Locked out because of previous Google account - FRP - Samsung Galaxy S8 Questions and Answers

Hi guys
Today I bought an S8 from a friend and because they didn't clean the phone I decided to do a factory reset from the recovery like I used to do on my S6 all the time. This time I learnt about FRP.
Now I can't log into the device because the setup wizard says I have to log in with the previous google account first, and my friend doesn't have those details (older person).
So yeah, I'm now stuck. I have the stock Pie ROM on there and the the stock recovery. Flashing anything other than the stock ROM through odin doesn't work due to the FRP.
In download mode it says:
KG State: Prenormal
FRP Lock: On
OEM Lock: On
Can anyone help me to make this brick a phone again?
Thank you

PakkaZA said:
Hi guys
Today I bought an S8 from a friend and because they didn't clean the phone I decided to do a factory reset from the recovery like I used to do on my S6 all the time. This time I learnt about FRP.
Now I can't log into the device because the setup wizard says I have to log in with the previous google account first, and my friend doesn't have those details (older person).
So yeah, I'm now stuck. I have the stock Pie ROM on there and the the stock recovery. Flashing anything other than the stock ROM through odin doesn't work due to the FRP.
In download mode it says:
KG State: Prenormal
FRP Lock: On
OEM Lock: On
Can anyone help me to make this brick a phone again?
Thank you
Click to expand...
Click to collapse
There's plenty of tutorials on how to unlock FRP lock on YouTube.
https://youtu.be/_hWnDdheuxY

ELMoro752 said:
There's plenty of tutorials on how to unlock FRP lock on YouTube.
https://youtu.be/_hWnDdheuxY
Click to expand...
Click to collapse
Thanks, but the problem is that my phone doesn't have the input options similar to what's shown in that video at 04:00 (the arrow top left isnt present for me)

PakkaZA said:
Thanks, but the problem is that my phone doesn't have the input options similar to what's shown in that video at 04:00 (the arrow top left isnt present for me)
Click to expand...
Click to collapse
You're out of luck then. Sometimes we take a loss buying second hand phones. Guess you'll be more careful next time. Strange that the person you bought the phone from doesn't remember their email login. How do this person even use the services offered by Google one might wonder. Just ask for your money back, not your fault that your friend suffer from dementia :cyclops:

This is a grey matter on this site. It has been asked time and time again. The best you will get on xda is either use the search bar it the top of the screen or Google can be your friend. The answer is most definitely out there. and BTW the s6 had frp on it too. This isn't new any more. I can understand back way when frp came out on lollipop some didn't know. But that's been several years now

Related

need google account to verify my device, after flashing org. firmware ?? pls help !

