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Latest update:
AM, 17/01/2011
Okay, up to this moment we have first few reports rergarding:
1. In the UK, M$ may ask users to provide IMEI but we are not 100% sure if they will generate Activation code or not to HD2's IMEI (some people provided HD2's IMEI but it was still accepted).
2. If you aren't lucky enough, M$ will require you to ring HTC or your network operator first, as they said that they do not issue Activation code any more.
The conclusion about microsoft's policy on HD2 is still unclear.
Click to expand...
Click to collapse
@16:00pm today, 15/01/2011; I rang to M$ support call centre in the UK and asked for a Window Phone 7 Activation Code. These are the outlines of my experience:
1/ The operator asked me for my Full name, Email address and Home Address to register to the system.
2/ He asked me about my Phone Manufacturer and Phone Model
(Is that a HTC HD7 sir?. Yes, that is)
Click to expand...
Click to collapse
3/ He asked me about the Serial Number of my phone.
as my phone is actually a HTC HD2, so I didn't give him my phone's serial number. Instead, I made up a story why I haven't got that HD7's serial number with me at the moment
Click to expand...
Click to collapse
.
This is your choice. You can make up a story or you can be honest with M$. Don't judge other people's decisions in here
4/ He said I should have it, but in this case, he will try to generate that Activation Code for me
5/ After waiting for 5 minutes, he was back with the code and he said I should keep this code very safe as this is an unique code for each customer. He also gave me a Reference Number in case I lose my Activation Code, I could ring them this the Reference Number and someone will take the code back for me.
6/ The operator was very polite and all the process was in very pleasant atmosphere.
Conclusion:
People are still disputing if it is legally right or not to get an WP7's activation code from M$ to use for HD2 phone. That is your decision. I'm not having any responsibility for anything happens to you.
I heard that some operator might be very flexible to generate you a code, some others might ask for more specific information about your phone (e.g, my case). I'm not 100% sure if their is an official action from M$ to against this or not. SO do it with your own risk!
Just do it like I did and tell them you don't know what phone model it is, but when you try to download something it asks for a code.
in short, act like a stupid kid, they usually won't deal with you very long.
EDIT:
and you don't need to give them correct information, I gave them information that traces back to a bakery or something, only my live account, which is bogus.
I created a hotmail account with region set to english, then called microsoft support uk and told them I had recently bought an HD7 and it keeps prompting me for some kind of activation thing. Pretend you dont know what youre talking about.
She asked me for my first and last name, phonenumber and email adress. I just gave her my real name, and real phonenumber. Now the thing is, I'm dutch. So I told her its a dutch number, which was no problem to her. Gave her my valid dutch number. Then gave her my hotmail account. She never asked for my adress or serial number.
She then immediatly gave me my activation code, thanks
It was worth a call to england I can tell you, didnt have to wait long either.
What phone number did you use I tried the 0844 just to be told its shut
Thanks
(sent from my Hd27 )
Hallo @all, sorry for that pherhaps Stupid Question but may I say that I have a HTC Mozart (because I have) to get an Activation Code for my HD2? Thank you in advice for your answer ...
Sorry for may bad English and have a nice Day ....
regificus said:
Hallo @all, sorry for that pherhaps Stupid Question but may I say that I have a HTC Mozart (because I have) to get an Activation Code for my HD2? Thank you in advice for your answer ...
Sorry for may bad English and have a nice Day ....
Click to expand...
Click to collapse
As they don't really care about the model we are using when requesting a Activation code, so I assume that it's is ok to register your Mozart with them, and get the activation code to use on HD2.
However, a situation may occur: If you use Mozart and HD2 at the same time, with the same code, the Live system could recognise these unreasonable accesses and block both of them. This is just an assuming, but who knows?
Just called to US Microsoft Support from Poland using Skype, and within about 5 minutes (including waiting to get connected with real person) i got my activation code. I just said, that i got second-hand HD7 and can't get it to work with Live Services ;>
I was asked only for my name, second name, email adress and phone number (and i gave my polish number here, no problems at all). Everything is working now ;>
Does this mean that WP7 looks down eventually? If you don't have activation code?
