I've had this Nokia 6.1 Plus since release and its getting more and more annoying, so reaching out in the hope that theres a fix.
What seems to happen is after a while, Chrome will start freezing up when browsing. The page will lock up and it wont respond to any inputs, then after 5, 10, 15 seconds it will wake up and come back to life. Then a few seconds later an OS level popup appears saying Chrome isnt responding and do i want to end task or wait.
It seems to start doing it more and more often and eventually it becomes almost unusable.
The fix at that point is to open the app settings, goto storage and hit clear cache. Cache incidentally is always just shy of 1GB. Then things get even weirder. Hitting clear cache basically causes the phone to lock up completely. It takes about 20mins in this frozen state and it will eventually reboot, and once its rebooted the cache for chrome shows up as empty, and everything works nicely again. If you try to use the phone while its "stuck" it sometimes reboots earlier, but then you find the cache isnt empty and you need to repeat the process. I've found just clicking clear cache and then leaving it alone the best way to fix it.
It feels almost as though its a storage issue. It "feels" like an old PC with a dodgy hard drive. At a guess i would say the cache probably has a 1GB limit, and the hanging is caused by the browser clearing some of the old cached items to make way for new ones, but for whatever reason that IO is taking a long time to complete.
Any ideas? I bought this phone as a bit of a compromise, the specs look decent on paper, it has a decent sized screen that fills the whole body (and i dont mind the notch) and it runs Android One, all of which were features i really wanted. However it doesnt support the correct 4G bands for my area (Vodafone UK) and doesnt have NFC, which is really quite annoying as i found android pay becoming more and more useful. Along with these freezeups its getting to the point i am going to start looking for something else.
Thanks
I haven't experienced any such issues myself, but in this recent reddit thread one of the commenters seems to think that there may be an issue with app caching on the latest update.
https://www.reddit.com/r/Nokia/comments/c1aeay/61_phone_lags_after_clearing_app_cache/
Certainly been happening for a lot longer with mine, at least 6 months.
Well, I'm sure you've heard this already, but have you tried a factory reset? I can't really think of anything else to try other than that or completely reflashing the stock rom.
Related
I've had my Galaxy Tab (Verizon edition) now for under a week. Naturally, that means I've been installing apps on it every day.
Last night an issue cropped up that turns out to be a deeper problem than I thought.
To start, I'd randomly see a force close for the built-in Google Maps app. Force closes aren't necessarily unusual, but this was force closing every 10 seconds or so. And it wasn't running. No sign of it in any of the task manager or application manager or running services areas. Yet, it was crashing.
(Don't worry, the fun doesn't end there.)
So, I suspected the last couple of apps I installed and uninstalled them (more on this later). The problem didn't go away. Around this time, other apps started crashing randomly -- often without a force close (much more like how iOS apps crash -- a return to the home screen).
The crashing always coincides with a single short vibrate then a triple-vibrate about 5 seconds later when the app closes or the force close dialog comes up. This happens in nearly any app -- from the home screen (less common) to the Browser, maps, settings, gmail, 3rd party apps, etc.
But wait, there's more...
I wasn't observant enough the first time to notice that the suspected apps were never uninstalled. Now no app will actually install. When I perform the uninstall, everything seems fine. Until I reboot. Then the app is back, fully functional.
None of the apps are installed to the SD card. The device is not rooted. The device claims just over a gigabyte of internal memory free, and slightly under half the SD card free.
Anyone see any of this behavior? I'm hoping to avoid doing a factory reset -- while also unsure that it would even do anything if something else is wrong. And the two issues (crashing and uninstalls-not-sticky) aren't necessarily related.
This isn't my first Android device, either... I haven't seen this or anything like it on the G1, N1, Droid, Evo, Archos, or any other device, for that matter.
Thoughts? Ideas? Musings? Questions?
[Update: Device was replaced. If it wasn't a hardware problem, it was still good enough to prompt the retailer to replace it. They easily accepted, "The factory reset doesn't work." as a reason.)
Sounds to me like there is something wrong with the internal memory chip. I would return the device within the DOA warranty if I were you.
Seems that it probably is a hardware issue.
I tried a factory reset (which appears to be a very convenient way to boot in to recovery mode, BTW) and it was only able to delete a portion of data. All of the apps are still there, all the data, etc. (The SD card aside, the factory wipe doesn't touch that.)
