Whatsapp not waking up the screen - Samsung Galaxy S10+ Questions & Answers

Hi. I have a weird problem. When anyone rings me on WhatsApp my phone screen doesn't wake up, it stays on the always on display with the WhatsApp symbol there, so i have to double tap display to wake the screen to see who is calling. I've never had this problem before on any phone and my last phone was the Huawei Mate 20 Pro.
Also on my lock screen I'm just getting a symbol from whatever app messaged me and I then have to click the app symbol to see the message, whereas before it would have the header and part of the message written. I don't know what's happened. Hopefully someone can help me out? Thanks in advance.
Sent from my [device_name] using XDA-Developers Legacy app

Is it normal for the screen not to wake up when you get a WhatsApp call or video call? Is it a new feature to preserve battery or do I need to factory reset my phone? I've uninstalled it then reinstalled it and still the same. Is there a setting I'm missing? Thanks
Sent from my [device_name] using XDA-Developers Legacy app

You can enable Always on Display and set it to continuous.

Corv0 said:
You can enable Always on Display and set it to continuous.
Click to expand...
Click to collapse
My aod is set to continuous. When I get a WhatsApp call or WhatsApp videocall my screen does not wake up it just stays on the aod screen and I have to press the power button to wake the screen to see who is calling and to answer. Whereas if I get a normal voice call the screen wakes up automatically which is normal.
My issue is WhatsApp is not waking my screen.
Sent from my [device_name] using XDA-Developers Legacy app

I'm actually having the same problem too.
Another issue I also noticed is when I have WhatsApp calls, the phone does not go into deep sleep after (it's documented in other threads related to deep sleep).
I raised this issue to Samsung support, but no reply so far. I'm not expecting any tbh. I hope a firmware or Whatsapp update fixes these issues.

samxxx99 said:
I'm actually having the same problem too.
Another issue I also noticed is when I have WhatsApp calls, the phone does not go into deep sleep after (it's documented in other threads related to deep sleep).
I raised this issue to Samsung support, but no reply so far. I'm not expecting any tbh. I hope a firmware or Whatsapp update fixes these issues.
Click to expand...
Click to collapse
Oh, so WhatsApp is not waking up your screen either? And yeh I noticed my battery was draining really hard and followed that other thread about it. So i rebooted and its fine atm. Luckily I don't get alot of calls over WhatsApp.
Nobody else besides us two that WhatsApp is not waking up the screen for? Bit strange.
Sent from my [device_name] using XDA-Developers Legacy app

jadaress1 said:
Oh, so WhatsApp is not waking up your screen either? And yeh I noticed my battery was draining really hard and followed that other thread about it. So i rebooted and its fine atm. Luckily I don't get alot of calls over WhatsApp.
Nobody else besides us two that WhatsApp is not waking up the screen for? Bit strange.
Sent from my [device_name] using XDA-Developers Legacy app
Click to expand...
Click to collapse
Yep, a reboot fixes the drain issue, my battery standby goes from below average to pretty decent after the reboot. I think more and more are noticing this issue as we're monitoring deep sleep problems.
I wonder if more have call not lighting up the screen issue. I noticed edge lighting not working for a lot on whatsapp, so could be related.

Having the same issue of WhatsApp call not waking up
Hello good folk.
WhatsApp calling is not waking up my screen with AOD on and when my phone is locked.
As soon as I take it off, however, the WhatsApp call wakes up my screen as per normal. This never happened before my last update. Even with AOD enabled, the calls would wake up the screen.
I went from nougat to oreo and then I did another auto update after that nougat to oreo update. When this update occurred, I started to notice the issue.
Hope something gets figured out.
OS: 8.1.0
WhatsApp Version: 2.19.115
Phone: Galaxy J7 Prime 2017

