Hello,
I'm trying to help a friend with her problem on Samsung A9. whenever she is playing voice messages sent to her on whatsapp over bluetooth, they play fine as long as the screen is on. the minute the screen goes off, the voice recording starts to stutter. the minute you turn the screen on and unlock the phone, it plays fine again. the problem occurs only via bluetooth & only whatsapp voice recordings. playing songs on google play music are ok when screen is off, it's only whatsapp recordings over bluetooth when the screen is off. recently the phone was updated to pie & I wonder if anyone else is experiencing this problem.
I have tried:
unpairing and repairing bluetooth
Trying another bluetooth ear piece
Clear Bluetooth cache
Reset Wifi & bluetooth settings
Remove Whatsapp & bluetooth from battery optimization & allow background activity
Turn off wifi & bluetooth scanning
No power saving enabled
Clear partition cache
In developer options tried changing AVRCP version annd codecs
reinstalling whatsapp which solves the problem for a short while & it comes back
Even tried going to Safe mode to see if it happens there as well but all 3rd party apps like whatsapp are not working there so couldn't test.
a regular recording that was sent to her via whatsapp (a phone call recording attached as a file in whatsapp) was playing just fine on bluetooth when the screen was off, it's only an issue with the built in voice recordings in whatsapp. whatsapp is updated to the latest version and the phone was upgraded to pie. would appreciate any help.
i have the same issue. Curious about a solution!
Related
Hi everyone,
First off, I'd like to start by wishing to everyone happy Holidays!
I have been literally searching all over the Internet for any information regarding the issue I am about to describe in detail and since no solutiuon was found, there's nothing left for me to do but ask for help, and hopefully get the right answer. That's why I want to be as specific and informative as I can.
The problem I am having is this; I recently purchased a new Jabra Motion bluetooth headset and decided to start using the voice dialing function on my Galaxy S4, since it works very well (when it works) and is really a breeze, especially while driving.
In short, the problem is that the S4 completely loses audio (other party hears nothing as well) after initiating a call, via voice dial commands through any bluetooth headset (I'll get to that). When that happens, the phone has no in-call audio whatsoever (with headset on or off, with speakerphone or earpiece on), no matter how many times I start or receive a call and nothing brings audio back, except a reboot from the i9505's power button menu. All other audio works, like videos, unlock sounds, ringtone, music, even the little chirp right before the other party's phone starts ringing and the hangup chirp can also be heard. The worst part is, that it occurs completely at random, it can happen on the 1st time I voice dial or the 10th time, for example. The problem has not shown itself, when initiating a call normally or picking up with a headset connected, before audio gets lost.
Before purchasing the Jabra Motion I've been using an earliest model Jawbone Icon and had never even tried the voice dialing feature on any previous phones or the S4. After encountering this problem I tried to test whether or not it would happen when using that headset, the result was yes, so it is safe to say it will happen when using any bluetooth headset, with the same randomness.
This is what both headsets launch on the phone, when attempting to voice dial:
View attachment 2474439
The phone itself is a completely stock and un-rooted 16GB Galaxy S4 i9505, running the latest available Jelly Bean 4.3, build: XXUEMJ7.
The headsets are always connected to 2 devices simultaneously (in case that might shed some light)
What I've tried so far (no difference made, at all):
- Toggled bluetooth off and on
- Tried unpairing and re-pairing both headsets on both phones, or only on i9505
- Tried factory resetting both headsets
- Tried to toggle, while in call, between speakerphone, earpiece, headset, turning off headset and all possible combinations
- Removed Jabra companion app and services app, then reinstalled, then tried without the apps installed.
- Cleared cache from both Jabra apps.
- Cleared cache from system apps such as dialer, bluetooth and Google Search.
- Contacted support of both Samsung and Jabra (huge waste of time)
Sorry for the very long post, but I want to be clear and comprehensive as possible. Any help would be highly appreciated.