So, back it goes for exchange!
I just started having the same problem today and I have not installed any new apps although I did update date my existing apps a few days ago. My phone is rooted but by your discription that's not the cause.
I did reset my phone and I formated my SD memory. I also use a code that I found to reset the phone to factory and reset everything. Non of this has solved the problem.
I'm still trying and I'll let you know it I have any positive results.
I'm on a Galaxy S Vibrant with 2.2 Firmware, Froyo and a 2.6.32.9 kernel
I would like to start this out by saying that I have had my Bravo since January 16, and have loved every minute of it. This has been my first Android (Came over from my iPhone 3G). I was extremely excited to finally get the upgrade to 2.2, even though I decided to wait to officially download it OTA.
Since I got my phone, I had no more than three to five apps force close on my using the stock launcher. I rarely noticed much of any lag while working with my phone, and I never once had any issues with the phone rebooting itself on me.
Since I updated my phone on Saturday I've been plagued with all of these issues. Immediately after updating, I noticed my phone was running very hot, and my battery drained to 50% within an hour or two without me even running anything stressful on it. I restarted it twice and since then I haven't noticed any significant issues with my battery, or the phone seeming to run it's processor excessively.
But, I have constant lag, making tasks that were extremely quick and easy before the weekend be significantly more difficult and frustrating. Today I've even noticed that the lag is so bad that I am not even able to use Swype because the phone takes so long to register any touch's it doesn't register anything other than the first and last letter I swyped across. In addition, my phone has rebooted itself 3 times within the last three days I've been using it, an issue that has not happened once in the three months before this weekend.
I will regularly be trying to do things on my phone and it will lag, causing the phone to freeze for 20-30 seconds at a time, and then trying to perform every touch it received in those 20-30 seconds in a scant second after it recovers.
I have noticed some issues not regarding lag, but sometimes it has been difficult for my phone to initiate calls. I have tried to call my wife, and it took 5 times before the call would finally go through, it was immediately ending the call right after I pressed the call button.
I love my phone and the capabilities of the Android system. Until now I haven't had any problems at all with it. Can you help me try to figure out what's happening, and if there are any ways to fix my phone? I haven't gotten around to rooting my phone since I've gotten it, but have been planning on it.
roadkizzle said:
I would like to start this out by saying that I have had my Bravo since January 16, and have loved every minute of it. This has been my first Android (Came over from my iPhone 3G). I was extremely excited to finally get the upgrade to 2.2, even though I decided to wait to officially download it OTA.
Since I got my phone, I had no more than three to five apps force close on my using the stock launcher. I rarely noticed much of any lag while working with my phone, and I never once had any issues with the phone rebooting itself on me.
Since I updated my phone on Saturday I've been plagued with all of these issues. Immediately after updating, I noticed my phone was running very hot, and my battery drained to 50% within an hour or two without me even running anything stressful on it. I restarted it twice and since then I haven't noticed any significant issues with my battery, or the phone seeming to run it's processor excessively.
But, I have constant lag, making tasks that were extremely quick and easy before the weekend be significantly more difficult and frustrating. Today I've even noticed that the lag is so bad that I am not even able to use Swype because the phone takes so long to register any touch's it doesn't register anything other than the first and last letter I swyped across. In addition, my phone has rebooted itself 3 times within the last three days I've been using it, an issue that has not happened once in the three months before this weekend.
I will regularly be trying to do things on my phone and it will lag, causing the phone to freeze for 20-30 seconds at a time, and then trying to perform every touch it received in those 20-30 seconds in a scant second after it recovers.
I have noticed some issues not regarding lag, but sometimes it has been difficult for my phone to initiate calls. I have tried to call my wife, and it took 5 times before the call would finally go through, it was immediately ending the call right after I pressed the call button.
I love my phone and the capabilities of the Android system. Until now I haven't had any problems at all with it. Can you help me try to figure out what's happening, and if there are any ways to fix my phone? I haven't gotten around to rooting my phone since I've gotten it, but have been planning on it.
Click to expand...
Click to collapse
Something probably is messed up in the upgrade process.
Simple solution, flash the 2.2 sbf and you should be good.
roadkizzle, Something doesn't sound right at all with your update. I would try to remove the battery for a minute and reboot. If you still have issues I would try a factory data reset. If that doesn't cure your ills then flashing the 2.2sbf as bandroidx suggested may be in order.
