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I've bought a new S8 from T-mobile Germany.
Before initial boot, another SIM was inserted, and I restored all my apps from Google account. And set up a lot of things.
After some time the following message appeared: "Restart phone to finish installing your service provider software".
The phone needs to be reset to factory settings in order to install eventual bloatware from my service provider.?!
It seems this message appears at least after each restart.
Since I'm not willing to loose many hours for a new setup of all my logins etc., my question is how to disable this stupid thing.
Strangely, no information about it on the web.
tomsag said:
I've bought a new S8 from T-mobile Germany.
Before initial boot, another SIM was inserted, and I restored all my apps from Google account. And set up a lot of things.
After some time the following message appeared: "Restart phone to finish installing your service provider software".
The phone needs to be reset to factory settings in order to install eventual bloatware from my service provider.?!
It seems this message appears at least after each restart.
Since I'm not willing to loose many hours for a new setup of all my logins etc., my question is how to disable this stupid thing.
Strangely, no information about it on the web.
Click to expand...
Click to collapse
So what happens when you restart the phone? Does it install anything?
No, after restarting everything is as normal, no installation of anything.
Just another message appears which tells that the phone needs to be factory reset in order to finis installing service provider's software.
This is because you phone is part of the OXM CSC. You can just ignore this message, when you do decide to do a factory reset (which need to be done manually through the settings) then your phone will change to the right CSC where your SIM is from. I have this constantly when I travel and change SIM's in my S8.
Hello
Did you solve it ? I have the same problem
Same issue - No internet available
Hello I have the same issue .
But when I change sim cards, I have no internet and only EDGE signal . Please help !
I simulated this message and did not reset. Not have any problem. Everything is work as expected.
Hello readers and devs,
TL;DR
Debranded a Sprint LG G6 --> Factory & Hard Reset phone --> SIM card not being read.
-----
Need help getting my phone back on MetroPCS network after a debrand. I will try to be a thorough as I can for SEO robots and to explain as best I can what I did and what I noticed changing.
!!! action --> I debranded (unbranded, sic) my Sprint LG G6 993 phone using the code provided in the forums, hoping for the best.
I noticed the following changed after debranding:
APNs were locked (not able to create new or edit, however the MetroPCS APN was still there)
Sprint logo during boot gone
WiFi Calling option gone (was not working on MetroPCS network anyway)
mobile settings -> network mode -> GSM and Automatic options missing; set to LTE/CDMA
the cellular network connection to MetroPCS was not functioning properly
SIM card error when a phone call was made, no texting either
So, I naturally read through the forums to try to get the phone working properly again on my network. I read the topic Sprint LG G6 (LS993) Dial Codes.
!!! action --> I used the code ##72786# to "Reset provisioning and makes phone reactivate".
After that, I noticed that the MetroPCS APN was removed. APNs still not editable. At this point after reading some more on the forum I decided that I needed to get the phones MSL code, go into the service menu and edit the APNs from there. However, after getting the MSL and going into the service menu area, the APN area would still not allow me to edit the fields.
I went to MetroPCS to see if they could put a new sim card in the phone, hell for all I knew maybe my sim card was bad, remember when I try to make a call I get a SIM card error message. MetroPCS guy tries some things, calls up a service person on the phone, says nothing is wrong with the sim. Tells me to come back in 30 min. I go over to Sprint, give them the phone and tell them what is happening. They say the phone IS unlocked. Then a sales rep tells me that debranding the phone means that it is no longer a Sprint phone and they will not touch the phone. I ask nicely for a tech supervisor. Sprint supervisor says that I should try to Factory Reset the phone. I go home, backup the phone and do a factory reset.
!!! action --> Factory Reset the phone.
Changes:
mobile settings -> network mode -> GSM and Automatic options appear again; set to Automatic
Still unable to add or edit APNs (the APN area options are all greyed out).
!!! action --> I take out the SIM card and put it into my previous phone (Samsung Galaxy On5) thinking well i need a working phone.
I get an error, On5 is not connecting to the network, needs to be activated.
!!! action --> I take out the sim card and put it back into the LG G6.
Changes:
Invalid SIM card error (phone does not detect the sim card)
The SIM card is not being detected by the phone.
I read the forums some more and discovered a post that referenced a LG G6 that was debranded and to get it working again the owner had to buy a Sprint Prepaid activation SIM to re-provision the phone to get it working again on his alternative network.
I downloaded a SIM Card reader and the LG G6 doesnt give me any information on the sim card. If I put the SIM card into my On5 phone and use the SIM Card reader app I can see that my SIM card is okay and all data is displayed properly for the SIM.
I am not really sure what to do, but try to get a Sprint SIM card and put it in to try to reprovision the phone to Sprint and then move it back over to MetroPCS.
Please help what should I do now to get the phone back on MetroPCS?
