Hey people
my mini USB became dislodged a while back, I pursued the problem - I was sworn at, I was lied to, I was made to go through useless paperwork their website chat programs are down most of the time and even when u do connect u have to endure a person who cant even grasp the basics of English.
I don’t like it when innocent people get hurt by corporate greed, They are still trying the same tune with everyone all over the world, Despite in my case when they replaced it. If they recognise it in one case they should recognise all cases!
Attached is a receipt with the fault, the replacement under warranty, my old imei and my new imei. It even has my personal information so hopefully should stand up in most courts around the world if need be.
I hope this helps
btw- I gave this a new topic status so it would turn up in most topic searches easily.
I promised myself show how Samsung treats its and how they assume responsibilities.
More here:
Samsung Galaxy S I9000 blog
Samsung Galaxy S I9000 Facebook Page
The main ideea is that i am a lucky owner of a phone that comes from a batch that was released on the market with manufacturing errors.
Other owner with same problem found out:
Finally they(samsung) informed us that the display needs to be replaced. This means the front panel in totality will be replaced. I hope to get it back in a couple
of days. The way they were handling the phone i am worried if i will get it back in acceptable condition. It has been a really traumatic experience. They informed me it was a manufacturing defect and there seems to be a batch which might have this issue.
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Click to collapse
After x time the displays of these phones coming from that batch lose color depth and increase brightness, the overall image quality being shattered to pieces.
To be shure my phone had this particular problem, i tried everything from the software point of view that could be done : changed to stock android, tried different custom roms, even the ones with voodoo color fixes, factory reset (of course) but nothing.
I was shure then i had that problem as the owner above and i brought it to service (i just bought the phone in november 2010). I did not know i had to put the original android from samsung, so i got a phone call the next day from samsung service, being told that i voided my warranty and i should pay 350 dolars to fix it.
I understand that rules are rules and that it says that if you use other than original samsung software you void the warranty, but they know, and i know that this is a production fault having NOTHING to do with the software .
The main ideea is the phone comes from a batch with manufacturing defects and they SHOULD asume responsability.
Don`t get me wrong, i loved this phone and Android, but the way samsung deals with this problem is outrageous and i must "be heard" .
I hope your phones do not come from that batch.
Thank you & happy flasing,
Dan Gheorghe
bbluee:
You wrote that You have master degree in computer science
BUT IT DOESN'T PROVE ANYTHING...
were were you living last years?
you were smart enough to flash new firmware but you failed with ensuring your own security and comfort as a common customer, poor you
I can bet that almost everybody on xda do know that before sending broken device (ANY device!!!) to ANY service the most secure way is to ensure it has system and enhancements oficially supported by manufacturer.
Greetings!
V.
voriax said:
bbluee:
You wrote that You have master degree in computer science
BUT IT DOESN'T PROVE ANYTHING...
were were you living last years?
you were smart enough to flash new firmware but you failed with ensuring your own security and comfort as a common customer, poor you
I can bet that almost everybody on xda do know that before sending broken device (ANY device!!!) to ANY service the most secure way is to ensure it has system and enhancements oficially supported by manufacturer.
Greetings!
V.
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Click to collapse
I know i did not have the "best" approach, and if any other given problem they could be right.
I did not want to brag with the degree, only to point out that i know i didn`t do anything to get the phone to have that display problem, and the fact that i know that the software in this case HAS NOTHING to do with the fact this product comes from a batch with manufacturing defects.
I know that here on xda, are people with far more android and phones knowledge than i have.
And you just gave up? This post looks like garbage to me.
"It is like i buy a laptop with windows 7 and i have a hardware problem , take it into service with a linux operating system and they say the warranty was voided." is NOTHING like modifying phone firmware. Samsung doesn't provide you with the tools to flash 3rd party firmware to your phone - if you used ODIN, you used STOLEN Samsung software.
Masters degree in computer science - lol, read the book, "overschooled but undereducated." When sending back a product for warranty service, you re-install all stock firmware; that's pretty basic knowledge.
