Touchscreen is going to unresponsive after restarting the phone - Asus ZenFone Max Pro M1 Questions & Answers

Hi,
After restarting my phone, the touchscreen is not working. It's going to unresponsive. Even the power button features (Reboot, shutdown, screenshot..etc) also not working.
I am not able to unlock my mobile also. Touchscreen completely going to an unresponsive state. If we do a hard shutdown (long press on power button) then it's working. Sometimes we have to hard shutdown 2 to 3 times to get a responsive touch screen.
I have the latest firmware installed on my mobile. (WW-16.2017.1912.060)
Please help me to resolve this issue.
Thanks.

Bharadwaj Sattaru said:
Hi,
After restarting my phone, the touchscreen is not working. It's going to unresponsive. Even the power button features (Reboot, shutdown, screenshot..etc) also not working.
I am not able to unlock my mobile also. Touchscreen completely going to an unresponsive state. If we do a hard shutdown (long press on power button) then it's working. Sometimes we have to hard shutdown 2 to 3 times to get a responsive touch screen.
I have the latest firmware installed on my mobile. (WW-16.2017.1912.060)
Please help me to resolve this issue.
Thanks.
Click to expand...
Click to collapse
Warranty the phone.
Sent from my ZenFone Max Pro M1 using XDA Labs

I have that problem every time I manual upgrade the firmware. But I am also need to restart the phone like you did.

Bharadwaj Sattaru said:
Hi,
After restarting my phone, the touchscreen is not working. It's going to unresponsive. Even the power button features (Reboot, shutdown, screenshot..etc) also not working.
I am not able to unlock my mobile also. Touchscreen completely going to an unresponsive state. If we do a hard shutdown (long press on power button) then it's working. Sometimes we have to hard shutdown 2 to 3 times to get a responsive touch screen.
I have the latest firmware installed on my mobile. (WW-16.2017.1912.060)
Please help me to resolve this issue.
Thanks.
Click to expand...
Click to collapse
hey i have same problem .. all of sudden touchscreen unresponsive .. sometime few second i can touch it after i lock the screen or restart.
its already 2 day .. do u solve it? care for sharing
covid19, thinking twice go to asus center

I have been facing this issue for a long time. The only workaround I have found is pressing the the power button for 10 sec and entering the password immediately after reboot and not waiting for the screen to go off. Once the screen goes off the, touch stops responding

Tried every possible way ,but got nothing. Its been 3 days of my phones coma condition.You guys just wait for some time,your screen will be comepletely unresponsive.
The only way to solve this problem. That is 'BOYCOTT ASUS'.

Pulakesh& said:
Tried every possible way ,but got nothing. Its been 3 days of my phones coma condition.You guys just wait for some time,your screen will be comepletely unresponsive.
The only way to solve this problem. That is 'BOYCOTT ASUS'.
Click to expand...
Click to collapse
same for me too..to temporaryily solve this issue..after power on immediately touch home screen displayed and drag down notification bar..try any app on notification bar showing...if little late after on touch irresponsive...try it will workkkkk

I actually have the same problem on a broad range of custom ROMs. No ideas what's the cause =(

Related

[Q] Omnia 7 broken - will not boot

hi
my omina 7 of 1 month is broken.
A few weeks ago it wouldnt boot and gave the screen indicating
the phone needs to be plugged into the pc, it then booted ok.
Yesterday it gave the same message but by the time i got it home
the message was gone.
Now it will not boot, it simply cycles through the samsung logo, the three network logo , then back to the samsung logo.
Will be taking it back to the three shop tonight.
is there a way of hard resetting the phone using the buttons?
I have only found info on hard reset from within the OS, which obviously i now cannot get to.
has anyone else had this problem
The only similar problem i found was with a focus
was on the windowsphonesecrets website under the heading restoration error
to hard reset the focus press the power, volume & camera buttons all together. that might do it.
Have you tried taking the battery out of the phone? Heard from someone that that solved the problem...
yes tried taking the battery out
tried it without the sim
let the battery completely drain and tried again
the hard reset button combination didnt work either
just constantly cycling between the samsung and three network logos
three have now sent it off for repair ....
I have a very similar problem. My phone randomly rebooted itself but now it sticks on the Samsung Omnia 7 logo. I've tried removing the battery but nothing.
Is there a Safe Mode I can boot into?
Damn looks like I have the same problem.Was playing a game.Phone rebooted on its own, all I get is the Samsung Omnia 7 screen.
Tried a Hard Reset. I get the options pop up for about 2 seconds asking if I want to format.If I am quick enough to press the Home button nothing happens it just switches off.
Did you try to flash the ROM ?
Me?
No?
Download mode was the only mode that seemed to be recognised by my PC.If it wasn't in warranty I would maybe have tried that, but as it is in warranty I will let T-Mobile deal with it.
my repaired samsung was returned mid january
a few weeks later and the same thing has happened again...
phone froze, switched it off , now will not boot again
it is definitely the same hand set or at least the same outer casing
the bill said it had some parts replaced
I wonder what caused this issue?
I had similar problem and this is how I solved it:
Make sure your Device is switched off (remove and reinsert the battery)
1. Press and hold the Camera, Volume Down, and Power buttons simultaneously.
2. Release Power when the phone vibrates, but continue to hold down Camera and Volume Down.
3. Release Camera and Volume Down when the Format prompt is displayed on screen.
4. Press Windows key twice to confirm the hard reset.
Enjoy your phone now
add 1 to the list, mine is doing thin, formatting doesnt help, reflashing doesnt help.
unless i can find a fix, im without a phone for 15 days while tmob plays with it
any progress?
Since applying the update that Samsung release yesterday I'm having the same problem...
Format didn't work, installing 'older' firmwares (I8700BSEJK1, I8700XENJK1 and I8700DBTJK1) didn't solve any issue
Anybody with more ideas?
I've also had this issue... I think it was caused by forcing the nodo update. Now I've updated it normally using this guide
http://windowsteamblog.com/windows_...spx?utm_source=twitterfeed&utm_medium=twitter
I hope now the problem is solved.

