I got an S10+ as a gift. I asked T-Mobile support to unlock it and they said no problem and that it would take 72 hours.
Well it's been over a week and I've been back and forth with support trying everything up to and including a factory reset all with no luck. They're now saying that they've "exhausted their efforts" and that *some phones can't be unlocked".
I've never experienced this with support before and am not sure what to do next. I'm pretty sure Samsung is just going to refer me back to the carrier if I try them. Any suggestions?
Thanks in advance.
Mikesmith2738 said:
I got an S10+ as a gift. I asked T-Mobile support to unlock it and they said no problem and that it would take 72 hours.
Well it's been over a week and I've been back and forth with support trying everything up to and including a factory reset all with no luck. They're now saying that they've "exhausted their efforts" and that “some phones can't be unlocked".
I've never experienced this with support before and am not sure what to do next. I'm pretty sure Samsung is just going to refer me back to the carrier if I try them. Any suggestions?
Thanks in advance.
Click to expand...
Click to collapse
*Bump*
How do you know it's still locked?
Do you have an account with T-Mobile? Contact their Twitter at TMobile help they are usually way more helpful then calling or chatting thru their website and I've personally unlocked dozens of phones like that, paid off or not.
Outbreak444 said:
How do you know it's still locked?
Click to expand...
Click to collapse
When I go to Settings and click "Permanent Unlock" I get an error message *Your phone isn't elligible to be unlocked. Reason code: 999".
However, you're right that I haven't tried to put in a different SIM maybe it already unlocked?
Mikesmith2738 said:
When I go to Settings and click "Permanent Unlock" I get an error message *Your phone isn't elligible to be unlocked. Reason code: 999".
However, you're right that I haven't tried to put in a different SIM maybe it already unlocked?
Click to expand...
Click to collapse
If it is a Tmobile branded phone version then it is locked. Tmobile can unlock it as long as your account is 3+ month old and in good standing I think.
VICosPhi said:
If it is a Tmobile branded phone version then it is locked. Tmobile can unlock it as long as your account is 3+ month old and in good standing I think.
Click to expand...
Click to collapse
Again, their support said they entered it in the system to unlock and it's not working so I don't know what to do next. It's a weird position to be in.
It's my understanding that they used to unlock with an app, but that now it's built into the firmware? In any case, can't get it to work and they have literally said there's nothing else they can do which is really strange.
Mikesmith2738 said:
Again, their support said they entered it in the system to unlock and it's not working.so I don't know what to do next. It's a weird position to be in.
Click to expand...
Click to collapse
If the person that gifted it to you got it from T-mobile store then it would be quick, but if they got it from elsewhere, T-mobile always has trouble finding that order and IMEI and takes forever to actually unlock it.
Sent from my SM-G975F using Tapatalk
VICosPhi said:
If the person that gifted it to you got it from T-mobile store then it would be quick, but if they got it from elsewhere, T-mobile always has trouble finding that order and IMEI and takes forever to actually unlock it.
Click to expand...
Click to collapse
It's directly from T-Mobile, and I gave them a screen shot of the IMEI which they confirmed over and over.
If they can't unlock it, can a third party?
No one knows?
Mikesmith2738 said:
No one knows?
Click to expand...
Click to collapse
Try with a non T-mobile SIM and if it is still locked, take it to the T-mobile store and have them call customer service to unlock. This way the store representative can let them know it is in fact locked.
Sent from my SM-G975F using Tapatalk
Mikesmith2738 said:
No one knows?
Click to expand...
Click to collapse
Bump
Having the same issue with TMobile always get my phones unlocked via Twitter s8, note8, s9, note 9, onplus 6t all on JOD one thing they all had in common was the unlock app with the new S10 they having build in into the system and I have spend 1 month trying to unlock it even have gotten the phone replaced thinking it was defective , T-Mobile chat has said multiple times they did a override to unlock and still nothing I feel like there is an issue with the new build in unlock process vs the unlock app
Do we know if we can use a code to unlock the phone with different firmware? Are we stuck using T-Mobile's unlock protocol/app?
HtcOnekid said:
Having the same issue with TMobile always get my phones unlocked via Twitter s8, note8, s9, note 9, onplus 6t all on JOD one thing they all had in common was the unlock app with the new S10 they having build in into the system and I have spend 1 month trying to unlock it even have gotten the phone replaced thinking it was defective , T-Mobile chat has said multiple times they did a override to unlock and still nothing I feel like there is an issue with the new build in unlock process vs the unlock app
Click to expand...
Click to collapse
That's my experience too... there's no app and T-Mobile seems to have no solution.
So what do we do now?
Mikesmith2738 said:
That's my experience too... there's no app and T-Mobile seems to have no solution.
So what do we do now?
Click to expand...
Click to collapse
I traded in the S10+ to the LG g8 just to make sure is the phone since the LG still has the unlock app I'll test and see
Edit: asked TMobile via Twitter for the unlock and when through the app , pressed permanent unlock and walla
I was able to successfully unlock my phone through T-Mobile on twitter. They just need your IMEI and will whitelist it. There is no unlock app anymore. I did have to chat with another rep however because the first rep that tried to help me did something wrong on their end and they tried to tell me to use the unlock app which the S10's don't have.