Alright, I flashed the SBF file to the phone through RSDLite, and from what I can see it went through correctly. My only question now is do you think I'll need to try to re-install the full update? Or is that similar to what I did?
roadkizzle said:
Alright, I flashed the SBF file to the phone through RSDLite, and from what I can see it went through correctly. My only question now is do you think I'll need to try to re-install the full update? Or is that similar to what I did?
Click to expand...
Click to collapse
flashing the sbf already updated your phone to 2.2. You don't need to do anything else
I hope reflashing did the trick for you. That experience sounds nasty...
Sent from my MB520 using XDA App
Well, after a couple of hours of playing with my phone it's seeming better. I have been playing a few games of Worms, and my normal surfing the internet and so far I haven't noticed any real lag. The test will be my day through tomorrow.
I was just really confused because I was following the instructions from the Flashing SPRecovery SBF to a Motorola Droid youtube video, and his SBF file really seemed to only change the recovery screen. It looked like he still had to go through the actual update.zip process to make the actual updates to his phone.
Alright it's official, flashing the sbf did not fix the lag issues. My phone hasn't had a critical malfunction and reboot itself yet today, but the lag is unbearable.
roadkizzle, It sounds like you are still having issues. If you look at the system version in "about phone" in settings menu does it say version 37.4.0.MB520??
Yes, it says Version.37.4.0.MB520.ATT.en.US
roadkizzle said:
Alright it's official, flashing the sbf did not fix the lag issues. My phone hasn't had a critical malfunction and reboot itself yet today, but the lag is unbearable.
Click to expand...
Click to collapse
what apps do you have installed?
look in task master and get rid of any auto-ends and reboot and see if that makes a difference
Well, immediately after removing the AT&T apps from the auto-end list and rebooting, I thought I noticed some lag initially, but I've let it run for a few days now doing everything I was before and I've not been having any of those issues recently.
I'm not sure what it was. I wasn't very aggressive adding apps to my auto-end list, really just Maps and the AT&T apps. I added maps after a while because when I would use it once it would stay open and I'd notice later on that it would have been a major consumer of my battery, and I couldn't figure out how to close it fully.
Glad to hear things are going better. I had some issues totally unrelated to the apps I had in auto-end but pulling all of them off of auto-end got rid of the issues. Froyo is supposed to minimise the need for having to add apps to auto-end in task manager. Regards
(SIA for the long post)
roadkizzle - my situation sounds very similar to yours and I wanted see if you are also seeing a couple of other symptoms I've seen beyond what you have indicated. This has been an issue from early on for me. At first it seemed to be associated to when the battery was low, but it is now ever increasingly interrupting my use of the phone. I was hoping 2.2 might resolve some of this, but it hasn't.
Background: Purchased/activated phone early Jan 2011; recently upgraded to the 2.2 sys and used the official channels; all apps I've added are lightweight stuff (ex: notepad-type stuff, weather widget) and I have pushed most unused stuff to the auto-end list.
Similar symptoms: I see the same power drain and high CPU usage when using maps/navigator (really evident on a recent trip). Still monitoring if some of that can be attributed to use of the GPS.
I'm getting a similar lag though I wish it was only for the short period you are seeing. I've only rarely been able to just put the phone down and have it responsive when I get back to it. Maps/Navigator were especially susceptible to this problem, and it seemed consistent with the 90%+ CPU usage often seen when they are running.
I don't use swipe, but the keypad is most often what is being used when the lag kicks in... the entire phone just goes completely unresponsive, including any and all other input such as the hardware home/back keys, etc.
In addition: Better than half the time that the qwerty touchpad becomes unresponsive, I see sporadically entered random keystrokes to my messages... everything from initiating the voice input to entering several dozen spaces or just simple random characters. This happens at a random, often changing rate and I see the keys lighting up and the haptic responses happen as if I were touching the keys, but they are not from any delay in the input. Once ruling out an exorcism, this has started me thinking I might have a hardware issue with the touchpad. The phone has not been dropped or roughed up in any way, so if it is HDWR, it's a manuf issue.
Luckily.... in 99% of the cases where this happens, using the HDWR power button to cycle the screen through a sleep and back resolves the issue. Not a big deal unless you have to do it 3 times to send one text/mail. This has me constantly thinking about items on the auto-end list but I have not unearthed anything to support that.