Related

[Q] What's causing the screen to wake up randomly for no reason

My screen randomly turns on and sits at the lock screen for a few seconds for no apparent reason. There are no pending notifications, etc. I assume there might be a rogue app causing this, but I don't have that many installed and even less apps doing any background tasks. Any idea on how to find the culprit?
I found this bug report where some apps are mentioned, but I'm not running any of them.
https://code.google.com/p/android/issues/detail?id=39625
On the Galaxy Nexus this issue was sometimes caused by a flaw in the micro-USB connector. I sincerely hope that is not the case with the Nexus 4.
I noticed that the phone wakes up whenever it reconnects to Wi-Fi. I was changing some router settings last night and I constantly saw the phone waking up shortly after the router rebooted. However, this is not the only scenario where it does it.
Mine has done the same, no idea why, only seen it the once, but it certainly happened, sitting three feet away from me, and suddenly Bingo! its on.
Mine wakes every few minutes. Certain apps (tasker, facebook etc) and syncing seem to cause it to happen more often but even if I disable most apps it still happens. I've been unable to identify the source with better battery stats. It happens bone stock and on CM10.1. I'm still getting better battery life than my GNexus but it's maddening.
Mine too. It will do it a few times in succession then be still for a while before starting again. No apps open and google sync off.
ludovicien said:
Mine too. It will do it a few times in succession then be still for a while before starting again. No apps open and google sync off.
Click to expand...
Click to collapse
So my Nexus 4 doesn't want to go to sleep.
- I have sleep set to 15 seconds
- Dream is off (just in case)
It just stays on. It doesn't matter if it's on the the lock screen or at the home screen. I'm guessing some app is keeping it awake. It just started last night, but I don't think I have installed any new apps. Maybe it from an update.
solved
My phone's screen also used to wake up randomly. it was very annoying, especially at midnight
finally, I found out the reason by using "Wakelock detector" app which is freely available in market.
here is XDA thread about WLD: WLD at XDA Thread
the cause of problem was ad Notification, it was holding "full wakelock" (you can see it in screenshot)
good Luck!
Refer Wakelock Detector at XDA
Ramdom screen wake up issue solved
Dear all,
I was experiencing random screen wake issue in my XOLO PLAY smartphone.
The problem was with the AppLock software. After upate is this issue appreard. Earlier AppLock was there and no issue was experienced.
I am writing to AppLock team to fix the bug.
:angel:
All the best
Regards
nitin5062
hcedillo said:
On the Galaxy Nexus this issue was sometimes caused by a flaw in the micro-USB connector. I sincerely hope that is not the case with the Nexus 4.
Click to expand...
Click to collapse
U made an account to post THIS only?