Please no factory reset suggestions, I am aware of that possibility, but do not want to go through all the trouble to set up tons of apps and stuff again.
Thanks in advance to anyone willing to help!
Anyone?
Please?
Randomly when I make calls or receive calls I have no sound. I can't hear them and they can't hear me. Rebooting the phone will fix the issue for a short while. I have been able to reproduce this by connecting to my cars blue tooth and making a call. The 1st call works however all calls after the first call I have no sound again. When the phone in the no sound state (Phone Call) Bluetooth media still works just no sound while in a call. The speakers work because I can play music and the mic still works because I can still record sound. This issue seams to be related to the phone app its self???
My phone is a Samsung S4 (AT&T) with Android 4.4.2 (Rooted via Towelroot) with SuperSU by chain-fire installed.
Here is some of the trouble shooting I have already done.
1. Factory Rest the Phone via Stock Recovery (Still can reproduce the issue)
2. Played around with various settings i.e. Google Now Bluetooth options. Un-paired all Bluetooth devices and then re-paired one to try (Still having same issue)
3. Cleaned out all app cache (Still having same issue)
4. Re-installed pre-installed apps that I removed once rooted.
Long story short, this one has be baffled. The only thing that fixes the issue is re-starting the phone.
Thanks in advance for any assistance
AG007
Same Problem Here, I may have figured it out:
After I rooted I used some apps to auto kill some running, supposedly non-essential apps. This caused my phone call problems, same exact issue as you're having. A reboot fixed it for me as well. I will let you know if it happens again without closing any apps.......
Hi,
My Safestrap rooted phone started having call audio problems soon or immediately after upgrading from 4.4.2 to 4.4.4 (I337UCUFNJ4 ATT stock rooted ROM). I also installed Wanam Xposed and DroidWall and a few other utilities at the time. I since disabled Wanam Xposed in the framework. I finally figured out how to duplicate the problem reliably:
1. Reboot phone to start from known state. NOTE: failure even happens in Safe Mode!
2. Connect to bluetooth car stereo or Motorola earpiece (Media and Phone)
3. Make a call and everything works normally. Hang up.
4. Make or receive a second call. There is no audio in either direction. However, if I press a number key, I can hear a beep over the bluetooth and the other end hears a tone.
• I have not been able to find any way to get the Phone audio to start working again without rebooting. (ex: I turn bluetooth off and there is still no Phone audio.)
• Turning cellular radio off/on doesn't bring audio back.
• Media audio apps like Music player continue to work.
• It appears I can make calls all day long without bluetooth.
• "OK Google" detection often quits working, but in my short test above it seems to keep working even though Phone audio is not. I'm not 100% sure this is related.
Anybody know what's going on or have debugging suggestions?
Nevermind for now
I bricked my phone trying to restore a Safestrap backup, so for now I've reverted back to 4.4.2. My battery life was horrible in 4.4.4 anyway.
I had the same problem. Go to Google app , menu, settings, voice, ok google detection, turn off from any screen.
Hi had s7 for a week now had a few problems with hangouts message notification not appearing have had start using messager app instead. Tune in radio app stopping 10mins after screen goes to sleep. But main problem is with Bluetooth constantly disconnecting and reconnecting every few second not usable, considering going back to using nexus 5
There is a system app/setting called "Clear Background App", have you tried adding the Tune in radio app as a white listed app ?
I use the bluetooth on my car audio & its been working quite nice..
Thanks for help,
added tune in to white list and now working with screen off, added hangouts as well hopefully notifications will come through now. Deleted Bluetooth setting on phone and car and turned off battery optimization for Bluetooth seems OK for now.
It isn't even turning on! The quick settings icon just flashes without anything happening and if you try it in the Bluetooth settings page, it doesn't turn on at all.
Anyone else have this issue?
I have trouble because the switch audio notification but apart from having to make a call before media will play the settings work fine.