Come on Look closely at the box of your beloved HD2. You will see the "Windows Phone" logo on it. I guess that's exactly the OS we are all using right now with the phone )))
bet they think theres been some sort of technology leap and all of a sudden people are stupid, if i was at ms id be thinking "why would they have a hd7 if they where dumb with technology, they would have some crappy symbian phone which is easy to work"
if a new release or update from cotulla s released do we need another activation code or it is specified to the email account
hoss_n2 said:
if a new release or update from coyulla s released does we need another activation code or it is specyfied to the email account
Click to expand...
Click to collapse
The activation code is linked to the email account so as long as you use that again then it should be fine.
Mark.
Same here. Called MS USA using mig33, got a very nice operator, she only asked for first and last name, e-mail and phone no. I have to wait for about 3 minutes then she give me the code
Marketplace is fully working now. Already downloaded 12 apps as I'm writing this ;D
Much thanks for the DFT!
I just called MS in the US. They asked for name, email and phone (just made those up) and was immediately given code. I use another email account, which perfectly worked with the activation code. So the activation code does not seem to be linked to the email provided with the call (as that one I did not use)
yeah im pretty sure they ask for your name so they know what name to call you when they talk to you, the email in case they have to email you the code or any extra info and a number in case they have to call you back in case the call gets disconnected...
Question guys.
i seen posts that you can use the code ever 30 days, so does that mean you have to put in the code again in 30 days? or what?
pyrorob said:
yeah im pretty sure they ask for your name so they know what name to call you when they talk to you, the email in case they have to email you the code or any extra info and a number in case they have to call you back in case the call gets disconnected...
Click to expand...
Click to collapse
They ask the email so they can email you the code (i got them to do that different email to my live account too btw)
Your phone number so they can call back later to check that everything worked well and you dont need anymore help, and also to ask how you rated their service.
I think its just very good customer service on their part. I was very impressed!
I was asked for name, phone number and email. Got the code straight away. Next phone might be a WP7 anyway so no need to tell porkies :/
Hi everyone, I just wanted to tell you my story.
Since zune and windows phone 7 are actually the same department i called the zune support number and was able to talk to someone immediately.
1-877-GET-ZUNE (1-877-438-9863)
TTY (hearing impaired): 1-800-801-1189
Hours of operation:
6:00 a.m. -- 10:00 p.m. PST
I talked to one of the reps who was very nice and he knew exactly what i was talking about when i asked for the activation code. He asked for my name, phone number, email address and I gave him my real info.
But then he asked for an IMEI number... I didnt want to give it to him because i thought they might not help if they found that it was invalid for an HD7.
anyways he insisted so i decided to be honest and i gave him the IMEI from behind my battery on my HD2. After a few minutes he gave me an activation code!
No need to lie!
This is actually the second time i've gotten one too as i lost the first one i got haha.
Depends on the operator, I said that I needed the activation code for my phone running WP7.
She was aware about this and told me that she would need my name phone number and email (but never asked on any information regarding the phone). I agreed but she actually forget to ask me my email. She gave me my activation code few seconds later.
Have seen several questions about how to get one of these codes so thought I'd share an easy method...
http://support.microsoft.com/contactus/cu_sc_selector_chat?ws=support#
Click general. Tell them you are setting up windows phone 7 and it required an activation.
they asked for my name, phone number, and manufacturer of phone (HTC)
within a minute I had my code
Hope it helps
i went that link and found no "general".... geehh, wanted to activate wp today, but g2g sleep
maybe sum1 can pm me an activation code ?
By 'General' do you mean:
Product Sales, General Inquiries and Genuine Advantage Questions
Have non-technical questions or concerns that your product may be counterfeit or not genuine? Get live, real-time answers to your needs quickly by chatting online with a Microsoft representative.
I visit there, chat with the supporter... And he told me to call my local supporter.
I said I called but they couldn't provide me an activation code so I contact US.