hello out there everyone, i have a big problem with my new samsung j5 6 sm-j510fn/ds.
i tried to root my device directly after i became it. i flashed twrp with odin but forgot to disabel the oem lock. so i got a frp lock, as i rebooted my device.
now i´ve downloaded my original firmware and flashed it with odin.
now when i reboot, everything seems normal but google wants me to log in my google account to verify my device, but i never used one on this device !!! and it isn´t accepting anyone
i tried 8 different firmwares for my device, but it´s allways the same....
anyone an idea what i can do ?
kies3 and smartswitch didn´t even know my model nr. on the sticker behind the battery....
only sm-j510fn but then they say wrong serial number
It is just a simple problem, check on youtube, there are like hundred of tutorials on how to bypass Google verification.
666beers4me said:
hello out there everyone, i have a big problem with my new samsung j5 6 sm-j510fn/ds.
i tried to root my device directly after i became it. i flashed twrp with odin but forgot to disabel the oem lock. so i got a frp lock, as i rebooted my device.
now i´ve downloaded my original firmware and flashed it with odin.
now when i reboot, everything seems normal but google wants me to log in my google account to verify my device, but i never used one on this device !!! and it isn´t accepting anyone
i tried 8 different firmwares for my device, but it´s allways the same....
anyone an idea what i can do ?
kies3 and smartswitch didn´t even know my model nr. on the sticker behind the battery....
only sm-j510fn but then they say wrong serial number
Click to expand...
Click to collapse
Damn... Issue... Smarthswitch does sometimes have bugs. Try creating a new google account to log in. Logging to your samsung account then might let you restore your data. Btw google how to bypass google login. There are many guides but I don't remember one right now.
Ragazzza said:
It is just a simple problem, check on youtube, there are like hundred of tutorials on how to bypass Google verification.
Click to expand...
Click to collapse
I watched a lot of videos on youtube but nothing worked for me ?
Amarius1 said:
Damn... Issue... Smarthswitch does sometimes have bugs. Try creating a new google account to log in. Logging to your samsung account then might let you restore your data. Btw google how to bypass google login. There are many guides but I don't remember one right now.
Click to expand...
Click to collapse
I made a new google account but i had to make it on my desktop pc, cause i can't do on my j5. When i boot my j5 i can take the first three steps
1. the android welkome screen appears and i have to choose a language
2. choose w-lan
3. accept policies
And then google verification starts and i have to type my Email and password. When i confirm i get this error message on the bottom of the screen: Unable to sign in device due to a recent passwort change. Please try to sign in 24 hours after the passwort change performed
And i can't bypass it
Follow the realterm tutorials on YouTube (required Windows computer) and put a simcard into it. Managed to get my friends J500H from stuck on FRP lock to CM 12.1
Moshifan100 said:
Follow the realterm tutorials on YouTube (required Windows computer) and put a simcard into it. Managed to get my friends J500H from stuck on FRP lock to CM 12.1
Click to expand...
Click to collapse
Ok thx, that sounds good ! I try it a soon i'm back home !
Moshifan100 said:
Follow the realterm tutorials on YouTube (required Windows computer) and put a simcard into it. Managed to get my friends J500H from stuck on FRP lock to CM 12.1
Click to expand...
Click to collapse
Ypeeee !!!! realterm did it !! it works !!!!
thx all of you for your help !!!!
666beers4me said:
hello out there everyone, i have a big problem with my new samsung j5 6 sm-j510fn/ds.
i tried to root my device directly after i became it. i flashed twrp with odin but forgot to disabel the oem lock. so i got a frp lock, as i rebooted my device.
now i´ve downloaded my original firmware and flashed it with odin.
now when i reboot, everything seems normal but google wants me to log in my google account to verify my device, but i never used one on this device !!! and it isn´t accepting anyone
i tried 8 different firmwares for my device, but it´s allways the same....
anyone an idea what i can do ?
kies3 and smartswitch didn´t even know my model nr. on the sticker behind the battery....
only sm-j510fn but then they say wrong serial number
Click to expand...
Click to collapse
If you've never used a Google account and your phone is new, you should not be asked for an account. When you turn on the phone for the first time a configuration setup appears which in one of its steps asks you to enter a Google account, if you have done and you have put a pin code the phone will be blocked when you try to alter the system. FRP is activated when you put a security pattern, pin code, or add a Google account. Before installing the twrp you should activate the oem unlock. In any case the phone is stolen, we can not help you with that. Xda has her rules. You can try using a box z3x, medusa, octopus etc etc.
I never use google accounts, why should i ? and the phone was bought through amazon. If you start the first time without any sim card, bypass the google account login and then put twrp on it. You get the same problem as i. You'll see. I don't steal Handys or buy things like that !
666beers4me said:
I never use google accounts, why should i ? and the phone was bought through amazon. If you start the first time without any sim card, bypass the google account login and then put twrp on it. You get the same problem as i. You'll see. I don't steal Handys or buy things like that !
Click to expand...
Click to collapse
If you don't use Google accounts then it must be a very limited experience. Because most of what the device can do is based around Google.
How do you update apps? Backup contacts? Use YouTube etc?
Also it seems you missed out a bit of information above. It doesn't say you've factory reset your device which you must have done to get you in that predicament.
All you needed to do was reinstall the stock firmware to bypass FRP Lock. Wiping the device had compounded the issue.
Its great that you've fixed it, but at least you may realise the value of ensuring you have a working Google account.