The other 1% of the time I have had to reboot the phone, but in those cases I can't rule out 'user issues' due to just pure frustration. Task Manager has become my most freq used app, but often I see everything at 0% CPU and/or not running.
I'm wondering if any of these additional symptoms sound familiar...
thx.
humanque said:
(SIA for the long post)
roadkizzle - my situation sounds very similar to yours and I wanted see if you are also seeing a couple of other symptoms I've seen beyond what you have indicated. This has been an issue from early on for me. At first it seemed to be associated to when the battery was low, but it is now ever increasingly interrupting my use of the phone. I was hoping 2.2 might resolve some of this, but it hasn't.
Background: Purchased/activated phone early Jan 2011; recently upgraded to the 2.2 sys and used the official channels; all apps I've added are lightweight stuff (ex: notepad-type stuff, weather widget) and I have pushed most unused stuff to the auto-end list.
Similar symptoms: I see the same power drain and high CPU usage when using maps/navigator (really evident on a recent trip). Still monitoring if some of that can be attributed to use of the GPS.
I'm getting a similar lag though I wish it was only for the short period you are seeing. I've only rarely been able to just put the phone down and have it responsive when I get back to it. Maps/Navigator were especially susceptible to this problem, and it seemed consistent with the 90%+ CPU usage often seen when they are running.
I don't use swipe, but the keypad is most often what is being used when the lag kicks in... the entire phone just goes completely unresponsive, including any and all other input such as the hardware home/back keys, etc.
In addition: Better than half the time that the qwerty touchpad becomes unresponsive, I see sporadically entered random keystrokes to my messages... everything from initiating the voice input to entering several dozen spaces or just simple random characters. This happens at a random, often changing rate and I see the keys lighting up and the haptic responses happen as if I were touching the keys, but they are not from any delay in the input. Once ruling out an exorcism, this has started me thinking I might have a hardware issue with the touchpad. The phone has not been dropped or roughed up in any way, so if it is HDWR, it's a manuf issue.
Luckily.... in 99% of the cases where this happens, using the HDWR power button to cycle the screen through a sleep and back resolves the issue. Not a big deal unless you have to do it 3 times to send one text/mail. This has me constantly thinking about items on the auto-end list but I have not unearthed anything to support that.
The other 1% of the time I have had to reboot the phone, but in those cases I can't rule out 'user issues' due to just pure frustration. Task Manager has become my most freq used app, but often I see everything at 0% CPU and/or not running.
I'm wondering if any of these additional symptoms sound familiar...
thx.
Click to expand...
Click to collapse
Try taking things off of the auto-end list. You shouldn't need the task killer because android manages apps on its own (it's supposed to manage apps better in froyo than in 2.1)
I've also had lag, especially when opening maps (the first time I open maps it often force closes).
Can anyone get the "lock pattern" screen without the slide to unlock? It seems like a common "Motorola 2.2" issue, but I can't figure out if it gets resolved through an update or not
kyngnothing said:
I've also had lag, especially when opening maps (the first time I open maps it often force closes).
Can anyone get the "lock pattern" screen without the slide to unlock? It seems like a common "Motorola 2.2" issue, but I can't figure out if it gets resolved through an update or not
Click to expand...
Click to collapse
it can be fixed through the settings.db in the com.android.providers.settings, but i dont remember what to edit inside.
or you can download No Lock from the Market
https://market.android.com/details?id=org.jraf.android.nolock
jorgonv said:
it can be fixed through the settings.db in the com.android.providers.settings, but i dont remember what to edit inside.
or you can download No Lock from the Market
Click to expand...
Click to collapse
NoLlock just seems to turn the lock screen on and off altogether?
I can get the screen lock on and off, I just can't get the pattern lock without the side-to-side swipe lock at the same time
This is messing with
PS . If you can't get your screen to stop locking all the time with froyo 2.2.1dissable it in the same location ID # 61 screen_lock set to 0. ),
Click to expand...
Click to collapse
and the settings menus.
There are several other seemingly lock-related database settings, but I'm worried about locking myself out
kyngnothing said:
NoLlock just seems to turn the lock screen on and off altogether?
I can get the screen lock on and off, I just can't get the pattern lock without the side-to-side swipe lock at the same time
This is messing with
and the settings menus.