Sounds like you're bad mouthing Samsung for something that is your fault. Personally, I wouldn't have taken it sitting down; they definitely should fix it, and making a stupid blog post to spout non-sense is just silly - demand they fix it, and know your rights under the law before you do.
phzi said:
And you just gave up? This post looks like garbage to me.
"It is like i buy a laptop with windows 7 and i have a hardware problem , take it into service with a linux operating system and they say the warranty was voided." is NOTHING like modifying phone firmware. Samsung doesn't provide you with the tools to flash 3rd party firmware to your phone - if you used ODIN, you used STOLEN Samsung software.
Masters degree in computer science - lol, read the book, "overschooled but undereducated." When sending back a product for warranty service, you re-install all stock firmware; that's pretty basic knowledge.
Sounds like you're bad mouthing Samsung for something that is your fault. Personally, I wouldn't have taken it sitting down; they definitely should fix it, and making a stupid blog post to spout non-sense is just silly - demand they fix it, and know your rights under the law before you do.
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Click to collapse
Ok, ok... Stop throwing rocks men ) . I said i know i have mistaken in not flashing the phone with the original firmware. Again i did not want to sound cocky in the first post.
Please excuse me if i did.
I just wanted to say i know that what i did, had nothing to do with the display problem.
Was it my fault i bought a product from a batch with manufacturing defects?
Thank you for your feedback.
A number of posters either dispute or are no sure of the warranty position regarding rooting in particular .
Fact one the phone provider who is usually responsible for the first twelve months warranty can most certainly reject warranty for non original firmware or rooting .In the UK i have checked the position with O2 and Vodaphone who say they will reject under terms of their warranty .
SAMSUNG own warranty which is also usually paid in the first twelve months to the seller/repairer .
Basically say exactly the same rooting or custom rom voids warranty .
The letter on Samfirmware for starters if you don't believe .
http://www.samfirmware.com/apps/blo...cs-?&fw_comments_page=2&fw_comments_order=ASC
Extract from other sources .
ROOTING:
• Corporate recently added an additional reason for an Android handset to be considered as Out-Of-Warranty.
• Android handsets that have been subject to “rooting”, “jailbreaking” or “hacking” are no longer covered under warranty and may be grounds for termination or modification of service.
• Rooting is a process that modifies a handsets software allowing access to services not supported or tested by the Carrier or OEM.
• While there are more applications out there that allow subscribers to gain root access, a specific example seen on a Samsung Galaxy Indulge is shown below.
• If you see this application on the handset, please explain that the handset is out of warranty and be certain to access the customer’s account and add a memo that the handset has been rooted.
The picture they posted of is super user and some other ones.
another source
The reason I'm posting this now is because Samsung have only this week implemented a system for Service Centres to check if the handset has been rooted.
Point is its very easy in most cases to unroot and flash a stock firmware .
Some service guys may well turn a blind eye to rooting others may not .No good saying some guy on XDA said it was ok .
User choice but i have seen enough to convince me 100% ROOT = VOID WARRANTY .
jje
I thought this was common knowledge anyway?
Coedy said:
I thought this was common knowledge anyway?
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Yes but its recently been disputed by some so i just pulled out my notes .
jje
^ Some people just don't get it however and seem to think they're still entitled, even if they returned it to stock and reset the counter, etc...
Individual cases may vary, maybe you'll get a "mod friendly" warranty facility, but I wouldn't feel bad for someone who gets denied warranty in the least. If someone can't afford to replace their phone out of pocket, they shouldn't be modding it.
True, i already expect that I'll void the warranty once i root my phone.. it's the point of no return..
I keep a safe distance on messing up my phone, make sure i don't get too far and ended up with a dummy display phone..
Sent from The Center of The Earth
mudferret said:
If someone can't afford to replace their phone out of pocket, they shouldn't be modding it.
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Exactly. I would hope everyone would understand the risk before doing something like this.
How can they detect the phone was rooted when I reseted the custom fw count and flashed a stock rom ?
There will be no super user app or the like... Furthermore unlike i.e. SE Xperia phones the bootloader of the S2 isn't locked. Unlocking the bootloader of these phones is indeed a one way street. I don't see how this should apply for the S2?
This should be stickied with a tagline along the lines of:-
"Thinking of flashing a custom rom or kernel ? Consider this..."