Samsung SM-T580 FRP Lock

Hi everyone !
I'm actually working in an IT centre (Don't know how to call that, or to traduce to you), and I just got a customer who handed me a Samsung SM-T580 tablet who is FRP locked... I've been searching since 3 days now, trying various methods, even trying a downgrade to other versions, but no luck. I've searched on XDA to see if anyone has got the same problem, but everyone has a different build number, as mine is T580XXU2AQA2. I've seen that if the 3 finals letters/number are PG1, I'm in luck, but if they're PL4, I'm unlucky. But what about QA2 ? And what about the FRP Lock on this build ?
Thanks for help, as I begin to lose hope...
TheHapist said:
Hi everyone !
I'm actually working in an IT centre (Don't know how to call that, or to traduce to you), and I just got a customer who handed me a Samsung SM-T580 tablet who is FRP locked... I've been searching since 3 days now, trying various methods, even trying a downgrade to other versions, but no luck. I've searched on XDA to see if anyone has got the same problem, but everyone has a different build number, as mine is T580XXU2AQA2. I've seen that if the 3 finals letters/number are PG1, I'm in luck, but if they're PL4, I'm unlucky. But what about QA2 ? And what about the FRP Lock on this build ?
Thanks for help, as I begin to lose hope...
Click to expand...
Click to collapse
Before attempting to flash ANY ROM on a T580, you have to enable "OEM unlock" in the /Setup/Developer options. If you don't, the way to unbrick the tablet is by using the Samsung Smart Switch app via a PC.
lewmur said:
Before attempting to flash ANY ROM on a T580, you have to enable "OEM unlock" in the /Setup/Developer options. If you don't, the way to unbrick the tablet is by using the Samsung Smart Switch app via a PC.
Click to expand...
Click to collapse
I can't do anything as I had the tablet already locked :/ I can just access the recovery and the download mode (As well as the normal boot, but it is pointless here).
I already flashed a stock ROM via Odin, and it worked fine as it was the same version in the tablet
TheHapist said:
I can't do anything as I had the tablet already locked :/ I can just access the recovery and the download mode (As well as the normal boot, but it is pointless here).
I already flashed a stock ROM via Odin, and it worked fine as it was the same version in the tablet
Click to expand...
Click to collapse
This one works with the latest build from PL4 to QC2 ( P= 2016, Q= 2017 ) , Android 6 ; not work with Android 7
https://www.youtube.com/watch?v=Xo9uJDDuSxw
Try it, if you can get the Assist then it will work as you can open Chrome to download Google Account Manager to add you own Google account and do the factory reset or just keep it as you are the owner now, taking full control of the tablet.
---------- Post added at 09:17 PM ---------- Previous post was at 09:04 PM ----------
lewmur said:
Before attempting to flash ANY ROM on a T580, you have to enable "OEM unlock" in the /Setup/Developer options. If you don't, the way to unbrick the tablet is by using the Samsung Smart Switch app via a PC.
Click to expand...
Click to collapse
If you can go to Setting and enable the OEM Unlock, you're not FRP lock and in owner account.
FRP ( Factory Reset Protection ) is a secured method from Google prevents anyone to continue in the settings without passing the verified account steps.
Without the previous synced account ID and password, it will keep you in a loop in the setting steps.
Beut said:
This one works with the latest build from PL4 to QC2 ( P= 2016, Q= 2017 ) , Android 6 ; not work with Android 7
https://www.youtube.com/watch?v=Xo9uJDDuSxw
Try it, if you can get the Assist then it will work as you can open Chrome to download Google Account Manager to add you own Google account and do the factory reset or just keep it as you are the owner now, taking full control of the tablet.
---------- Post added at 09:17 PM ---------- Previous post was at 09:04 PM ----------
If you can go to Setting and enable the OEM Unlock, you're not FRP lock and in owner account.
FRP ( Factory Reset Protection ) is a secured method from Google prevents anyone to continue in the settings without passing the verified account steps.
Without the previous synced account ID and password, it will keep you in a loop in the setting steps.
Click to expand...
Click to collapse
Obviously it is to late for the OP to change to "OEM enable" setting. I was merely pointing out the cause of the problem. But it also seemed apparent that the Google account settings are unknown.
I bought a tablet on eBay that had this problem and was able to get it working using Samsung Smart Switch run from a PC connected to the tablet in the download mode.
TheHapist said:
But what about QA2 ? And what about the FRP Lock on this build ?
Thanks for help, as I begin to lose hope...
Click to expand...
Click to collapse
The latest build QC2 from US can bypass easily by Google Account Manager app, I believe it will work with your build.
Beut said:
The latest build QC2 from US can bypass easily by Google Account Manager app, I believe it will work with your build.
Click to expand...
Click to collapse
Yep, it WORKED ! I'm really grateful, I was losing hope. Thank you so much !
The hapist how did you manage to bypass the frp on the tablet I am having the same problem I can’t get it to figure out please help me I have the t 580 Samsung Tab a 10.1 running Android 7.0
El sal said:
The hapist how did you manage to bypass the frp on the tablet I am having the same problem I can’t get it to figure out please help me I have the t 580 Samsung Tab a 10.1 running Android 7.0
Click to expand...
Click to collapse
Watch the youtube video posted by Beut in post #4