[Q] Touchscreen Problem

Alright, so here's my problem. My touchscreen won't response to any finger movement. I could press the hardware buttons like power, volume and talk and it response to that but my problem is mainly trying to get inside my rom. I tried flashing rom via NAND and via clockwork mod and nothing helps. The G Sensor seems to work just fine because it rotates the screen when I'm inside my ROM. I could go back into MAGLDR but I don't think anything there is going to help?
Has anyone else experience anything like this and if so, what did you do to solve it?
had same problem, found a FIX
i have had same problem past couple of days. i was running darkstones SuperRAM_FroYo_V1.5 build with oz 2 cleanex rom. i know that every now and again it would be a pain to unlock the device with the agonising wait for the lock screen to show up but this time the touch screen would not work at all not recognising any movement and not dragging the unlock button across. i would have to take the battery out and restart, even some times touch screen would fail completely when in winmo too, got to a point when 3 days of working then not working and taking the battery out a million times to boot back into android to unlock the device, then touch screen died completely.
FIX- Hard reset
will reset windows mobile. all data on device will be lost.
hold down up-vol key and down-vol key, soft reset button and then power button till it displays formatting screen. follow on screen instructions.
hope this helps.
tidygrant said:
i have had same problem past couple of days. i was running darkstones SuperRAM_FroYo_V1.5 build with oz 2 cleanex rom. i know that every now and again it would be a pain to unlock the device with the agonising wait for the lock screen to show up but this time the touch screen would not work at all not recognising any movement and not dragging the unlock button across. i would have to take the battery out and restart, even some times touch screen would fail completely when in winmo too, got to a point when 3 days of working then not working and taking the battery out a million times to boot back into android to unlock the device, then touch screen died completely.
FIX- Hard reset
will reset windows mobile. all data on device will be lost.
hold down up-vol key and down-vol key, soft reset button and then power button till it displays formatting screen. follow on screen instructions.
hope this helps.
Click to expand...
Click to collapse
well i have woke up this morning to be able to unlock my device to then locking it and not being able to unlock it again!!! i had notification to say it had managed to restore 16 apps whilst i had been asleep so i am thinking there is a dodgy app out there some were
mazdarider23 said:
Alright, so here's my problem. My touchscreen won't response to any finger movement. I could press the hardware buttons like power, volume and talk and it response to that but my problem is mainly trying to get inside my rom. I tried flashing rom via NAND and via clockwork mod and nothing helps. The G Sensor seems to work just fine because it rotates the screen when I'm inside my ROM. I could go back into MAGLDR but I don't think anything there is going to help?
Has anyone else experience anything like this and if so, what did you do to solve it?
Click to expand...
Click to collapse
Sent from my PC36100 using XDA Premium App
I have this problem and have found no way to fix it, I have tried everything except possibly going to the clk loader instead of magldr. when i put the phone to sleep with the power button is when i have the issue of not being able to unlock my phone in Android. I have tried task 29, going back to original windows roms, sd and nandroid, it is a hardware issue related to the digitizer as far as I'm concerned. I love my HD2 and really need to fix or find another one. I know this doesn't help, but maybe a little more insite if nothing else
I had the same issue. With my 1st HD2 it started as an intermittent problem, then eventually completely stopped working. With my replacement it just started to happen again. I immediately flashed back to stock tmo windows and the touchscreen would work so long as I did not try and put the phone on standby or wake the phone using the end key. If the phone went to standby on its own, the touchscreen would not work either. I changed the settings so that the phone would not go into standby at all. I then learned that locking the phone from the windows menu and allowing it to go to standby that way somehow averted the touchscreen problem. After 2 days, the problem seemed to resolve itself, almost completely. If I try and wake it using the end key, the touchscreen still wont work, but every other button on wake works. Also, putting it in standby with the end key seemed to not cause the problem any longer.
I dont know if the issue varies per person, but what worked for me was going to stock windows for a couple of days, then starting over with android. I guess it depends on how far along the problem has progressed.
Look at my thread in my Sig about the Unresponsive Screen Solved. This sounds exactly as that. And there are various workaround solutions through out the post.

