1. the google camera app keep crashing, which might leads to issue #2. The crash log is at
https://del.dog/d/hatupaqowi
2. The camera flash doesn't synchronize with the shutter so night shot is all dark.
3. The notification of messages app doesn't make sound. I checked disturb setting, sound setting, etc.
4. sometimes the fingerprint doesn't work after reboot
Click to expand...
Click to collapse
1. you are using a port that crashes. Just get one that works, there are many that don't crash
2. It's always been like that, since we've been able to use GCam ports in our phone
3. idk, try Messaging by google, it's way better anyways
4. try getting rid of it and setting your prints again? It shouldn't work right after a reboot because of security reasons, if that's what you are complaining about
Choose an username... said:
1. you are using a port that crashes. Just get one that works, there are many that don't crash
2. It's always been like that, since we've been able to use GCam ports in our phone
3. idk, try Messaging by google, it's way better anyways
4. try getting rid of it and setting your prints again? It shouldn't work right after a reboot because of security reasons, if that's what you are complaining about
Click to expand...
Click to collapse
1. I end up with reinstalling everything from scratch. This time I use nano version of Opengapps instead of full version. The messages notification issue has finally been resolved.
2. I will try GCAM 6.1. Thx. Maybe it's so well-known, there is no mention of this anywhere.
3. i will try textra, heard that is the best
4. no, I mean after using pattern to sign in the first time after reboot, fingerprint doesn't work. Sometimes even the pattern doesn't work after reboot. I will see how this reinstallation goes.

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