TheHapist said:
Hi everyone !
I'm actually working in an IT centre (Don't know how to call that, or to traduce to you), and I just got a customer who handed me a Samsung SM-T580 tablet who is FRP locked... I've been searching since 3 days now, trying various methods, even trying a downgrade to other versions, but no luck. I've searched on XDA to see if anyone has got the same problem, but everyone has a different build number, as mine is T580XXU2AQA2. I've seen that if the 3 finals letters/number are PG1, I'm in luck, but if they're PL4, I'm unlucky. But what about QA2 ? And what about the FRP Lock on this build ?
Thanks for help, as I begin to lose hope...
Click to expand...
Click to collapse
I have same problem QA2 & FRP lock SM-T580 but I have the original owners info but error message still says wait 24 hours?????
Ahlonnae said:
I have same problem QA2 & FRP lock SM-T580 but I have the original owners info but error message still says wait 24 hours?????
Click to expand...
Click to collapse
You see this message because you're still at first page of sign in. Reset it: Power + Volume Up + Home you should get to the Recovery and do a Factory Data Reset.
If you already have original owner information, you shouldn't have any problem of setting the tablet at the step of verifying google account.
I have done FRP bypass on the SM-T580 at least 10 tablets a day, so I can say FRP of Google is a joke. I have to deal with FRP lock everyday and I only need 10 minutes to bypass it.
[EDIT] Damned font I misread FRP for FAP
Posted elsewhere, but as I'm getting rather anxious and as I'm waiting for DBT-T580XXU2BQE4-20170525170357.zip to download... I ended up with a FAP lock. I can't find out if there's any difference from FRP lock - is there any?
Also, about Smart Switch, do the instructions from https://www.sammobile.com/forum/showthread.php?t=34745 apply? Smart Switch tells me that the device is unsupported and I don't get the Device Initialization tab!
Thanks!
[EDIT2] FW downloaded. Tried to use Odin, but there are four options: BL/AP/CP/CSC. Yet the FW package has these entries:
AP_T580XXU2BQE4_CL11316739_QB13491827_REV00_user_low_ship_meta.tar.md5
BL_T580XXU2BQE4_CL11316739_QB13491827_REV00_user_low_ship.tar.md5
CSC_OXA_T580OXA2BQE4_CL11316739_QB13491827_REV00_user_low_ship.tar.md5
HOME_CSC_OXA_T580OXA2BQE4_CL11316739_QB13491827_REV00_user_low_ship.tar.md5
So which one is CP?
You only need to load BL, AP, and CSC, ignore the HOME_CSC, but it seems you're flashing the Android 7 build from Germany which no method works.
You need to downgrade to Android 6, region doesn't matter for the purpose of bypass FRP. When it's done, flash back to your original region in Android 7.
Cellular South PL4 is the build you can downgrade and bypass FRP.
Beut said:
You only need to load BL, AP, and CSC, ignore the HOME_CSC, but it seems you're flashing the Android 7 build from Germany which no method works.
You need to downgrade to Android 6, region doesn't matter for the purpose of bypass FRP. When it's done, flash back to your original region in Android 7.
Cellular South PL4 is the build you can downgrade and bypass FRP.
Click to expand...
Click to collapse
First of all, thank you for your reply indeed.
Yes, I guess it was from Germany since German was its language when it first booted and it was 7.0.
So I'm downloading XAR-T580UEU2APL4-20170407113933.zip (Cellular South PL4) and flashing it with Odin, but once it's done, how do I flash 7 again? Use Odin with the initial BL/AP/CSC that I got?
Again, thank you!
[EDIT] Oh yeah, 6.0 flashed successfully and I'm off FRP lock!!!! Thanks so much... Now I guess I turn on OEM enable in Dev options and flash BL/AP/CSC in Odin?
No need to flash back if you want to keep current US build if it has your prefer language.
However, it's now US tablet, it only update the latest one from US build.
No need to turn on OEM unlock if you know your own Google ID and password.
If you like, flash the Europe build as it has more languages than US one, the same way as you downgrade firmware: load BL, AP, and CSC to Odin.
You're right. I was asking because I thought I'd have lost OTA, which was not the case - device updated OTA to 7.0 so I then proceeded and rooted it again. *Now* OTA is dead, but I'm good.
I was thinking, probably, than on Samsung devices tripping Knox would disable OTA.
Thanks for your reply once more
Tripping Knox doesn’t disable OTA but if the status of firmware is Custom, you won’t be able to update software. I have some tablets which have Knox count more than 1, they update normally because I run stock firmware
Beut said:
Tripping Knox doesn’t disable OTA but if the status of firmware is Custom, you won’t be able to update software. I have some tablets which have Knox count more than 1, they update normally because I run stock firmware
Click to expand...
Click to collapse
Yup! I'm learning by doing
I guess that having an official FW but custom recovery equals to Custom, correct? Which means if I reflash original OTA will be back?
In the setting, About Tablet, Status, if the device status is Official, you have no problem of update via OTA.
Or in Download Mode, if the System Status is Official. I believe your system is Custom if having custom recovery.
Rooted device will become Official if you flash back the stock firmware , however the Knox counting is not rolling back to zero.
Yup, I did know about Knox (that would defeat the purpose, right? ).
If I'm not mistaken flashing original FW will erase data, no? So I'll save it for when there's a decent Oreo ROM out there. Then again, it won't be Original even then so I guess I'm off that road, but I don't think Samsung will be releasing any new OTAs any time soon so there's no meaning in it, surely?