Large amount of Audioout_2 and Audioout_3 wakelocks

So I get these wakelocks for some reason, about 2-10 minutes of Audioout_2 and Audioout_3 per hour when idle, with screen off.
And they seem to show up as wakelocks, even if I have my phone active. So I get like 47minutes of this wakelock, but awake time is 56:27minutes and screen on 54 minutes. And this is not the problem until you see how much of this wakelock has kept your phone awake after 24 hours, I had like 3-5 hours. Should I be worried?
APP - Wakelock Detector, BetterBatteryStats.
What I have tried - Uninstalling Viber, no difference. Disabling all lock sounds, touch sounds, dial pad tones, not much difference either.
I didn't have this before, what could it be?
Android 4.3 Stock, not rooted
I seem to be having the same issue. I'm running on stock 4.3, no rooting, I do not have Viber, and while I do have Skype installed, I almost never use it. I have haptic feedback disabled as well as touch sounds.
Rebooting the phone seems to fix the issue, but that's obviously a bit of a pain to do every time.
Other than maybe blaming Poweramp for keeping the wakelock going, I can't think of any other apps that could be causing the issue.
apu95 said:
I seem to be having the same issue. I'm running on stock 4.3, no rooting, I do not have Viber, and while I do have Skype installed, I almost never use it. I have haptic feedback disabled as well as touch sounds.
Rebooting the phone seems to fix the issue, but that's obviously a bit of a pain to do every time.
Other than maybe blaming Poweramp for keeping the wakelock going, I can't think of any other apps that could be causing the issue.
Click to expand...
Click to collapse
After you reboot when does the issue seem to come back? What apps are you usually using?
Do you have any of these apps - Light Manager, DashClock Widget, Smart Wifi toggler.*
*These apps have no deal with audio wakelocks whatsoever, but still, maybe 4.3 has caused one of those apps to use the audio wakelocks somehow.
Yukicore said:
After you reboot when does the issue seem to come back? What apps are you usually using?
Do you have any of these apps - Light Manager, DashClock Widget, Smart Wifi toggler.*
*These apps have no deal with audio wakelocks whatsoever, but still, maybe 4.3 has caused one of those apps to use the audio wakelocks somehow.
Click to expand...
Click to collapse
My main apps are Gmail, Chrome, Facebook, Twitter, BaconReader and Poweramp. After rebooting the length of the wakelock time definitely isn't as long. And yes, I do have DashClock Widget. I didn't consider that one to be a potential culprit.
Yukicore said:
So I get these wakelocks for some reason, about 2-10 minutes of Audioout_2 and Audioout_3 per hour when idle, with screen off.
And they seem to show up as wakelocks, even if I have my phone active. So I get like 47minutes of this wakelock, but awake time is 56:27minutes and screen on 54 minutes. And this is not the problem until you see how much of this wakelock has kept your phone awake after 24 hours, I had like 3-5 hours. Should I be worried?
APP - Wakelock Detector, BetterBatteryStats.
What I have tried - Uninstalling Viber, no difference. Disabling all lock sounds, touch sounds, dial pad tones, not much difference either.
I didn't have this before, what could it be?
Android 4.3 Stock, not rooted
Click to expand...
Click to collapse
I have the same problem.
I noticed that audioout_2 only runs when my screen is on.(most of the time)
The audioout_2 run time and SOT are always close.
The audioout_2 and audioout_3 will not run (very minimum) when your cell goes into deep sleep.
I have mostly Google apps installed.
Edit: After searching on internet,Many users told these wakelocks can be caused if there is a corrupted mediafile (picture,music,video)..
Need a solution for this.
l33ttroll said:
I have the same problem.
I noticed that audioout_2 only runs when my screen is on.(most of the time)
The audioout_2 run time and SOT are always close.
The audioout_2 and audioout_3 will not run (very minimum) when your cell goes into deep sleep.
I have mostly Google apps installed.
Edit: After searching on internet,Many users told these wakelocks can be caused if there is a corrupted mediafile (picture,music,video)..
Need a solution for this.
Click to expand...
Click to collapse
What do you mean corrupted mediafile, like unsupported MP3 file? Could that be a problem? God dammit, this is too complicated.
I have only a few pictures that I have taken with the phone, no videos. Only music could be related.
So I yesterday turned on location services, the results I got were pretty bad. I am not 100% sure that the issue is location services, but I did not have this bad screen_on - awake ratio before. Here are some screens.
I didn't do anything unusual, I might report back tomorrow about results w/o location services.
I left only GPS setting active in location settings. Here are the results.
6hours phone on, Battery left 87%.
55:31min awake, 38min screen on.
1013 wakelock usage 32:12min.
I played a few games, made some calls for the time when screen was awake.
I would call this a success, because usually I could barely make through a day, almost 3hours screen on in 12hour period. And the battery is dead.
Yukicore said:
I left only GPS setting active in location settings. Here are the results.
6hours phone on, Battery left 87%.
55:31min awake, 38min screen on.
1013 wakelock usage 32:12min.
I played a few games, made some calls for the time when screen was awake.
I would call this a success, because usually I could barely make through a day, almost 3hours screen on in 12hour period. And the battery is dead.
Click to expand...
Click to collapse
What was your solution? So far my current one is to reboot when I wake up in the morning.
apu95 said:
What was your solution? So far my current one is to reboot when I wake up in the morning.
Click to expand...
Click to collapse
I disabled Wi-Fi & mobile network location in Location access settings. But I am not entirely sure that this is a solution.
I am very confused with all this Android and Nexus 4 problem amount and uncertainty, I am not even sure what to believe anymore. I am starting to wish I had bought an iPhone. Maybe it was because I was at just at home and in a city mainly, and the cellphone just didn't have to look for different cell towers, I am not sure what should I even think anymore.