There are several other seemingly lock-related database settings, but I'm worried about locking myself out
Click to expand...
Click to collapse
You can always sbf if you get locked out. your data will also be kept
Had my Verizon 7.7 i815 since 4-30 and love it except for one issue - it reboots at least
once a day usually when its connected to the charger.
I need help figuring out if this is a hardware issue so I can just exchange it or if is
software/other issue that I can resolve myself.
When it reboots it goes to a black screen with a single white dot in the center.
It is playing the reboot jingle when this happens.
Sometimes it will bootloop and I have to press the power button for a few seconds to
reset the tab.
Honeybar is installed and AdwLauncherEx is the launcher.
I have tried booting to stock recovery and clearing the cache and did a factory reset - didnt help.
The tab is rooted.
I also removed the Sandisk 16gb microsdhc card after a reboot at 5 am because I had read about users who were having issues with their tabs until removing or switching out their sd cards. The tab went without rebooting after that for 19 hours until I installed
Hidebar. After installing hidebar the tab rebooted twice within a minute so these two instances may be because of that app. I uninstalled it after that and went back to
Honeybar.
I have only experiened a white dot reboot when trying to swap the phone.apk (it was a never ending reboot). I otherwise haven't had it reboot on me. I don't use any bar hiding apps.
Sent from my SCH-I815 using xda premium
Just to be clear my tab was having the reboot issue long before
I installed hidebar - I only installed hidebar tonight and have
owned the tab for a week.
I am however able to cause the reboot consistently with hidebar.
Well the reboots started again after almost an entire weekend reboot free.
Going to exchange it at Verizon for another 7.7 tonight.
Good luck! hopefully the new one is error free.
I've had the same issue with mine, also a vz 7.7.
It was happening in a loop the other day and I managed to capture a video of the entire sequence.
I don't actually think this is a reboot but instead seems to be more of a screen and radio lockup.
I get the little dot in the middle of the screen. After 20 seconds or so the tab goes back to the lock screen. Once unlocked it has to re-connect to either Verizon or Wifi.
I tried disabling the wifi and 3g/4g networks and this seemed to improve the situation but yesterday I was able to get it to do the same thing with the radio's disabled so probably not chip related.
I'm still within my return window I think. Seriously considering returning the thing mainly due to this problem and the lack of ICS.
Had a GT8.9 previously and even though the screen isn't quite as nice it was a pretty great tab and cost half as much *and* can access the awesome AOKP ICS rom.
--tr
Yep, development for this tab is non-existent at the moment.
I'm stickin' it out tho and hoping for CM9 sooner or later.
Same here. I can't find a pattern to what triggers it. The first time i was installing a bunch of apps from my computer via Google Play (not tethered to PC). I pull my microsd and sim and it continues for several cycles. Did a bunch of the stuff you did also w/ clearing the cache and actually the first time i couldn't get it out of the loop (it would actually get into the desktop where it looks like it would be ok, then suddenly screen w/ the white dot in the middle and looping again). Never got close to depleting the built-in storage, so that's not the factor.
Sometimes I can get it to stop by turning it off by holding power down and turning it back on again. It doesn't happen a lot, but it's freakin annoying when it starts.
I don't have honeybar, but am running ADW.
Wow, good to know others who are going through the same issue...I thought I was the only one! I still have the reboot loop issue even after performing a hard reset. For me, the reboot loop only occurs when I'm on a cellular connection. If I'm on wifi or on airplane mode, it doesn't happen. I'm well past the exchange/return policy so this is extremely irritating.
Personally, the most frustrating thing is that my tab will be fully charged at the start of my day, then in my bag for the morning while I'm at work and then, when I take it out to use it, the battery is completely drained because of the reboot loop!!!
I'm hoping an update (ICS?) will fix the issue but I'm not holding my breath for it...
Same issue here. I am rooted, and originally thought the reboot was from Gesture Control app (awesome app!) when hiding navi bar. But after reading this thread, I'm not so sure.
I've only had the reboot loop once, here is my setup when it happened....
-had just unplugged from charger after full charge
-Mobile data was off, Wifi was set to sleep....never when plugged in..
-The device kept rebooting, so I powered off, went into recovery, wiped cache. I also turned off Gesture Control app functions (not sure if this was necessary however). This seemed to stop the reboot loop.