FRP lock, verify previous google account . Asus Zenfone 5Q

I bought a used zenfone 5Q off of ebay and it had a screen lock password protection on it. I used fastboot and I think what I did was try to rewrite the recovery image. I now have the dreaded FRP lock problem (sign in with previous google account). I cannot figure out how to fix or bypass the FRP lock. The only thing I've come up with is try to use TWRP to backup from a 2nd good 5Q phone I have and restore it to the bad bricked phone but since I cannot access the settings I cannot even enable USB debugging to try to unlock the bootloader. I've been trying for days to figure out how to fix this FRP lock, can anyone please help me?
eksine said:
I bought a used zenfone 5Q off of ebay and it had a screen lock password protection on it. I used fastboot and I think what I did was try to rewrite the recovery image. I now have the dreaded FRP lock problem (sign in with previous google account). I cannot figure out how to fix or bypass the FRP lock. The only thing I've come up with is try to use TWRP to backup from a 2nd good 5Q phone I have and restore it to the bad bricked phone but since I cannot access the settings I cannot even enable USB debugging to try to unlock the bootloader. I've been trying for days to figure out how to fix this FRP lock, can anyone please help me?
Click to expand...
Click to collapse
With frp enabled, your not going to be able to use fastboot or recovery. Contact the seller of the device. I'm sure there's a frp bypass method, but I doubt you will find one posted.
Where did you find twrp for this device?
Cyb3rk1ll said:
With frp enabled, your not going to be able to use fastboot or recovery. Contact the seller of the device. I'm sure there's a frp bypass method, but I doubt you will find one posted.
Where did you find twrp for this device?
Click to expand...
Click to collapse
no the seller posted that it has a password lock and it's for parts. well I thought doing a hard reset would fix that but turned out it was harder than I thought, recovery mode didn't even work. I actually did send command to it using usb to update the firmware and I think what I did was rewrote the recovery image, but I'm not sure. I was able to get teh phone to the let's get started part but than it asks for the previous google account. there is not 1 single frp bypass for this phone yet and every method of trying to get out of the lets get started page is useless. there's tons of 5q twrp tutorials out there, it wont let me post the link but the best one i saw was from getdroidtips
eksine said:
no the seller posted that it has a password lock and it's for parts. well I thought doing a hard reset would fix that but turned out it was harder than I thought, recovery mode didn't even work. I actually did send command to it using usb to update the firmware and I think what I did was rewrote the recovery image, but I'm not sure. I was able to get teh phone to the let's get started part but than it asks for the previous google account. there is not 1 single frp bypass for this phone yet and every method of trying to get out of the lets get started page is useless. there's tons of 5q twrp tutorials out there, it wont let me post the link but the best one i saw was from getdroidtips
Click to expand...
Click to collapse
If I had a spare device I would try to assist you with the frp bypass, but my 5q is my only phone. I'm going to lean towards the phone was stolen if the seller doesn't know the Google account info. If you have an otg maybe give that a try. Many of the old frp bypass methods have been patched, so most of my old methods probably won't work. There are eBay services that attempt to do it for a fee, but I personally would not trust them.
Cyb3rk1ll said:
If I had a spare device I would try to assist you with the frp bypass, but my 5q is my only phone. I'm going to lean towards the phone was stolen if the seller doesn't know the Google account info. If you have an otg maybe give that a try. Many of the old frp bypass methods have been patched, so most of my old methods probably won't work. There are eBay services that attempt to do it for a fee, but I personally would not trust them.
Click to expand...
Click to collapse
the only ebay frp services I saw were for samsung, I don't think I saw many asus frp services. yeah like you said I have only seen tutorials for up to the zenfone 3 or 4. and none seemed to work, everything seems patched. when I google 5q frp, the first hit is this thread, lol. hopefully in the future someone can find a way. I have a fully working 5Q, I was just thinking hey wow a 5Q for $120, I could fix it, but no
eksine said:
I bought a used zenfone 5Q off of ebay and it had a screen lock password protection on it. I used fastboot and I think what I did was try to rewrite the recovery image. I now have the dreaded FRP lock problem (sign in with previous google account). I cannot figure out how to fix or bypass the FRP lock. The only thing I've come up with is try to use TWRP to backup from a 2nd good 5Q phone I have and restore it to the bad bricked phone but since I cannot access the settings I cannot even enable USB debugging to try to unlock the bootloader. I've been trying for days to figure out how to fix this FRP lock, can anyone please help me?
Click to expand...
Click to collapse
Can't you use ADB commands too?
Same problem with Asus zenfone 5 lite or 5q or 5 selfie
mrsiri said:
Can't you use ADB commands too?
Click to expand...
Click to collapse
Hello
Please if you already got the solution tell me so I can fix my ASUS zenfone 5 lite.
Thank you
Rui Pinto
Rui Pinto said:
Hello
Please if you already got the solution tell me so I can fix my ASUS zenfone 5 lite.
Thank you
Rui Pinto
Click to expand...
Click to collapse
First off I need you to answer my question
mrsiri said:
Can't you use ADB commands too?
Click to expand...
Click to collapse
yes you can. I was able to update the firmware with adb to the locked 5q, but instead what that did was remove the pin lock screen however the "welcome please set up phone " came up and then it said log in with previous google account. this is an frp lock, don't think adb can do anything, that I know of
eksine said:
yes you can. I was able to update the firmware with adb to the locked 5q, but instead what that did was remove the pin lock screen however the "welcome please set up phone " came up and then it said log in with previous google account. this is an frp lock, don't think adb can do anything, that I know of
Click to expand...
Click to collapse
Try custom rom?
---------- Post added at 06:39 PM ---------- Previous post was at 06:37 PM ----------
mrsiri said:
Try custom rom?
Click to expand...
Click to collapse
Can't you use command "adb reboot bootloader" ?
mrsiri said:
Try custom rom?
---------- Post added at 06:39 PM ---------- Previous post was at 06:37 PM ----------
Can't you use command "adb reboot bootloader" ?
Click to expand...
Click to collapse
doesn't custom rom require usb debugging enabled? How can I enable it if I cannot access settings? I think I did try to reboot bootloader, I could be wrong, but I don't think that worked. frp lock isn't a joke, it is a b$tch to bypass unless someone else has fixed it
just an update: found asus support online and they said it's under warranty (through imei number lookup) through sometime in 2019, gave me an rma and an address to send it back. Just sent it. included ebay receipts, not sure if that helps at all or just confuses them. so best bet to get this fixed is either 1) do not buy any phones that have FRP lock on them or any kind of a pin number lock. return back to ebay if you were mislead or just don't be tempted because of the low price like me thinking it will be easy to fix by resetting it, doesn't work. or 2) asus support and they will lookup your warranty coverage. fingers crossed. I asked them if they'll just give me a refurb, the rep said no they'll fix it so there is a chance they can't do anything, but they did make the phone, hopefully they have software that can truly reset those phones and wipe off the FRP. everyone including best buy cell reps and even asus customer support have no clue what I'm talking about when I mention factory reset protection lock, they can't even repeat back what I just called it. will update if this works. if your phone is out of warranty ask if you can pay to have it fixed, assuming mine returns back actually fixed, will update again hopefully
SOLVED! after I did a chat with asus phone support they gave me the RMA number. I had to pay shipping, used usps priority (they give you 30 days I think for the RMA). anyways they spent literally 2 days after they got my zenfone 5Q and fixed it!. the papers for the work says "problem /symptom : OS hang up" "action: reinstall HDI image (PC) / FOTA (phone/pad) to solve the problem. you do not send in the charger or anything, just the phone, do not send any case or protectors with it. In my case it was still under warranty since this is a new phone. talk to asus support under the section phones (not computers, laptops, etc) tell them the problem (google factory reset protection, cannot set up phone because it asks for a email and password which you do not have and that you purchased it like that, cannot set up phone to use it, etc). they will ask imei and check your warranty. if your phone is out of warranty beg them if you can PAY to have it fixed, THEY KNOW HOW TO FIX IT!!! my phone is working RIGHT NOW!!! it is 7.1.1 android and everything seems to be working!! next time NEVER buy a phone with a pin lock or any lock on it. make sure the seller unlocks it and removes their google account!! I never tried contacting google if they can remove, maybe they can but their FAQ on frp lock says if you cannot remember the info than you are out of luck!, good luck!, never buy a phone with a password lock on it! no matter how cheap it was to buy it