Locking a device with zero EIP balance should be illegal.
I went through this when I bought a 128GB S6 Edge outright. The phone was paid in full at the store yet they wanted me to wait 40 days to unlock it. I tried 3rd party unlockers and they said they couldn't unlock it. (all attempts with codes failed)
It was a real cluster-f.
I just buy my phones from ebay now. No carrier junk or branding and none of this nonsense either. Paypal is great if a seller tries to jerk you around. Fortunately I haven't had any problems.
djlee0314 said:
I was able to successfully unlock my phone through T-Mobile on twitter. They just need your IMEI and will whitelist it. There is no unlock app anymore. I did have to chat with another rep however because the first rep that tried to help me did something wrong on their end and they tried to tell me to use the unlock app which the S10's don't have.
Click to expand...
Click to collapse
Yeah their training is clearly a little behind, but I went through their escalations team and everything and they literally said the had "exhausted all efforts" and added that "some phones can't be unlocked". How crazy is that?
So my current question is... are there still third party unlocks possible?
cpufrost said:
Locking a device with zero EIP balance should be illegal.
I went through this when I bought a 128GB S6 Edge outright. The phone was paid in full at the store yet they wanted me to wait 40 days to unlock it.
Click to expand...
Click to collapse
Mines similar, a promo free phone with no obligation.
Related
I have not ever done this before, but I found this one
http://cgi.ebay.com/UNLOCK-Code-AT-...Accessories&hash=item1c138c9851#ht_4764wt_913
I was wondering if any of these are legit or do they all fall into the realm of too good to be true. I have called at&t and they stated that I could not have an unlock code so that is why I am going down this route, if it turns out to be legit.
Anyway I welcome your feedback about what may be just a dumbass question, LOL.
p.s. the only reason I am looking at this guy's page is that he has +50000 reviews with 99.8% quality.
my one experience with an ebay unlock code was it bricked the phone I was using. After doing further research I found that this was a constant for that phone. I have not seen any posts about unlocking an Aria yet but I also have not been looking for them since I am on AT&T so there is no need to unlock the phone for a different carrier currently.
that's the same guy i used to unlock 3 at&t phone. i never had a problem
If you are going out of the country then call att and tell them that. they will give you your unlock code for free all youll have to do is get a different (Non att) sim.
sd73ta said:
If you are going out of the country then call att and tell them that. they will give you your unlock code for free all youll have to do is get a different (Non att) sim.
Click to expand...
Click to collapse
They changed that policy. Now you have to wait for your contract to run out before they will unlock your phone, even if you tell them you're traveling. I tried calling them and having them unlock it, and that's what they told me. I was really disappointed too, because they've unlocked my phone before and never gave me any trouble because of the contract.
Maybe if I had threatened to unlock it anyhow, I might have had better luck– but I doubt it.
Ya I tried calling them too. Told them my situation and it was denied. I guess I will try this guy. At the most I am out 10 bucks.
Sent from my HTC Intruder using the XDA app.
fluffyarmada said:
They changed that policy. Now you have to wait for your contract to run out before they will unlock your phone, even if you tell them you're traveling. I tried calling them and having them unlock it, and that's what they told me. I was really disappointed too, because they've unlocked my phone before and never gave me any trouble because of the contract.
Maybe if I had threatened to unlock it anyhow, I might have had better luck– but I doubt it.
Click to expand...
Click to collapse
Strange, I just re-upped my contract when buying my Aria, and unlocked my phone with the code from ATT tech support for free. I do go internation a few times/year, so that may be a flag that I am not entirely lying, but it was no problem. Also, I used chat, instead of phone...they gave the my code in 10 seconds.
So I took the plunge. Fast service from this guy. Bought yesterday and got today. Went by t-mobile store and borrowed a sim. Put in unlock code and let me in the system. Rebooted to verify with t-mobile sim. Did not ask for code the second time.
Altogether happy. Me -$13.00. Phone unlocked.
Buyer beware. Cannot guarantee same results.
Sent from my HTC Intruder using the XDA app.
breakeven said:
I have not ever done this before, but I found this one
http://cgi.ebay.com/UNLOCK-Code-AT-...Accessories&hash=item1c138c9851#ht_4764wt_913
Click to expand...
Click to collapse
I also used blowfish06 to try and unlock my HTC Aria. He couldn't unlock it for whatever reason and immediately refunded my money. I'd use him again.
breakeven said:
Went by t-mobile store and borrowed a sim. Put in unlock code and let me in the system. Rebooted to verify with t-mobile sim.
Click to expand...
Click to collapse
just curious so please forgive me but how did that go, you walked into store..umm, can I borrow a sim ? they just hand them out to try out ?
I spoke with ATT tech (actually chat and then called to verify..) and they said they will give unlock code in 90 days from day of activation, no problem on their part, no cost.
i'm curious about all this too and still with a locked HTC Aria.
I went to the ebay link and read everything.