He told me to call the activation center and didn't give me any code :|
Sorry for my poor Eng
I try the 2nd time and I got an activation code And it works like a charm!!!
yyyyyyeeeeeeeeeeeaaaaaaaaaaaaaaa there is no general section...I m in the usa...live right next to Microsoft...literally
I can confirm this works. I'm based in the UK - gave them name, uk number and said HTC 7 and they gave me a code no problems.
really working, i got activation too.
candytripn said:
Have seen several questions about how to get one of these codes so thought I'd share an easy method...
http://support.microsoft.com/contactus/cu_sc_selector_chat?ws=support#
Click general. Tell them you are setting up windows phone 7 and it required an activation.
they asked for my name, phone number, and manufacturer of phone (HTC)
within a minute I had my code
Hope it helps
Click to expand...
Click to collapse
Worked like a charm!!!
Still yet to test the code but i received an activation code within three minutes.
WHat section are people selecting. Can't see general. Says "Chat not available" on most of em :/
Cant see "Product Sales, General Inquiries and Genuine Advantage Questions" either and I've selected US as my location
EDIT: ok, can now. Stupid noscript in firefox
worked for me too from germany. just chose United states as location and got it.
hmm.. could you get me one? I tried but I can't seem to get in.
Please
tried chatting and they told me to call support
I tried chatting with general chat, as the instructions said, and they told me to call the technical support 800 number right away rather than giving me an activation code. I think they've caught on to this. :-(
Dammit, even though I selected united states as my location the agent said I was from the UK so I needed to give them a call
Worked for me now...after trying 6 or 7 times..
I don't understand why some of them are lying and saying that they dont have the tools to do it and that I have to call the support instead.
works like a charm!
had to give the support agent following informations: full name (real), phone number (my number), brand of phone (htc), no live id, no imei, no specific model name
had to wait a couple of minutes while she generated my key and got it!
Worked for me!
This is easier than I thought. I got an activation code within 5 minutes with the first rep. Thanks!
Thuggie said:
Worked for me now...after trying 6 or 7 times..
I don't understand why some of them are lying and saying that they dont have the tools to do it and that I have to call the support instead.
Click to expand...
Click to collapse
What did you tell them? I tried twice already. Even used an anonymous US proxy, cause the first time they detected that I'm from Russia and told me to call local Support. Anyway, both reps insisted on me calling a 1-800 number...
I used an anon USA proxy and they gave me a code. Woo!
heretic said:
What did you tell them? I tried twice already. Even used an anonymous US proxy, cause the first time they detected that I'm from Russia and told me to call local Support. Anyway, both reps insisted on me calling a 1-800 number...
Click to expand...
Click to collapse
Just try again and again
The last person didnt say anything about me having an norwegian IP. she just asked for my name and phone number and then generated the key for me.
Worked! first time...used us portal (Dutch was closed...)
Hi, I tried getting an activation code in any way but microsoft won't give me...does anybody know if there's a key generator or something coming out?
nadi15 said:
Hi, I tried getting an activation code in any way but microsoft won't give me...does anybody know if there's a key generator or something coming out?
Click to expand...
Click to collapse
No, that was a rumor started by somebody who has been banned multiple times because hes a scammer. (afaik).
What do M$ say to you when you ring them?
If they say to ask your carrier just say that you've been on phone to them multiple times and they keep sending you to M$, others have said that and got key.
First time they asked for an IMEI number. the second time, then they asked for a phone number and when I gave them mine, they told me to contact M$ in my country...
and these calls cost A LOT for me...
Just send them an email and they will give it to you
Thuggie said:
Just send them an email and they will give it to you
Click to expand...
Click to collapse
really? can you please tell me where did you sent it to and what kind of story did you tell them? if it's not too much
nadi15 said:
really? can you please tell me where did you sent it to and what kind of story did you tell them? if it's not too much
Click to expand...
Click to collapse
[email protected]
"Hi,
I need a WP7 activation key to get live services working on my HD7"
And then they asked for my name and phone number..that's it
chat, email, calls....none of them worked for me. tried about 20 times with different ppl, methods, emails, story, etc.
gave up and bought a samsung focus. =]
bnlf said:
chat, email, calls....none of them worked for me. tried about 20 times with different ppl, methods, emails, story, etc.
gave up and bought a samsung focus. =]
Click to expand...
Click to collapse
I could have helped you out in getting a key lol
m4a1a2 said:
I could have helped you out in getting a key lol
Click to expand...
Click to collapse
I'm going to try the email 1st if that doesn't work I may need your help.
scottzman said:
I'm going to try the email 1st if that doesn't work I may need your help.