Got FRP lock and can't boot your S7? Try this (Worked on G930FD)

***DO THIS AT YOUR OWN RISK***
***IF YOU MESS SOMETHING UP DO NOT BLAME ME***
***I AM SHARING A METHOD THAT WORKED FOR ME, MIGHT NOT WORK FOR YOU***
***READ EVERYTHING BEFORE PROCEEDING***
***I ONLY TESTED THIS ON THE S7 (FLAT) - G930FD***
If you are like me (an amateur) and forgot to OEM Unlock (in Developer Options) and flashed a custom rom, and now stuck on FRP lock and cant boot your phone, this guide may be for you.
You probably tried flashing the original firmware with ODIN and it keeps failing.
After spending a lot of time trying to revive my S7 with different original firmwares, I realized that the device wouldn't take anything older than the firmware on which it got locked.
It also failed when I tried to flash the whole firmware at once. So I had to flash it in pieces - The order below worked for me, not sure if it will work for everyone else.
Here is how I finally got it to boot after being stuck on FRP lock:
I Used the most recent Firmware, location (CSC) didn't seem to matter. - All you're trying to do here is to get it to boot.
You can try using the one I used, I uploaded it in pieces to Dropbox:
BL - https://www.dropbox.com/s/2wwu8wn54...3_QB19588892_REV00_user_low_ship.tar.md5?dl=0
AP - https://www.dropbox.com/s/c8vgdyfb1...9588892_REV00_user_low_ship_meta.tar.md5?dl=0
CP - https://www.dropbox.com/s/dldh07gjxe5e607/CP_G930FXXU3ERHC_CL878338_QB10643129_SIGNED.tar.md5?dl=0
CSC - https://www.dropbox.com/s/1u66yrt11...1_QB19668317_REV00_user_low_ship.tar.md5?dl=0
PIT - https://www.dropbox.com/s/yacn187sp4xok9v/HEROLTE_EUR_OPEN_HIDDEN45M.pit?dl=0
Odin - https://www.dropbox.com/s/sblzsuetto2qreu/Odin3_v3.13.1.zip?dl=0
USE A RELIABLE USB CABLE
1. Using ODIN, flash PIT -> Reboot
2. Flash CP -> Reboot
3. Flash BL -> Reboot
4. Flash CSC -> Reboot
5. Flash AP -> Reboot
6. Your phone should now boot and bypass FRP.
7. Once it boots, you will have to verify your Google account.
7. Once verified, go to Developer Options and switch OEM Unlock to ON
Now you should be able to flash anything you want without getting FRP lock. :victory:
I hope this method works for those stuck on FRP lock.
Is this working on SM-G930XXX ??? thank you
Will this resolve the FRP lock on a SM-G930F?
pedropenduko said:
Is this working on SM-G930XXX ??? thank you
Click to expand...
Click to collapse
Did you find a solution?
UKEZ said:
Did you find a solution?
Click to expand...
Click to collapse
this works now my problem is how to unlock sim puk
But what is the point? If you have your Google account info, FRP isn't a problem anyway!
Lauriso said:
But what is the point? If you have your Google account info, FRP isn't a problem anyway!
Click to expand...
Click to collapse
not really.
I am trying to unlock an old S7; I have my google credentials (fully working) and a new phone that shows the google notification, but the FRP process on the S7 simply starts over and over
i fixed this problem by flashing same firmware again with home_csc. no data lost, everthing like before.
Roberto W. said:
i fixed this problem by flashing same firmware again with home_csc. no data lost, everthing like before.
Click to expand...
Click to collapse
Hi, I'm in the same situation but I try to hard reset from recovery first: do I have some chances to see my data again?
Is a Factory Reset Protection Lock, in the end, isn't it?
I found the same firmware than before, do I find there home_CSC?
Thanks
Il Pittore said:
Hi, I'm in the same situation but I try to hard reset from recovery first: do I have some chances to see my data again?
Is a Factory Reset Protection Lock, in the end, isn't it?
I found the same firmware than before, do I find there home_CSC?
Thanks
Click to expand...
Click to collapse
u already did a reset? then u have lost ur data i guess.
if u wont find a csc file, just flash the firmware. it shouldnt touch ur data partition.
hello xda,
I recently purchased a S7 edge with firmware G935FXXS8ETC1 from ebay , the seller had just upgraded to an s9 and sold this s7 edge to me. Upon receiving it i turned it on and was met with the "enter pin or fingerprint " to unlock .
So i emailed the bloke straight away and he said it should have been factory reset and there was some concern about his data being still on the phone. However , as i was emailing him i could see the email notifications of the emails i was sending appearing on the screen whilst it was locked (push notifications)
Anyway he gave me four or five different pins which did not work so i did a factory reset on the device by holding volume up, home and power button and when the phone boot up i was met with the frp lock.
I was on the phone to the bloke for around an hour typing in every possible gmail account possible he could have had . i got one and it processed , asked to verify by text and entered confirmation code which the guy emailed me but the device just went back to beginning again. there is absolutely no doubt the phone is legit as the dude owns a business and was very well to do , and i could see that he did have the phone registered to the email address i was sending emails to..
The guy offered me a full refund but i really want this phone up and running and paid 100 quid for it
but im unable to do anything with frp , it just isnt taking the details hes giving me.
There is no adb enabled , no oem unlock
i have fixed , unlocked , rooted many devices via help from you guys and i do know the policy for certain files and how there are folk who misuse the site . So as a last resort i ask the ones with the knowledge for some assistance and what to do next .
As always thanks in advance , much appreciated and thanks for taking the time to read my post
####Edit ### Thanks for all the replies, I got it working with remote frp unlock through flexihub. Cheers anyway
Bertonumber1 said:
hello xda,
I recently purchased a S7 edge with firmware G935FXXS8ETC1 from ebay , the seller had just upgraded to an s9 and sold this s7 edge to me. Upon receiving it i turned it on and was met with the "enter pin or fingerprint " to unlock .
So i emailed the bloke straight away and he said it should have been factory reset and there was some concern about his data being still on the phone. However , as i was emailing him i could see the email notifications of the emails i was sending appearing on the screen whilst it was locked (push notifications)
Anyway he gave me four or five different pins which did not work so i did a factory reset on the device by holding volume up, home and power button and when the phone boot up i was met with the frp lock.
I was on the phone to the bloke for around an hour typing in every possible gmail account possible he could have had . i got one and it processed , asked to verify by text and entered confirmation code which the guy emailed me but the device just went back to beginning again. there is absolutely no doubt the phone is legit as the dude owns a business and was very well to do , and i could see that he did have the phone registered to the email address i was sending emails to..
The guy offered me a full refund but i really want this phone up and running and paid 100 quid for it
but im unable to do anything with frp , it just isnt taking the details hes giving me.
There is no adb enabled , no oem unlock
i have fixed , unlocked , rooted many devices via help from you guys and i do know the policy for certain files and how there are folk who misuse the site . So as a last resort i ask the ones with the knowledge for some assistance and what to do next .
As always thanks in advance , much appreciated and thanks for taking the time to read my post
####Edit ### Thanks for all the replies, I got it working with remote frp unlock through flexihub. Cheers anyway
Click to expand...
Click to collapse
Could you please elaborate ?
Nikola Jovanovic said:
Could you please elaborate ?
Click to expand...
Click to collapse
Did I not elaborate enough?
Check where it says ## edit ### the problem was solved by using a paid frp unlock service

T580 - Suddently got FRP Lock after over 6 months of use. Any way to recover?