At some point it says:
"...be advised I cannot do refunds if phone asking for a PIN (personal code) which is password set on the phone (?)"
Click to expand...
Click to collapse
Well if this is my phone and I have the personal password, then I might have it.
When inserting a SIM card the phone says:
"SIM network unlock PIN", SOOOOO, I don't get it... will write the guy an email about it and hear what he says about it...
Eager to unlock this phone!
So..
1. I have heard various things from people regarding what AT&T will do for them. I would call them first and if they will unlock it for you then great. I spoke to them and they would not give it to me and told me that they had an exclusive right to the phone for the foreseeable future.
2. I did just walk into the t-mobile store and ask for a sim. The girl looked at me puzzled and said they are 20 bucks. I told here I need it for five seconds to unlock my phone. She said that Phones don't do that. I said that I have the code. She gave me a used sim.
In conclusion I think that I did go searching for a credible way to do this. I don't want a million people telling me what at&t's policy is since I did call them though. At any rate I did unlock my phone so I am good.
breakeven said:
So..
1. I have heard various things from people regarding what AT&T will do for them. I would call them first and if they will unlock it for you then great. I spoke to them and they would not give it to me and told me that they had an exclusive right to the phone for the foreseeable future.
2. I did just walk into the t-mobile store and ask for a sim. The girl looked at me puzzled and said they are 20 bucks. I told here I need it for five seconds to unlock my phone. She said that Phones don't do that. I said that I have the code. She gave me a used sim.
In conclusion I think that I did go searching for a credible way to do this. I don't want a million people telling me what at&t's policy is since I did call them though. At any rate I did unlock my phone so I am good.
Click to expand...
Click to collapse
May I ask you and if you remember what was the message the phone displayed before you unlock it with the t-moblie SIM card?
It was the message "SIM network unlock PIN" or what did it say?
I believe what you did, I've done certain type of things in past, walking into a store and asking for those sort of things... lol... great that it worked!
Ya it was something like "SIM NETWORK UNLOCK" not a personal unlock and I had to put in the 8 digit unlock code I bought off ebay. The previous post of mine was just about all the people stating all the AT&T policies that they have heard of and asking why I didn't just call them when I stated in my first post that I did. Also ya social engineering worked great there as they gave me some old sim to use they they found in a desk that didn't work but had a different network ID on it so it would prompt me for the SIM UNLOCK code.
seems then that I 'm having the same message, will try buying a code from the ebay guy then.
thanks a lot for your response.
PS. Calling AT&T wont work for me either as I bought the phone through ebay and I have not and will never have AT&T phone # or something to just simply call them and say 'hey I bought one of your phones over ebay, would you please give me the unlock code?' lol...
just bought a code from the ebay seller... will see how it develops and if the code works.
I will post results and everything related once I have the code
universal Sim
I have tried a few online sellers and they say a code is not available for my aria. Bummer, hopefully that will change. I remembered I had one of those universal sim chips like a Rebel Sim. I sort of works. Sometimes when I turn the phone on I can manually choose the network and get service, but most of the time it won't connect. Maybe I can buy a newer version of the universal sim.
Well dude, I got to say that the ebay deal really worked for me!!! Couldn't be more happy!
Was a little skeptical about it but just got the code on the email minutes ago and worked right away!!!
Cost me 9.95 because the price was reduced and paid with PayPal. Bought it in the morning and got the code minutes ago.
There's another ebay seller with the same price/offer which seems to work too (good feedback too)
--------------
ravemind said:
universal Sim
I have tried a few online sellers and they say a code is not available for my aria. Bummer, hopefully that will change. I remembered I had one of those universal sim chips like a Rebel Sim. I sort of works. Sometimes when I turn the phone on I can manually choose the network and get service, but most of the time it won't connect. Maybe I can buy a newer version of the universal sim.
Click to expand...
Click to collapse
What phone did you tried to unlock?
---------------
Thanks to breakeven and xda-developers forum!!!
I decided to test this out today for fun.
I tried 3 different ebay unlockers (all were rated as top-sellers) and all 3 were unable to unlock my off-contract Aria (from Amazon). They did, however, offer to try on another server, at around 2-3x the original cost, which I refused and was refunded my money.
I really don't care if my Aria can be unlocked since I have no intention of leaving AT&T anyway, but I thought I'd share MY experience with the rest of you. YOUR experience may vary.
On a side note, I unlocked 2 different models of Blackberry (again, just for fun) a few days ago using one of those ebay sellers with no problem. So I wouldn't worry too much about getting ripped off (as long as they are top rated sellers).
tongas
hey tongas would you mind telling us which ebay seller unlocked you Aria?