Click to expand...
Click to collapse
Try e-mail to M$.You will be shock by them. has has has. see my signature.I got it through e-mail.
Good luck.
nadi15 said:
First time they asked for an IMEI number. the second time, then they asked for a phone number and when I gave them mine, they told me to contact M$ in my country...
and these calls cost A LOT for me...
Click to expand...
Click to collapse
If you can't call them in your own country call the US support through skype - it's free. A code generator would be warez, and therefor not allowed on xda. Microsoft made a release vaguely saying that they don't really care and will continue giving away free codes.
Tried e-mail 3 times with 3 different e-mails. they didn't gave me a code. I guess I'm out of luck or just stupid...
I sent another email now without making up lots of stories and now they want my phone number, device, and name. What should i answer?(I told them I have hd7)
Its Easy
Hi Guys,
I did my HD2 yesterday and have another one to do once i get another class 6 memory card. I telephoned the German MS support number and after explaining that i was english and couldnt reach the english support number (so could she speak english?) explained that both myself and my girlfriend have just bought HD7's, the damn things wouldnt work without a key for live services and that the sales assistant mentioned nothing of this.
I offered to give both telephone numbers and asked if the one key code would work for both, she replied that she didnt need any telephone details from me as it doesnt matter and that she would have to give me 2 codes as one wouldnt work for both units. she then asked me for my name (i told her my name was fred something or other) and she then asked for an email address (i gave a fresh one i made for the pourpose without my details) A couple of minutes later she had generated both keys and gave them to me over the telephone.
She was really nice and well mannered and the whole thing was a breeze.
Really guys believe me when i say M$ do not give a damn about what handset you have. Its not like they are losing anything by giving out the keys, if anything they are creating potential marketplace shoppers.
I have an HD7 also and upon comparison the only difference i can see is camera quality, the function and feel is identical.
Best of luck to all those still trying,
Creamy
you must be silly if you don't try the skype method and give up!!
- uses your wifi or 3g internet (so its practically free)
- calls are very clear (even clearer than a normal mobile call)
- masks your location (support guy only ask me if canada or us)
- no queue time
- call completed in less than 5 minutes
i called at CST 9am and only tried once
they did not ask for my phone number or imei, just full name and live id
writing down the 25 digit code can be a pain in the arse though if the support guy has a foreign accent (no racism intended), you will need to make sure you wrote it down correctly by repeating back to him, then thank him nicely and disconnect from Skype, enjoy your HD 7 phone
*HTC has a lot of free useful apps in the marketplace, I would suggest grabbing them asap after activation
i try chat chat service..they keep telling me contact HTC or sales office..i try few time even the proxy..finally..i get my code via the online email support @ microsoft website~~no nd phone number either ..wat i said is jus
"QUESTIONS OR COMMENTS
Message: Hi..can i request a new activation code for my HTC HD7?
thankz a lot.."
then the jus give me the code like tat~~waste a lot of time on the online chat~
nadi15 said:
I sent another email now without making up lots of stories and now they want my phone number, device, and name. What should i answer?(I told them I have hd7)
Click to expand...
Click to collapse
Thats pretty much standard. I didn't lie to them. I gave them my name, email address and telephone number.
so should I give her my real name and phone and country even thought its not a US or UK number??
EDIT:done that...I hope i didnt make a mistake by telling her that i'm not from the us and my real phone number...
I contacted ms and they quickly reply with this:
Dear Customer,
Thank you for contacting us. Kindly be advised that we will need you to send us the following information:
Name:
Phone Number:
Telephone Model:
Country:
I replyed with my details and im now waiting for a reply
for the ppl that have already received there activation key, how long did this process take?
Thuggie said:
[email protected]
"Hi,
I need a WP7 activation key to get live services working on my HD7"
And then they asked for my name and phone number..that's it
Click to expand...
Click to collapse
This was the reply i've got:
Dear Customer,
Thank you for contacting Microsoft regarding your issue.
Kindly be advised that you have reached Microsoft Customer Support for the Middle East. Kindly contact the Microsoft Support in your country by visiting the below link and select your country:
Now before you read this its not a hack, this is just a legit way and easy way to get a real code.