Would be nice if we could keep gathering info on the conditions that cause this, and potentially find a solution. It sucks having a dead tablet because of this issue.
My 7.7 does the same thing. I don't use the tab constantly, but I do notice the reboot on a fairly regular basis. Same symptoms as everyone above, except for me it doesn't go into a loop, it just reboots once with the white dot and then comes back fairly quickly, so not really a full reboot. I don't see the Verizon & Samsung splash screens, just the white dot then the login screen.
Mine is not rooted, has the stock ROM, and does not have any UI enhancing apps or mods. It's pretty much stock other than having applications installed, and nothing that really runs in the background because I have Advanced Task Killer kill auto kill every 30 minutes.
Not that big of an issue for me right now, but would definitely like to see it resolved.
gawd! It doesn't happen a lot, but when it does it's friggin annoying. Yes, it's the white dot and doesn't show the full bootup splash, kinda just goes to the desktop again seems ok for a minute and then boom- black screen w/ dot in the middle and it starts over again.
This last bout was pretty bad and it didn't respond to shutting it completely down by holding the power button and letting it boot again, which has sometimes fixed this in the past when it's looping like this.
Can't tell what is causing it, at first i thought maybe a live wallpaper, the 64GB sandisk microsd card, or a faulty sim (sometimes my tablet says SIM not inserted, even if it is). I tried changing all of those but it still happens. I haven't found a pattern of usage or other type of trigger to make it do this though.
I've only ever experienced this when I tried adding in the mms and dialer app from the GSM 7.7. Otherwise my tab has been rock solid.
Sent from my SCH-I815 using xda premium
Hey guys, as the title says, the phones been acting slow, I think it started with the last big update it had, and apps will lock up, it will just behave so slow, I have to hit the power button multiple times and MAYBE it'll turn on, other times it's fine. then apps wise, same thing, they lock up or become slow, hit back, nothing happens or hit the square box to jump to another app, maybe after a few seconds it'll respond. If I use spotify it sometimes takes for ever to load up, then it may take for ever to play a song or change a song.
Now when that came to be I figure'd ok, I never did a factory reset yet (after a few major updates) so it was time to. I tried that, I never re-installed all the extra apps, just started fresh and added my usual ones, even before getting apps on it was being slow. Then I thought well lets re-flash the os. so I did that, and again no change. I sometimes bang my head against the wall lately. It's a S7, Supposed to be a super fast phone, Sure over time it slows down due to accumulating stuff, but even with a fresh installation of android? wth!.
Again sometimes its OK and other times not. Is there an app to monitor what may be pulling cpu/memory that could be bogging it down? Kinda like on the pc you will check out task manager to see what's going on if your pc becomes slow.
Hi folks,
I let my phone (6T, international version, completely stock never rooted), update to Android 11 this morning.
One thing is bugging me so far: at random times, I'll get brief flashes of some other window popping up momentarily (too fast for me to see what it is), and then it goes away. But it throws games into pause mode and takes me out of the flow.
What's causing this and how do I turn it off?
Welll this is not a normal behavior, so noone know why and how. Seems android 11 is not yet stable for us. I rolled back to android 10 on my 6T mclaren
Progress update: this problem seems to have resolved itself. I think it may have had to do with each app gradually settling in. A few reboots and some hours later the phone seems stable, though I'm having a few smaller issues like my phone icon left my home screen, I've now got TWO "Contacts" apps, and other minor stuff.
More update... the popups are back. I think they happen frequently after a reboot then settle down over time. I will keep an eye on it and report back anything I find in case it helps others.
Partial solution: I filmed what was going on in slow motion and despite my hand being in the way I saw the popup said "Gallery kee" presumably "Gallery Keeps Closing" or something like that. I don't use the Gallery app so I disabled it in Settings\Apps. Let's see if the problem keeps up. Maybe other apps are also contributing, and I'll have to address them one by one.
After a full day and another reboot for unrelated reasons, I can confirm that disabling the Gallery app fixed the problem. Not a single popup since I disabled it. Since I never use Gallery, only Google Photos, for me it's no loss. Probably a cache wipe would have sufficed as well. I did a a full cache wipe today to address a Gmail issue, and at some point I'll re-enable Gallery and see if the problem recurs despite the cache wipe.