Thanks
Hey guys,
i got this legit t-mo gs7e which came for free through this promotional agency. it is clearly branded as t-mobile and only works with t-mobile US sim card, but t-mo hotline keeps saying it is not a t-mobile phone. longer description in this thread which i accidentally posted in the GS7normal section: (i asked for the thread to be moved over here to avoid double post but nothing happened)
https://forum.xda-developers.com/tmobile-galaxy-s7/help/unlockable-t-mobile-s7-edge-t3572986
will this new root help me making any use of this phone or do i have to just buy a new one? i been on the hotlines for about 3 weeks now and about to give up and just try to sell it and buy something else, so you people are really my last resort.
also willing to tip if someone can guide me through the process.
definately a legit, not-blocked, paid-off phone, just nobody can remove the sim-lock and i need to use it both in foreign countries and on diff networks in the US.
thanks in advance,
b
bingo500 said:
Hey guys,
thanks in advance,
b
Click to expand...
Click to collapse
Read this - maybe help
https://forum.xda-developers.com/tmobile-s7-edge/how-to/unlocked-sm-g935t-t-mobile-t3487667
Is it a G935T?
tengtengvn said:
Is it a G935T?
Click to expand...
Click to collapse
yes, G935TUVU4BQB1
jasons1004 said:
Read this - maybe help
https://forum.xda-developers.com/tmobile-s7-edge/how-to/unlocked-sm-g935t-t-mobile-t3487667
Click to expand...
Click to collapse
thanks, i read through this before, but 1) the thread is actually mad old and not for nougat firmware and 2) it seems like nobody was able to actually remove the sim-lock with this, just remove the bloatware etc.
[/COLOR]
bingo500 said:
thanks, i read through this before, but 1) the thread is actually mad old and not for nougat firmware and 2) it seems like nobody was able to actually remove the sim-lock with this, just remove the bloatware etc.
Click to expand...
Click to collapse
I don't think there is any hack or anything to sim unlock the phone. I believe it hinges on getting your imei into the tmo database, or using a paid service. Check this post and maybe try and contact that TMobile rep: https://forum.xda-developers.com/tmobile-lg-v10/general/unlocking-sim-tmobile-t3241032/post65795953
It will not help you unlock the sim lock.
I have been watching your comments since your firdt post about yiur phone and i hate to say it but i think you are going to have to use a pay service.
Sent from my SM-G935T using XDA Premium HD app
thanks guys, pretty sure a paid service won't be able to unlock it, that thread yrrch mentioned also has a couple people in it w similar phones where the paid ones didn't help.. but i'll def try call that higher level t-mo rep that is mentioned in there. it is one of these "partner purchase" programs i believe.
edit: matter of fact i reached out to unlockradar.com couple days ago, they can't unlock it either.
bingo500 said:
thanks guys, pretty sure a paid service won't be able to unlock it, that thread yrrch mentioned also has a couple people in it w similar phones where the paid ones didn't help.. but i'll def try call that higher level t-mo rep that is mentioned in there. it is one of these "partner purchase" programs i believe.
edit: matter of fact i reached out to unlockradar.com couple days ago, they can't unlock it either.
Click to expand...
Click to collapse
Yeah, I guess a paid service requires that your phone be registered in the carrier's database. Then if the unlock app doesn't work, you could choose to pay. So hopefully you can reach that woman and have her help! Good luck and keep us posted
OK, so I have a question. I'm Trying to move from t-mobile to Verizon but I'm trying to keep my same phone. So no matter what I do im better off getting a new phone?
To unlock that device you'll need to find a store that has the equipment to do it. There are boxes out there that unlock immediately through a connected cable.
Araltd said:
To unlock that device you'll need to find a store that has the equipment to do it. There are boxes out there that unlock immediately through a connected cable.
Click to expand...
Click to collapse
Are you sure of this statement ? I've read that T-Mobile App SIM lock is impossible to hack.
lapocompris said:
Are you sure of this statement ? I've read that T-Mobile App SIM lock is impossible to hack.
Click to expand...
Click to collapse
The models that have unlock device apps can only be unlocked (Tmobile metropcs possibly others?) will have to be unlocked thru the app (AFAIK) other models (certain models, which vary accordingly) can be unlocked instantly thru cable.
Now, is it "impossible to hack"? I dunno? I don't think anything is impossible to hack.... (don't read into that, I'm not saying it's been done, I'm merely making a statement that's all)
Sent from my Rooted Galaxy S7 EDGE on Android 7.0 Nougat, here's the instructions how to do it!
I believe the device was purchased from Samsung.com and only those devices are not recognized by T-Mobile unlock app.. I heard that you've to call T-Mobile business support instead of technical support for this issue.. I had the same wth an S7 and was discussing in S7 forums
Sent from my iPhone using Tapatalk
Hi guys,
i want to create this reference thread for all people must Permanent Unlock their S8/S8+ locke on TMO Network.
I'm one of you and actually i'm hold waiting some unlock method for my G950U .
Services just tried :
https://www.unlockbase.com (they don't provide anymore T-Mobile Unlock App unlock)
http://www.cellunlocker.net/ (paid them 130 buks and they refund me after 3 days cause they have no more access to T-Mobile server)
Hold at the moment.
My device is full paid off but actually i'm not in USA , i'm in Italy
You could go to the T-Mobile website and request and unlocked code .. if phone is paid in full they will unlock it without an issue
oswald-josh said:
You could go to the T-Mobile website and request and unlocked code .. if phone is paid in full they will unlock it without an issue
Click to expand...