Hi Guys,
I have a couple T580 tablets for my kids, and we had just gotten a new one for Christmas that I set up. I THOUGHT I had done everything correctly, but the new tablet is giving me the FRP Lock suddenly.
Any idea how that could happen? Is there any way to recover the tablet or do I have to do a original rom flash?
Thanks
sjbayer3 said:
Hi Guys,
I have a couple T580 tablets for my kids, and we had just gotten a new one for Christmas that I set up. I THOUGHT I had done everything correctly, but the new tablet is giving me the FRP Lock suddenly.
Any idea how that could happen? Is there any way to recover the tablet or do I have to do a original rom flash?
Thanks
Click to expand...
Click to collapse
Somethings not right. You don't "suddenly get an FRP lock". An FRP lock occurs only after you "factory reset" the tablet and don't know the google account login. And that is only if you hadn't enabled "OEM" in "Developer options". What makes you think it is the "FRP lock"? And if it is locked, flashing a ROM with Odin won't help. You'll still need the google account info to access the tablet.
lewmur said:
Somethings not right. You don't "suddenly get an FRP lock". An FRP lock occurs only after you "factory reset" the tablet and don't know the google account login. And that is only if you hadn't enabled "OEM" in "Developer options". What makes you think it is the "FRP lock"? And if it is locked, flashing a ROM with Odin won't help. You'll still need the google account info to access the tablet.
Click to expand...
Click to collapse
Because this is what it says when I start the tablet...
https://i.imgur.com/u8PXyBD.png
I have a google account, and info, for the tablet. Not sure how I put it in when the boot process is blocked though...
My only thought is something happened with Magisk?
sjbayer3 said:
Because this is what it says when I start the tablet...
https://i.imgur.com/u8PXyBD.png
I have a google account, and info, for the tablet. Not sure how I put it in when the boot process is blocked though...
My only thought is something happened with Magisk?
Click to expand...
Click to collapse
Again, unless something has changed, which I doubt, that is not the way the FRP lock works. First of all, you said nothing about having a custom ROM installed. But even if you did, the FRP lock would NOT prevent the tablet from booting. It would merely ask for your google account info when it did boot. Have you tried booting into recovery and performing a factory reset?
edit: Let me explain what FRP means. In early versions of Android, if your phone/tablet were lost or stolen, anyone could bypass your "screen lock" simply by booting into recovery mode and perfoming a Factory Reset. So Google came up with the Factory Reset Prevention lock. So if someone tried to use the Factory Reset, the lock would demand the google account login and password to access the tablet. So if you wanted to sell your tablet, you either had to enable "Developer options" and then use that to "Enable OEM", prior to reseting the tablet or put in a google account whose info you could pass to the buyer, remove your real account, and then reset.
In any case, the tablet did NOT show the message you are getting. I've bought several T580s on eBay that WERE locked, and none of them gave that message. A locked tablet would still let you install stock ROMs with Odin, but the tablet would still ask for the google account info. But the way around that can be found in this forum.
lewmur said:
First of all, you said nothing about having a custom ROM installed.
Click to expand...
Click to collapse
I dont think I do, its stock rom, but Magisk is installed which I believe is not a custom rom.
lewmur said:
Have you tried booting into recovery and performing a factory reset? .
Click to expand...
Click to collapse
When I turn on the power, the screen comes on, and then says "Custom Binary blocked by FRP Lock" then the screen turns off. I have not tried a factory reset because I was hoping to find a solution without losing everything before I did something that could not be undone.
The only thing left is, I know samsung will (if detected) attempt to remove software. I wonder if it somehow tried to reset automatically and in so doing caused this.
A factory reset does not help in your case.
First option is: contact your person, who sell the phone. Because he must unlock this one in his Google settings.
The question is: how many times a wrong oe no account was insert, that the device doesn't start up till the possibility to insert the correct account.
sjbayer3 said:
I dont think I do, its stock rom, but Magisk is installed which I believe is not a custom rom.
When I turn on the power, the screen comes on, and then says "Custom Binary blocked by FRP Lock" then the screen turns off. I have not tried a factory reset because I was hoping to find a solution without losing everything before I did something that could not be undone.
The only thing left is, I know samsung will (if detected) attempt to remove software. I wonder if it somehow tried to reset automatically and in so doing caused this.
Click to expand...
Click to collapse
You don't lose everything with a Factory Reset and what you do lose should be easily recovered from your google account backup. And nothing else could be done that wouldn't also cause a reset.
mad0701 said:
A factory reset does not help in your case.
First option is: contact your person, who sell the phone. Because he must unlock this one in his Google settings.
The question is: how many times a wrong oe no account was insert, that the device doesn't start up till the possibility to insert the correct account.
Click to expand...
Click to collapse
No one sold me this phone, I bought it new. There is no unlock option. The phone doesnt event start booting, the screen turns on says the FRP lock, then turns off.
Ab FRP Lock said, that the phone is looked via a Google account.
In a normal case, you can only unlock the device, if you insert the correct Account with password.
I don't know.. maybe you have insert 3 time wrong credentials... why the device give your not the possibility to unlock the device.
Try an complete wipe / factory reset out of the recovery menu, so that the OS can start.
The lock isn't away, but maybe you have the possibility to insert the correct data.
In Download Mode here is what I see:
https://i.imgur.com/5eZ2YmH.png
Alright I just flashed the latest rom and that fixed it.
I now know a little bit about what is going on. When I got the tablet, I set it up for me. Then I discovered googles "family link" so I set it up again for my daughter.
Child accounts have FRP protection. I dont know what triggered it, but somehow it activated recently when it discovered magisk which I had installed some time back.
Now I am super irritated and over Family Link...

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