Thanks,
Trumpet
TrumpetWinsockError said:
*SNIP*
I downloaded a SIM Card reader and the LG G6 doesnt give me any information on the sim card. If I put the SIM card into my On5 phone and use the SIM Card reader app I can see that my SIM card is okay and all data is displayed properly for the SIM.
I am not really sure what to do, but try to get a Sprint SIM card and put it in to try to reprovision the phone to Sprint and then move it back over to MetroPCS.
Please help what should I do now to get the phone back on MetroPCS?
Click to expand...
Click to collapse
Debranding?
The boot loader is locked so how can you modify anything on the phone?
First I would kdz back to stock.
That is install the version of software unaltered that should have come with the phone.
I'll leave it up to you to search in the QA section.
Once that is done, confirm the phone is unlocked.
You should need to do nothing more than to drop in the Metro SIM to have it work.
If the phone is not unlocked you will get "invalid SIM" messages.
tech_head said:
Debranding?
The boot loader is locked so how can you modify anything on the phone?
Click to expand...
Click to collapse
Firstly, thank you for the read and reply. I was able to debrand the phone utilizing a dial code found in this thread:
sprint-lg-g6-ls993-dial-codes
The thread states:
"##27263# (##BRAND#) - Removes any carrier branding and redetects the carrier based on (NV registry/RUIM/SIM?).
Note: Useful if flashing to Boost Mobile or similar carrier."
After debranding the APN area became un-editable.
tech_head said:
First I would kdz back to stock.
That is install the version of software unaltered that should have come with the phone.
I'll leave it up to you to search in the QA section.
Click to expand...
Click to collapse
I checked this thread:
list-lg-g6-stock-firmware
At this time there is not a Sprint LG G6 KDZ.
tech_head said:
Once that is done, confirm the phone is unlocked.
You should need to do nothing more than to drop in the Metro SIM to have it work.
If the phone is not unlocked you will get "invalid SIM" messages.
Click to expand...
Click to collapse
I need to confirm that the phone is unlocked. I did have a conversation with Sprint technician that said it came up unlocked in their system. It could be possible (although I don not know for sure) that the phone's hardware/software is locked and yet Sprint cell network has the phone unlocked in their system. Maybe I need to purchase an unlock service for the phone?
Have you tried this thread? https://forum.xda-developers.com/sprint-g6/help/mobile-gsm-data-issues-unlock-t3625705
I have the same issued. After "debranding" I can't add a new APN. In my case I do have voice and SMS, but no DATA since I can't add an APN.. Were you able to fix your phone. Please share the solution if you did. Thanks
ultra_dd7 said:
I have the same issued. After "debranding" I can't add a new APN. In my case I do have voice and SMS, but no DATA since I can't add an APN.. Were you able to fix your phone. Please share the solution if you did. Thanks
Click to expand...
Click to collapse
Im also having the sam issue
The only way to fix this is to insert an active sprint sim card with service and dial ##72786# to re-activate
Since i switched to metro pcs ......my sim service is not active
I gotta find someone
ultra_dd7 said:
I have the same issued. After "debranding" I can't add a new APN. In my case I do have voice and SMS, but no DATA since I can't add an APN.. Were you able to fix your phone. Please share the solution if you did. Thanks
Click to expand...
Click to collapse
is your problem solved?
same problem
i have the same problem but i select de uicc unlock and works my mexico sim but just only voice calls and text. apn still greyed out and says otasn on apn settings grayed out too. any solution for this ?
Try this:
Dial 5689#*993# ; go to NAOT + NAO Test + NAO CARRIER (Select NONE).
After that you will be able to edit/add APNs
Hey guys,
I have an S8+ from Canada (unlocked, purchased direct from Samsung). The latest update seems to have killed off the ability to get data working, everything else is fine.
The update went as normal, but as soon as it rebooted it was out of action. I've since reconfigured APN settings, wiped the cache partition, reset the network and performed a factory reset - no dice.
I swapped sim cards with another GS8 - my sim worked fine in the other phone and that sim didn't work in mine.
Anyone have any ideas?
Kind Regards,
Michael
Hey guys,
I have an S8+ from Canada (unlocked, purchased direct from Samsung). The latest update seems to have killed off the ability to get data working, everything else is fine.
The update went as normal, but as soon as it rebooted it was out of action. I've since reconfigured APN settings, wiped the cache partition, reset the network and performed a factory reset - no dice.
I swapped sim cards with another GS8 - my sim worked fine in the other phone and that sim didn't work in mine.
Anyone have any ideas?
Kind Regards,
Michael
Click to expand...