Click to collapse
i don't have a T-Mobile account, i have bought device on Ebay. It was paid off, sure.
wolfgart said:
i don't have a T-Mobile account, i have bought device on Ebay. It was paid off
You do not need a T-Mobile account. Try to call T-Mobile internationally or contact them thru the twitter account. According to the website this is the only requirements to unlock it
--
Unlock requirements
We provide mobile device unlock codes free within two business days (or provide further information about timing) for eligible devices.
Device eligibility is determined as follows:
The device must be a T-Mobile device.
The device must not be reported to T-Mobile as lost, stolen, or blocked.
The account associated with the device must not be canceled, and be in good standing.
You have requested no more than two mobile device unlock codes per line of service in the last 12 months.
The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
Click to expand...
Click to collapse
still waiting working methods ....
wolfgart said:
Device eligibility is determined as follows:
The device must be a T-Mobile device.
...... apply.
Click to expand...
Click to collapse
They require you to use their service for 40 days, i mean you can tell them that, because u are in italy, and there is no way for you connect to their server and ask for temporary unlock, and you need it to be permanent unlock ( one of the xda user did that).
What are the chances that they will not be able to unlock the phone even after 40 days since it is bought from samsung and not from T-mobile?
aviseqdas said:
What are the chances that they will not be able to unlock the phone even after 40 days since it is bought from samsung and not from T-mobile?
Click to expand...
Click to collapse
honestly is base on your luck, luck here is that, you actually talk to the specialist otherwise, you just gonna talk to some dumb people.
I bought mine from Samsung, paid in full, received it on 4/21 so it's 36 days and program tells me not eligible, called CS, told me to download the program that doesn't work, called Samsung was told to call t-mo. Such a Bu???t and how T-mo will know I paid for the phone to Samsung? I probably will download eng boot and install unlocked FW, but not sure if that's going to work, last carrier phone ever. Actually it was my fault, should have returned the phone back to Samsung first week, when they send me locked phone without the unlocking code. BTW for OP to pay $130 to unlock the phone that should be unlocked to begin with (if it was paid in full as OP said) is wrong.
pete4k said:
I bought mine from Samsung, paid in full, received it on 4/21 so it's 36 days and program tells me not eligible, called CS, told me to download the program that doesn't work, called Samsung was told to call t-mo. Such a Bu???t and how T-mo will know I paid for the phone to Samsung? I probably will download eng boot and install unlocked FW, but not sure if that's going to work, last carrier phone ever. Actually it was my fault, should have returned the phone back to Samsung first week, when they send me locked phone without the unlocking code. BTW for OP to pay $130 to unlock the phone that should be unlocked to begin with (if it was paid in full as OP said) is wrong.
Click to expand...
Click to collapse
Went through T-Force on Twitter and seemed to have gotten a rep on the first go who understood the situation and submitted my IMEI number to the right place. The rep needs to submit your IMEI to one of their highest level tech support engineers to be added into their "device distribution inventory system". This makes it look in their system that your phone was sold by T-Mobile and came out of their inventory. If they just try to whitelist your IMEI in the Unlock device app, that will not work. This needs to be done 100% on T-Mobiles end, Samsung will not be able to do anything, and you will want to bash your head into the wall after talking to them, totally useless.
T-Force:
That's correct. Even in attempting to "whitelist" the device, this would be unsuccessful since the phone wasn't purchased from T-Mobile. The escalation I've submitted is going to our highest tier of support, so if anyone can do it - they will be the ones. Hopefully this helps to clarify things!
Click to expand...
Click to collapse
There may be hope for everyone in the future, this one of the final responses I got from them:
I am right there with you. It definitely makes things harder on both sides since the phone isn't technically bought from us, even though it is branded a T-Mobile phone and our system rejects any IMEI that didn't come from our inventory. None the less, we're all about giving you full access to what is yours. Teams are currently working on a process update that'll make things a lot more seamless, but in the meantime we've got this work around! I really appreciate you taking the time to reach out to us today!
Click to expand...
Click to collapse
14 hours later I tried the Unlock Device app and requested the permanent unlock and it was successfully permanently SIM unlocked.
Device is fully unlocked, tested with an AT&T SIM card and everything worked fine. After 2 reboots the Device Unlock app even disappeared from my phone. I'm so happy with how fast T-Mobile dealt with this. The more people that make a stink about this issue on social media hopefully T-Mobile will find a permanent fix for people buying a SIM locked at full price and have it easily unlocked under their standard procedure.
fragg3d said:
Went through T-Force on Twitter and seemed to have gotten a rep on the first go who understood the situation and submitted my IMEI number to the right place. The rep needs to submit your IMEI to one of their highest level tech support engineers to be added into their "device distribution inventory system". This makes it look in their system that your phone was sold by T-Mobile and came out of their inventory. If they just try to whitelist your IMEI in the Unlock device app, that will not work. This needs to be done 100% on T-Mobiles end, Samsung will not be able to do anything, and you will want to bash your head into the wall after talking to them, totally useless.