Since I live abroad and I do not have a microsoft company in my country and helpdesk it is pointless to spend allot of money to call overseas to get a Activation key.
I know there are other like me out there who have the same, or are just to lazy to call helpdesk.
Now if you want to avoid direct contact with Microsoft personal I recommend you mail the helpdesk.
I done this 2 days about and within 8hours I had my activation key ready and my mobile activated.
now how to do.
1. go to http://www.microsoft.com/worldwide/
2. choose your country. (under the tab contact information) in my case Netherlands.
3. Click the given link below.
4. Go to the bottom of the site, and click the link Contact Us.
5. Click Email Us.
6. Click Product Sales & General Inquiries
7. Click Product sales and licensing
Attention!
Use a false name!
Same goes for a false Email addres. I recommend you creat a second Live ID, Activation code's given are not linked to that Live ID.
8. Fill in forms.
9. In the commentary box at the bottom of the site, you should wright something concerning about the activation code. That you lost it, you got the phone, a HD7! not a HD2! as a present.
By all excitement you left the box unatended, while you were out for charge ing your phone and preparing it for first use.
The dogs nicked the box from the table destroying all manuals and key codes with in.
10. They will reply and ask for phone numbers and a Live ID.
Give 'm a mobile number, a real mobile number but not yours. Same goes for house phone. I do not know if you can put point 9 and 10 togheter as one.
Go to your countrys yellow page's and choose 2 numbers.
11. They will reply again, with a notification that you may not lose your key again. and ofc. in this mail is your own activation key.
12. be nice and wright a lovely letter in return
I did this 2 days ago.
I had my Code with 8 hours. If you prefer calling then do so. But if you call!
Be prepared they will ask the same things as in point 10. So have already the phone numbers ready and at hand.
Btw, I am just trying to help.
If you guys want to complain about this post then please do it not here.
Toasit said:
Now before you read this its not a hack, this is just a legit way and easy way to get a real code.
Since I live abroad and I do not have a microsoft company in my country and helpdesk it is pointless to spend allot of money to call overseas to get a Activation key.
I know there are other like me out there who have the same, or are just to lazy to call helpdesk.
Now if you want to avoid direct contact with Microsoft personal I recommend you mail the helpdesk.
I done this 2 days about and within 8hours I had my activation key ready and my mobile activated.
now how to do.
1. go to http://www.microsoft.com/worldwide/
2. choose your country. (under the tab contact information) in my case Netherlands.
3. Click the given link below.
4. Go to the bottom of the site, and click the link Contact Us.
5. Click Email Us.
6. Click Product Sales & General Inquiries
7. Click Product sales and licensing
Attention!
Use a false name!
Same goes for a false Email addres. I recommend you creat a second Live ID, Activation code's given are not linked to that Live ID.
8. Fill in forms.
9. In the commentary box at the bottom of the site, you should wright something concerning about the activation code. That you lost it, you got the phone, a HD7! not a HD2! as a present.
By all excitement you left the box unatended, while you were out for charge ing your phone and preparing it for first use.
The dogs nicked the box from the table destroying all manuals and key codes with in.
10. They will reply and ask for phone numbers and a Live ID.
Give 'm a mobile number, a real mobile number but not yours. Same goes for house phone. I do not know if you can put point 9 and 10 togheter as one.
Go to your countrys yellow page's and choose 2 numbers.
11. They will reply again, with a notification that you may not lose your key again. and ofc. in this mail is your own activation key.
12. be nice and wright a lovely letter in return
I did this 2 days ago.
I had my Code with 8 hours. If you prefer calling then do so. But if you call!
Be prepared they will ask the same things as in point 10. So have already the phone numbers ready and at hand.
Btw, I am just trying to help.
If you guys want to complain about this post then please do it not here.
Click to expand...
Click to collapse
If all of us use that, microsoft is suddenly going to get a large number of complaints that dogs have a global conspiracy against HD7 manuals and activation codes
Great job
Just followed your advice, awaiting a reply. Do they not ask for an imei number? This seems to be reported a lot recently
Sent from my HTC HD2 using XDA App
matthewharmon102 said:
Just followed your advice, awaiting a reply. Do they not ask for an imei number? This seems to be reported a lot recently
Sent from my HTC HD2 using XDA App
Click to expand...