I'm with Bell and I had a Rooted Atrix with cyanogenmod 7 beta 3 (back in the days..) and I had screens problems, I gave my phone to Bell and they send it to Motorola and it works flawlessly but they put me back on their motoscrap...
I'm sure Samsung will do the same thing
But thanks you anyways
harise100 said:
How can they detect the phone was rooted when I reseted the custom fw count and flashed a stock rom ?
There will be no super user app or the like... Furthermore unlike i.e. SE Xperia phones the bootloader of the S2 isn't locked. Unlocking the bootloader of these phones is indeed a one way street. I don't see how this should apply for the S2?
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Think of it like a PC. Just because you format the harddrive doesn't mean the info is gone.
Bam !
Beautifully put Zelendel Rooting/flashing (like throwing rocks) is all fun & games until someone gets hurt
zelendel said:
Think of it like a PC. Just because you format the harddrive doesn't mean the info is gone.
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Click to collapse
harise100 said:
How can they detect the phone was rooted when I reseted the custom fw count and flashed a stock rom ?
They are not going to look that far .
Boot screen Custom rom possible if doing the job check for root apps /root.
As i said a lot dont even bother and just flash stock rom and repair .
But a lot is not all .
jje
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Click to collapse
With the new popularity of rooting, checking these things are becoming standard. To be honest I am glad. It will make people think first before they follow a video on youtube that is normally made by someone that has no idea what they are doing other then following a simple how to.
Modding a device is not ment for everyone. Nor should everyone do it.
Wait...the carrier can terminate your line for rooting?
Sent from my x10 mini running the latest version of minicm 7.
aloy99 said:
Wait...the carrier can terminate your line for rooting?
Sent from my x10 mini running the latest version of minicm 7.
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Yeah they can terminate your contract if you mod your phone is anyway. Not to mention charging you the full price of the phone and the rest of the contract left over.
Main reason there are warnings all over the place about knowing and understanding what you are doing before you do it.
I would like to say that under the Australian law (sorry other nationalities) that Competition and Consumer Act 2010 gives a great coverage of products and if there is a hardware fault from the phone the supplier should not be able to reject your claim if modification of the phones software is unrelated to the issue. Although there is a clause that states:
You may not be entitled to a remedy if you:
damage or use goods in an unreasonable or unintended manner
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I don't think it is unreasonable or unintended to run custom software on a programmable device. After all Samsung did give phones away so CyanogenMod would run on them.
Bottom line If I brick my phone or mess it up due to software modification I accept full responsibility but if the fault lies with the device itself the warranty should hold and no matter how much crap they put in a EULA or their written warranty Australian law should protect my device.
If I buy a computer and I remove windows to install Linux I still expect a warranty to hold if the hardware fails.
Rooting is the only way to take control of a device that I own so my personal information can stay personal.
Im interested in what the laws are like in the EU.
However my own position on this is that one should be allowed to use any software and mods to software you want.
If there is a hardware malfunction they should fix it whatever software you chose to use. If you brick the bootloader they can JTAG it probably.
And this far i have never had anyone ever say anything about me using custom roms and the like.
However i would still like to know what the laws say.
Sent from my GT-I9100 using Tapatalk
rako77 said:
I would like to say that under the Australian law (sorry other nationalities) that Competition and Consumer Act 2010 gives a great coverage of products and if there is a hardware fault from the phone the supplier should not be able to reject your claim if modification of the phones software is unrelated to the issue. Although there is a clause that states:
I don't think it is unreasonable or unintended to run custom software on a programmable device. After all Samsung did give phones away so CyanogenMod would run on them.
Bottom line If I brick my phone or mess it up due to software modification I accept full responsibility but if the fault lies with the device itself the warranty should hold and no matter how much crap they put in a EULA or their written warranty Australian law should protect my device.
If I buy a computer and I remove windows to install Linux I still expect a warranty to hold if the hardware fails.
Rooting is the only way to take control of a device that I own so my personal information can stay personal.
Click to expand...
Click to collapse
That's the thing. The device is INTENDED to run on the software they install. That's how they justify saying that any custom software could be the cause for hardware issues.