There may be hope for everyone in the future, this one of the final responses I got from them:
14 hours later I tried the Unlock Device app and requested the permanent unlock and it was successfully permanently SIM unlocked.
Device is fully unlocked, tested with an AT&T SIM card and everything worked fine. After 2 reboots the Device Unlock app even disappeared from my phone. I'm so happy with how fast T-Mobile dealt with this. The more people that make a stink about this issue on social media hopefully T-Mobile will find a permanent fix for people buying a SIM locked at full price and have it easily unlocked under their standard procedure.
Click to expand...
Click to collapse
I bought the si from Samsung website (fully pay)and two days ago I called T-Mobile request sim unlock last night I got email from T-Mobile said my phone only can unlock is from T-Mobile unlock app but I try so many times using T-Mobile unlock app all show up said failed need to contact T-Mobile. Now what can I do?
paullu said:
I bought the si from Samsung website (fully pay)and two days ago I called T-Mobile request sim unlock last night I got email from T-Mobile said my phone only can unlock is from T-Mobile unlock app but I try so many times using T-Mobile unlock app all show up said failed need to contact T-Mobile. Now what can I do?
Click to expand...
Click to collapse
contact them again...
paullu said:
I bought the si from Samsung website (fully pay)and two days ago I called T-Mobile request sim unlock last night I got email from T-Mobile said my phone only can unlock is from T-Mobile unlock app but I try so many times using T-Mobile unlock app all show up said failed need to contact T-Mobile. Now what can I do?
Click to expand...
Click to collapse
Go though T-Force on Twitter ( https://twitter.com/TMobileHelp ) the phone reps seem to be totally clueless about this issue. It will ONLY work when your devices IMEI is added to their "device distribution inventory system" and not just whitelisted in the Unlock Device app. This makes it look to their system (and the app) that the phone was sold by them and came out of T-Mobiles inventory.
EDIT:
Got the phone unlocked, talked to them on Twitter direct messages, and after 24 hours i was able to use the Unlock APP and unlock the phone
I called T-mobile they said they can't unlock it , I have to use device on T-mobile for 40 days ,even though its fully paid off
I even asked them see if they can enter device information on " Device Distribution Center " but they said there is no possible way to do ... hmm
Oh well guess gotta wait 40 days.
Got phone unkocked !
Hi Wolfgart,
You said you had purchased this phone directly from Samsung.com or Ebay.com and not from Tmobile and then you were in Italy and not in USA but still were able to unlock it successfully, can you please share the exact steps/procedure you followed to successfully unlock our T-mobile branded Samsung S8 ? I am in the same situation as yours and would be helpful for others what you have gone through to unlock it. Thanks.
What the *&^%$# I have been "Bamboozled"
shahrit said:
Hi Wolfgart,
You said you had purchased this phone directly from Samsung.com or Ebay.com and not from Tmobile and then you were in Italy and not in USA but still were able to unlock it successfully, can you please share the exact steps/procedure you followed to successfully unlock our T-mobile branded Samsung S8 ? I am in the same situation as yours and would be helpful for others what you have gone through to unlock it. Thanks.
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LOL....maybe TMO doesn't think the folks in Italy are theevin white trash that voted for Trump..
shahrit said:
Hi Wolfgart,
You said you had purchased this phone directly from Samsung.com or Ebay.com and not from Tmobile and then you were in Italy and not in USA but still were able to unlock it successfully, can you please share the exact steps/procedure you followed to successfully unlock our T-mobile branded Samsung S8 ? I am in the same situation as yours and would be helpful for others what you have gone through to unlock it. Thanks.
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Oh, i simply have called by phone TMO support and told them that i now i'm in Italy for the next 12 months cause Job and i have to rest in contact with my family in CA.
I've tried to call them a lot of time and always talked with dump operators. Last one guy was a really great guy and finally helped me to have device permanent unlocked.
wiseguyy said:
LOL....maybe TMO doesn't think the folks in Italy are theevin white trash that voted for Trump..
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ahhaha.
Really absurd that US People could vote for a Crazy man like Trump....
Oh my God
fragg3d said:
Go though T-Force on Twitter ( https://twitter.com/TMobileHelp ) the phone reps seem to be totally clueless about this issue. It will ONLY work when your devices IMEI is added to their "device distribution inventory system" and not just whitelisted in the Unlock Device app. This makes it look to their system (and the app) that the phone was sold by them and came out of T-Mobiles inventory.
Click to expand...
Click to collapse
I bought my s8+ from ebay, but the guy bought it from samsung,
on the June 20, I went to the T-Mobile store on the 21 and added insurance and they're charging me 15 a month because I didn't buy it from them.
Got home and called T-Mobile to add the imei, they were gonna give me the run around and I said politely that samsung is gonna tell me to call tmo, she wait a moment and spoke to someone, and she sent the request in,
waited 3 days, and the device didn't unlock, checked the website and til today to check device status it doesn't have any info, but called T-Mobile and the rep transferred me to his supervisor, and he said he will take care of it, to wait at least 3 days for the email, and yesterday I tried the device unlocked, and it worked. Then later during the day I received the email from T-Mobile.