Help! Cannot unlock screen, touch function not working.

Has anyone of you guys encountered the same issue with your HTC HD2? Care to share the fix you did? Would this mean bye-bye to my HD2 already?
jutsstuj said:
Has anyone of you guys encountered the same issue with your HTC HD2? Care to share the fix you did? Would this mean bye-bye to my HD2 already?
Click to expand...
Click to collapse
If a clean install (task 29) doesn't help, then I guess you have no other option than sending it for reparation.
It seems like there is a limited life span on the touchscreen. Mine died in October, and I had to buy a replacement because nothing I did fixed the problem.
I had the same issue as you, but in my example touchscreen is slowly dying. For example I can't wake up the phone pressing right (red) button. So I learned that using any other button will not cause freeze of screen. I also discovered that if you gently slap your phone on hand, magically screen starts responding. Weird, but it's ‘working’ like this since 5 months so far.
I just encountered this problem with my HD2 as well. It seems that this is a fairly common issue. Apparently the digitizer for the touchscreen is located directly beneath the red power button and has a tendency to lose its connection.
For me, holding the red power button down with some force for about 5 seconds fixed the issue. Is this temporary? Perhaps, but it has worked just fine for a few days now. Try that out.
Can't Unlock the Phone..
I am having the same problem..I can't unlock the phone..No matter what android Rom I installed.I tried to removed the lock screen and the touch stopped working..But when the phone restarts and you put you pin etc,I can use the phone normally..but when it goes black and trying to turn it on again nothing works on the screen..
Though the hard buttom works..Home screen etc..but can't get the touch to work after the screen goes black!
It's not rom related
I have installed WM6.5 (Stock), Android GB, Android ICS, Android JB But the problem appears to be the same in all
when I press Red button touch doesn't work any more
I would go with digitizer theory
BUT my question is this:
is it gonna get worse? cause for now as long as i avoid Red button everything is OK :good:
and I love my HD2 but if getting worse is possible I have to get rid of it :crying:
Well i had the same problem.now my phone has been to the service centre for reparing
Sent from my LG P350 using xda premium
P.S. my HD2 got a dead touchscreen.so using this this till the HTC guys fix it
Anurag pandey said:
Well i had the same problem.now my phone has been to the service centre for reparing
Sent from my LG P350 using xda premium
P.S. my HD2 got a dead touchscreen.so using this this till the HTC guys fix it
Click to expand...
Click to collapse
Funny (or sad) thing is we don't have an official service center here
so only option is to replace it or sell it as the way it is
Try this:
Lock the screen normally, screen turns off. (Power button)
To turn it on again by pressing any other screen buttons other than the power button. (DONT USE THE POWER BUTTON TO DO THIS)
I found that if I do it this way, the screen runs normal.

OnePlus 2 not responsive after turning off the screen

Hi All,
My OPO2 becomes not responsive at all after keeping the screen off for more than 1-2 seconds.
Turning on and off the screen fast works well.
It is not really powered off because:
1. I can call to it, but there is no ring and no option to answer.
2. In order to turn it back on, I must long press the power button.
If I keep the screen on the phone works just fine for long hours.
I've tried factory reset, and even switched the stock OS with CM - and the issue reoccurred.
Happening only when unplugged.
Any ideas what else I can try?
Appreciate very much the help.
Same happened with my other Android device it would go unresponsive after I lock the screen I think it is a hardware related may be your proximity sensor is faulty check with service center.
Kons22b said:
Hi All,
My OPO2 becomes not responsive at all after keeping the screen off for more than 1-2 seconds.
Turning on and off the screen fast works well.
It is not really powered off because:
1. I can call to it, but there is no ring and no option to answer.
2. In order to turn it back on, I must long press the power button.
If I keep the screen on the phone works just fine for long hours.
I've tried factory reset, and even switched the stock OS with CM - and the issue reoccurred.
Happening only when unplugged.
Any ideas what else I can try?
Appreciate very much the help.
Click to expand...
Click to collapse
Full wipe and try reflashing stock oxygen os 3.0.2 it may solve ur problam
Solved!
Hi,
Actually I had the capacitive buttons and the home button not working at all either,
so in this case it came into my mind that they may cause this issue to happen.
I have simply disconnected them both from the motherboard and the problem solved!
Obviously, replacing them is an additional option.
Thank you everyone for the help

A strange issue.

Hello guys.My C103 has a really strange issue.If any one have any idea about thins kindly tell me with reason.so the story is
I changed my touch digitizer 4 days before as the bottom part of the touch was not working.Now the touch is working as expected.But the issue is some times (not all the time) when I restart the device the screen goes blue and the device restarts and booting successfully.(if the display was damaged then why it restarts).
Second issue.- when the device is in sleep mode some times (not all the time) the screen goes off and not waking even after pressing power switch.The only way is to keep pressing power key for more than 10 sec for reboot.if you are thing of software issue then I want to state that , I changed three softwares ie eui 17,eui 18s and now its running custom ROM(revolution pie).But issue is still the same.
So guys any idea about this??

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