Click to collapse
Is your APN settings still intact after the update? Check under settings>mobile network>access point names. That's most likely the problem, you might have to Google the APN for your current carrier and add it to your APN list, then select it. If that isn't the problem make sure you have the proper network mode selected (ex. CDMA, LTE, Global,...) if you need further help don't hesitate to ask.
thehaXor said:
Is your APN settings still intact after the update? Check under settings>mobile network>access point names. That's most likely the problem, you might have to Google the APN for your current carrier and add it to your APN list, then select it. If that isn't the problem make sure you have the proper network mode selected (ex. CDMA, LTE, Global,...) if you need further help don't hesitate to ask.
Click to expand...
Click to collapse
Thanks for the reply - yea that was the very first thing I checked. No dice!
Do you have the proper network type selected for your carrier?
I just upgrade my Nokia 6(TA-1000) to official Android 8.0.0 (Oreo).
Then my Cellular network won't work anymore.
I live in Hong Kong, using sim card service "CMHK".
I think it is LTE/WCDMA mode.
Tried "*#*#4636#*#*" and changing the settings.
But the connection always shown IPv4: Failed(2)
The phone notification show it is connected and running 3G network.
But the upload/download speed is always 0KB/s.
Reset to factory setting already.
Before upgrade Android everything work fine.
Anyone have the same problems?
Now, what can i do....?
It seems I can't even downgrade my Android.
Only, have to wait for next update and hope it will fixed?
I think i am screwed.
Alvin Fung said:
I just upgrade my Nokia 6(TA-1000) to official Android 8.0.0 (Oreo).
Then my Cellular network won't work anymore.
I live in Hong Kong, using sim card service "CMHK".
I think it is LTE/WCDMA mode.
Tried "*#*#4636#*#*" and changing the settings.
But the connection always shown IPv4: Failed(2)
The phone notification show it is connected and running 3G network.
But the upload/download speed is always 0KB/s.
Reset to factory setting already.
Before upgrade Android everything work fine.
Anyone have the same problems?
Now, what can i do....?
It seems I can't even downgrade my Android.
Only, have to wait for next update and hope it will fixed?
I think i am screwed.
Click to expand...
Click to collapse
Why dont you hard reset your device, this could help you
Hard reset is done by recovery menu.
Hope this couls work for you
sltushar said:
Why dont you hard reset your device, this could help you
Hard reset is done by recovery menu.
Hope this couls work for you
Click to expand...
Click to collapse
I already do factory reset on System Settings.
I think it is the same as reset on recovery menu.
It still Android 8.0.0 and problem still exists.
Alvin Fung said:
I already do factory reset on System Settings.
I think it is the same as reset on recovery menu.
It still Android 8.0.0 and problem still exists.
Click to expand...
Click to collapse
No, there is a lot difference between system reset(soft reset) and recovery reset (hard reset)
Try it, may be it solve your problem
sltushar said:
No, there is a lot difference between system reset(soft reset) and recovery reset (hard reset)
Try it, may be it solve your problem
Click to expand...
Click to collapse
Tried. No luck, the problem still exists.
It seems you ****ed up modem firmware. What's the baseband version and build number from About?
Alvin Fung said:
I just upgrade my Nokia 6(TA-1000) to official Android 8.0.0 (Oreo).
Then my Cellular network won't work anymore.
I live in Hong Kong, using sim card service "CMHK".
I think it is LTE/WCDMA mode.
Tried "*#*#4636#*#*" and changing the settings.
But the connection always shown IPv4: Failed(2)
The phone notification show it is connected and running 3G network.
But the upload/download speed is always 0KB/s.
Reset to factory setting already.
Before upgrade Android everything work fine.
Anyone have the same problems?
Now, what can i do....?
It seems I can't even downgrade my Android.
Only, have to wait for next update and hope it will fixed?
I think i am screwed.
Click to expand...
Click to collapse
Have you tried other SIM cards, whether you work in your cell phone! Tried to register your network operator service in the settings! Set preferred network ~
---------- Post added at 11:04 AM ---------- Previous post was at 10:57 AM ----------
Have you tried other SIM cards, whether you work in your cell phone! Tried to register your network operator service in the settings! Set preferred network ~
qwertysmerty said:
It seems you ****ed up modem firmware. What's the baseband version and build number from About?
Click to expand...
Click to collapse
I use official update.
All firmware should be correct?
BTW, I get a new sim card from ISP but cellular network still not working.
Also, tried both sim card slot 1 and slot 2 nothing work.
May be new system not compatible with my SIM card service only which is "CMHK" aka "中國移動香港".
Hope next update will fix that...
Device name:
Nokia 6
Model
TA-1000
Android version
8.0.0
Android security patch level
January 1, 2018
Baseband version
MPSS.JO.3.0-00387-8937_GENNS_PACK-1.124813.1.126605.3
Kernel version
3.1.8.66-perf
Fri Jan 12 19:48:46 CST 2018
Camera firmware version
V100.0230.05
V010.0210.10
Touch panel firmware version
ilitek-V10010
Goodix-v1.05.29-HV
Build number
00CN_5_210
Baseband version looks good. I was just wonder if your ta-1000 ever had ta-1003 firmware installed. Don't know what's wrong with radio on your phone, sorry.