Click to collapse
No, They only ask for your Mobile number and house phone number.
They do not ask for IMEI numbers.
Toasit said:
No, They only ask for your Mobile number and house phone number.
They do not ask for IMEI numbers.
Click to expand...
Click to collapse
I was asked for Name, Surname, Phone Model, Phone Number and Live-ID
Mordanius said:
I was asked for Name, Surname, Phone Model, Phone Number and Live-ID
Click to expand...
Click to collapse
Yes and for Phone model they do not mean your IMEI number.
And do not forgot say you got a HD7. Since DFT cracked the HD7 WP7.
All those things they asked need to be false. I recommend you do that
A quick tip,
If you ever was asked for an HD7 IMEI.
...............................................................
Thanks to the |OP|
i sent 2 support requests, 1 from the UK and 1 from the US, and both said i need to call (one gave the UK number, and one gave the link to search for a region). looks like im going to have to call them
After 3 times trying to achieve an activation code with MS in the USA with the chat function (3 different BLA-BLA stories...), I've tried this option ... AND IT WORKED LIKE A CHARM!
I made up a different story why I lost my code for the imported HTD HD7, got a mail back asking for my Live-ID mail (created a new one just to make sure) and a mobile number (I only gave them a fake one), the same day I got the code by e-mail and now the Marketplace etc. works!
-- I'm living in the Netherlands --
Thanks for this suggestion!
kawazaki said:
A quick tip,
If you ever was asked for an HD7 IMEI.
...............................................................
Thanks to the |OP|
Click to expand...
Click to collapse
lol, good tip
Hehe I was looking at It for six minutes with my stoned head and then I figured...aaah now that's what he means with the tip!!
Wont let me register it on the us site is this normal.
DslrMark said:
Wont let me register it on the us site is this normal.
Click to expand...
Click to collapse
Not sure what you mean by your post. A little more information would help with someone assisting with your problem. What can you not register? Are you having a problem with registering your device for warranty, registering your device through your carrier to have it listed in your online profile, registering a username on a forum (browser loop/error)? Please provide some additional details. Thank you!
I did make that confusing...trying to register it on the Samsung site with my other devices, But when I put in the imei it won't let me continue.
DslrMark said:
I did make that confusing...trying to register it on the Samsung site with my other devices, But when I put in the imei it won't let me continue.
Click to expand...
Click to collapse
Ah! Makes more sense now. What error message are you getting after entering the IMEI number and clicking "Submit"? A friend had a similar issue where he was unable to register his product through the Samsung products registration site for updates etc... His emails to their support team went round and round without resolve but in the end, he contacted them by phone and they provided him with quick resolution and stepped him through the process. This may be your best bet and they can be contacted at: 1-888-987-4357.
Hope this helps!
No error just red text asking to input the imei which i did..thanks anyway.
DslrMark said:
No error just red text asking to input the imei which i did..thanks anyway.
Click to expand...
Click to collapse
Yes, this was the same problem my friend had. Make sure you enter *#06# from your dialer screen to obtain the correct IMEI a sometimes the boxes will have an incorrect print on the sticker. Make sure you enter the first 15 digits and not the "/" along with the 2 digit number which follows. If this does not work, as suggested, contact Samsung and they will rectify the issue for you.
Hope this helps!
Funny it ask for the imei to register my Galaxy gear does it have one?
DslrMark said:
Funny it ask for the imei to register my Galaxy gear does it have one?
Click to expand...
Click to collapse
The Samsung Galaxy Gear device/watch does not have an IMEI number. IMEI is specific to wireless devices. The registration forms provided by Samsung are a generic form and not much thought has gone into the coding of this input form for registration. If the device has a serial number, this would be located on the product packaging or on the receipt of purchase. Try entering this but if nothing is available, phone Samsung to advise of your other products and then for the Samsung Galaxy Gear device, they would probably just take your email to inform you of any updates which may come out in future.
Hope this helps!
Thanks for the Info.
Gesendet vom N7100 mit meiner Brieftaube Tapa 4.
Yes thanks again going to call tomorrow.
Hey great job the serial number worked for the Galaxy Gear.