Be polite, and let them know u will be leaving the country, it sometimes it works, most of the time even buying from T-Mobile paying in full, they make me wait 40 days.
I also told them that is why I stopped buying from them directly,
Sent from my SM-G955U using XDA-Developers Legacy app
Hello. I have recently purchased a samsung galaxy s8 that was on xfinity mobile and the orginal owner didnt know his account info so he couldnt unlock the device. I have been trying for days now trying to unlock it and i dont have any money right now. Could someone please unlock my device. I switched the rom to a g950u1 hoping it would unlock it which it didnt. All it did was remove the bloatware. I can't call or text anyone and its really been annoying me. It just says Invalid Sim Card, and ask for a unlock code. i was hoping if someone could unlock my device for free, i would greatly appreciate it. I dont have any money but if someone play's PC games i can give someone a gta 5 account for just the trouble you will have to go through. i am extremely desperate.
Heres my phone info
Model Number: SM-G950U1
SERIAL NUMBER: R28K3448P4E
IMEI: 356353081744156
BUILD NUMBER:R16NW.G950U1UES5CRF5
and the carrier code is, CSS.
I would be extremely gratefull if you could unlock it. Have a great day and please respond ASAP! Thanks!
Is your phone locked to a certain sim network and you want to unlock it to any network, or does your phone ask for the google account that was used on the phone to unlock?
xNexeon said:
Is your phone locked to a certain sim network and you want to unlock it to any network, or does your phone ask for the google account that was used on the phone to unlock?
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No the phone is fully working I just cant use my carrier on it. It's a xfinity mobile phone normally. And I want to unlock it so I can use it for At&t
vvsgaot said:
No the phone is fully working I just cant use my carrier on it. It's a xfinity mobile phone normally. And I want to unlock it so I can use it for At&t
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There isn't a free way to do it, you can do it yourself by googling something like "Samsung galaxy s8 unlocking service from xfinity", it will cost you anywhere from 10-40 dollars to get your phone unlocked, but imo you are better off going into a local shop and getting someone to do it that know what websites aren't scams
xNexeon said:
There isn't a free way to do it, you can do it yourself by googling something like "Samsung galaxy s8 unlocking service from xfinity", it will cost you anywhere from 10-40 dollars to get your phone unlocked, but imo you are better off going into a local shop and getting someone to do it that know what websites aren't scams
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Thats the thing I have no money and I was hoping someone out of their kind heart would help me out. I'm so desperate
vvsgaot said:
Thats the thing I have no money and I was hoping someone out of their kind heart would help me out. I'm so desperate
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It's not cheap wise either I have unlocking software and regular means did not work on mine. I am a xfin customer. The unlock code is like a 15 digit msl code. We had to brute force mine it took several hours to read. And get the code. Your going t have to pay. Xfinity probably won't do it either even the software I got it Has to be unlocked using the same tool t mobile s8 uses and costs quite a bit
TheMadScientist said:
It's not cheap wise either I have unlocking software and regular means did not work on mine. I am a xfin customer. The unlock code is like a 15 digit msl code. We had to brute force mine it took several hours to read. And get the code. Your going t have to pay. Xfinity probably won't do it either even the software I got it Has to be unlocked using the same tool t mobile s8 uses and costs quite a bit
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Oh well thanks for your time
vvsgaot said:
Oh well thanks for your time
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yea I just tried my softwre again on my 2nd s8 and it wont unlock any thing as it gets updated all the time
I did get
on mine get
the network subset lock off
sp lock off
and the CP lock off
But the actual network lock is still on
I would look for legit online unlocks and when you message them let them know it has to be read as a tmobile type device Dont know why But that was the only way to get mine unlocked
TheMadScientist said:
yea I just tried my softwre again on my 2nd s8 and it wont unlock any thing as it gets updated all the time
I did get
on mine get
the network subset lock off
sp lock off
and the CP lock off
But the actual network lock is still on
I would look for legit online unlocks and when you message them let them know it has to be read as a tmobile type device Dont know why But that was the only way to get mine unlocked
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So when I go to purchase it I need to make sure it's for a tmobile s8?
vvsgaot said:
So when I go to purchase it I need to make sure it's for a tmobile s8?
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I would chat the seller first to see if they know anything about it but pretty much yes
even though a unlock code enter comes up mine had to be run as a tmobile device like a device with app unlock not code
TheMadScientist said:
I would chat the seller first to see if they know anything about it but pretty much yes
even though a unlock code enter comes up mine had to be run as a tmobile device like a device with app unlock not code
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Well the one I was looking at required teamviewer and they were going to access my phone through my computer. The seller has 100% positive feedback. Here's the link to it, do you think it will work
https://rover.ebay.com/rover/0/0/0?mpre=https://www.ebay.com/ulk/itm/192402746529
vvsgaot said:
Well the one I was looking at required teamviewer and they were going to access my phone through my computer. The seller has 100% positive feedback. Here's the link to it, do you think it will work
https://rover.ebay.com/rover/0/0/0?mpre=https://www.ebay.com/ulk/itm/192402746529
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maybe you just have to chat them
TheMadScientist said:
maybe you just have to chat them
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I will
The OnePlus 6t from T-Mobile USA is a grate phone don't get me wrong but OnePlus should have nto let them lock the bootloader. Come one the process to get it unlocked is bad you have to get the Sim card slot unlocked by TMobile then go to OnePlus com to unlock the bootloader and I did that and it did not work to get the code from OnePlus it's been like 2 weeks for me waiting from them and calling to get it resolved. So I'm righting this to ask everyone to pleas help me out by pleas giving me a there unlock code after they use it on there phone so I can install havoc os 2.0 on the op 6t. What in and getting this code from OnePlus does not work and they say it's going to come but never does for me.