I have same problem in my Nokia 6 TA1003 after upgraded to 8.0
The CMHK sim in sim 2 slot the cellular network can work. sim 1 slot install other ISP sim card is no problem.
Just put the CMHK in sim 1 slot only run 3G voice services and cellular network not work.
NOKIA 6
hi,
i updated my nokia 6 TA-1000 to oreo update.
i faced many issues like lte not working.
in battery saver mode launcher is stopping suddenly.
it is not detecting the sim correctly.
i didnt get network signals correctly.
Then i tried to hard reset my mobile ,after complete reset and after rebooting it stopped at language selection,i clicked lets go many times but it is not working .it got stucked there.
is there anyway to get rid of it.i asked for nokia chat support but they are asking me to take mobile to nearest service center.
if there is any solution please guide me with it .thank you in advance.
I just turn off the cellular network yesterday.
After I wake up from bed, my phone Google service can not connect from wifi(can't use email, Google store).
BUT! After reinsert my sim card and turn back on cellular network, everything working now.
Both 4G cellular and Google service all good.
May be some part of the network is cached.
So, if you encounter this problem just turn off cellular network and wait.
BenSo2111 said:
I have same problem in my Nokia 6 TA1003 after upgraded to 8.0
The CMHK sim in sim 2 slot the cellular network can work. sim 1 slot install other ISP sim card is no problem.
Just put the CMHK in sim 1 slot only run 3G voice services and cellular network not work.
Click to expand...
Click to collapse
It seems that, the old slot 1 cached your sim card.
So, you change to slot 2 work, but you can't use SD card.
And I found that if you wait a long time the cache will clear.
You can try to insert sim card back to slot 1 after 1-2 days.
gamez cliq said:
hi,
i updated my nokia 6 TA-1000 to oreo update.
i faced many issues like lte not working.
in battery saver mode launcher is stopping suddenly.
it is not detecting the sim correctly.
i didnt get network signals correctly.
Then i tried to hard reset my mobile ,after complete reset and after rebooting it stopped at language selection,i clicked lets go many times but it is not working .it got stucked there.
is there anyway to get rid of it.i asked for nokia chat support but they are asking me to take mobile to nearest service center.
if there is any solution please guide me with it .thank you in advance.
Click to expand...
Click to collapse
The only option was left to flash stock firmware, but as it updated to oreo, its bootloader has also been updated so I will suggest you to wait for official oreo firmware to release, please don't try to downgrade your device for now, it can brick your device very badly, keep patience, if any solution will come out, we will definitely tell you
Sim detecting issues of Nokia 6
Have you got it fixed now?
I'm also having the same problem, and tell me how did you do it?
Nevklear said:
Have you got it fixed now?
I'm also having the same problem, and tell me how did you do it?
Click to expand...
Click to collapse
Yes, I got it fixed...
1) Just turn off your cellular network.
2) Wait for 1-2 days.
3) Turn on your cellular network again, it should work.
How can I off cellular network. Will keeping it in flight mode helps?
Alvin Fung said:
Yes, I got it fixed...
1) Just turn off your cellular network.
2) Wait for 1-2 days.
3) Turn on your cellular network again, it should work.
Click to expand...
Click to collapse
Thank you for raising this question. My phone got the same problem. I am just wondering if I should send it to maintenance center but I guess they will just do reset.
And by saying "turn off cellular network and wait for 1-2 days", do you mean by just turning off the data usage, or turning it to flight mode/ turning the phone.
Nevklear said:
Have you got it fixed now?
I'm also having the same problem, and tell me how did you do it?
Click to expand...
Click to collapse
I just read a comment from a forum in HK and some members find a way to fix the problem. I tried it and it is successful.
{lihkg.com/thread/544787/page/1?ref=web&post=20}
i face same problem .. Nokia care told me that your phone motherboard problem
Hi Folks,
I have a VNS-L31 running C440B392, EMUI 5.0.4
It is UK region and currently locked to EE, or sort of. I have the unlock code from EE, no problems getting that but when I put in different SIM cards I'm not given the prompt to unlock the phone. The phone boots and tries to connect but then fails to register on the network.
Oddly, if I boot the phone, put in an EE SIM and allow it to connect, then swap the SIM to another network without rebooting it will connect to the alternate network for a short while.
I've been looking at the instructions for putting custom firmware on but most of the links are old and dead. Even trying to find copies of the stock ROM doesn't do well these days as the Huawei database is gone.
So, I'm not sure where I am with it other than waiting for a response from EE that may or may not help.
Factory reset makes no difference...
It's a lot of hassle to go to for a backup phone!
Cheers.