But currently this has helped me, I guess. Disadvantages of this might be that the phone will not be able to select the best server available when indoors... I'm just so tired of Android.
I can't shake off this stupid wakelock, it keeps my phone awake, Android is soo annoying, I would probably never notice this if it weren't for the battery usage apps, but I would notice the horrible battery life on Nexus 4.
Has anyone had this problem and made it go away? Or is still having, and just got through with it and ignores it? Please help me!
I think I had 0 amount of this wakelock in the first few days I got these battery status apps, I had only a few Media, Caldendar, Gmail etc. wakelocks
The wakelocks are caused by the touch sounds that are enabled by default.
Everytime you touch a button on your phone it will make a sound, which will initiate the wakelock. Turn off these sounds in:
Settings -> Sound -> Touch Sound
You can also 'hear' the wakelock, because when you hold the back speaker of the phone to your ear when a sound was just played, you will hear some static noise for ~2-3 seconds after the sound finished playing.
When you listen to music or watching a video you will also get these wakelocks, but that's completely normal.
Sent from my Nexus 4 using xda app-developers app
mumaster20 said:
The wakelocks are caused by the touch sounds that are enabled by default.
Everytime you touch a button on your phone it will make a sound, which will initiate the wakelock. Turn off these sounds in:
Settings -> Sound -> Touch Sound
You can also 'hear' the wakelock, because when you hold the back speaker of the phone to your ear when a sound was just played, you will hear some static noise for ~2-3 seconds after the sound finished playing.
When you listen to music or watching a video you will also get these wakelocks, but that's completely normal.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
+1 to that
Even if u have ur dialpad to sound off. Go ahead and type numbers in like crazy then check the wakelocks!
Even if u have turned that option to OFF.
Sent from my Nexus 4 using XDA Premium 4 mobile app
WasifSal said:
+1 to that
Even if u have ur dialpad to sound off. Go ahead and type numbers in like crazy then check the wakelocks!
Even if u have turned that option to OFF.
Sent from my Nexus 4 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Right, did You have that before? Or it just turned up recently, I don't remember having this much wakelocks, and why are ''wakelocks'' wakelocks when you are using your phone and the screen is on?
I noticed that if I don't have internet access, the wakelock doesn't come up as much. It's some kind of app, maybe, it very much could be one of Google's, It ain't Viber (for me), I have tried disabling, turning it off, no change in wakelock amount.
Yukicore said:
Right, did You have that before? Or it just turned up recently, I don't remember having this much wakelocks, and why are ''wakelocks'' wakelocks when you are using your phone and the screen is on?
I noticed that if I don't have internet access, the wakelock doesn't come up as much. It's some kind of app, maybe, it very much could be one of Google's, It ain't Viber (for me), I have tried disabling, turning it off, no change in wakelock amount.
Click to expand...
Click to collapse
I just checked that now
To be honest i'm in the same condition u are in. I don't know whats causing these. Try greenifying Google+, Google Now etc. They have helped me a bit in saving some... Google+ updates/syncs, and that makes a wakelock as well.
Sent from my Nexus 4 using XDA Premium 4 mobile app
WasifSal said:
I just checked that now
To be honest i'm in the same condition u are in. I don't know whats causing these. Try greenifying Google+, Google Now etc. They have helped me a bit in saving some... Google+ updates/syncs, and that makes a wakelock as well.
Sent from my Nexus 4 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I have set syncing and updating google apps to the minimum already. Google Now is not active.
Does other android phones like Galaxy S3, S4, HTC One also have this bad battery life, or is it Nexus 4 specific?
apu95 said:
What was your solution? So far my current one is to reboot when I wake up in the morning.
Click to expand...
Click to collapse
Do You have Flash Player installed on Your Android device?
This is really weird, I restart the phone, use gmail, and some other apps, turn off screen, check for wake locks, no Audio wake lock at all, I open Chrome, use it a little and then check for wake locks and it has appeared and is at at the top, also other wakelocks have increased count.
Also another matter, I notice a little pop in the speakers sometimes, even though I have set to vibrate only mode.
EVERY TIME I TOUCH THE SCREEN THE SPEAKER TURNS ON, it is just quietly hissing, you need to be in complete silence to hear this. This is definitely causing a big battery drain, I need to fix this ASAP. Anyone has a clue?
Turned off touch sounds, hissing has disappeared. But it literally started hissing after I press anywhere on the screen, even though only a few buttons make a touch sound.
Got to stop typing now, my hands are burning when I'm using Google chrome on my nexus 4...
I disabled Google+ Notifications through Google+(app) > Settings > google account > notifications
And I turned off all Sounds, from Dial pad touch tones to screen lock sound and vibrate on touch. Now I had tried this before the Google+, but I still had the issue with the wakelock.
I get little to none of this wakelock, also turned off google+ backup feature. Disabled some sync options in google account.
But basically I get a lot less of this wakelock now, I am not entirely sure it was Google+, but I have been using the phone casually, as usual for 30+ Hours, charged once, and I get better battery life and much less of this wake lock, phone is mostly in sleep mode when screen is off, about 1-4 Minutes awake.
Now I don't guarantee anything, maybe it's some service that didn't start up this time, but I'm pretty sure that I had opened every app that I was using when I had the problem, this seems to have fixed the problem, see if it helps, if you are experiencing the same issue, and please let me know, thanks!
Oh and I have been using the phone's speaker indeed, for games, Youtube app, Chrome etc. and Received calls, messages, notifications.
Any solution? I'm still having this 1013 wakelock without apparent cause..