Take the PC example you used. OeM have been known to deny warrenty if you installed any OS other then the one that was on it. Like loading Linux on your windows PC. Mainly due to the use open source drivers instead of the OEM drivers made for the device. Samething goes for AOSP roms. They don't use drivers made for the device. They use generic device drivers that "could" cause hardware issues and that is what they love to say.
Spent a few years doing PC and smartphone repairs and that was the first thing we were trained to look for. If we found any sign of Modding in anyway we were to not repair it till they cleared it with the owner that they were going to be charged for it due to a voided warrenty.
zelendel said:
Think of it like a PC. Just because you format the harddrive doesn't mean the info is gone.
Click to expand...
Click to collapse
Good point.
Amazon repair service didn't use forensic software when I sent them a xperia Neo with the 0%-bug. They replaced it without much ado. Lucky me ;-)
Sent from my GT-I9100 using XDA App
zelendel said:
That's the thing. The device is INTENDED to run on the software they install. That's how they justify saying that any custom software could be the cause for hardware issues.
Take the PC example you used. OeM have been known to deny warrenty if you installed any OS other then the one that was on it. Like loading Linux on your windows PC. Mainly due to the use open source drivers instead of the OEM drivers made for the device. Samething goes for AOSP roms. They don't use drivers made for the device. They use generic device drivers that "could" cause hardware issues and that is what they love to say.
Spent a few years doing PC and smartphone repairs and that was the first thing we were trained to look for. If we found any sign of Modding in anyway we were to not repair it till they cleared it with the owner that they were going to be charged for it due to a voided warrenty.
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Click to collapse
rooting does not mess with the drivers and I am defiantly not touching the cpu clock.
The only reported case of a pc manufacturer that i can find refusing to remedy a hardware problem where the operating system was changed was pc world which later stated that was not there policy and would preform a repair. international law may be different but under Australian law I have full ownership of the device and I think it is outrageous that companies try and weasel there way out of their rights to the consumer.
In my mind if the fault is there's they have to fix it and no way should they be able to say otherwise. Its really just a matter of who has the burden of proof.
You also need to swing buy and pick your self up a computer that is running windows OS to ensure that your warranty will be good. Hmmmm... Didnt know that when I picked up my OnePlus that later had problems. This seems like a bad decision now.. I have had other phones that had problems and also was under Warranty.. A quick phone call and box shipped.. Phone sent out.. No problems. But OnePlus wants me to run around asking to borrow a computer and than ask "hey, do you mind if I open your computer up to a complete stranger for a remote session?"
I am now a single parent of 3 kids.. My Linux lap top has been turned into a kids toy and is nothing more than a place for them to play games on.
One plus wants me to have a remote session late at night where I would have to find a working computer and drag out my kids with me to have my phone checked!! This is crazy!!! Remember this when you consider your purchase, visit this "family like community" forums and beg for a invite!!
This is kinda like a slap in the face!! I was here looking for an invite to by my OPO.. Put off buying a nexus 6 .. Telling other people about this new phone coming out the "OnePlus 1"... This seems so wrong!!
Not totally sure what the point of this thread is. Most power users have a laptop or PC to augment their smart phone, whether it's a OnePlus, HTC, Samsung or Motorola device.
Thread closed
Hya folks,
I work at a small non-profit and we've got a Nexus 6P that was factory reset without removing the Google account, so it became FRP locked. Unfortunately the phone is not responding to the original Google account (or any others that have been on the phone). We've spoken with Google (who pointed to the manufacturer) and we've spoken to the manufacturer (who pointed to Google) and I'm just plain exhausted trying to sort this out with them. Right now we're looking at selling the phone for scrap, but I thought I'd check in here first just in case because I hate to throw away a perfectly good device. We are the legitimate owners and can provide the original proof of purchase, so there's no issue of legality. We just would like to be able to use this phone again.
If anyone has any suggestions I'm all ears. I'm comfortable working with Android development tools, albeit I am an amateur, but at this point I'm not sure the risk of bricking the device is really a concern since the next step is calling local stores to see if anyone wants the phone for parts.
Thanks!