I'm going to guess that the unlock code is phone-specific and tied to the IMEI. I seriously doubt that OnePlus and T-Mobile would have accepted a bootloader unlock that could be duplicated so easily.
Your best bet for recourse here is to continue to hold OnePlus and T-Mobile accountable for the delays. I got my code in right around a week and that seems to be the norm from other reports. If T-Mobile has granted your bootloader unlock through the proper channels, and if you really have been waiting an abnormally long time, there should be no reason why they are taking longer in your case. If you have to, take to social media like Twitter and the forums where the issue can be seen by others who might be considering purchasing the phone through T-Mobile and who might be swayed to go another route.
The codes are unique to each phone; someone else's code won't help you.
Why not return the phone and buy direct from OnePlus?
Sent from my ONEPLUS A6013 using Tapatalk
Frankenscript said:
The codes are unique to each phone; someone else's code won't help you.
Why not return the phone and buy direct from OnePlus?
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Can't return the phone because I have had the phone for two months
Looks like you have to wait, then. Sorry!
I don't understand why anybody interested in modding their phone would by from T-Mo, since the need to go through the unlock process was well documented.
You could also sell it and buy a new one from OnePlus but of course you will take a financial hit.
Good luck!
Sent from my ONEPLUS A6013 using Tapatalk
Frankenscript said:
Looks like you have to wait, then. Sorry!
I don't understand why anybody interested in modding their phone would by from T-Mo, since the need to go through the unlock process was well documented.
You could also sell it and buy a new one from OnePlus but of course you will take a financial hit.
Good luck!
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The resion I bought the phone from them is because the way it connects to the network is better then when it was bought from oneplus. I know it's the same phone and antenna but it's just something that makes the phone work better and I think it's because it's certified buy TMobile. Don't know thou
NickMidd91 said:
The resion I bought the phone from them is because the way it connects to the network is better then when it was bought from oneplus. I know it's the same phone and antenna but it's just something that makes the phone work better and I think it's because it's certified buy TMobile. Don't know thou
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What? This makes literally no sense. It's the same phone just different software an international model will work 100% the same on T-Mobile. And dude spell check is your friend that is a mess.
bladestonez said:
What? This makes literally no sense. It's the same phone just different software an international model will work 100% the same on T-Mobile. And dude spell check is your friend that is a mess.
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Not really man sorry to burst your bubble but OnePlus sead that had to change things in the phone to work 100% on the TMobile network. Would not say what they did.
NickMidd91 said:
Not really man sorry to burst your bubble but OnePlus sead that had to change things in the phone to work 100% on the TMobile network. Would not say what they did.
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Link? Because I'm certain this is not true otherwise people would not be able to use international on T-Mobile or any other non T-Mobile phone on T-Mobile.
So much garbage in this thread. I'm on the TMO version, running international firmware, and it's flawless. Not a single problem getting sim unlock and bootloader unlock (not to mention that my phone is NOT paid off), and there are many others with the same experience. Do better. It's not that hard.
I got my phone Sim unlocked within 2 days of getting in on November 1st. Didn't have to make any payments on it or anything. Soon as I was Sim unlocked I submitted my request for unlock token. By 11/8 I was Sim and bootloader unlocked. Been running international firmware since. Haven't looked back. International firmware SO much better then what tmo provides.
If it's been two weeks since sending to OP I'd be on them asking for a status and a reason for the lengthy delay. OP has stated the unlock token is 7 day waiting period and I got mine right at day 7. I'd hound them for a reason and request a unlock token asap
Sent from my ONEPLUS A6013 using XDA-Developers Legacy app
I am a trucker (READ: DRIVE THROUGHOUT THE COUNTRY!) who had the TMO OOS 3 WEEKS before sitting down to swap it away! Have been with the unbranded one now for the best part of another 3 weeks, and all i can say that all that "optimized" mumbo jumbo works to a degree, from what i can tell from this dude!
thedrizzle said:
So much garbage in this thread. I'm on the TMO version, running international firmware, and it's flawless. Not a single problem getting sim unlock and bootloader unlock (not to mention that my phone is NOT paid off), and there are many others with the same experience. Do better. It's not that hard.
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Damn so I tried once asking tmo to unlock sim but they told me to pay it off first....but next time what I will say is I'm leaving the country for a couple months and I need the sim unlocked....you think that'll work?lol