Lock screen not turning off unless I do it manually !!!!1

hello
i have note 4 n910c with 6.0.1
My screen doesn't automatically time out if I press the home button or the power button to turn on my screen. In order for the screen to turn off, I have to manually press the power button. Otherwise, the screen just stays on and drains my battery !!!!!
I should also note that if I receive notifications, my screen lights up and I have to either dismiss the notification or manually turn off the screen.
i downgraded to 5.1.1 it worked for few days then the same issue again
i formatted my device and flashed most recent stock rom 6.0.1 again few days and the same problem screen not turn off automatically
any solutions?
by the way when i use smart manger and end all RAM applications screen turn off work good immediately then after few minutes not turn off again
You can try widgetsoid app, that haves a big list of toggle widgets, and no lock screen is one of their widgets.
Sent from my XT320 using xda premium
Confirmed same issue here. Also same issue when using s-cover. Very annoying. Now that I've trained myself to manually turn off the screen, I'm getting much better battery life than I was with LP.
Sent from my SM-N910T using Tapatalk
rcobourn said:
Confirmed same issue here. Also same issue when using s-cover. Very annoying. Now that I've trained myself to manually turn off the screen, I'm getting much better battery life than I was with LP.
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
after monitoring my device i found app that may cause the issue and after uninstalling it the issue was solved and my phone works good till now
amse_010 said:
after monitoring my device i found app that may cause the issue and after uninstalling it the issue was solved and my phone works good till now
Click to expand...
Click to collapse
It would be helpful if you told others what the app was, so that they can try your solution when they come across this thread...
Kinsman-UK said:
It would be helpful if you told others what the app was, so that they can try your solution when they come across this thread...
Click to expand...
Click to collapse
it was not a common used app just small arabic app using touch to count

new security update...

Has anyone upgraded to G935VVRU4BQF2, the new security update that came out yesterday?
I just downloaded it this morning but haven't installed it yet. That's the reason I logged on to XDA was to see if anyone had any info on it.
Sent from my SM-G935V using XDA-Developers Legacy app
I don't know if it's because of this, but I installed the update last night and now my Wi-Fi calling isn't working. I've tried disabling and re-enabling, nothing.
Interestingly after taking a Verizon security update for my parents' V10s a cpl weeks ago they can't receive (but can still make) Wi-Fi calls.
edit: scratch that... idk what happened but after opening Tinder to tell a girl I can't txt or call all of a sudden txt msgs came in, I check and I can call
Well after any system update I always clear the main storage cache and restart after that. I have a UAV pilots forum app that I frequent, after the update the app wasn't holding my sign in but after I cleared the cache all is back to normal.
Sent from my SM-G935V using XDA-Developers Legacy app
Since installing this update, the AOD sporadically doesn't seem to respond to ambient light levels. I put my phone on my Seneo wireless charger on my nightstand when I go to bed and will wake up in the middle of the night with the AOD blazing* at its highest brightness. Rebooting the phone fixes it for a while, but a few days later it's doing it again.
I haven't tried clearing the cache yet, though.
* Yes, "blazing" may be a bit of hyperbole, but I need a very dark room to sleep well at night

SAMSUNG: Solve the nasty bug of deep sleep not work after Whatsapp,etc

Sambug, after I make a conference or talk in Whatsapp, deep sleep does not work anymore and I need to restart my phone to make deep sleep work again, it happens with Skype and Google Duo too... its time to release less buggy stuff isn't it?
they just released an update today in the UK and Germany, i'll test and update you ..
ok guys so installed the new firmware and cleared cache, it went to deep sleep normally then i tried to make a whatsapp call and GUESS WHAT ??????? it went to deep sleep again normally wooohoooooooo, i can confirm the nasty bug is fixed
demmo81 said:
ok guys so installed the new firmware and cleared cache, it went to deep sleep normally then i tried to make a whatsapp call and GUESS WHAT ??????? it went to deep sleep again normally wooohoooooooo, i can confirm the nasty bug is fixed
Click to expand...
Click to collapse
Thanks for the update!, this is good news.
demmo81 said:
ok guys so installed the new firmware and cleared cache, it went to deep sleep normally then i tried to make a whatsapp call and GUESS WHAT ??????? it went to deep sleep again normally wooohoooooooo, i can confirm the nasty bug is fixed
Click to expand...
Click to collapse
Did you see any other improvements? More specifically in the fingerprint scanner speed etc.?
madvinegar said:
Did you see any other improvements? More specifically in the fingerprint scanner speed etc.?
Click to expand...
Click to collapse
the phone is smoother now and i believe the fingerprint is faster now
Hi guys. I'm posting anything on this posting for the first time. I recently owned Samsung Galaxy S10+. I'm having following problems since day one
1- Battery is draining very fast (I don't know how Standard battery test gave them 13 hours battery life). Specially i'm experiencing problem after any VoIP Calls (Whats-app, Facebook messenger etc)
2- Phone didn't sleep during calling hence results in call drops, button press, Bluetooth headset disconnect etc. Although i've AoD mode is disabled.
Hope someone experienced the same issue will help

Categories

Resources